2019 KLAS Category Leader Customer Relationship Management (CRM)


Segment Winner

 
 
2yr Trend
 
Culture
Loyalty
Operations
Product
Relationship
Value
Salesforce Logo
Konfidence
2yr Trend
Average Segment Score78.7
50
CRM
 
100
Culture
B+
Loyalty
A
Operations
B-
Product
B+
Relationship
B
Value
C
 
 

2

Evariant, a Healthgrades company Logo
Konfidence
2yr Trend
Evariant Patient Marketing
 
Software 81.2
Culture
D+
Loyalty
B
Operations
D+
Product
C
Relationship
B-
Value
C+
 
 

Solutions Not Ranked

Limited Data Products

Score

hc1.com hc1*

76.7

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

*Does not meet minimum KLAS Konfidence level.

Trend does not include the Best KLAS score

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Want more insights into this segment?

More information about Customer Relationship Management (CRM) is available via the following KLAS products:

Past Customer Relationship Management (CRM) Awards

Related ReportsView All Reports

Konfidence

Konfidence level
Konfidence Level Description
Products must have at least 30 live organizations participating for software and at least 15 live organizations for professional services. Exception to this is Transcription Services (30).
Products must have at least 20 live organizations participating for software and at least 10 live organizations for professional services. Exception to this is Transcription Services (20).
Products must have at least 15 live organizations participating for software and at least 6 live organizations for professional services. Exception to this is Transcription Services
-
The Konfidence level on this product rating is low. These results are for early trend detection. As more performance data is received, the result is likely to have a wide variance.
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