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2024 BEST IN KLAS
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Mergers and Acquisitions 2023
Vendors Learning to Mitigate Negative Impact
Author
Justin Long
Author
Sam Eaquinto
Since KLAS’ last report on M&A activity, there have been several notable vendor mergers and acquisitions affecting the healthcare IT landscape, and many healthcare organizations have needed to navigate the resulting disruptions. This report provides an update on how customer satisfaction has been affected by recent M&A activity and what makes vendors more or less resilient during this type of change. This report includes 26 solutions from 20 different vendors, all of which have been affected by a merger or acquisition in the last few years.
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Key Findings:
- Post-M&A Disruption Has Decreased Thanks to Proactive Vendor Engagement & Communication
- Strong Relationships & Culture Drive Satisfaction; When M&A Goes Poorly, Loyalty Is Undermined
- Higher-Revenue Vendors at Increased Risk for Post-M&A Performance Decline
Writer
Amanda Wind Smith
Designer
Bronson Allgood
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.