Ciox Health

Current Time Inside Cache Tag Helper: 11/25/2020 4:05:28 AM and Model.VendorId = 61145

Ciox Health's Current COVID-19 Response and Solutions

The following information was supplied by the vendor and has not been validated by KLAS.

Ciox Health

Simply and securely connecting healthcare decision makers with data and insights in the patient medical record

Ciox remains committed to connecting healthcare decision makers with the clinical data that is crucial for treatment, tracking and prevention during a health crisis. We continue to provide reliable, efficient access to patients’ medical records while prioritizing the safety of our employees, customers and the patients we all serve by taking a “digital first” approach. Ciox supplements its traditional retrieval methodologies with a multi-modal digital approach to obtaining clinical data, capable of capturing both structured and unstructured chart data.

Release of Information (ROI) Solutions

Quick, compliant management of patient data

We have enhanced our “digital first” approach for providers with the following:

·      We enhanced our technology infrastructure to support increased remote access for our employees and continue to work with customer IT teams to increase secure access to their systems and clinical data needed to support clinical data exchange

·      More than 1,700 Ciox employees were moved from client and Ciox facilities to work-from-home arrangements to reduce the number of non-critical employees on site

·      Our technology-enabled processes (backed by all necessary compliance and security protocols) allow us to carefully manage records requests by prioritizing requests based on care delivery needs while continuing to deliver records within allowable timeframes

·      Our recent HealthSource 2.0 release, which enhances digital fulfillment, and our digital intake platform for requesters have significantly improved.

·      Ciox’s HealthSource Patient Request allows patients to request and receive their medical records online – nearly 14,000 requests were received from June through August, with more than 70% of records delivered electronically

·      Our teams are developing contactless ROI processes that prioritize staff and patient safety, business continuity, and a positive patient experience.

Health Information Management (HIM) Solutions

COVID-specific solutions ensure ongoing accuracy and quality

Ciox has credentialed coders, CDI specialists, and denials management professionals and has introduced a number of COVID-specific services (staffing solutions and consulting services), including:

·      Telemed coding and telemed/OIG auditing

·      COVID revenue integrity/charging support for fee schedules

·      Denial staff to prepare for and support COVID denials

·      Coding education sessions focusing on proper utilization of COVID-related codes and evolving guidelines

·      Decision support mechanisms that allow coders to provide specific coding advice to specific coding scenarios

·      Creation and distribution of a COVID coding decision tree, which was designed to help coders navigate the complicated COVID pathways while promoting accuracy and efficiency

Clinical Data Acquisition and Insights

Efficient delivery of medical records from any medical provider in the country

Ciox’s clinical data acquisition and integrity (CDAI) division supplies clinical data retrieval and coding services. Ciox continues to support healthcare providers by enabling unobtrusive, continuous flow of clinical data and ongoing coding services (both on and offshore). We’ve successfully augmented our service offering during this pandemic due in large part to a well planned and executed virtualization of staff and an innovative “digital first” approach.


·      We have taken multiple steps internally, including new guidelines, to ensure medical record retrieval efforts continue without disrupting clinical operations or healthcare. Guidelines include:

·      If any provider is unable or unwilling to support chart retrieval due to COVID-19, we are offering alternatives such as remote access.

·      We continue to expand our remote EMR access relationships with providers as an efficient method to retrieve medical records.

·      If a provider office is closed or not accepting retrieval requests due to COVID-19, we are tracking so we can evolve our outreach strategy.


Ciox’s medical record retrieval remains fully operational, with 90% of CDAI staff working remotely. Our “digital first” approach leverages proprietary Ciox Health technology to expedite the location and procurement of requested health data, electronically and compliantly.

Current Time Inside Cache Tag Helper: 11/25/2020 4:05:28 AM and Model.VendorId = 61145

Best in KLAS Awards

Current Time Inside Cache Tag Helper: 11/25/2020 4:05:28 AM and Model.VendorId = 61145

Professional Services Overall Score Data collected between Nov 2019 - Nov 2020



Software Overall Score Data collected between May 2019 - Nov 2020