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athenaCollector for Hospitals & Health Systems Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Service and Support
Something I really like about the product is that there is updated community research available, and...
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Analyst/Coordinator
Functionality and Upgrades
In the very beginning, the product was basically only for physicians. The hospital piece is...
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Analyst/Coordinator
Functionality and Upgrades
I would be fairly likely to recommend this product to my peers. The product functionality is...
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Manager
Other Observations & Comments
The initial implementation was several years ago, and it was rocky. The only frustration I have with...
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Manager
Functionality and Upgrades
Looking at all our options, I would select athenahealth again. Their system is better than another...
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Manager
Service and Support
When it comes to ongoing support, I have tickets open that are a couple of years old. If there is...
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Manager
Lessons Learned
Recommending athena is tough for me; if people's options are limited to what we have, I would...
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Manager
ROI / Cost (care and feeding)
We haven’t had to invest in a lot because the platform is basically all inclusive. We have had to...
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Manager
Service and Support
During COVID-19, the vendor has been really good about coming out with releases and updating things...
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CEO/President
Functionality and Upgrades
The product is abysmal. We have asked to have certain functions taken off because they create so...
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CIO
Functionality and Upgrades
athena's system is weak when it comes to some of the billing processes that the vendor had really...
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CIO
Service and Support
The vendor is great and very responsive, and whenever our revenue officer finds something that is...
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CIO
Service and Support
When we call the support team or submit a ticket, 9 times out of 10, the first-level technicians...
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CIO
Functionality and Upgrades
Sometimes when athena makes a change to our billing rules, claims that have been going out...
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Director
Functionality and Upgrades
Billing for our hospital through athenahealth's system is okay. I would prefer to use our own...
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Director
Functionality and Upgrades
Hospital billing is new to athenahealth, and they are still learning. The system is not as strong as...
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Manager
Interfacing and Integration
Even though the system is geared toward an office setting, athena can really interface and do...
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Manager
Other Observations & Comments
athena is pretty quick on their case issues; they have the ability to sign on and look at our screen...
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Manager
Relationship
I have regularly scheduled phone calls with my account manager.
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Manager
Functionality and Upgrades
The system is very user friendly, and athena has so many things online for training, and we never...
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Manager
Other Observations & Comments
I am not sure whether athena is part of our long-term plans. We are trying to figure out whether...
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Manager
Relationship
athena absolutely does not charge for every little thing. Their customer service people are good at...
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