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TigrPX Patient Engagement & Education System
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
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Interactive Patient Systems 2023: Who Is Leading the Way toward the Digital Patient Room of the Future?
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Patient Experience Improvement 2021: Increased Consumerism Driving Need for Customized, Real-Time Feedback
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User Commentary

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Nurse

Operations, Product

TigrPX Patient Engagement & Education System is a valuable tool. I really like it. I wish all of the...

Sep 2023
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Nurse

Relationship

If I want something loaded for the product, I can just contact my representative, and within a few...

Sep 2023
||
(0)
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Nurse

Product

I would tell others that if they are going to use TigrPX Patient Engagement & Education System, they...

Jun 2023
||
(0)
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Nurse

Product

Patient education is very important; it is supposed to clarify things for patients with medications...

Jun 2023
||
(0)
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Nurse

Relationship

My satisfaction with Avidex’s executive involvement used to be higher, but it has deteriorated...

Jun 2023
||
(0)
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Nurse

Operations, Product, Value

From what I understand, the product was designed so that patients could actually drive the education...

Jun 2023
||
(0)
 Thank you  Helpful

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Nurse

Product, Value

The system’s ease of use is impacted by the acuity and type of patients we have in our organization....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

I meet with Avidex, and we have conversations, but I don’t really feel like I am getting to where I...

Jun 2023
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(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Operations

We have an account manager who is phenomenal and does a lot. They answer emails extremely promptly,...

Jun 2023
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(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

Because our technology is older, Avidex has had trouble getting service providers out to our area...

Jun 2023
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(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Product

The system isn’t cumbersome, but it could be easier to use. We are hoping for some interoperability...

Jun 2023
||
(0)
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Nurse

Relationship

We have regular calls with our Avidex representative, and the customer service is great. The...

May 2023
||
(0)
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Nurse

Operations, Product

The TigrPX product is stable, and it works well all the time. Our clinicians know how to use it, and...

May 2023
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(0)
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Nurse

Product

We would love it if the videos could be viewed on other devices besides the television. Avidex does...

May 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

The Avidex system is innovative and is meeting some of our goals and needs. I also like that the...

May 2023
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(0)
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Analyst/Coordinator

Operations, Product

We did an upgrade in the system, and we had difficulties.

May 2023
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(0)
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Analyst/Coordinator

Product

Avidex gives me average numbers, and I would prefer to not have average numbers of things but rather...

May 2023
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(0)
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Analyst/Coordinator

Operations

I feel like we were on a roll with training, and Avidex was helping to create content to send out to...

May 2023
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(0)
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Manager

Relationship

We get consistent service from our client manager at Avidex. That person was with us from the start...

Apr 2023
||
(0)
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Manager

Culture

We have regular fees, including a maintenance fee, and the vendor provides a certain number of...

Apr 2023
||
(0)
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Manager

Operations

We have a lot of staff turnover, and we do most of the training ourselves. The vendor did the...

Apr 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Value

We would buy the product again, but we would also upgrade the product if given the choice. Part of...

Apr 2023
||
(0)
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Manager

Relationship

The vendor touches base to find out whether we have any other needs for services. The vendor also...

Apr 2023
||
(0)
 Thank you  Helpful

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Manager

Operations, Product, Value

With the vendor's education, patients know how to take their medicine better. Patients know better...

Apr 2023
||
(0)
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Manager

Product

The product can loop TV channels. We have a specific loop for patients who are in for pneumonia,...

Apr 2023
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(0)
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Director

Relationship

We have a phenomenal customer service representative from Avidex. That person is helpful with...

Dec 2022
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(0)
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Director

Product

We like that the Avidex solution is on demand. A patient can use it at any time during their...

Dec 2022
||
(0)
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Director

Relationship

We review video content on a yearly basis, and that is nice because we can tell our representative...

Dec 2022
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(0)
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Director

Loyalty

We have just used the analog system, but we are planning on rolling out an upgrade in the future. I...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Sometimes, I don’t think Avidex understands the complexity of our system. That lack of understanding...

Dec 2022
||
(0)
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Analyst/Coordinator

Product, Value

We use TigerPX Patient Engagement & Education System to deliver patient education to our patients...

Dec 2022
||
(0)
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Analyst/Coordinator

Product

We have a feature that patients use so they can order food items. That is not very user friendly...

Dec 2022
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(0)
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Analyst/Coordinator

Operations, Value

Our outcome is customer satisfaction. We see that especially because of the ability to have...

Dec 2022
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(0)
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Analyst/Coordinator

Loyalty, Relationship

In terms of our experience, our representative is so prompt in their responses and so helpful. If I...

Dec 2022
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(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations, Product

The integration with our EMR is a little messy and a little clunky sometimes, but other than that,...

Dec 2022
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(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

We had to get Google for videos before, and that is no longer required. That makes it a little bit...

Dec 2022
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(0)
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 or  to see details.

Nurse

Relationship

Avidex has been great. They really try hard, even though working with our team can be a challenge....

Nov 2022
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(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty

So far, the system is not quick and easy to use from a staffing perspective. The newer version of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

The only challenge we have had with Avidex is that we were notified at the last minute that we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The one upgrade with Avidex that we did do and that we budgeted for went very well, and our EMR is...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

On our version of the system, the patient must use the pillow speaker and the phone. Our...

Nov 2022
||
(0)
 Thank you  Helpful

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Manager

Product

The system is as easy to use as it could be, especially with the interface we have now.

Nov 2022
||
(0)
 Thank you  Helpful

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Manager

Relationship

As soon as we put in a support ticket with Avidex online, they respond. It usually does not take...

Nov 2022
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When we first went live with the system, Avidex created education. They came on-site and helped...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

The recent upgrade went well, but it took a little while to get communication going with the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Avidex has another interface available that we have not been able to budget for, but we really think...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Avidex did recently hire another clinical outcomes manager that has been sending out more research,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Adding clinical outcomes managers to help us with some return-on-investment opportunities is always...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When I have a problem with the system, I go straight to my Avidex outcomes manager or to the support...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Avidex has meetings with me on a frequent basis, and they make themselves available to other staff...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have a variety of content on TigrPX Patient Engagement & Education System. Our outcomes manager...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I recently attended one of Avidex’s conferences, and they are very innovative in wanting to get the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Patients don’t access TigrPX Patient Engagement & Education System through their pillow speakers....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I project that we are going to continue with TigrPX Patient Engagement & Education System for the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

So far, Avidex has kept their promises. They have kept to what was on the contract, and there has...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Avidex trains me, but they don’t really train the staff. I am not dissatisfied with the training....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The Avidex solution has helped us reduce readmissions. It has also helped with reducing patients’...

Nov 2022
||
(0)
 Thank you  Helpful

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Nurse

Product

Avidex has some really beautiful transitional music for our patients in end-of-life care. The...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Value

Our fall rate has dropped significantly thanks to the product. We haven't had a serious safety event...

Oct 2022
||
(0)
 Thank you  Helpful

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Nurse

Product, Value

Our nurses love that once a patient views a video, that is automatically documented in the EMR....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

If a patient is looking for education, they have to dial the phone and change the channel so they...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

For what we are paying Avidex, we are not getting the full extent of what the product could be...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The executives with Avidex have to find a better system that is more user friendly and efficient for...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

It is hard to set an expectation for our nurses to use the Avidex product when there are five extra...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Avidex sent us a computer-based training. We could show the video training to our nurses who were onboarding....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

When we switched Avidex products, there was great support. We had on-site support during the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The bulk of the responsibility to educate others about the product fell on my staff, and the nurses...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are options for us regarding interoperability with Avidex, but those are slowly coming along....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is only one person who is in contact with us from Avidex. I do not have any problem with that,...

Oct 2022
||
(0)
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Manager

Product

We want to make sure that patients are able to manage their condition when they are at home with the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty

We are very pleased with the product. We know there is more that we can do with it, and we are going...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

The product's ease of use is very dependent on the patient. For people who are used to computers,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

Avidex keeps all their promises and then some. They are a very good vendor. Avidex has been an open...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Value

Avidex is very cost conscious. They always look for more things that they can give us free of...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Operations

Avidex never says no. If they don't have something, they go and find it. They have taught us how to...

Oct 2022
||
(0)
 Thank you  Helpful

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Nurse

Relationship

The vendor has given us great ideas based on what other hospitals have done successfully. They share...

Oct 2022
||
(0)
 Thank you  Helpful

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