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User Commentary
Relationship
Dolbey does a good job of listening to our feedback and trying to accommodate our needs. They let us...
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Product
We continue to have problems with the reporting functionality of Fusion CDI. The system isn't easy...
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Product
Generally, things do what they are supposed to do within the solution. However, the lack of...
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Loyalty
The system's biggest strength is that it not only has great suggestion functionality but also allows...
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Relationship
We like that Dolbey is very responsive, and they don't use a program where we submit a ticket and...
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Loyalty, Relationship
Dolbey could improve by increasing their staff more. We know that they are not as big as other...
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Loyalty
Dolbey is introducing some technology that we have requested to better implement CDI in the coding....
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Product
Figuring out query impacts in the product has been difficult because the way the system calculates...
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Loyalty
We chose Fusion CDI because it wasn’t an out-of-the-box product that would give us what everybody...
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Operations
We have asked the vendor to do some ongoing training, but the training hasn't been very smooth or...
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Product, Value
Through Fusion CDI, we have gotten several reports now that we run and track queries on, and those...
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Relationship
Even though we have been live with the product for several years, we still do frequent support...
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Relationship, Operations
When we update the product to new versions, Dolbey really works with us as we validate and test all...
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Operations
The product is easy to use. The last several new employees that we trained seemed to pick up on it...
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Product
The integration issue we have right now is with the encoder. It is not built for our system, and...
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Relationship, Value
Dolbey tries hard; they are attentive, and they listen to us when we ask them for things. But we...
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Loyalty, Product
The product's prioritization isn't fantastic. However, the vendor has new technology coming out that...
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Operations
I would tell others that to be successful in using the product, they should be involved in its...
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Product
Reports are the one thing that I still don't love with Dolbey's solution; when I run reports, I am...
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Relationship
Our relationship with Dolbey is great, and they are a great company to work with. We have open...
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Product, Value
Using Fusion CDI makes things much less frustrating for the provider because instead of waiting for...
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Relationship, Operations
Dolbey is always either on-site or readily available during implementations and upgrades. They are a...
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Loyalty
The things that we aren’t as satisfied with in Fusion CDI will get better because of the newer...
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Loyalty, Value
We were questioning some things in Fusion CDI, and Dolbey found ways to do what we wanted. The...
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Relationship
Dolbey is a great organization, and Fusion CDI is a great product.
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Loyalty
Things on the CDI side are expanding, so things are going to be a lot different on that side than...
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Product
We like the drop-down menus for the different abstracting pieces in Fusion CDI. There are no more...
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Product
When new codes are populated, it sometimes takes a bit for the Dolbey engine to catch on to them, so...
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Relationship
Whenever we have a problem with Dolbey, they hop right on a call with us. We have regularly...
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Operations
When we first came on to Dolbey, they did a little training for the coders in a small group, and we...
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Loyalty, Product
The product is continuing to evolve and become stronger. Coding was the initial focus, and I feel...
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Operations
When we moved to Fusion CDI, our providers liked having our queries be the same process. The vendor...
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Relationship
The support team has been hit or miss. Some things have been really good, and then some things have...
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Relationship
On the CDI side, the vendor doesn’t notify us about issues, but the vendor notifies the people on...
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Operations
Implementing Fusion CDI has been a very painless process for us for the most part. Our health system...
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Operations
We have done all our training virtually, and that has caused some issues, but the vendor has bent...
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Product
The only Dolbey integration we are seeing at this particular time is with the encoder, and we have...
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Relationship
Dolbey is pretty attentive. They have given us an upgrade to fix some things that they knew needed...
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Loyalty, Relationship
We are struggling to find our capture and coverage rates within the Fusion CDI reporting, but the...
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Product
The access to the data and information that we can run reports on could be improved. Maybe the...
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Relationship, Operations
The vendor does well in keeping up with what needs to be done, and if we have any questions about...
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Product
We have been using Fusion CDI for a long time, and there haven’t really been any issues that I have...
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Culture, Value
We haven't had any problems with getting what Dolbey promised us when they went live. We have been...
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Relationship
Whether it is Christmas day or late at night, the folks that Dolbey has on call and who do their...
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Operations
One thing we like about Fusion CDI is that if we need to put something in place, the vendor will...
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Relationship
Dolbey’s support and availability are amazing. I have not noticed the same level of support from...
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Operations
Dolbey has a lot of user guides and things like those for us to utilize for training people and...
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