Fusion CDI
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Dolbey is not cherry-picking. We are getting the right dollars for the right level of chart and...

May 2022
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Manager

We have so many interfaces going between our systems and Fusion CDI. Everything we came up with,...

May 2022
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Analyst/Coordinator

There are always things in Fusion CDI that could work a little better or be done a little better....

Apr 2022
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Analyst/Coordinator

Most of the times we need Dolbey are because there is an issue with dictation that we don't know the...

Apr 2022
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VP/Other Executive

Fusion CDI is missing some quality measures. We need to capture more things that drive CMS Star ratings....

Mar 2022
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VP/Other Executive

Our productivity has improved because of Fusion CDI. We doubled the number of records we do per...

Mar 2022
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VP/Other Executive

I want Dolbey to keep up with the industry standards. The quality standards are driven by accurate...

Mar 2022
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Director

There will be some work involved with integrating Fusion CDI with a new system we are implementing,...

Mar 2022
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Director

Fusion CDI and Fusion CAC have the same look and feel across the platform. Fusion CDI can easily...

Mar 2022
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Director

One thing that could be improved in Fusion CDI is the prioritization of what we review. There is...

Mar 2022
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Manager

The reports are great. They track many different things. In terms of query impacts, we can see the...

Oct 2021
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Manager

It is easy for our nurses to navigate the system and create forms for coders. They do not complain...

Oct 2021
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Manager

Our revenue has benefited greatly from the detailed notes we have been able to create and then code...

Oct 2021
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Manager

We can customize the forms. I can build work sheets to instruct my CDI team on what they need to be...

Oct 2021
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Analyst/Coordinator

If Dolbey has coding updates or something, they will send them out, give a heads-up, and ask whether...

Sep 2021
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Analyst/Coordinator

Dolbey is very thorough. They have weekly meetings. If needed, they jump on calls. They are very...

Sep 2021
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Analyst/Coordinator

Recently, because of the turnover, we have needed some administrative training. Dolbey has been on...

Sep 2021
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Analyst/Coordinator

Dolbey is very proactive. They are constantly sending out updates and offerings with the latest and...

Sep 2021
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Analyst/Coordinator

From an integration perspective, Dolbey was able to save us a little bit of money on the front end...

Sep 2021
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Analyst/Coordinator

As far as the upgrades go, I know that Dolbey uses software that the user could log in to in order...

Sep 2021
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Analyst/Coordinator

Anytime there is an issue, Dolbey is very responsive. Usually, they can solve it via email, but if a...

Sep 2021
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Analyst/Coordinator

I have made sure that we have integrated all of the documentation needed for our new EMR because...

Sep 2021
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Analyst/Coordinator

Dolbey’s customer support and responsiveness just kind of drive their service home. If they can’t do...

Sep 2021
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Manager

We like that we are able to develop the product based on our processes. Fusion CDI is very easy for...

Sep 2021
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Manager

I would like the vendor to do a little bit more work with their reporting. They have improved it...

Sep 2021
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Manager

The vendor addressed most of the things that I wanted them to improve. When we ask for something,...

Sep 2021
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Analyst/Coordinator

We are trying to do more with Fusion CDI. One of the features of the product allows things to feed...

Sep 2021
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Analyst/Coordinator

Dolbey built something for us that will allow us to eliminate another vendor, and Dolbey worked very...

Sep 2021
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Analyst/Coordinator

I deal with a lot of different vendors across our various strategic projects, and if I could have...

Sep 2021
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Analyst/Coordinator

Dolbey’s service is incredibly collaborative. It can be hard for a vendor to know exactly where we...

Sep 2021
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Analyst/Coordinator

We have used Dolbey's training style for other applications because we like the way they did the training....

Sep 2021
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Analyst/Coordinator

We have a lot of interfaces going through different departments, and they all flow into Fusion CDI.

Sep 2021
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Analyst/Coordinator

Dolbey's upgrades have been as close to seamless as they can be. We identify maybe one or two issues...

Sep 2021
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Director

We have a flat-rate contract with a certain number of hours built in for support and service. That...

Sep 2021
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Manager

Fusion CDI is functional. When I open up my screen, I can see whether a patient falls into one of...

Sep 2021
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Manager

Fusion CDI is missing prioritization software. With my previous vendor, when I finished my initials...

Sep 2021
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Manager

We have the specialty queue in Fusion CDI. I have a mortality queue where patients who expire fall...

Sep 2021
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Manager

I use Fusion CDI's activity report every day to see what my staff members are doing and to make sure...

Sep 2021
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Manager

I am not really happy with the reports in Fusion CDI, but maybe that is due to a lack of...

Sep 2021
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Manager

Dolbey sometimes requires some prompting to keep their promises. I have come to Dolbey with problems...

Sep 2021
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Manager

Dolbey's customer service is superior to our previous vendor. We have a contact at Dolbey who is...

Sep 2021
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Manager

We haven't received a lot of training from Dolbey. They could probably do better. They trained us...

Sep 2021
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Manager

We have worked very closely with Dolbey on some things. We have developed a lot of special queues,...

Aug 2021
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Manager

Dolbey is reasonable with their costs. There have been times when they have come back to us and said...

Aug 2021
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Manager

We are told that if we have a general health issue, we can call the vendor's support line, but if we...

Aug 2021
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Manager

A lot of our issues are workflow related. There are some workarounds that we have had to do because...

Aug 2021
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Manager

The solution is easy to maneuver around. It streamlines our workflow. IT is organized. I like all...

Aug 2021
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Manager

Our issues are with some of the reporting. I want the data to be validated. I am not convinced that...

Aug 2021
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Nurse

Fusion CDI is easy to learn. I would like to be able to manipulate queries to fit my own processes.

Aug 2021
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Analyst/Coordinator

I really like both the notes section and the search feature in Fusion CDI. Those are two of my...

Jul 2021
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Analyst/Coordinator

The best part about Dolbey is their support. They are so attentive to me. They listen to my...

Jul 2021
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Analyst/Coordinator

One thing I did not expect from Dolbey was the follow-up services they provided to us even though...

Jul 2021
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Director

Dolbey could pretty much do everything that I was looking for. They weren’t my top runner, so as I...

Jul 2021
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Director

Choosing Fusion CDI is probably the best decision I have made on a platform. Dolbey just knocked the...

Jul 2021
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Director

Dolbey is very on top of the tickets that we have and the problems that we need to work through....

Jul 2021
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Director

I don’t have to go to Dolbey for every little thing that I want to change or update or for every new...

Jul 2021
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Director

Maybe some of Dolbey's reporting could be improved. That was the one thing I didn’t love about the...

Jul 2021
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