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Scheduling 2016 - Staff, Nurse, and Physician

Scheduling 2016 - Staff, Nurse, and Physician
Are Vendors Delivering Promised Technology?

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New staff and nurse scheduling technologies, like predictive scheduling, mobile tools, self-scheduling, and acuity tools, promise to help healthcare providers improve staffing efficiency. This report explores how deeply new technologies are being adopted and how well they perform and takes a first look at physician scheduling options.

1. GE Healthcare Leads in Acute Care Scheduling Innovation

Adoption and satisfaction are high among GE Healthcare customers, who say communication is strong, products are functional, and development is a priority. OnShift plays only in long‐term care and is showing that vendors can drive innovation and adoption and deliver speedy development bolstered by proactive relationship building. McKesson meets basic needs, yet users describe them as lacking innovation and note that the solution doesn't integrate well with other McKesson offerings. Kronos and Cerner customers would like additional development–Kronos customers would like more communication to help encourage adoption of new technology, while Cerner customers say the product has remained stagnant since it was acquired in 2011. Limited feedback on Avantas indicates the vendor listens to customers' requests and is quick to deliver.


2. GE Healthcare, Cerner, and OnShift Stand Out for Predictive Scheduling

Customers of GE ShiftSelect say the reporting allows their census data to project reliable schedules with a high degree of accuracy. GE Staffing and Scheduling customers report the deepest adoption of predictive tools thanks to the strength of the templates. Cerner customers also report high accuracy and usable templates. OnShift users describe their solution's predictive scheduling module as flexible, with easy‐to‐pull census information that can be customized. Providers using Kronos' predictive scheduling express frustration, noting that using the module is labor intensive and that the system isn't flexible enough to consistently calculate accurate future schedules.


3. OnShift Shows Mobile Can Be Done; Acute Care Focused Vendors Struggle

Adopters of OnShift's mobile tools are satisfied with the app's intuitive layout, messaging, and notifications. Cerner users report difficulty using mobile tools in browsers outside of Internet Explorer. Early mobile adopters using Kronos and GE Staffing and Scheduling say these solutions lack robust functionality and are difficult to customize. Message character limitations and an inability to accept partial shift submissions are challenges for Kronos customers, while GE Staffing and Scheduling customers note difficulty setting up staff logins.



4. Self-Scheduling: A High Performing Market with Several Viable Options

Providers say GE ShiftSelect, GE Staffing and Scheduling, and Cerner provide flexible self‐scheduling with customizable rules. GE ShiftSelect customers say the web‐based architecture is flexible and easy to use. Cerner and GE Staffing and Scheduling customers say self‐scheduling tools are reliable and simple to navigate. Kronos, McKesson, and OnShift meet most self‐scheduling needs, though improvements are needed. Providers with Kronos say an added focus on training could improve usability. McKesson and OnShift customers would like additional functionality and customization for their modules. In limited data Avantas customers report a strong ability to balance and update schedules.




Providers Say Acuity Functionality Lags

Providers say the acuity functionality from their scheduling vendors lags behind what EMR vendors offer, resulting in low adoption. Only Cerner and Kronos stand out for adoption. Cerner customers say the acuity piece integrates well with their EMR platforms, and Kronos customers report that while the tools were initially useful, little has been done to develop them further.


5. Physician Scheduling: Providers Satisfied with Strong Options

Providers are satisfied with their physician scheduling solutions, though each has different strengths. Lightning Bolt users report robust functionality and responsive, knowledgeable support. QGenda users receive regular contact and say their solution is flexible and has an intuitive mobile app. OpenTempo users receive strong support and describe their system as adaptable, with powerful setting controls and formulating rules for scheduling parameters. Limited Intrigma data shows functionality and usability as strengths.

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KEY TOPICS

  1. GE Healthcare Leads in Acute Care Scheduling Innovation
  2. GE Healthcare, Cerner, and OnShift Stand Out for Predictive Scheduling
  3. OnShift Shows Mobile Can Be Done; Acute Care Focused Vendors Struggle
  4. Self-Scheduling: A High Performing Market with Several Viable Options
  5. Physician Scheduling: Providers Satisfied with Strong Options
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.