Millennium PowerChart (Non-US) Comments

 
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CIO

Future Outlook

All the clinical parts are based in Cerner's product. We have the big job right now of migrating...

Sep 2020
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CIO

Functionality and Upgrades

For COVID-19, we haven’t used anything besides what we already have. We have used Cerner's product,...

Sep 2020
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CIO

Functionality and Upgrades

Cerner is advancing their products, but sometimes, the advancements don't work for our area, and...

Sep 2020
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CIO

Service and Support

Cerner is always strict about keeping their promises. When we ask for things that aren't in the code...

Sep 2020
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CIO

Service and Support

The technical support is from the United States. We have representatives here, but there are very...

Sep 2020
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CIO

ROI / Cost (care and feeding)

We have no regrets. People complain that the cost isn’t simple. Not just any institution can...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I would like some enhancements for the way physicians do documentation. Currently, our doctors are...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

We are using MPages, which is good when it is used properly. Some physicians use MPages to get an...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Millennium PowerChart is flexible. The level of customization that we have is great. We like the...

Sep 2020
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Analyst/Coordinator

Service and Support

Cerner supported us greatly during COVID-19. The enhancements that Cerner and the team provided...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Prior to COVID-19, we were actually trying to compare Cerner's system to other systems. We were...

Sep 2020
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Manager

Implementation and Training

There wasn't a one-time implementation with Cerner. We also have other implementations going on with...

Sep 2020
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Manager

Service and Support

Cerner definitely needs to improve on their advisory role. Right now, we are being helped with...

Sep 2020
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Manager

Service and Support

We worked with Cerner during the pandemic, so Cerner's resources were limited because of travel...

Aug 2020
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Manager

Service and Support

Cerner could improve by taking ownership of issues as they are escalated. Many times, we feel like...

Aug 2020
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CIO

Implementation and Training

Cerner has done a good job of training when it comes to the modules. Cerner trains new staff and...

Aug 2020
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CIO

Technology

I believe Cerner could make the product more flexible to configure. Many times, the configurations...

Aug 2020
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CIO

Implementation and Training

Cerner's on-site training is very good. We can reach the training resources anytime that we need to.

Aug 2020
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CIO

Implementation and Training

Cerner's virtual training could be improved. Sometimes there isn't training available virtually that...

Aug 2020
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CIO

Relationship

Cerner helps to solve issues with third parties such as Citrix and Oracle. Cerner is big enough that...

Aug 2020
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Director

Functionality and Upgrades

We have been a Cerner client for so many years, so we have a really large database of information....

Aug 2020
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Director

Functionality and Upgrades

There have been instances when we have received products from Cerner that were certainly made for...

Aug 2020
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Director

Service and Support

A lot of Cerner’s new product lines require a cloud-based infrastructure. We are taking steps to...

Aug 2020
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Director

Other Observations & Comments

The only major competitor for Cerner is Epic. For what we need a product to do, I would purchase...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We have had instances where Cerner overpromised in terms of what the solutions could do....

Aug 2020
 Helpful

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Director

Sales and Contracting

Cerner doesn't nickel-and-dime, but it is really hard to do proofs of concept with them for new...

Aug 2020
 Helpful

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Director

Future Outlook

Cerner did rapid development, but there have been many issues with their product lines in terms of...

Aug 2020
 Helpful

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Director

Technology

Cerner's platform is a compendium of solutions that have been put together. Cerner doesn't use a...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

The system is certainly tailored to healthcare. That is really needed and appreciated because...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

Cerner has to make a really big investment to reshape and redesign their solution onto a web...

Aug 2020
 Helpful

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CMIO

Other Observations & Comments

I compare my relationship with Cerner to a marriage. It is hard to compare my marriage to other...

Aug 2020
 Helpful

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CMIO

Functionality and Upgrades

Some of my lower scores for Cerner are around the usability, the functionality, and the delivery of...

Aug 2020
 Helpful

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CMIO

Service and Support

Cerner's priority is the US. There have been times when the support has been better than it was in...

Aug 2020
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CMIO

Interfacing and Integration

Cerner's API strategy in our country has been abysmal. We have pushed Cerner on that front. In the...

Aug 2020
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CMIO

Other Observations & Comments

When a vendor that has long-standing relationships with organizations of our size sells me a product...

Aug 2020
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Director

Service and Support

Cerner's support is really good. All of the COVID-19 developments we have done were with the help of...

Aug 2020
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Director

Relationship

Cerner is a good company. As an EMR vendor, Cerner is well known worldwide. They are not just known...

Aug 2020
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Director

Functionality and Upgrades

Overall, Millennium PowerChart is really good, and our physicians are used to the system. In the...

Aug 2020
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Director

Interfacing and Integration

Interoperability with Cerner's system is working very well right now. We have done multiple...

Aug 2020
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CMIO

Other Observations & Comments

Cerner customers are not buying a piece of software; they are buying a solution to the problem of...

Aug 2020
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Director

Service and Support

Cerner's IT team is really good. We have done an optimization of the clinical workflow, and now the...

Aug 2020
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Director

Implementation and Training

The training from Cerner is way better than it used to be. When we started working with Cerner,...

Aug 2020
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Director

Service and Support

Cerner's innovation isn't that high. All of their focus is on the cloud solution. Everything resides...

Aug 2020
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Director

Lessons Learned

Right now, we are comparing the price of Cerner with the price of other vendors, and Cerner seems to...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

A year from now, if Cerner hasn't solved a cloud issue that they have, my satisfaction is going to...

Aug 2020
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Director

ROI / Cost (care and feeding)

I would support my organization in buying Millennium PowerChart again. With what we have, it has...

Aug 2020
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CMO

Other Observations & Comments

The only single area where Cerner could improve is going to the cloud. We have no options for that...

Jul 2020
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CMO

Other Observations & Comments

When it comes to PowerChart, Cerner doesn’t have a predesigned and established oncology piece for...

Jul 2020
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CMO

Other Observations & Comments

We were lucky that we took Cerner many years ago and that they were not that large in our region....

Jul 2020
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Analyst/Coordinator

Service and Support

Cerner is friendly. Whenever we call, someone is available, but I have been working with Cerner for...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

Most of our end users are not English speakers, especially those who do the scheduling. English is...

Jul 2020
 Helpful

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Analyst/Coordinator

Sales and Contracting

It is very tough to say whether I would buy the product again. I probably would. In terms of the...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We are in a different environment in our specialty, so we are different than what the vendor is used...

Jul 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

I don’t know about feeling nickel-and-dimed. But based on the last few contract negotiations I have...

Jul 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

I personally haven't received any training from Cerner. The clinical folks have received more direct...

Jul 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

Cerner's training documentation is extremely standardized. Cerner often trains us on their own...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

We don't really use a lot of Cerner's interfacing abilities. We have an in-house interfacing team....

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system’s ease of use was a very tough situation back when we started. That was one of the...

Jul 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Cerner's vision is good in terms of delivering new technology, but their delivery is often late....

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

Cerner's support is generally good. The folks are knowledgeable. We sometimes get bounced around...

Jul 2020
 Helpful

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Analyst/Coordinator

Future Outlook

We are receiving our money's worth from Cerner for both the solution and some of the consulting...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The breadth of the solution is enormous. We can basically run our entire hospital on the platform...

Jul 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

One of the challenges that I have run into with the system is that we have to expect to invest a lot...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I would buy the system again with the caveat that I would like to see more room for modifications. I...

Jul 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Based on the numbers that I have heard from the higher-ups at our company, I would rate whether we...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product is fantastic. Our vision was to make sure that all of our organizations were amalgamated...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Enterprise wide, there are not a lot of shortcut keys. Also, when we are looking at documents, we...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product is definitely a system that works across the board. We have had to customize a lot in...

Jul 2020
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CIO

Functionality and Upgrades

I would buy Millennium PowerChart again. If we went through another procurement process, it would be...

Jul 2020
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CIO

Relationship

Cerner was pretty good about keeping their promises from the procurement all the way through to the...

Jul 2020
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CIO

Implementation and Training

Cerner was pretty good during the implementation. There was a really good implementation lead, and...

Jul 2020
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CIO

Implementation and Training

Training is an area where the vendor could use a little bit of help. The vendor didn't do a poor job...

Jul 2020
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CIO

Sales and Contracting

The product works as promoted pretty well. We haven't really had any surprises. From the sale all...

Jul 2020
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CIO

Service and Support

We certainly had some challenges with integration and interoperability as we went through the...

Jul 2020
 Helpful

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CIO

Functionality and Upgrades

The overall quality of the product is pretty good. I have used most of the big vendors, and Cerner...

Jul 2020
 Helpful

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CIO

Functionality and Upgrades

There is some room for improvement in terms of the product's ease of use. One of the big things is...

Jul 2020
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CIO

Service and Support

We are pretty new to the product. To the vendor's credit, they were pretty nimble and innovative in...

Jul 2020
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CIO

Sales and Contracting

Whether we receive our money's worth is relative to the place and to other vendors. Certainly,...

Jul 2020
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CIO

Future Outlook

We would recommend Cerner to others. Things have been good so far. There is a cost to us using the...

Jul 2020
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CIO

Service and Support

The vendor has been really good about helping us even though we aren't US based. There are a number...

Jul 2020
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CIO

Service and Support

The vendor hit the ball out of the park for support during the COVID-19 pandemic. If I could give...

Jul 2020
 Helpful

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CIO

Service and Support

Never did the vendor say that they needed a nickel here and a dime there to go forward with any...

Jul 2020