
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Operations, Product
TigrPX Patient Engagement & Education System is a valuable tool. I really like it. I wish all of the...
Login or Create an Account to see details.
Relationship
If I want something loaded for the product, I can just contact my representative, and within a few...
Login or Create an Account to see details.
Product
I would tell others that if they are going to use TigrPX Patient Engagement & Education System, they...
Login or Create an Account to see details.
Product
Patient education is very important; it is supposed to clarify things for patients with medications...
Login or Create an Account to see details.
Relationship
My satisfaction with Avidex’s executive involvement used to be higher, but it has deteriorated...
Login or Create an Account to see details.
Operations, Product, Value
From what I understand, the product was designed so that patients could actually drive the education...
Login or Create an Account to see details.
Product, Value
The system’s ease of use is impacted by the acuity and type of patients we have in our organization....
Login or Create an Account to see details.
Relationship
I meet with Avidex, and we have conversations, but I don’t really feel like I am getting to where I...
Login or Create an Account to see details.
Relationship, Operations
We have an account manager who is phenomenal and does a lot. They answer emails extremely promptly,...
Login or Create an Account to see details.
Relationship
Because our technology is older, Avidex has had trouble getting service providers out to our area...
Login or Create an Account to see details.
Loyalty, Product
The system isn’t cumbersome, but it could be easier to use. We are hoping for some interoperability...
Login or Create an Account to see details.
Relationship
We have regular calls with our Avidex representative, and the customer service is great. The...
Login or Create an Account to see details.
Operations, Product
The TigrPX product is stable, and it works well all the time. Our clinicians know how to use it, and...
Login or Create an Account to see details.
Product
We would love it if the videos could be viewed on other devices besides the television. Avidex does...
Login or Create an Account to see details.
Product
The Avidex system is innovative and is meeting some of our goals and needs. I also like that the...
Login or Create an Account to see details.
Operations, Product
We did an upgrade in the system, and we had difficulties.
Login or Create an Account to see details.
Product
Avidex gives me average numbers, and I would prefer to not have average numbers of things but rather...
Login or Create an Account to see details.
Operations
I feel like we were on a roll with training, and Avidex was helping to create content to send out to...
Login or Create an Account to see details.
Relationship
We get consistent service from our client manager at Avidex. That person was with us from the start...
Login or Create an Account to see details.
Culture
We have regular fees, including a maintenance fee, and the vendor provides a certain number of...
Login or Create an Account to see details.
Operations
We have a lot of staff turnover, and we do most of the training ourselves. The vendor did the...
Login or Create an Account to see details.
Loyalty, Value
We would buy the product again, but we would also upgrade the product if given the choice. Part of...
Login or Create an Account to see details.
Relationship
The vendor touches base to find out whether we have any other needs for services. The vendor also...
Login or Create an Account to see details.
Operations, Product, Value
With the vendor's education, patients know how to take their medicine better. Patients know better...
Login or Create an Account to see details.
Product
The product can loop TV channels. We have a specific loop for patients who are in for pneumonia,...
Login or Create an Account to see details.
Relationship
We have a phenomenal customer service representative from Avidex. That person is helpful with...
Login or Create an Account to see details.
Product
We like that the Avidex solution is on demand. A patient can use it at any time during their...
Login or Create an Account to see details.
Relationship
We review video content on a yearly basis, and that is nice because we can tell our representative...
Login or Create an Account to see details.
Loyalty
We have just used the analog system, but we are planning on rolling out an upgrade in the future. I...
Login or Create an Account to see details.
Relationship, Product
Sometimes, I don’t think Avidex understands the complexity of our system. That lack of understanding...
Login or Create an Account to see details.
Product, Value
We use TigerPX Patient Engagement & Education System to deliver patient education to our patients...
Login or Create an Account to see details.
Product
We have a feature that patients use so they can order food items. That is not very user friendly...
Login or Create an Account to see details.
Operations, Value
Our outcome is customer satisfaction. We see that especially because of the ability to have...
Login or Create an Account to see details.
Loyalty, Relationship
In terms of our experience, our representative is so prompt in their responses and so helpful. If I...
Login or Create an Account to see details.
Operations, Product
The integration with our EMR is a little messy and a little clunky sometimes, but other than that,...
Login or Create an Account to see details.
Operations, Product
We had to get Google for videos before, and that is no longer required. That makes it a little bit...
Login or Create an Account to see details.
Relationship
Avidex has been great. They really try hard, even though working with our team can be a challenge....
Login or Create an Account to see details.
Loyalty
So far, the system is not quick and easy to use from a staffing perspective. The newer version of...
Login or Create an Account to see details.
Culture, Value
The only challenge we have had with Avidex is that we were notified at the last minute that we...
Login or Create an Account to see details.
Operations, Product
The one upgrade with Avidex that we did do and that we budgeted for went very well, and our EMR is...
Login or Create an Account to see details.
Product, Value
On our version of the system, the patient must use the pillow speaker and the phone. Our...
Login or Create an Account to see details.
Product
The system is as easy to use as it could be, especially with the interface we have now.
Login or Create an Account to see details.
Relationship
As soon as we put in a support ticket with Avidex online, they respond. It usually does not take...
Login or Create an Account to see details.
Operations
When we first went live with the system, Avidex created education. They came on-site and helped...
Login or Create an Account to see details.
Relationship, Operations, Product
The recent upgrade went well, but it took a little while to get communication going with the...
Login or Create an Account to see details.
Loyalty, Product
Avidex has another interface available that we have not been able to budget for, but we really think...
Login or Create an Account to see details.
Relationship
Avidex did recently hire another clinical outcomes manager that has been sending out more research,...
Login or Create an Account to see details.
Product, Value
Adding clinical outcomes managers to help us with some return-on-investment opportunities is always...
Login or Create an Account to see details.
Relationship
When I have a problem with the system, I go straight to my Avidex outcomes manager or to the support...
Login or Create an Account to see details.
Relationship
Avidex has meetings with me on a frequent basis, and they make themselves available to other staff...
Login or Create an Account to see details.
Product
We have a variety of content on TigrPX Patient Engagement & Education System. Our outcomes manager...
Login or Create an Account to see details.
Relationship
I recently attended one of Avidex’s conferences, and they are very innovative in wanting to get the...
Login or Create an Account to see details.
Product
Patients don’t access TigrPX Patient Engagement & Education System through their pillow speakers....
Login or Create an Account to see details.
Loyalty
I project that we are going to continue with TigrPX Patient Engagement & Education System for the...
Login or Create an Account to see details.
Culture
So far, Avidex has kept their promises. They have kept to what was on the contract, and there has...
Login or Create an Account to see details.
Operations
Avidex trains me, but they don’t really train the staff. I am not dissatisfied with the training....
Login or Create an Account to see details.
Value
The Avidex solution has helped us reduce readmissions. It has also helped with reducing patients’...
Login or Create an Account to see details.
Product
Avidex has some really beautiful transitional music for our patients in end-of-life care. The...
Login or Create an Account to see details.
Product, Value
Our fall rate has dropped significantly thanks to the product. We haven't had a serious safety event...
Login or Create an Account to see details.
Product, Value
Our nurses love that once a patient views a video, that is automatically documented in the EMR....
Login or Create an Account to see details.
Operations, Product
If a patient is looking for education, they have to dial the phone and change the channel so they...
Login or Create an Account to see details.
Value
For what we are paying Avidex, we are not getting the full extent of what the product could be...
Login or Create an Account to see details.
Operations, Product
The executives with Avidex have to find a better system that is more user friendly and efficient for...
Login or Create an Account to see details.
Product, Value
It is hard to set an expectation for our nurses to use the Avidex product when there are five extra...
Login or Create an Account to see details.
Operations
Avidex sent us a computer-based training. We could show the video training to our nurses who were onboarding....
Login or Create an Account to see details.
Relationship, Operations
When we switched Avidex products, there was great support. We had on-site support during the...
Login or Create an Account to see details.
Operations
The bulk of the responsibility to educate others about the product fell on my staff, and the nurses...
Login or Create an Account to see details.
Product
There are options for us regarding interoperability with Avidex, but those are slowly coming along....
Login or Create an Account to see details.
Relationship
There is only one person who is in contact with us from Avidex. I do not have any problem with that,...
Login or Create an Account to see details.
Product
We want to make sure that patients are able to manage their condition when they are at home with the...
Login or Create an Account to see details.
Loyalty
We are very pleased with the product. We know there is more that we can do with it, and we are going...
Login or Create an Account to see details.
Operations, Product
The product's ease of use is very dependent on the patient. For people who are used to computers,...
Login or Create an Account to see details.
Relationship
Avidex keeps all their promises and then some. They are a very good vendor. Avidex has been an open...
Login or Create an Account to see details.
Value
Avidex is very cost conscious. They always look for more things that they can give us free of...
Login or Create an Account to see details.
Relationship, Operations
Avidex never says no. If they don't have something, they go and find it. They have taught us how to...
Login or Create an Account to see details.
Relationship
The vendor has given us great ideas based on what other hospitals have done successfully. They share...
Login or Create an Account to see details.
Featured Reports
Preferences