Fusion CDI
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Loyalty

Things on the CDI side are expanding, so things are going to be a lot different on that side than...

May 2023
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Manager

Product

We like the drop-down menus for the different abstracting pieces in Fusion CDI. There are no more...

May 2023
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Manager

Product

When new codes are populated, it sometimes takes a bit for the Dolbey engine to catch on to them, so...

May 2023
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Manager

Relationship

Whenever we have a problem with Dolbey, they hop right on a call with us. We have regularly...

May 2023
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Manager

Operations

When we first came on to Dolbey, they did a little training for the coders in a small group, and we...

May 2023
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Director

Loyalty, Product

The product is continuing to evolve and become stronger. Coding was the initial focus, and I feel...

Mar 2023
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Manager

Operations

When we moved to Fusion CDI, our providers liked having our queries be the same process. The vendor...

Mar 2023
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Manager

Relationship

The support team has been hit or miss. Some things have been really good, and then some things have...

Mar 2023
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Manager

Relationship

On the CDI side, the vendor doesn’t notify us about issues, but the vendor notifies the people on...

Mar 2023
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Manager

Operations

Implementing Fusion CDI has been a very painless process for us for the most part. Our health system...

Mar 2023
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Manager

Operations

We have done all our training virtually, and that has caused some issues, but the vendor has bent...

Mar 2023
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Manager

Product

The only Dolbey integration we are seeing at this particular time is with the encoder, and we have...

Mar 2023
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Manager

Relationship

Dolbey is pretty attentive. They have given us an upgrade to fix some things that they knew needed...

Mar 2023
||
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Manager

Loyalty, Relationship

We are struggling to find our capture and coverage rates within the Fusion CDI reporting, but the...

Mar 2023
||
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Manager

Product

The access to the data and information that we can run reports on could be improved. Maybe the...

Mar 2023
||
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Manager

Relationship, Operations

The vendor does well in keeping up with what needs to be done, and if we have any questions about...

Mar 2023
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Analyst/Coordinator

Product

We have been using Fusion CDI for a long time, and there haven’t really been any issues that I have...

Jan 2023
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Director

Culture, Value

We haven't had any problems with getting what Dolbey promised us when they went live. We have been...

Jan 2023
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Director

Relationship

Whether it is Christmas day or late at night, the folks that Dolbey has on call and who do their...

Jan 2023
||
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Analyst/Coordinator

Operations

One thing we like about Fusion CDI is that if we need to put something in place, the vendor will...

Dec 2022
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Analyst/Coordinator

Relationship

Dolbey’s support and availability are amazing. I have not noticed the same level of support from...

Dec 2022
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Analyst/Coordinator

Operations

Dolbey has a lot of user guides and things like those for us to utilize for training people and...

Dec 2022
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Manager

Product

I don't know whether the reports from the system are 100% accurate. One of my CDI specialists...

Sep 2022
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Manager

Relationship, Product

Dolbey's reporting capability is the one thing that I have issues with. I like Dolbey, but putting a...

Sep 2022
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Manager

Operations

Fusion CDI is super easy to use. I have done training with some contractors that have helped us, and...

Sep 2022
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Manager

Operations

A lot of the time, Dolbey gives us an upgrade, and the upgrade ends up just being a PDF. We are able...

Sep 2022
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Manager

Product

The functionalities within Fusion CDI are painless because the software receives files from another...

Sep 2022
||
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Manager

Relationship

Dolbey blows their ongoing phone support out of the water. Whenever we send over a ticket to them,...

Sep 2022
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Manager

Product, Value

We use Fusion CDI to code and review information for our varying departments. The way the...

Sep 2022
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Analyst/Coordinator

Relationship, Product

Dolbey has gotten on top of things and corrected the issues that we had. The vendor is updating the...

Aug 2022
||
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Analyst/Coordinator

Operations

We don't need Dolbey's assistance to do most of our training. We can put together the guides that we...

Aug 2022
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Analyst/Coordinator

Relationship

I like how Dolbey communicates. They are very good at reaching out. If I need assistance with...

Aug 2022
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Analyst/Coordinator

Relationship

Dolbey's responses are very prompt. We don't have any issues that require us to contact the vendor...

Aug 2022
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Manager

Product

There are a couple of things that I would like to tweak with Fusion CDI that I wish would work a...

Aug 2022
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Manager

Loyalty

I think Fusion CDI is a great product. It has a lot of good ideas and a lot of modernization, and...

Aug 2022
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Manager

Relationship, Operations

Once everything was finished with our go-live, everyone from Dolbey dropped off, and now it is kind...

Aug 2022
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Nurse

Product

I don't like the reporting function in Fusion CDI at all. The reporting function is very difficult...

Jul 2022
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Nurse

Product

The one thing about Fusion CDI that I like is that it is quick. I can right-click a code to input it...

Jul 2022
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Nurse

Operations

Dolbey helped me know where I needed to be within the chart or within the system when I first...

Jul 2022
||
(0)
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Nurse

Loyalty, Operations

I haven't had a lot of real issues with Fusion CDI. It is pretty easy to navigate. I felt like...

Jul 2022
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Nurse

Relationship

There is a person at Dolbey I can shoot an email to. Luckily, I don't have to use the vendor's...

Jul 2022
||
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Nurse

Loyalty

I would tell a peer what I like about Fusion CDI and what I don't like. I like that I can easily...

Jul 2022
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VP/Other Executive

Relationship, Product

We have had some issues with Dolbey’s product because of how it interacts with our EHR. From a CDI...

Jul 2022
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VP/Other Executive

Loyalty

Overall, we are satisfied with the tool, but I am not raving about the product. The main reason we...

Jul 2022
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VP/Other Executive

Product, Value

With a product like this one, we expect automation, and we expect a high level of throughput and...

Jul 2022
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VP/Other Executive

Relationship

Dolbey is not very proactive. If we reach out with a problem, they do a decent job of getting back...

Jul 2022
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VP/Other Executive

Product

The use of the product seems to be pretty good, but the solution needs to be a bit more nimble. The...

Jul 2022
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Manager

Relationship

Dolbey is small and agile. The vendor is able to move quickly for clients, and that is a wonderful...

Jun 2022
||
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Director

Relationship

Vendor executive involvement isn’t often needed from Dolbey, but the executives are accessible.

Jun 2022
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Director

Loyalty, Product

Fusion CDI is in a good spot for more innovation, and we are partnering with the vendor on...

Jun 2022
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