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Current Time Inside Cache Tag Helper: 11/28/2020 9:56:22 PM and Model.EvProductId = 90978

Commentary Summary

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User Commentary

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Manager

Service and Support

During the COVID-19 crisis, Amwell really scaled up their number of providers to be able to back up...

Nov 2020
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Manager

Future Outlook

Amwell isn’t part of our long-term plans past the next few years. I am undecided regarding whether I...

Nov 2020
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Manager

Functionality and Upgrades

Amwell has kept their promises; they deliver on everything they say they will. I wasn’t part of our...

Nov 2020
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Manager

Lessons Learned

Amwell has a decent UI and UX. On the provider side, they have a good way of notifying providers...

Nov 2020
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Manager

Service and Support

There is a tiered support system with Amwell, and from the first tier, it seems there is no way to...

Nov 2020
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Manager

Other Observations & Comments

We have pretty easy access to Amwell’s executives. However, they don’t have a good standing check-in...

Nov 2020
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Manager

Relationship

It is not necessarily Amwell’s fault, but unfortunately, we are paying for a very capable machine...

Nov 2020
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Manager

Relationship

Our account executive with Amwell is very responsive and good at escalating issues. They provide...

Nov 2020
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Manager

Lessons Learned

An organization should evaluate their business model before leveraging Amwell provider services...

Nov 2020
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VP/Other Executive

Relationship

Our early experience with American Well was positive, especially with respect to quality. The vendor...

Oct 2020
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VP/Other Executive

Other Observations & Comments

Early on in the COVID-19 pandemic, we saw an explosion in use of the Amwell service. We were still...

Oct 2020
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VP/Other Executive

Service and Support

American Well has a full-service platform. We can create freestanding clinical services. The vendor...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

We really need Amwell providers to be credentialed by payers so that the virtual visits can be...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Amwell has inpatient tools that we are looking at using. We think that their tools would be well...

Oct 2020
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VP/Other Executive

Sales and Contracting

Amwell is still working on making sure their providers are credentialed by the payers. The issue...

Oct 2020
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VP/Other Executive

Future Outlook

Amwell grew faster than the support team did. They are still catching up. We mostly use them for...

Oct 2020
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VP/Other Executive

Relationship

Amwell is extraordinarily collaborative. They are really trying to collaborate and make their...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

It is hard to get data from Amwell. There is a lot of architectural work when everything is done...

Oct 2020
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Director

Relationship

Amwell was a fantastic vendor. I have nothing but positive things to say about them. Our teams...

Oct 2020
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Director

Relationship

Amwell reached out to us several times regarding COVID-19. We had regularly scheduled meetings with...

Oct 2020
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Manager

Service and Support

The quality of support is one of our biggest concerns with Amwell. We have been complaining...

Oct 2020
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VP/Other Executive

Other Observations & Comments

At one point, we did an RFI to confirm we were in the right place, and through that, we confirmed...

Oct 2020
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VP/Other Executive

Interfacing and Integration

Amwell has struggled greatly with integration. They promised it years ago, but we are years in, and...

Oct 2020
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Manager

Interfacing and Integration

We tried to integrate another system with Amwell's solution and failed. We tried to do mobile...

Oct 2020
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Manager

Functionality and Upgrades

Our biggest challenges have been stability and the overall flexibility of some of Amwell's products....

Oct 2020
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Manager

Service and Support

We may be unique because we didn’t try to utilize the vendor very much during the COVID-19 crisis....

Oct 2020
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Manager

Future Outlook

Amwell is getting to a place we have been asking them to get to for years. We never had very good...

Oct 2020
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VP/Other Executive

Relationship

Every vendor breaks promises. The biggest broken promise with Amwell has been the data. Amwell has...

Oct 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I don't think that we get charged for every little thing. We have had to pay for a few extra things...

Oct 2020
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VP/Other Executive

Implementation and Training

Amwell's implementation service isn't great. Oftentimes, Amwell has missed deadlines, and they have...

Oct 2020
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VP/Other Executive

Service and Support

Amwell's support is getting better, but it isn't great. Sometimes we try to escalate things, but I...

Oct 2020
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VP/Other Executive

Other Observations & Comments

Saying whether Amwell delivers new technology would be kind of unfair because we are on a legacy...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

The current functionality meets our basic needs. The system doesn't work exactly the way Amwell said...

Oct 2020
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Director

Future Outlook

We are ending our contract because with our new EHR vendor, we can integrate with a native video...

Oct 2020
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VP/Other Executive

Service and Support

Support from Amwell hasn’t been an issue through COVID-19. The waivers made life easy, and Amwell...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Amwell’s system is compliant, so there are additional steps that we have to go through. People are...

Oct 2020
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VP/Other Executive

Lessons Learned

In terms of Amwell Platform working as promoted, that depends on whether people are integrated. The...

Oct 2020
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VP/Other Executive

Lessons Learned

Amwell Platform was built with the highest quality expectation, so if our patients are in a remote...

Oct 2020
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VP/Other Executive

Technology

Amwell came out with Amwell Now, which is the instantaneous version of the system. They came out...

Oct 2020
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VP/Other Executive

Service and Support

The support from Amwell has been good with troubleshooting in the direct-to-consumer space. Amwell...

Oct 2020
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VP/Other Executive

Relationship

The Amwell executives have been very hands on, so that has been good.

Oct 2020
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VP/Other Executive

Functionality and Upgrades

If I could get ahold of my data more easily in the system, that would be nice. When I am looking for...

Oct 2020
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VP/Other Executive

Lessons Learned

We foolishly bought Amwell Platform because it was shiny and exciting, but we had no clue how to use...

Oct 2020
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VP/Other Executive

Lessons Learned

I would recommend Amwell Platform, but I would qualify my recommendation of the product with some...

Oct 2020
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VP/Other Executive

Lessons Learned

My future satisfaction with Amwell depends on whether I can push my team to integrate and do more.

Oct 2020
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Manager

Technology

We have had a lot of issues with platform stability. I know that Amwell has made some changes and...

Sep 2020
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Manager

Functionality and Upgrades

Amwell isn't really involved in any training. They try to make their platform pretty user friendly,...

Sep 2020
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Manager

Service and Support

Amwell has a lot of resources and is very helpful in talking about anything. Amwell talks about what...

Sep 2020
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Manager

Functionality and Upgrades

We have been a customer for years, and a lot of things we asked for never really made it to...

Sep 2020
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CMIO

Functionality and Upgrades

We had Amwell's software for several years as an on-demand platform, and by our estimation, it was a...

Sep 2020
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CMIO

Future Outlook

Six months ago, Amwell was like a four-letter word in our organization. We were looking for ways to...

Sep 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Amwell is pretty transparent about costs, and we have ramped them up tremendously without paying...

Sep 2020
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Director

Interfacing and Integration

We finally got something integrated, but it took a couple of years. Amwell Platform is the most...

Sep 2020
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Director

Relationship

The person we usually deal with is very nice, but it doesn't seem like that person is empowered to...

Sep 2020
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Manager

Interfacing and Integration

Amwell has done a poor job with interoperability. It isn't easy to use the platform for scheduled...

Sep 2020
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Manager

Lessons Learned

Some of Amwell's recent enhancements have really improved my opinion of them. They have been...

Sep 2020
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Manager

Service and Support

The support is laughable. The traditional Amwell Platform model is counterintuitive. That is the...

Sep 2020
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Manager

Service and Support

Proactive service from Amwell is nonexistent. Their service is entirely reactive. Their proactive...

Sep 2020
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Manager

Lessons Learned

The Amwell executives say all the right things to the right people. I think that the executives want...

Sep 2020
 Helpful

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Manager

Technology

We opened a virtual COVID-19 screening hub for people who were concerned about calling in, and the...

Sep 2020
 Helpful

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Manager

Lessons Learned

Whether I would recommend Amwell to a peer is a long conversation. I would tell people the truth...

Sep 2020
 Helpful

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Manager

Lessons Learned

Amwell has been very good about offering support during COVID-19. I am being very deliberate with my...

Sep 2020
 Helpful

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Manager

Relationship

Amwell doesn't keep all promises, but I would like to be shown a vendor that does. Amwell has missed...

Sep 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Amwell charges us for some things, but they don't nickel-and-dime us for everything. I would say...

Sep 2020
 Helpful

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Manager

Implementation and Training

Amwell has some very squirrely policies around their implementations. For instance, they only do a...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

Amwell Platform doesn't function as well as advertised. It functions in a very plain way. The...

Sep 2020
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Manager

Functionality and Upgrades

The efficiencies of the documentation workflow in our EMR are a lot cleaner than they are on the...

Sep 2020
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Manager

Interfacing and Integration

The vendor is doing very well. We meet with individuals from Amwell often. The vendor avoids...

Sep 2020
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Manager

Service and Support

We occasionally run into issues that are concerning, and we may deem them patient safety issues. The...

Sep 2020
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Manager

Service and Support

Amwell purchased Avizia, but the two structures don’t work the same. The cultures are very...

Sep 2020
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CTO

Service and Support

We had a long history with Amwell at the time COVID-19 hit. We initially wanted them to help us with...

Sep 2020
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CTO

Functionality and Upgrades

When we selected Amwell, one of the criteria for selecting them was that they were going to have a...

Sep 2020
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CTO

Other Observations & Comments

Amwell is a mature vendor in the telehealth space. We are doing a review of all the major...

Sep 2020
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Director

Relationship

We were originally contracted with Avizia, and then when Amwell purchased Avizia, we got sucked in...

Sep 2020
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Director

Relationship

Knowing everything that I know today, I don't think I would buy Amwell Platform again. I have no...

Sep 2020
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Director

Relationship

The vendor has been very good about not charging for everything. As a whole, our relationship with...

Sep 2020
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Manager

Service and Support

Amwell has been responsive, but the tool is simple and isn't designed for what we are using it for....

Sep 2020
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Manager

Functionality and Upgrades

I have heard about more issues with Amwell Connect than I have with any other systems. Amwell is...

Sep 2020
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Manager

Functionality and Upgrades

The fantastic part of Amwell Platform is the simplicity. The system just sends a link, and we can...

Sep 2020
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Manager

Functionality and Upgrades

The original plan was to use Amwell's solution as a white-label platform that we could stand up...

Sep 2020
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Manager

Service and Support

Amwell’s platform had been really stable up until the COVID-19 crisis; it hit a little snag there....

Sep 2020
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Manager

Service and Support

The customer support Amwell provides for the client is a problem, their current structure is not...

Sep 2020