TigrPX Patient Engagement & Education System
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Adam Cherrington
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KLAS Research Director - Adam Cherrington
 
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User Commentary

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VP/Other Executive

Functionality and Upgrades

Difficulty with the ease of use is seen with elderly patients, patients that aren't remote savvy,...

Aug 2022
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VP/Other Executive

Service and Support

The system has been excellent in terms of flexibility and vendor support. Our experience has been...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

It is very easy for a patient to get into the system and watch something, but the process for nurses...

Jul 2022
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Analyst/Coordinator

Relationship

Avidex is doing well at trying to start their support back up. We have a recurring call and meeting...

Jul 2022
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Manager

Functionality and Upgrades

In our system, there is one box where all of the videos are uploaded into the system. We were having...

Jul 2022
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Manager

Relationship

The initial rollout of the system went really smoothly. Avidex was really involved. The...

Jul 2022
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Manager

Technology

We use the system for patient-specific education for conditions such as diabetes, heart failure, or...

Jul 2022
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Manager

Technology

The system is pretty easy to use from a nursing standpoint, but there are some issues with the...

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Whenever we need a replacement piece of equipment, it is sometimes hard for Avidex to find a vendor...

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We monitor readmission rates, and the system has helped us get lower readmission rates for patients...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Avidex has presented opportunities to make the system easier. We just haven't implemented those...

Jul 2022
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Analyst/Coordinator

Relationship

The companies that Avidex uses are always professional, and the communication around replacements is...

Jul 2022
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Analyst/Coordinator

Relationship

I cannot say enough good things about our account manager. That individual does a wonderful job....

Jul 2022
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Nurse

ROI / Cost (care and feeding)

I wouldn't recommend the system because it is old technology, but it is cheap. Apparently, we have...

Jun 2022
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Director

ROI / Cost (care and feeding)

TeleHealth Services is very easy to work with on the change management side. Although we pay an...

Jun 2022
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Director

Service and Support

TeleHealth Services’ team could have more on-site involvement when there is an integration...

Jun 2022
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Director

Functionality and Upgrades

It is easy to assign education through the system. I only get some complaints from clinicians. The...

Jun 2022
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Director

Service and Support

I receive good support. Tickets are usually handled quickly, and I have been happy with the service.

Jun 2022
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Nurse

Lessons Learned

The product needs interdisciplinary and interdepartmental coordination. Being engaged and proactive...

Mar 2022
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Nurse

Interfacing and Integration

This product has the capability to interface with our EMR. We want to do that for efficiency...

Mar 2022
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Manager

Functionality and Upgrades

Our experience with TigrPX Patient Engagement & Education System has been good. The system is...

Mar 2022
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Manager

ROI / Cost (care and feeding)

There are limitations on our end, not TeleHealth Services' end, and we don’t have the money to...

Mar 2022
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Manager

ROI / Cost (care and feeding)

TeleHealth Services charges for the interfaces and for any type of upgrade, but there haven’t been...

Mar 2022
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Manager

Service and Support

I find the support from TeleHealth Services' outcome managers to be TeleHealth Services' most...

Mar 2022
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Manager

Service and Support

Some aspects of TeleHealth Services’ support are better than others. In the past, the support team's...

Mar 2022
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Manager

Interfacing and Integration

TigrPX Patient Engagement & Education System's integration has been fine. We are looking to go to a...

Mar 2022
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Nurse

Functionality and Upgrades

It is challenging to get nurses who are very busy to use the TigrPX system because programming the...

Feb 2022
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Nurse

Functionality and Upgrades

The TigrPX system is great for the patients once they are used to it. The system ties the videos...

Feb 2022
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Nurse

Relationship

Our representative is fantastic. If we need anything, that person is right there. Our representative...

Feb 2022
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Nurse

ROI / Cost (care and feeding)

We can’t upgrade to the newer version of the software because of the cost.

Feb 2022
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Manager

Relationship

TeleHealth Services provides us with a project manager to work with us and keep us updated on any...

Feb 2022
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Manager

Interfacing and Integration

A year from now, if we don’t get the EMR integration component in the system, it will be challenging...

Feb 2022
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Nurse

Relationship

TeleHealth Services did a good job working with us to individualize our unit needs and department...

Dec 2021
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Nurse

Functionality and Upgrades

We have recently implemented a length-of-stay initiative, and our patients are going home a lot...

Dec 2021
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Nurse

Functionality and Upgrades

The system is functional. We have had a lot of success with being able to offer content.

Dec 2021
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Nurse

Functionality and Upgrades

I am unsure whether the system is part of our long-term plans. I don’t think we are utilizing the...

Dec 2021
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Nurse

Lessons Learned

My recommendation of the solution would be the middle of the road. It needs some updates. We can get...

Dec 2021
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Manager

Relationship

If something new is out there, our representative will contact us about it or make suggestions. Our...

Nov 2021
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Manager

Functionality and Upgrades

The nurses can easily select the channels they need for their patients. We trained an educator, and...

Nov 2021
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Manager

Functionality and Upgrades

The solution is a low-maintenance system for us. We have a contract, and we go through and select...

Nov 2021
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Manager

Functionality and Upgrades

Sometimes patients get a little confused and don't understand how to access the system. The system...

Nov 2021
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Director

Functionality and Upgrades

The solution works well, and it has a lot to offer. When we bought the product, I was all for it...

Nov 2021
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Analyst/Coordinator

Relationship

I like how we can personalize the system. We have developed a couple of our own videos that we have...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

The vendor can improve our access to certain videos without us having to pay for the package. We...

Nov 2021
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Director

ROI / Cost (care and feeding)

TigrPX Patient Engagement & Education System has worked very well for us. TeleHealth Services is...

Nov 2021
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Director

Functionality and Upgrades

If there is an old population, it becomes difficult for users to navigate the menu. That isn't...

Nov 2021
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Director

Functionality and Upgrades

TigrPX Patient Engagement & Education System is a great system because we need the education. It is...

Nov 2021
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Director

ROI / Cost (care and feeding)

TeleHealth Services is very responsive when there is an issue. When I call for something, it just...

Nov 2021
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Director

Functionality and Upgrades

The system is running, and that is a good thing, and I don't have to worry about it. It would be...

Nov 2021
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Director

Functionality and Upgrades

One of the problems with the system is the people that manufacture the pillow speakers. That is not...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

The ease of use for the patient could be better. The patient engagement is done through telephones,...

Oct 2021
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Analyst/Coordinator

Functionality and Upgrades

The ease of use for the nurses and clinicians is good. We used to not have the ability to access the...

Oct 2021
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Analyst/Coordinator

Technology

We are probably underutilizing the product, but we have made tremendous strides in the last few...

Oct 2021
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VP/Other Executive

Functionality and Upgrades

We have different TV models. The unit over the bed is small, and another one is larger. When people...

Oct 2021
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VP/Other Executive

Relationship

We had a change in personnel that caused a lot of starts and stops. We have not had an upgrade that...

Oct 2021
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VP/Other Executive

Functionality and Upgrades

We could do a lot more with the functionality, but we just don’t have the capital right now. We...

Oct 2021
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VP/Other Executive

ROI / Cost (care and feeding)

I don’t see us getting any measurable outcomes from the system. If patients are watching videos, we...

Oct 2021
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VP/Other Executive

Lessons Learned

I would recommend the system, but the purchaser would have to have a lot of infrastructure, support,...

Oct 2021
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Director

Relationship

The last person from TeleHealth Services who worked with us helped us create bundles, and that was a...

Oct 2021
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Director

Lessons Learned

Understanding the functionality of the system is very important, and understanding all the vendors...

Oct 2021
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Director

Service and Support

The support is not there. We sometimes wonder whether we are receiving our money's worth because the...

Oct 2021
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Director

Relationship

We usually have someone that helps us build things and keep our platform utilized. That person is...

Oct 2021
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Director

ROI / Cost (care and feeding)

There are some opportunities around how our system is utilized, and things get a little confusing....

Oct 2021
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Director

Technology

We have had a few IT issues with the system. We probably need to purchase some additional channels....

Oct 2021
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