Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
We have been using Fusion CDI for a long time, and there haven’t really been any issues that I have...
Login or Create an Account to see details.
Technology
We haven't had any problems with getting what Dolbey promised us when they went live. We have been...
Login or Create an Account to see details.
Service and Support
Whether it is Christmas day or late at night, the folks that Dolbey has on call and who do their...
Login or Create an Account to see details.
Functionality and Upgrades
One thing we like about Fusion CDI is that if we need to put something in place, the vendor will...
Login or Create an Account to see details.
Service and Support
Dolbey’s support and availability are amazing. I have not noticed the same level of support from...
Login or Create an Account to see details.
Service and Support
Dolbey has a lot of user guides and things like those for us to utilize for training people and...
Login or Create an Account to see details.
Functionality and Upgrades
I don't know whether the reports from the system are 100% accurate. One of my CDI specialists...
Login or Create an Account to see details.
Service and Support
Dolbey's reporting capability is the one thing that I have issues with. I like Dolbey, but putting a...
Login or Create an Account to see details.
Functionality and Upgrades
Fusion CDI is super easy to use. I have done training with some contractors that have helped us, and...
Login or Create an Account to see details.
Relationship
A lot of the time, Dolbey gives us an upgrade, and the upgrade ends up just being a PDF. We are able...
Login or Create an Account to see details.
Functionality and Upgrades
The functionalities within Fusion CDI are painless because the software receives files from another...
Login or Create an Account to see details.
Service and Support
Dolbey blows their ongoing phone support out of the water. Whenever we send over a ticket to them,...
Login or Create an Account to see details.
ROI / Cost
We use Fusion CDI to code and review information for our varying departments. The way the...
Login or Create an Account to see details.
Service and Support
Dolbey has gotten on top of things and corrected the issues that we had. The vendor is updating the...
Login or Create an Account to see details.
Other Observations & Comments
We don't need Dolbey's assistance to do most of our training. We can put together the guides that we...
Login or Create an Account to see details.
Service and Support
I like how Dolbey communicates. They are very good at reaching out. If I need assistance with...
Login or Create an Account to see details.
Service and Support
Dolbey's responses are very prompt. We don't have any issues that require us to contact the vendor...
Login or Create an Account to see details.
Functionality and Upgrades
There are a couple of things that I would like to tweak with Fusion CDI that I wish would work a...
Login or Create an Account to see details.
Future Outlook
I think Fusion CDI is a great product. It has a lot of good ideas and a lot of modernization, and...
Login or Create an Account to see details.
Service and Support
Once everything was finished with our go-live, everyone from Dolbey dropped off, and now it is kind...
Login or Create an Account to see details.
Functionality and Upgrades
I don't like the reporting function in Fusion CDI at all. The reporting function is very difficult...
Login or Create an Account to see details.
Functionality and Upgrades
The one thing about Fusion CDI that I like is that it is quick. I can right-click a code to input it...
Login or Create an Account to see details.
Implementation and Training
Dolbey helped me know where I needed to be within the chart or within the system when I first...
Login or Create an Account to see details.
Functionality and Upgrades
I haven't had a lot of real issues with Fusion CDI. It is pretty easy to navigate. I felt like...
Login or Create an Account to see details.
Service and Support
There is a person at Dolbey I can shoot an email to. Luckily, I don't have to use the vendor's...
Login or Create an Account to see details.
Lessons Learned
I would tell a peer what I like about Fusion CDI and what I don't like. I like that I can easily...
Login or Create an Account to see details.
Interfacing and Integration
We have had some issues with Dolbey’s product because of how it interacts with our EHR. From a CDI...
Login or Create an Account to see details.
Lessons Learned
Overall, we are satisfied with the tool, but I am not raving about the product. The main reason we...
Login or Create an Account to see details.
Functionality and Upgrades
With a product like this one, we expect automation, and we expect a high level of throughput and...
Login or Create an Account to see details.
Service and Support
Dolbey is not very proactive. If we reach out with a problem, they do a decent job of getting back...
Login or Create an Account to see details.
Functionality and Upgrades
The use of the product seems to be pretty good, but the solution needs to be a bit more nimble. The...
Login or Create an Account to see details.
Service and Support
Dolbey is small and agile. The vendor is able to move quickly for clients, and that is a wonderful...
Login or Create an Account to see details.
Relationship
Vendor executive involvement isn’t often needed from Dolbey, but the executives are accessible.
Login or Create an Account to see details.
Functionality and Upgrades
Fusion CDI is in a good spot for more innovation, and we are partnering with the vendor on...
Login or Create an Account to see details.
Functionality and Upgrades
We have the option to automatically select the codes that are suggested, but I always double-check....
Login or Create an Account to see details.
ROI / Cost
Dolbey is not cherry-picking. We are getting the right dollars for the right level of chart and...
Login or Create an Account to see details.
Interfacing and Integration
We have so many interfaces going between our systems and Fusion CDI. Everything we came up with,...
Login or Create an Account to see details.
Service and Support
There are always things in Fusion CDI that could work a little better or be done a little better....
Login or Create an Account to see details.
Service and Support
Most of the times we need Dolbey are because there is an issue with dictation that we don't know the...
Login or Create an Account to see details.
Functionality and Upgrades
Fusion CDI is missing some quality measures. We need to capture more things that drive CMS Star ratings....
Login or Create an Account to see details.
Functionality and Upgrades
Our productivity has improved because of Fusion CDI. We doubled the number of records we do per...
Login or Create an Account to see details.
Functionality and Upgrades
I want Dolbey to keep up with the industry standards. The quality standards are driven by accurate...
Login or Create an Account to see details.
Interfacing and Integration
There will be some work involved with integrating Fusion CDI with a new system we are implementing,...
Login or Create an Account to see details.
Interfacing and Integration
Fusion CDI and Fusion CAC have the same look and feel across the platform. Fusion CDI can easily...
Login or Create an Account to see details.
Functionality and Upgrades
One thing that could be improved in Fusion CDI is the prioritization of what we review. There is...
Login or Create an Account to see details.
Preferences