Commentary Summary
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User Commentary
Functionality and Upgrades
We recently upgraded all our servers, and B. Braun made sure things went well. The upgrade has been...
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Other Observations & Comments
The customer support people from B. Braun usually fix our problems, but they are very slow. B. Braun...
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Interfacing and Integration
The biggest issue we have with B. Braun is that we currently have to use one piece of software to...
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Implementation and Training
The process of stringing the tubing in the Infusomat Space pump is pretty challenging for new...
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Functionality and Upgrades
Overall, B. Braun has done a good job; their software is very robust.
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Technology
We have had some issues with corralling some of the alarms in the Infusomat Space pumps. The alarm...
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Functionality and Upgrades
With the Infusomat Space pumps, there is no way to set a care area location, and that is probably...
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Technology
We have found that once we pass the learning curve, Infusomat Space pumps are easier to use...
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Functionality and Upgrades
B. Braun pumps are similar in terms of setup, and that is nice. The menus and the way the systems...
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Other Observations & Comments
There were always things that didn't run smoothly with B. Braun. We needed to hash things out, and...
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Functionality and Upgrades
If I don't know where drugs are in the system, finding them can be cumbersome. Making the faces on...
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Other Observations & Comments
The product alerts us more than we were anticipating even after we have changed the settings a bit....
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Functionality and Upgrades
It is very difficult to get to the pump’s screens. There are a lot of clicks.
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Functionality and Upgrades
The Infusomat Space pumps are light-years ahead of the pumps we had before. Our previous pumps had a...
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Technology
The Infusomat Space pump is what the vendor said it would be; we just thought it would be something...
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Implementation and Training
B. Braun communicated pretty well during our implementation, and we had numerous meetings. It is...
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Technology
I don’t like how we have to scroll through the drug names in the Infusomat Space system. That is...
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Interfacing and Integration
Our IT pharmacist did most of the library build, and it was a very cumbersome tool. We didn’t know...
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Technology
The Infusomat Space pumps break very easily. B. Braun tells customers the pumps are durable, but our...
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Technology
I would probably not buy the Infusomat Space pumps again. Now that we have had them and we know what...
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Other Observations & Comments
Our EMR vendor doesn’t work with the Infusomat Space pumps. If the pumps could be integrated with...
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Other Observations & Comments
Our previous support person from B. Braun was fantastic, but our new one is not very good. The...
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Relationship
I haven't communicated with B. Braun at all. No salespeople have checked in, and I haven't known my...
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Functionality and Upgrades
We have been happy with the Infusomat Space. The drug library has worked really well. We have been...
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Service and Support
The vendor has excellent customer service, and that is a big plus. The support team is very...
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Technology
A year from now, I am hoping our satisfaction will increase. I would like B. Braun to figure out why...
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Functionality and Upgrades
The B. Braun pumps have been very well received by our nurses. We have programmed the pumps with our...
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Functionality and Upgrades
Editing the library for the pumps is a little cumbersome, so there may be an opportunity for the...
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Interfacing and Integration
I have been working on integrating the B. Braun pumps into our medical records, and I have had...
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Functionality and Upgrades
Our nurses aren’t too happy with the Infusomat Space pumps until they get to the integration. But...
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Other Observations & Comments
B. Braun is working really hard on the Infusomat Space pumps. The group we are working with is...
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Implementation and Training
The implementation with B. Braun was amazing. The vendor flew people in, congregated all of their...
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Implementation and Training
During training, our staff would call B. Braun after hours when the on-site training assistance team...
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Implementation and Training
B. Braun considered all of the possible problems when they were training us, and they even...
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ROI / Cost
Another part of the system handles drug library compliance. Because the pumps are wireless, they...
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Relationship
Everyone currently on B. Braun's team is amazing, from the education partners to the salespeople to...
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Implementation and Training
The implementation went very smoothly at all of our sites. Of course, there were always going to be...
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Technology
Our staff's feedback has been great; they have loved B. Braun's pumps, and they have loved that the...
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Relationship
In the old design of the product, there was a compartment that captured bubbles. From my perspective...
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Technology
We have a high acuity in our ICUs. Our patients are extremely sick; it is not uncommon for one...
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Service and Support
B. Braun's support has been really great. The people that we have worked with have been really wonderful....
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Implementation and Training
B. Braun had really good training for the nurses. There was a ton of training. The vendor's...
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Technology
The Infusomat Space pumps work well. The vendor did put nonalphanumeric pads on the pumps. They...
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Interfacing and Integration
There is no integration with B. Braun. That is pretty disappointing, but I don’t know whether that...
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Functionality and Upgrades
B. Braun’s solution could be improved. The screen on the pumps is somewhat limiting because it has...
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Relationship
B. Braun has delivered documents to our leadership for consideration, and the vendor has touched...
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Other Observations & Comments
All we need is for the Infusomat Space to infuse, and it does that just fine. But the pump is pretty...
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Functionality and Upgrades
B. Braun's product is the least problematic pump out there. The product is very time tested. We...
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Relationship
I have a lot of involvement with B. Braun's folks. My representative checks in.
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Other Observations & Comments
The pumps are small enough that they work pretty well for transport. The product has a very thorough...
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Implementation and Training
B. Braun has a lot of good resources for initial training. I recently received an email about a...
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Functionality and Upgrades
A lot of safety features from B. Braun's product have prevented medication events. The product makes...
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Functionality and Upgrades
The Infusomat Space is a very good pump; it is like a small computer. The product is very durable,...
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Functionality and Upgrades
All of the pumps are wireless, and we can download drug libraries automatically. The product is very...
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ROI / Cost
We got a very fair price from B. Braun. They gave us a good option.
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Service and Support
B. Braun supports us very well, especially when we have work issues. We like the vendor's service...
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Technology
In the beginning, we had problems with some of the product's parts; there was a recall of some of...
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Relationship
B. Braun was a very integral part of our interoperability project. We had frequent meetings with the...
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Functionality and Upgrades
If a person were able to navigate through the Infusomat Space pumps, then that person would have no...
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Functionality and Upgrades
The Infusomat Space is a simple, good product. Our users are happy with the solutions and the...
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Functionality and Upgrades
In the last few months, we haven't had any negative feedback on the pumps. We are still relatively...
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Functionality and Upgrades
The Infusomat Space is good, but there are certain fluid-invasion issues. Those are things we would...
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ROI / Cost
B. Braun nickel-and-dimes us, especially with repairs.
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ROI / Cost
I would tell a peer that the Infusomat Space pumps are great for the money that we spend. The value...
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Interfacing and Integration
One outcome of pump-EMR interoperability is that we now have pump programming going from the EMR to...
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Functionality and Upgrades
We haven't seen any specific downsides to the pumps; they have done everything that we thought they...
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Implementation and Training
The biomed training has been really good. B. Braun has come on-site for training. The documentation...
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Relationship
What makes B. Braun stand out could come down to the people who have been assigned to us. The people...
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Interfacing and Integration
I hope that we eventually get the integration that we need with B. Braun and their pumps. We don't...
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Technology
The clinicians don't like the Infusomat Space pumps. We have had a myriad of problems, and I don't...
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Service and Support
B. Braun is a smaller vendor, so we deal with only a handful of people, but sometimes when we have...
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Functionality and Upgrades
I don't think the Infusomat Space pumps are user friendly because familiarizing ourselves with all...
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Functionality and Upgrades
The product's updates and things always run very smoothly. B. Braun updates our drug library on the...
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Technology
The Infusomat Space is tedious. There are four buttons on the pump, so there is a lot of scrolling...
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Functionality and Upgrades
I am happy with the Infusomat Space pump. The pumps have never failed. There is a lot to be said on...
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ROI / Cost
If we need something, B. Braun will charge us for it. But the vendor doesn't charge for every little...
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Relationship
B. Braun's customers support and training are very good. The vendor is somewhat proactive, and I...
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Functionality and Upgrades
The pump does what it is supposed to do, but the nurses are not very happy with the Infusomat Space...
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Service and Support
I can get ahold of anybody at B. Braun, and if someone can't fix something, then they will triage...
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Implementation and Training
It would be nice to have some more in-person training from B. Braun.
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Functionality and Upgrades
The Infusomat Space has the majority of things that we need. It is small and compact, and that is...
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ROI / Cost
The Infusomat Space is a good, middle-of-the-road product that can meet most of our needs. B. Braun...
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Functionality and Upgrades
Because of the problems that the pumps have with Wi-Fi, the nursing staff gets a little...
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Implementation and Training
The training should have been done years ago, and the vendor should have been the one to spearhead...
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Implementation and Training
The initial phase of the implementation went really well, but there has been no follow-up. I would...
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Interfacing and Integration
The pumps are capable of bidirectional integration, but we are not using it. During the integration...
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Service and Support
Our satisfaction is going downhill. The vendor is failing in their product support. I have a number...
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ROI / Cost
The pumps do what the brochures say the pumps are supposed to do, but we are not happy with them....
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Technology
We are experiencing very large lag times in getting parts. Right now, I have several pumps sitting...
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Service and Support
The support from the B. Braun team is excellent. The pumps had some problems during the initial...
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Functionality and Upgrades
I don't like that we can't see all the information we need. The information is there; it just isn't...
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