Radiology Solutions
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship

Most of the time, we call and use the phone support team with Change Healthcare. There is a customer...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

In the past, the vendor's support people always stood above the rest. We could call them, and they...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

Change Healthcare didn't keep one of their promises. They sold us a product, we installed that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We had a very difficult implementation. It took a long time, and a short time before we went live,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Change Healthcare gave us some training manuals, but we didn't get much more than that.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Before our upgrade, I would have dinged Change Healthcare on their delivery of technology. However,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Radiology Solutions is very user friendly. Radiologists like the overall PACS. I really don't have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I have had multiple providers tell me over the years that they like the Change Healthcare PACS, and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The solution doesn't feel overly complicated. It feels very straightforward. The end users have the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

With the vendor's universal viewer, initially, we were led to believe we could bring in cardiology...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It has become super cumbersome to get ahold of somebody from Change Healthcare’s support team. In...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

In terms of measurable benefits and automating processes with the product, we implemented the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

We are left to ourselves to figure things out about the product. Change Healthcare has their...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Radiology Solutions has been a really good product for us. Change Healthcare is slow to deliver...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had a few situations with the vendor in the past that haven't necessarily worked out the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

The vendor charges us for random things. The biggest thing we have seen over the last few years has...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We had an implementation that went extremely well. The vendor's training also went very well. In...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's support has gotten better, but when McKesson became Change Healthcare, there was a big...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

There are things that other vendors' products can do that Radiology Solutions can't do. Change...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare does monitoring for us, and I appreciate that.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product is solid but a little bit dated. The vendor is trying to modernize it, but it is like...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare needs to improve their support. I know they are working on it, but I wish I didn't...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I am satisfied with the product. It is stable and easy to work on. We haven’t had too many issues...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has had a lot of turnover in their service department. I think COVID-19 hit them pretty...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I can call our salesperson directly anytime I have issues. They are in a significant role, so we...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The product is a good value. I have always heard that Radiology Solutions is more expensive than...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Change Healthcare is in the process of creating web forms. Once they get more adoption and add more...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Radiology Solutions is flexible. We can integrate lots of third-party applications with it, and that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Change Healthcare needs to have more resources at the go-live because the system needs to have a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Change Healthcare is pretty robust in that they support a large number of institutions, so they have...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would like to see some better communication with our site from Change Healthcare’s folks. I would...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Change Healthcare's system works. We have implemented multiple different third-party solutions with...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Change Healthcare's system is solid in regard to protocols, procedures, and getting studies ready....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It would be nice for Change Healthcare’s development team to come to us and ask what else we would...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Change Healthcare could improve interoperability by providing more rapid or easier support for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Change Healthcare is on top of proactive service. They follow up and stay on top of things. We do...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Without anything really hardcore to compare Change Healthcare to, we would recommend the vendor to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We would like to see Change Healthcare create compatibility with new browsers. They only support...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I like the display protocols in Radiology Solutions. For radiologists, we can pretty much configure...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Change Healthcare’s community site has gained videos, and the vendor is doing regular training now....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

One thing I would change about Radiology Solutions is the process of sending things to other...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Loyalty, Relationship

Our previous account representative might have been a little overwhelmed. They were good on the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Phone and web support are where Change Healthcare struggles. Whether their service is proactive...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor is honest and has a lot of transparency on what they can and can't do.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product can be a little conservative on integration, and that can be a struggle sometimes. The...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

It is kind of bothersome to me that we can't have multiple different users on the same computer with...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Radiology Solutions can integrate with pretty much any program. Anything we have tried to implement...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

If I were recommending Radiology Solutions, I would say that it is wonderful. The vendor gives us a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I call the vendor's support often, and they are always wonderful. The vendor is really quick to get...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare's service has completely tanked. One of the biggest problems that we have with...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Change Healthcare's system is very reliable for the most part. Occasionally, we will have hiccups,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare could improve their support by reverting back to the way they did things years...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a hard time coming up with anything good to say about Change Healthcare across the board. We...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

When the vendor moved from McKesson to Change Healthcare, things went down the toilet. There is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would like to have more control over some of the product’s functionality. I cannot add a send...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Change Healthcare’s support has not been that great. The vendor is in the middle of an acquisition,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I have had nothing but great responses from Change Healthcare’s implementation team and our account...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product is very intuitive and easy to use, especially in terms of navigation. What we see is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

All the search features in Radiology Solutions are not Google-type searches, so if I have a screen...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

I am hopeful that Radiology Solutions will have some sort of upgrade that is useful.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Radiology Solutions is not as user friendly as we would like. We don’t like how the solution handles...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The product has worked out really well for us. The product is very functional for end users. And in...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We are going to get AI in our next upgrade, and that is going to be a really nice feature for our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Everything is working fine with Radiology Solutions. We are going through an upgrade soon, so we...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare's support is not good. In the days before the vendor was Change Healthcare, the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There isn’t a lot that Change Healthcare could improve, but our account manager could be a little...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Usually, integrations work pretty well with Radiology Solutions. It is pretty easy to get...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have options in terms of opening tickets, but there are times during the day when it seems like...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

A strength of Radiology Solutions is that it is fairly intuitive, and the support team is usually...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Radiology Solutions has been pretty easy to work with, and it is pretty stable.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Calling in for support for Radiology Solutions tends to be very tedious when it comes to something...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The application is pretty decent for end users. It is user friendly and intuitive for the most part,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We struggle to get support when we need it. That is our main issue. There is a lack of...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We would like to know what types of permissions we can do without having to engage the vendor. There...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our biggest integration is the EMR image links that we utilize. Those have had a very positive impact....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When the vendor transitioned to Change Healthcare, their service declined and became less focused....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Radiology Solutions is very good. It is a nice, tight, well-functioning product. Also, the product...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The initial training for Radiology Solutions was good, but the ongoing training is not really there....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Sometimes it is not easy to bend Radiology Solutions to have interoperability. The import and export...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

After an upcoming Radiology Solutions upgrade, I really expect our satisfaction with the product to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

In the case of Radiology Solutions, I would recommend it to someone with the caveat that sometimes...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We are moving away from Radiology Solutions because it is just not as stable as we would like it to...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

Even though we are moving to another product, Change Healthcare has still done really well in...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Radiology Solutions is a Windows-based operation, and every little change on our side impacts the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Change Healthcare has had a significant amount of turnover, which has impacted their support quality...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor recently added a portal so that end users could access training via the web.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The product is in our long-term plans because it is part of the corporate standard. Also, the vendor...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The reports don't support Base64 for integration. Also, the vendor doesn’t send their reports...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

We have our support contracts, and the vendor meets the needs of our support contracts. To add...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We paid a lot of money for a certain training course from the vendor, and it was presented entirely...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have to create a ticket for anything that needs to be done in the system other than simple...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There was an issue in a previous version of Radiology Solutions, and I am sure things are still the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

There has been a lot of turnover in our account management from Change Healthcare. We currently have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When I call or create an online ticket, I get a good response from the Change Healthcare individuals...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare does some back-end monitoring, and I get emails when there is a ticket open. Our...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The system had an issue that needed to be fixed, and I had to jump and shout to get my way. Now, I...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We did an upgrade, and the vendor has added some things to make us faster and more efficient.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It is easy for end users to customize the product and set their worklist. The product is very user...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare’s service department is not as knowledgeable as they were in the past. The support...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare’s support isn’t what it used to be. We can't get through on the first call all the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Change Healthcare is proactive. I had a system issue recently, and I received an email from Change...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

There is a section that we have not turned on yet that I am very interested in. If that section...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the ease of pulling up the images and being able to manipulate them. That is the most...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Radiology Solutions is not mobile friendly. I have had some physicians ask me about being able to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I am not satisfied with Change Healthcare’s support because there is a national shortage of support...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare’s service is pretty good. When they are on top of something, they are on top of...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Every company has their little caveats and microtransactions, and Change Healthcare is no different....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Radiology Solutions works very well once it is integrated. It was pretty easy to integrate.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like that the Change Healthcare product holds the actual tech more accountable for their work. It...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

In Change Healthcare's product, it is a little more difficult to get into the back end when compared...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We had a bad upgrade with Radiology Solutions. Part of that was because of our organization and how...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There was a limited number of trainers for our organization’s size. More trainers during the prime...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training that we received from Change Healthcare was over the phone, and the training would have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Change Healthcare avoids charging us for every little thing. Obviously, if we ask them for too much,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We always had to go further up the rank to get help from Change Healthcare. Getting someone to work...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Change Healthcare needs to add many more configuration options to their system. The system's...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Trying to open a ticket and wait for a callback from Change Healthcare's service desk team is very...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I don’t want to critique Change Healthcare too much because there are many features coming out in...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have had great success with the flexibility of the system's architecture. We have been able to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Most of my users search systems by birth date. That is a common method and can be done in every...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have been able to create a lot of VPN connections with the system, enabling us to connect with...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The very best part about the system is probably the uptime. I can’t remember a time when the system...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

We recently had issues with some downtime, and Change Healthcare could have communicated things better....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Through the relationship that we have built over the years with Change Healthcare, we have a better...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have been very happy with Radiology Solutions; it has met our needs very well. We haven't even...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare struggled to support us during the pandemic, but they have been coming back pretty...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

The biggest beef that we have with Change Healthcare is that we did some upgrades, and then we got a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The solution is pretty simple to use. It is a decent system, and it fits the size of our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles
View All Reports
Related Reports