Home chevron icon RevenueCycle Financial / HIM chevron icon HIM Solutions chevron icon Clinical Documentation Integrity (CDI)

Fusion CDI Commentary
Filtered view: All

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Clinical Documentation Integrity 2023: Who Is Successfully Partnering with Customers to Drive Efficiency and Outcomes?
Clinical Documentation Integrity 2023:
Who Is Successfully Partnering with Customers to Drive Efficiency and Outcomes?
June 2023
View Report
Clinical Documentation Strategies 2023: Examining Which Options Best Fit Your Needs
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Analyst/Coordinator

Loyalty, Relationship

One of Dolbey's strengths is how user friendly Fusion CDI is. Looking at recent technologies, we can...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Dolbey's assistance in meeting our goals related to documentation accuracy and completeness is going...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

CDI productivity is sometimes tough because Dolbey runs a report based on when a CDI specialist logs...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Dolbey has a good idea of where they need to go to meet the needs of their customers, and the vendor...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Dolbey does things that other vendors can't. For example, other CDI products don't have code...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Other vendors will sell an organization a suite of products and make it look like the organization...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our coders and clinical documentation specialists work in tandem. If a coder wants to collaborate...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When there are updates, the vendor will provide us with information about the updates. We are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We have had good success with emailing the vendor our questions and concerns. When we do that, the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

When we were researching options, Fusion CDI seemed to be one of the top, if not the top, workflow...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Dolbey has been very easy to work with, and the workloads in Fusion CDI are great. The team from...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Something that Dolbey can work on for Fusion CDI is the ease of generating new reports of data...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training from Dolbey is always available, but I think I would prefer an in-person training...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we went live, the vendor provided a website we could reference, and that was very helpful. The...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We help Dolbey build the worklist and prioritization metrics that we want the nurses to follow. We...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For what we need and the systems we use, Fusion CDI is a good fit. It is working really well for us....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Dolbey’s customer service is just outstanding. We have a team of people that we work with...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I know we have a couple of tickets open with Dolbey. There is a lot of reporting for productivity...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have been very happy with everything going on this year and how Dolbey has been open to changing...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Operations

Dolbey could work on being up front about the limitations of their software. They could let us know...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The functionality for measuring CDS productivity in Fusion CDI probably works great, but it doesn't...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Dolbey has a product called CDI Alerts, and I think that product will improve things a little. We...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Dolbey needs some sort of award for being a saint in the industry. Our interface build with them...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Dolbey is very good about vetting a lot of stuff because we ask for a lot of enhancements, so the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Dolbey’s support is really good. I don't think I have ever had the vendor not get back to me the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fusion CDI is pretty consistent; it runs like it should about 98% of the time. We don’t have a lot...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Dolbey has never let us down. Our charts and documentation usually get taken care of immediately.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Dolbey always does a good job with upgrades. In fact, we are normally behind, because we just aren't...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Dolbey keeps promises the best they can, but there have been some things that I have asked them for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We don't get any training from Dolbey, so it would be great if Dolbey would show people how to work...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Dolbey is very good about telling us another customer has noticed something and asking whether they...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Dolbey does a good job of listening to our feedback and trying to accommodate our needs. They let us...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

We continue to have problems with the reporting functionality of Fusion CDI. The system isn't easy...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

Generally, things do what they are supposed to do within the solution. However, the lack of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The system's biggest strength is that it not only has great suggestion functionality but also allows...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We like that Dolbey is very responsive, and they don't use a program where we submit a ticket and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Dolbey could improve by increasing their staff more. We know that they are not as big as other...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Dolbey is introducing some technology that we have requested to better implement CDI in the coding....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Figuring out query impacts in the product has been difficult because the way the system calculates...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We chose Fusion CDI because it wasn’t an out-of-the-box product that would give us what everybody...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We have asked the vendor to do some ongoing training, but the training hasn't been very smooth or...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Through Fusion CDI, we have gotten several reports now that we run and track queries on, and those...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Even though we have been live with the product for several years, we still do frequent support...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

When we update the product to new versions, Dolbey really works with us as we validate and test all...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The product is easy to use. The last several new employees that we trained seemed to pick up on it...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The integration issue we have right now is with the encoder. It is not built for our system, and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Dolbey tries hard; they are attentive, and they listen to us when we ask them for things. But we...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The product's prioritization isn't fantastic. However, the vendor has new technology coming out that...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would tell others that to be successful in using the product, they should be involved in its...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Reports are the one thing that I still don't love with Dolbey's solution; when I run reports, I am...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our relationship with Dolbey is great, and they are a great company to work with. We have open...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Using Fusion CDI makes things much less frustrating for the provider because instead of waiting for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Dolbey is always either on-site or readily available during implementations and upgrades. They are a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The things that we aren’t as satisfied with in Fusion CDI will get better because of the newer...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We were questioning some things in Fusion CDI, and Dolbey found ways to do what we wanted. The...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Dolbey is a great organization, and Fusion CDI is a great product.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Things on the CDI side are expanding, so things are going to be a lot different on that side than...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We like the drop-down menus for the different abstracting pieces in Fusion CDI. There are no more...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When new codes are populated, it sometimes takes a bit for the Dolbey engine to catch on to them, so...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Whenever we have a problem with Dolbey, they hop right on a call with us. We have regularly...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When we first came on to Dolbey, they did a little training for the coders in a small group, and we...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​