Fusion CDI
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Mac Boyter
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User Commentary

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Manager

Functionality and Upgrades

I don't know whether the reports from the system are 100% accurate. One of my CDI specialists...

Sep 2022
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Manager

Service and Support

Dolbey's reporting capability is the one thing that I have issues with. I like Dolbey, but putting a...

Sep 2022
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Manager

Functionality and Upgrades

Fusion CDI is super easy to use. I have done training with some contractors that have helped us, and...

Sep 2022
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Manager

Relationship

A lot of the time, Dolbey gives us an upgrade, and the upgrade ends up just being a PDF. We are able...

Sep 2022
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Manager

Functionality and Upgrades

The functionalities within Fusion CDI are painless because the software receives files from another...

Sep 2022
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Manager

Service and Support

Dolbey blows their ongoing phone support out of the water. Whenever we send over a ticket to them,...

Sep 2022
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Manager

ROI / Cost (care and feeding)

We use Fusion CDI to code and review information for our varying departments. The way the...

Sep 2022
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Analyst/Coordinator

Service and Support

Dolbey has gotten on top of things and corrected the issues that we had. The vendor is updating the...

Aug 2022
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Analyst/Coordinator

Other Observations & Comments

We don't need Dolbey's assistance to do most of our training. We can put together the guides that we...

Aug 2022
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Analyst/Coordinator

Service and Support

I like how Dolbey communicates. They are very good at reaching out. If I need assistance with...

Aug 2022
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Analyst/Coordinator

Service and Support

Dolbey's responses are very prompt. We don't have any issues that require us to contact the vendor...

Aug 2022
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Manager

Functionality and Upgrades

There are a couple of things that I would like to tweak with Fusion CDI that I wish would work a...

Aug 2022
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Manager

Future Outlook

I think Fusion CDI is a great product. It has a lot of good ideas and a lot of modernization, and...

Aug 2022
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Manager

Service and Support

Once everything was finished with our go-live, everyone from Dolbey dropped off, and now it is kind...

Aug 2022
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Nurse

Functionality and Upgrades

I don't like the reporting function in Fusion CDI at all. The reporting function is very difficult...

Jul 2022
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Nurse

Functionality and Upgrades

The one thing about Fusion CDI that I like is that it is quick. I can right-click a code to input it...

Jul 2022
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Nurse

Implementation and Training

Dolbey helped me know where I needed to be within the chart or within the system when I first...

Jul 2022
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Nurse

Functionality and Upgrades

I haven't had a lot of real issues with Fusion CDI. It is pretty easy to navigate. I felt like...

Jul 2022
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Nurse

Service and Support

There is a person at Dolbey I can shoot an email to. Luckily, I don't have to use the vendor's...

Jul 2022
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Nurse

Lessons Learned

I would tell a peer what I like about Fusion CDI and what I don't like. I like that I can easily...

Jul 2022
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VP/Other Executive

Interfacing and Integration

We have had some issues with Dolbey’s product because of how it interacts with our EHR. From a CDI...

Jul 2022
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VP/Other Executive

Lessons Learned

Overall, we are satisfied with the tool, but I am not raving about the product. The main reason we...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

With a product like this one, we expect automation, and we expect a high level of throughput and...

Jul 2022
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VP/Other Executive

Service and Support

Dolbey is not very proactive. If we reach out with a problem, they do a decent job of getting back...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

The use of the product seems to be pretty good, but the solution needs to be a bit more nimble. The...

Jul 2022
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Manager

Service and Support

Dolbey is small and agile. The vendor is able to move quickly for clients, and that is a wonderful...

Jun 2022
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Director

Relationship

Vendor executive involvement isn’t often needed from Dolbey, but the executives are accessible.

Jun 2022
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Director

Functionality and Upgrades

Fusion CDI is in a good spot for more innovation, and we are partnering with the vendor on...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We have the option to automatically select the codes that are suggested, but I always double-check....

May 2022
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Manager

ROI / Cost (care and feeding)

Dolbey is not cherry-picking. We are getting the right dollars for the right level of chart and...

May 2022
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Manager

Interfacing and Integration

We have so many interfaces going between our systems and Fusion CDI. Everything we came up with,...

May 2022
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Analyst/Coordinator

Service and Support

There are always things in Fusion CDI that could work a little better or be done a little better....

Apr 2022
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Analyst/Coordinator

Service and Support

Most of the times we need Dolbey are because there is an issue with dictation that we don't know the...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

Fusion CDI is missing some quality measures. We need to capture more things that drive CMS Star ratings....

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Our productivity has improved because of Fusion CDI. We doubled the number of records we do per...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

I want Dolbey to keep up with the industry standards. The quality standards are driven by accurate...

Mar 2022
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Director

Interfacing and Integration

There will be some work involved with integrating Fusion CDI with a new system we are implementing,...

Mar 2022
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Director

Interfacing and Integration

Fusion CDI and Fusion CAC have the same look and feel across the platform. Fusion CDI can easily...

Mar 2022
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Director

Functionality and Upgrades

One thing that could be improved in Fusion CDI is the prioritization of what we review. There is...

Mar 2022
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Manager

Functionality and Upgrades

The reports are great. They track many different things. In terms of query impacts, we can see the...

Oct 2021
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Manager

Functionality and Upgrades

It is easy for our nurses to navigate the system and create forms for coders. They do not complain...

Oct 2021
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Manager

ROI / Cost (care and feeding)

Our revenue has benefited greatly from the detailed notes we have been able to create and then code...

Oct 2021
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Manager

Functionality and Upgrades

We can customize the forms. I can build work sheets to instruct my CDI team on what they need to be...

Oct 2021
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