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Sunrise Acute Care (Global) Commentary
Filtered view: (Asia/Oceania)

Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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Director

Relationship, Product

To improve my experience as a customer, the vendor could change the product quality and system...

Dec 2024
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(0)
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Director

Product

What I like most about the product is that is an open platform that is customizable to meet local needs....

Dec 2024
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Director

Product

The biggest opportunities for product improvement are mobility and integration with AI and ML tools.

Dec 2024
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Director

Relationship

The biggest strength of the vendor is that they maintain a long-term partnership and relationship.

Dec 2024
||
(0)
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Director

Operations, Product

I would like to see Altera Digital Health provide further customization for our needs because...

Dec 2024
||
(0)
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Director

Product

There are better options than Sunrise Acute Care. For example, if I ask for something, Altera...

Dec 2024
||
(0)
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Director

Operations

We underwent a train-the-trainer situation, so we have a set of trainers in our facility. I'm going...

Dec 2024
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(0)
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Director

Loyalty, Product

The biggest benefit of Sunrise Acute Care is the data that we are collecting. We are just starting...

Dec 2024
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(0)
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Director

Product

There is a lack of innovation with Sunrise Acute Care, like with AI, and it is still a fat client...

Dec 2024
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(0)
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Director

Product

The strength of Sunrise Acute Care is it is a stable solution that has been in the market for a long...

Dec 2024
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(0)
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Physician

Operations, Product

I would like Altera Digital Health to make it easier to implement upgrades or functionality enhancements....

Dec 2024
||
(0)
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Physician

Product

The embedded RIS components in Sunrise Acute Care offer very limited functionality.

Dec 2024
||
(0)
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Director

Relationship

Altera Digital Health needs to improve their managed service support. They need to improve how they...

Oct 2024
||
(0)
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Director

Product

Our end users struggle when things change in terms of how the screens or tabs look in Sunrise Acute...

Oct 2024
||
(0)
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Director

Value

If there are custom things that we have to ask Altera Digital Health to configure, they charge us...

Oct 2024
||
(0)
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Director

Product

Moving from manual documentation to electronic documentation in Sunrise Acute Care really helped a lot....

Oct 2024
||
(0)
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Director

Product

We had to have several customizations in Sunrise Acute Care, especially for integration with our...

Oct 2024
||
(0)
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Manager

Loyalty, Product

We have itemized what we need from Altera Digital Health in the next 12 months, and I would like to...

May 2024
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(0)
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Manager

Product

We have used a lot of the data that has been collected by Sunrise Acute Care in third-party...

May 2024
||
(0)
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Manager

Relationship

We have a good partnership with Altera Digital Health. We had a testing plan with them that didn’t...

May 2024
||
(0)
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Manager

Product

We did a major upgrade with Altera Digital Health because we had started to get into a routine of...

May 2024
||
(0)
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Manager

Relationship

In terms of ongoing support and interaction with the local staff, things are fine. We have good...

May 2024
||
(0)
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Manager

Product

Sunrise Acute Care is not bad on interoperability. I would just like to note that sometimes if there...

May 2024
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(0)
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VP/Other Executive

Value

We have been talking to Altera Digital Health about a project for years, but there has been a big...

Mar 2024
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(0)
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VP/Other Executive

Value

Sunrise Acute Care is a complete solution, but the lab was very important, and we lost it. Altera...

Mar 2024
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(0)
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VP/Other Executive

Culture, Value

Sunrise Acute Care is interoperable. The problem is just that nothing is for free. Everything is...

Mar 2024
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(0)
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VP/Other Executive

Relationship

The vendor’s executives are not involved unless we escalate something We haven't even been visited...

Mar 2024
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(0)
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VP/Other Executive

Product

We upgraded Sunrise Acute Care a few months ago, and our users are saying the system is slower now....

Mar 2024
||
(0)
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VP/Other Executive

Relationship

I don't know whether anything good is happening at Altera Digital Health because they restructured...

Mar 2024
||
(0)
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VP/Other Executive

Relationship

In general, Altera Digital Health keeps their promises, and when we escalate things, they get...

Mar 2024
||
(0)
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Global (Non-US) EMR Benefits 2023
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As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
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