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Platform Comments
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Commentary Summary
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User Commentary
Manager
The product doesn't eliminate any visits. It allows providers to have better communication with...
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Manager
Everything that I have heard about the products from our patients has been positive. I haven't had...
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Manager
Since we started with the solution, hospital-to-hospital consultations have been easy. This system...
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Manager
Caregility keeps their promises, but sometimes that takes a little longer than I would like it to....
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Manager
We want to have more functionality with the vendor's reporting. We need more data, and the data that...
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Analyst/Coordinator
Whenever there is a problem with Caregility, the executives are really proactive. They call me on...
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Director
Costs are never lowered. They are just not. We have to pay support fees and maintenance, and there...
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Director
During the pandemic, many patients we took care of were COVID-19 patients, so we had extra tasks to...
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Director
The subscription model that Caregility has for concurrent users in the system could be improved. It...
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Director
Caregility used a train-the-trainer model and was only willing to do a limited number of sessions....
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Director
During the pandemic, in a short period of time, Caregility developed a cart that was new and more...
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Director
Caregility has an online tool dashboard. We can go in and look at all of our systems, how they are...
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Director
Even during normal times, the Caregility program helps reduce mortality rates. It helps reduce the...
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Manager
Caregility's support has improved. They are still slow to respond sometimes though, and there are...
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Manager
We have talked to some of Caregility's leadership people, but their hands are tied. They say that...
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Manager
We will be more satisfied with Caregility when they deliver on what they say that they are going to...
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Manager
We have tablets in our patients' rooms, and Caregility has an option for us to put a button in those...
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Analyst/Coordinator
Taking into account what we have now from Caregility, I can see us easily doubling it over the next...
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Analyst/Coordinator
For the most part, the young physicians love Caregility's technology and would say that it is good....
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Analyst/Coordinator
Caregility really tries to keep promises. I am always on them about things, and they do listen to...
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Analyst/Coordinator
I would like to see Caregility's pricing model be simpler, but every vendor that I deal with does it...
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Analyst/Coordinator
Some of the vendor's equipment, such as their tables, are an older model, and I would like them to...
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Manager
If a user needs someone else to come into a call on the solution, then they can click a button and...
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Director
Caregility is very transparent with their pricing. I haven't really experienced any conflicts. The...
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Director
I regret that I don't have an opportunity to explore all of the software's abilities because...
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Director
Caregility's program is very good. It is well developed to support specialty telehealth programs...
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Director
In terms of our relationship with Caregility, they have been great to work with. We haven't really...
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Director
We are always looking for solutions that are reliable and cost effective. Until we come across a...
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VP/Other Executive
We integrate Caregility's system into our other platforms, including our EMR. We are starting to use...
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VP/Other Executive
We would like Caregility to have tighter adherence to road-map deliverable days. That isn't...
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VP/Other Executive
It would be great if Caregility could have a monthly training session or monthly webinar of changes...
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VP/Other Executive
Caregility's product uses video integration within Epic's software. Caregility is facilitating the...
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VP/Other Executive
Caregility has been very open to enhancing and letting us participate in things that we think are...
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VP/Other Executive
We have a really good relationship with Caregility. We have recurring meetings with them. Caregility...
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VP/Other Executive
We would like to see a road map for new products from Caregility that use machine learning or AI....
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VP/Other Executive
One point for me is just making sure the company puts in a support structure as they get more...
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Manager
Some vendors nickel-and-dime, but Caregility isn't like that. They are pretty fair.
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Manager
Caregility has pretty innovative technology. They have systems that allow us to provide remote...
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Manager
Caregility has some promising things that they are looking into for the future, such as rolling out...
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Manager
Things may take some time to get implemented, but the vendor is very proactive in adding the...
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Manager
The vendor's training documentation doesn't get updated as fast as some of their enhancements and...
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Director
Caregility goes above and beyond. This product has periodic downtime. That is infrequent for...
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Director
I would be surprised if my satisfaction changed a year from now. I would be very disappointed if it...
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Director
Nothing is 100% perfect, and every solution has room to grow. But I have been impressed with the...
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Manager
Whatever we have asked for, the vendor has been able to deliver. That has been really amazing. We...
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Manager
The vendor's implementation was really phenomenal. We had a very rapid implementation that we were...
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Manager
Our goal was to select vendors that could support us for the long term. Now, whether or not our...
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Manager
Caregility's upgrade process has somewhat bumpy. Some of the communication hasn't been really solid,...
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Manager
We have one more major checkbox to check off with Caregility, and that has been delayed for several...
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Manager
Caregility Platform offers the ability for the provider to enter a portal, and that portal is very...
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Manager
The vendor has really backed us up throughout the entire process, and they have only gotten better...
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Manager
Caregility Platform doesn't really have a meaningful waiting room for group visits. That is a slight...
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Manager
Caregility is very accessible. They have a really good support contract with different levels of...
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Manager
With one of the other vendors we looked at, there were portal fees and lots of different fees....
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Manager
Providers go through a Caregility portal to do training, and I haven’t done that training, but the...
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Manager
Caregility's software is embedded within our EMR’s virtual care platform, and there is a video link...
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Manager
The biggest problem we have with Caregility is on the patient side with things like bandwidth, and...
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CCO
Working with Caregility may not be ongoing simply because Caregility may have the ability to do what...
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CCO
We have Caregility as the provider of video visits, both through integration in our EMR and without...
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Manager
There is a lot of road map functionality that we are working with the vendor on. That will keep us...
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Manager
Everything is always about cost. We have to make sure the cost is down. The vendor has been very...
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Manager
Caregility is very forthcoming. From an acute side, there is no scheduling on the ambulatory side....
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Manager
Caregility has been really great and supportive throughout the COVID-19 pandemic. I would give...
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Manager
The vendor’s implementation services quality has been absolutely great. I have no issues with it....
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VP/Other Executive
Caregility promises interoperability between them and other systems they have offered, including...
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VP/Other Executive
When it comes to implementation services from Caregility, they get the highest score for input if I...
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VP/Other Executive
Anytime we have an issue, the ongoing support people are really quick to respond. So the support...
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VP/Other Executive
I think the vendor is in the market regarding new technology because they were supporting other...
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VP/Other Executive
Caregility’s product is pretty high quality and works really well. It works as promoted. We are...
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Manager
Caregility provided us with a tip sheet, so that is what we have used. We do our own training...
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Manager
We are actually having a lot of difficulty getting data from Caregility to find out how productive...
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Manager
So far, we have done a lot, and the product has been very good. We have had a great experience. I am...
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Manager
Caregility is still working on meeting the increased demand. My understanding is that we are...
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Manager
Caregility has been very helpful. Once we approached them to start working on our integration, they...
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Manager
Caregility gave us some good education and videos, but our team took over. However, the vendor was...
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Manager
We have had very positive feedback since we went to video visits. Patients really like how seamless...
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Manager
I would buy UHE Platform again. I have no decision-making influence, but I believe my organization...
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Manager
I don’t know that Caregility keeps all of their promises, but they have done well with us; the...
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Manager
Caregility expanded their servers for COVID-19 to account for more traffic that was going to happen....
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Manager
Since everything has started moving to telehealth, Caregility has been doing pretty well. Their...
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CMIO
The challenge we have had with Caregility's solution has been around bandwidth. We have some rural...
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CMIO
Despite some of our challenges with connectivity, I think Caregility will get those issues resolved,...
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Manager
We were looking at deploying some of the Caregility functionality, but it is fairly new, and it...
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Manager
Caregility keeps their promises. They have especially done so during COVID-19 because we have asked...
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Manager
I do not think our satisfaction will change; it hasn’t changed in the last couple of years. My...
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Director
Caregility has no medical group for backup support, and their software can’t integrate with...
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Director
During the COVID-19 crisis, the need for virtual visits has been urgent, so we have expanded our use...
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Director
We are layering some of our EMR vendor’s workflows on top of Caregility's solution. For our eICU, we...
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Analyst/Coordinator
I deal with a lot of the vendor's high-end engineers regularly, and I have even met with their upper...
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Analyst/Coordinator
We partnered with Caregility back when they were Yorktel. There was one solution that we tried hard...
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Analyst/Coordinator
Caregility’s staff members come on-site for all their implementations. They send one or two techs...
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Analyst/Coordinator
In our setup, patients don’t touch the technology, but because of technology in the room, patients...
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Analyst/Coordinator
One really positive thing about Caregility is when we first started with them, they provided audio...
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Analyst/Coordinator
Caregility is very competitive with their pricing. All the vendors are pretty much the same when it...
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Analyst/Coordinator
UHE Platform works just like the vendor says. I don’t find many surprises. The vendor is definitely...
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Analyst/Coordinator
Caregility has 24/7 support, and they monitor our equipment 24 hours a day on a one-minute basis,...
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Director
Caregility supported us excellently though COVID-19. I would absolutely use them again, and they...
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Director
Caregility is really good about delivering new technology. We have a subscription and a single line...
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