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athenaCollector for Hospitals & Health Systems Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

Research Director

boyd.stewart@klasresearch.com

801-404-5435

 
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Analyst/Coordinator

Service and Support

Something I really like about the product is that there is updated community research available, and...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

In the very beginning, the product was basically only for physicians. The hospital piece is...

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Analyst/Coordinator

Functionality and Upgrades

I would be fairly likely to recommend this product to my peers. The product functionality is...

Jan 2021
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Manager

Other Observations & Comments

The initial implementation was several years ago, and it was rocky. The only frustration I have with...

Dec 2020
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Manager

Functionality and Upgrades

Looking at all our options, I would select athenahealth again. Their system is better than another...

Dec 2020
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Manager

Service and Support

When it comes to ongoing support, I have tickets open that are a couple of years old. If there is...

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Manager

Lessons Learned

Recommending athena is tough for me; if people's options are limited to what we have, I would...

Dec 2020
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Manager

ROI / Cost (care and feeding)

We haven’t had to invest in a lot because the platform is basically all inclusive. We have had to...

Dec 2020
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Manager

Service and Support

During COVID-19, the vendor has been really good about coming out with releases and updating things...

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CEO/President

Functionality and Upgrades

The product is abysmal. We have asked to have certain functions taken off because they create so...

Jul 2020
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CIO

Functionality and Upgrades

athena's system is weak when it comes to some of the billing processes that the vendor had really...

Apr 2020
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CIO

Service and Support

The vendor is great and very responsive, and whenever our revenue officer finds something that is...

Apr 2020
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CIO

Service and Support

When we call the support team or submit a ticket, 9 times out of 10, the first-level technicians...

Apr 2020
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CIO

Functionality and Upgrades

Sometimes when athena makes a change to our billing rules, claims that have been going out...

Apr 2020
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Director

Functionality and Upgrades

Billing for our hospital through athenahealth's system is okay. I would prefer to use our own...

Feb 2020
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Director

Functionality and Upgrades

Hospital billing is new to athenahealth, and they are still learning. The system is not as strong as...

Feb 2020
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Manager

Interfacing and Integration

Even though the system is geared toward an office setting, athena can really interface and do...

Jan 2020
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Manager

Other Observations & Comments

athena is pretty quick on their case issues; they have the ability to sign on and look at our screen...

Jan 2020
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Manager

Relationship

I have regularly scheduled phone calls with my account manager.

Jan 2020
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Manager

Functionality and Upgrades

The system is very user friendly, and athena has so many things online for training, and we never...

Jan 2020
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Manager

Other Observations & Comments

I am not sure whether athena is part of our long-term plans. We are trying to figure out whether...

Jan 2020
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Manager

Relationship

athena absolutely does not charge for every little thing. Their customer service people are good at...

Jan 2020
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