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athenaCollector for Hospitals & Health Systems
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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Manager

Loyalty

athenahealth's system is not good. I don’t like the product, and I picked it. If I have anything to...

Sep 2022
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Manager

Operations

We try to use the whole system, but we had zero to little training. We actually worked with a...

Sep 2022
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Manager

Value

The impact of the system on our revenue has been tough. Our A/R days went up tremendously.

Sep 2022
||
(0)
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Manager

Culture, Value

athenahealth avoids charging for every little thing. That is one of the good things about...

Sep 2022
||
(0)
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Manager

Operations, Product

athenahealth delivers new technology, but I can’t say whether the technology meets our needs because...

Sep 2022
||
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Manager

Loyalty, Relationship

I went straight to our board with athenahealth, and the reason I didn’t look anywhere else was that...

Sep 2022
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(0)
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Manager

Relationship, Operations

Working with athenahealth is kind of a pain. The vendor does all of our posting work, and I don’t...

Sep 2022
||
(0)
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Director

Loyalty, Value

With the athenahealth system, we have been able to pull ourselves out of debt. We are actually...

Sep 2022
||
(0)
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Director

Operations, Product

The vendor’s training program is not necessarily applicable to hospitals. The training is more...

Sep 2022
||
(0)
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Director

Product

I would like to see the system be more interoperable with hardware. There are limitations to the...

Sep 2022
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(0)
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Director

Relationship

athenahealth is on top of anything that is mandated by the state or federal government, and...

Sep 2022
||
(0)
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Nurse

Product, Value

We have not had great success with reporting in the system. There has been a lot of pushback to us...

Aug 2022
||
(0)
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Nurse

Relationship

athenahealth is not transparent about what is happening and about the system. I don’t see...

Aug 2022
||
(0)
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Nurse

Culture

When athenahealth is rolling things out, they message us, and things go well with that. athenahealth...

Aug 2022
||
(0)
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Nurse

Product, Value

I believe the system has helped our billing department. Although we have lots of errors, the vendor...

Aug 2022
||
(0)
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