Telehealth 2023
18 April 23
| Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
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Director
Operations
Teladoc Health wasn’t good at providing education. They gave us stuff...
Director
Product
I don't know that Teladoc Health's system has driven outcomes. Our...
Director
Relationship
Teladoc Health is careful not to overpromise. They let us know what...
Director
Loyalty, Value
The cost of software is a big reason we aren’t expanding virtual care...
Manager
Loyalty, Relationship
Historically, we have had great success with Teladoc Health, and they...
Manager
Relationship
We have had some particular challenges with the vendor's reliability...
Manager
Loyalty, Relationship, Product
Coming out of the pandemic and going forward, the vendor is a little...
Manager
Value
Teladoc Health's pricing has historically been a little wonky, and...
VP/Other Executive
Product
With integrations, Teladoc Health has a harder problem than another...
VP/Other Executive
Relationship
I couldn't say who Teladoc Health's executives are. Over the last few...