Fusion CDI Commentary
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Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Analyst/Coordinator

Loyalty, Relationship

One of Dolbey's strengths is how user friendly Fusion CDI is. Looking at recent technologies, we can...

Apr 2024
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Manager

Loyalty

Dolbey's assistance in meeting our goals related to documentation accuracy and completeness is going...

Mar 2024
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Manager

Product

CDI productivity is sometimes tough because Dolbey runs a report based on when a CDI specialist logs...

Mar 2024
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Manager

Culture, Relationship

Dolbey has a good idea of where they need to go to meet the needs of their customers, and the vendor...

Mar 2024
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Director

Product

Dolbey does things that other vendors can't. For example, other CDI products don't have code...

Mar 2024
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Director

Culture

Other vendors will sell an organization a suite of products and make it look like the organization...

Mar 2024
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Manager

Product

Our coders and clinical documentation specialists work in tandem. If a coder wants to collaborate...

Jan 2024
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Manager

Operations

When there are updates, the vendor will provide us with information about the updates. We are...

Jan 2024
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Manager

Relationship, Operations

We have had good success with emailing the vendor our questions and concerns. When we do that, the...

Jan 2024
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Director

Loyalty, Operations, Product

When we were researching options, Fusion CDI seemed to be one of the top, if not the top, workflow...

Jan 2024
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Director

Relationship

Dolbey has been very easy to work with, and the workloads in Fusion CDI are great. The team from...

Jan 2024
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Director

Product

Something that Dolbey can work on for Fusion CDI is the ease of generating new reports of data...

Jan 2024
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Director

Operations

The training from Dolbey is always available, but I think I would prefer an in-person training...

Jan 2024
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Director

Relationship

When we went live, the vendor provided a website we could reference, and that was very helpful. The...

Jan 2024
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Director

Product

We help Dolbey build the worklist and prioritization metrics that we want the nurses to follow. We...

Jan 2024
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Director

Product

For what we need and the systems we use, Fusion CDI is a good fit. It is working really well for us....

Jan 2024
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Director

Relationship

Dolbey’s customer service is just outstanding. We have a team of people that we work with...

Jan 2024
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Manager

Product

I know we have a couple of tickets open with Dolbey. There is a lot of reporting for productivity...

Jan 2024
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Manager

Relationship

We have been very happy with everything going on this year and how Dolbey has been open to changing...

Jan 2024
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Director

Culture, Relationship, Operations

Dolbey could work on being up front about the limitations of their software. They could let us know...

Dec 2023
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Director

Product

The functionality for measuring CDS productivity in Fusion CDI probably works great, but it doesn't...

Dec 2023
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Director

Loyalty

Dolbey has a product called CDI Alerts, and I think that product will improve things a little. We...

Dec 2023
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Director

Operations

Dolbey needs some sort of award for being a saint in the industry. Our interface build with them...

Dec 2023
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Analyst/Coordinator

Relationship

Dolbey is very good about vetting a lot of stuff because we ask for a lot of enhancements, so the...

Dec 2023
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Analyst/Coordinator

Relationship

Dolbey’s support is really good. I don't think I have ever had the vendor not get back to me the...

Dec 2023
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Manager

Relationship

Fusion CDI is pretty consistent; it runs like it should about 98% of the time. We don’t have a lot...

Dec 2023
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Analyst/Coordinator

Relationship

Dolbey has never let us down. Our charts and documentation usually get taken care of immediately.

Dec 2023
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Analyst/Coordinator

Operations, Product

Dolbey always does a good job with upgrades. In fact, we are normally behind, because we just aren't...

Dec 2023
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Manager

Relationship, Product

Dolbey keeps promises the best they can, but there have been some things that I have asked them for...

Dec 2023
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Manager

Operations

We don't get any training from Dolbey, so it would be great if Dolbey would show people how to work...

Dec 2023
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Analyst/Coordinator

Relationship

Dolbey is very good about telling us another customer has noticed something and asking whether they...

Dec 2023
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Manager

Relationship

Dolbey does a good job of listening to our feedback and trying to accommodate our needs. They let us...

Oct 2023
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Nurse

Product

We continue to have problems with the reporting functionality of Fusion CDI. The system isn't easy...

Oct 2023
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Nurse

Product

Generally, things do what they are supposed to do within the solution. However, the lack of...

Oct 2023
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Director

Loyalty

The system's biggest strength is that it not only has great suggestion functionality but also allows...

Sep 2023
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Director

Relationship

We like that Dolbey is very responsive, and they don't use a program where we submit a ticket and...

Sep 2023
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Director

Loyalty, Relationship

Dolbey could improve by increasing their staff more. We know that they are not as big as other...

Sep 2023
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Director

Loyalty

Dolbey is introducing some technology that we have requested to better implement CDI in the coding....

Sep 2023
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Manager

Product

Figuring out query impacts in the product has been difficult because the way the system calculates...

Sep 2023
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Director

Loyalty

We chose Fusion CDI because it wasn’t an out-of-the-box product that would give us what everybody...

Sep 2023
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Manager

Operations

We have asked the vendor to do some ongoing training, but the training hasn't been very smooth or...

Sep 2023
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Manager

Product, Value

Through Fusion CDI, we have gotten several reports now that we run and track queries on, and those...

Jul 2023
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Manager

Relationship

Even though we have been live with the product for several years, we still do frequent support...

Jul 2023
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Manager

Relationship, Operations

When we update the product to new versions, Dolbey really works with us as we validate and test all...

Jul 2023
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Manager

Operations

The product is easy to use. The last several new employees that we trained seemed to pick up on it...

Jul 2023
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Director

Product

The integration issue we have right now is with the encoder. It is not built for our system, and...

Jul 2023
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Director

Relationship, Value

Dolbey tries hard; they are attentive, and they listen to us when we ask them for things. But we...

Jul 2023
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Director

Loyalty, Product

The product's prioritization isn't fantastic. However, the vendor has new technology coming out that...

Jul 2023
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Director

Operations

I would tell others that to be successful in using the product, they should be involved in its...

Jul 2023
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Manager

Product

Reports are the one thing that I still don't love with Dolbey's solution; when I run reports, I am...

Jun 2023
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Manager

Relationship

Our relationship with Dolbey is great, and they are a great company to work with. We have open...

Jun 2023
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(0)
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Manager

Product, Value

Using Fusion CDI makes things much less frustrating for the provider because instead of waiting for...

Jun 2023
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Manager

Relationship, Operations

Dolbey is always either on-site or readily available during implementations and upgrades. They are a...

Jun 2023
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Manager

Loyalty

The things that we aren’t as satisfied with in Fusion CDI will get better because of the newer...

Jun 2023
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Manager

Loyalty, Value

We were questioning some things in Fusion CDI, and Dolbey found ways to do what we wanted. The...

May 2023
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Manager

Relationship

Dolbey is a great organization, and Fusion CDI is a great product.

May 2023
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