Fusion CDI
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Dolbey is not cherry-picking. We are getting the right dollars for the right level of chart and...
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We have so many interfaces going between our systems and Fusion CDI. Everything we came up with,...
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There are always things in Fusion CDI that could work a little better or be done a little better....
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Most of the times we need Dolbey are because there is an issue with dictation that we don't know the...
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Fusion CDI is missing some quality measures. We need to capture more things that drive CMS Star ratings....
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Our productivity has improved because of Fusion CDI. We doubled the number of records we do per...
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I want Dolbey to keep up with the industry standards. The quality standards are driven by accurate...
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There will be some work involved with integrating Fusion CDI with a new system we are implementing,...
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Fusion CDI and Fusion CAC have the same look and feel across the platform. Fusion CDI can easily...
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One thing that could be improved in Fusion CDI is the prioritization of what we review. There is...
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The reports are great. They track many different things. In terms of query impacts, we can see the...
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It is easy for our nurses to navigate the system and create forms for coders. They do not complain...
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Our revenue has benefited greatly from the detailed notes we have been able to create and then code...
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We can customize the forms. I can build work sheets to instruct my CDI team on what they need to be...
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If Dolbey has coding updates or something, they will send them out, give a heads-up, and ask whether...
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Dolbey is very thorough. They have weekly meetings. If needed, they jump on calls. They are very...
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Recently, because of the turnover, we have needed some administrative training. Dolbey has been on...
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Dolbey is very proactive. They are constantly sending out updates and offerings with the latest and...
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From an integration perspective, Dolbey was able to save us a little bit of money on the front end...
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As far as the upgrades go, I know that Dolbey uses software that the user could log in to in order...
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Anytime there is an issue, Dolbey is very responsive. Usually, they can solve it via email, but if a...
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I have made sure that we have integrated all of the documentation needed for our new EMR because...
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Dolbey’s customer support and responsiveness just kind of drive their service home. If they can’t do...
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We like that we are able to develop the product based on our processes. Fusion CDI is very easy for...
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I would like the vendor to do a little bit more work with their reporting. They have improved it...
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The vendor addressed most of the things that I wanted them to improve. When we ask for something,...
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We are trying to do more with Fusion CDI. One of the features of the product allows things to feed...
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Dolbey built something for us that will allow us to eliminate another vendor, and Dolbey worked very...
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I deal with a lot of different vendors across our various strategic projects, and if I could have...
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Dolbey’s service is incredibly collaborative. It can be hard for a vendor to know exactly where we...
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We have used Dolbey's training style for other applications because we like the way they did the training....
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We have a lot of interfaces going through different departments, and they all flow into Fusion CDI.
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Dolbey's upgrades have been as close to seamless as they can be. We identify maybe one or two issues...
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We have a flat-rate contract with a certain number of hours built in for support and service. That...
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Fusion CDI is functional. When I open up my screen, I can see whether a patient falls into one of...
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Fusion CDI is missing prioritization software. With my previous vendor, when I finished my initials...
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We have the specialty queue in Fusion CDI. I have a mortality queue where patients who expire fall...
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I use Fusion CDI's activity report every day to see what my staff members are doing and to make sure...
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I am not really happy with the reports in Fusion CDI, but maybe that is due to a lack of...
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Dolbey sometimes requires some prompting to keep their promises. I have come to Dolbey with problems...
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Dolbey's customer service is superior to our previous vendor. We have a contact at Dolbey who is...
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We haven't received a lot of training from Dolbey. They could probably do better. They trained us...
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We have worked very closely with Dolbey on some things. We have developed a lot of special queues,...
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Dolbey is reasonable with their costs. There have been times when they have come back to us and said...
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We are told that if we have a general health issue, we can call the vendor's support line, but if we...
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A lot of our issues are workflow related. There are some workarounds that we have had to do because...
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The solution is easy to maneuver around. It streamlines our workflow. IT is organized. I like all...
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Our issues are with some of the reporting. I want the data to be validated. I am not convinced that...
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Fusion CDI is easy to learn. I would like to be able to manipulate queries to fit my own processes.
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I really like both the notes section and the search feature in Fusion CDI. Those are two of my...
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The best part about Dolbey is their support. They are so attentive to me. They listen to my...
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One thing I did not expect from Dolbey was the follow-up services they provided to us even though...
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Dolbey could pretty much do everything that I was looking for. They weren’t my top runner, so as I...
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Choosing Fusion CDI is probably the best decision I have made on a platform. Dolbey just knocked the...
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Dolbey is very on top of the tickets that we have and the problems that we need to work through....
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I don’t have to go to Dolbey for every little thing that I want to change or update or for every new...
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Maybe some of Dolbey's reporting could be improved. That was the one thing I didn’t love about the...
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