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Radiology Solutions Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship, Value

Radiology Solutions is highly expensive from what I hear. Historically, I tend to wait on the phone...

Apr 2024
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Manager

Product

I like Radiology Solutions. I am very familiar with it. It is pretty easy to use. It is meeting...

Apr 2024
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Manager

Relationship

I am not seeing any promotion of new technologies from Change Healthcare, but that might be because...

Apr 2024
||
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Manager

Operations

We haven't received training for the product since our first implementation because Radiology...

Apr 2024
||
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Manager

Operations

Our implementation of Radiology Solutions wasn't as good as it could have been. There were a lot of...

Apr 2024
||
(0)
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Manager

Relationship, Product

Change Healthcare monitors certain things, but I don't think that they are as proactive as they used...

Apr 2024
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Manager

Loyalty, Product

We just did an upgrade, and Radiology Solutions isn't very different than what we had. I don't know...

Apr 2024
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(0)
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Manager

Relationship

Honestly, Change Healthcare's staffing and support aren't what they used to be. In the past, we...

Apr 2024
||
(0)
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Director

Relationship

Change Healthcare has been pretty consistent over the years, but in the last couple of years,...

Mar 2024
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(0)
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Director

Operations

We have a project going on right now, and we are trying to get some connectivity between the company...

Mar 2024
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(0)
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Director

Culture, Relationship

We have a meeting coming up with Change Healthcare to discuss some things. To be perfectly honest,...

Mar 2024
||
(0)
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Director

Relationship

We haven't consistently had an account representative who gives us information. We have typically...

Mar 2024
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Director

Relationship

I would like to know more about what Change Healthcare is integrating their system with. I would...

Mar 2024
||
(0)
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Director

Value

Due to a cyberattack on Change Healthcare, we have no revenue. They were our broker for billing, and...

Mar 2024
||
(0)
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Manager

Relationship, Operations

We had a very rocky upgrade. Change Healthcare was heavily leaning toward breaking us during the...

Mar 2024
||
(0)
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Manager

Product

We had an integration with our EHR that was fairly difficult. The HL7 information going back and...

Mar 2024
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(0)
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Manager

Relationship

To make the biggest difference for me, Change Healthcare could have more effective support. Change...

Mar 2024
||
(0)
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Manager

Culture

Change Healthcare's timelines are based on very lengthy processes, so it is very hard for them to...

Mar 2024
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(0)
 Thank you  Helpful

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Manager

Culture, Relationship, Value

Change Healthcare's way of doing business has changed a lot over the years. Change Healthcare is...

Mar 2024
||
(0)
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Manager

Culture

Change Healthcare left things off of contracts. Then, we needed to purchase those things due to...

Mar 2024
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Manager

Product

The product is excellent. It works well for our radiologists, and it is easy to use. Our...

Mar 2024
||
(0)
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Manager

Loyalty

We are supposed to go through an upgrade for the system, and we will be more satisfied after that.

Mar 2024
||
(0)
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Manager

Relationship

The vendor's support is pretty good. Over the last couple of years, there has been a lot of...

Mar 2024
||
(0)
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Manager

Relationship

It has been about a month since the cyberattack on Change Healthcare, and we haven't heard anything...

Mar 2024
||
(0)
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Manager

Relationship

Regarding Change Healthcare's account staff and the management there, that level has been extremely...

Mar 2024
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(0)
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Manager

Loyalty, Product

Very little has changed in the vendor's on-premises solutions. That is probably the main reason I...

Mar 2024
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Manager

Relationship

Over the past year, I have found that Change Healthcare's support quality has dropped. I don't know...

Mar 2024
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Manager

Operations, Product

Ease of access is something that has been commented on by our end users. The system is pretty...

Feb 2024
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Manager

Relationship

I expect from a vendor that if I am having a technical issue, they will work with me and help in...

Feb 2024
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(0)
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Manager

Loyalty

The decision is to look elsewhere is really driven by the physicians who are saying they are not...

Feb 2024
||
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Manager

Relationship

We meet with Change Healthcare, and we have calls, but promises are not always kept. That is kind of...

Feb 2024
||
(0)
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Manager

Relationship

I'm disappointed with the support and the quality of customer care from Change Healthcare. That...

Feb 2024
||
(0)
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Manager

Loyalty, Relationship

Our two big reasons for leaving Change Healthcare are that we have noticed a decline in the quality...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Our newest Radiology Solutions upgrade has AI within it, with an AI study list that can pull studies...

Feb 2024
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(0)
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Director

Culture, Loyalty, Relationship

When Optum bought Change Healthcare, they let us know that they would no longer be able to support...

Feb 2024
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(0)
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Director

Product

Radiology Solutions is much better than some other products, and most people are happy with it. The...

Feb 2024
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Manager

Operations

I did a customer engineering course, but it was all taught in DOS and Command Prompt. I don't use...

Nov 2023
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Manager

Relationship

Change Healthcare's support was better in the past. Now that Change Healthcare has been acquired by...

Nov 2023
||
(0)
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Manager

Culture, Value

The product is awfully expensive and overpriced. There are times when we want to make changes to its...

Nov 2023
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(0)
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Manager

Product

I haven't found any new ideologies or workflows in the system recently that have caused issues, but...

Nov 2023
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(0)
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Manager

Product

During our integration, I set up the rules in the system to forward our studies to the places we...

Nov 2023
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Manager

Product

Radiology Solutions is a click-intensive system sometimes. Our users are confused about when to move...

Nov 2023
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(0)
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Manager

Relationship

We have had problems with the vendor's support. We have unresolved issues, and the vendor's people...

Nov 2023
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(0)
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Manager

Product

The on-premises version of the solution has old technology, and we have had some integration issues...

Nov 2023
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(0)
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Manager

Relationship

Most of the time, we call and use the phone support team with Change Healthcare. There is a customer...

Sep 2023
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Manager

Relationship, Operations

The vendor almost drowns us in contact to almost too much of a degree. With the last update, it was...

Sep 2023
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(0)
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Manager

Relationship

The product quality is pretty rock solid for the most part. Change Healthcare runs proactive...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship

In the past, the vendor's support people always stood above the rest. We could call them, and they...

Aug 2023
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(0)
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Analyst/Coordinator

Culture

Change Healthcare didn't keep one of their promises. They sold us a product, we installed that...

Aug 2023
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(0)
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Analyst/Coordinator

Operations

We had a very difficult implementation. It took a long time, and a short time before we went live,...

Aug 2023
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(0)
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Analyst/Coordinator

Operations

Change Healthcare gave us some training manuals, but we didn't get much more than that.

Aug 2023
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(0)
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Analyst/Coordinator

Product

Before our upgrade, I would have dinged Change Healthcare on their delivery of technology. However,...

Aug 2023
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(0)
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Director

Product

Radiology Solutions is very user friendly. Radiologists like the overall PACS. I really don't have...

Aug 2023
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(0)
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Director

Operations, Product

I have had multiple providers tell me over the years that they like the Change Healthcare PACS, and...

Aug 2023
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(0)
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Manager

Product

The solution doesn't feel overly complicated. It feels very straightforward. The end users have the...

Aug 2023
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(0)
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Manager

Culture, Value

With the vendor's universal viewer, initially, we were led to believe we could bring in cardiology...

Aug 2023
||
(0)
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Manager

Relationship

It has become super cumbersome to get ahold of somebody from Change Healthcare’s support team. In...

Aug 2023
||
(0)
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Manager

Product, Value

In terms of measurable benefits and automating processes with the product, we implemented the...

Aug 2023
||
(0)
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Manager

Operations, Value

We are left to ourselves to figure things out about the product. Change Healthcare has their...

Aug 2023
||
(0)
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Director

Relationship, Product

Radiology Solutions has been a really good product for us. Change Healthcare is slow to deliver...

Jul 2023
||
(0)
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Director

Relationship

We have had a few situations with the vendor in the past that haven't necessarily worked out the...

Jul 2023
||
(0)
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Director

Culture, Value

The vendor charges us for random things. The biggest thing we have seen over the last few years has...

Jul 2023
||
(0)
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Director

Operations

We had an implementation that went extremely well. The vendor's training also went very well. In...

Jul 2023
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(0)
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Director

Relationship

The vendor's support has gotten better, but when McKesson became Change Healthcare, there was a big...

Jul 2023
||
(0)
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Director

Loyalty

There are things that other vendors' products can do that Radiology Solutions can't do. Change...

Jul 2023
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(0)
 Thank you  Helpful

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Manager

Relationship

Change Healthcare does monitoring for us, and I appreciate that.

Jul 2023
||
(0)
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Manager

Product

The product is solid but a little bit dated. The vendor is trying to modernize it, but it is like...

Jul 2023
||
(0)
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Manager

Relationship

Change Healthcare needs to improve their support. I know they are working on it, but I wish I didn't...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

I am satisfied with the product. It is stable and easy to work on. We haven’t had too many issues...

Jul 2023
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(0)
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Manager

Relationship

The vendor has had a lot of turnover in their service department. I think COVID-19 hit them pretty...

Jul 2023
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(0)
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Manager

Relationship

I can call our salesperson directly anytime I have issues. They are in a significant role, so we...

Jul 2023
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(0)
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Manager

Value

The product is a good value. I have always heard that Radiology Solutions is more expensive than...

Jul 2023
||
(0)
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Manager

Loyalty

Change Healthcare is in the process of creating web forms. Once they get more adoption and add more...

Jun 2023
||
(0)
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Manager

Product

Radiology Solutions is flexible. We can integrate lots of third-party applications with it, and that...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations, Product

Change Healthcare needs to have more resources at the go-live because the system needs to have a...

Jun 2023
||
(0)
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Director

Relationship

Change Healthcare is pretty robust in that they support a large number of institutions, so they have...

Jun 2023
||
(0)
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Director

Relationship

I would like to see some better communication with our site from Change Healthcare’s folks. I would...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Product

Change Healthcare's system works. We have implemented multiple different third-party solutions with...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Product

Change Healthcare's system is solid in regard to protocols, procedures, and getting studies ready....

Jun 2023
||
(0)
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Manager

Relationship

It would be nice for Change Healthcare’s development team to come to us and ask what else we would...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

Change Healthcare could improve interoperability by providing more rapid or easier support for...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Culture, Relationship

Change Healthcare is on top of proactive service. They follow up and stay on top of things. We do...

Jun 2023
||
(0)
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Manager

Relationship, Product

Without anything really hardcore to compare Change Healthcare to, we would recommend the vendor to...

Jun 2023
||
(0)
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Manager

Operations, Product

We would like to see Change Healthcare create compatibility with new browsers. They only support...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations, Product

I like the display protocols in Radiology Solutions. For radiologists, we can pretty much configure...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations

Change Healthcare’s community site has gained videos, and the vendor is doing regular training now....

Jun 2023
||
(0)
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Analyst/Coordinator

Operations, Product

One thing I would change about Radiology Solutions is the process of sending things to other...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture, Loyalty, Relationship

Our previous account representative might have been a little overwhelmed. They were good on the...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

Phone and web support are where Change Healthcare struggles. Whether their service is proactive...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor is honest and has a lot of transparency on what they can and can't do.

Jun 2023
||
(0)
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Analyst/Coordinator

Product

The product can be a little conservative on integration, and that can be a struggle sometimes. The...

Jun 2023
||
(0)
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Manager

Relationship, Product

It is kind of bothersome to me that we can't have multiple different users on the same computer with...

May 2023
||
(0)
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Manager

Product

Radiology Solutions can integrate with pretty much any program. Anything we have tried to implement...

May 2023
||
(0)
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Manager

Product, Value

If I were recommending Radiology Solutions, I would say that it is wonderful. The vendor gives us a...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

I call the vendor's support often, and they are always wonderful. The vendor is really quick to get...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare's service has completely tanked. One of the biggest problems that we have with...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

Change Healthcare's system is very reliable for the most part. Occasionally, we will have hiccups,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare could improve their support by reverting back to the way they did things years...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a hard time coming up with anything good to say about Change Healthcare across the board. We...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

When the vendor moved from McKesson to Change Healthcare, things went down the toilet. There is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would like to have more control over some of the product’s functionality. I cannot add a send...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Change Healthcare’s support has not been that great. The vendor is in the middle of an acquisition,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I have had nothing but great responses from Change Healthcare’s implementation team and our account...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product is very intuitive and easy to use, especially in terms of navigation. What we see is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

All the search features in Radiology Solutions are not Google-type searches, so if I have a screen...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

I am hopeful that Radiology Solutions will have some sort of upgrade that is useful.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Radiology Solutions is not as user friendly as we would like. We don’t like how the solution handles...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The product has worked out really well for us. The product is very functional for end users. And in...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We are going to get AI in our next upgrade, and that is going to be a really nice feature for our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Everything is working fine with Radiology Solutions. We are going through an upgrade soon, so we...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare's support is not good. In the days before the vendor was Change Healthcare, the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There isn’t a lot that Change Healthcare could improve, but our account manager could be a little...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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