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Overall Satisfaction
Software
Oct 2020 - Oct 2021
84.2
0
100
Software
Overall Satisfaction
Services
Apr 2020 - Oct 2021
97
0
100
Services


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Software 84.2 Overall Score
L Lowest performing product     
 
Segment average    
 
Overall score    
 
H Highest performing product
 Product
Segment
 

Exceptions

R
Regional Classification
C
Component Products
S
Superseded Products
NP
Not Primary Products
DR
Data Review
MS
Limited Market Share
E
Emerging Technology
FR
Data frozen, live data no longer collected.

The following exceptions refer to the number of unique organizations contributing evaluations to the overall score (minimum of 15 required).

# of Unique Organization Evaluations:

0 - 5
L 6 - 14

Segment Position

Segment positions refer to the order in which this product is scored among competitors’ products within its market segment.

In order to be scored in a segment, the product must have sufficient data levels and be equivalent in scope to other products within that segment.

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n=34
H
L
L *
n=5
H
L
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L
n=13
H
L


Professional Services 97 Overall Score
L Lowest performing product     
 
Segment average    
 
Overall score    
 
H Highest performing product
 Product
Segment
 

Exceptions

R
Regional Classification
C
Component Products
S
Superseded Products
NP
Not Primary Products
DR
Data Review
MS
Limited Market Share
E
Emerging Technology
FR
Data frozen, live data no longer collected.

The following exceptions refer to the number of unique organizations contributing evaluations to the overall score (minimum of 6 required).

# of Unique Organization Evaluations:

0 - 2
L 3 - 5

Segment Position

Segment positions refer to the order in which this product is scored among competitors’ products within its market segment.

In order to be scored in a segment, the product must have sufficient data levels and be equivalent in scope to other products within that segment.

Click the segment positions listed below to learn more.

L
n=4
H
L


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