CareAware myStation Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 9:09:23 PM and Model.EvProductId = 55497

Commentary Summary

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User Commentary

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Director

Other Observations & Comments

We use the product, but it is being depreciated. We are transitioning to a different system. We did...

Sep 2020
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CMIO

Technology

Because Cerner is sunsetting their technology, they aren't putting any development toward it. Our...

Jul 2020
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CMIO

Functionality and Upgrades

The translation system is not even an option in CareAware myStation. The music streaming is not an...

Jul 2020
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CMIO

Relationship

From what I have been told, Cerner does not keep all their promises. I wasn’t here when the initial...

Jul 2020
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CMIO

Functionality and Upgrades

CareAware myStation has been a stable solution. We haven't had a problem with it in years. I haven’t...

Jul 2020
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CMIO

Interfacing and Integration

CareAware myStation is integrated with the EMR. The nurses can order the educational videos through...

Jul 2020
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CMIO

Relationship

If something were wrong and I needed something or if there were some new features, I could just...

Jul 2020
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Manager

Future Outlook

Cerner is shortly going to stop supporting CareAware myStation. They are in the process of stopping...

Mar 2020
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Manager

Service and Support

The system does about the same things as the rest of the comparable systems do. The problem that we...

Mar 2020
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CIO

Future Outlook

CareAware myStation is going away. Cerner is going to stop supporting it; they are going in a...

Dec 2019
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Director

Functionality and Upgrades

We had a great project team for our area. Cerner’s tools are core components of our whole strategy,...

Dec 2019
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CMIO

Interfacing and Integration

The integration of our EMR with the smart rooms is much higher because the solution is from Cerner....

Dec 2019
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CMIO

Other Observations & Comments

I would tell an organization that is looking at the product that the purchase should focus on...

Dec 2019
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CMIO

Other Observations & Comments

Buying Cerner's product is a big investment in patient entertainment, but it is also very important...

Dec 2019
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CMIO

Functionality and Upgrades

The smart room technology has been pretty stagnant in its development over the last few years, and...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

The primary issue we have had with the solution is that it can be difficult for end users to use....

Dec 2019
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Manager

ROI / Cost (care and feeding)

We purchased this system several years ago with the intent to go house-wide over time. That was not...

Nov 2019
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Manager

Future Outlook

CareAware myStation is being discontinued soon. That was just recently announced and made public.

Nov 2019
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Nurse

Future Outlook

The main reason we are leaving CareAware myStation is that it is not current technology, and Cerner...

Aug 2019
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Nurse

Interfacing and Integration

Cerner's tool is able to fully integrate with our electronic medical record. We are able to do...

Aug 2019
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Nurse

Relationship

The executive involvement from Cerner was subpar. Our local Cerner people were responsive because I...

Aug 2019
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Nurse

Relationship

Cerner didn't embrace any outcomes. We used their tool for education outcomes with our patients, and...

Aug 2019
 Helpful

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Manager

Functionality and Upgrades

As far as I know, CareAware myStation is part of our long-term plans. We have outgrown a lot of...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

I would buy CareAware myStation again. It is a good tool, and it does add value.

Jun 2019
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Manager

Relationship

CareAware myStation is not exactly what we were told it was. Cerner hasn't kept their promises. One...

Jun 2019
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Manager

Sales and Contracting

CareAware myStation doesn’t work entirely as promoted. There are glitches. Also, we were told that...

Jun 2019
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Manager

Service and Support

We get things fixed pretty quickly from Cerner's support. If we have a unit that is down, it gets...

Jun 2019
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Manager

Relationship

Cerner isn’t proactive; they are reactive. For example, we don’t have the video updates that we...

Jun 2019
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Manager

ROI / Cost (care and feeding)

We supposedly got a really good deal on CareAware myStation. If we were to take the clinical piece...

Jun 2019
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Director

Implementation and Training

We recently added another location, and we implemented Cerner's product when we opened the new...

Jun 2019
 Helpful

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Director

Implementation and Training

The system has a lot of good training elements, but there are a lot of gaps in the training,...

Jun 2019
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Director

Other Observations & Comments

Cerner didn't make very many promises up front. They showed us the Cadillac, and we got the Volkswagen....

Jun 2019
 Helpful

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Director

Interfacing and Integration

Our EMR and Cerner's product integrate with each other. Nurses wear fobs, and when they walk into...

Jun 2019
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Director

Functionality and Upgrades

We would like the ability to customize the application. Everything is locked down, and we can't...

Jun 2019
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Director

Service and Support

We haven't had much in the way of help with issues that we have had or with meeting patients'...

Jun 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Cerner's product works well for certain diagnoses, but is lacking information about other diagnoses....

Jun 2019
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Director

Other Observations & Comments

We have heard from our patients that there aren't a tremendous amount of options for movies, but our...

Jun 2019
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Director

Interfacing and Integration

We would like Cerner's product to interface with our dietary system. We would like the patients to...

Jun 2019
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Director

Service and Support

We had a rough start with Cerner's product because it was new to us. We made a lot of...

May 2019
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Director

Other Observations & Comments

We would like Cerner to tell us whether we are asking them something that is out of the ordinary or...

May 2019
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Director

Lessons Learned

If we were to go back in time, we would probably do more site visits before making a decision. Doing...

May 2019
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Director

Implementation and Training

We had a hard time during our implementation because the process was so long that Cerner had some...

May 2019
 Helpful

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Director

Functionality and Upgrades

CareAware myStation is one of my favorite things. We especially like the ability to send...

Apr 2019
 Helpful

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Director

ROI / Cost (care and feeding)

We definitely feel like we are getting our money’s worth, especially with the integration through...

Apr 2019
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Director

Functionality and Upgrades

CareAware myStation makes it incredibly easy for us to pull our available data for reports so that...

Apr 2019
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Director

Implementation and Training

When we used Cerner's learning services, I wasn't overly impressed, but I have a really good...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

Getting patients involved in their healthcare is important in making CareAware myStation successful....

Apr 2019
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Director

Functionality and Upgrades

I am quite happy with the R&D moving forward, especially with the population health and the HIE that...

Apr 2019
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Director

Functionality and Upgrades

The weakness of CareAware myStation is it lacks certain functionality. I have CareAware myStation in...

Apr 2019
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Director

Future Outlook

We have had CareAware myStation for a while, and we are continuing to integrate it with another...

Apr 2019
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Director

Lessons Learned

Those considering a relationship with Cerner should do the model experience out of Cerner. It is all...

Apr 2019
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CNO

Functionality and Upgrades

CareAware myStation is easy for the patients to use. The patients can access things without waiting...

Dec 2018
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CNO

Functionality and Upgrades

When patients have issues with their service and want to talk to someone, the patients can send a...

Dec 2018
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CNO

Functionality and Upgrades

It would be nice if the updates could be more automatic. It takes a while to implement the updates....

Dec 2018
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Director

Functionality and Upgrades

CareAware myStation is getting better for us over time. When it isn’t useful to the end users, they...

Nov 2018
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Director

Functionality and Upgrades

We have a robust messaging program through CareAware myStation. We put discharge summaries,...

Nov 2018
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Director

Functionality and Upgrades

With the messaging tool in CareAware myStation, we copied the workflow that the doctors were using...

Nov 2018
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Director

Functionality and Upgrades

Cerner could do some things to improve CareAware myStation, especially in terms of flexibility. Some...

Nov 2018
 Helpful

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Manager

Interfacing and Integration

CareAware myStation has patient information and an entertainment system so that the patients can...

Jun 2018
 Helpful

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Manager

Functionality and Upgrades

One nice thing about CareAware myStation is we can use it to show patients when doctors came in to...

Jun 2018
 Helpful

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Nurse

Functionality and Upgrades

We upgraded some hardware last year. Before that upgrade, patients would often report that the...

Jun 2018
 Helpful

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Nurse

Functionality and Upgrades

There are some basic build issues in CareAware myStation. It is not dynamic enough. For example,...

Jun 2018
 Helpful

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Nurse

Technology

An issue we have faced with CareAware myStation is that the browser in the system is freeware, and...

Jun 2018
 Helpful

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Nurse

Service and Support

Cerner provides virtually no training. In terms of service, Cerner is slow to respond. When we ask...

Jun 2018
 Helpful

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Analyst/Coordinator

Service and Support

Cerner's support isn't really proactive. We receive some notices, which Cerner calls Flashes, for...

May 2018
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

I do think that Cerner tries to avoid charging for every little thing, but that isn't always the case....

May 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

CareAware myStation is a good patient experience. It is a patient-centered device that is like an...

May 2018
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Analyst/Coordinator

Functionality and Upgrades

CareAware myStation works really well. It is a reliable system, and we hardly ever have problems...

May 2018
 Helpful

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Analyst/Coordinator

Service and Support

Proactive service is one of their downfalls. If I find a problem, I have to ask them to help fix it....

May 2018
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Analyst/Coordinator

Functionality and Upgrades

CareAware myStation has a good reputation with patients. Its graphical interface is easy to use....

May 2018
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Analyst/Coordinator

Technology

The biggest limitation of CareAware myStation is the internet browser, which is very old and...

May 2018
 Helpful

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Director

Service and Support

Cerner could improve their involvement, especially when I report issues that I think need...

Nov 2017
 Helpful

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Manager

Functionality and Upgrades

CareAware myStation has everything that we would see in a patient's room, such as movies, relaxation...

Nov 2017
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Manager

Functionality and Upgrades

We would like to see a more robust web browser in CareAware myStation. The current browser is wonky...

Nov 2017
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Manager

Interfacing and Integration

CareAware myStation integrates with only one food service system. The Cerner system has the...

Nov 2017
 Helpful

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Manager

Functionality and Upgrades

CareAware myStation isn't native Cerner code. The system came from a company that Cerner acquired,...

Nov 2017
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Director

Functionality and Upgrades

I think there are still some things that Cerner could do to improve CareAware myStation. They run it...

Nov 2017
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Director

Functionality and Upgrades

We use another vendor's product in addition to CareAware myStation, and the other product is a...

Nov 2017
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Director

Functionality and Upgrades

Cerner still needs to improve CareAware myStation. They can highlight all the bells and whistles,...

Nov 2017
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Director

Other Observations & Comments

CareAware myStation is very easy to use. It connects to Millennium PowerChart. It works as it is...

Nov 2017
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Director

Functionality and Upgrades

CareAware myStation meets our basic needs, but it doesn’t meet our needs for patient experience, and...

Nov 2017
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Director

Lessons Learned

When making promises, vendors and providers should negotiate and make sure that they have the same...

Nov 2017
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Director

Other Observations & Comments

I don't anticipate any growing satisfaction with CareAware myStation. We need to be pushing Cerner...

Nov 2017