TigrPX Patient Engagement & Education System
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Relationship

We have a phenomenal customer service representative from Avidex. That person is helpful with...

Dec 2022
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Director

Functionality and Upgrades

We like that the Avidex solution is on demand. A patient can use it at any time during their...

Dec 2022
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Director

Relationship

We review video content on a yearly basis, and that is nice because we can tell our representative...

Dec 2022
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Director

Future Outlook

We have just used the analog system, but we are planning on rolling out an upgrade in the future. I...

Dec 2022
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Director

Functionality and Upgrades

Sometimes, I don’t think Avidex understands the complexity of our system. That lack of understanding...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

We use TigerPX Patient Engagement & Education System to deliver patient education to our patients...

Dec 2022
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Analyst/Coordinator

Technology

We have a feature that patients use so they can order food items. That is not very user friendly...

Dec 2022
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Analyst/Coordinator

ROI / Cost

Our outcome is customer satisfaction. We see that especially because of the ability to have...

Dec 2022
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Analyst/Coordinator

Relationship

In terms of our experience, our representative is so prompt in their responses and so helpful. If I...

Dec 2022
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Analyst/Coordinator

Interfacing and Integration

The integration with our EMR is a little messy and a little clunky sometimes, but other than that,...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

We had to get Google for videos before, and that is no longer required. That makes it a little bit...

Dec 2022
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Nurse

Service and Support

Avidex has been great. They really try hard, even though working with our team can be a challenge....

Nov 2022
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Nurse

Functionality and Upgrades

So far, the system is not quick and easy to use from a staffing perspective. The newer version of...

Nov 2022
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Manager

Functionality and Upgrades

The only challenge we have had with Avidex is that we were notified at the last minute that we...

Nov 2022
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Manager

Functionality and Upgrades

The one upgrade with Avidex that we did do and that we budgeted for went very well, and our EMR is...

Nov 2022
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Manager

Technology

On our version of the system, the patient must use the pillow speaker and the phone. Our...

Nov 2022
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Manager

Functionality and Upgrades

The system is as easy to use as it could be, especially with the interface we have now.

Nov 2022
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Manager

Service and Support

As soon as we put in a support ticket with Avidex online, they respond. It usually does not take...

Nov 2022
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Manager

Implementation and Training

When we first went live with the system, Avidex created education. They came on-site and helped...

Nov 2022
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Manager

Functionality and Upgrades

The recent upgrade went well, but it took a little while to get communication going with the...

Nov 2022
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Manager

Functionality and Upgrades

Avidex has another interface available that we have not been able to budget for, but we really think...

Nov 2022
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Manager

Relationship

Avidex did recently hire another clinical outcomes manager that has been sending out more research,...

Nov 2022
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Manager

ROI / Cost

Adding clinical outcomes managers to help us with some return-on-investment opportunities is always...

Nov 2022
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Manager

Service and Support

When I have a problem with the system, I go straight to my Avidex outcomes manager or to the support...

Nov 2022
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Manager

Relationship

Avidex has meetings with me on a frequent basis, and they make themselves available to other staff...

Nov 2022
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Manager

Functionality and Upgrades

We have a variety of content on TigrPX Patient Engagement & Education System. Our outcomes manager...

Nov 2022
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Manager

Relationship

I recently attended one of Avidex’s conferences, and they are very innovative in wanting to get the...

Nov 2022
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Manager

Functionality and Upgrades

Patients don’t access TigrPX Patient Engagement & Education System through their pillow speakers....

Nov 2022
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Manager

Future Outlook

I project that we are going to continue with TigrPX Patient Engagement & Education System for the...

Nov 2022
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Manager

Sales and Contracting

So far, Avidex has kept their promises. They have kept to what was on the contract, and there has...

Nov 2022
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Manager

Implementation and Training

Avidex trains me, but they don’t really train the staff. I am not dissatisfied with the training....

Nov 2022
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Manager

ROI / Cost

The Avidex solution has helped us reduce readmissions. It has also helped with reducing patients’...

Nov 2022
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Nurse

Functionality and Upgrades

Avidex has some really beautiful transitional music for our patients in end-of-life care. The...

Oct 2022
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Nurse

ROI / Cost

Our fall rate has dropped significantly thanks to the product. We haven't had a serious safety event...

Oct 2022
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Nurse

Interfacing and Integration

Our nurses love that once a patient views a video, that is automatically documented in the EMR....

Oct 2022
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Manager

Functionality and Upgrades

If a patient is looking for education, they have to dial the phone and change the channel so they...

Oct 2022
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Manager

ROI / Cost

For what we are paying Avidex, we are not getting the full extent of what the product could be...

Oct 2022
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Manager

Functionality and Upgrades

The executives with Avidex have to find a better system that is more user friendly and efficient for...

Oct 2022
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Manager

ROI / Cost

It is hard to set an expectation for our nurses to use the Avidex product when there are five extra...

Oct 2022
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Manager

Implementation and Training

Avidex sent us a computer-based training. We could show the video training to our nurses who were onboarding....

Oct 2022
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Manager

Relationship

When we switched Avidex products, there was great support. We had on-site support during the...

Oct 2022
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Manager

Implementation and Training

The bulk of the responsibility to educate others about the product fell on my staff, and the nurses...

Oct 2022
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Manager

Interfacing and Integration

There are options for us regarding interoperability with Avidex, but those are slowly coming along....

Oct 2022
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Manager

Other Observations & Comments

There is only one person who is in contact with us from Avidex. I do not have any problem with that,...

Oct 2022
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Manager

Interfacing and Integration

We want to make sure that patients are able to manage their condition when they are at home with the...

Oct 2022
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Nurse

Future Outlook

We are very pleased with the product. We know there is more that we can do with it, and we are going...

Oct 2022
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Nurse

Functionality and Upgrades

The product's ease of use is very dependent on the patient. For people who are used to computers,...

Oct 2022
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Nurse

Relationship

Avidex keeps all their promises and then some. They are a very good vendor. Avidex has been an open...

Oct 2022
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Nurse

ROI / Cost

Avidex is very cost conscious. They always look for more things that they can give us free of...

Oct 2022
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Nurse

Functionality and Upgrades

Avidex never says no. If they don't have something, they go and find it. They have taught us how to...

Oct 2022
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Nurse

Service and Support

The vendor has given us great ideas based on what other hospitals have done successfully. They share...

Oct 2022
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Manager

Functionality and Upgrades

The nurses at our organization aren't happy with Avidex's system. We have really struggled to adopt...

Sep 2022
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Manager

ROI / Cost

Avidex isn't transparent when it comes to getting outcomes for our organization, but we do have an...

Sep 2022
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Manager

Relationship

We have an extremely sincere outcomes manager from Avidex who really wants to help us. However, it...

Sep 2022
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Manager

Service and Support

It can be frustrating when it takes longer than we think it should to get a response from Avidex's...

Sep 2022
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Manager

Interfacing and Integration

We only have half of the interfaces that we should have, and the interfaces we have weren't done...

Sep 2022
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Director

Implementation and Training

I love our account representative from Avidex. There is nothing they won’t do. They are available...

Aug 2022
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Director

Other Observations & Comments

The product is fine, it is just not used. We haven't been able to leverage the technology very well...

Aug 2022
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Director

Lessons Learned

Because of my role within our organization, there is a lot of pressure on me to teach nurses how to...

Aug 2022
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Nurse

Relationship

Avidex is exceptional. We have an incredible representative who has been diligent with their...

Aug 2022
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Nurse

Functionality and Upgrades

Our patients have enjoyed the system. The system allows for education for our patients, but it also...

Aug 2022
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Nurse

ROI / Cost

Avidex avoids charging for every little thing, and that is one of the biggest impressions we have...

Aug 2022
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Nurse

Other Observations & Comments

We use the product to assign videos to each patient that is admitted. There was pertinent...

Aug 2022
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Nurse

ROI / Cost

Working with Avidex has been great. We have grown exponentially, and our engagement and education...

Aug 2022
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Nurse

Functionality and Upgrades

I have a couple of little problems with the product that I am not happy about. One of those is that...

Aug 2022
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Nurse

Interfacing and Integration

One piece that I don't like is the product does not talk to our computer system. I have to do...

Aug 2022
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Nurse

Service and Support

I would tell providers that the patient education videos are great. I only paid for a certain amount...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

Difficulty with the ease of use is seen with elderly patients, patients that aren't remote savvy,...

Aug 2022
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VP/Other Executive

Service and Support

The system has been excellent in terms of flexibility and vendor support. Our experience has been...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

It is very easy for a patient to get into the system and watch something, but the process for nurses...

Jul 2022
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Analyst/Coordinator

Relationship

Avidex is doing well at trying to start their support back up. We have a recurring call and meeting...

Jul 2022
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Manager

Functionality and Upgrades

In our system, there is one box where all of the videos are uploaded into the system. We were having...

Jul 2022
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Manager

Relationship

The initial rollout of the system went really smoothly. Avidex was really involved. The...

Jul 2022
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Manager

Technology

We use the system for patient-specific education for conditions such as diabetes, heart failure, or...

Jul 2022
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Manager

Technology

The system is pretty easy to use from a nursing standpoint, but there are some issues with the...

Jul 2022
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Analyst/Coordinator

ROI / Cost

Whenever we need a replacement piece of equipment, it is sometimes hard for Avidex to find a vendor...

Jul 2022
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Analyst/Coordinator

ROI / Cost

We monitor readmission rates, and the system has helped us get lower readmission rates for patients...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Avidex has presented opportunities to make the system easier. We just haven't implemented those...

Jul 2022
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Analyst/Coordinator

Relationship

The companies that Avidex uses are always professional, and the communication around replacements is...

Jul 2022
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Analyst/Coordinator

Relationship

I cannot say enough good things about our account manager. That individual does a wonderful job....

Jul 2022
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Nurse

ROI / Cost

I wouldn't recommend the system because it is old technology, but it is cheap. Apparently, we have...

Jun 2022
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Director

ROI / Cost

TeleHealth Services is very easy to work with on the change management side. Although we pay an...

Jun 2022
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Director

Service and Support

TeleHealth Services’ team could have more on-site involvement when there is an integration...

Jun 2022
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Director

Functionality and Upgrades

It is easy to assign education through the system. I only get some complaints from clinicians. The...

Jun 2022
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Director

Service and Support

I receive good support. Tickets are usually handled quickly, and I have been happy with the service.

Jun 2022
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Nurse

Lessons Learned

The product needs interdisciplinary and interdepartmental coordination. Being engaged and proactive...

Mar 2022
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Nurse

Interfacing and Integration

This product has the capability to interface with our EMR. We want to do that for efficiency...

Mar 2022
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Manager

Functionality and Upgrades

Our experience with TigrPX Patient Engagement & Education System has been good. The system is...

Mar 2022
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Manager

ROI / Cost

There are limitations on our end, not TeleHealth Services' end, and we don’t have the money to...

Mar 2022
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Manager

ROI / Cost

TeleHealth Services charges for the interfaces and for any type of upgrade, but there haven’t been...

Mar 2022
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Manager

Service and Support

I find the support from TeleHealth Services' outcome managers to be TeleHealth Services' most...

Mar 2022
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Manager

Service and Support

Some aspects of TeleHealth Services’ support are better than others. In the past, the support team's...

Mar 2022
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Manager

Interfacing and Integration

TigrPX Patient Engagement & Education System's integration has been fine. We are looking to go to a...

Mar 2022
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Nurse

Functionality and Upgrades

It is challenging to get nurses who are very busy to use the TigrPX system because programming the...

Feb 2022
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Nurse

Functionality and Upgrades

The TigrPX system is great for the patients once they are used to it. The system ties the videos...

Feb 2022
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Nurse

Relationship

Our representative is fantastic. If we need anything, that person is right there. Our representative...

Feb 2022
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Nurse

ROI / Cost

We can’t upgrade to the newer version of the software because of the cost.

Feb 2022
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Manager

Relationship

TeleHealth Services provides us with a project manager to work with us and keep us updated on any...

Feb 2022
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Manager

Interfacing and Integration

A year from now, if we don’t get the EMR integration component in the system, it will be challenging...

Feb 2022
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