athenaCollector for Hospitals & Health Systems Comments

 
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User Commentary

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CEO/President

Functionality and Upgrades

The product is abysmal. We have asked to have certain functions taken off because they create so...

Jul 2020
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CIO

Functionality and Upgrades

athena's system is weak when it comes to some of the billing processes that the vendor had really...

Apr 2020
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CIO

Service and Support

The vendor is great and very responsive, and whenever our revenue officer finds something that is...

Apr 2020
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CIO

Service and Support

When we call the support team or submit a ticket, 9 times out of 10, the first-level technicians...

Apr 2020
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CIO

Functionality and Upgrades

Sometimes when athena makes a change to our billing rules, claims that have been going out...

Apr 2020
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Director

Functionality and Upgrades

Billing for our hospital through athenahealth's system is okay. I would prefer to use our own...

Feb 2020
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Director

Functionality and Upgrades

Hospital billing is new to athenahealth, and they are still learning. The system is not as strong as...

Feb 2020
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Manager

Interfacing and Integration

Even though the system is geared toward an office setting, athena can really interface and do...

Jan 2020
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Manager

Other Observations & Comments

athena is pretty quick on their case issues; they have the ability to sign on and look at our screen...

Jan 2020
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Manager

Relationship

I have regularly scheduled phone calls with my account manager.

Jan 2020
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Manager

Functionality and Upgrades

The system is very user friendly, and athena has so many things online for training, and we never...

Jan 2020
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Manager

Other Observations & Comments

I am not sure whether athena is part of our long-term plans. We are trying to figure out whether...

Jan 2020
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Manager

Relationship

athena absolutely does not charge for every little thing. Their customer service people are good at...

Jan 2020
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CEO/President

Service and Support

In our world, no news is good news. If my people aren’t complaining and things aren’t rising to the...

Jan 2020
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CEO/President

Functionality and Upgrades

The system has pretty much stayed the same for us. We do have some issues with our long-term-care...

Jan 2020
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Manager

Implementation and Training

athenahealth's training, when we used it, was great. They were well prepared for what was coming at...

Oct 2019
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Manager

Functionality and Upgrades

The athenahealth product works as it was promoted to us, and athenahealth has what we were looking...

Oct 2019
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Manager

Functionality and Upgrades

athenahealth is up to date on all of the web browsers that they use. The collections are awesome. We...

Oct 2019
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Manager

Functionality and Upgrades

The tracking board in the athenahealth product is easy. The providers can click it and scroll down...

Oct 2019
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CFO

Service and Support

athenahealth has worked very well with us. The vendor's biggest asset is that they assign a direct...

Aug 2019
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CFO

Functionality and Upgrades

We have always been good at billing and getting paid. We don't have an ER, so we don't do a lot of...

Aug 2019
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CFO

Other Observations & Comments

The product is easy to use. I am a bit concerned about the level of support athenahealth is going to...

Aug 2019
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CFO

Functionality and Upgrades

There is not very much automatic charge capture. When orders are generated, the system can't...

Aug 2019
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CEO/President

Relationship

athena keeps me posted. We are always communicating. When the change is a big-ticket item, like when...

May 2019
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CEO/President

ROI / Cost (care and feeding)

athena definitely doesn't nickel-and-dime us. They even took on some expenses that other vendors...

May 2019
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CEO/President

ROI / Cost (care and feeding)

On the financial side of things, athenahealth is terrible. They have cost us significantly more in...

May 2019
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CIO

Functionality and Upgrades

athenahealth has not kept all promises. They said that their product was a beta product during the...

Apr 2019
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CIO

Functionality and Upgrades

The business office hasn't quite grasped how everything works. The office members like to complain...

Apr 2019
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Director

Service and Support

Sometimes athena's support is really good. Sometimes we have issues and have to keep on the support...

Apr 2019
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Director

Relationship

We had a great case manager with athena. Then we got a new case manager who is good, but our...

Apr 2019
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CEO/President

Lessons Learned

athenaCollector for Hospitals & Health Systems is one of athena's weaker products. We are doing okay...

Apr 2019
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CEO/President

Functionality and Upgrades

The cash posting in athena's product isn’t done very well. We actually hired a full-time employee to...

Apr 2019
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CEO/President

ROI / Cost (care and feeding)

In a lot of ways, we are ahead of where we once were with the product. We brought athena in to...

Apr 2019
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CEO/President

ROI / Cost (care and feeding)

By the time we got full on with the system, it had already bumped up revenue. It also helps to...

Apr 2019
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CEO/President

Technology

Occasionally, the interface with the system seems to lag. That isn’t a huge deal, but when every...

Apr 2019
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CEO/President

ROI / Cost (care and feeding)

The system is extremely cost effective. The revenue cycle is managed better. We have fewer A/R days....

Apr 2019
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CFO

Functionality and Upgrades

athena is making progress toward fixing a lot of little issues going forward. It is good that athena...

Apr 2019
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CFO

Functionality and Upgrades

Historically, we have been used to one icon on the desktop. We go to the health plan, log in, and...

Apr 2019
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CFO

Implementation and Training

We are still trying to clean up some of the training gaps that we had when we went live with athena....

Apr 2019
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CFO

Lessons Learned

We didn’t quite understand the A/R side of athena's product, even though we participated in demos....

Apr 2019
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CFO

Implementation and Training

On the A/R side, athena really doesn’t teach financial classes in the way that I am used to and the...

Apr 2019
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CFO

Functionality and Upgrades

From an operational standpoint, athena is trying to use a clinical product to operate at the...

Apr 2019
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CFO

Functionality and Upgrades

My biggest concern right now is the reporting side of the product. We have learned some things about...

Apr 2019
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CFO

Other Observations & Comments

During our initial conversion to athena's system, our A/R went up, but that was to be expected. Our...

Apr 2019
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CEO/President

Functionality and Upgrades

I don't like some of the financial reports because they include things that haven't been billed yet....

Apr 2019
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CEO/President

Other Observations & Comments

We are feeling pretty neutral about athena's merger. Vendors always put something like this in a...

Apr 2019
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CEO/President

Lessons Learned

We had to do more work with athenaCollector for Hospitals & Health Systems than we expected we...

Apr 2019
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CEO/President

Functionality and Upgrades

Honestly, the system has been a disappointment. The clinical side is fine, and the clinicians seem...

Mar 2019
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CEO/President

Functionality and Upgrades

We don't even use the system to do our billing anymore. We have actually had to circumvent the...

Mar 2019
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CEO/President

Sales and Contracting

athenahealth never really came up with a plan to fix our issues with their system. They just wanted...

Mar 2019
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Director

Service and Support

athenahealth’s support people are fast and thorough. They keep at it, and they fix things. If they...

Mar 2019
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Director

Functionality and Upgrades

athenaCollector for Hospitals & Health Systems has worked really, really well. We run into a glitch...

Mar 2019
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Director

Relationship

athenahealth has bent over backward to make sure that we are successful. They have been very...

Mar 2019
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Director

ROI / Cost (care and feeding)

From the financial and revenue cycle side of things, athenahealth has been very consistent and...

Mar 2019
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Director

Functionality and Upgrades

At first, the product was a challenge for us because we had already outsourced our billing to a...

Mar 2019
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Director

Service and Support

Overall, athenahealth is on the right track. They have been attentive to our needs, and they are...

Mar 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

athenahealth is good with their cost structure. I don't feel like they are nickel-and-diming....

Mar 2019
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Analyst/Coordinator

Lessons Learned

With switching to any EMR, users just have to get used to the new system and get everyone trained on...

Mar 2019
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Analyst/Coordinator

Other Observations & Comments

athenahealth takes a different stance on development, and some people like that; others don’t. From...

Mar 2019
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Analyst/Coordinator

Relationship

If we had been able to reach the executives or higher decision-makers within athenahealth during our...

Mar 2019
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COO

Other Observations & Comments

There have been several issues throughout our experience, but things haven't been too bad. I would...

Mar 2019
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COO

Functionality and Upgrades

athenahealth's system is functional but has gaps. athenahealth does a good job with charging and...

Mar 2019
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COO

ROI / Cost (care and feeding)

athenahealth still expects to get money for all of our billing, including the areas in which they...

Mar 2019
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CFO

Other Observations & Comments

athenaCollector for Hospitals & Health Systems is a work in progress. athenahealth has been eager to...

Mar 2019
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CFO

Service and Support

The implementation consultants were very organized and met the deadlines. However, they lacked...

Mar 2019
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CFO

Functionality and Upgrades

One of the best features in athenaCollector for Hospitals & Health Systems is the dashboard. We are...

Mar 2019
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CFO

Functionality and Upgrades

athenaCollector for Hospitals & Health Systems is more user friendly and has better tools than our...

Mar 2019
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CFO

Functionality and Upgrades

Unfortunately, athenaCollector for Hospitals & Health Systems' report library is lacking....

Mar 2019
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CFO

Lessons Learned

I would tell other CFOs that are considering athenaCollector for Hospitals & Health Systems to be...

Mar 2019
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Analyst/Coordinator

Implementation and Training

Our implementation went very wrong. athenahealth didn't understand the magnitude of what they were...

Jan 2019
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Analyst/Coordinator

Service and Support

One of athenahealth's strengths is that they try to make the product better. They just aren't very...

Jan 2019
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Analyst/Coordinator

Functionality and Upgrades

There is a lot that needs to be improved. The order entry piece needs to be better. The...

Jan 2019
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Analyst/Coordinator

Relationship

The higher-ups aren't really involved. They don't get involved until we throw a stink about something....

Jan 2019
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Manager

Implementation and Training

The training and implementation were sloppy and poorly delivered. The people who were sent weren't...

Jan 2019
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Manager

Service and Support

We have a manager assigned to us, but that person is very limited. When we call in, we get poor...

Jan 2019
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Manager

Functionality and Upgrades

We have had an ongoing bad experience with the athenahealth system. Our billing and claims work...

Jan 2019
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Manager

ROI / Cost (care and feeding)

The claims and patient bills fall through the system, and we can't post them. We can't bill our...

Jan 2019
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Manager

Service and Support

I like that we can call and reach out to athenahealth whenever we need to. They are very good at...

Jan 2019
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Manager

Functionality and Upgrades

So far, things are going pretty well with athenaCollector for Hospitals & Health Systems....

Jan 2019
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Manager

Functionality and Upgrades

Printing self-pay claims from athenaCollector for Hospitals & Health Systems takes too long; that is...

Jan 2019
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CEO/President

Functionality and Upgrades

One thing about athena's system that isn't fantastic is their report builder. It is very complex,...

Sep 2018
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CEO/President

Relationship

athena has a vested interested in their clients' success because if we do well, they do well. athena...

Sep 2018
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CEO/President

Relationship

We would continue using athena's system if we could because they are a good vendor and a fantastic...

Sep 2018