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User Commentary
Loyalty
athenahealth's system is not good. I don’t like the product, and I picked it. If I have anything to...
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Operations
We try to use the whole system, but we had zero to little training. We actually worked with a...
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Value
The impact of the system on our revenue has been tough. Our A/R days went up tremendously.
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Culture, Value
athenahealth avoids charging for every little thing. That is one of the good things about...
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Operations, Product
athenahealth delivers new technology, but I can’t say whether the technology meets our needs because...
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Loyalty, Relationship
I went straight to our board with athenahealth, and the reason I didn’t look anywhere else was that...
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Relationship, Operations
Working with athenahealth is kind of a pain. The vendor does all of our posting work, and I don’t...
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Loyalty, Value
With the athenahealth system, we have been able to pull ourselves out of debt. We are actually...
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Operations, Product
The vendor’s training program is not necessarily applicable to hospitals. The training is more...
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Product
I would like to see the system be more interoperable with hardware. There are limitations to the...
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Relationship
athenahealth is on top of anything that is mandated by the state or federal government, and...
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Product, Value
We have not had great success with reporting in the system. There has been a lot of pushback to us...
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Relationship
athenahealth is not transparent about what is happening and about the system. I don’t see...
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Culture
When athenahealth is rolling things out, they message us, and things go well with that. athenahealth...
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Product, Value
I believe the system has helped our billing department. Although we have lots of errors, the vendor...
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