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Radiology Solutions (Global)
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Functionality and Upgrades

The product is very easy to use. Users can learn it very well.

Jan 2023
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Director

Service and Support

I am not happy with Change Healthcare. They are always blaming the workflow and not the system for...

Jan 2023
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Director

Implementation and Training

Change Healthcare has a local partner here who I think is a big problem for us. When that partner...

Jan 2023
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CIO

Relationship

Change Healthcare’s support team can be a bit difficult to work with. Our level of satisfaction is...

Jan 2023
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Analyst/Coordinator

Future Outlook

The product does everything we want pretty well. There are going to be some improvements on the next...

Dec 2022
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Analyst/Coordinator

Service and Support

The vendor’s support is not as good as it was when we first got this product. They had some support...

Dec 2022
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Manager

Service and Support

Change Healthcare's phone support is excellent. There is a team nearby that works from nine to five,...

Apr 2022
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(0)
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Manager

Service and Support

The downside to Change Healthcare's service is the web support. When we raise a ticket, we don't...

Apr 2022
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Manager

Relationship

With recent security changes that have happened within our organization, the PACS hasn't been...

Apr 2022
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Manager

Technology

We recently discovered that we might not be compatible to enable certain functions to keep Radiology...

Apr 2022
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Manager

Technology

When 9/11 happened in New York, the hospital systems went down, so the hospitals would have reverted...

Apr 2022
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Manager

Relationship

The Change Healthcare team doesn't take life too seriously, and that is what we need. They are...

Apr 2022
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Manager

Service and Support

I had a couple of issues after hours where all our systems were down, so I rang up Change Healthcare...

Apr 2022
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(0)
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Manager

Service and Support

One time, we were on Radiology Solutions late in the evening and were trying to do something simple...

Apr 2022
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Manager

Implementation and Training

We have been waiting on a new version of Radiology Solutions for several years. The training is...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

Radiology Solutions has always been consistently good. It works as promoted, and its quality is...

Apr 2022
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(0)
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Manager

Implementation and Training

Change Healthcare’s implementations are not too bad, but with training, we are left to our own...

Mar 2022
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(0)
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Manager

Other Observations & Comments

Because Change Healthcare's system is our country’s national system, we are sometimes not shown what...

Mar 2022
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Manager

Functionality and Upgrades

I have worked with better PACS solutions in the past. Change Healthcare’s PACS is better than...

Mar 2022
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(0)
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Manager

Other Observations & Comments

Change Healthcare's product is the national PACS for our country. In that regard, it wasn't exactly...

Mar 2022
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(0)
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Manager

Future Outlook

We get a lot of complexity and problems because Change Healthcare’s solution is the national system...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

A couple of items that I have seen in other PACS solutions are countdown timers or SLAs on the...

Mar 2022
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Manager

Functionality and Upgrades

For a period of time, we had very poor access to the back-end data because of the modules we did or...

Mar 2022
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(0)
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Manager

Service and Support

Change Healthcare’s support is pretty good. We can get help from the engineers pretty quickly. The...

Mar 2022
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Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



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