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Nurse & Staff Scheduling 2025
Which Vendors Are Driving Success Through Mobility, Reporting & Automation?
Healthcare organizations have increasingly come to see nurse and staff scheduling tools as key to employee satisfaction—these tools can help reduce administrative burdens, thus decreasing burnout and improving staff retention. This report examines customer satisfaction with nurse and staff scheduling vendors’ ability to both partner with healthcare organizations and deliver needed technology enhancements, including product mobility, reporting, and automation.
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Key Findings:
- symplr Smart Square Highlighted for Partnership & Support; QGenda Customers Appreciate System Usability, Seek Expanded Functionality
- HealthStream & Inovalon* Provide Strong Mobility; Nurses Using symplr Staffing & Scheduling & OnShift* Struggle with UI & Lack of Training
- UKG* Customers Frustrated by Unresponsive Support
- Scheduling Automation Can Help Ease Administrative Burden; symplr, QGenda* & Inovalon* Praised in This Area
*Limited data
Writer
Natalie Hopkins

Designer
Nikki Christensen

Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.