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Millennium PowerChart (Global) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Director

Loyalty, Loyalty

We would probably buy the product again, but we would do a lot more market research before jumping...

Apr 2024
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Director

Culture, Culture, Value, Value

Millennium PowerChart is very expensive. The invoicing aspects are very complex. I would change...

Apr 2024
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Director

Operations, Operations

Because we are such an established site, we don't have too much training. However, we have new staff...

Apr 2024
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Director

Product, Product

Oracle Health tends to close off Millennium PowerChart so that we can't integrate it easily with...

Apr 2024
||
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Director

Loyalty, Loyalty, Relationship, Relationship

Oracle Health’s road map seems good. I expect Millennium PowerChart to get a lot better. I think...

Apr 2024
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Director

Relationship, Relationship

Oracle Health’s proactive service has been pretty bad. When there is a known bug, I would like them...

Apr 2024
||
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Director

Product, Product

My likelihood of recommending Millennium PowerChart is good. The design, stability, and reliability...

Apr 2024
||
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Director

Product, Product

Oracle Health has been okay in terms of localizing Millennium PowerChart to meet our...

Apr 2024
||
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Director

Operations, Operations

Some of the vendor's teams are good, but the day-to-day service for issues and incidents is pretty...

Apr 2024
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Director

Product, Product

Since the vendor was still Cerner, they have been promising a new integration engine, and we are...

Apr 2024
||
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Director

Relationship, Relationship

The vendor's resources and expertise are very thin. They have been whittled away, and there are some...

Apr 2024
||
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Director

Product, Product

Cerner needs to improve the user experience. The graphical user interface is now even more outdated....

Apr 2024
||
(0)
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Director

Operations, Operations

The implementation services are quite good. However, Oracle Health could have a better understanding...

Apr 2024
||
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Director

Relationship, Relationship, Product, Product

In terms of meeting our country-specific needs, the product is not a disaster, but it is also not...

Apr 2024
||
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VP/Other Executive

Loyalty, Loyalty, Product, Product

The clinical usability of Millennium PowerChart is not good. Or at least the feedback is not good....

Apr 2024
||
(0)
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VP/Other Executive

Relationship, Relationship, Product, Product

We have had a couple of upgrades that have broken all our internal processes in the last while;...

Apr 2024
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VP/Other Executive

Culture, Culture, Relationship, Relationship, Product, Product

Millenium PowerChart doesn't work as well as Oracle Health promoted it to work, but if we want to...

Apr 2024
||
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VP/Other Executive

Product, Product

Millenium PowerChart is awful at supporting our integration and interoperability goals. Oracle...

Apr 2024
||
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VP/Other Executive

Relationship, Relationship, Product, Product

Millenium PowerChart is very reliable. It is very stable apart from when Oracle Health upgrades it...

Apr 2024
||
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VP/Other Executive

Product, Product

The ease of use for end users is low unless they are using PowerChart Touch, and then it is off the...

Apr 2024
||
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VP/Other Executive

Loyalty, Loyalty

I would like Oracle Health to really accelerate the replatforming of the product to be truly cloud...

Apr 2024
||
(0)
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CIO

Culture

We have had certain things put into our Cerner contract that give us additional support. That isn’t...

Feb 2024
||
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CIO

Product

What we have achieved with Millennium PowerChart is amazing, and I have met all my needs through the...

Feb 2024
||
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CIO

Relationship, Operations

If someone wants to deploy Cerner's system, they have to have a strong team and strong IT leadership...

Feb 2024
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CIO

Culture

Cerner will give us SLAs, but they won't give us financially driven SLAs. In other words, if they...

Feb 2024
||
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CIO

Operations, Product

Before Millennium PowerChart, we came from a very open system. From a change management perspective,...

Feb 2024
||
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CIO

Product

Cerner needs to come up with some better propositions for the private sector. They rely a lot on...

Feb 2024
||
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CIO

Loyalty, Relationship

We have been forgotten by Oracle Health. They have dropped us, whereas for some time we endeavored...

Jan 2024
||
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CIO

Relationship

A lot of Oracle Health’s personnel have changed. The vendor had a pretty big cleanout several years...

Jan 2024
||
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CIO

Product

Oracle Health is quite constrained because of the government department they have to act through,...

Jan 2024
||
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CIO

Loyalty

Oracle Health's technology is good because they have new AI features. If we implement AI, that will...

Jan 2024
||
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CIO

Relationship, Value

Oracle Health's support team fully helps us but not in a timely manner. With Oracle Health, we are...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

Millennium PowerChart's 2012 version was good for most care providers. However, many aspects of the...

Jan 2024
||
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Analyst/Coordinator

Operations

The quality and effectiveness of initial and ongoing training were not up to our expectations. The...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

The service team never was proactive, so we had to report every incident.

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

I received many complaints frequently about a certain issue.

Jan 2024
||
(0)
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Director

Relationship

Receiving feedback for the most complex problems takes a long time. The support needs to be more agile....

Dec 2023
||
(0)
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Director

Product

The vendor didn't develop the revenue cycle. We ended up having to develop another system for the...

Dec 2023
||
(0)
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Director

Relationship

Our main director is excellent. They try to meet any of our needs when we need help with critical...

Dec 2023
||
(0)
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Manager

Relationship, Product

We are doing a major transformative project with Oracle to use more of the product in terms of...

Dec 2023
||
(0)
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Manager

Relationship, Product

We find corners where the vendor is surprisingly underdelivering because they have this big US...

Dec 2023
||
(0)
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Manager

Product

There are little weird design decisions in Cerner's system. Even in terms of usability, Cerner is...

Dec 2023
||
(0)
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Nurse

Product

Cerner needs to improve the system's integration with existing equipment and machines.

Dec 2023
||
(0)
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Manager

Culture

Right now, if we want to buy any additional products or licenses from Cerner, that process could...

Nov 2023
||
(0)
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Manager

Operations, Product

The upgrades Oracle Health sends out every year are very challenging. I can't see my satisfaction...

Nov 2023
||
(0)
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Manager

Relationship

When we call Oracle Health's immediate response center, the support we get is pretty good, but there...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

We are kind of satisfied with Cerner, but the heart always wishes for something more. The times...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

At a technical level, the vendor is pretty good if we have any issues, such as if there is a crash...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations, Product

I'm engaged in deploying and implementing a new documentation methodology promoted by Cerner called...

Oct 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

Our organization has an annual maintenance contract with Cerner, and Cerner has a different...

Oct 2023
||
(0)
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Manager

Product

Patient care has to be proactive and have high-quality standards. If we had standardized solutions...

Oct 2023
||
(0)
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Director

Relationship, Product

Anything we need from Cerner, they can customize for us. The product is very friendly. If we need a...

Oct 2023
||
(0)
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Director

Product

I would like Cerner to work on AI tools. For example, if I wanted to treat a diabetic patient, an AI...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

Oracle Health needs to invest more on the innovative, technological side. There is no innovation...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

We don't see too much training and would like to see more. For private organizations, I would not...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Oracle Health could focus on usabililty and performance as the most important improvements that...

Sep 2023
||
(0)
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Physician

Product

The thing we like about the product is that we can build our own structures inside. Millennium...

Aug 2023
||
(0)
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Physician

Product

An improvement we would like to see Cerner make is with the user interface. It is not getting...

Aug 2023
||
(0)
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CIO

Product

Cerner could develop a more modern and robust architecture to eliminate the Citrix farm layer to...

Aug 2023
||
(0)
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Director

Product

Major HIS vendors, such as Oracle Health, require a significant change in HIS architecture,...

Aug 2023
||
(0)
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Physician

Loyalty, Relationship, Product

Things are going fine with the product. No serious adverse events or breakdowns have occurred. But I...

Aug 2023
||
(0)
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Physician

Loyalty, Product

We are working with old code. We were promised for the longest time that Cerner was going to migrate...

Aug 2023
||
(0)
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Physician

Relationship

One thing that is good with Oracle Health is that although I don’t meet with their leaders very...

Aug 2023
||
(0)
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Physician

Operations

The implementation was excellent. The product had a learning curve, but after the learning curve,...

Aug 2023
||
(0)
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Physician

Relationship, Product

Whenever the potential for integration is there, Cerner does an integration. If the potential is not...

Aug 2023
||
(0)
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Physician

Operations, Product

Cerner started with a vanilla build that came directly from another country. When we started with...

Aug 2023
||
(0)
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Physician

Operations

In terms of driving our hospital's adoption of the EMR, Cerner is doing extremely well. The vendor...

Aug 2023
||
(0)
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Physician

Product

Cerner's product is the best of all of the third-party solutions; all of the data from the product...

Aug 2023
||
(0)
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Director

Loyalty, Product

Millennium PowerChart is fit for what we do. I can't complain about what it does for us. But our...

Jul 2023
||
(0)
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Director

Relationship

We do some little projects with Cerner, and there are some prices that go with those projects. But...

Jul 2023
||
(0)
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Director

Relationship

Oracle Health tends to keep their promises if they are given the opportunity. Our representatives...

Jul 2023
||
(0)
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Director

Relationship, Product

Oracle Health is a bit slower in terms of addressing our unique needs in our region. Some of the...

Jul 2023
||
(0)
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Director

Product

I would like Oracle Health to focus on the foundational blocks around integration and FHIR. I don’t...

Jul 2023
||
(0)
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Director

Loyalty, Product

With the integration with some of the different systems, like with the PACS and our systems for...

Jul 2023
||
(0)
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Director

Relationship

The acquisition hasn’t had much of an impact on us because the main players have stayed the same...

Jul 2023
||
(0)
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Director

Relationship, Operations, Product

We did an upgrade to our early-warning tool, and that has been a big body of work. Oracle Health has...

Jul 2023
||
(0)
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Director

Loyalty, Relationship

We still don't have the cloud-based platform. That platform would open up more possibilities. We...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

With one of the upgrades that was taken, something got reset, and that issue created a patient...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

Oracle Health could improve things from a physician-experience standpoint when it comes to...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

We keep getting feedback whenever we do rollouts at different sites, and we hear the same complaints...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor told us that we needed to give the physicians access to a utility tool in order to have...

Jul 2023
||
(0)
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Director

Operations, Product

The product is fairly intuitive. We get fewer and fewer calls about how to use it because there are...

Jul 2023
||
(0)
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Director

Relationship

We have contact with a representative from Oracle Health if there is an incident. They are always...

Jul 2023
||
(0)
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Director

Loyalty, Product

Our workforce doesn’t see the benefits of the product, so they don't use it to its full capacity....

Jul 2023
||
(0)
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Director

Relationship, Product

We get comments from people asking why the product can’t do certain things or why it takes so long...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

Our experience with Millennium PowerChart has not been very good. When the vendor moved away from...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The big hurdle was that physicians who were old and not computer savvy were not faster with the PC....

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Nobody can have a 100% perfect system, but the vendor needs to keep certain promises or at least...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The physician experience has not evolved for the product. We have not seen anything that has...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We are finding that whenever the vendor takes out a certain component, the new component they put in...

Jul 2023
||
(0)
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CIO

Relationship, Product

I would like Oracle Health to work on AI mobility and to improve the functionality. I would also...

Jun 2023
||
(0)
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Manager

Product, Value

We need modern FHIR-based integration for data in and out of the solution. We also need to have the...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor could improve by focusing on providing customized builds to support our facility's processes....

Jun 2023
||
(0)
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Manager

Operations

Oracle Health's implementation efforts should focus more on delivering the correct solution to end...

Jun 2023
||
(0)
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CIO

Product, Product

There are a number of areas where the connectivity between Millennium PowerChart and the national...

Jun 2023
||
(0)
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CIO

Operations, Operations, Product, Product

The product has a learning curve, and we get a lot of feedback from users that the solution is...

Jun 2023
||
(0)
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CIO

Operations, Operations, Product, Product

Cerner is a bit slow in the introduction of new technology, or we are a bit slow in deploying it. I...

Jun 2023
||
(0)
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Director

Value

Oracle Health charges for any new implementation, but I think that is the norm. They don’t charge...

Jun 2023
||
(0)
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Director

Relationship

Oracle Health does deliver; they are just a little slow sometimes.

Jun 2023
||
(0)
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Director

Relationship, Product

Oracle Health could improve in terms of being proactive. I would like something to benchmark where...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

We have a lot on our plate right now, so if Oracle Health can do whatever they have committed to do,...

Jun 2023
||
(0)
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Manager

Culture, Value

Oracle Health should focus on AI and lower the cost of the hardware.

Jun 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship, Operations

We went with the out-of-the-box model for most of Millennium PowerChart, and we were surprised at...

May 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship

We have to badger Oracle Health’s support people about tickets and updates. Also, some of the...

May 2023
||
(0)
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CIO

Relationship

We have regular meetings with our account manager to go through our issues. The meetings are...

May 2023
||
(0)
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CIO

Operations

I have seen Millennium PowerChart work really well, so I know it can work well. However, it seems...

May 2023
||
(0)
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CIO

Value

Oracle Health charges us for every little thing. For example, what we pay for a certain service is...

May 2023
||
(0)
 Thank you  Helpful

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CIO

Operations

I was underwhelmed with Oracle Health’s implementation services throughout the project, and I think...

May 2023
||
(0)
 Thank you  Helpful

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CIO

Operations

Implementation training is not Oracle Health’s core business. The vendor is getting really lax in...

May 2023
||
(0)
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Director

Product, Product

Our OBs and gynecologists are not very keen on Millennium PowerChart. With our old system, we were...

May 2023
||
(0)
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Director

Product, Product

Millennium PowerChart’s reliability and reportability is very good. The amount of information that...

May 2023
||
(0)
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Director

Loyalty, Loyalty, Product, Product

Our IT department has probably had a more positive experience than our other teams have with...

May 2023
||
(0)
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Director

Product, Product

We still haven’t got the whole package, so sometimes I wonder whether the information I am giving is...

May 2023
||
(0)
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Director

Operations, Operations

Our entire implementation experience was appalling, but I don’t know whether that was because of...

May 2023
||
(0)
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Director

Relationship, Relationship

There are time delays with Oracle Health’s support team. We sometimes have to wait several hours,...

May 2023
||
(0)
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Director

Value, Value

The cost of the whole Millennium PowerChart system was really high. We have also had to go to...

May 2023
||
(0)
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Director

Operations, Operations

A lot of the problems with Millennium PowerChart happened because we had to either go live when we...

May 2023
||
(0)
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Director

Product, Product, Value, Value

I wouldn’t buy Millennium PowerChart again. It is very unwieldy. When we took the data on, the...

May 2023
||
(0)
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Director

Product, Product

I don’t really like Millennium PowerChart, but I can see how much more modern it is. The problems I...

May 2023
||
(0)
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Analyst/Coordinator

Value

Oracle Health doesn’t avoid charging for every little thing. There are still some things that pop...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

When issues are raised, it takes a little longer than normal for them to be resolved. I know there...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

If I were talking to a peer considering Oracle Health, I would talk about the product's ease of use,...

Apr 2023
||
(0)
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An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
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Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
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Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
Article
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A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
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Related Reports
White Paper
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Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
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European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.
Performance
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Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



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