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User Commentary

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Manager

I highly recommend the Caregility Platform to anyone, based on Caregility’s follow-through and...

Oct 2021
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Manager

Everything is working well, as promised. But one pain point would be that Caregility needs to follow...

Oct 2021
||
(0)
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Manager

Caregility has a module in their cloud platform called iObserver, and that allows technicians to...

Oct 2021
||
(0)
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Manager

The product is very easy to use. It is very self-explanatory when we are in the application...

Oct 2021
||
(0)
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Manager

Caregility has allowed us to have a single platform for all of our telehealth modalities. If there...

Oct 2021
||
(0)
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Manager

The system definitely allows for a second set of eyes. It augments the skills of the providers. We...

Oct 2021
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(0)
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Manager

We generally don’t stay on the very latest version because if we lived by the sword, we would die by...

Oct 2021
||
(0)
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Manager

We don’t get charged for every little thing. We have a maintenance contract, and everything operates...

Oct 2021
||
(0)
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Manager

Usually, if we need support, we have a Teams call or in-person support. We had a couple of incidents...

Oct 2021
||
(0)
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Manager

Caregility Platform has given us a lot more flexibility compared to what we had with our previous...

Oct 2021
||
(0)
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Manager

With our overall admin portal, the existing version was built a while back and needs some tweaking....

Oct 2021
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(0)
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Manager

There is definitely some room for improvement with some of the installations in terms of the...

Oct 2021
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(0)
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Manager

Functionality, accessibility, costs, and reliability were all factors of why we chose Caregility...

Oct 2021
||
(0)
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Manager

From an accessibility standpoint, we needed linking to allow our providers to be remote and less...

Oct 2021
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(0)
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Manager

The vendor keeps all promises and humors my crazy requests.

Oct 2021
||
(0)
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Director

We are enthusiastic about Caregility. They provided a quick install, including contract negotiation...

Oct 2021
||
(0)
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Director

There is some bandwidth throttling that Cargility is releasing, and we have been waiting a while for...

Oct 2021
||
(0)
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Director

With Caregility, we have been able to go from accommodating a small percentage of our entire health...

Oct 2021
||
(0)
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Director

Caregility has delayed an upgrade for a bit. They are still having some bugs, so we are just waiting...

Oct 2021
||
(0)
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Director

Caregility grew so fast, so they are trying to now put processes and procedures in place for phone...

Oct 2021
||
(0)
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Director

We have asked the vendor for the ability to do a preflight check on the end-user side to make sure...

Oct 2021
||
(0)
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Director

Caregility's pricing is not that bad. During the COVID-19 pandemic, the system has kept people...

Oct 2021
||
(0)
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Director

As our EMR vendor continues developing their video-enabled platform, we will probably move away from...

Oct 2021
||
(0)
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Director

I would like to see some improvements to Caregility's system. I want a better virtual waiting room....

Oct 2021
||
(0)
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Director

The vendor has elicited feedback from us. They have to balance all of their customers' needs. They...

Oct 2021
||
(0)
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Director

The vendor still has opportunities on their analytics platform. They are continually making...

Oct 2021
||
(0)
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Director

The vendor has a dashboard portal that shows our enterprise setup for cameras and carts across the...

Oct 2021
||
(0)
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Director

Caregility seems to be a flat organization. We have had good experiences with all levels of their...

Oct 2021
||
(0)
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Director

The system's user interface and ease of use are very good. That is super important for telehealth...

Oct 2021
||
(0)
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Director

Our experience with the solution has been very good. We are satisfied with our interactions with the...

Oct 2021
||
(0)
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Director

The vendor's implementation services are solid and comprehensive. Caregility has thought them out...

Oct 2021
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(0)
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Director

The system is sometimes a little bit confusing for the patients. The vendor could do a better job of...

Sep 2021
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(0)
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Director

Physicians' number one complaint is that there is no education material for the patients. There have...

Sep 2021
||
(0)
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Director

Caregility is very good at communicating during implementations. They have very constant communication....

Sep 2021
||
(0)
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Director

Initially, we had the option of sending out a text or an email link. Caregility added that option on...

Sep 2021
||
(0)
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Director

We are sort of waiting to see what happens with our EMR vendor and their video database to decide...

Sep 2021
||
(0)
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Director

Currently, Caregility's platform is our enterprise solution for video visits. The system is doing a...

Sep 2021
||
(0)
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Director

The challenge with Caregility's system is that it is not scalable for us. We would like to have an...

Sep 2021
||
(0)
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Director

The vendor hasn't done any work with anything that could augment a video visit with a provider. That...

Sep 2021
||
(0)
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Chief Innovation Officer

We needed to do patient visitations with their loved ones during the COVID-19 pandemic. So we got a...

Sep 2021
||
(0)
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Chief Innovation Officer

Caregility's solution served its purpose. Caregility is a small company. Their support was just okay....

Sep 2021
||
(0)
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Chief Innovation Officer

Caregility's solution doesn't have the functionality for multiple calls. An individual can't call...

Sep 2021
||
(0)
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Manager

With Caregility, we have proactive monitoring on our devices, and that is a big win for us. We are...

Sep 2021
||
(0)
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Manager

Caregility has worked well, but they are going through some growing pains. They are still building...

Sep 2021
||
(0)
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Manager

Caregility would be a better value if they could adjust the cost of their devices and licenses. They...

Sep 2021
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(0)
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Manager

Caregility is a very good partner. They are closely integrated with us, so if we have any questions,...

Sep 2021
||
(0)
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Manager

Caregility is working on connectivity. We have had patients that have had issues with allowing...

Sep 2021
||
(0)
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Manager

Caregility is working on some things. They have made improvements to the system. We would like them...

Aug 2021
||
(0)
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Manager

When Caregility's cameras disconnect from the network, the system creates a log file. It would be...

Aug 2021
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(0)
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Manager

We forecast that we will have this solution for the long term because it is integrated into another...

Aug 2021
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(0)
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Manager

I would like to see the solution's functionality on the front end be improved. We can pay for better...

Aug 2021
||
(0)
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Manager

The solution integrates with our remote patient monitoring application. There is a link in that...

Aug 2021
||
(0)
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Manager

We are having some troubleshooting issues with the system. The vendor is redesigning their portal...

Aug 2021
||
(0)
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Manager

The product doesn't eliminate any visits. It allows providers to have better communication with...

Jul 2021
||
(0)
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Manager

Everything that I have heard about the products from our patients has been positive. I haven't had...

Jul 2021
||
(0)
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Manager

Since we started with the solution, hospital-to-hospital consultations have been easy. This system...

Jul 2021
||
(0)
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Manager

Caregility keeps their promises, but sometimes that takes a little longer than I would like it to....

Jul 2021
||
(0)
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 or  to see details.

Manager

We want to have more functionality with the vendor's reporting. We need more data, and the data that...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Whenever there is a problem with Caregility, the executives are really proactive. They call me on...

Jul 2021
||
(0)
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Director

Costs are never lowered. They are just not. We have to pay support fees and maintenance, and there...

Jul 2021
||
(0)
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Director

During the pandemic, many patients we took care of were COVID-19 patients, so we had extra tasks to...

Jul 2021
||
(0)
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 or  to see details.

Director

The subscription model that Caregility has for concurrent users in the system could be improved. It...

Jul 2021
||
(0)
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Director

Caregility used a train-the-trainer model and was only willing to do a limited number of sessions....

Jul 2021
||
(0)
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 or  to see details.

Director

During the pandemic, in a short period of time, Caregility developed a cart that was new and more...

Jul 2021
||
(0)
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Director

Caregility has an online tool dashboard. We can go in and look at all of our systems, how they are...

Jul 2021
||
(0)
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Director

Even during normal times, the Caregility program helps reduce mortality rates. It helps reduce the...

Jul 2021
||
(0)
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Manager

Caregility's support has improved. They are still slow to respond sometimes though, and there are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have talked to some of Caregility's leadership people, but their hands are tied. They say that...

Jul 2021
||
(0)
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Manager

We will be more satisfied with Caregility when they deliver on what they say that they are going to...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

We have tablets in our patients' rooms, and Caregility has an option for us to put a button in those...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Taking into account what we have now from Caregility, I can see us easily doubling it over the next...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For the most part, the young physicians love Caregility's technology and would say that it is good....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Caregility really tries to keep promises. I am always on them about things, and they do listen to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would like to see Caregility's pricing model be simpler, but every vendor that I deal with does it...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some of the vendor's equipment, such as their tables, are an older model, and I would like them to...

Jul 2021
||
(0)
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Manager

If a user needs someone else to come into a call on the solution, then they can click a button and...

Jul 2021
||
(0)
 Thank you  Helpful

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Director

Caregility is very transparent with their pricing. I haven't really experienced any conflicts. The...

Jun 2021
||
(0)
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Director

I regret that I don't have an opportunity to explore all of the software's abilities because...

Jun 2021
||
(0)
 Thank you  Helpful

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Director

Caregility's program is very good. It is well developed to support specialty telehealth programs...

Jun 2021
||
(0)
 Thank you  Helpful

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Director

In terms of our relationship with Caregility, they have been great to work with. We haven't really...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are always looking for solutions that are reliable and cost effective. Until we come across a...

Jun 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

We integrate Caregility's system into our other platforms, including our EMR. We are starting to use...

May 2021
||
(0)
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VP/Other Executive

We would like Caregility to have tighter adherence to road-map deliverable days. That isn't...

May 2021
||
(0)
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 or  to see details.

VP/Other Executive

It would be great if Caregility could have a monthly training session or monthly webinar of changes...

May 2021
||
(0)
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VP/Other Executive

Caregility's product uses video integration within Epic's software. Caregility is facilitating the...

May 2021
||
(0)
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VP/Other Executive

Caregility has been very open to enhancing and letting us participate in things that we think are...

May 2021
||
(0)
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VP/Other Executive

We have a really good relationship with Caregility. We have recurring meetings with them. Caregility...

May 2021
||
(0)
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VP/Other Executive

We would like to see a road map for new products from Caregility that use machine learning or AI....

May 2021
||
(0)
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VP/Other Executive

One point for me is just making sure the company puts in a support structure as they get more...

May 2021
||
(0)
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Manager

Some vendors nickel-and-dime, but Caregility isn't like that. They are pretty fair.

Apr 2021
||
(0)
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Manager

Caregility has pretty innovative technology. They have systems that allow us to provide remote...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

Caregility has some promising things that they are looking into for the future, such as rolling out...

Apr 2021
||
(0)
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Manager

Things may take some time to get implemented, but the vendor is very proactive in adding the...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

The vendor's training documentation doesn't get updated as fast as some of their enhancements and...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

Caregility goes above and beyond. This product has periodic downtime. That is infrequent for...

Apr 2021
||
(0)
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Director

I would be surprised if my satisfaction changed a year from now. I would be very disappointed if it...

Apr 2021
||
(0)
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Director

Nothing is 100% perfect, and every solution has room to grow. But I have been impressed with the...

Apr 2021
||
(0)
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Manager

Whatever we have asked for, the vendor has been able to deliver. That has been really amazing. We...

Apr 2021
||
(0)
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Manager

The vendor's implementation was really phenomenal. We had a very rapid implementation that we were...

Apr 2021
||
(0)
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Manager

Our goal was to select vendors that could support us for the long term. Now, whether or not our...

Apr 2021
||
(0)
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Manager

Caregility's upgrade process has somewhat bumpy. Some of the communication hasn't been really solid,...

Apr 2021
||
(0)
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Manager

We have one more major checkbox to check off with Caregility, and that has been delayed for several...

Apr 2021
||
(0)
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Manager

Caregility Platform offers the ability for the provider to enter a portal, and that portal is very...

Apr 2021
||
(0)
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Manager

The vendor has really backed us up throughout the entire process, and they have only gotten better...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Caregility Platform doesn't really have a meaningful waiting room for group visits. That is a slight...

Apr 2021
||
(0)
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Manager

Caregility is very accessible. They have a really good support contract with different levels of...

Mar 2021
||
(0)
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 or  to see details.

Manager

With one of the other vendors we looked at, there were portal fees and lots of different fees....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Providers go through a Caregility portal to do training, and I haven’t done that training, but the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Caregility's software is embedded within our EMR’s virtual care platform, and there is a video link...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest problem we have with Caregility is on the patient side with things like bandwidth, and...

Mar 2021
||
(0)
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CCO

Working with Caregility may not be ongoing simply because Caregility may have the ability to do what...

Mar 2021
||
(0)
 Thank you  Helpful

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CCO

We have Caregility as the provider of video visits, both through integration in our EMR and without...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a lot of road map functionality that we are working with the vendor on. That will keep us...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everything is always about cost. We have to make sure the cost is down. The vendor has been very...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Caregility is very forthcoming. From an acute side, there is no scheduling on the ambulatory side....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Caregility has been really great and supportive throughout the COVID-19 pandemic. I would give...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s implementation services quality has been absolutely great. I have no issues with it....

Oct 2020
||
(0)
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 or  to see details.

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