Latin America EHR 2024
04 October 24
| Eder Lagemann and Spencer Corbett
EHR purchasing in Latin America has fluctuated over the last few years, initially declining at the onset of the pandemic before rising in 2023, when the total number of acute care beds impacted by an EHR purchase decision was over 62% higher than in 2021. This report provides an update on which vendors are gaining market share and which are best meeting customers’ needs. Altogether, market share data and customer satisfaction feedback were collected from 97 respondents, representing 75 separate organizations in 12 countries and territories. In this report, market share data for Latin America is examined first, followed by customer satisfaction data (when available) in Brazil and in other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
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Director
Product
I like ehCOS Clinic's handling of interoperability.
Director
Relationship, Product
NTT DATA's speed of development needs improvement. The development...
Director
Product
ehCOS Clinic's greatest strengths are that we have the ability to make...
Director
Relationship, Product
The supplier's greatest strength is their ability to adapt to our processes....
Director
Product
The product could improve by making it so we don't have to deliver the...
Director
Relationship
The vendor could improve our customer experience by improving open...
Director
Product
I like that the product is ambitious.
Director
Product
The scope of our contract is paperless. Basically, everything is...
Director
Relationship
NTT DATA provides customer service for us, but only during office...
Director
Value
To get a better ROI, I would like to not have to invest so much time...