All Categories chevron icon Global Solutions chevron icon Global (Non-US) chevron icon Acute Care EHR (Global)

Sunrise Acute Care (Global) Commentary
Filtered view: (Asia/Oceania)

Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Europe Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Global Acute Care EHR Market Share 2025: Large Regional Decisions Impact a Broad Number of Hospitals
Global Acute Care EHR Market Share 2025:
Large Regional Decisions Impact a Broad Number of Hospitals
July 2025
View Report
Asia/Oceania EHR 2025: A Look at Vendor Performance & Market Share amid Growing Adoption & Customer Expectations
View Report
Global HIT Trends 2025: Interest in AI Rapidly Expanding Across All Regions
View Report

Preferences

Add Bookmark   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Product, Value

The biggest opportunity for Altera Digital Health is to not rely on Citrix; they need to cut that.

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Altera Digital Health's biggest strength is that we have a local point of contact. I like the...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

We are moving away from the system. Sunrise Acute Care is an incumbent system, but it is cumbersome...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Sunrise Acute Care is a highly configurable EMR product that is built on an open architecture. The...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Altera Digital Health needs to invest more into their R&D for the solution to allow for built-in...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

To improve my experience as a customer, the vendor could change the product quality and system...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

What I like most about the product is that is an open platform that is customizable to meet local needs....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest opportunities for product improvement are mobility and integration with AI and ML tools.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The biggest strength of the vendor is that they maintain a long-term partnership and relationship.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I would like to see Altera Digital Health provide further customization for our needs because...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are better options than Sunrise Acute Care. For example, if I ask for something, Altera...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We underwent a train-the-trainer situation, so we have a set of trainers in our facility. I'm going...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The biggest benefit of Sunrise Acute Care is the data that we are collecting. We are just starting...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is a lack of innovation with Sunrise Acute Care, like with AI, and it is still a fat client...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The strength of Sunrise Acute Care is it is a stable solution that has been in the market for a long...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

I would like Altera Digital Health to make it easier to implement upgrades or functionality enhancements....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The embedded RIS components in Sunrise Acute Care offer very limited functionality.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Altera Digital Health needs to improve their managed service support. They need to improve how they...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our end users struggle when things change in terms of how the screens or tabs look in Sunrise Acute...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

If there are custom things that we have to ask Altera Digital Health to configure, they charge us...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Moving from manual documentation to electronic documentation in Sunrise Acute Care really helped a lot....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We had to have several customizations in Sunrise Acute Care, especially for integration with our...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Performance
KLAS article icon
Asia/Oceania EHR 2025
01 July 25    |   Spencer Corbett and Steve VanWagenen
Buying energy and digital maturity are growing among healthcare organizations in Asia and Oceania, with many either adopting their first EHR or enhancing interoperability to keep pace with local initiatives. As EHR maturity deepens, organizations increasingly expect more from their vendors in terms of value and up-to-date technology. A follow-up to 2022 data , this report examines market energy in Asia and Oceania as well as customer satisfaction with key vendors. Notably, insights on Asia are broken out for the first time into two subregions: East Asia and South/Southeast Asia. (For a deeper dive into EHR dynamics in India, see the recent India EMR 2025 report.)
Perception
KLAS article icon
Global HIT Trends 2025
17 April 25    |   Everton Santos and Spencer Corbett
Across the globe, ongoing budget and staffing restraints within healthcare organizations often lead to staff burnout. Many are shifting their strategic focus to addressing these issues with technology—specifically AI as it has rapidly evolved in recent years. This is the third annual report on trends in how healthcare organizations around the globe (excluding the US) are using technology to address their needs. To report on the most current trends impacting healthcare IT (HIT) in 2025, KLAS interviewed 174 healthcare organizations in 39 countries and territories about their IT investment priorities, including what they consider most exciting for healthcare, their plans for leveraging the cloud, and their plans for engaging with consulting firms.
Performance
KLAS article icon
UK & Ireland EPR 2024
09 July 24    |   Eder Lagemann and Spencer Corbett
Over the last five years, there has been consistent energy around EPR investment and digital transformation in the UK and Ireland—on average, at least six healthcare organisations have made an EPR purchase decision each year. Going forward, activity will likely increase amid integrated care system (ICS) alignment, as over 50 trusts will look to upgrade or deploy their first EPR over the next few years. While going through the complex decision-making process, organisations frequently look for a partner that can provide not only core documentation and ordering functionalities but also additional clinical, administrative and ancillary modules to support their digital transformation. This report includes (1) an overview of the market share and customer satisfaction with EPR suppliers in the UK and Ireland and (2) a look at suppliers’ broader portfolios, diving into the performance and adoption of modules outside of core functionality.
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​