Canada PACS 2024
12 March 24
| Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
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CIO
Relationship
In terms of proactive service, we would fail Dedalus with a low...
CIO
Relationship, Operations
Dedalus keeps some but not all of their promises. We need maintenance....
CIO
Loyalty, Product
With Dedalus Care, we changed to the latest version and the next...
CIO
Loyalty, Product
There is a lot of room for improvement with Dedalus Care. Dedalus...
CIO
Relationship
The support from Dedalus is good at the first and second levels. But...
CIO
Value
We have not completely received our money’s worth with Dedalus Care....
CIO
Product
The good thing about Dedalus Care is that we can access various...
CIO
Operations
Dedalus Care has its pros and cons. The issue is that the speed of...
Director
Loyalty
I hope that we will get back to being able to work like normal and...
Director
Loyalty, Product
One of the things that I liked about the application before but that...