TeleHealth Services


Current Time Inside Cache Tag Helper: 9/27/2020 7:45:39 PM and Model.VendorId = 62410

TeleHealth Services's Current COVID-19 Response and Solutions

The following information was supplied by the vendor and has not been validated by KLAS.

TeleHealth Services Outcomes Team
Video message campaign providing medically accurate coronavirus information

The severity of the COVID-19 pandemic cannot be underestimated, and providing medically accurate coronavirus information rapidly and consistently is essential to the public’s health and well-being. The TeleHealth Services Client Outcomes Team responded to the initial COVID-19 outbreak in early February (before the coronavirus became a serious threat in the U.S.). A video message campaign was produced to help hospitals quickly inform their patients and visitors about the virus using their Tigr Interactive Patient Education and Engagement System.

Approximately 40 U.S. hospitals are broadcasting this video message about how to prevent the spread of the coronavirus. The video is being displayed on patient room televisions and in other locations throughout hospitals and clinics, including waiting rooms, lobbies, and cafeterias, along with being posted to numerous hospital websites. The message itself is designed to be easily updated if more information about the virus needs to be communicated.

Using guidelines from the U.S. Centers for Disease Control and Prevention (CDC) and federal “plain language” for clarity, the brief two minute video explains:

  • What the coronavirus is
  • What the symptoms are
  • How it is transmitted
  • How to prevent getting it
  • Best practices

The built-in editor tools inherent in Tigr systems provide hospitals with a flexible, adaptable solution to easily change messages throughout hospital facilities in real time. Additional communications about the virus are being promoted at TeleHealth Services’ client hospitals via on-screen banners, tickers (scrolling across the bottom of the tv screen), and dedicated TV channels to quickly update information as new information emerges.

Since the initial video message was produced, additional CDC-approved coronavirus videos have been loaded onto hospital and ambulatory clinic Tigr systems, including:

Current Time Inside Cache Tag Helper: 9/27/2020 7:45:39 PM and Model.VendorId = 62410

Software Overall Score Data collected between Sep 2019 - Sep 2020