Fusion CDI
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Loyalty
Things on the CDI side are expanding, so things are going to be a lot different on that side than...
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Product
We like the drop-down menus for the different abstracting pieces in Fusion CDI. There are no more...
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Product
When new codes are populated, it sometimes takes a bit for the Dolbey engine to catch on to them, so...
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Relationship
Whenever we have a problem with Dolbey, they hop right on a call with us. We have regularly...
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Operations
When we first came on to Dolbey, they did a little training for the coders in a small group, and we...
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Loyalty, Product
The product is continuing to evolve and become stronger. Coding was the initial focus, and I feel...
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Operations
When we moved to Fusion CDI, our providers liked having our queries be the same process. The vendor...
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Relationship
The support team has been hit or miss. Some things have been really good, and then some things have...
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Relationship
On the CDI side, the vendor doesn’t notify us about issues, but the vendor notifies the people on...
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Operations
Implementing Fusion CDI has been a very painless process for us for the most part. Our health system...
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Operations
We have done all our training virtually, and that has caused some issues, but the vendor has bent...
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Product
The only Dolbey integration we are seeing at this particular time is with the encoder, and we have...
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Relationship
Dolbey is pretty attentive. They have given us an upgrade to fix some things that they knew needed...
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Loyalty, Relationship
We are struggling to find our capture and coverage rates within the Fusion CDI reporting, but the...
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Product
The access to the data and information that we can run reports on could be improved. Maybe the...
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Relationship, Operations
The vendor does well in keeping up with what needs to be done, and if we have any questions about...
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Product
We have been using Fusion CDI for a long time, and there haven’t really been any issues that I have...
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Culture, Value
We haven't had any problems with getting what Dolbey promised us when they went live. We have been...
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Relationship
Whether it is Christmas day or late at night, the folks that Dolbey has on call and who do their...
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Operations
One thing we like about Fusion CDI is that if we need to put something in place, the vendor will...
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Relationship
Dolbey’s support and availability are amazing. I have not noticed the same level of support from...
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Operations
Dolbey has a lot of user guides and things like those for us to utilize for training people and...
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Product
I don't know whether the reports from the system are 100% accurate. One of my CDI specialists...
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Relationship, Product
Dolbey's reporting capability is the one thing that I have issues with. I like Dolbey, but putting a...
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Operations
Fusion CDI is super easy to use. I have done training with some contractors that have helped us, and...
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Operations
A lot of the time, Dolbey gives us an upgrade, and the upgrade ends up just being a PDF. We are able...
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Product
The functionalities within Fusion CDI are painless because the software receives files from another...
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Relationship
Dolbey blows their ongoing phone support out of the water. Whenever we send over a ticket to them,...
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Product, Value
We use Fusion CDI to code and review information for our varying departments. The way the...
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Relationship, Product
Dolbey has gotten on top of things and corrected the issues that we had. The vendor is updating the...
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Operations
We don't need Dolbey's assistance to do most of our training. We can put together the guides that we...
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Relationship
I like how Dolbey communicates. They are very good at reaching out. If I need assistance with...
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Relationship
Dolbey's responses are very prompt. We don't have any issues that require us to contact the vendor...
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Product
There are a couple of things that I would like to tweak with Fusion CDI that I wish would work a...
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Loyalty
I think Fusion CDI is a great product. It has a lot of good ideas and a lot of modernization, and...
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Relationship, Operations
Once everything was finished with our go-live, everyone from Dolbey dropped off, and now it is kind...
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Product
I don't like the reporting function in Fusion CDI at all. The reporting function is very difficult...
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Product
The one thing about Fusion CDI that I like is that it is quick. I can right-click a code to input it...
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Operations
Dolbey helped me know where I needed to be within the chart or within the system when I first...
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Loyalty, Operations
I haven't had a lot of real issues with Fusion CDI. It is pretty easy to navigate. I felt like...
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Relationship
There is a person at Dolbey I can shoot an email to. Luckily, I don't have to use the vendor's...
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Loyalty
I would tell a peer what I like about Fusion CDI and what I don't like. I like that I can easily...
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Relationship, Product
We have had some issues with Dolbey’s product because of how it interacts with our EHR. From a CDI...
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Loyalty
Overall, we are satisfied with the tool, but I am not raving about the product. The main reason we...
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Product, Value
With a product like this one, we expect automation, and we expect a high level of throughput and...
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Relationship
Dolbey is not very proactive. If we reach out with a problem, they do a decent job of getting back...
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Product
The use of the product seems to be pretty good, but the solution needs to be a bit more nimble. The...
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Relationship
Dolbey is small and agile. The vendor is able to move quickly for clients, and that is a wonderful...
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Relationship
Vendor executive involvement isn’t often needed from Dolbey, but the executives are accessible.
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Loyalty, Product
Fusion CDI is in a good spot for more innovation, and we are partnering with the vendor on...
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