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Fusion CDI Commentary
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Relationship

Dolbey does a good job of listening to our feedback and trying to accommodate our needs. They let us...

Oct 2023
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Nurse

Product

We continue to have problems with the reporting functionality of Fusion CDI. The system isn't easy...

Oct 2023
||
(0)
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Nurse

Product

Generally, things do what they are supposed to do within the solution. However, the lack of...

Oct 2023
||
(0)
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Director

Loyalty

The system's biggest strength is that it not only has great suggestion functionality but also allows...

Sep 2023
||
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Director

Relationship

We like that Dolbey is very responsive, and they don't use a program where we submit a ticket and...

Sep 2023
||
(0)
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Director

Loyalty, Relationship

Dolbey could improve by increasing their staff more. We know that they are not as big as other...

Sep 2023
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(0)
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Director

Loyalty

Dolbey is introducing some technology that we have requested to better implement CDI in the coding....

Sep 2023
||
(0)
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Manager

Product

Figuring out query impacts in the product has been difficult because the way the system calculates...

Sep 2023
||
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Director

Loyalty

We chose Fusion CDI because it wasn’t an out-of-the-box product that would give us what everybody...

Sep 2023
||
(0)
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Manager

Operations

We have asked the vendor to do some ongoing training, but the training hasn't been very smooth or...

Sep 2023
||
(0)
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Manager

Product, Value

Through Fusion CDI, we have gotten several reports now that we run and track queries on, and those...

Jul 2023
||
(0)
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Manager

Relationship

Even though we have been live with the product for several years, we still do frequent support...

Jul 2023
||
(0)
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Manager

Relationship, Operations

When we update the product to new versions, Dolbey really works with us as we validate and test all...

Jul 2023
||
(0)
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Manager

Operations

The product is easy to use. The last several new employees that we trained seemed to pick up on it...

Jul 2023
||
(0)
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Director

Product

The integration issue we have right now is with the encoder. It is not built for our system, and...

Jul 2023
||
(0)
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Director

Relationship, Value

Dolbey tries hard; they are attentive, and they listen to us when we ask them for things. But we...

Jul 2023
||
(0)
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Director

Loyalty, Product

The product's prioritization isn't fantastic. However, the vendor has new technology coming out that...

Jul 2023
||
(0)
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Director

Operations

I would tell others that to be successful in using the product, they should be involved in its...

Jul 2023
||
(0)
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Manager

Product

Reports are the one thing that I still don't love with Dolbey's solution; when I run reports, I am...

Jun 2023
||
(0)
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Manager

Relationship

Our relationship with Dolbey is great, and they are a great company to work with. We have open...

Jun 2023
||
(0)
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Manager

Product, Value

Using Fusion CDI makes things much less frustrating for the provider because instead of waiting for...

Jun 2023
||
(0)
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Manager

Relationship, Operations

Dolbey is always either on-site or readily available during implementations and upgrades. They are a...

Jun 2023
||
(0)
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Manager

Loyalty

The things that we aren’t as satisfied with in Fusion CDI will get better because of the newer...

Jun 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Value

We were questioning some things in Fusion CDI, and Dolbey found ways to do what we wanted. The...

May 2023
||
(0)
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Manager

Relationship

Dolbey is a great organization, and Fusion CDI is a great product.

May 2023
||
(0)
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Manager

Loyalty

Things on the CDI side are expanding, so things are going to be a lot different on that side than...

May 2023
||
(0)
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Manager

Product

We like the drop-down menus for the different abstracting pieces in Fusion CDI. There are no more...

May 2023
||
(0)
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Manager

Product

When new codes are populated, it sometimes takes a bit for the Dolbey engine to catch on to them, so...

May 2023
||
(0)
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Manager

Relationship

Whenever we have a problem with Dolbey, they hop right on a call with us. We have regularly...

May 2023
||
(0)
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Manager

Operations

When we first came on to Dolbey, they did a little training for the coders in a small group, and we...

May 2023
||
(0)
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Director

Loyalty, Product

The product is continuing to evolve and become stronger. Coding was the initial focus, and I feel...

Mar 2023
||
(0)
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Manager

Operations

When we moved to Fusion CDI, our providers liked having our queries be the same process. The vendor...

Mar 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

The support team has been hit or miss. Some things have been really good, and then some things have...

Mar 2023
||
(0)
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Manager

Relationship

On the CDI side, the vendor doesn’t notify us about issues, but the vendor notifies the people on...

Mar 2023
||
(0)
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Manager

Operations

Implementing Fusion CDI has been a very painless process for us for the most part. Our health system...

Mar 2023
||
(0)
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 or  to see details.

Manager

Operations

We have done all our training virtually, and that has caused some issues, but the vendor has bent...

Mar 2023
||
(0)
 Thank you  Helpful

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Manager

Product

The only Dolbey integration we are seeing at this particular time is with the encoder, and we have...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Dolbey is pretty attentive. They have given us an upgrade to fix some things that they knew needed...

Mar 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Relationship

We are struggling to find our capture and coverage rates within the Fusion CDI reporting, but the...

Mar 2023
||
(0)
 Thank you  Helpful

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Manager

Product

The access to the data and information that we can run reports on could be improved. Maybe the...

Mar 2023
||
(0)
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Manager

Relationship, Operations

The vendor does well in keeping up with what needs to be done, and if we have any questions about...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

We have been using Fusion CDI for a long time, and there haven’t really been any issues that I have...

Jan 2023
||
(0)
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Director

Culture, Value

We haven't had any problems with getting what Dolbey promised us when they went live. We have been...

Jan 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

Whether it is Christmas day or late at night, the folks that Dolbey has on call and who do their...

Jan 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations

One thing we like about Fusion CDI is that if we need to put something in place, the vendor will...

Dec 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

Dolbey’s support and availability are amazing. I have not noticed the same level of support from...

Dec 2022
||
(0)
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Analyst/Coordinator

Operations

Dolbey has a lot of user guides and things like those for us to utilize for training people and...

Dec 2022
||
(0)
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