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Millennium PowerChart (Non-US) Comments
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Commentary Summary
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User Commentary
Director
Cerner's oncology module still needs a lot of work and development. We expect them to improve that...
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Director
We are very happy with the Cerner manager we have. Every time we need something, they are there to...
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Manager
The product has definitely served a purpose. That purpose has been to augment and integrate...
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Manager
A vendor's service can be proactive, whether that refers to support for the solution or when there...
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Manager
We are having some technical challenges in the background. There seem to be some interfacing...
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Manager
Things are good, and we are satisfied. The product meets our requirements and expectations. It...
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Manager
Overall, we are very happy with Cerner. They look to the future. They are integrating new technology...
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Manager
Any of the challenges that we have had with the integration, communication, failures, or anything...
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Manager
The system is comprehensive and thorough. It has all the information we may need, but it is a little...
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Manager
We would just like to be kept up to date on the planned upgrades for features that are going to be...
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Director
I think Cerner's strengths are their executive engagement, flexibility with configuration options,...
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Director
Cerner has several weaknesses. They have a very old system architecture that makes system upgrades...
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Analyst/Coordinator
Cerner could improve on their support after the go-live. The support from the subcontractor after...
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Director
The vendor supports us as much as they can. They give us a lot of things without charging us.
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Director
The solution is good for the clinicians, the physicians, and the nursing team. It is user friendly...
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Director
The vendor needs to improve the design of the application. They could enhance the user interface to...
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Manager
There are project delays due to a lack of resources. There is a lack of planning for code upgrades....
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Director
Things are challenging right now. We are struggling with increased volume from COVID-19. The system...
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Director
Millennium PowerChart is a tool for meeting the needs of critical documentation, and it is meeting...
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Director
Cerner has been highly flexible when it comes to supporting us through the COVID-19 crisis, building...
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VP/Other Executive
The use of HTML has improved our ease of use and allows us to have better-looking things, but that...
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VP/Other Executive
Our implementation of medications took a lot of build time, but we are happy with it now.
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VP/Other Executive
There has been talk about having a single digital patient record for the whole area, which might...
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VP/Other Executive
We find Cerner a little bit hard to deal with, and part of that is because the code is written in...
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VP/Other Executive
If Cerner is able to do something, they tend to do it. They don't make promises about things that...
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VP/Other Executive
Cerner is claiming lots of interoperability wins, but I don't see a lot of customers saying that...
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VP/Other Executive
We did a code upgrade and had some issues where we had to run a script every hour to make sure...
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VP/Other Executive
The IV fluid management capability is poor out of the box, but with HTML, we have been able to make...
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VP/Other Executive
Cerner is being proactive in delivering new technology. In terms of trying to meet our needs, Cerner...
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VP/Other Executive
We know Cerner is expensive, but we pay for what we get.
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Director
We implemented a telehealth solution in a few weeks during the pandemic. Cerner couldn’t do that....
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Director
Cerner was one of those unique companies that stood up and asked what they could do to help during...
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Director
Cerner has had some major changes in staffing, and those changes have had an impact on the service...
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Director
Some of our issues are not so much the people. My personal feeling is that Cerner's staff members...
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Director
There was an instance where Cerner was flexible with us on paying them. Other vendors would have...
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Director
It has been hard to realize a benefit in terms of getting our money’s worth because a lot of things...
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CIO
Cerner doesn't charge for everything. They have been pretty good about some things. We get a lot of...
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CIO
The functionality is pretty strong. I am very impressed. We have massive plans for the Cerner...
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CMIO
I would grade Cerner's support as barely passable. There have been a lot of times when we have had...
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CMIO
Cerner has a very siloed approach to development. Everything is divided into workstreams. A lot of...
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CMIO
Cerner's collaboration with other vendors has made our transition to voice dictation almost...
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CMIO
There have been many times when we have asked Cerner for a solution, and they have told us that they...
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CMIO
Cerner needs to refine their initial scope piece. They did a needs assessment and came to us with a...
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Manager
I wouldn't buy Millennium PowerChart again. We have the whole hospital on the system, and the...
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Manager
We spent a long time waiting for the last upgrade. Cerner is getting more hospitals on board, so I...
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Manager
Millennium PowerChart is functional. I just don't know whether there is a better system for what we...
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Manager
Right now, I can't interface with another product, and that is apparently because of Cerner. My...
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Manager
Cerner may offer new technology, but it is too expensive. Everything comes at a cost. If we want...
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Manager
I don't have direct interactions with Cerner's support people, but Cerner does respond to our...
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Manager
I don't know why hospitals are buying Millennium PowerChart. I am seeing more hospitals going with...
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Manager
I do get some outcomes, but they are very small. The big projects don't seem to go smoothly. For...
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Director
Cerner's people are always looking at how they can work with us to improve Millennium PowerChart and...
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Director
It is difficult when Cerner describes a new functionality or feature that is coming down the pike...
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Director
I believe that Cerner's promises are made with good intent, but they don't always have an...
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Director
Cerner is bringing in the right people to help them understand the elements that go with...
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Director
The best part of Millennium PowerChart is the integration that comes with it for most of our...
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Director
Cerner has been really good during the COVID-19 pandemic. That has been one of their strengths. They...
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CMIO
The solution's basic weaknesses are its integration difficulties with non-Cerner solutions and the...
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CMIO
Cerner's support for FHIR outside of the US is lagging. A lot of their support for global issues and...
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CMIO
In the next 12–18 months, Cerner should focus on their clinical documentation and workflow...
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Director
Millennium PowerChart's integration with other digital health solutions is a challenge. There are a...
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Analyst/Coordinator
Cerner keeps their promises up to a certain point, but Cerner is trying their best to meet all our...
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Analyst/Coordinator
Cerner has standard training material that doesn't cover all the aspects that we need it to, and if...
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Analyst/Coordinator
We have some integration limitations. There are third-party solutions that we would like to...
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Analyst/Coordinator
Using Cerner's system is easy because of the user interface. It is organized, and the subtitles are...
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CMIO
Some of Millennium PowerChart's key strengths are its open architectures and support for client...
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Director
Some of the scoring is reflective of local governance processes. My experience in working with...
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Director
Some of the key strengths that I see in working with Cerner are a willingness to present solutions...
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Director
In terms of areas for improvement, many weaknesses lay within our own systems that impact...
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Director
There are some significant opportunities at present, but there are also dependencies that we should...
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Analyst/Coordinator
Cerner is much better than they used to be in terms of being proactive. They are doing frequent,...
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Analyst/Coordinator
Cerner needs to improve the quality of the personnel who are working with us to troubleshoot issues....
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Physician
When we ask for any help with interfaces, things take far too long. I don't understand why creating...
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Physician
There is a third party for service and additional help. Cerner has set up that relationship for us,...
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Physician
I get the feeling nothing happens when we suggest things or identify problems with Millennium...
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Physician
There is a lot of legacy code in Millennium PowerChart that makes the system very clunky. Millennium...
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Physician
Analytics and reporting in Millennium PowerChart are either nonexistent or not executed very well....
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CIO
We are supported very well by the vendor's executives. The support is prompt, but the resolution...
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Manager
We became a data-driven organization and were able to make decisions based on the dashboard data....
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Director
We have received excellent service from the on-site support team and the development team.
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CIO
Although we are working with Cerner, they are tolerating the situation on the ground. Cerner's...
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CIO
For Cerner, we have the Immediate Response Center. If we start there, there is a resource, and we...
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CIO
Cerner's software is our lungs that we breathe through. Data is generated from Cerner's system to...
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Manager
It's really easy to use and the support that we got from Cerner team is great.
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Manager
Our support from Cerner is very helpful and active.
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Analyst/Coordinator
I am very satisfied with Cerner. If I need assistance, I get it fast.
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Nurse
Cerner is good. They are supportive all the time.
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Director
They are a company at the end of the day, and they are seeking a profit. The vendor charges for all...
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Director
The vendor could help us improve the structure and workflow within the system. That would be really...
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Director
From the outset, Cerner's support people have been efficient at delivering the required information...
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CIO
Our future satisfaction with Cerner will be better, and we will be building the chemotherapy...
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Director
We are satisfied with the vendor. The vendor covers a lot of areas, but they do not cover every...
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Director
If I had the choice again today, I would for sure buy this product again. When we started our...
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Physician
The best part about Cerner is that when we need access to more options, we find an immediate answer...
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Manager
The Cerner executive engagement got much better this year, and I am satisfied with the responses as...
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Nurse
PowerChart is very useful to access patients' relevant information. It is very easy to document...
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Physician
Overall, the software is easy to learn and use. It helps with my daily needs with patient care. The...
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Manager
The team based here is exceptionally supportive and innovative. I have interacted closely with the...
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Nurse
The Cerner team is always approachable and ready to provide support when it is needed.
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Nurse
We should not forget how Cerner covered 24 hours of direct support when we had a major system upgrade....
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Nurse
Cerner's training and the accuracy of their information delivery is something to appreciate.
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Physician
Cerner has continuously proven to be proactive during the COVID-19 situation by coming out with...
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Physician
Cerner was asking for money for the training, so we came up with a matrix. Our team is continuously...
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Physician
PowerChart is not the easiest solution to work with, but at least Cerner is upgrading the core. We...
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Physician
The only issue I have is with executive involvement. I personally work with our leadership and...
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Manager
I am satisfied with the solution, but I have no alternative to compare it to. The order of updating...
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Physician
As a subject matter expert, I am in direct communication with Cerner, and most of our requests for...
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Physician
I have been well versed in Cerner over the past many years and am finding the current module for a...
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Physician
The vendor has good support people who are available and who understand the work very well. Those...
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Physician
During our go-live, I was told that we would have a certain module. That module was sold to us. I...
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Physician
The behavioral health solution is integrated with this product. Once we go to the product and open...
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Physician
In terms of the documentation process for the clinician, the vendor does have the requisites for...
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Physician
All the investigations that we get for patients are marked in bright yellow, and that is one of the...
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Physician
Cerner has come up with a specialized module that is very good for all of us. I think the support...
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Physician
I am very happy with the vendor. I really hope we can work together with Cerner. Cerner is doing a...
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Physician
I was told that Cerner would be bringing in a certain module when we did the implementation, but I...
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Director
While I feel that I have been well supported on an ongoing basis by team members, Cerner itself has...
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Director
I have only had positive experiences when interacting with my local Cerner team. That team has...
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Director
PowerChart is an advanced module that captures great amounts of data, but it requires extra support...
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Director
We just did a huge upgrade, and it was a very big jump. It was really a big challenge, but Cerner...
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Director
It is always a miracle when vendors keep their promises, especially when it comes to a tail-end...
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Manager
We used to add stricter data from Cerner. We use the data in our research. We are working on...
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Physician
Cerner is on top of the technology. They keep things updated, and that is important. In the future,...
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Physician
I am hoping that the vendor will provide more workflow solutions for our region. We have had some...
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Manager
Our experience with Cerner has evolved a lot. It has been great. They have definitely done a...
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Manager
We are definitely finding a lot of areas where Cerner needs to improve. A lot of solutions and...
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Manager
The product workflows need to be specific to the regional needs of our country. We don't have...
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Director
The integration between Millennium PowerChart and specialty systems is easier than before....
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Physician
The first initial screen is where we can access the patient information for everything, and that is...
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Physician
During the COVID-19 crisis, Cerner provided the solutions for the worklist and surveillance for the...
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Physician
Cerner is providing us some training material in the form of a PDF. They did very nice work with the...
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Director
I believe that Cerner has supported us a lot, especially during the evaluation phase and the...
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Nurse
I like that Millennium PowerChart has an interactive view. All of the data is presented on the same...
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Nurse
When we are writing a nursing note, sometimes there is an error. We can strike the error out and add...
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Director
I first encountered the vendor at a different organization years ago. I attended their conference,...
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Director
Because of our location, we don’t have as many local resources as people in the UK or US would have....
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Physician
During COVID-19, we didn’t have any problems that needed Cerner's intervention. Our clinicians did...
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Manager
We were told that something would work, but then during the implementation and post-implementation,...
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Physician
The vendor's product is very good, and the vendor knows their job. The system is user friendly. We...
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Physician
The vendor could improve the diagnosis part of the system and bring in more diagnostic tools. The...
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Physician
There is medication duplication in the system. When we write and prescribe a medication that has...
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Manager
Regarding cast removal, I have some issues. In the cast application, we don’t find special cast...
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Manager
PowerChart is very easy to open. It is very convenient and easy. We don’t have any issues or hurdles...
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Manager
PowerChart is gradually improving and is helping us, especially regarding statistics and other...
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Physician
During the COVID-19 pandemic, the vendor has been adequate. Cerner has been trying to figure out how...
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Director
I love the local Cerner staff members; they are good. They always are there, have a good answer, and...
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Director
The problem we have is how this country is handling the databases. If we have a good, modern system...
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Director
Millennium PowerChart integrates really well with our pharmacy systems. The physician puts in the...
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Director
Millennium PowerChart is as good as any system I have seen and probably better in many ways.
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Director
Whenever Cerner offers their system, it is vital that they are aware of the market it works in, what...
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Manager
I like the flexibility of Cerner's solutions. We can customize anything in their application, even...
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Manager
Cerner has good training people. They are quite capable. I like the way the processes are laid out...
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Manager
We see less involvement from Cerner’s leadership team. We have laid down our road map and strategy,...
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Manager
There have been some delays with Cerner, and I am not sure whether those have been because of a lack...
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Manager
In the beginning, the EMR was difficult because we shifted from paper to computers, but eventually,...
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Manager
The system helps me manage my department staff. The product isn't just useful for patients but is...
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Director
What makes Cerner's support strong is the fact that they own the application and do the...
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Director
I would like to see Cerner enhance their technical architecture. With the coming era of technology,...
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Director
The biggest challenge that we face is with the application architecture. We need Citrix in order to...
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Manager
There is one person at Cerner that is very helpful, and I appreciate that person's work. When I log...
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Physician
We are comfortable with the Cerner product. I have been using it since I was a medical student, and...
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Physician
The system gives different medical ecosystems the ability to customize the look and feel of the...
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Physician
In the beginning, I had some difficulty coding when using PowerChart. But with time, I got used to...
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Physician
We discover something new every day. For example, we wanted to look at something really specific,...
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Physician
I had some difficulties in the beginning with Cerner and the Rx numbers. We talked to Cerner, and...
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Physician
After dealing with Cerner for a few years, I know that things are up to us. The potential with...
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Nurse
Millennium PowerChart really helps us. The product is nice, and it works. Everything is going very...
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Nurse
I like how the solution is managed and how the vendor works on things to improve it. We can easily...
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Nurse
Other hospitals have some delays in the system. It could be more integrated. It is okay, though.
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Director
Millennium PowerChart makes it easy for patients to see their records. They have access to the...
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Director
The vendor could improve the system in terms of situations when we open and close patients' files...
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Analyst/Coordinator
PowerChart is great because everything related to the patient is in one system. It has good...
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Analyst/Coordinator
Cerner is very flexible. When they helped us with integration, everything was okay. They gave us a...
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Analyst/Coordinator
Cerner doesn’t charge for every little thing. If it is something manageable and they can help, they...
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Nurse
The system is very useful for end users to document PHI.
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Analyst/Coordinator
I am so happy to work with the training team from Cerner. It is one of the best teams that I have...
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Analyst/Coordinator
Millennium PowerChart is a good product. We have all the information for patients that we need. From...
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Analyst/Coordinator
We have face-to-face classes with the Cerner trainers. During COVID-19, we had training through...
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Manager
There are so many things that we don't need at the moment, but when we do need functionality we...
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Manager
When there is an update, we get training. Recently we have gotten virtual trainings, and we are...
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Manager
The system is very easy to use, but users have to concentrate in order to document. I have been...
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Physician
Initially, we had a problem with the system being slow because of shared servers, but since Cerner...
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Physician
Cerner has kept their promises realistic, and they are customizing things with us on the go....
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Physician
I am not sure what Cerner could improve. The only thing they could maybe work on is their server. It...
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Physician
Millennium PowerChart meets my needs, and the integration is pretty smooth. We also have Cerner's...
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Physician
I would support the hospital buying Cerner's software. End users get used to one system, so it is...
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Physician
PowerChart is a cumbersome EMR. There is poor click efficiency, meaning the number of clicks needed...
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Physician
Our experience using PowerChart has been okay. It isn't a very powerful EMR in terms of data-storing...
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Physician
There is no automatic-complete function when writing a note. Automatic text is not as convenient to...
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Physician
As long as the hospital will have Cerner's system, I will continue to use it. If it were up to me to...
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Physician
I think Cerner keeps their promises and that the system is simple. Learning how to use the system...
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Manager
Cerner is happy to charge for every little thing, except for certain projects, which may be included...
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Manager
We had a number of issues with the go-live, which required service packs. What we thought we had...
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Manager
Some of the smaller products that are part of Cerner's product suite are of poor quality. The...
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Manager
The web support from Cerner is good. That has improved a lot. There are a lot of self-service...
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Manager
Cerner isn't proactive. They have lost a lot of senior managers. We have an authorized managed...
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Manager
Millennium PowerChart is highly complex, and it does drive outcomes through analytics and reporting....
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Manager
Millennium PowerChart is part of our short-term plans, but we are moving toward a single patient...
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Director
Millennium PowerChart interfaces with another product. There were some problems in the beginning...
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Director
We have a bit of an issue with Millennium PowerChart. There were some things that we expected from...
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Analyst/Coordinator
We have had a very good experience with the product. Our users are more satisfied than they were in...
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Analyst/Coordinator
We have a technician on-site that is with us all the time. We don't really have any issues, but when...
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Analyst/Coordinator
Cerner's product is really robust. It is well made and integrates well, and we have integrated it...
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Analyst/Coordinator
Our most recent upgrade was excellent. We did some things long-distance because of COVID-19, and the...
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CIO
Our success with the Cerner HIE product has been stunning. We have done incredibly well with it and...
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CIO
We have been able to accomplish high-level integration all over the place with the Cerner product....
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CIO
For a hospital of our size, Cerner is the right choice. When we were faced with what system to go...
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CIO
Cerner has struggled recently. They had a lot of turnover in our area of the world just before...
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CIO
Cerner tries to tack on extra costs quite often. We may request something that we think should be a...
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CIO
Our experience with Cerner’s implementation services has varied. We have had some very good...
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CIO
The Cerner system is not made up of a single code since the vendor has acquired pieces as they have...
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Analyst/Coordinator
We selected the Cerner system because of our internal organization's future plans. Some sites were...
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Analyst/Coordinator
The Cerner system is functional. I have never been a fan of Cerner, but their products get the job...
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Analyst/Coordinator
The vendor does not keep their promises. When we went with Cerner, we had tons of problems. The...
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Analyst/Coordinator
We have been on the line with Cerner support about an issue, and there have been a few divisions of...
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Analyst/Coordinator
Once the vendor gets everything together, the system's integration and interoperability capabilities...
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CTO
There have been many times when the vendor has gone above and beyond to get things done. The vendor...
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CTO
We integrated Cerner’s product with our telehealth solution. We separately built out a Cerner...
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CTO
We looked at other vendors when we were making a decision many years ago. Cerner gave a really good...
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CTO
Pretty much everybody is hosted, and I don’t think I would ever want to do our own upgrades because...
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CTO
A couple of years ago, Cerner said that we had to upgrade something, and they gave us their quote....
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CTO
Cerner is good at delivering new technology. The only reason my rating is slightly low is that...
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CTO
The executives from Cerner tend to interact with our executives, and that is great. When we have to...
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CTO
I would recommend Cerner’s system. I was on a phone call with somebody, and we were talking about...
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Director
Cerner is not an equal partner. They are constantly trying to sell us new things while not showing...
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Director
There is no interoperability with Cerner and other sites, and there isn't much integration. I don’t...
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Director
The reporting and analytics are very poor with Millennium PowerChart. It is very difficult to mine...
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