CareAware myStation Comments

 
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User Commentary

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Director

Other Observations & Comments

We use the product, but it is being depreciated. We are transitioning to a different system. We did...

Sep 2020
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CMIO

Technology

Because Cerner is sunsetting their technology, they aren't putting any development toward it. Our...

Jul 2020
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CMIO

Functionality and Upgrades

The translation system is not even an option in CareAware myStation. The music streaming is not an...

Jul 2020
 Helpful

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CMIO

Relationship

From what I have been told, Cerner does not keep all their promises. I wasn’t here when the initial...

Jul 2020
 Helpful

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CMIO

Functionality and Upgrades

CareAware myStation has been a stable solution. We haven't had a problem with it in years. I haven’t...

Jul 2020
 Helpful

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CMIO

Interfacing and Integration

CareAware myStation is integrated with the EMR. The nurses can order the educational videos through...

Jul 2020
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CMIO

Relationship

If something were wrong and I needed something or if there were some new features, I could just...

Jul 2020
 Helpful

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Manager

Future Outlook

Cerner is shortly going to stop supporting CareAware myStation. They are in the process of stopping...

Mar 2020
 Helpful

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Manager

Service and Support

The system does about the same things as the rest of the comparable systems do. The problem that we...

Mar 2020
 Helpful

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CIO

Future Outlook

CareAware myStation is going away. Cerner is going to stop supporting it; they are going in a...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

We had a great project team for our area. Cerner’s tools are core components of our whole strategy,...

Dec 2019
 Helpful

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CMIO

Interfacing and Integration

The integration of our EMR with the smart rooms is much higher because the solution is from Cerner....

Dec 2019
 Helpful

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CMIO

Other Observations & Comments

I would tell an organization that is looking at the product that the purchase should focus on...

Dec 2019
 Helpful

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CMIO

Other Observations & Comments

Buying Cerner's product is a big investment in patient entertainment, but it is also very important...

Dec 2019
 Helpful

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CMIO

Functionality and Upgrades

The smart room technology has been pretty stagnant in its development over the last few years, and...

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The primary issue we have had with the solution is that it can be difficult for end users to use....

Dec 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

We purchased this system several years ago with the intent to go house-wide over time. That was not...

Nov 2019
 Helpful

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Manager

Future Outlook

CareAware myStation is being discontinued soon. That was just recently announced and made public.

Nov 2019
 Helpful

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Nurse

Future Outlook

The main reason we are leaving CareAware myStation is that it is not current technology, and Cerner...

Aug 2019
 Helpful

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Nurse

Interfacing and Integration

Cerner's tool is able to fully integrate with our electronic medical record. We are able to do...

Aug 2019
 Helpful

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Nurse

Relationship

The executive involvement from Cerner was subpar. Our local Cerner people were responsive because I...

Aug 2019
 Helpful

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Nurse

Relationship

Cerner didn't embrace any outcomes. We used their tool for education outcomes with our patients, and...

Aug 2019
 Helpful

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Manager

Functionality and Upgrades

As far as I know, CareAware myStation is part of our long-term plans. We have outgrown a lot of...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

I would buy CareAware myStation again. It is a good tool, and it does add value.

Jun 2019
 Helpful

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Manager

Relationship

CareAware myStation is not exactly what we were told it was. Cerner hasn't kept their promises. One...

Jun 2019
 Helpful

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Manager

Sales and Contracting

CareAware myStation doesn’t work entirely as promoted. There are glitches. Also, we were told that...

Jun 2019
 Helpful

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Manager

Service and Support

We get things fixed pretty quickly from Cerner's support. If we have a unit that is down, it gets...

Jun 2019
 Helpful

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Manager

Relationship

Cerner isn’t proactive; they are reactive. For example, we don’t have the video updates that we...

Jun 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We supposedly got a really good deal on CareAware myStation. If we were to take the clinical piece...

Jun 2019
 Helpful

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Director

Implementation and Training

We recently added another location, and we implemented Cerner's product when we opened the new...

Jun 2019
 Helpful

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Director

Implementation and Training

The system has a lot of good training elements, but there are a lot of gaps in the training,...

Jun 2019
 Helpful

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Director

Other Observations & Comments

Cerner didn't make very many promises up front. They showed us the Cadillac, and we got the Volkswagen....

Jun 2019
 Helpful

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Director

Interfacing and Integration

Our EMR and Cerner's product integrate with each other. Nurses wear fobs, and when they walk into...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

We would like the ability to customize the application. Everything is locked down, and we can't...

Jun 2019
 Helpful

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Director

Service and Support

We haven't had much in the way of help with issues that we have had or with meeting patients'...

Jun 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Cerner's product works well for certain diagnoses, but is lacking information about other diagnoses....

Jun 2019
 Helpful

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Director

Other Observations & Comments

We have heard from our patients that there aren't a tremendous amount of options for movies, but our...

Jun 2019
 Helpful

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Director

Interfacing and Integration

We would like Cerner's product to interface with our dietary system. We would like the patients to...

Jun 2019
 Helpful

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Director

Service and Support

We had a rough start with Cerner's product because it was new to us. We made a lot of...

May 2019
 Helpful

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Director

Other Observations & Comments

We would like Cerner to tell us whether we are asking them something that is out of the ordinary or...

May 2019
 Helpful

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Director

Lessons Learned

If we were to go back in time, we would probably do more site visits before making a decision. Doing...

May 2019
 Helpful

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Director

Implementation and Training

We had a hard time during our implementation because the process was so long that Cerner had some...

May 2019
 Helpful

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Director

Functionality and Upgrades

CareAware myStation is one of my favorite things. We especially like the ability to send...

Apr 2019
 Helpful

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Director

ROI / Cost (care and feeding)

We definitely feel like we are getting our money’s worth, especially with the integration through...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

CareAware myStation makes it incredibly easy for us to pull our available data for reports so that...

Apr 2019
 Helpful

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Director

Implementation and Training

When we used Cerner's learning services, I wasn't overly impressed, but I have a really good...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

Getting patients involved in their healthcare is important in making CareAware myStation successful....

Apr 2019
 Helpful

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Director

Functionality and Upgrades

I am quite happy with the R&D moving forward, especially with the population health and the HIE that...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

The weakness of CareAware myStation is it lacks certain functionality. I have CareAware myStation in...

Apr 2019
 Helpful

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Director

Future Outlook

We have had CareAware myStation for a while, and we are continuing to integrate it with another...

Apr 2019
 Helpful

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Director

Lessons Learned

Those considering a relationship with Cerner should do the model experience out of Cerner. It is all...

Apr 2019
 Helpful

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CNO

Functionality and Upgrades

CareAware myStation is easy for the patients to use. The patients can access things without waiting...

Dec 2018
 Helpful

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CNO

Functionality and Upgrades

When patients have issues with their service and want to talk to someone, the patients can send a...

Dec 2018
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CNO

Functionality and Upgrades

It would be nice if the updates could be more automatic. It takes a while to implement the updates....

Dec 2018
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Director

Functionality and Upgrades

CareAware myStation is getting better for us over time. When it isn’t useful to the end users, they...

Nov 2018
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Director

Functionality and Upgrades

We have a robust messaging program through CareAware myStation. We put discharge summaries,...

Nov 2018
 Helpful

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Director

Functionality and Upgrades

With the messaging tool in CareAware myStation, we copied the workflow that the doctors were using...

Nov 2018
 Helpful

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Director

Functionality and Upgrades

Cerner could do some things to improve CareAware myStation, especially in terms of flexibility. Some...

Nov 2018
 Helpful

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Manager

Interfacing and Integration

CareAware myStation has patient information and an entertainment system so that the patients can...

Jun 2018
 Helpful

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Manager

Functionality and Upgrades

One nice thing about CareAware myStation is we can use it to show patients when doctors came in to...

Jun 2018
 Helpful

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Nurse

Functionality and Upgrades

We upgraded some hardware last year. Before that upgrade, patients would often report that the...

Jun 2018
 Helpful

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Nurse

Functionality and Upgrades

There are some basic build issues in CareAware myStation. It is not dynamic enough. For example,...

Jun 2018
 Helpful

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Nurse

Technology

An issue we have faced with CareAware myStation is that the browser in the system is freeware, and...

Jun 2018
 Helpful

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Nurse

Service and Support

Cerner provides virtually no training. In terms of service, Cerner is slow to respond. When we ask...

Jun 2018
 Helpful

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Analyst/Coordinator

Service and Support

Cerner's support isn't really proactive. We receive some notices, which Cerner calls Flashes, for...

May 2018
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

I do think that Cerner tries to avoid charging for every little thing, but that isn't always the case....

May 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

CareAware myStation is a good patient experience. It is a patient-centered device that is like an...

May 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

CareAware myStation works really well. It is a reliable system, and we hardly ever have problems...

May 2018
 Helpful

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Analyst/Coordinator

Service and Support

Proactive service is one of their downfalls. If I find a problem, I have to ask them to help fix it....

May 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

CareAware myStation has a good reputation with patients. Its graphical interface is easy to use....

May 2018
 Helpful

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Analyst/Coordinator

Technology

The biggest limitation of CareAware myStation is the internet browser, which is very old and...

May 2018
 Helpful

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Director

Service and Support

Cerner could improve their involvement, especially when I report issues that I think need...

Nov 2017
 Helpful

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Manager

Functionality and Upgrades

CareAware myStation has everything that we would see in a patient's room, such as movies, relaxation...

Nov 2017
 Helpful

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Manager

Functionality and Upgrades

We would like to see a more robust web browser in CareAware myStation. The current browser is wonky...

Nov 2017
 Helpful

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Manager

Interfacing and Integration

CareAware myStation integrates with only one food service system. The Cerner system has the...

Nov 2017
 Helpful

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Manager

Functionality and Upgrades

CareAware myStation isn't native Cerner code. The system came from a company that Cerner acquired,...

Nov 2017
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Director

Functionality and Upgrades

I think there are still some things that Cerner could do to improve CareAware myStation. They run it...

Nov 2017
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Director

Functionality and Upgrades

We use another vendor's product in addition to CareAware myStation, and the other product is a...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

Cerner still needs to improve CareAware myStation. They can highlight all the bells and whistles,...

Nov 2017
 Helpful

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Director

Other Observations & Comments

CareAware myStation is very easy to use. It connects to Millennium PowerChart. It works as it is...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

CareAware myStation meets our basic needs, but it doesn’t meet our needs for patient experience, and...

Nov 2017
 Helpful

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Director

Lessons Learned

When making promises, vendors and providers should negotiate and make sure that they have the same...

Nov 2017
 Helpful

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Director

Other Observations & Comments

I don't anticipate any growing satisfaction with CareAware myStation. We need to be pushing Cerner...

Nov 2017