Fusion CDI
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
We have been using Fusion CDI for a long time, and there haven’t really been any issues that I have...
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Technology
We haven't had any problems with getting what Dolbey promised us when they went live. We have been...
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Service and Support
Whether it is Christmas day or late at night, the folks that Dolbey has on call and who do their...
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Functionality and Upgrades
One thing we like about Fusion CDI is that if we need to put something in place, the vendor will...
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Service and Support
Dolbey’s support and availability are amazing. I have not noticed the same level of support from...
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Service and Support
Dolbey has a lot of user guides and things like those for us to utilize for training people and...
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Functionality and Upgrades
I don't know whether the reports from the system are 100% accurate. One of my CDI specialists...
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Service and Support
Dolbey's reporting capability is the one thing that I have issues with. I like Dolbey, but putting a...
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Functionality and Upgrades
Fusion CDI is super easy to use. I have done training with some contractors that have helped us, and...
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Relationship
A lot of the time, Dolbey gives us an upgrade, and the upgrade ends up just being a PDF. We are able...
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Functionality and Upgrades
The functionalities within Fusion CDI are painless because the software receives files from another...
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Service and Support
Dolbey blows their ongoing phone support out of the water. Whenever we send over a ticket to them,...
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ROI / Cost
We use Fusion CDI to code and review information for our varying departments. The way the...
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Service and Support
Dolbey has gotten on top of things and corrected the issues that we had. The vendor is updating the...
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Other Observations & Comments
We don't need Dolbey's assistance to do most of our training. We can put together the guides that we...
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Service and Support
I like how Dolbey communicates. They are very good at reaching out. If I need assistance with...
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Service and Support
Dolbey's responses are very prompt. We don't have any issues that require us to contact the vendor...
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Functionality and Upgrades
There are a couple of things that I would like to tweak with Fusion CDI that I wish would work a...
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Future Outlook
I think Fusion CDI is a great product. It has a lot of good ideas and a lot of modernization, and...
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Service and Support
Once everything was finished with our go-live, everyone from Dolbey dropped off, and now it is kind...
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Functionality and Upgrades
I don't like the reporting function in Fusion CDI at all. The reporting function is very difficult...
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Functionality and Upgrades
The one thing about Fusion CDI that I like is that it is quick. I can right-click a code to input it...
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Implementation and Training
Dolbey helped me know where I needed to be within the chart or within the system when I first...
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Functionality and Upgrades
I haven't had a lot of real issues with Fusion CDI. It is pretty easy to navigate. I felt like...
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Service and Support
There is a person at Dolbey I can shoot an email to. Luckily, I don't have to use the vendor's...
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Lessons Learned
I would tell a peer what I like about Fusion CDI and what I don't like. I like that I can easily...
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Interfacing and Integration
We have had some issues with Dolbey’s product because of how it interacts with our EHR. From a CDI...
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Lessons Learned
Overall, we are satisfied with the tool, but I am not raving about the product. The main reason we...
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Functionality and Upgrades
With a product like this one, we expect automation, and we expect a high level of throughput and...
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Service and Support
Dolbey is not very proactive. If we reach out with a problem, they do a decent job of getting back...
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Functionality and Upgrades
The use of the product seems to be pretty good, but the solution needs to be a bit more nimble. The...
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Service and Support
Dolbey is small and agile. The vendor is able to move quickly for clients, and that is a wonderful...
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Relationship
Vendor executive involvement isn’t often needed from Dolbey, but the executives are accessible.
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Functionality and Upgrades
Fusion CDI is in a good spot for more innovation, and we are partnering with the vendor on...
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Functionality and Upgrades
We have the option to automatically select the codes that are suggested, but I always double-check....
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ROI / Cost
Dolbey is not cherry-picking. We are getting the right dollars for the right level of chart and...
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Interfacing and Integration
We have so many interfaces going between our systems and Fusion CDI. Everything we came up with,...
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Service and Support
There are always things in Fusion CDI that could work a little better or be done a little better....
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Service and Support
Most of the times we need Dolbey are because there is an issue with dictation that we don't know the...
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Functionality and Upgrades
Fusion CDI is missing some quality measures. We need to capture more things that drive CMS Star ratings....
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Functionality and Upgrades
Our productivity has improved because of Fusion CDI. We doubled the number of records we do per...
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Functionality and Upgrades
I want Dolbey to keep up with the industry standards. The quality standards are driven by accurate...
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Interfacing and Integration
There will be some work involved with integrating Fusion CDI with a new system we are implementing,...
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Interfacing and Integration
Fusion CDI and Fusion CAC have the same look and feel across the platform. Fusion CDI can easily...
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Functionality and Upgrades
One thing that could be improved in Fusion CDI is the prioritization of what we review. There is...
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