UHE Platform Comments

 

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Current Time Inside Cache Tag Helper: 9/25/2020 4:31:22 PM and Model.EvProductId = 218239

Commentary Summary

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User Commentary

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Manager

Future Outlook

I would buy UHE Platform again. I have no decision-making influence, but I believe my organization...

Aug 2020
 Helpful

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Manager

Relationship

I don’t know that Caregility keeps all of their promises, but they have done well with us; the...

Aug 2020
 Helpful

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Manager

Service and Support

Caregility expanded their servers for COVID-19 to account for more traffic that was going to happen....

Aug 2020
 Helpful

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Manager

Future Outlook

Since everything has started moving to telehealth, Caregility has been doing pretty well. Their...

Aug 2020
 Helpful

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CMIO

Technology

The challenge we have had with Caregility's solution has been around bandwidth. We have some rural...

Aug 2020
 Helpful

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CMIO

Future Outlook

Despite some of our challenges with connectivity, I think Caregility will get those issues resolved,...

Aug 2020
 Helpful

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Manager

Technology

We were looking at deploying some of the Caregility functionality, but it is fairly new, and it...

Aug 2020
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Manager

Relationship

Caregility keeps their promises. They have especially done so during COVID-19 because we have asked...

Aug 2020
 Helpful

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Manager

Future Outlook

I do not think our satisfaction will change; it hasn’t changed in the last couple of years. My...

Aug 2020
 Helpful

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Director

Interfacing and Integration

Caregility has no medical group for backup support, and their software can’t integrate with...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

During the COVID-19 crisis, the need for virtual visits has been urgent, so we have expanded our use...

Aug 2020
 Helpful

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Director

Technology

We are layering some of our EMR vendor’s workflows on top of Caregility's solution. For our eICU, we...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

I deal with a lot of the vendor's high-end engineers regularly, and I have even met with their upper...

Aug 2020
 Helpful

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Analyst/Coordinator

Relationship

We partnered with Caregility back when they were Yorktel. There was one solution that we tried hard...

Aug 2020
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Analyst/Coordinator

Implementation and Training

Caregility’s staff members come on-site for all their implementations. They send one or two techs...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

In our setup, patients don’t touch the technology, but because of technology in the room, patients...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

One really positive thing about Caregility is when we first started with them, they provided audio...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Caregility is very competitive with their pricing. All the vendors are pretty much the same when it...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

UHE Platform works just like the vendor says. I don’t find many surprises. The vendor is definitely...

Aug 2020
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Analyst/Coordinator

Service and Support

Caregility has 24/7 support, and they monitor our equipment 24 hours a day on a one-minute basis,...

Aug 2020
 Helpful

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Director

Service and Support

Caregility supported us excellently though COVID-19. I would absolutely use them again, and they...

Aug 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Caregility is really good about delivering new technology. We have a subscription and a single line...

Aug 2020
 Helpful

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Director

Other Observations & Comments

Caregility has some things they could tighten up, including the ability to do some marketing and...

Jul 2020
 Helpful

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Director

Future Outlook

I don't see a reason why UHE Platform wouldn't be part of our long-term plans unless something...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

In terms of the workflow and what providers and patients see, UHE Platform is just buried inside of...

Jul 2020
 Helpful

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Director

Other Observations & Comments

Caregility is new, so I have no idea who their executives are. I think that Caregility is a...

Jul 2020
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Director

Implementation and Training

We shifted gears really quickly, brushed off the research we had done, made some quick contacts, and...

Jul 2020
 Helpful

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Director

Service and Support

Caregility has been great at supporting us through the COVID-19 crisis. We ordered a lot of the...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

I would buy the product again. It is our solution for any new units that we go live with, and we are...

Jul 2020
 Helpful

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Director

Implementation and Training

The vendor’s implementation services are great. The vendor sends the help they say they are going to...

Jul 2020
 Helpful

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Manager

Future Outlook

I hope the system will be part of our long-term plans. We have a lot of different platforms, but my...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

I would buy the system again. We have had a positive experience. The one challenge is that...

Apr 2020
 Helpful

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Manager

Service and Support

Caregility has been keeping their promises. We have definitely been working with them closely on a...

Apr 2020
 Helpful

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Manager

Service and Support

Luckily, Caregility has not been charging us for every little thing. We do tell them they are too...

Apr 2020
 Helpful

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Manager

Implementation and Training

The installation process was just a bit quirky. The first couple of installations were not very...

Apr 2020
 Helpful

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Manager

Implementation and Training

Caregility has done very well with their training. They have readily available training videos on...

Apr 2020
 Helpful

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Manager

Interfacing and Integration

We haven't done many integrations yet. The only integration we have done was very simple and easy....

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The system definitely works as promoted. We haven't really had any issues with it. It has been...

Apr 2020
 Helpful

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Manager

Service and Support

The virtual patient observation module is very slick. Caregility has worked hard to refine it for a...

Apr 2020
 Helpful

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Manager

Relationship

We have been getting very good support. We have a very responsive support team. We work well with...

Apr 2020
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Manager

Service and Support

I would give Caregility a high rating for being proactive. They have been really on top of things....

Apr 2020
 Helpful

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Manager

Relationship

We have had some great conversations with some of the executives. They are definitely all involved...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

When we get the system more integrated with an EMR or another platform, there will probably be more...

Apr 2020
 Helpful

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Manager

Service and Support

I would highly recommend Caregility to others. We work well with them. They seem to have a good...

Apr 2020
 Helpful

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Manager

Service and Support

The system has been good. The way we can program devices is really simple. People can scan QR codes...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

If the decision of choosing a system were up to me, I would have to reevaluate what else is out...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor is proud of their pricing, but we had many great calls and conversations to negotiate and...

Mar 2020
 Helpful

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Manager

Implementation and Training

I give the vendor a high rating for their implementation services. They do a good job. I wasn't a...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The product works as promoted, and the vendor has done very well with supporting our integration...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

UHE Platform is a really good product. We asked the vendor to create something that didn't exist,...

Mar 2020
 Helpful

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Manager

Relationship

I give the vendor a high rating for executive involvement. I have a person that I work with. The...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor’s pricing is really expensive for the components utilized within the equipment. We didn't...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

Overall, we are satisfied with the system. The only thing I am disappointed in is the component that...

Mar 2020
 Helpful

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Manager

Future Outlook

I hope our overall satisfaction is as high a year from now as it is today. We do intend to bring in...

Mar 2020
 Helpful

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Manager

Relationship

UHE Platform is basically a videoconferencing platform, and the thing that has really stood out for...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The way that we are using the tool is not the only component that drives the results. The way we use...

Mar 2020
 Helpful

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Director

Other Observations & Comments

I am not sure whether UHE Platform is part of our long-term plans. I don’t think there is a...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor keeps their promises. The camera has been working pretty well for us, and the product is...

Mar 2020
 Helpful

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Director

Other Observations & Comments

Most of the problems we are discovering in the system are not coming from the vendor. By surveilling...

Mar 2020
 Helpful

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VP/Other Executive

Sales and Contracting

Some of the dates on the vendor's road mapping may have been a bit aggressive, but overall, the...

Mar 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We do our own implementation services, but we take the vendor’s upgrades, and we have had no issues...

Mar 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Some of the things we are still looking for are nuances, feature enhancements, and things like that....

Mar 2020
 Helpful

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VP/Other Executive

Relationship

We have such a great relationship with the vendor. We have regular calls with them. They respond to...

Mar 2020
 Helpful

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Manager

Service and Support

Caregility has been on calls with us and has brought in different systems in response to COVID-19....

Mar 2020
 Helpful

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Manager

Other Observations & Comments

The Caregility solution isn't cheap, but nothing in healthcare is. Everything is wrapped up in the...

Mar 2020
 Helpful

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Manager

Implementation and Training

I would like to see more training. Caregility has a YouTube video that we can watch, and they do...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

We have had some audio issues with the equipment at the bedside that we haven't really been able to...

Mar 2020
 Helpful

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Manager

Technology

Caregility is coming out with the tablets and a mobile app for iPhones and Androids.

Mar 2020
 Helpful

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Manager

Service and Support

Caregility's support has been phenomenal. We have a pretty good relationship with a couple of...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

I would tell others that the product is very good, reliable, and easy to use. It is easy to train...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

We are having a significant uptick in usage with the COVID-19 response. Primarily, the equipment is...

Mar 2020
 Helpful

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Analyst/Coordinator

Service and Support

The vendor has developed a user group so that they can keep up with the things that the customers...

Mar 2020
 Helpful

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Analyst/Coordinator

Future Outlook

I think the vendor is part of our long-term plans. Their product was a big investment, and our...

Mar 2020
 Helpful

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Analyst/Coordinator

Service and Support

The vendor's customer support is really great. The support is really high quality compared to the...

Mar 2020
 Helpful

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