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Caregility Cloud Commentary
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Schafer Jackson
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KLAS Research Director - Schafer Jackson
 
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User Commentary

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Nurse

Product

Personally, I think Caregility Cloud is simple and intuitive, but our physicians have had some...

Mar 2024
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Nurse

Relationship, Operations

We have had a very good experience with Caregility in terms of consistency and not having issues...

Mar 2024
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Director

Relationship

We haven't had any issues with the vendor's support team. They are proactively monitoring in case...

Mar 2024
||
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Director

Relationship, Value

Caregility is willing to work and try to do what they can to make the product cost effective for us....

Mar 2024
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Director

Operations, Value

Caregility talks about training our staff for installation, or they would do the installation, but...

Mar 2024
||
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Analyst/Coordinator

Operations, Product

The strengths of Caregility Cloud are the ease of use and flexibility. Caregility Cloud requires...

Mar 2024
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(0)
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Analyst/Coordinator

Relationship, Product

I would like Caregility to get more involved in the artificial intelligence space. I would also like...

Mar 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

Caregility has virtual monitoring, so there is a way for a remote clinician, nurse, or even patient...

Mar 2024
||
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Director

Value

We use Caregility Cloud to monitor patients that are easily redirectable, so we have had a pretty...

Feb 2024
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Director

Relationship, Product

From a quality standpoint, Caregility Cloud is pretty good, and the support team is good. We have...

Feb 2024
||
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Director

Product

When the system works, the ease of use is great. The problem is the product doesn't work like it...

Feb 2024
||
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Director

Relationship

When they know that a problem is their issue, Caregility is really supportive and responsive. They...

Feb 2024
||
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Director

Relationship

Other than us reaching out to Caregility for support, the vendor has not reached out to us in terms...

Feb 2024
||
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Director

Culture, Relationship

Caregility implemented the system, and we haven't heard from them since. They haven't been involved....

Feb 2024
||
(0)
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VP/Other Executive

Relationship, Operations

I didn't have a choice in getting Caregility Cloud because it was already integrated into the...

Feb 2024
||
(0)
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VP/Other Executive

Relationship, Product

The Caregility product has been pretty flawless. Caregility Cloud actually has beautiful endpoints....

Feb 2024
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Director

Loyalty, Product

Caregility has added to Caregility Cloud, and they went through several updates that I think highly...

Feb 2024
||
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Director

Relationship, Value

We have always had a very strong and positive relationship with Caregility. Their support and their...

Feb 2024
||
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Director

Operations

Caregility Cloud is easy to use as far as setup and equipment go. During the meetings I used to sit...

Feb 2024
||
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Director

Product, Value

Telehealth helps with patient throughput and getting patients to see the doctor in a timely manner...

Feb 2024
||
(0)
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Director

Loyalty, Loyalty, Value, Value

The reason our organization is reducing or not expanding virtual-care use cases could be the cost,...

Feb 2024
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Analyst/Coordinator

Relationship

Caregility is better than 99% of the other vendors I work with. Recently, we had an issue with some...

Feb 2024
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Analyst/Coordinator

Value

When we have projects, Caregility’s billing is very inclusive, and if I do part of the build, they...

Feb 2024
||
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Analyst/Coordinator

Operations

Caregility is excellent with their product. They are always improving it. Their documentation is...

Feb 2024
||
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Analyst/Coordinator

Relationship

Caregility’s service desk and engineers are far better than most people I work with. I cannot say...

Feb 2024
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Analyst/Coordinator

Product

I like that Caregility Cloud has different varieties of endpoints. Customers can buy an inexpensive...

Feb 2024
||
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Analyst/Coordinator

Relationship

If an issue comes out that affects everybody, Caregility sends something out. But for little issues,...

Feb 2024
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Analyst/Coordinator

Operations

Caregility’s implementations are fantastic, bar none. There is no other vendor I work with an...

Feb 2024
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VP/Other Executive

Product

Caregility Cloud just had an upgrade that provided new and better analytics as well as visibility...

Dec 2023
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VP/Other Executive

Relationship

When I engage with Caregility’s executive team, I have a positive experience. They do a nice job of...

Dec 2023
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Manager

Relationship

If one specific individual at Caregility ever leaves, the whole company is going to fall apart. We...

Dec 2023
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Manager

Relationship

We had an issue, and we kept calling the vendor. They kept saying they didn’t see an issue, and when...

Dec 2023
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Manager

Relationship

We have regular meetings with Caregility’s people, and they frequently ask why we don't use them...

Dec 2023
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Manager

Relationship, Product, Value

Thanks to Caregility Cloud, we are reducing sitter usage. However, we are frustrated with the...

Dec 2023
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Manager

Value

Caregility Cloud is very expensive for what we get. I certainly wouldn't recommend that anyone...

Dec 2023
||
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Manager

Loyalty, Relationship

I think our satisfaction with Caregility will go down because although we are continuing to expand,...

Dec 2023
||
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Manager

Value

The solutions Caregility offers along with their hardware are far too expensive. We can't pay a huge...

Dec 2023
||
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Manager

Operations

The vendor’s initial training was fantastic. The ongoing training has been so-so.

Dec 2023
||
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Manager

Relationship, Product

If we hit an alert in the system, the system is supposed to send an SMS message. That feature...

Dec 2023
||
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Manager

Product

The fact that we have to flag a reason every time we listen in, talk, or alert someone is not...

Dec 2023
||
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Manager

Culture

There are multiple promises in Caregility’s contract that the vendor has not lived up to. The vendor...

Dec 2023
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Manager

Operations

The initial training with Caregility was quite good, but since then, the training has been abysmal....

Dec 2023
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Manager

Value

Caregility’s cost is moderate, and that is probably their best feature. They are not the most...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

Caregility’s greatest weakness is their support structure. If the support structure were fixed, then...

Dec 2023
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Analyst/Coordinator

Relationship

Typically, when we need something done, we know the higher-ups at Caregility to get ahold of, but...

Dec 2023
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Analyst/Coordinator

Product

Caregility Cloud does not have a lot of downtime, and that is good. When there is downtime, things...

Dec 2023
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(0)
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Analyst/Coordinator

Product

Caregility overpromises and underperforms. We have a lot of requests, and they just sit there. We...

Dec 2023
||
(0)
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Analyst/Coordinator

Value

Caregility does charge us for everything they can. We can buy their products with or without...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

Caregility Cloud is pretty good but not fantastic. The vendor releases stuff that we may be looking...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations, Product

There haven’t been a lot of advancements in technology on the software side of things. We install...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

Caregility is very reactive. They say they do proactive monitoring, but they monitor things that are...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations

A while ago, we were supposed to upgrade to a new version of the product, and then when it came time...

Dec 2023
||
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Analyst/Coordinator

Relationship

With a recent update, Caregility took away a specific functionality that we use a lot. We can’t...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

At the height of COVID-19, Caregility was like sliced bread. Now it is like they are trying to keep...

Dec 2023
||
(0)
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Director

Value

Based on the availability of all the existing vendors and products, Caregility has the best products...

Nov 2023
||
(0)
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Director

Relationship, Product

I would not say Caregility keeps all of their promises because they are growing and trying to gain...

Nov 2023
||
(0)
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Director

Relationship, Value

We have pretty good partnerships with Caregility when we request loaners. The relationship depends...

Nov 2023
||
(0)
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Director

Relationship, Product

The biggest strength of Caregility Cloud is the stability and the proactive monitoring. We can't...

Nov 2023
||
(0)
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Director

Relationship

The turnaround on some of Caregility’s features and functionality requests could be a little faster...

Nov 2023
||
(0)
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Director

Product

Caregility might be losing to some of the competitors from an AI standpoint, especially with the...

Nov 2023
||
(0)
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Director

Operations

I have not had many issues with the implementation services, but there is room for improvement. I...

Nov 2023
||
(0)
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Director

Loyalty, Value

Caregility has been pretty good over the last year. However, their proposal for future scalability...

Nov 2023
||
(0)
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VP/Other Executive

Product

Some of the challenges that we talk about with the vendor right now are that the system can't watch...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty

On the system's ammo carts, Caregility Cloud is going through endpoints. The legacy carts are going...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

One of our challenges with Caregility is that they have tall aspirations. That is great, but the...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

Caregility is probably a notch above when it comes to proactive service. They give us some emails...

Nov 2023
||
(0)
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VP/Other Executive

Value

We have saved a lot of money on one-to-one sitting costs by using Caregility for telesitting. The...

Nov 2023
||
(0)
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VP/Other Executive

Product

We have felt the same way about Caregility for a long time. Caregility Cloud is a reliable tool, and...

Nov 2023
||
(0)
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Manager

Product

The system's ease of use has been fantastic. Providers who have zero technical expertise can go into...

Nov 2023
||
(0)
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Manager

Loyalty, Product

Caregility Cloud's equipment is great when it works, and it has gotten a lot better. However, we...

Nov 2023
||
(0)
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Manager

Product, Value

When it comes to services and products, we have to push Caregility to get some of the outcomes that...

Nov 2023
||
(0)
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Manager

Relationship

Caregility doesn't keep all of their promises. They try, but more often than not, we get bland...

Nov 2023
||
(0)
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Manager

Relationship, Value

For almost any call that has any kind of critical need, Caregility is good about bringing in the...

Nov 2023
||
(0)
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Manager

Relationship

When we communicate with Caregility and update tickets, there is definitely a severe delay before...

Nov 2023
||
(0)
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Manager

Relationship

When I have had to escalate things, Caregility has been pretty prompt about getting back to me and...

Nov 2023
||
(0)
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Manager

Loyalty

I think my organization would buy Caregility Cloud again. Considering the kind of services that the...

Nov 2023
||
(0)
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Manager

Loyalty, Relationship

Caregility feels like a young company, even on their technical support side. We will get through an...

Nov 2023
||
(0)
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Manager

Product

It would be big if Caregility Cloud could integrate with our EMR. Telehealth is sort of new to...

Nov 2023
||
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Director

Loyalty

The product itself works. It does what is intended. One thing that we didn't do a good job of as we...

Sep 2023
||
(0)
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Director

Loyalty

We are starting to see some changes, and there are some things on the radar that will help us if...

Sep 2023
||
(0)
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Director

Relationship, Operations

Early on, we had some issues getting someone on-site because we were somewhat remote. There were...

Sep 2023
||
(0)
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Director

Relationship

Caregility keeps us updated on everything that is going on related to the solution, and we do have...

Sep 2023
||
(0)
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Director

Product

There are some issues with the workflow piece of the product. If we interact with one of the cameras...

Sep 2023
||
(0)
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Director

Operations

I would buy Caregility Cloud again. Initially, if someone had asked us whether we would buy...

Sep 2023
||
(0)
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Director

Operations

We had hiccups with the initial rollout because our previous vendor had had a certain setup and it...

Sep 2023
||
(0)
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Director

Operations

There is some training provided, but there is not a whole lot of ongoing training. The initial...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

Most of the time, when I talk to somebody who is pitching me a new innovation or a new service that...

Sep 2023
||
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Analyst/Coordinator

Value

It is really hard to prove any kind of tangible outcome from Caregility Cloud. The only way we see...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Tele Critical care provides guidance to ICU staff, mainly during code situations.

Sep 2023
||
(0)
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Analyst/Coordinator

Product

Main challenge is equipment failures/network disconnects.

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

There isn't a whole lot of training that goes along with Caregility Cloud. All end users have to...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

Caregility didn't go to the technical person who would be taking care of the endpoints after the...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

Our organization wants integration into our own infrastructure. And Caregility did a really good job...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

There are a couple of bugs every now and then within the system, but Caregility is really responsive...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty

Caregility has a new telesitter program that I think would be very beneficial because we are in a...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

I am very likely to recommend Caregility Cloud because of its reliability. There have been some bugs...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The user interface deserves a pretty high score. The vendor has even made some enhancements to the...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

Caregility Cloud does not meet all of our needs. We are still trying to expand and do some things,...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Caregility hasn’t delivered any new technology from an industry standpoint. Everything since the...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

We have had calls with Caregility's support managers, development directors, and customer service...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty

The things that we asked for in terms of interoperability are finally starting to come to light. If...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations, Product

If Caregility left the product alone and didn't do enhancements or bug fixes that fix one thing and...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor is dealing with a revolving door with their group. A few key people have been at the...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

Caregility is not proactive in terms of giving us information on issues that other customers are...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

We have not heard a single word from Caregility’s executives in some time, and there have been...

Sep 2023
||
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Analyst/Coordinator

Value

We use the heck out of Caregility's system, so we can’t discount that too much. It is not like we...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

If a fellow customer told us they were looking to do one thing specifically and that thing was one...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

Overall, our satisfaction with Caregility is based on their outages, disaster recovery plan,...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

Caregility had a major outage. It was initially due to their data center's ISP failing. The vendor's...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

The main benefit is the flexibility for end users to be able to connect from any type of device via...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

The main challege is software upgrade issues as well as Caregility's inability to fix the most basic...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty

We are drastically looking at our organization's long-term plan because of the way that telemedicine...

Sep 2023
||
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Analyst/Coordinator

Relationship, Product

Everybody understands that there is lots of scope creep and development. But even on regulatory...

Sep 2023
||
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Analyst/Coordinator

Relationship

Caregility does not have what it takes to operate as a software development shop in terms of release...

Sep 2023
||
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Analyst/Coordinator

Operations

Caregility does not do training. That is not to say they wouldn’t do training if we purchased it....

Sep 2023
||
(0)
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Analyst/Coordinator

Product

Certain modules work great and work as promoted in Caregility Cloud, and other modules haven’t...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty

Caregility realized that upgrading the platform all at once was not going to work and that our stuff...

Sep 2023
||
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Director

Product

Anytime patients need one-to-one communication or we need some additional eyes and ears anywhere...

Sep 2023
||
(0)
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Director

Product

One of the things that I always find challenging is the field of view when using the device and...

Sep 2023
||
(0)
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Director

Product

The vendor delivers new technology, but we are very slow to make changes in certain areas because we...

Sep 2023
||
(0)
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Director

Product

At one of our sites, we have a set of monitors where someone is the eyes and ears of the patients....

Sep 2023
||
(0)
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Director

Operations, Product

The impact of Caregility’s technology has been highly positive. Our clinicians had a system like...

Sep 2023
||
(0)
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Director

Value

The vendor tries to avoid charging for every little thing, but there are some things that they just...

Sep 2023
||
(0)
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Director

Operations

A number of things have to be considered when we do an implementation for an inpatient facility. We...

Sep 2023
||
(0)
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Director

Relationship

Caregility has been very committed to being a partner with the hospital. They have been very...

Sep 2023
||
(0)
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 or  to see details.

Director

Product

We integrated Caregility’s product with the EMR, so we have access to multiple feeds. We thought we...

Sep 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

Caregility is very willing to integrate their system with other vendors' systems and bring that data...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

The vendor’s hardware is excellent. Their software occasionally has hiccups, but those are often due...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Product

Caregility is very focused on inpatient care instead of ambulatory care. They don't have the range...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

There is a communication issue between us and the vendor. We have a vision of where we are trying to...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

When we go to Caregility’s support team, we have to do more than a normal amount of follow-up to get...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have used multiple other vendors, and Caregility is better than any of the others we have used.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

If someone is a newer customer coming in, they should know that Caregility is in an expansion and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The main benefit is flexibility and willingness of Caregility to implement solutions and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

With the increase in Caregility's customer base, customer service has taken a hit. Time to...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

Caregility is a good partner. They are responsive. They are flexible, and they are nimble. When...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

Generally, the vendor’s implementations are very good; they have a good team. However, a lot of the...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

We are growing with Caregility, and Caregility keeps all of their promises. They have a hard time...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

I think the biggest strength of Caregility Cloud is that it has allowed our clinicians to provide...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Overall, I think Caregility just needs to work on the software side. The hardware is fairly stable,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The main benefit of the solution is that it saves time for our clinicians and gives our patients...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Our relationship with Caregility from the beginning has been fairly positive. They are very customer...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The vendor's training was really good. Once we decided to move forward with Caregility Cloud, we got...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We are going to be able to use the product for so many things. It has so many capabilities. We are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

The vendor's improvements are all focused on how much the cameras can actually do. I would like to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We really don't need any ongoing training from Caregility; we are okay. We did look at one of the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

When I look at the main Caregility product, it works as promoted. Caregility Cloud’s ease of use is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

I am concerned about Caregility’s long-term viability given the competitors coming into the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We are working with Caregility now on their proactivity. We had a good practice in place, but...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

The interactions with a specific executive at Caregility are interesting because the executive is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

Caregility Cloud is part of our long-term plans, but my concern is that competing products are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We offer video visits with Caregility Cloud, and I know the visits are being used. We know about the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Caregility does not keep promises, particularly in terms of development timelines. Historically,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Operations

A while ago, we told Caregility that if they do a release, it needs to be a clean release to not...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Caregility’s charges are pretty high level, and I don't feel like I am being nickel-and-dimed. When...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sometimes, the vendor overextends themselves. We don't believe that they are being deliberately...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

We had some problems with the vendor a while ago where some upgrades had to be recalled, but lately,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor offers a monitoring service for our endpoints, and there is a little gap in the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There will always be glitches and things that break in systems, but overall, Caregility Cloud is a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Caregility Cloud has been a pretty seamless, easy-to-use application. When we first looked at it,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Even though we like that Caregility Cloud pops out in a separate browser window, some of our...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Better QA would improve Caregility’s implementation process. We have had instances where an upgrade...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Caregility is working with us with pricing, but Caregility Cloud is still a rather expensive solution....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have asked to add things to the road map, but the vendor doesn't always get at those things. If...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is a great partner and a great disruptor in this space. There are a lot of awesome...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Caregility has been a partner for many years and great with relationship with company. They've...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Support and resources seem to be on a downtrend. Taking long to resolve issues appropriately, and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

If someone has an old, outdated phone from 2012, it will be hard to have a video visit via...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We are having a few hiccups with the group-visit feature in Caregility Cloud, and we are trying to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Caregility treats me and my team in a bit of an old-school manner. They like to come on-site and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I don't want to sound like an “!#$%&”, but our implementation was great because our team was great....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I am hopeful that Caregility is going to help us streamline some of the changes we are making. Those...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't have many needs, but Caregility is always anxious to tell me about what I don't know I need....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Sometimes when a patient goes in, they get put in a waiting room, but the provider never notices...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The billing is a little strange and confusing. That is probably my biggest struggle.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Our contract switched after a few months, and Caregility wanted to go back and use the new contract...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

We have had a few discussions about workflows but have seen no focus or support from Caregility to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Caregility is having some growing pains. We have had a couple of switches in our account...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest issue in Caregility Cloud continues to be with the reports in terms of getting to use...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Main benefit is Visual contact with patients and providers in remote situations.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Probably not the vendor's issue, but we have broadband issues with the population we serve.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Caregility Cloud has been great for clinician efficiency, especially coming from our previous...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There have been customer service issues with Caregility’s customer relations team. Some things are...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Caregility nickel-and-dimes us from a services standpoint. We were trying to use the product...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Being open source, Caregility Cloud is very open ended and interoperable with other systems. We can...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Caregility is puttering along. I think they are trying, but they could use more support for their...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Caregility has a lot of issues with quality control. They have made promises that they have changed...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The Caregility executive management level needs to be more involved. For example, we implemented an...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There isn't a lot of follow-up from Caregility. If something breaks, they say that they will get...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product, Value

Caregility Cloud allows our physicians and our critical care nurses to provide clinical solutions to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Caregility is always developing new technology.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have far less downtime with the hardware and the software than we had with the previous product...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Caregility Cloud has a dashboard that needs some work. It is difficult to navigate it to pull data....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Something that is starting to go well and is moving things in the right direction for Caregility is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

It takes Caregility too long to give us updates. We keep hearing about an update, and it keeps...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Caregility needs to separate their notifications between their products. We keep getting...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Caregility Cloud really served a purpose during the pandemic, and it was a great web solution. It...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Caregility’s team was great, but the reliability of the product was not there. The vendor tried, but...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Caregility’s support is fantastic. It definitely has improved. The people are always a pleasure to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I asked for a feature within the first few months of having the product, and it wasn't a central...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have noticed that Caregility tries to isolate us. When we have a problem, they tell us it is our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Caregility has focus-group meetings that usually last an hour, and they saturate the entire hour...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Caregility’s culture and infrastructure have lacked a bit during this last year. They feel more like...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

Caregility charges for parts, such as batteries, and they have multiple licensing fees. I would...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When I try to resolve problems with Caregility, that is like pulling teeth. I constantly have to ask...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Caregility fixes simple issues quickly, but they are very delayed when it comes to downtime, and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Caregility’s internal QA testing is probably the worst that I have seen. They miss some of the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship, Operations, Product

Caregility is trying to integrate more features. However, I would like them to prioritize some of...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I wish Caregility would come on-site more for the training. Sometimes they do mass virtual training...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Overall, Caregility Cloud is a good product. We are happy with it. We have a lot of end points with...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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