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Platform Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Interfacing and Integration
There is a lot of road map functionality that we are working with the vendor on. That will keep us...
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Manager
Relationship
Everything is always about cost. We have to make sure the cost is down. The vendor has been very...
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Manager
Relationship
Caregility is very forthcoming. From an acute side, there is no scheduling on the ambulatory side....
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Manager
Service and Support
Caregility has been really great and supportive throughout the COVID-19 pandemic. I would give...
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Manager
Implementation and Training
The vendor’s implementation services quality has been absolutely great. I have no issues with it....
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VP/Other Executive
Interfacing and Integration
Caregility promises interoperability between them and other systems they have offered, including...
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VP/Other Executive
Implementation and Training
When it comes to implementation services from Caregility, they get the highest score for input if I...
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VP/Other Executive
Functionality and Upgrades
Anytime we have an issue, the ongoing support people are really quick to respond. So the support...
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VP/Other Executive
Functionality and Upgrades
I think the vendor is in the market regarding new technology because they were supporting other...
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VP/Other Executive
Functionality and Upgrades
Caregility’s product is pretty high quality and works really well. It works as promoted. We are...
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Manager
Implementation and Training
Caregility provided us with a tip sheet, so that is what we have used. We do our own training...
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Manager
Functionality and Upgrades
We are actually having a lot of difficulty getting data from Caregility to find out how productive...
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Manager
Relationship
So far, we have done a lot, and the product has been very good. We have had a great experience. I am...
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Manager
Lessons Learned
Caregility is still working on meeting the increased demand. My understanding is that we are...
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Manager
Service and Support
Caregility has been very helpful. Once we approached them to start working on our integration, they...
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Manager
Implementation and Training
Caregility gave us some good education and videos, but our team took over. However, the vendor was...
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Manager
Functionality and Upgrades
We have had very positive feedback since we went to video visits. Patients really like how seamless...
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Manager
Future Outlook
I would buy UHE Platform again. I have no decision-making influence, but I believe my organization...
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Manager
Relationship
I don’t know that Caregility keeps all of their promises, but they have done well with us; the...
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Manager
Service and Support
Caregility expanded their servers for COVID-19 to account for more traffic that was going to happen....
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Manager
Future Outlook
Since everything has started moving to telehealth, Caregility has been doing pretty well. Their...
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CMIO
Technology
The challenge we have had with Caregility's solution has been around bandwidth. We have some rural...
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CMIO
Future Outlook
Despite some of our challenges with connectivity, I think Caregility will get those issues resolved,...
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Manager
Technology
We were looking at deploying some of the Caregility functionality, but it is fairly new, and it...
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Manager
Relationship
Caregility keeps their promises. They have especially done so during COVID-19 because we have asked...
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Manager
Future Outlook
I do not think our satisfaction will change; it hasn’t changed in the last couple of years. My...
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Director
Interfacing and Integration
Caregility has no medical group for backup support, and their software can’t integrate with...
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Director
Functionality and Upgrades
During the COVID-19 crisis, the need for virtual visits has been urgent, so we have expanded our use...
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Director
Technology
We are layering some of our EMR vendor’s workflows on top of Caregility's solution. For our eICU, we...
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Analyst/Coordinator
Service and Support
I deal with a lot of the vendor's high-end engineers regularly, and I have even met with their upper...
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Analyst/Coordinator
Relationship
We partnered with Caregility back when they were Yorktel. There was one solution that we tried hard...
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Analyst/Coordinator
Implementation and Training
Caregility’s staff members come on-site for all their implementations. They send one or two techs...
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Analyst/Coordinator
Functionality and Upgrades
In our setup, patients don’t touch the technology, but because of technology in the room, patients...
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Analyst/Coordinator
Functionality and Upgrades
One really positive thing about Caregility is when we first started with them, they provided audio...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Caregility is very competitive with their pricing. All the vendors are pretty much the same when it...
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Analyst/Coordinator
Functionality and Upgrades
UHE Platform works just like the vendor says. I don’t find many surprises. The vendor is definitely...
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Analyst/Coordinator
Service and Support
Caregility has 24/7 support, and they monitor our equipment 24 hours a day on a one-minute basis,...
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Director
Service and Support
Caregility supported us excellently though COVID-19. I would absolutely use them again, and they...
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Director
ROI / Cost (care and feeding)
Caregility is really good about delivering new technology. We have a subscription and a single line...
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Director
Other Observations & Comments
Caregility has some things they could tighten up, including the ability to do some marketing and...
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Director
Future Outlook
I don't see a reason why UHE Platform wouldn't be part of our long-term plans unless something...
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Director
Functionality and Upgrades
In terms of the workflow and what providers and patients see, UHE Platform is just buried inside of...
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Director
Other Observations & Comments
Caregility is new, so I have no idea who their executives are. I think that Caregility is a...
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Director
Implementation and Training
We shifted gears really quickly, brushed off the research we had done, made some quick contacts, and...
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Director
Service and Support
Caregility has been great at supporting us through the COVID-19 crisis. We ordered a lot of the...
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Director
Functionality and Upgrades
I would buy the product again. It is our solution for any new units that we go live with, and we are...
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Director
Implementation and Training
The vendor’s implementation services are great. The vendor sends the help they say they are going to...
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Manager
Future Outlook
I hope the system will be part of our long-term plans. We have a lot of different platforms, but my...
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Manager
Functionality and Upgrades
I would buy the system again. We have had a positive experience. The one challenge is that...
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Manager
Service and Support
Caregility has been keeping their promises. We have definitely been working with them closely on a...
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Manager
Service and Support
Luckily, Caregility has not been charging us for every little thing. We do tell them they are too...
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Manager
Implementation and Training
The installation process was just a bit quirky. The first couple of installations were not very...
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Manager
Implementation and Training
Caregility has done very well with their training. They have readily available training videos on...
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Manager
Interfacing and Integration
We haven't done many integrations yet. The only integration we have done was very simple and easy....
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Manager
Functionality and Upgrades
The system definitely works as promoted. We haven't really had any issues with it. It has been...
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Manager
Service and Support
The virtual patient observation module is very slick. Caregility has worked hard to refine it for a...
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Manager
Relationship
We have been getting very good support. We have a very responsive support team. We work well with...
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Manager
Service and Support
I would give Caregility a high rating for being proactive. They have been really on top of things....
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Manager
Relationship
We have had some great conversations with some of the executives. They are definitely all involved...
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Manager
Other Observations & Comments
When we get the system more integrated with an EMR or another platform, there will probably be more...
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Manager
Service and Support
I would highly recommend Caregility to others. We work well with them. They seem to have a good...
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Manager
Service and Support
The system has been good. The way we can program devices is really simple. People can scan QR codes...
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Manager
Other Observations & Comments
If the decision of choosing a system were up to me, I would have to reevaluate what else is out...
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Manager
ROI / Cost (care and feeding)
The vendor is proud of their pricing, but we had many great calls and conversations to negotiate and...
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Manager
Implementation and Training
I give the vendor a high rating for their implementation services. They do a good job. I wasn't a...
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Manager
Functionality and Upgrades
The product works as promoted, and the vendor has done very well with supporting our integration...
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Manager
Functionality and Upgrades
UHE Platform is a really good product. We asked the vendor to create something that didn't exist,...
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Manager
Relationship
I give the vendor a high rating for executive involvement. I have a person that I work with. The...
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Manager
ROI / Cost (care and feeding)
The vendor’s pricing is really expensive for the components utilized within the equipment. We didn't...
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Manager
Other Observations & Comments
Overall, we are satisfied with the system. The only thing I am disappointed in is the component that...
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Manager
Future Outlook
I hope our overall satisfaction is as high a year from now as it is today. We do intend to bring in...
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Manager
Relationship
UHE Platform is basically a videoconferencing platform, and the thing that has really stood out for...
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Manager
Functionality and Upgrades
The way that we are using the tool is not the only component that drives the results. The way we use...
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Director
Other Observations & Comments
I am not sure whether UHE Platform is part of our long-term plans. I don’t think there is a...
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Director
Functionality and Upgrades
The vendor keeps their promises. The camera has been working pretty well for us, and the product is...
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Director
Other Observations & Comments
Most of the problems we are discovering in the system are not coming from the vendor. By surveilling...
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VP/Other Executive
Sales and Contracting
Some of the dates on the vendor's road mapping may have been a bit aggressive, but overall, the...
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VP/Other Executive
Functionality and Upgrades
We do our own implementation services, but we take the vendor’s upgrades, and we have had no issues...
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VP/Other Executive
Functionality and Upgrades
Some of the things we are still looking for are nuances, feature enhancements, and things like that....
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VP/Other Executive
Relationship
We have such a great relationship with the vendor. We have regular calls with them. They respond to...
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Manager
Service and Support
Caregility has been on calls with us and has brought in different systems in response to COVID-19....
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Manager
Other Observations & Comments
The Caregility solution isn't cheap, but nothing in healthcare is. Everything is wrapped up in the...
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Manager
Implementation and Training
I would like to see more training. Caregility has a YouTube video that we can watch, and they do...
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Manager
Functionality and Upgrades
We have had some audio issues with the equipment at the bedside that we haven't really been able to...
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Manager
Technology
Caregility is coming out with the tablets and a mobile app for iPhones and Androids.
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Manager
Service and Support
Caregility's support has been phenomenal. We have a pretty good relationship with a couple of...
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Manager
Functionality and Upgrades
I would tell others that the product is very good, reliable, and easy to use. It is easy to train...
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Manager
Other Observations & Comments
We are having a significant uptick in usage with the COVID-19 response. Primarily, the equipment is...
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Analyst/Coordinator
Service and Support
The vendor has developed a user group so that they can keep up with the things that the customers...
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Analyst/Coordinator
Future Outlook
I think the vendor is part of our long-term plans. Their product was a big investment, and our...
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Analyst/Coordinator
Service and Support
The vendor's customer support is really great. The support is really high quality compared to the...
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