Cybersecurity Is Critical in Today's Environment
Millennium PowerChart (Non-US)
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Subject Expert
Everton Santos
Research Director
Commentary Summary
User Commentary
CMO
The most important thing for Cerner to do is take care of patient safety. The key point of all the...
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CMO
I am waiting for Cerner to offer a cloud version of Millennium PowerChart for our region. That...
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CMO
I would recommend Millennium PowerChart if the organization can tolerate the expense and afford the...
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Director
The relationship with Cerner has been quite good. We have worked very closely with them and they...
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Director
The solution is what it is. Some clinicians like it, and others don't. We try to accommodate...
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Director
One way Cerner could improve the product is to make it less configurable. If we had another vendor's...
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CIO
In general, our implementation with Cerner went very well. Their team was wonderful to work with,...
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CIO
There isn't much that Cerner could do to be better. We received double the services that we paid...
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CIO
We have a fully functioning system right now, and we were very impressed by how smooth it was. I am...
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CIO
Cerner is delivering new technology, but they could be more innovative.
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CIO
I think that our overall satisfaction with Cerner will decrease. The attention that they are showing...
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Director
At the start, when we did the contract with Cerner, they charged us a lot of money. Now, we are...
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Director
The integration between our PACS and Cerner's product is perfect. It is one of our best integrations....
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Director
Some of our staff members do not have very much technical education, and Millennium PowerChart is...
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Director
We have certain devices that we wanted to integrate with Cerner's system, and Cerner charged us for...
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Director
Cerner's system is working fabulously. It is a great program. However, I notice a lot of informative...
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Director
Cerner needs more people for reporting. Our reporting team is small, so we want some guidance. That...
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Director
One of the best things we have is the collaboration between Cerner and our organization. We have a...
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Director
Everything starts with a relationship. We have a very tight collaboration with Cerner. We have...
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Director
Code-level changes are difficult to make in the system. When we want to make code-level changes, our...
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Director
Apart from the physician viewpoint, we never see any issues with the system unless something is...
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COO
When Cerner shows us products, they tell us what they can do. However, I would prefer that they show...
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COO
If Cerner doesn’t step up to the challenge, Google, Apple, Microsoft, or other big players will just...
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COO
I am very happy with Millennium PowerChart because it has allowed us to do a lot of things that we...
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COO
We use another product to visualize the data. Cerner has a visualization tool already, and it is a...
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COO
We will probably have the Cerner system for at least the next few years. Others in the organization...
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COO
Cerner knows their business, so they understand that if they offer something free of charge, that...
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COO
Cerner has a trainer on-site, so we have a lot of staff members that are properly trained. If we...
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Manager
Cerner does avoid nickel-and-diming. Based on our long relationship with them, they have been good...
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Manager
As a result of the COVID-19 pandemic, we were not able to have the Cerner team on-site for some of...
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Manager
In general, Cerner's solution has been a very good EHR. Even though it is an old version we are on,...
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Manager
Cerner has some integrations and certain features that are currently not available in our region...
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Manager
In general, the HIS has been improving, and we have seen a lot of new things coming in, especially...
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Director
The system has been really beneficial for us. The providers using the system have seen improvements...
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Director
What is painful is there are some very minor things that need to be tweaked a little. There is...
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Director
The vendor's support has been great. Whenever we send an email asking questions, the support people...
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Director
The workflow in the system is smooth for our end users. The system is very user friendly. Using the...
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Director
The system fits our workflow for our hospital. The vendor seems to do that for every hospital; they...
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CMIO
When we submit a change to the vendor’s support center, maybe they are quite busy supporting other...
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CMIO
One opportunity for improvement has to do with the way Cerner implemented the product. It was quite...
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CMIO
Millennium PowerChart is not an easy solution to use. It takes time for the users to adopt what we...
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CMIO
Maybe Cerner’s staff members are not equal in their skills, so they should do cross-training. Even...
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CMIO
I would like the vendor to give us better access to information. For example, I would like them to...
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CMIO
Some of the solutions that the vendor has in North America are not supported in our region,...
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CMIO
The benefit of this product is that now we have all the data digitized, so all the information is...
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CMIO
When we do any changes to our system, we need to look for the outcomes so we can see whether we...
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CMIO
Cerner’s EMR is a good solution, but we would like to maximize its benefits. When Cerner implements...
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CMIO
If we had to decide whether we would buy Cerner's solution again, we would look at the other...
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Director
We have good support from Cerner. The last upgrade we had was very smooth. We only had issues with...
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Director
Any promises the vendor makes are fulfilled in the system. Cerner customizes the system for any...
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Director
We like that the system is very simple to customize. The challenge with ongoing technology from...
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Director
I would like Cerner to focus on things related to the cloud and AI. We have reached our maximum, so...
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CMIO
Cerner doesn’t always keep their promises. Sometimes there is some sort of opportunity, and they may...
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CMIO
The cost depends on the contract and the agreement that we have with Cerner. Cerner is trying to...
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CMIO
Some of the trainers are so good, but some of them are new and don’t know things. We really...
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CMIO
I am docking points for interoperability. We have components that we need integration for, and we...
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CMIO
Cerner, like any company, has evolving technology. They have a small team updating their solutions...
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Manager
In general, I would say that our relationship has been good so far. Over the past years, Cerner's...
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Manager
Cerner's flexibility during the implementations is something that I appreciate about them.
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Manager
Like every client, I like to see more functionality come in. Cerner does bring in new functionality,...
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VP/Other Executive
Cerner does patchwork, but since they do not meet a number of our requirements in the patient...
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VP/Other Executive
The vendor needs to improve their upgrade strategy. We end up waiting for years for an upgrade, and...
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VP/Other Executive
Cerner always tries to charge us more than what is in the contract. Cerner’s strength is marketing....
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Manager
We don't have problems with the language in Millennium PowerChart, but we do have issues with the...
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CIO
Cerner's system obviously has a high cost, but it is worth the money. The business practice that is...
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CIO
I like that Cerner is will not apply anything until it is reviewed and studied. Cerner makes sure to...
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CIO
Everything with Cerner is very great. Things are going very well. Our recent upgrade was actually...
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CIO
Things with Cerner are very hard on the integration front. There is a cost for any additional...
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Director
Cerner’s executive presence is remarkable, even though they are doing poorly in a lot of other...
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Director
My message to organizations planning to procure Millennium PowerChart is to bear in mind that the...
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Director
Cerner pretty much offers the same support model in most regions. They offer the basic tier zero....
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Director
Half of the lost points in the Cerner column are attributed to Cerner, but the other half is...
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Analyst/Coordinator
From a user-interface perspective, the product had a much better visual appearance before the...
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Analyst/Coordinator
In terms of how the product was promoted, the product mostly does what the vendor said it would do....
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Analyst/Coordinator
We didn't go with Cerner's training. We actually did our own in-house training. There was nothing...
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Analyst/Coordinator
Cerner did an upgrade with some big changes, and they didn't give us any proper training for the...
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CIO
Cerner's implementation is very professional. Cerner has moved with us heavily into the field of...
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CIO
We have significant decisions to make in the next year as to whether the current model has longevity...
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CIO
Cerner hasn't nickel-and-dimed us, but the culture here is that we don't know what we want. It is...
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CIO
I have yet to come across an EMR that we could classify as having a great user experience. No EMRs...
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CIO
Rather than having my doctors pushing computers around on wheels in the clinical environment, I want...
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CIO
I would love Cerner to load in code translators so that it wouldn't matter if the codes were from...
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CIO
I want to see AI layered into the Cerner product in order for us to make better and more...
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CIO
Cerner works very closely in partnership with us. In the beginning, I asked Cerner to work more...
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CIO
We asked Cerner to do something, and they said they didn't have the resources. I asked Cerner to...
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CIO
Our vendor executive involvement with Cerner is very good. If we need access to the senior...
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CIO
I have worked with different EHRs over the past many years, and I have worked with some really bad...
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CIO
With every step that we took during the pandemic, Cerner was standing beside us. The pandemic was...
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CIO
It doesn't matter how bad a product is. If there is a fantastic company behind the product, we will...
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CIO
We haven't had a priority-one incident with Cerner's system for a while. I don't think that I have...
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Analyst/Coordinator
When we implemented the system, we wanted to know how best to use the system and get things done. We...
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Analyst/Coordinator
Millennium PowerChart is not ideal in terms of the customizations we can make. We view other...
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Analyst/Coordinator
Using Millennium PowerChart for coding works well in the fact that we don’t have to pull a chart and...
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Analyst/Coordinator
Millennium PowerChart allows users to zoom into documents in some places of the documentation but...
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Analyst/Coordinator
One of the biggest challenges we have with Millennium PowerChart is that we don't have a lot of...
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Analyst/Coordinator
The training for the system was left to our group. We had to provide our own training in the coding...
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Analyst/Coordinator
There is a learning curve with any new system that we implement, but in terms of the usability of...
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Analyst/Coordinator
We had a Cerner resource on the project who was fantastic, but then the vendor brought somebody else...
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Manager
The vendor keeps their promises, but if they don't, they will explain why. The vendor will give us...
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Manager
Millennium PowerChart is used by a variety of user groups with different workflows, and we are...
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Manager
Cerner could improve by being as nimble as possible with support. Nimble support is a key...
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Director
Cerner's oncology module still needs a lot of work and development. We expect them to improve that...
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Director
We are very happy with the Cerner manager we have. Every time we need something, they are there to...
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Manager
The product has definitely served a purpose. That purpose has been to augment and integrate...
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Manager
A vendor's service can be proactive, whether that refers to support for the solution or when there...
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Manager
We are having some technical challenges in the background. There seem to be some interfacing...
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Manager
Things are good, and we are satisfied. The product meets our requirements and expectations. It...
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Manager
Overall, we are very happy with Cerner. They look to the future. They are integrating new technology...
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Manager
Any of the challenges that we have had with the integration, communication, failures, or anything...
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Manager
The system is comprehensive and thorough. It has all the information we may need, but it is a little...
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Manager
We would just like to be kept up to date on the planned upgrades for features that are going to be...
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Director
I think Cerner's strengths are their executive engagement, flexibility with configuration options,...
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Director
Cerner has several weaknesses. They have a very old system architecture that makes system upgrades...
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Analyst/Coordinator
Cerner could improve on their support after the go-live. The support from the subcontractor after...
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Director
The vendor supports us as much as they can. They give us a lot of things without charging us.
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Director
The solution is good for the clinicians, the physicians, and the nursing team. It is user friendly...
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Director
The vendor needs to improve the design of the application. They could enhance the user interface to...
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Manager
There are project delays due to a lack of resources. There is a lack of planning for code upgrades....
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Director
Things are challenging right now. We are struggling with increased volume from COVID-19. The system...
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Director
Millennium PowerChart is a tool for meeting the needs of critical documentation, and it is meeting...
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Director
Cerner has been highly flexible when it comes to supporting us through the COVID-19 crisis, building...
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VP/Other Executive
The use of HTML has improved our ease of use and allows us to have better-looking things, but that...
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VP/Other Executive
Our implementation of medications took a lot of build time, but we are happy with it now.
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VP/Other Executive
There has been talk about having a single digital patient record for the whole area, which might...
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VP/Other Executive
We find Cerner a little bit hard to deal with, and part of that is because the code is written in...
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VP/Other Executive
If Cerner is able to do something, they tend to do it. They don't make promises about things that...
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VP/Other Executive
Cerner is claiming lots of interoperability wins, but I don't see a lot of customers saying that...
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VP/Other Executive
We did a code upgrade and had some issues where we had to run a script every hour to make sure...
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VP/Other Executive
The IV fluid management capability is poor out of the box, but with HTML, we have been able to make...
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VP/Other Executive
Cerner is being proactive in delivering new technology. In terms of trying to meet our needs, Cerner...
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VP/Other Executive
We know Cerner is expensive, but we pay for what we get.
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Director
We implemented a telehealth solution in a few weeks during the pandemic. Cerner couldn’t do that....
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Director
Cerner was one of those unique companies that stood up and asked what they could do to help during...
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Director
Cerner has had some major changes in staffing, and those changes have had an impact on the service...
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Director
Some of our issues are not so much the people. My personal feeling is that Cerner's staff members...
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Director
There was an instance where Cerner was flexible with us on paying them. Other vendors would have...
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Director
It has been hard to realize a benefit in terms of getting our money’s worth because a lot of things...
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CIO
Cerner doesn't charge for everything. They have been pretty good about some things. We get a lot of...
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CIO
The functionality is pretty strong. I am very impressed. We have massive plans for the Cerner...
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CMIO
I would grade Cerner's support as barely passable. There have been a lot of times when we have had...
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CMIO
Cerner has a very siloed approach to development. Everything is divided into workstreams. A lot of...
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CMIO
Cerner's collaboration with other vendors has made our transition to voice dictation almost...
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CMIO
There have been many times when we have asked Cerner for a solution, and they have told us that they...
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CMIO
Cerner needs to refine their initial scope piece. They did a needs assessment and came to us with a...
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Manager
I wouldn't buy Millennium PowerChart again. We have the whole hospital on the system, and the...
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Manager
We spent a long time waiting for the last upgrade. Cerner is getting more hospitals on board, so I...
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Manager
Millennium PowerChart is functional. I just don't know whether there is a better system for what we...
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Manager
Right now, I can't interface with another product, and that is apparently because of Cerner. My...
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Manager
Cerner may offer new technology, but it is too expensive. Everything comes at a cost. If we want...
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Manager
I don't have direct interactions with Cerner's support people, but Cerner does respond to our...
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Manager
I don't know why hospitals are buying Millennium PowerChart. I am seeing more hospitals going with...
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Manager
I do get some outcomes, but they are very small. The big projects don't seem to go smoothly. For...
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Director
Cerner's people are always looking at how they can work with us to improve Millennium PowerChart and...
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Director
It is difficult when Cerner describes a new functionality or feature that is coming down the pike...
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Director
I believe that Cerner's promises are made with good intent, but they don't always have an...
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Director
Cerner is bringing in the right people to help them understand the elements that go with...
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Director
The best part of Millennium PowerChart is the integration that comes with it for most of our...
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Director
Cerner has been really good during the COVID-19 pandemic. That has been one of their strengths. They...
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CMIO
The solution's basic weaknesses are its integration difficulties with non-Cerner solutions and the...
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CMIO
Cerner's support for FHIR outside of the US is lagging. A lot of their support for global issues and...
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CMIO
In the next 12–18 months, Cerner should focus on their clinical documentation and workflow...
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Director
Millennium PowerChart's integration with other digital health solutions is a challenge. There are a...
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Analyst/Coordinator
Cerner keeps their promises up to a certain point, but Cerner is trying their best to meet all our...
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Analyst/Coordinator
Cerner has standard training material that doesn't cover all the aspects that we need it to, and if...
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Analyst/Coordinator
We have some integration limitations. There are third-party solutions that we would like to...
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Analyst/Coordinator
Using Cerner's system is easy because of the user interface. It is organized, and the subtitles are...
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CMIO
Some of Millennium PowerChart's key strengths are its open architectures and support for client...
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Director
Some of the scoring is reflective of local governance processes. My experience in working with...
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Director
Some of the key strengths that I see in working with Cerner are a willingness to present solutions...
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Director
In terms of areas for improvement, many weaknesses lay within our own systems that impact...
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Director
There are some significant opportunities at present, but there are also dependencies that we should...
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Analyst/Coordinator
Cerner is much better than they used to be in terms of being proactive. They are doing frequent,...
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Analyst/Coordinator
Cerner needs to improve the quality of the personnel who are working with us to troubleshoot issues....
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Physician
When we ask for any help with interfaces, things take far too long. I don't understand why creating...
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Physician
There is a third party for service and additional help. Cerner has set up that relationship for us,...
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Physician
I get the feeling nothing happens when we suggest things or identify problems with Millennium...
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Physician
There is a lot of legacy code in Millennium PowerChart that makes the system very clunky. Millennium...
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Physician
Analytics and reporting in Millennium PowerChart are either nonexistent or not executed very well....
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CIO
We are supported very well by the vendor's executives. The support is prompt, but the resolution...
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Manager
We became a data-driven organization and were able to make decisions based on the dashboard data....
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Director
We have received excellent service from the on-site support team and the development team.
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CIO
Although we are working with Cerner, they are tolerating the situation on the ground. Cerner's...
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CIO
For Cerner, we have the Immediate Response Center. If we start there, there is a resource, and we...
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CIO
Cerner's software is our lungs that we breathe through. Data is generated from Cerner's system to...
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Manager
It's really easy to use and the support that we got from Cerner team is great.
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Manager
Our support from Cerner is very helpful and active.
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Analyst/Coordinator
I am very satisfied with Cerner. If I need assistance, I get it fast.
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Nurse
Cerner is good. They are supportive all the time.
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Director
They are a company at the end of the day, and they are seeking a profit. The vendor charges for all...
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Director
The vendor could help us improve the structure and workflow within the system. That would be really...
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Director
From the outset, Cerner's support people have been efficient at delivering the required information...
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CIO
Our future satisfaction with Cerner will be better, and we will be building the chemotherapy...
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Director
We are satisfied with the vendor. The vendor covers a lot of areas, but they do not cover every...
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Director
If I had the choice again today, I would for sure buy this product again. When we started our...
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Physician
The best part about Cerner is that when we need access to more options, we find an immediate answer...
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Manager
The Cerner executive engagement got much better this year, and I am satisfied with the responses as...
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Nurse
PowerChart is very useful to access patients' relevant information. It is very easy to document...
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Physician
Overall, the software is easy to learn and use. It helps with my daily needs with patient care. The...
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Manager
The team based here is exceptionally supportive and innovative. I have interacted closely with the...
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Nurse
The Cerner team is always approachable and ready to provide support when it is needed.
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Nurse
We should not forget how Cerner covered 24 hours of direct support when we had a major system upgrade....
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Nurse
Cerner's training and the accuracy of their information delivery is something to appreciate.
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Physician
Cerner has continuously proven to be proactive during the COVID-19 situation by coming out with...
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Physician
Cerner was asking for money for the training, so we came up with a matrix. Our team is continuously...
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Physician
PowerChart is not the easiest solution to work with, but at least Cerner is upgrading the core. We...
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Physician
The only issue I have is with executive involvement. I personally work with our leadership and...
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Manager
I am satisfied with the solution, but I have no alternative to compare it to. The order of updating...
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Physician
As a subject matter expert, I am in direct communication with Cerner, and most of our requests for...
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Physician
I have been well versed in Cerner over the past many years and am finding the current module for a...
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Physician
The vendor has good support people who are available and who understand the work very well. Those...
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Physician
During our go-live, I was told that we would have a certain module. That module was sold to us. I...
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Physician
The behavioral health solution is integrated with this product. Once we go to the product and open...
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Physician
In terms of the documentation process for the clinician, the vendor does have the requisites for...
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Physician
All the investigations that we get for patients are marked in bright yellow, and that is one of the...
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Physician
Cerner has come up with a specialized module that is very good for all of us. I think the support...
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Physician
I am very happy with the vendor. I really hope we can work together with Cerner. Cerner is doing a...
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Physician
I was told that Cerner would be bringing in a certain module when we did the implementation, but I...
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Director
While I feel that I have been well supported on an ongoing basis by team members, Cerner itself has...
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Director
I have only had positive experiences when interacting with my local Cerner team. That team has...
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Director
PowerChart is an advanced module that captures great amounts of data, but it requires extra support...
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Director
We just did a huge upgrade, and it was a very big jump. It was really a big challenge, but Cerner...
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Director
It is always a miracle when vendors keep their promises, especially when it comes to a tail-end...
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Manager
We used to add stricter data from Cerner. We use the data in our research. We are working on...
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Physician
Cerner is on top of the technology. They keep things updated, and that is important. In the future,...
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Physician
I am hoping that the vendor will provide more workflow solutions for our region. We have had some...
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Manager
Our experience with Cerner has evolved a lot. It has been great. They have definitely done a...
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Manager
We are definitely finding a lot of areas where Cerner needs to improve. A lot of solutions and...
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Manager
The product workflows need to be specific to the regional needs of our country. We don't have...
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Director
The integration between Millennium PowerChart and specialty systems is easier than before....
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Physician
The first initial screen is where we can access the patient information for everything, and that is...
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Physician
During the COVID-19 crisis, Cerner provided the solutions for the worklist and surveillance for the...
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Physician
Cerner is providing us some training material in the form of a PDF. They did very nice work with the...
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Director
I believe that Cerner has supported us a lot, especially during the evaluation phase and the...
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Nurse
I like that Millennium PowerChart has an interactive view. All of the data is presented on the same...
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Nurse
When we are writing a nursing note, sometimes there is an error. We can strike the error out and add...
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Director
I first encountered the vendor at a different organization years ago. I attended their conference,...
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Director
Because of our location, we don’t have as many local resources as people in the UK or US would have....
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Physician
During COVID-19, we didn’t have any problems that needed Cerner's intervention. Our clinicians did...
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Manager
We were told that something would work, but then during the implementation and post-implementation,...
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Physician
The vendor's product is very good, and the vendor knows their job. The system is user friendly. We...
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