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Fusion CDI Commentary
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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Commentary Summary

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User Commentary

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Manager

Product

Fusion CDI is more of a coding product than a CDI product, so Dolbey doesn’t understand all the ins...

Nov 2025
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Director

Culture, Loyalty

Dolbey has been pretty spot on with Fusion CDI working as promoted. Fusion CDI was definitely above...

Oct 2025
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Director

Product

Besides the labs coming through kind of wonky, the integration for Fusion CDI is fine, but it did...

Oct 2025
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Director

Relationship, Product

I haven't been really thrilled with the reporting that has come out of Dolbey's system. I don't love...

Oct 2025
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Manager

Product

One thing that makes Fusion CDI nice is that we can tailor it to our organization’s guidelines. For...

Oct 2025
||
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Manager

Product

The reporting in Fusion CDI is too locked down. There are some reports that we want to be able to...

Oct 2025
||
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Manager

Product

Some functionalities that Dolbey has are above and beyond what other vendors have. Dolbey's CDI...

Oct 2025
||
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Director

Loyalty

We are planning on moving to the better version of Fusion CDI. Dolbey has made a lot of changes in...

Oct 2025
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Director

Relationship

Dolbey allows a certain number of customer reports for us, but there are a few things that have come...

Oct 2025
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Director

Relationship, Operations, Product

Dolbey has a lot of updates, and when they have software updates, they are really good at going over...

Oct 2025
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(0)
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Analyst/Coordinator

Culture, Relationship

There were a number of times when Dolbey told us that if we did a certain thing, something would...

Oct 2025
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Analyst/Coordinator

Relationship

Dolbey is one of my favorite vendors I have worked with in all the years I have done this job. They...

Oct 2025
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Director

Relationship

What we love most about Dolbey is that they don't tell us to just call a 1-800 number to get in...

Sep 2025
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Director

Loyalty

Fusion CDI is 100% part of our long-term plans. Since we have started using this solution, all of...

Sep 2025
||
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Director

Loyalty, Relationship

Dolbey's subject matter experts need to stay up-to-date with the most up-and-coming AI...

Sep 2025
||
(0)
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Director

Relationship

Fusion CDI is customizable, and it is different from other systems in this business, where we get...

Sep 2025
||
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Director

Value

All components of Dolbey's system help us make additional diagnoses that we maybe would have missed....

Jul 2025
||
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Director

Loyalty

One of the reasons that we bought Fusion CDI in the first place was that it is very clean for the...

Jul 2025
||
(0)
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Analyst/Coordinator

Value

There are certain change orders and things like that in Fusion CDI, but we got more than the value...

Jun 2025
||
(0)
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Analyst/Coordinator

Product

Dolbey does a great job with the system's interoperability. The system works well, and we can share...

Jun 2025
||
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Analyst/Coordinator

Relationship

Dolbey is incredibly responsive, and they are willing to work with us on the things we want in the...

Jun 2025
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Analyst/Coordinator

Relationship

There is still development going on for Fusion CDI. Dolbey tends to spend more time with our CDI...

Jun 2025
||
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Analyst/Coordinator

Relationship

Dolbey is really focused on prioritizing chart reviews and doing documentation. They are a great...

Jun 2025
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Manager

Relationship

Dolbey’s support has been good in terms of just reaching out when there is an issue. We have even...

May 2025
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Director

Relationship

We can easily reach out to Dolbey anytime, and they get things resolved really quickly. Dolbey is a...

May 2025
||
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Director

Product

Dolbey has further developed their Fusion CDI product. Every year, they add more to it. The system...

May 2025
||
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Director

Loyalty

There are some reports that Dolbey doesn't have, and we did have those with our other vendors, so we...

Apr 2025
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(0)
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Director

Relationship, Operations

For the Fusion CDI go-live, we had bridges open that allowed coders to get phone support from...

Apr 2025
||
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Director

Relationship

Dolbey is good at listening to customer feedback, and for us, that is really important because we...

Apr 2025
||
(0)
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Director

Operations

Dolbey has a different go-live and rollout model than what most healthcare organizations are used...

Apr 2025
||
(0)
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Director

Loyalty

We don't have a problem with productivity with Fusion CDI. One thing that has worked well for us is...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations

We are on the most current version of Fusion CDI. Dolbey always gives a webinar of all the updates...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship

Dolbey is very customer service oriented, and if we have an issue, we get a very speedy and...

Apr 2025
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Director

Value

Dolbey absolutely avoids charging for every little thing. They are great partners in that regard. We...

Apr 2025
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Director

Product

We have had to tweak some reports and do a bit of manual work to get where we want to be with...

Mar 2025
||
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Director

Relationship

The vendor is very responsive to us regarding our interoperability goals. We are really satisfied...

Mar 2025
||
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Manager

Loyalty

Our coders would buy Fusion CDI again because they really like the software. Many of them hadn't...

Feb 2025
||
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Manager

Relationship, Operations

During our build and go-live phase with Dolbey, we had frequent meetings, and we had a dedicated...

Feb 2025
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Manager

Product

We have some newer coders who have had experience with other CAC software, and they find Fusion CDI...

Feb 2025
||
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Manager

Operations

We have had to ask for ongoing training from Dolbey, and I am glad that we asked for that because...

Feb 2025
||
(0)
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Manager

Loyalty, Product

We are using a new functionality with Fusion CDI, and that has given us better prioritization....

Feb 2025
||
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Manager

Loyalty, Relationship

We made some suggestions to Dolbey, and they were able to use our suggestions. That was great. Those...

Feb 2025
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Manager

Relationship, Product

Dolbey still has opportunities with their reports because it is hard to pull a good report out of...

Feb 2025
||
(0)
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Manager

Relationship, Product

Fusion CDI is a user-friendly system that we can query and complete charts with. Dolbey has a pretty...

Feb 2025
||
(0)
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Manager

Relationship, Operations

Dolbey is very good at being up-front and saying whether they can change something right away or...

Jan 2025
||
(0)
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Manager

Product

The product seems to work well with our other vendor's solution. Our other vendor only allows...

Jan 2025
||
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Manager

Operations

There was definitely a learning curve when we were going from doing what we used to do to doing what...

Jan 2025
||
(0)
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Manager

Loyalty, Relationship

I don't think the vendor knows on their own where we want to go, but once we tell them where we want...

Jan 2025
||
(0)
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Manager

Relationship, Operations

When we were in testing mode, we got changes made very quickly. Then when we were in our project...

Jan 2025
||
(0)
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Manager

Product

We have narrative charting, and we have identified the places where we can't make changes to the...

Jan 2025
||
(0)
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Manager

Product, Value

We do not measure productivity in CDI the same way coding measures productivity in coding. We have a...

Jan 2025
||
(0)
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Manager

Loyalty, Product

We do not use Fusion CDI for reporting capabilities around clinical-documentation-specialist...

Jan 2025
||
(0)
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Manager

Culture, Relationship

Anytime something doesn't work the way the vendor said it would, we just send it back and tell them,...

Jan 2025
||
(0)
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Manager

Relationship

We use Fusion CDI for concurrent workflow as well as some post-discharge things that we look at. I...

Dec 2024
||
(0)
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Manager

Relationship

With new technology, even if it is not something that is available, it might be something we have to...

Dec 2024
||
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