Millennium PowerChart (Non-US)
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Subject Expert
Everton Santos
Research Director
Commentary Summary
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User Commentary
ROI / Cost (care and feeding)
If I were the president of our hospital, I would bring back the vendors that we kicked out to...
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Implementation and Training
Cerner’s upgrades are okay, but installing the upgrades always takes months because the...
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Relationship
If I need to ask something of Cerner, it never works. Trying to change something in Millennium...
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Implementation and Training
Cerner didn't know the market in our area, so the team they put on our implementation was not...
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Functionality and Upgrades
I am not happy with Millennium PowerChart because it doesn't fit our workflow. The system is built...
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Technology
By looking at the product, I can tell it was built in the 1980s or 1990s. Millenium PowerChart is an...
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Future Outlook
My satisfaction is mostly due to the version of Cerner's software that we are using because I have...
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Lessons Learned
Something that is good for us as a smaller organization is the fact that Cerner works with a lot of...
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Interfacing and Integration
The connection between Cerner and other strong vendors would be very beneficial for any healthcare...
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ROI / Cost (care and feeding)
I would like for Cerner to improve on what they offer as the basic, standard package, but I...
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Relationship
Cerner is doing a good job and basically telling their clients what they should want and what they...
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Technology
Cerner should be more open to at least having pilot runs of new technologies so that different...
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Relationship
We can meet with our Cerner manager to review pending charges and opportunities for improvement. We...
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Other Observations & Comments
Cerner gives us access to a mock domain for training. In that domain, we can see and explore the new...
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Implementation and Training
The product isn't easy to use. Users need to receive training and understand all of the clicks that...
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Relationship
Cerner has a good solution that is very reliable. We like to use that solution. The only...
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Functionality and Upgrades
The solution's portal is very helpful for patients. It allows patients to access medical records,...
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Lessons Learned
Cerner needs to maintain their partnerships and business continuity while improving their customers'...
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Other Observations & Comments
Oracle is a big company, and we hope that they will add value to Cerner. They could bring in...
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ROI / Cost (care and feeding)
Our experience with Cerner has been fantastic so far. We don't lose information, and information is...
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Relationship
We have great support from Cerner. We have a representative who visits us regularly to make sure we...
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Service and Support
Cerner is open to suggestions, and they are ready to hear from us because they know us. Cerner has...
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Service and Support
Cerner is a big machine, and we often have discussions about what Cerner can do and whether Cerner...
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Service and Support
We are hosted by a reseller, and having a host definitely impacts our overall experience with...
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Relationship
While working with the team over the years, I have found that they are good people to work with and...
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Future Outlook
Cerner is in the process of being acquired by Oracle, so there is a bit of uncertainty about what...
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Functionality and Upgrades
We need Cerner to have frequent updates or to at least update our version of the product to match...
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Implementation and Training
The problem with Cerner is that they don’t take the different levels that users are on into account...
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Sales and Contracting
If Cerner rolls out a new product, we have to sit in on multiple sessions to make the product...
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Relationship
Our health system has made the relationship with Cerner quite difficult, and that has led to a...
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Service and Support
Cerner has collaborated with us on our requirements and workflow. They have optimized our workflow...
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Functionality and Upgrades
The vendor does updates during our working hours. We are busy with our work, and we may not be able...
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Functionality and Upgrades
Sometimes the system becomes slow.
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Relationship
Cerner’s team of engineers is very good and friendly. Whenever we call them, they come immediately...
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Implementation and Training
We are satisfied with the technology that Cerner is providing. We find it easy to use, and we are...
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ROI / Cost (care and feeding)
The investment is really worth it because we can access this electronic record from many places. It...
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Technology
We have had a really great experience with the system. It helps us meet standards of care and...
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Functionality and Upgrades
The vendor's biggest opportunity for improvement would be to add more enhancements to the system. To...
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Functionality and Upgrades
The product is easy to use and is not complicated.
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Functionality and Upgrades
A change that would improve the customer experience is if we could flag nonnumeric values as...
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Relationship
One of the vendor's strengths is real engagement.
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Relationship
The biggest strengths of the vendor are their adaptability and their ability to customize the...
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Functionality and Upgrades
The product meets all of our needs, and it is easy for our people to use. I don't have any...
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Service and Support
Cerner could improve their customers' experiences by providing local support in our country.
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Technology
I like that the product helps us capture all the required information for clinical documentation....
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Future Outlook
I think that Oracle's acquisition of Cerner is an opportunity for Cerner's products to be improved.
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Technology
I like the variety of integrated modules that the vendor offers.
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Other Observations & Comments
Telehealth systems have improved access to health care, especially with regard to our specialty....
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Functionality and Upgrades
If the system were able to support medication adherence through alerts to patients and their...
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Technology
Opportunities for product improvement would be better cohesion of products, a more user-friendly...
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Relationship
Cerner could improve the spread of innovation amongst clients and engage as a partner, not just a vendor....
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Interfacing and Integration
The enormity of the system and the company are Cerner's biggest strengths. The presence of a tool...
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Functionality and Upgrades
Improving the user experience, working to improve the speed, and having reliable PDFs and SMS for...
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Service and Support
Cerner could improve my organization's experience by having structured documentation or a user guide...
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Relationship
The vendor's strengths are their negotiation and communication skills.
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Technology
I like the quality of the product and that it is easily manageable.
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Functionality and Upgrades
There are opportunities for product improvement with the use of advanced technologies.
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Relationship
My customer experience could be improved by the vendor understanding my needs and offering easy and...
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Interfacing and Integration
One of Cerner's strengths is the availability of on-site support. What I like most about Millennium...
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Service and Support
I would like to see the vendor improve their response speed and their follow-up on issues and change...
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Functionality and Upgrades
The system can track the history of patient procedures and patient education. I really like how the...
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Relationship
Some of the vendor's greatest strengths are their speed and the minute details that they use to...
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Interfacing and Integration
It is easy to create templates in the system and integrate the system with various devices. The...
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Relationship
The strengths of the vendor are that they are easy to contact and available all the time whenever we...
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Functionality and Upgrades
I like that the product is easy to handle, and it is easy to get all of our previous data.
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Service and Support
The vendor could improve the customer experience by assigning a person to a particular department...
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Functionality and Upgrades
The product's old functionalities, such as power orders, are very limited, and we don't have a lot...
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Future Outlook
Cerner is abandoning our region, so we don't see any opportunities for improvement or strengths in...
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Functionality and Upgrades
Some of Cerner's strengths are the version policy and the lights-on network. I like the robustness...
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Functionality and Upgrades
I would like to see improvements with the assistance for predefined process and data recording templates....
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Relationship
It would improve my experience with Cerner if there were more adoption of the standards from the...
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ROI / Cost (care and feeding)
Cerner charges for everything. For example, we were looking at bringing in a clinical terminology...
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Implementation and Training
The training could be better. We have to do a lot of fact-finding and develop things internally...
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Service and Support
Our relationship with Cerner is driven by a third-party health technology service, and the third...
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Relationship
There have been no changes regarding the Oracle acquisition. There has been no impact. There haven’t...
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ROI / Cost (care and feeding)
The things I like least are the system's cost and the capacity problems that lead to long load times....
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Technology
If Cerner were able to increase their investment in regionally specific workflows and needs, that...
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Implementation and Training
The quality of the training we get is highly dependent on the Cerner consultant involved. Generally...
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Functionality and Upgrades
Based on the capabilities of the modules we purchased, Cerner's product works as promoted. There are...
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Interfacing and Integration
The integration hasn't been simple, and we are embarking on some projects to make things easier. For...
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Service and Support
Cerner doesn’t promote uniform documentation across disciplines, and the newer documentation...
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Technology
It is fair to say that healthcare and legislation move faster than Cerner, and Cerner can't keep up....
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Relationship
We generally have good relations with the Cerner consultants and staff members.
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Relationship
I like the approach that Cerner has taken; they have dramatically adjusted the way they work with...
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Future Outlook
We are unbelievably pleased with the plans that we put in place and the support that Cerner is...
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Functionality and Upgrades
I would like to see a more modern-looking interface for Millennium PowerChart that allows us to...
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Service and Support
We have an account manager with Cerner who knows us very well, and we have a strong relationship...
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Service and Support
Cerner needs to put some serious investment in technical resources and implementation resources with...
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Technology
No new build or install of Millennium PowerChart is the same globally. Our build of the product is...
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Functionality and Upgrades
Cerner has poor integration. We are not able to use the full feature sets they offer for specific...
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Functionality and Upgrades
We hit the limits of what is possible with Millennium PowerChart in our environment for any new...
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ROI / Cost (care and feeding)
Cerner has changed their implementation model to be more iterative. They are trying to be more agile...
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Sales and Contracting
Implementing Cerner's oncology module has been a nightmare. We have had to switch off most of the...
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Relationship
Cerner has been a good partner and has worked with us when we have had periods of boom and bust. We...
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Relationship
Our partnership with Cerner has deteriorated because they have deinvested resources in the market we...
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Sales and Contracting
Millennium PowerChart meets the expectation set by Cerner during our upgrade discussion.
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Functionality and Upgrades
Some of the product's functionalities require more refinement, but the product does meet...
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Interfacing and Integration
We are still running into some issues with integration, but they are not big issues. From my point...
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Functionality and Upgrades
We have run into no obvious issues, considering that we are running multiple facilities and...
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Functionality and Upgrades
Having worked with the same solution for multiple years, I definitely feel familiar with the...
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Lessons Learned
Cerner’s innovation process is slow, but Cerner is innovative. Cerner is trying to update the...
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Implementation and Training
Cerner actually has a very good training team. Whenever Cerner rolls out a solution, they...
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Functionality and Upgrades
Cerner has a good application with a lot of functionalities. We are using a lot of the things in...
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Service and Support
Cerner has a process where clients put forward new ideas for the community and the vendor creates...
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ROI / Cost (care and feeding)
Whenever we need more assistance, that is because things are not working as designed. Cerner wants...
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Technology
Cerner has a lack of cloud storage in our country, and that means that we can't leverage their...
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Service and Support
Five years ago, Cerner committed to dedicating engineering resources to our geographic region. With...
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Relationship
I want to see more investment in the client. I would like it if Cerner would base their success on...
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Service and Support
Currently, our internal resources and teams have more responsibility for achieving outcomes than...
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Service and Support
In each facility, Cerner has ground support people and a governance model where every single issue...
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ROI / Cost (care and feeding)
We are definitely receiving a good outcome. When we have downtime for some reason, our physicians...
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Other Observations & Comments
I have no idea whether the Oracle acquisition was good or bad. There has been no change since the...
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Lessons Learned
Cerner is developing a lot of clinical decision support tools. There are actually a lot of...
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ROI / Cost (care and feeding)
We would buy Millennium PowerChart again, but there might be mature EMRs that could do as much as...
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ROI / Cost (care and feeding)
The vendor offers the functionality we need, but we don’t have all the modules we need because we...
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ROI / Cost (care and feeding)
Cerner would charge for every little thing, but Oracle is even more like that. I expect that Oracle...
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Functionality and Upgrades
Millennium PowerChart has options for our specialty, but its functionality doesn't fit our specialty...
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Functionality and Upgrades
Our clinicians' experiences with the system have been polarizing. Some of our clinicians really like...
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Implementation and Training
I don't think that I have ever received any training from Cerner. When we need training on new...
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Service and Support
I don't know how to access the vendor's support. I have had limited involvement with Cerner's people....
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Other Observations & Comments
Our future satisfaction depends on whether our hospital gets upgrades. I haven't heard about any...
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Functionality and Upgrades
The vendor looks at our care gaps and produces forms and other things that we need, but when it...
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Relationship
The platform is very old. I have heard that in the US, Oracle is about to do a total rebuild of the...
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Relationship
The Cerner executive team has changed significantly, and we were a bit concerned when we heard that...
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Implementation and Training
I would like to think that with Oracle’s technology base and platform, something can be done in the...
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Functionality and Upgrades
We don’t have major issues; the product works as intended. And we know that an EMR allows...
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ROI / Cost (care and feeding)
We know the benefits of the product; we just need to be able to afford the full implementation. To...
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Interfacing and Integration
Doing an integration is a lot of hard work, but we are rewarded for our efforts when it comes to integration....
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Service and Support
We have a very good support person who looks after us, is always very responsive, and assists us as...
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Sales and Contracting
The invoicing is still challenging. Because of the way the invoices come through, it is really a...
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Other Observations & Comments
Cerner doesn’t train us in terms of the solutions. They train us on how to use the system, but they...
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Technology
Cerner has been doing better with their new technology than they were doing before. Once we moved to...
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Relationship
The issue with Cerner is their project management skill set is poor. Their product is fine, but the...
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Functionality and Upgrades
Millennium PowerChart is not the most user-friendly EMR out there, but it works. I keep hearing from...
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Relationship
The people at Cerner are generally very nice, and they care about what they do. The issue at the...
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Functionality and Upgrades
We have some sound, agile, ongoing processes for keeping our medications up-to-date, but there are...
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Interfacing and Integration
In terms of interoperability, Cerner’s outbound and inbound messaging queues aren't built to scale...
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Functionality and Upgrades
The product is going in a good direction. It takes a certain level of commitment, investment, and...
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Lessons Learned
If someone didn't have an EMR already, I probably wouldn't advise them to go for a major player like...
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Future Outlook
I would potentially buy the Cerner system again. But if we had the same domain that we have now, I...
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Technology
At the moment, the product is stable, and there don’t seem to be many problems, but we haven't done...
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Functionality and Upgrades
We have seen improvements generally across the board in terms of medication safety. Having...
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Service and Support
Cerner’s support is not good. We have had an error that is clearly Cerner’s fault for months, but...
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Functionality and Upgrades
When we speak to Cerner, they want to help, but some things we want to do in their product are very...
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Functionality and Upgrades
Millennium PowerChart is a good general-purpose clinical information system, but it doesn't do...
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Technology
As far as innovation goes, Cerner can be slow, but they have an HIE, and Millennium PowerChart has...
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Functionality and Upgrades
We have a significant upgrade coming, and unfortunately, we have to do most of the work ourselves....
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Interfacing and Integration
Integration can be difficult with Cerner. There is so much code in the system. Cerner does CDA...
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ROI / Cost (care and feeding)
Cerner does not avoid charging; they charge a very large amount of money. The solution is very...
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Technology
Millennium PowerChart is terrible on mobile devices. It is a very clunky, old system that is not...
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Functionality and Upgrades
There are a lot of good features in the Cerner product. Now that we have started to build several...
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Functionality and Upgrades
I wouldn't buy the product that we are currently using again. It is a very backward-looking product....
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Relationship
I have had no issues with Cerner themselves. The product is hideously expensive, and Cerner charges...
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Functionality and Upgrades
Millennium PowerChart is a bit of a silo. In a complex hospital with a lot of legacy systems,...
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Technology
The benefits of the EMR have in large part been enabled by Cerner, but the benefits being realized...
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Lessons Learned
One major clinical benefit of the product is visibility and legibility. It can't be overstated how...
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Relationship
Things with Cerner have been really good. People that we have gotten to know within the Cerner...
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Technology
I would really like to have cloud-based technology from Cerner that we could adopt. We get a little...
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Interfacing and Integration
We have a long list of things that we would like Cerner’s system to do better for us, and a lot of...
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Interfacing and Integration
From a digital health point of view, we really need to look at how we can integrate the remote...
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Functionality and Upgrades
I think Cerner’s system is easy to use, but there are lots of people that would say that it doesn't...
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Relationship
Sometimes we want something, and Cerner will say they can deliver it, but in our domain, that thing...
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Service and Support
I don't have to use Cerner’s support team much. We have an interim group that deals predominantly...
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ROI / Cost (care and feeding)
I get the impression that Cerner charges us for every little thing. However, during the COVID-19...
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Relationship
In terms of how we capture information and document the clinical narrative, Millennium PowerChart...
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Relationship
We have very few positive things to say about Cerner. The vendor has abandoned our country's market,...
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Functionality and Upgrades
We like the product's ability to make protocols; however, the product could offer better clarity by...
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Service and Support
My biggest issue with Cerner is that there is such an inconsistency in the level of support and even...
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ROI / Cost (care and feeding)
Millennium PowerChart is a functional system. As far as electronic medical records go, the system...
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Relationship
Nobody can tell yet whether the acquisition by Oracle is good or bad. The impression is that people...
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ROI / Cost (care and feeding)
We still have to go and have discussions with the vendor about prices, so the vendor does not avoid...
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Technology
The vendor needs to give us more focus and attention. Cerner is missing cloud capability. That is...
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Functionality and Upgrades
The issue I have been finding with Cerner is that when we have something built up, it isn't done in...
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Implementation and Training
We need to understand the system more. Cerner's system has so many changes and enhancements. We have...
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ROI / Cost (care and feeding)
What I like about Cerner's system has to be that it works. It is easy for me to look back in the...
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Functionality and Upgrades
The system has the necessary international information, but the system needs to be more regionally...
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Service and Support
The local support team for the system is really good.
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Relationship
We pay for Cerner's managed services. We expect Cerner to tell us if there is a problem with the...
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Relationship
Cerner's executive involvement is strong. Cerner's executives in our region have had a lot of...
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Functionality and Upgrades
Some of Cerner's reports lack advanced AI and predictive and prescriptive analytics. We don't get...
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Implementation and Training
The vendor has a lot of room for improvement when it comes to implementations. It was challenging...
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Functionality and Upgrades
Some of Cerner's modules don't quite hit the mark from a usability and experience perspective. That...
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ROI / Cost (care and feeding)
Cerner charges us for absolutely everything.
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Relationship
Cerner worked very hard to support our COVID-19 responses. They also gave us some resources to...
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Implementation and Training
Cerner doesn't provide us with any ongoing training unless we pay for it. I would love to get access...
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Functionality and Upgrades
The solution is a monster. It is unintuitive and difficult to use. Our clinicians know how to use it...
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Technology
Cerner is innovative, but they are usually a few years behind the market when it comes to new...
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Technology
The system is a very reliable solution, and Cerner has always been really responsive as a vendor....
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Relationship
One thing I want Cerner to do is finish the jobs that they have already started with us. We have a...
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ROI / Cost (care and feeding)
We have had a long-term relationship with Cerner, and that relationship has had both good and poor...
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Relationship
Our relationship with the vendor is very good; we feel like we have a partnership, and that is how...
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Technology
I like clear interfaces and modern interfaces. I want to be able to see Millennium PowerChart...
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Functionality and Upgrades
Millennium PowerChart is very flexible; that is one thing I do like about it. We went through an...
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Relationship
When Cerner makes a promise, they keep it.
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Interfacing and Integration
We have refocused the interoperability approach for the solution to fall more in line with what I...
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Technology
Millennium PowerChart’s design models are not my vision of how a patient-facing clinical information...
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Lessons Learned
If I were to recommend an EHR solution, I would recommend either Epic's or Cerner's systems. I may...
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Relationship
The vendor keeps listening to the clients, innovating, and putting new things into the solution. We...
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Lessons Learned
A Cerner customer has to have the right resources or people who know exactly what the organization...
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Technology
One limitation of Cerner is that they have products and cloud-based solutions that are mainly for...
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Relationship
Cerner is facing challenges, but there is a shared responsibility between the vendor and the...
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ROI / Cost (care and feeding)
Cerner charges a lot and is very expensive. For consultations, the vendor charges per hour. The hard...
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Functionality and Upgrades
Millennium PowerChart is a good solution because it applies the best practices, captures all of our...
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Relationship
We would like to strengthen our partnership with Cerner and see how both sides can get benefits...
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Implementation and Training
Cerner needs to get the right resources and people working on the implementation. The vendor needs...
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Implementation and Training
Cerner needs somebody who is an expert in the solution to do the training, especially if that person...
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Service and Support
We have our own team to do the integration. Usually, we don't depend on Cerner except when we call...
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Functionality and Upgrades
I know the ease of use can be difficult for end users because we use the product differently than...
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ROI / Cost (care and feeding)
Usually, there is an associated cost with the new technology from Cerner, so getting the technology...
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ROI / Cost (care and feeding)
I have had some good success with the Cerner platform. I like that Millennium PowerChart is very...
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Functionality and Upgrades
There are a lot of innovative solutions that Cerner customers create in-house through customization....
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Relationship
I am super satisfied with the support from engineers, analysts, and client executives at Cerner. Our...
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Other Observations & Comments
The PowerInsight Explorer tool, which allows us to run reports, is not available to frontline...
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Functionality and Upgrades
I am not a big fan of the system's user interface and how it looks. If I want to look up a previous...
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Other Observations & Comments
The system's customizability is both its strength and its weakness. Because the system is so...
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ROI / Cost (care and feeding)
I know that Millennium PowerChart is definitely much cheaper than other competing systems, so I...
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Functionality and Upgrades
The two things I would like improved are the user interface and the problem of frontline physicians...
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Service and Support
We are noticing attrition with things that Cerner is having problems with. In support, we see that...
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Functionality and Upgrades
Cerner's system has good integrational capabilities. The uptime is very good. The database models...
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Functionality and Upgrades
Cerner has a large client base, and we would like to see more general functionality based on the...
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Functionality and Upgrades
Oracle is offering speech interfacing and dashboard integrations to make the system easier to use...
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Functionality and Upgrades
The thing we like the most about Cerner is their flexibility to adapt to any workflows or anything....
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Functionality and Upgrades
The negative part of Cerner is the patient accounting solution's complexity. We don't really like...
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Functionality and Upgrades
From an end-user perspective with the informatics, we must give Cerner some ideas, and then they...
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Implementation and Training
We very seldom get training from Cerner. We implement the training for the end users. However, we...
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Functionality and Upgrades
Cerner could improve the ease of use while implementing the solution. We have seen that there is a...
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Technology
Cerner doesn't recommend new technology for us. We generally come up with new technology we want and...
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Service and Support
Even a small change in Millennium PowerChart takes a minimum of three to five business days. That...
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Relationship
The initial training was good, but after that, Cerner was separated from the system itself in our institution....
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Sales and Contracting
We didn't purchase the whole version of the product, so the product isn't completely meeting our...
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Relationship
Cerner keeps all their promises with glee.
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Functionality and Upgrades
What I like the most about Cerner's system is that it is comprehensive. Whatever we need is there,...
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Relationship
I need Cerner to improve in terms of their service because it isn’t timely.
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Interfacing and Integration
Cerner is supposed to provide integration with the equipment we are using, but since the...
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Lessons Learned
We are hopeful that the Oracle purchase of Cerner will help send Cerner in a good direction. If we...
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Other Observations & Comments
With my multiple years of working with Cerner, we have built a good relationship. However, they are...
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ROI / Cost (care and feeding)
In the beginning, Cerner was not just charging for everything; they were overcharging too. We didn't...
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Service and Support
There was one time when Cerner’s software crashed, and we were out for several days. Cerner was open...
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Interfacing and Integration
The product works very well as an integrated acute record. From a scheduling perspective, it is...
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Functionality and Upgrades
Cerner needs to change or update the database. The underlying scheme of the Oracle Database Cache or...
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Relationship
I am really impressed with Cerner as a company. They have worked well with us on several occasions.
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Relationship
The code upgrades and hosting arrangements have become quite superior in the market. Cerner has good...
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Functionality and Upgrades
Cerner's maternity solution is weak. There is a lack of standard FHIR configuration being progressed...
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Relationship
Cerner needs to stop relying on the US for all their strategic investment decisions if they want to...
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Service and Support
Cerner's support is terrible. We are a smaller organization, and we don't have deep pockets. That...
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Relationship
Cerner will send out terms and automated emails about potential flashes, but that is the only...
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