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Fusion CDI Commentary
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Analyst/Coordinator

Value

There are certain change orders and things like that in Fusion CDI, but we got more than the value...

Jun 2025
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Analyst/Coordinator

Product

Dolbey does a great job with the system's interoperability. The system works well, and we can share...

Jun 2025
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Analyst/Coordinator

Relationship

Dolbey is incredibly responsive, and they are willing to work with us on the things we want in the...

Jun 2025
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Analyst/Coordinator

Relationship

There is still development going on for Fusion CDI. Dolbey tends to spend more time with our CDI...

Jun 2025
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Analyst/Coordinator

Relationship

Dolbey is really focused on prioritizing chart reviews and doing documentation. They are a great...

Jun 2025
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Manager

Relationship

Dolbey’s support has been good in terms of just reaching out when there is an issue. We have even...

May 2025
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Director

Relationship

We can easily reach out to Dolbey anytime, and they get things resolved really quickly. Dolbey is a...

May 2025
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Director

Product

Dolbey has further developed their Fusion CDI product. Every year, they add more to it. The system...

May 2025
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Director

Loyalty

There are some reports that Dolbey doesn't have, and we did have those with our other vendors, so we...

Apr 2025
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Director

Relationship, Operations

For the Fusion CDI go-live, we had bridges open that allowed coders to get phone support from...

Apr 2025
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Director

Relationship

Dolbey is good at listening to customer feedback, and for us, that is really important because we...

Apr 2025
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Director

Operations

Dolbey has a different go-live and rollout model than what most healthcare organizations are used...

Apr 2025
||
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Director

Loyalty

We don't have a problem with productivity with Fusion CDI. One thing that has worked well for us is...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations

We are on the most current version of Fusion CDI. Dolbey always gives a webinar of all the updates...

Apr 2025
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Analyst/Coordinator

Relationship

Dolbey is very customer service oriented, and if we have an issue, we get a very speedy and...

Apr 2025
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(0)
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Director

Value

Dolbey absolutely avoids charging for every little thing. They are great partners in that regard. We...

Apr 2025
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Director

Product

We have had to tweak some reports and do a bit of manual work to get where we want to be with...

Mar 2025
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Director

Relationship

The vendor is very responsive to us regarding our interoperability goals. We are really satisfied...

Mar 2025
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(0)
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Manager

Loyalty

Our coders would buy Fusion CDI again because they really like the software. Many of them hadn't...

Feb 2025
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(0)
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Manager

Relationship, Operations

During our build and go-live phase with Dolbey, we had frequent meetings, and we had a dedicated...

Feb 2025
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(0)
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Manager

Product

We have some newer coders who have had experience with other CAC software, and they find Fusion CDI...

Feb 2025
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(0)
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Manager

Operations

We have had to ask for ongoing training from Dolbey, and I am glad that we asked for that because...

Feb 2025
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Manager

Loyalty, Product

We are using a new functionality with Fusion CDI, and that has given us better prioritization....

Feb 2025
||
(0)
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Manager

Loyalty, Relationship

We made some suggestions to Dolbey, and they were able to use our suggestions. That was great. Those...

Feb 2025
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(0)
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Manager

Relationship, Product

Dolbey still has opportunities with their reports because it is hard to pull a good report out of...

Feb 2025
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(0)
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Manager

Relationship, Product

Fusion CDI is a user-friendly system that we can query and complete charts with. Dolbey has a pretty...

Feb 2025
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(0)
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Manager

Relationship, Operations

Dolbey is very good at being up-front and saying whether they can change something right away or...

Jan 2025
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(0)
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Manager

Product

The product seems to work well with our other vendor's solution. Our other vendor only allows...

Jan 2025
||
(0)
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Manager

Operations

There was definitely a learning curve when we were going from doing what we used to do to doing what...

Jan 2025
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Manager

Loyalty, Relationship

I don't think the vendor knows on their own where we want to go, but once we tell them where we want...

Jan 2025
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(0)
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Manager

Relationship, Operations

When we were in testing mode, we got changes made very quickly. Then when we were in our project...

Jan 2025
||
(0)
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Manager

Product

We have narrative charting, and we have identified the places where we can't make changes to the...

Jan 2025
||
(0)
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Manager

Product, Value

We do not measure productivity in CDI the same way coding measures productivity in coding. We have a...

Jan 2025
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(0)
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Manager

Loyalty, Product

We do not use Fusion CDI for reporting capabilities around clinical-documentation-specialist...

Jan 2025
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(0)
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Manager

Culture, Relationship

Anytime something doesn't work the way the vendor said it would, we just send it back and tell them,...

Jan 2025
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Manager

Relationship

We use Fusion CDI for concurrent workflow as well as some post-discharge things that we look at. I...

Dec 2024
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Manager

Relationship

With new technology, even if it is not something that is available, it might be something we have to...

Dec 2024
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(0)
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Director

Loyalty

The biggest strengths of Fusion CDI are the communication platform between coding and CDI and the...

Oct 2024
||
(0)
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Director

Operations

We have had a great ride with Dolbey. Our implementation was a bit rocky, but that was due to both...

Oct 2024
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(0)
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Director

Relationship

With other companies that have CAC and CDI products, we get what they want us to get. We are very...

Sep 2024
||
(0)
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Director

Relationship

I would suggest that Dolbey hire more subject matter experts in the coding and CDI realms. They do...

Sep 2024
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(0)
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Director

Operations, Value

We have seen every key performance metric when it comes to my program, CDI, and coding. Every key...

Sep 2024
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