Soarian Clinicals Comments

 

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User Commentary

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CIO

Service and Support

COVID-19 was difficult for everybody, and Cerner seemed to be a little slower to respond or to take...

Jun 2020
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CIO

Future Outlook

A few years ago, Cerner had a pretty good product. The problem is that now they are going to sunset...

Jun 2020
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VP/Other Executive

Future Outlook

We have been told that Cerner will no longer support Soarian Clinicals in 2024. If the product...

May 2020
 Helpful

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VP/Other Executive

Service and Support

Cerner has given us updates and regulatory information in response to COVID-19.

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I have heard really good things from the clinical users about Soarian Clinicals. They have been able...

May 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Cerner charges for every little thing. The system is pricy; it costs us six digits to do anything....

May 2020
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Director

Other Observations & Comments

To be perfectly honest, I don't want to go through another install, so I will keep doing Cerner’s...

Apr 2020
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Director

Service and Support

Because of the problems we have had, Cerner has not nickel-and-dimed us to death. They have been...

Apr 2020
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Director

Other Observations & Comments

People have an issue when the clinical side melds with the financial side. The people that are...

Apr 2020
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Director

Other Observations & Comments

When it comes to the ease of use, I don't know whether we create our own red tape or whether it is...

Apr 2020
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Director

Other Observations & Comments

In terms of product functionality from Cerner, we are getting there. As much as I hate to say it, we...

Apr 2020
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Director

Relationship

I know that our C-suite goes to meet with Cerner's executives somewhat regularly, but our latest...

Apr 2020
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Director

Other Observations & Comments

I am not always sure whether it is Cerner or our C-suite that is causing our issues. It could even...

Apr 2020
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Manager

Future Outlook

Our organization is planning to leave Soarian Clinicals. That wasn’t our choice; it was our...

Feb 2020
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Manager

Implementation and Training

The training materials I have seen for Soarian Clinicals are not up to my standards.

Feb 2020
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Manager

Functionality and Upgrades

I love the fact that we host the system and can customize it on the fly. Our state often comes out...

Feb 2020
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Manager

Functionality and Upgrades

I wish Cerner’s website were easier to use. It is challenging to find information, and if we try to...

Feb 2020
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CIO

ROI / Cost (care and feeding)

Cerner doesn't avoid charging for every little thing. Sometimes when the product doesn't work and...

Jan 2020
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CIO

Service and Support

Cerner gave us a team that was on the bench. We didn't get the A-team, and the team members couldn't...

Jan 2020
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CIO

Functionality and Upgrades

Cerner's product works as it was sold to us. The system meets our needs. It is not optimal, but it...

Jan 2020
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CIO

Functionality and Upgrades

Cerner's product is click intensive. We have to click a lot. It seems like we have to click five...

Jan 2020
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CIO

Functionality and Upgrades

With Cerner, what gives us angst is that we don't always understand the full ripple effect of...

Jan 2020
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Director

Implementation and Training

If the decision were up to me, I would purchase Soarian Clinicals again because we had an easy and...

Dec 2019
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Director

Other Observations & Comments

There aren't many nearby organizations that have the Cerner system, so it is tough to recruit...

Dec 2019
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Director

Implementation and Training

There is no formal training, and Cerner is not doing any more implementations, but if we need...

Dec 2019
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Director

Functionality and Upgrades

We rate the ease of use for our end users pretty high, but end users are never completely happy....

Dec 2019
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Director

Future Outlook

Cerner took over some of Siemens' products, and Cerner isn't really enhancing the software. Cerner...

Dec 2019
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Director

Service and Support

Cerner keeps all of their promises. They are regulated by government mandates and such. The vendor...

Dec 2019
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Director

ROI / Cost (care and feeding)

The tangible outcomes that we see from using the product show up in reports on meaningful use and...

Dec 2019
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Manager

Functionality and Upgrades

A lot of the system is customizable to meet our needs. That is very helpful for us.

Nov 2019
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Manager

Functionality and Upgrades

We can use basically the same pathway in the system whether we are building nursing orders, lab...

Nov 2019
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Manager

Other Observations & Comments

The tool is going to be at the end of its life soon. We and other customers sometimes ask for...

Nov 2019
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Manager

Service and Support

Since the merger with Cerner, getting a service ticket resolved with the help desk people is...

Nov 2019
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Manager

ROI / Cost (care and feeding)

We once had an issue when something stopped working because of an isssue on Cerner's end. We needed...

Nov 2019
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Analyst/Coordinator

Service and Support

We have to pay extra for some things, and they don't offer as many training classes as we would...

Jun 2019
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Analyst/Coordinator

Relationship

The support for Soarian Clinicals has been a lot better with Cerner than when Siemens owned the...

Jun 2019
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CMO

Other Observations & Comments

Soarian Clinicals just sits there by itself within the institution, and only the primary care...

Apr 2019
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CMO

Functionality and Upgrades

Everything dumps into the Soarian Clinicals tool, and reading notes is hard once we are in the tool....

Apr 2019
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CMO

Technology

The tool is outdated. We dump our notes from other systems into the Cerner tool, and the notes are...

Apr 2019
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CIO

Future Outlook

We have had Soarian Clinicals for a long time. It has served us well; however, we have to be on a...

Apr 2019
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VP/Other Executive

Service and Support

Cerner doesn’t learn from their mistakes and repeats the same issues from client to client.

Mar 2019
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VP/Other Executive

Functionality and Upgrades

Soarian Clinicals is a good system. Our CMO stood up in the room today and said that he is happy...

Mar 2019
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VP/Other Executive

Technology

Cerner’s service is responsive. When something breaks, they respond. We are going to have to monitor...

Mar 2019
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VP/Other Executive

ROI / Cost (care and feeding)

We have built several things in Cerner's system now, and we will continue to tweak and maximize the...

Mar 2019
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VP/Other Executive

ROI / Cost (care and feeding)

Cerner delivers new technology. We just can’t afford it. They tease us with it, but we can’t get it...

Mar 2019
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CIO

Implementation and Training

Cerner wasn’t very realistic in their approach to getting us live. They were too aggressive for a...

Dec 2018
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Director

Service and Support

Soarian Clinicals has worked well for us, and there has been a fair amount of support because of the...

Dec 2018
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Director

Service and Support

There are a couple of levels of support that we use through Soarian Clinicals. We outsource our help...

Dec 2018
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Director

Functionality and Upgrades

We have only had a couple of quality issues with Soarian Clinicals. There are a few issues that are...

Dec 2018
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CMIO

Service and Support

Soarian Clinicals is relatively stable, but we know that we are second-class citizens on a dying...

Dec 2018
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CMIO

Relationship

I want to reiterate something that was said to me a long time ago by a CIO. A vendor relationship is...

Dec 2018
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CMIO

Relationship

We used to get a lot of executive involvement from Cerner, but once we decided to go with a...

Dec 2018
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CMIO

ROI / Cost (care and feeding)

We are moving off of Soarian Clinicals to another platform and are doing most of the migration work...

Dec 2018
 Helpful

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CIO

Other Observations & Comments

The system has a limited life. I wouldn’t recommend a product that is going to be sunsetted. Cerner...

Dec 2018
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CIO

Other Observations & Comments

The system does some things okay. It generally provides us with a lot of functionality. The...

Dec 2018
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CIO

Other Observations & Comments

We saw many Soarian Clinicals users move within the first couple of years after Cerner took over....

Dec 2018
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CIO

Other Observations & Comments

Cerner told us they would certainly support Soarian Clinicals through 2025; that is consistent with...

Dec 2018
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CIO

Other Observations & Comments

The system’s development cycle is very organic and occurs over a long period of time. That results...

Dec 2018
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Director

Other Observations & Comments

Soarian Clinicals is just okay. Our organization didn't choose it and would like to get a different...

Dec 2018
 Helpful

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CIO

Implementation and Training

We have been very disappointed with our Soarian Clinicals experience. The implementation was done...

Jul 2018
 Helpful

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CMIO

Implementation and Training

We have learned how to use Soarian Clinicals more effectively. It is a fairly basic tool and not...

May 2018
 Helpful

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CMIO

Future Outlook

Soarian Clinicals will die. It is at the end of its life. I cannot see Cerner continuing to support...

May 2018
 Helpful

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Nurse

Interfacing and Integration

We do have an interface between the ED system and Soarian Clinicals, but sometimes it does not work....

Apr 2018
 Helpful

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Nurse

Functionality and Upgrades

We have had a few updates since we last spoke with Cerner. We felt that Cerner did not test the...

Apr 2018
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Nurse

Relationship

Cerner does promise things and then doesn't necessarily come through 100% on those promises.

Apr 2018
 Helpful

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CEO/President

Service and Support

Cerner is struggling to deliver on our meaningful use needs. That is a challenge for us. There are...

Apr 2018
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Director

Functionality and Upgrades

We do everything in Soarian Clinicals. ED, IP, results, documentation, care plans, and everything...

Mar 2018
 Helpful

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Director

Interfacing and Integration

There are no interoperability issues with Soarian Clinicals. We interface with third-party systems,...

Mar 2018
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Director

Relationship

I have full access to the Cerner executives. I can talk to them at any time, and there are no issues...

Mar 2018
 Helpful

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Director

Future Outlook

Cerner will be sunsetting Soarian Clinicals at the end of a year. That is sad in a way, and so the...

Mar 2018
 Helpful

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CIO

Service and Support

Our experience with Soarian Clinicals has been awful. The service has not been good. Cerner has been...

Mar 2018
 Helpful

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VP/Other Executive

Service and Support

Cerner transitioned us to a different account executive because we are a legacy customer. Cerner...

Mar 2018
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VP/Other Executive

Other Observations & Comments

Soarian Clinicals isn’t great. Cerner is telling their customers to plan to move off the product. It...

Mar 2018
 Helpful

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Director

Service and Support

We don't know how much longer Cerner will do anything with Soarian Clinicals. They are still...

Mar 2018
 Helpful

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Director

Functionality and Upgrades

The upgrades for Soarian Clinicals are much better now than they were with Siemens. The upgrades are...

Mar 2018
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Director

Relationship

We get a lot of communication from Cerner, even if we don't want it. They have assigned a group to...

Mar 2018
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Director

Service and Support

The support for Soarian Clinicals is very good. There is a lot of communication, and I know a lot of...

Mar 2018
 Helpful

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Director

ROI / Cost (care and feeding)

The nickel-and-diming depends on the situation. For some things, there are no charges. Some things...

Mar 2018
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CIO

Relationship

To Cerner's credit, they picked up a group of people from Siemens who care. Cerner hasn't dropped...

Mar 2018
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Analyst/Coordinator

Functionality and Upgrades

Soarian Clinicals is very complex. It takes many different groups of people to put together the...

Feb 2018
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Analyst/Coordinator

Functionality and Upgrades

Our radiology people were self-sufficient with their different systems. They could customize the...

Feb 2018