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User Commentary
Relationship
We have a phenomenal customer service representative from Avidex. That person is helpful with...
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Functionality and Upgrades
We like that the Avidex solution is on demand. A patient can use it at any time during their...
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Relationship
We review video content on a yearly basis, and that is nice because we can tell our representative...
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Future Outlook
We have just used the analog system, but we are planning on rolling out an upgrade in the future. I...
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Functionality and Upgrades
Sometimes, I don’t think Avidex understands the complexity of our system. That lack of understanding...
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Functionality and Upgrades
We use TigerPX Patient Engagement & Education System to deliver patient education to our patients...
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Technology
We have a feature that patients use so they can order food items. That is not very user friendly...
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ROI / Cost
Our outcome is customer satisfaction. We see that especially because of the ability to have...
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Relationship
In terms of our experience, our representative is so prompt in their responses and so helpful. If I...
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Interfacing and Integration
The integration with our EMR is a little messy and a little clunky sometimes, but other than that,...
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Functionality and Upgrades
We had to get Google for videos before, and that is no longer required. That makes it a little bit...
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Service and Support
Avidex has been great. They really try hard, even though working with our team can be a challenge....
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Functionality and Upgrades
So far, the system is not quick and easy to use from a staffing perspective. The newer version of...
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Functionality and Upgrades
The only challenge we have had with Avidex is that we were notified at the last minute that we...
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Functionality and Upgrades
The one upgrade with Avidex that we did do and that we budgeted for went very well, and our EMR is...
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Technology
On our version of the system, the patient must use the pillow speaker and the phone. Our...
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Functionality and Upgrades
The system is as easy to use as it could be, especially with the interface we have now.
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Service and Support
As soon as we put in a support ticket with Avidex online, they respond. It usually does not take...
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Implementation and Training
When we first went live with the system, Avidex created education. They came on-site and helped...
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Functionality and Upgrades
The recent upgrade went well, but it took a little while to get communication going with the...
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Functionality and Upgrades
Avidex has another interface available that we have not been able to budget for, but we really think...
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Relationship
Avidex did recently hire another clinical outcomes manager that has been sending out more research,...
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ROI / Cost
Adding clinical outcomes managers to help us with some return-on-investment opportunities is always...
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Service and Support
When I have a problem with the system, I go straight to my Avidex outcomes manager or to the support...
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Relationship
Avidex has meetings with me on a frequent basis, and they make themselves available to other staff...
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Functionality and Upgrades
We have a variety of content on TigrPX Patient Engagement & Education System. Our outcomes manager...
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Relationship
I recently attended one of Avidex’s conferences, and they are very innovative in wanting to get the...
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Functionality and Upgrades
Patients don’t access TigrPX Patient Engagement & Education System through their pillow speakers....
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Future Outlook
I project that we are going to continue with TigrPX Patient Engagement & Education System for the...
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Sales and Contracting
So far, Avidex has kept their promises. They have kept to what was on the contract, and there has...
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Implementation and Training
Avidex trains me, but they don’t really train the staff. I am not dissatisfied with the training....
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ROI / Cost
The Avidex solution has helped us reduce readmissions. It has also helped with reducing patients’...
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Functionality and Upgrades
Avidex has some really beautiful transitional music for our patients in end-of-life care. The...
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ROI / Cost
Our fall rate has dropped significantly thanks to the product. We haven't had a serious safety event...
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Interfacing and Integration
Our nurses love that once a patient views a video, that is automatically documented in the EMR....
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Functionality and Upgrades
If a patient is looking for education, they have to dial the phone and change the channel so they...
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ROI / Cost
For what we are paying Avidex, we are not getting the full extent of what the product could be...
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Functionality and Upgrades
The executives with Avidex have to find a better system that is more user friendly and efficient for...
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ROI / Cost
It is hard to set an expectation for our nurses to use the Avidex product when there are five extra...
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Implementation and Training
Avidex sent us a computer-based training. We could show the video training to our nurses who were onboarding....
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Relationship
When we switched Avidex products, there was great support. We had on-site support during the...
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Implementation and Training
The bulk of the responsibility to educate others about the product fell on my staff, and the nurses...
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Interfacing and Integration
There are options for us regarding interoperability with Avidex, but those are slowly coming along....
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Other Observations & Comments
There is only one person who is in contact with us from Avidex. I do not have any problem with that,...
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Interfacing and Integration
We want to make sure that patients are able to manage their condition when they are at home with the...
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Future Outlook
We are very pleased with the product. We know there is more that we can do with it, and we are going...
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Functionality and Upgrades
The product's ease of use is very dependent on the patient. For people who are used to computers,...
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Relationship
Avidex keeps all their promises and then some. They are a very good vendor. Avidex has been an open...
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ROI / Cost
Avidex is very cost conscious. They always look for more things that they can give us free of...
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Functionality and Upgrades
Avidex never says no. If they don't have something, they go and find it. They have taught us how to...
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Service and Support
The vendor has given us great ideas based on what other hospitals have done successfully. They share...
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Functionality and Upgrades
The nurses at our organization aren't happy with Avidex's system. We have really struggled to adopt...
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ROI / Cost
Avidex isn't transparent when it comes to getting outcomes for our organization, but we do have an...
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Relationship
We have an extremely sincere outcomes manager from Avidex who really wants to help us. However, it...
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Service and Support
It can be frustrating when it takes longer than we think it should to get a response from Avidex's...
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Interfacing and Integration
We only have half of the interfaces that we should have, and the interfaces we have weren't done...
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Implementation and Training
I love our account representative from Avidex. There is nothing they won’t do. They are available...
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Other Observations & Comments
The product is fine, it is just not used. We haven't been able to leverage the technology very well...
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Lessons Learned
Because of my role within our organization, there is a lot of pressure on me to teach nurses how to...
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Relationship
Avidex is exceptional. We have an incredible representative who has been diligent with their...
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Functionality and Upgrades
Our patients have enjoyed the system. The system allows for education for our patients, but it also...
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ROI / Cost
Avidex avoids charging for every little thing, and that is one of the biggest impressions we have...
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Other Observations & Comments
We use the product to assign videos to each patient that is admitted. There was pertinent...
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ROI / Cost
Working with Avidex has been great. We have grown exponentially, and our engagement and education...
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Functionality and Upgrades
I have a couple of little problems with the product that I am not happy about. One of those is that...
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Interfacing and Integration
One piece that I don't like is the product does not talk to our computer system. I have to do...
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Service and Support
I would tell providers that the patient education videos are great. I only paid for a certain amount...
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Functionality and Upgrades
Difficulty with the ease of use is seen with elderly patients, patients that aren't remote savvy,...
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Service and Support
The system has been excellent in terms of flexibility and vendor support. Our experience has been...
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Functionality and Upgrades
It is very easy for a patient to get into the system and watch something, but the process for nurses...
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Relationship
Avidex is doing well at trying to start their support back up. We have a recurring call and meeting...
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Functionality and Upgrades
In our system, there is one box where all of the videos are uploaded into the system. We were having...
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Relationship
The initial rollout of the system went really smoothly. Avidex was really involved. The...
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Technology
We use the system for patient-specific education for conditions such as diabetes, heart failure, or...
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Technology
The system is pretty easy to use from a nursing standpoint, but there are some issues with the...
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ROI / Cost
Whenever we need a replacement piece of equipment, it is sometimes hard for Avidex to find a vendor...
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ROI / Cost
We monitor readmission rates, and the system has helped us get lower readmission rates for patients...
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Functionality and Upgrades
Avidex has presented opportunities to make the system easier. We just haven't implemented those...
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Relationship
The companies that Avidex uses are always professional, and the communication around replacements is...
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Relationship
I cannot say enough good things about our account manager. That individual does a wonderful job....
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ROI / Cost
I wouldn't recommend the system because it is old technology, but it is cheap. Apparently, we have...
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ROI / Cost
TeleHealth Services is very easy to work with on the change management side. Although we pay an...
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Service and Support
TeleHealth Services’ team could have more on-site involvement when there is an integration...
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Functionality and Upgrades
It is easy to assign education through the system. I only get some complaints from clinicians. The...
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Service and Support
I receive good support. Tickets are usually handled quickly, and I have been happy with the service.
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Lessons Learned
The product needs interdisciplinary and interdepartmental coordination. Being engaged and proactive...
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Interfacing and Integration
This product has the capability to interface with our EMR. We want to do that for efficiency...
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Functionality and Upgrades
Our experience with TigrPX Patient Engagement & Education System has been good. The system is...
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ROI / Cost
There are limitations on our end, not TeleHealth Services' end, and we don’t have the money to...
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ROI / Cost
TeleHealth Services charges for the interfaces and for any type of upgrade, but there haven’t been...
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Service and Support
I find the support from TeleHealth Services' outcome managers to be TeleHealth Services' most...
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Service and Support
Some aspects of TeleHealth Services’ support are better than others. In the past, the support team's...
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Interfacing and Integration
TigrPX Patient Engagement & Education System's integration has been fine. We are looking to go to a...
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Functionality and Upgrades
It is challenging to get nurses who are very busy to use the TigrPX system because programming the...
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Functionality and Upgrades
The TigrPX system is great for the patients once they are used to it. The system ties the videos...
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Relationship
Our representative is fantastic. If we need anything, that person is right there. Our representative...
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ROI / Cost
We can’t upgrade to the newer version of the software because of the cost.
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Relationship
TeleHealth Services provides us with a project manager to work with us and keep us updated on any...
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Interfacing and Integration
A year from now, if we don’t get the EMR integration component in the system, it will be challenging...
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