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Radiology Solutions
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

Most of the time, we call and use the phone support team with Change Healthcare. There is a customer...

Sep 2023
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Analyst/Coordinator

Relationship

In the past, the vendor's support people always stood above the rest. We could call them, and they...

Aug 2023
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Analyst/Coordinator

Culture

Change Healthcare didn't keep one of their promises. They sold us a product, we installed that...

Aug 2023
||
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Analyst/Coordinator

Operations

We had a very difficult implementation. It took a long time, and a short time before we went live,...

Aug 2023
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Analyst/Coordinator

Operations

Change Healthcare gave us some training manuals, but we didn't get much more than that.

Aug 2023
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Analyst/Coordinator

Product

Before our upgrade, I would have dinged Change Healthcare on their delivery of technology. However,...

Aug 2023
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Director

Product

Radiology Solutions is very user friendly. Radiologists like the overall PACS. I really don't have...

Aug 2023
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Director

Operations, Product

I have had multiple providers tell me over the years that they like the Change Healthcare PACS, and...

Aug 2023
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Manager

Product

The solution doesn't feel overly complicated. It feels very straightforward. The end users have the...

Aug 2023
||
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Manager

Culture, Value

With the vendor's universal viewer, initially, we were led to believe we could bring in cardiology...

Aug 2023
||
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Manager

Relationship

It has become super cumbersome to get ahold of somebody from Change Healthcare’s support team. In...

Aug 2023
||
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Manager

Product, Value

In terms of measurable benefits and automating processes with the product, we implemented the...

Aug 2023
||
(0)
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Manager

Operations, Value

We are left to ourselves to figure things out about the product. Change Healthcare has their...

Aug 2023
||
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Director

Relationship, Product

Radiology Solutions has been a really good product for us. Change Healthcare is slow to deliver...

Jul 2023
||
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Director

Relationship

We have had a few situations with the vendor in the past that haven't necessarily worked out the...

Jul 2023
||
(0)
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Director

Culture, Value

The vendor charges us for random things. The biggest thing we have seen over the last few years has...

Jul 2023
||
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Director

Operations

We had an implementation that went extremely well. The vendor's training also went very well. In...

Jul 2023
||
(0)
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Director

Relationship

The vendor's support has gotten better, but when McKesson became Change Healthcare, there was a big...

Jul 2023
||
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Director

Loyalty

There are things that other vendors' products can do that Radiology Solutions can't do. Change...

Jul 2023
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Manager

Relationship

Change Healthcare does monitoring for us, and I appreciate that.

Jul 2023
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Manager

Product

The product is solid but a little bit dated. The vendor is trying to modernize it, but it is like...

Jul 2023
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Manager

Relationship

Change Healthcare needs to improve their support. I know they are working on it, but I wish I didn't...

Jul 2023
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(0)
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Manager

Loyalty, Product

I am satisfied with the product. It is stable and easy to work on. We haven’t had too many issues...

Jul 2023
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Manager

Relationship

The vendor has had a lot of turnover in their service department. I think COVID-19 hit them pretty...

Jul 2023
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Manager

Relationship

I can call our salesperson directly anytime I have issues. They are in a significant role, so we...

Jul 2023
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Manager

Value

The product is a good value. I have always heard that Radiology Solutions is more expensive than...

Jul 2023
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Manager

Loyalty

Change Healthcare is in the process of creating web forms. Once they get more adoption and add more...

Jun 2023
||
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Manager

Product

Radiology Solutions is flexible. We can integrate lots of third-party applications with it, and that...

Jun 2023
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Director

Relationship, Operations, Product

Change Healthcare needs to have more resources at the go-live because the system needs to have a...

Jun 2023
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Director

Relationship

Change Healthcare is pretty robust in that they support a large number of institutions, so they have...

Jun 2023
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Director

Relationship

I would like to see some better communication with our site from Change Healthcare’s folks. I would...

Jun 2023
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(0)
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Manager

Product

Change Healthcare's system works. We have implemented multiple different third-party solutions with...

Jun 2023
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Manager

Product

Change Healthcare's system is solid in regard to protocols, procedures, and getting studies ready....

Jun 2023
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(0)
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Manager

Relationship

It would be nice for Change Healthcare’s development team to come to us and ask what else we would...

Jun 2023
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(0)
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Manager

Relationship, Product

Change Healthcare could improve interoperability by providing more rapid or easier support for...

Jun 2023
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Manager

Culture, Relationship

Change Healthcare is on top of proactive service. They follow up and stay on top of things. We do...

Jun 2023
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Manager

Relationship, Product

Without anything really hardcore to compare Change Healthcare to, we would recommend the vendor to...

Jun 2023
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Manager

Operations, Product

We would like to see Change Healthcare create compatibility with new browsers. They only support...

Jun 2023
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Analyst/Coordinator

Operations, Product

I like the display protocols in Radiology Solutions. For radiologists, we can pretty much configure...

Jun 2023
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Analyst/Coordinator

Operations

Change Healthcare’s community site has gained videos, and the vendor is doing regular training now....

Jun 2023
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Analyst/Coordinator

Operations, Product

One thing I would change about Radiology Solutions is the process of sending things to other...

Jun 2023
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Analyst/Coordinator

Culture, Loyalty, Relationship

Our previous account representative might have been a little overwhelmed. They were good on the...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship

Phone and web support are where Change Healthcare struggles. Whether their service is proactive...

Jun 2023
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Analyst/Coordinator

Relationship

The vendor is honest and has a lot of transparency on what they can and can't do.

Jun 2023
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Analyst/Coordinator

Product

The product can be a little conservative on integration, and that can be a struggle sometimes. The...

Jun 2023
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Manager

Relationship, Product

It is kind of bothersome to me that we can't have multiple different users on the same computer with...

May 2023
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Manager

Product

Radiology Solutions can integrate with pretty much any program. Anything we have tried to implement...

May 2023
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Manager

Product, Value

If I were recommending Radiology Solutions, I would say that it is wonderful. The vendor gives us a...

May 2023
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Manager

Relationship

I call the vendor's support often, and they are always wonderful. The vendor is really quick to get...

May 2023
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(0)
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Manager

Relationship

Change Healthcare's service has completely tanked. One of the biggest problems that we have with...

May 2023
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Manager

Relationship, Product

Change Healthcare's system is very reliable for the most part. Occasionally, we will have hiccups,...

May 2023
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Manager

Relationship

Change Healthcare could improve their support by reverting back to the way they did things years...

May 2023
||
(0)
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Manager

Relationship

We have a hard time coming up with anything good to say about Change Healthcare across the board. We...

May 2023
||
(0)
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Manager

Loyalty

When the vendor moved from McKesson to Change Healthcare, things went down the toilet. There is...

May 2023
||
(0)
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Analyst/Coordinator

Product

I would like to have more control over some of the product’s functionality. I cannot add a send...

May 2023
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(0)
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Analyst/Coordinator

Relationship

Change Healthcare’s support has not been that great. The vendor is in the middle of an acquisition,...

May 2023
||
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Analyst/Coordinator

Operations

I have had nothing but great responses from Change Healthcare’s implementation team and our account...

May 2023
||
(0)
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Analyst/Coordinator

Product

The product is very intuitive and easy to use, especially in terms of navigation. What we see is...

May 2023
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Analyst/Coordinator

Product

All the search features in Radiology Solutions are not Google-type searches, so if I have a screen...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty

I am hopeful that Radiology Solutions will have some sort of upgrade that is useful.

May 2023
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(0)
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Analyst/Coordinator

Product

Radiology Solutions is not as user friendly as we would like. We don’t like how the solution handles...

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The product has worked out really well for us. The product is very functional for end users. And in...

May 2023
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Analyst/Coordinator

Loyalty

We are going to get AI in our next upgrade, and that is going to be a really nice feature for our...

May 2023
||
(0)
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Manager

Loyalty

Everything is working fine with Radiology Solutions. We are going through an upgrade soon, so we...

Apr 2023
||
(0)
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Manager

Relationship

Change Healthcare's support is not good. In the days before the vendor was Change Healthcare, the...

Apr 2023
||
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Manager

Relationship

There isn’t a lot that Change Healthcare could improve, but our account manager could be a little...

Apr 2023
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Manager

Product

Usually, integrations work pretty well with Radiology Solutions. It is pretty easy to get...

Apr 2023
||
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Manager

Relationship

We have options in terms of opening tickets, but there are times during the day when it seems like...

Apr 2023
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Manager

Relationship, Product

A strength of Radiology Solutions is that it is fairly intuitive, and the support team is usually...

Apr 2023
||
(0)
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Manager

Relationship, Product

Radiology Solutions has been pretty easy to work with, and it is pretty stable.

Apr 2023
||
(0)
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Manager

Relationship

Calling in for support for Radiology Solutions tends to be very tedious when it comes to something...

Apr 2023
||
(0)
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Manager

Operations, Product

The application is pretty decent for end users. It is user friendly and intuitive for the most part,...

Mar 2023
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Manager

Relationship

We struggle to get support when we need it. That is our main issue. There is a lack of...

Mar 2023
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Manager

Relationship, Product

We would like to know what types of permissions we can do without having to engage the vendor. There...

Mar 2023
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Manager

Product

Our biggest integration is the EMR image links that we utilize. Those have had a very positive impact....

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

When the vendor transitioned to Change Healthcare, their service declined and became less focused....

Mar 2023
||
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Analyst/Coordinator

Product

Radiology Solutions is very good. It is a nice, tight, well-functioning product. Also, the product...

Mar 2023
||
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Analyst/Coordinator

Operations

The initial training for Radiology Solutions was good, but the ongoing training is not really there....

Mar 2023
||
(0)
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Analyst/Coordinator

Value

Sometimes it is not easy to bend Radiology Solutions to have interoperability. The import and export...

Mar 2023
||
(0)
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Analyst/Coordinator

Loyalty

After an upcoming Radiology Solutions upgrade, I really expect our satisfaction with the product to...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

In the case of Radiology Solutions, I would recommend it to someone with the caveat that sometimes...

Mar 2023
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VP/Other Executive

Loyalty

We are moving away from Radiology Solutions because it is just not as stable as we would like it to...

Feb 2023
||
(0)
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VP/Other Executive

Loyalty

Even though we are moving to another product, Change Healthcare has still done really well in...

Feb 2023
||
(0)
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VP/Other Executive

Product

Radiology Solutions is a Windows-based operation, and every little change on our side impacts the...

Feb 2023
||
(0)
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VP/Other Executive

Relationship

Change Healthcare has had a significant amount of turnover, which has impacted their support quality...

Feb 2023
||
(0)
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Manager

Operations

The vendor recently added a portal so that end users could access training via the web.

Feb 2023
||
(0)
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Manager

Loyalty

The product is in our long-term plans because it is part of the corporate standard. Also, the vendor...

Feb 2023
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(0)
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Manager

Product

The reports don't support Base64 for integration. Also, the vendor doesn’t send their reports...

Feb 2023
||
(0)
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Manager

Culture, Value

We have our support contracts, and the vendor meets the needs of our support contracts. To add...

Feb 2023
||
(0)
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Manager

Operations

We paid a lot of money for a certain training course from the vendor, and it was presented entirely...

Jan 2023
||
(0)
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Manager

Relationship

I have to create a ticket for anything that needs to be done in the system other than simple...

Jan 2023
||
(0)
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Manager

Product

There was an issue in a previous version of Radiology Solutions, and I am sure things are still the...

Jan 2023
||
(0)
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Manager

Culture

There has been a lot of turnover in our account management from Change Healthcare. We currently have...

Jan 2023
||
(0)
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Manager

Relationship

When I call or create an online ticket, I get a good response from the Change Healthcare individuals...

Jan 2023
||
(0)
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Manager

Relationship

Change Healthcare does some back-end monitoring, and I get emails when there is a ticket open. Our...

Jan 2023
||
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Manager

Relationship, Product

The system had an issue that needed to be fixed, and I had to jump and shout to get my way. Now, I...

Jan 2023
||
(0)
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Manager

Product

We did an upgrade, and the vendor has added some things to make us faster and more efficient.

Jan 2023
||
(0)
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Manager

Product

It is easy for end users to customize the product and set their worklist. The product is very user...

Jan 2023
||
(0)
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Manager

Relationship

Change Healthcare’s service department is not as knowledgeable as they were in the past. The support...

Jan 2023
||
(0)
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Manager

Relationship

Change Healthcare’s support isn’t what it used to be. We can't get through on the first call all the...

Nov 2022
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(0)
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Director

Relationship

Change Healthcare is proactive. I had a system issue recently, and I received an email from Change...

Nov 2022
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(0)
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Director

Loyalty

There is a section that we have not turned on yet that I am very interested in. If that section...

Nov 2022
||
(0)
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Director

Product

I like the ease of pulling up the images and being able to manipulate them. That is the most...

Nov 2022
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(0)
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Director

Product

Radiology Solutions is not mobile friendly. I have had some physicians ask me about being able to...

Nov 2022
||
(0)
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Manager

Relationship

I am not satisfied with Change Healthcare’s support because there is a national shortage of support...

Oct 2022
||
(0)
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Manager

Relationship

Change Healthcare’s service is pretty good. When they are on top of something, they are on top of...

Oct 2022
||
(0)
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Manager

Value

Every company has their little caveats and microtransactions, and Change Healthcare is no different....

Oct 2022
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(0)
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Manager

Product

Radiology Solutions works very well once it is integrated. It was pretty easy to integrate.

Oct 2022
||
(0)
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Manager

Product

I like that the Change Healthcare product holds the actual tech more accountable for their work. It...

Oct 2022
||
(0)
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Manager

Relationship, Product

In Change Healthcare's product, it is a little more difficult to get into the back end when compared...

Oct 2022
||
(0)
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Manager

Operations

We had a bad upgrade with Radiology Solutions. Part of that was because of our organization and how...

Oct 2022
||
(0)
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Manager

Operations

There was a limited number of trainers for our organization’s size. More trainers during the prime...

Oct 2022
||
(0)
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Manager

Operations

The training that we received from Change Healthcare was over the phone, and the training would have...

Oct 2022
||
(0)
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Analyst/Coordinator

Value

Change Healthcare avoids charging us for every little thing. Obviously, if we ask them for too much,...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship

We always had to go further up the rank to get help from Change Healthcare. Getting someone to work...

Oct 2022
||
(0)
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Analyst/Coordinator

Product

Change Healthcare needs to add many more configuration options to their system. The system's...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship

Trying to open a ticket and wait for a callback from Change Healthcare's service desk team is very...

Oct 2022
||
(0)
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Director

Loyalty, Product

I don’t want to critique Change Healthcare too much because there are many features coming out in...

Oct 2022
||
(0)
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Director

Product

We have had great success with the flexibility of the system's architecture. We have been able to...

Oct 2022
||
(0)
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Director

Product

Most of my users search systems by birth date. That is a common method and can be done in every...

Oct 2022
||
(0)
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Director

Product

We have been able to create a lot of VPN connections with the system, enabling us to connect with...

Oct 2022
||
(0)
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Director

Relationship, Product

The very best part about the system is probably the uptime. I can’t remember a time when the system...

Oct 2022
||
(0)
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Manager

Relationship, Operations, Product

We recently had issues with some downtime, and Change Healthcare could have communicated things better....

Oct 2022
||
(0)
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Manager

Culture, Relationship

Through the relationship that we have built over the years with Change Healthcare, we have a better...

Oct 2022
||
(0)
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Manager

Product

We have been very happy with Radiology Solutions; it has met our needs very well. We haven't even...

Oct 2022
||
(0)
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Manager

Relationship

Change Healthcare struggled to support us during the pandemic, but they have been coming back pretty...

Oct 2022
||
(0)
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Manager

Culture

The biggest beef that we have with Change Healthcare is that we did some upgrades, and then we got a...

Oct 2022
||
(0)
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Manager

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The solution is pretty simple to use. It is a decent system, and it fits the size of our...

Oct 2022
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