Fusion CDI Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
Loyalty, Value
Dolbey is coming out with an auditing piece for Fusion CDI, but they’re going to charge more for it.
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Product
I feel like the reporting is lacking. There is some room for improvement with reporting. There are a...
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Relationship
Sometimes it takes a long time for issues to be resolved, but the vendor’s support people are very...
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Operations
There isn't a whole lot of training. There's a training manual, but there isn't a whole training...
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Product
The solution is pretty user-friendly when it comes to the solution's ability to work for the coders,...
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Loyalty, Product
We would like Fusion CDI to do predictive DRGs. I do not know what the vendor is using to prioritize...
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Culture, Relationship, Value
Sometimes we ask for something, and Dolbey says, well, here is what it would be and here is what the...
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Relationship
Dolbey is very good at support. They have a regular meeting with us. However, we still have a hit...
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Product
I think there is probably a difference between the way we count charts and the way that Dolbey...
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Loyalty, Product
I feel like we are always asking Dolbey for the next enhancement. We are only using a portion of the...
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Loyalty, Product
The CDI worklist would be more beneficial if there were additional details regarding what is needed...
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Product
We still have some questions around reporting in Fusion CDI, but the issue is probably our lack of...
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Loyalty
Dolbey has a new CDI audit module. We need to purchase it, but we haven’t gotten there yet. It is on...
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Product
Fusion CDI is more of a coding product than a CDI product, so Dolbey doesn’t understand all the ins...
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Culture, Loyalty
Dolbey has been pretty spot on with Fusion CDI working as promoted. Fusion CDI was definitely above...
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Product
Besides the labs coming through kind of wonky, the integration for Fusion CDI is fine, but it did...
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Relationship, Product
I haven't been really thrilled with the reporting that has come out of Dolbey's system. I don't love...
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Product
One thing that makes Fusion CDI nice is that we can tailor it to our organization’s guidelines. For...
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Product
The reporting in Fusion CDI is too locked down. There are some reports that we want to be able to...
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Product
Some functionalities that Dolbey has are above and beyond what other vendors have. Dolbey's CDI...
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Loyalty
We are planning on moving to the better version of Fusion CDI. Dolbey has made a lot of changes in...
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Relationship
Dolbey allows a certain number of customer reports for us, but there are a few things that have come...
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Relationship, Operations, Product
Dolbey has a lot of updates, and when they have software updates, they are really good at going over...
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Culture, Relationship
There were a number of times when Dolbey told us that if we did a certain thing, something would...
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Relationship
Dolbey is one of my favorite vendors I have worked with in all the years I have done this job. They...
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Relationship
What we love most about Dolbey is that they don't tell us to just call a 1-800 number to get in...
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Loyalty
Fusion CDI is 100% part of our long-term plans. Since we have started using this solution, all of...
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Loyalty, Relationship
Dolbey's subject matter experts need to stay up-to-date with the most up-and-coming AI...
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Relationship
Fusion CDI is customizable, and it is different from other systems in this business, where we get...
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Value
All components of Dolbey's system help us make additional diagnoses that we maybe would have missed....
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Loyalty
One of the reasons that we bought Fusion CDI in the first place was that it is very clean for the...
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Value
There are certain change orders and things like that in Fusion CDI, but we got more than the value...
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Product
Dolbey does a great job with the system's interoperability. The system works well, and we can share...
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Relationship
Dolbey is incredibly responsive, and they are willing to work with us on the things we want in the...
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Relationship
There is still development going on for Fusion CDI. Dolbey tends to spend more time with our CDI...
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Relationship
Dolbey is really focused on prioritizing chart reviews and doing documentation. They are a great...
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Relationship
Dolbey’s support has been good in terms of just reaching out when there is an issue. We have even...
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Relationship
We can easily reach out to Dolbey anytime, and they get things resolved really quickly. Dolbey is a...
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Product
Dolbey has further developed their Fusion CDI product. Every year, they add more to it. The system...
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Commentary Summary
Comment Type Breakout