TigrPX Patient Engagement & Education System Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Loyalty, Operations, Product
The system is reliable and stable, but it is really difficult for clinicians to use. Its quality is...
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Operations
The vendor's training is good, but it isn't very effective. I don't think that there is anything...
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Relationship
Our representatives from Avidex have been awesome. If I have any questions, the vendor's people are...
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Loyalty
We are going to stick with another vendor's product because we have a leading provider of health...
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Value
The vendor avoids charging us for every little thing because all of the things needed to make the...
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Product
The system is super easy for patients to use. It is like a Roku.
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Product
With TigrPX Patient Engagement & Education System being a video system, I don't get any metrics from...
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Product
I would recommend TigrPX Patient Engagement & Education System. I don't think there is anything I...
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Relationship
Avidex does customer service well. When I put in a ticket, the problem is fixed that day. The...
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Loyalty
We will sunset TigrPX Patient Engagement & Education System one of these days because I want to only...
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Operations
When I first came aboard, Avidex did a pretty good job of getting me up to speed on their platform,...
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Loyalty, Value
We haven't seen Avidex's system move the needle on any sort of HCAHPS scores, and we haven't seen...
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Relationship
Avidex has tried to upsell us on some things. They have been pushing us on something we aren't...
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Product, Value
Avidex has technology that delivers content. The system is on a TV and is driven by the pillow...
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Product
When content is assigned in the system, it is easy to access, but patients are not watching it in...
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Relationship
Avidex as a company and their success managers are great; that is where Avidex really shines. They...
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