TigrPX Patient Engagement & Education System
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
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User Commentary
The product needs interdisciplinary and interdepartmental coordination. Being engaged and proactive...
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This product has the capability to interface with our EMR. We want to do that for efficiency...
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Our experience with TigrPX Patient Engagement & Education System has been good. The system is...
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There are limitations on our end, not TeleHealth Services' end, and we don’t have the money to...
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TeleHealth Services charges for the interfaces and for any type of upgrade, but there haven’t been...
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I find the support from TeleHealth Services' outcome managers to be TeleHealth Services' most...
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Some aspects of TeleHealth Services’ support are better than others. In the past, the support team's...
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TigrPX Patient Engagement & Education System's integration has been fine. We are looking to go to a...
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It is challenging to get nurses who are very busy to use the TigrPX system because programming the...
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The TigrPX system is great for the patients once they are used to it. The system ties the videos...
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Our representative is fantastic. If we need anything, that person is right there. Our representative...
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We can’t upgrade to the newer version of the software because of the cost.
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TeleHealth Services provides us with a project manager to work with us and keep us updated on any...
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A year from now, if we don’t get the EMR integration component in the system, it will be challenging...
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TeleHealth Services did a good job working with us to individualize our unit needs and department...
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We have recently implemented a length-of-stay initiative, and our patients are going home a lot...
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The system is functional. We have had a lot of success with being able to offer content.
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I am unsure whether the system is part of our long-term plans. I don’t think we are utilizing the...
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My recommendation of the solution would be the middle of the road. It needs some updates. We can get...
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If something new is out there, our representative will contact us about it or make suggestions. Our...
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The nurses can easily select the channels they need for their patients. We trained an educator, and...
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The solution is a low-maintenance system for us. We have a contract, and we go through and select...
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Sometimes patients get a little confused and don't understand how to access the system. The system...
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The solution works well, and it has a lot to offer. When we bought the product, I was all for it...
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I like how we can personalize the system. We have developed a couple of our own videos that we have...
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The vendor can improve our access to certain videos without us having to pay for the package. We...
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TigrPX Patient Engagement & Education System has worked very well for us. TeleHealth Services is...
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If there is an old population, it becomes difficult for users to navigate the menu. That isn't...
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TigrPX Patient Engagement & Education System is a great system because we need the education. It is...
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TeleHealth Services is very responsive when there is an issue. When I call for something, it just...
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The system is running, and that is a good thing, and I don't have to worry about it. It would be...
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One of the problems with the system is the people that manufacture the pillow speakers. That is not...
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The ease of use for the patient could be better. The patient engagement is done through telephones,...
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The ease of use for the nurses and clinicians is good. We used to not have the ability to access the...
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We are probably underutilizing the product, but we have made tremendous strides in the last few...
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We have different TV models. The unit over the bed is small, and another one is larger. When people...
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We had a change in personnel that caused a lot of starts and stops. We have not had an upgrade that...
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We could do a lot more with the functionality, but we just don’t have the capital right now. We...
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I don’t see us getting any measurable outcomes from the system. If patients are watching videos, we...
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I would recommend the system, but the purchaser would have to have a lot of infrastructure, support,...
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The last person from TeleHealth Services who worked with us helped us create bundles, and that was a...
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Understanding the functionality of the system is very important, and understanding all the vendors...
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The support is not there. We sometimes wonder whether we are receiving our money's worth because the...
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We usually have someone that helps us build things and keep our platform utilized. That person is...
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There are some opportunities around how our system is utilized, and things get a little confusing....
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We have had a few IT issues with the system. We probably need to purchase some additional channels....
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We could probably be leveraging some of the data in the system that we are not translating enough to...
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For what the system costs on an annual basis and because the system has already been installed,...
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We have remote control TV units. The bedside swing-arm units are literally fitted to the bed, and...
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We haven’t had any additional fees for the system other than when we requested a quote for...
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All of the educational content in the system is exactly how it was promoted to us. We have some...
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We have a TeleHealth Services representative who is our point person, so I have never needed to use...
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TeleHealth Services delivers new technology pretty well. When we had the integration with our EMR,...
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We get our money's worth from the product. It has evidence-based content and is easy to use. The...
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The platform is very well put together for patient education. The product considers patients'...
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We have a good working relationship with our vendor representative. We try to maintain open...
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It would be helpful to tailor the reports a little differently. We would like TeleHealth Services to...
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TeleHealth Services needs to start looking ahead and thinking about different ways to reach...
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I like the vendor's support and the ease of administrator use. If I have a problem, I make one phone...
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TeleHealth Services' software application is intuitive for me to use, and it has a comprehensive...
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If I want an improvement, I need to upgrade. For the version that I am using, I am not sure I can...
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TeleHealth Services will update the video lists and have those available when we request them. We...
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TeleHealth Services avoids nickel-and-diming; we just get our fee for renewal. That is pretty...
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TeleHealth Services has digital whiteboards that we are interested in. That is kind of looking to...
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We have a lot of elderly patients, so they do need some assistance with using the system. We have to...
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We use the system mostly for patient education. People like that when patients get information, it...
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We made it hard for the vendor to keep some of their promises because we were not utilizing every...
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The product seemed to have been installed very well. We didn't have problems with bringing it live...
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I like the shortness of the videos. The nurses wish videos were longer, but I keep pointing out that...
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We haven't really had any support needs, but I know I can call our representative if I need to. Our...
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If we had videos that were more pertinent to us, it would help us get our money’s worth. But I...
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We haven’t upgraded to the newer version of the system because some of our outpatient clinics...
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The only thing I have problems with is that we purchase videos from vendors through TigrPX Patient...
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The solution could use a bit of introductory training for patients. The hardest part of the solution...
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I have worked with the vendor's support a couple of times to customize things and add things for...
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When we received training for the system, the vendor had a representative who went over everything...
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Every patient has a TV in their room, and the solution is on that TV. We can make the solution...
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This system is easy to train on. We are using it as part of our patient education, like for patients...
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The staff does a lot of the setup, but the patients have a hard time navigating the system from...
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We have no issues with the vendor’s implementation services. TeleHealth Services’ support is easy. I...
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