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KLAS Research Director - Everton Santos
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User Commentary

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Director

Service and Support

Cerner's people are always looking at how they can work with us to improve Millennium PowerChart and...

Jan 2021
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Director

Functionality and Upgrades

It is difficult when Cerner describes a new functionality or feature that is coming down the pike...

Jan 2021
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Director

Service and Support

I believe that Cerner's promises are made with good intent, but they don't always have an...

Jan 2021
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Director

Service and Support

Cerner is bringing in the right people to help them understand the context of our country's market....

Jan 2021
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Director

Service and Support

The best part of Millennium PowerChart is the integration that comes with it for most of our...

Jan 2021
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Director

Service and Support

Cerner has been really good during the COVID-19 pandemic. That has been one of their strengths. They...

Jan 2021
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CMIO

Interfacing and Integration

The solution's basic weaknesses are its integration difficulties with non-Cerner solutions and the...

Jan 2021
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CMIO

Service and Support

Cerner's support for FHIR outside of the US is lagging. A lot of their support for global issues and...

Jan 2021
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CMIO

Service and Support

In the next 12–18 months, Cerner should focus on their clinical documentation and workflow...

Jan 2021
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Director

Interfacing and Integration

Millennium PowerChart's integration with other digital health solutions is a challenge. There are a...

Jan 2021
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Analyst/Coordinator

Relationship

Cerner keeps their promises up to a certain point, but Cerner is trying their best to meet all our...

Jan 2021
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Analyst/Coordinator

Implementation and Training

Cerner has standard training material that doesn't cover all the aspects that we need it to, and if...

Jan 2021
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Analyst/Coordinator

Interfacing and Integration

We have some integration limitations. There are third-party solutions that we would like to...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

Using Cerner's system is easy because of the user interface. It is organized, and the subtitles are...

Jan 2021
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CMIO

Technology

Some of Millennium PowerChart's key strengths are its open architectures and support for client...

Jan 2021
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Director

Other Observations & Comments

Some of the scoring is reflective of local governance processes. My experience in working with...

Jan 2021
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Director

Relationship

Some of the key strengths that I see in working with Cerner are a willingness to present solutions...

Jan 2021
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Director

Other Observations & Comments

In terms of areas for improvement, many weaknesses lay within our own systems that impact...

Jan 2021
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Director

Other Observations & Comments

There are some significant opportunities at present, but there are also dependencies that we should...

Jan 2021
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Analyst/Coordinator

Service and Support

Cerner is much better than they used to be in terms of being proactive. They are doing frequent,...

Jan 2021
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Analyst/Coordinator

Service and Support

Cerner needs to improve the quality of the personnel who are working with us to troubleshoot issues....

Jan 2021
(0)
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Physician

Interfacing and Integration

When we ask for any help with interfaces, things take far too long. I don't understand why creating...

Jan 2021
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Physician

Service and Support

There is a third party for service and additional help. Cerner has set up that relationship for us,...

Jan 2021
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Physician

Service and Support

I get the feeling nothing happens when we suggest things or identify problems with Millennium...

Jan 2021
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Physician

Technology

There is a lot of legacy code in Millennium PowerChart that makes the system very clunky. Millennium...

Jan 2021
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Physician

Functionality and Upgrades

Analytics and reporting in Millennium PowerChart are either nonexistent or not executed very well....

Jan 2021
(0)
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CIO

Functionality and Upgrades

We are supported very well by the vendor's executives. The support is prompt, but the resolution...

Jan 2021
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Manager

Functionality and Upgrades

We became a data-driven organization and were able to make decisions based on the dashboard data....

Jan 2021
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Director

Service and Support

We have received excellent service from the on-site support team and the development team.

Jan 2021
(0)
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CIO

Service and Support

Although we are working with Cerner, they are tolerating the situation on the ground. Cerner's...

Jan 2021
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CIO

Relationship

For Cerner, we have the Immediate Response Center. If we start there, there is a resource, and we...

Jan 2021
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CIO

Functionality and Upgrades

Cerner's software is our lungs that we breathe through. Data is generated from Cerner's system to...

Jan 2021
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Manager

Service and Support

It's really easy to use and the support that we got from Cerner team is great.

Jan 2021
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Manager

Service and Support

Our support from Cerner is very helpful and active.

Jan 2021
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Analyst/Coordinator

Service and Support

I am very satisfied with Cerner. If I need assistance, I get it fast.

Jan 2021
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Nurse

Service and Support

Cerner is good. They are supportive all the time.

Jan 2021
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Director

ROI / Cost (care and feeding)

They are a company at the end of the day, and they are seeking a profit. The vendor charges for all...

Jan 2021
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Director

Functionality and Upgrades

The vendor could help us improve the structure and workflow within the system. That would be really...

Jan 2021
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Director

Service and Support

From the outset, Cerner's support people have been efficient at delivering the required information...

Jan 2021
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CIO

Future Outlook

Our future satisfaction with Cerner will be better, and we will be building the chemotherapy...

Jan 2021
(0)
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Director

Service and Support

We are satisfied with the vendor. The vendor covers a lot of areas, but they do not cover every...

Jan 2021
(0)
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Director

Lessons Learned

If I had the choice again today, I would for sure buy this product again. When we started our...

Jan 2021
(0)
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Physician

Service and Support

The best part about Cerner is that when we need access to more options, we find an immediate answer...

Jan 2021
(0)
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Manager

Service and Support

The Cerner executive engagement got much better this year, and I am satisfied with the responses as...

Jan 2021
(0)
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Nurse

Functionality and Upgrades

PowerChart is very useful to access patients' relevant information. It is very easy to document...

Jan 2021
(0)
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Physician

Functionality and Upgrades

Overall, the software is easy to learn and use. It helps with my daily needs with patient care. The...

Jan 2021
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Manager

Service and Support

The team based here is exceptionally supportive and innovative. I have interacted closely with the...

Jan 2021
(0)
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Nurse

Service and Support

The Cerner team is always approachable and ready to provide support when it is needed.

Jan 2021
(0)
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Nurse

Functionality and Upgrades

We should not forget how Cerner covered 24 hours of direct support when we had a major system upgrade....

Jan 2021
(0)
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Nurse

Implementation and Training

Cerner's training and the accuracy of their information delivery is something to appreciate.

Jan 2021
(0)
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Physician

Functionality and Upgrades

Cerner has continuously proven to be proactive during the COVID-19 situation by coming out with...

Jan 2021
(0)
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Physician

Service and Support

Cerner was asking for money for the training, so we came up with a matrix. Our team is continuously...

Jan 2021
(0)
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Physician

Functionality and Upgrades

PowerChart is not the easiest solution to work with, but at least Cerner is upgrading the core. We...

Jan 2021
(0)
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Physician

Service and Support

The only issue I have is with executive involvement. I personally work with our leadership and...

Jan 2021
(0)
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Manager

Functionality and Upgrades

I am satisfied with the solution, but I have no alternative to compare it to. The order of updating...

Jan 2021
(0)
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Physician

Service and Support

As a subject matter expert, I am in direct communication with Cerner, and most of our requests for...

Jan 2021
(0)
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Physician

Service and Support

I have been well versed in Cerner over the past many years and am finding the current module for a...

Jan 2021
(0)
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Physician

Service and Support

The vendor has good support people who are available and who understand the work very well. Those...

Jan 2021
(0)
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Physician

Functionality and Upgrades

During our go-live, I was told that we would have a certain module. That module was sold to us. I...

Jan 2021
(0)
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Physician

Functionality and Upgrades

The behavioral health solution is integrated with this product. Once we go to the product and open...

Jan 2021
(0)
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Physician

Functionality and Upgrades

In terms of the documentation process for the clinician, the vendor does have the requisites for...

Jan 2021
(0)
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Physician

Functionality and Upgrades

All the investigations that we get for patients are marked in bright yellow, and that is one of the...

Jan 2021
(0)
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Physician

Service and Support

Cerner has come up with a specialized module that is very good for all of us. I think the support...

Jan 2021
(0)
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Physician

Other Observations & Comments

I am very happy with the vendor. I really hope we can work together with Cerner. Cerner is doing a...

Jan 2021
(0)
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Physician

Functionality and Upgrades

I was told that Cerner would be bringing in a certain module when we did the implementation, but I...

Jan 2021
(0)
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Director

Implementation and Training

While I feel that I have been well supported on an ongoing basis by team members, Cerner itself has...

Jan 2021
(0)
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Director

Service and Support

I have only had positive experiences when interacting with my local Cerner team. That team has...

Jan 2021
(0)
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Director

Other Observations & Comments

PowerChart is an advanced module that captures great amounts of data, but it requires extra support...

Jan 2021
(0)
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Director

Implementation and Training

We just did a huge upgrade, and it was a very big jump. It was really a big challenge, but Cerner...

Jan 2021
(0)
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Director

Relationship

It is always a miracle when vendors keep their promises, especially when it comes to a tail-end...

Jan 2021
(0)
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Manager

Other Observations & Comments

We used to add stricter data from Cerner. We use the data in our research. We are working on...

Jan 2021
(0)
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Physician

Functionality and Upgrades

Cerner is on top of the technology. They keep things updated, and that is important. In the future,...

Jan 2021
(0)
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Physician

Future Outlook

I am hoping that the vendor will provide more workflow solutions for our region. We have had some...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Our experience with Cerner has evolved a lot. It has been great. They have definitely done a...

Jan 2021
(0)
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Manager

Functionality and Upgrades

We are definitely finding a lot of areas where Cerner needs to improve. A lot of solutions and...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The product workflows need to be specific to the regional needs of our country. We don't have...

Jan 2021
(0)
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Director

Interfacing and Integration

The integration between Millennium PowerChart and specialty systems is easier than before....

Jan 2021
(0)
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Physician

Functionality and Upgrades

The first initial screen is where we can access the patient information for everything, and that is...

Jan 2021
(0)
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Physician

Functionality and Upgrades

During the COVID-19 crisis, Cerner provided the solutions for the worklist and surveillance for the...

Jan 2021
(0)
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Physician

Implementation and Training

Cerner is providing us some training material in the form of a PDF. They did very nice work with the...

Jan 2021
(0)
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Director

Service and Support

I believe that Cerner has supported us a lot, especially during the evaluation phase and the...

Jan 2021
(0)
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Nurse

Functionality and Upgrades

I like that Millennium PowerChart has an interactive view. All of the data is presented on the same...

Jan 2021
(0)
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Nurse

Functionality and Upgrades

When we are writing a nursing note, sometimes there is an error. We can strike the error out and add...

Jan 2021
(0)
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Director

Implementation and Training

I first encountered the vendor at a different organization years ago. I attended their conference,...

Jan 2021
(0)
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Director

Service and Support

Because of our location, we don’t have as many local resources as people in the UK or US would have....

Jan 2021
(0)
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Physician

Functionality and Upgrades

During COVID-19, we didn’t have any problems that needed Cerner's intervention. Our clinicians did...

Jan 2021
(0)
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Manager

Sales and Contracting

We were told that something would work, but then during the implementation and post-implementation,...

Jan 2021
(0)
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Physician

Functionality and Upgrades

The vendor's product is very good, and the vendor knows their job. The system is user friendly. We...

Jan 2021
(0)
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Physician

Functionality and Upgrades

The vendor could improve the diagnosis part of the system and bring in more diagnostic tools. The...

Jan 2021
(0)
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Physician

Functionality and Upgrades

There is medication duplication in the system. When we write and prescribe a medication that has...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Regarding cast removal, I have some issues. In the cast application, we don’t find special cast...

Jan 2021
(0)
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Manager

Functionality and Upgrades

PowerChart is very easy to open. It is very convenient and easy. We don’t have any issues or hurdles...

Jan 2021
(0)
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Manager

Functionality and Upgrades

PowerChart is gradually improving and is helping us, especially regarding statistics and other...

Jan 2021
(0)
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Physician

Service and Support

During the COVID-19 pandemic, the vendor has been adequate. Cerner has been trying to figure out how...

Jan 2021
(0)
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Director

Service and Support

I love the local Cerner staff members; they are good. They always are there, have a good answer, and...

Jan 2021
(0)
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Director

Other Observations & Comments

The problem we have is how this country is handling the databases. If we have a good, modern system...

Jan 2021
(0)
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Director

Interfacing and Integration

Millennium PowerChart integrates really well with our pharmacy systems. The physician puts in the...

Jan 2021
(0)
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Director

Functionality and Upgrades

Millennium PowerChart is as good as any system I have seen and probably better in many ways.

Jan 2021
(0)
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Director

Other Observations & Comments

Whenever Cerner offers their system, it is vital that they are aware of the market it works in, what...

Jan 2021
(0)
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Manager

Functionality and Upgrades

I like the flexibility of Cerner's solutions. We can customize anything in their application, even...

Jan 2021
(0)
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Manager

Implementation and Training

Cerner has good training people. They are quite capable. I like the way the processes are laid out...

Jan 2021
(0)
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Manager

Relationship

We see less involvement from Cerner’s leadership team. We have laid down our road map and strategy,...

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

There have been some delays with Cerner, and I am not sure whether those have been because of a lack...

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

In the beginning, the EMR was difficult because we shifted from paper to computers, but eventually,...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The system helps me manage my department staff. The product isn't just useful for patients but is...

Jan 2021
(0)
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Director

Implementation and Training

What makes Cerner's support strong is the fact that they own the application and do the...

Jan 2021
(0)
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Director

Technology

I would like to see Cerner enhance their technical architecture. With the coming era of technology,...

Jan 2021
(0)
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Director

Future Outlook

The biggest challenge that we face is with the application architecture. We need Citrix in order to...

Jan 2021
(0)
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Manager

Service and Support

There is one person at Cerner that is very helpful, and I appreciate that person's work. When I log...

Jan 2021
(0)
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Physician

Lessons Learned

We are comfortable with the Cerner product. I have been using it since I was a medical student, and...

Jan 2021
(0)
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Physician

Functionality and Upgrades

The system gives different medical ecosystems the ability to customize the look and feel of the...

Jan 2021
(0)
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Physician

Functionality and Upgrades

In the beginning, I had some difficulty coding when using PowerChart. But with time, I got used to...

Jan 2021
(0)
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Physician

Service and Support

We discover something new every day. For example, we wanted to look at something really specific,...

Jan 2021
(0)
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Physician

Service and Support

I had some difficulties in the beginning with Cerner and the Rx numbers. We talked to Cerner, and...

Jan 2021
(0)
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Physician

Functionality and Upgrades

After dealing with Cerner for a few years, I know that things are up to us. The potential with...

Jan 2021
(0)
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Nurse

Functionality and Upgrades

Millennium PowerChart really helps us. The product is nice, and it works. Everything is going very...

Jan 2021
(0)
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Nurse

Functionality and Upgrades

I like how the solution is managed and how the vendor works on things to improve it. We can easily...

Jan 2021
(0)
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Nurse

Interfacing and Integration

Other hospitals have some delays in the system. It could be more integrated. It is okay, though.

Jan 2021
(0)
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Director

Functionality and Upgrades

Millennium PowerChart makes it easy for patients to see their records. They have access to the...

Jan 2021
(0)
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Director

Functionality and Upgrades

The vendor could improve the system in terms of situations when we open and close patients' files...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

PowerChart is great because everything related to the patient is in one system. It has good...

Jan 2021
(0)
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Analyst/Coordinator

Interfacing and Integration

Cerner is very flexible. When they helped us with integration, everything was okay. They gave us a...

Jan 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

Cerner doesn’t charge for every little thing. If it is something manageable and they can help, they...

Jan 2021
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Nurse

Functionality and Upgrades

The system is very useful for end users to document PHI.

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

I am so happy to work with the training team from Cerner. It is one of the best teams that I have...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

Millennium PowerChart is a good product. We have all the information for patients that we need. From...

Jan 2021
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Analyst/Coordinator

Implementation and Training

We have face-to-face classes with the Cerner trainers. During COVID-19, we had training through...

Jan 2021
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Manager

Functionality and Upgrades

There are so many things that we don't need at the moment, but when we do need functionality we...

Jan 2021
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Manager

Implementation and Training

When there is an update, we get training. Recently we have gotten virtual trainings, and we are...

Jan 2021
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Manager

Lessons Learned

The system is very easy to use, but users have to concentrate in order to document. I have been...

Jan 2021
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Physician

Functionality and Upgrades

Initially, we had a problem with the system being slow because of shared servers, but since Cerner...

Jan 2021
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Physician

Functionality and Upgrades

Cerner has kept their promises realistic, and they are customizing things with us on the go....

Jan 2021
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Physician

Other Observations & Comments

I am not sure what Cerner could improve. The only thing they could maybe work on is their server. It...

Jan 2021
(0)
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Physician

Interfacing and Integration

Millennium PowerChart meets my needs, and the integration is pretty smooth. We also have Cerner's...

Jan 2021
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Physician

Implementation and Training

I would support the hospital buying Cerner's software. End users get used to one system, so it is...

Jan 2021
(0)
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Physician

Functionality and Upgrades

PowerChart is a cumbersome EMR. There is poor click efficiency, meaning the number of clicks needed...

Jan 2021
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Physician

Technology

Our experience using PowerChart has been okay. It isn't a very powerful EMR in terms of data-storing...

Jan 2021
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Physician

Functionality and Upgrades

There is no automatic-complete function when writing a note. Automatic text is not as convenient to...

Jan 2021
(0)
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Physician

Functionality and Upgrades

As long as the hospital will have Cerner's system, I will continue to use it. If it were up to me to...

Jan 2021
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Physician

Functionality and Upgrades

I think Cerner keeps their promises and that the system is simple. Learning how to use the system...

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

Cerner is happy to charge for every little thing, except for certain projects, which may be included...

Dec 2020
(0)
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Manager

Implementation and Training

We had a number of issues with the go-live, which required service packs. What we thought we had...

Dec 2020
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Manager

Functionality and Upgrades

Some of the smaller products that are part of Cerner's product suite are of poor quality. The...

Dec 2020
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Manager

Sales and Contracting

The web support from Cerner is good. That has improved a lot. There are a lot of self-service...

Dec 2020
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Manager

Service and Support

Cerner isn't proactive. They have lost a lot of senior managers. We have an authorized managed...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Millennium PowerChart is highly complex, and it does drive outcomes through analytics and reporting....

Dec 2020
(0)
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Manager

Future Outlook

Millennium PowerChart is part of our short-term plans, but we are moving toward a single patient...

Dec 2020
(0)
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Director

Interfacing and Integration

Millennium PowerChart interfaces with another product. There were some problems in the beginning...

Dec 2020
(0)
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Director

Sales and Contracting

We have a bit of an issue with Millennium PowerChart. There were some things that we expected from...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have had a very good experience with the product. Our users are more satisfied than they were in...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

We have a technician on-site that is with us all the time. We don't really have any issues, but when...

Dec 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

Cerner's product is really robust. It is well made and integrates well, and we have integrated it...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Our most recent upgrade was excellent. We did some things long-distance because of COVID-19, and the...

Dec 2020
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CIO

Functionality and Upgrades

Our success with the Cerner HIE product has been stunning. We have done incredibly well with it and...

Dec 2020
(0)
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CIO

Interfacing and Integration

We have been able to accomplish high-level integration all over the place with the Cerner product....

Dec 2020
(0)
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CIO

Functionality and Upgrades

For a hospital of our size, Cerner is the right choice. When we were faced with what system to go...

Dec 2020
(0)
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CIO

Service and Support

Cerner has struggled recently. They had a lot of turnover in our area of the world just before...

Dec 2020
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CIO

ROI / Cost (care and feeding)

Cerner tries to tack on extra costs quite often. We may request something that we think should be a...

Dec 2020
(0)
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CIO

Implementation and Training

Our experience with Cerner’s implementation services has varied. We have had some very good...

Dec 2020
(0)
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CIO

Functionality and Upgrades

The Cerner system is not made up of a single code since the vendor has acquired pieces as they have...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We selected the Cerner system because of our internal organization's future plans. Some sites were...

Dec 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The Cerner system is functional. I have never been a fan of Cerner, but their products get the job...

Dec 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor does not keep their promises. When we went with Cerner, we had tons of problems. The...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

We have been on the line with Cerner support about an issue, and there have been a few divisions of...

Dec 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

Once the vendor gets everything together, the system's integration and interoperability capabilities...

Dec 2020
(0)
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CTO

ROI / Cost (care and feeding)

There have been many times when the vendor has gone above and beyond to get things done. The vendor...

Dec 2020
(0)
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CTO

Interfacing and Integration

We integrated Cerner’s product with our telehealth solution. We separately built out a Cerner...

Dec 2020
(0)
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CTO

Sales and Contracting

We looked at other vendors when we were making a decision many years ago. Cerner gave a really good...

Dec 2020
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CTO

Other Observations & Comments

Pretty much everybody is hosted, and I don’t think I would ever want to do our own upgrades because...

Dec 2020
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CTO

Lessons Learned

A couple of years ago, Cerner said that we had to upgrade something, and they gave us their quote....

Dec 2020
(0)
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CTO

Service and Support

Cerner is good at delivering new technology. The only reason my rating is slightly low is that...

Dec 2020
(0)
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CTO

Relationship

The executives from Cerner tend to interact with our executives, and that is great. When we have to...

Dec 2020
(0)
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CTO

Future Outlook

I would recommend Cerner’s system. I was on a phone call with somebody, and we were talking about...

Dec 2020
(0)
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Director

Relationship

Cerner is not an equal partner. They are constantly trying to sell us new things while not showing...

Dec 2020
(0)
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Director

Interfacing and Integration

There is no interoperability with Cerner and other sites, and there isn't much integration. I don’t...

Dec 2020
(0)
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Director

Functionality and Upgrades

The reporting and analytics are very poor with Millennium PowerChart. It is very difficult to mine...

Dec 2020
(0)
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Nurse

Interfacing and Integration

Millennium PowerChart hasn't been the best value for our money. It would be better if it were more...

Dec 2020
(0)
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Nurse

Technology

The biggest complaint we have about Millennium PowerChart is the clunkiness. The structure is old...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

The interface between the clinicians and the system is very low quality because there are so many...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

The scheduling portion of Millennium PowerChart is very different for users. It isn't fluid or attractive....

Dec 2020
(0)
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CIO

Functionality and Upgrades

When our chief nurse was asked by an outside agency if we could report on patient acuity every four...

Dec 2020
(0)
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Director

Functionality and Upgrades

Millennium PowerChart is good, and that is why we want to keep it and get a new system. However,...

Dec 2020
(0)
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CIO

Future Outlook

Cerner is better than average with their implementation services, but there is still room for...

Dec 2020
(0)
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CIO

Relationship

We would like to see more of a partnership from Cerner. They should work with us on where we are at...

Dec 2020
(0)
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CIO

Other Observations & Comments

Things with Cerner aren't really progressing at all, mainly due to the government. The issues are...

Dec 2020
(0)
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CIO

Sales and Contracting

I want Cerner to be more innovative in our market. There is a range of things that are valuable to...

Dec 2020
(0)
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Director

Functionality and Upgrades

Cerner's upgrade services are normally very good. Our recent upgrade project is highly complicated...

Dec 2020
(0)
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CMIO

Other Observations & Comments

Whether we would recommend Cerner is very tricky. It depends on how the organization is going to...

Dec 2020
(0)
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CMIO

Other Observations & Comments

We are somewhere around 80% with our overall satisfaction. Cerner has a good product, but they need...

Dec 2020
(0)
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CMIO

Interfacing and Integration

In terms of technology, the Cerner system is a win. The software is great and is evolving. It is a...

Dec 2020
(0)
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CMIO

Lessons Learned

We have a good relationship with the vendor in the sense that they listen to us and adapt to our...

Dec 2020
(0)
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CMIO

Other Observations & Comments

The difference between Cerner and another vendor is that the other vendor would implement products...

Dec 2020
(0)
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CMIO

ROI / Cost (care and feeding)

Cerner doesn't keep their promises all the time. It depends on the promise. The vendor charges extra...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The main benefit with the new version is the performance. We noticed that the older version broke a...

Nov 2020
(0)
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Analyst/Coordinator

Implementation and Training

During our last project with the vendor, there was no training. We only had one reviewer for...

Nov 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

The vendor could improve the system's integration with other devices. At this stage, there are...

Nov 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Every week, we get a proactive check document. We haven’t faced many issues because we have taken...

Nov 2020
(0)
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Director

Functionality and Upgrades

What Cerner offers in the U.S. is probably a few notches up than what they offer in our part of the...

Nov 2020
(0)
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Director

Service and Support

We needed to make some changes in the system to catch COVID-19 data and develop reports to make...

Nov 2020
(0)
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Director

Other Observations & Comments

Whether Cerner keeps their promises often depends on what kind of promises they made. If Cerner made...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

I think Cerner tries to charge for every little thing. Sometimes our leaders don't know very well...

Nov 2020
(0)
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Director

Implementation and Training

Cerner needs to do a better job of training people in our part of the world so that we don't always...

Nov 2020
(0)
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Physician

Service and Support

We haven’t received more training, but I would give the training that we have received a pretty high...

Nov 2020
(0)
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Physician

Functionality and Upgrades

The system is very much liked. If people have knowledge of computers, the system is easy to use....

Nov 2020
(0)
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Physician

Interfacing and Integration

In terms of integration, we sometimes can’t see the medical records of the people going to different...

Nov 2020
(0)
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Physician

Future Outlook

I am not sure about the cost versus the benefit. I am not sure how much the implementation is...

Nov 2020
(0)
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Physician

Service and Support

I find the support team to be extremely responsive to clinical needs. Cerner helped us create a...

Nov 2020
(0)
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Physician

Functionality and Upgrades

When we go to any website, it is generally very intuitive. However, I don't find any EMRs to be very...

Nov 2020
(0)
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Director

Service and Support

Cerner's support varies, unfortunately. When we submit a ticket with a question or an issue, the...

Nov 2020
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Director

Technology

There are a couple of aspects of the system that are still based on Microsoft Windows and Citrix...

Nov 2020
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Director

Service and Support

I would love for Cerner to rethink the way they address issues. Their approach is still based on...

Nov 2020
(0)
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Director

Interfacing and Integration

We were disappointed when we approached Cerner to show how we could upgrade our infrastructure to...

Nov 2020
(0)
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Director

Relationship

Cerner does keep some promises but not all the time. The issue is the timing. Cerner says they will...

Nov 2020
(0)
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Analyst/Coordinator

Implementation and Training

Cerner tells us in advance what the product can and cannot do and what we need to explore with a...

Nov 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

We don’t use Cerner’s integration engine. Having said that, Cerner’s engineers have creatively...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system’s usability has room for improvement. Cerner is in an American product. We need more...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

The quality of support during the COVID-19 crisis was awesome. Cerner was an invaluable partner in...

Nov 2020
(0)
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Director

Functionality and Upgrades

We are currently looking to optimize the CPOE process. The main challenge we have had with Cerner is...

Nov 2020
(0)
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Director

Functionality and Upgrades

The thing I like most about Cerner as a company is that they recently released what they call Model...

Nov 2020
(0)
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Director

Functionality and Upgrades

Model Experience is a global design. Initially, Cerner released it for the United States to...

Nov 2020
(0)
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Physician

Functionality and Upgrades

I like the system because it is very easy to use and can give us whatever we want. It can even help...

Nov 2020
(0)
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Physician

Service and Support

I really appreciate the system and what Cerner is doing for us. That is really helpful. The vendor...

Nov 2020
(0)
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Physician

Technology

I want to improve the dictation system. We aren't using dictation much in the system, but now that...

Nov 2020
(0)