Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
The product is very easy to use. Users can learn it very well.
Login or Create an Account to see details.
Service and Support
I am not happy with Change Healthcare. They are always blaming the workflow and not the system for...
Login or Create an Account to see details.
Implementation and Training
Change Healthcare has a local partner here who I think is a big problem for us. When that partner...
Login or Create an Account to see details.
Relationship
Change Healthcare’s support team can be a bit difficult to work with. Our level of satisfaction is...
Login or Create an Account to see details.
Future Outlook
The product does everything we want pretty well. There are going to be some improvements on the next...
Login or Create an Account to see details.
Service and Support
The vendor’s support is not as good as it was when we first got this product. They had some support...
Login or Create an Account to see details.
Service and Support
Change Healthcare's phone support is excellent. There is a team nearby that works from nine to five,...
Login or Create an Account to see details.
Service and Support
The downside to Change Healthcare's service is the web support. When we raise a ticket, we don't...
Login or Create an Account to see details.
Relationship
With recent security changes that have happened within our organization, the PACS hasn't been...
Login or Create an Account to see details.
Technology
We recently discovered that we might not be compatible to enable certain functions to keep Radiology...
Login or Create an Account to see details.
Technology
When 9/11 happened in New York, the hospital systems went down, so the hospitals would have reverted...
Login or Create an Account to see details.
Relationship
The Change Healthcare team doesn't take life too seriously, and that is what we need. They are...
Login or Create an Account to see details.
Service and Support
I had a couple of issues after hours where all our systems were down, so I rang up Change Healthcare...
Login or Create an Account to see details.
Service and Support
One time, we were on Radiology Solutions late in the evening and were trying to do something simple...
Login or Create an Account to see details.
Implementation and Training
We have been waiting on a new version of Radiology Solutions for several years. The training is...
Login or Create an Account to see details.
Functionality and Upgrades
Radiology Solutions has always been consistently good. It works as promoted, and its quality is...
Login or Create an Account to see details.
Implementation and Training
Change Healthcare’s implementations are not too bad, but with training, we are left to our own...
Login or Create an Account to see details.
Other Observations & Comments
Because Change Healthcare's system is our country’s national system, we are sometimes not shown what...
Login or Create an Account to see details.
Functionality and Upgrades
I have worked with better PACS solutions in the past. Change Healthcare’s PACS is better than...
Login or Create an Account to see details.
Other Observations & Comments
Change Healthcare's product is the national PACS for our country. In that regard, it wasn't exactly...
Login or Create an Account to see details.
Future Outlook
We get a lot of complexity and problems because Change Healthcare’s solution is the national system...
Login or Create an Account to see details.
Functionality and Upgrades
A couple of items that I have seen in other PACS solutions are countdown timers or SLAs on the...
Login or Create an Account to see details.
Functionality and Upgrades
For a period of time, we had very poor access to the back-end data because of the modules we did or...
Login or Create an Account to see details.
Service and Support
Change Healthcare’s support is pretty good. We can get help from the engineers pretty quickly. The...
Login or Create an Account to see details.
Featured Reports
Preferences