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Loyalty
There are some reports that Dolbey doesn't have, and we did have those with our other vendors, so we...
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Relationship, Operations
For the Fusion CDI go-live, we had bridges open that allowed coders to get phone support from...
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Relationship
Dolbey is good at listening to customer feedback, and for us, that is really important because we...
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Operations
Dolbey has a different go-live and rollout model than what most healthcare organizations are used...
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Loyalty
We don't have a problem with productivity with Fusion CDI. One thing that has worked well for us is...
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Relationship, Operations
We are on the most current version of Fusion CDI. Dolbey always gives a webinar of all the updates...
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Relationship
Dolbey is very customer service oriented, and if we have an issue, we get a very speedy and...
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Value
Dolbey absolutely avoids charging for every little thing. They are great partners in that regard. We...
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Product
We have had to tweak some reports and do a bit of manual work to get where we want to be with...
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Relationship
The vendor is very responsive to us regarding our interoperability goals. We are really satisfied...
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Loyalty
Our coders would buy Fusion CDI again because they really like the software. Many of them hadn't...
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Relationship, Operations
During our build and go-live phase with Dolbey, we had frequent meetings, and we had a dedicated...
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Product
We have some newer coders who have had experience with other CAC software, and they find Fusion CDI...
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Operations
We have had to ask for ongoing training from Dolbey, and I am glad that we asked for that because...
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Loyalty, Product
We are using a new functionality with Fusion CDI, and that has given us better prioritization....
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Loyalty, Relationship
We made some suggestions to Dolbey, and they were able to use our suggestions. That was great. Those...
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Relationship, Product
Dolbey still has opportunities with their reports because it is hard to pull a good report out of...
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Relationship, Product
Fusion CDI is a user-friendly system that we can query and complete charts with. Dolbey has a pretty...
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Relationship, Operations
Dolbey is very good at being up-front and saying whether they can change something right away or...
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Product
The product seems to work well with our other vendor's solution. Our other vendor only allows...
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Operations
There was definitely a learning curve when we were going from doing what we used to do to doing what...
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Loyalty, Relationship
I don't think the vendor knows on their own where we want to go, but once we tell them where we want...
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Relationship, Operations
When we were in testing mode, we got changes made very quickly. Then when we were in our project...
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Product
We have narrative charting, and we have identified the places where we can't make changes to the...
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Product, Value
We do not measure productivity in CDI the same way coding measures productivity in coding. We have a...
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Loyalty, Product
We do not use Fusion CDI for reporting capabilities around clinical-documentation-specialist...
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Culture, Relationship
Anytime something doesn't work the way the vendor said it would, we just send it back and tell them,...
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Relationship
We use Fusion CDI for concurrent workflow as well as some post-discharge things that we look at. I...
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Relationship
With new technology, even if it is not something that is available, it might be something we have to...
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Loyalty
The biggest strengths of Fusion CDI are the communication platform between coding and CDI and the...
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Operations
We have had a great ride with Dolbey. Our implementation was a bit rocky, but that was due to both...
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Relationship
With other companies that have CAC and CDI products, we get what they want us to get. We are very...
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Relationship
I would suggest that Dolbey hire more subject matter experts in the coding and CDI realms. They do...
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Operations, Value
We have seen every key performance metric when it comes to my program, CDI, and coding. Every key...
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Product, Value
The CDI area is in touch with AI, and that has allowed the area to advance a little further than...
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