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Healthcare EMR AI 2020
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Healthcare EMR AI 2020
A Closer Look at EMR Offerings

Authored by: Ryan Pretnik and Lois Krotz May 12, 2020 | Read Time: 9  minutes

Current Time Inside Cache Tag Helper: 7/27/2021 10:23:03 PM and Model.reportId = 1671

Previous KLAS research on artificial intelligence (AI) in healthcare examined customer satisfaction with AI-focused vendors. However, as provider organizations develop go-forward AI strategies, they want to know: What capabilities are available from the solution that represents their organization’s largest HIT investment—their EMR? To answer this question, this report investigates what EMR vendors are doing in the world of AI.

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Current Time Inside Cache Tag Helper: 7/27/2021 10:23:03 PM and Model.reportId = 1671

Key Findings

  1. AI Adoption—From CHIME's 2019 HealthCare's Most Wired Report
  2. EMR Vendors’ AI Status: Allscripts, Cerner, Epic & MEDITECH
  3. What’s Live Today, and What’s Planned for the Future?
  4. Use Cases: Cerner & Epic
  5. To Date, Cerner & Epic the Only EMR Vendors with Live AI Solutions
  6. Customer Satisfaction: Epic
  7. Epic AI Still Maturing but a Good Option for EMR Customers Prepared to Operationalize Models and Drive Outcomes Themselves
  8. Cognitive Computing Platform: Epic Customer Experience Compared to the AI Market
  9. Epic Out-of-the-Box Users vs. Advanced Users: Biggest Differences Seen in Relationships and Value
  10. Are the Advanced Capabilities Worth It?
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.