TigrPX Patient Engagement & Education System
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Nurse

Operations, Product

TigrPX Patient Engagement & Education System is a valuable tool. I really like it. I wish all of the...

Sep 2023
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Nurse

Relationship

If I want something loaded for the product, I can just contact my representative, and within a few...

Sep 2023
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Nurse

Product

I would tell others that if they are going to use TigrPX Patient Engagement & Education System, they...

Jun 2023
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(0)
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Nurse

Product

Patient education is very important; it is supposed to clarify things for patients with medications...

Jun 2023
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Nurse

Relationship

My satisfaction with Avidex’s executive involvement used to be higher, but it has deteriorated...

Jun 2023
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Nurse

Operations, Product, Value

From what I understand, the product was designed so that patients could actually drive the education...

Jun 2023
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Nurse

Product, Value

The system’s ease of use is impacted by the acuity and type of patients we have in our organization....

Jun 2023
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(0)
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Nurse

Relationship

I meet with Avidex, and we have conversations, but I don’t really feel like I am getting to where I...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

We have an account manager who is phenomenal and does a lot. They answer emails extremely promptly,...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship

Because our technology is older, Avidex has had trouble getting service providers out to our area...

Jun 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

The system isn’t cumbersome, but it could be easier to use. We are hoping for some interoperability...

Jun 2023
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Nurse

Relationship

We have regular calls with our Avidex representative, and the customer service is great. The...

May 2023
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Nurse

Operations, Product

The TigrPX product is stable, and it works well all the time. Our clinicians know how to use it, and...

May 2023
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Nurse

Product

We would love it if the videos could be viewed on other devices besides the television. Avidex does...

May 2023
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Analyst/Coordinator

Product

The Avidex system is innovative and is meeting some of our goals and needs. I also like that the...

May 2023
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Analyst/Coordinator

Operations, Product

We did an upgrade in the system, and we had difficulties.

May 2023
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Analyst/Coordinator

Product

Avidex gives me average numbers, and I would prefer to not have average numbers of things but rather...

May 2023
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Analyst/Coordinator

Operations

I feel like we were on a roll with training, and Avidex was helping to create content to send out to...

May 2023
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Manager

Relationship

We get consistent service from our client manager at Avidex. That person was with us from the start...

Apr 2023
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Manager

Culture

We have regular fees, including a maintenance fee, and the vendor provides a certain number of...

Apr 2023
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Manager

Operations

We have a lot of staff turnover, and we do most of the training ourselves. The vendor did the...

Apr 2023
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(0)
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Manager

Loyalty, Value

We would buy the product again, but we would also upgrade the product if given the choice. Part of...

Apr 2023
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Manager

Relationship

The vendor touches base to find out whether we have any other needs for services. The vendor also...

Apr 2023
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Manager

Operations, Product, Value

With the vendor's education, patients know how to take their medicine better. Patients know better...

Apr 2023
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Manager

Product

The product can loop TV channels. We have a specific loop for patients who are in for pneumonia,...

Apr 2023
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Director

Relationship

We have a phenomenal customer service representative from Avidex. That person is helpful with...

Dec 2022
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Director

Product

We like that the Avidex solution is on demand. A patient can use it at any time during their...

Dec 2022
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(0)
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Director

Relationship

We review video content on a yearly basis, and that is nice because we can tell our representative...

Dec 2022
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Director

Loyalty

We have just used the analog system, but we are planning on rolling out an upgrade in the future. I...

Dec 2022
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Director

Relationship, Product

Sometimes, I don’t think Avidex understands the complexity of our system. That lack of understanding...

Dec 2022
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(0)
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Analyst/Coordinator

Product, Value

We use TigerPX Patient Engagement & Education System to deliver patient education to our patients...

Dec 2022
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Analyst/Coordinator

Product

We have a feature that patients use so they can order food items. That is not very user friendly...

Dec 2022
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Analyst/Coordinator

Operations, Value

Our outcome is customer satisfaction. We see that especially because of the ability to have...

Dec 2022
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Analyst/Coordinator

Loyalty, Relationship

In terms of our experience, our representative is so prompt in their responses and so helpful. If I...

Dec 2022
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Analyst/Coordinator

Operations, Product

The integration with our EMR is a little messy and a little clunky sometimes, but other than that,...

Dec 2022
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Analyst/Coordinator

Operations, Product

We had to get Google for videos before, and that is no longer required. That makes it a little bit...

Dec 2022
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Nurse

Relationship

Avidex has been great. They really try hard, even though working with our team can be a challenge....

Nov 2022
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(0)
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Nurse

Loyalty

So far, the system is not quick and easy to use from a staffing perspective. The newer version of...

Nov 2022
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(0)
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Manager

Culture, Value

The only challenge we have had with Avidex is that we were notified at the last minute that we...

Nov 2022
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(0)
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Manager

Operations, Product

The one upgrade with Avidex that we did do and that we budgeted for went very well, and our EMR is...

Nov 2022
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(0)
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Manager

Product, Value

On our version of the system, the patient must use the pillow speaker and the phone. Our...

Nov 2022
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(0)
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Manager

Product

The system is as easy to use as it could be, especially with the interface we have now.

Nov 2022
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(0)
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Manager

Relationship

As soon as we put in a support ticket with Avidex online, they respond. It usually does not take...

Nov 2022
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(0)
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Manager

Operations

When we first went live with the system, Avidex created education. They came on-site and helped...

Nov 2022
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(0)
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Manager

Relationship, Operations, Product

The recent upgrade went well, but it took a little while to get communication going with the...

Nov 2022
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(0)
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Manager

Loyalty, Product

Avidex has another interface available that we have not been able to budget for, but we really think...

Nov 2022
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(0)
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Manager

Relationship

Avidex did recently hire another clinical outcomes manager that has been sending out more research,...

Nov 2022
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(0)
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Manager

Product, Value

Adding clinical outcomes managers to help us with some return-on-investment opportunities is always...

Nov 2022
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(0)
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Manager

Relationship

When I have a problem with the system, I go straight to my Avidex outcomes manager or to the support...

Nov 2022
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(0)
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Manager

Relationship

Avidex has meetings with me on a frequent basis, and they make themselves available to other staff...

Nov 2022
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(0)
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Manager

Product

We have a variety of content on TigrPX Patient Engagement & Education System. Our outcomes manager...

Nov 2022
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(0)
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Manager

Relationship

I recently attended one of Avidex’s conferences, and they are very innovative in wanting to get the...

Nov 2022
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(0)
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Manager

Product

Patients don’t access TigrPX Patient Engagement & Education System through their pillow speakers....

Nov 2022
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(0)
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Manager

Loyalty

I project that we are going to continue with TigrPX Patient Engagement & Education System for the...

Nov 2022
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(0)
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Manager

Culture

So far, Avidex has kept their promises. They have kept to what was on the contract, and there has...

Nov 2022
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(0)
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Manager

Operations

Avidex trains me, but they don’t really train the staff. I am not dissatisfied with the training....

Nov 2022
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(0)
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Manager

Value

The Avidex solution has helped us reduce readmissions. It has also helped with reducing patients’...

Nov 2022
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(0)
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Nurse

Product

Avidex has some really beautiful transitional music for our patients in end-of-life care. The...

Oct 2022
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(0)
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Nurse

Product, Value

Our fall rate has dropped significantly thanks to the product. We haven't had a serious safety event...

Oct 2022
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(0)
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Nurse

Product, Value

Our nurses love that once a patient views a video, that is automatically documented in the EMR....

Oct 2022
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(0)
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Manager

Operations, Product

If a patient is looking for education, they have to dial the phone and change the channel so they...

Oct 2022
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(0)
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Manager

Value

For what we are paying Avidex, we are not getting the full extent of what the product could be...

Oct 2022
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(0)
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Manager

Operations, Product

The executives with Avidex have to find a better system that is more user friendly and efficient for...

Oct 2022
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(0)
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Manager

Product, Value

It is hard to set an expectation for our nurses to use the Avidex product when there are five extra...

Oct 2022
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(0)
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Manager

Operations

Avidex sent us a computer-based training. We could show the video training to our nurses who were onboarding....

Oct 2022
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(0)
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Manager

Relationship, Operations

When we switched Avidex products, there was great support. We had on-site support during the...

Oct 2022
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(0)
 Thank you  Helpful

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Manager

Operations

The bulk of the responsibility to educate others about the product fell on my staff, and the nurses...

Oct 2022
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(0)
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Manager

Product

There are options for us regarding interoperability with Avidex, but those are slowly coming along....

Oct 2022
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(0)
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Manager

Relationship

There is only one person who is in contact with us from Avidex. I do not have any problem with that,...

Oct 2022
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(0)
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Manager

Product

We want to make sure that patients are able to manage their condition when they are at home with the...

Oct 2022
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Nurse

Loyalty

We are very pleased with the product. We know there is more that we can do with it, and we are going...

Oct 2022
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(0)
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Nurse

Operations, Product

The product's ease of use is very dependent on the patient. For people who are used to computers,...

Oct 2022
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(0)
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Nurse

Relationship

Avidex keeps all their promises and then some. They are a very good vendor. Avidex has been an open...

Oct 2022
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(0)
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Nurse

Value

Avidex is very cost conscious. They always look for more things that they can give us free of...

Oct 2022
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(0)
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Nurse

Relationship, Operations

Avidex never says no. If they don't have something, they go and find it. They have taught us how to...

Oct 2022
||
(0)
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Nurse

Relationship

The vendor has given us great ideas based on what other hospitals have done successfully. They share...

Oct 2022
||
(0)
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