Fusion CDI
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
The reports are great. They track many different things. In terms of query impacts, we can see the...
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It is easy for our nurses to navigate the system and create forms for coders. They do not complain...
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Our revenue has benefited greatly from the detailed notes we have been able to create and then code...
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We can customize the forms. I can build work sheets to instruct my CDI team on what they need to be...
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If Dolbey has coding updates or something, they will send them out, give a heads-up, and ask whether...
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Dolbey is very thorough. They have weekly meetings. If needed, they jump on calls. They are very...
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Recently, because of the turnover, we have needed some administrative training. Dolbey has been on...
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Dolbey is very proactive. They are constantly sending out updates and offerings with the latest and...
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From an integration perspective, Dolbey was able to save us a little bit of money on the front end...
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As far as the upgrades go, I know that Dolbey uses software that the user could log in to in order...
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Anytime there is an issue, Dolbey is very responsive. Usually, they can solve it via email, but if a...
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I have made sure that we have integrated all of the documentation needed for our new EMR because...
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Dolbey’s customer support and responsiveness just kind of drive their service home. If they can’t do...
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We like that we are able to develop the product based on our processes. Fusion CDI is very easy for...
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I would like the vendor to do a little bit more work with their reporting. They have improved it...
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The vendor addressed most of the things that I wanted them to improve. When we ask for something,...
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We are trying to do more with Fusion CDI. One of the features of the product allows things to feed...
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Dolbey built something for us that will allow us to eliminate another vendor, and Dolbey worked very...
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I deal with a lot of different vendors across our various strategic projects, and if I could have...
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Dolbey’s service is incredibly collaborative. It can be hard for a vendor to know exactly where we...
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We have used Dolbey's training style for other applications because we like the way they did the training....
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We have a lot of interfaces going through different departments, and they all flow into Fusion CDI.
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Dolbey's upgrades have been as close to seamless as they can be. We identify maybe one or two issues...
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We have a flat-rate contract with a certain number of hours built in for support and service. That...
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Fusion CDI is functional. When I open up my screen, I can see whether a patient falls into one of...
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Fusion CDI is missing prioritization software. With my previous vendor, when I finished my initials...
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We have the specialty queue in Fusion CDI. I have a mortality queue where patients who expire fall...
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I use Fusion CDI's activity report every day to see what my staff members are doing and to make sure...
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I am not really happy with the reports in Fusion CDI, but maybe that is due to a lack of...
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Dolbey sometimes requires some prompting to keep their promises. I have come to Dolbey with problems...
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Dolbey's customer service is superior to our previous vendor. We have a contact at Dolbey who is...
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We haven't received a lot of training from Dolbey. They could probably do better. They trained us...
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We have worked very closely with Dolbey on some things. We have developed a lot of special queues,...
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Dolbey is reasonable with their costs. There have been times when they have come back to us and said...
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We are told that if we have a general health issue, we can call the vendor's support line, but if we...
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A lot of our issues are workflow related. There are some workarounds that we have had to do because...
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The solution is easy to maneuver around. It streamlines our workflow. IT is organized. I like all...
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Our issues are with some of the reporting. I want the data to be validated. I am not convinced that...
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Fusion CDI is easy to learn. I would like to be able to manipulate queries to fit my own processes.
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I really like both the notes section and the search feature in Fusion CDI. Those are two of my...
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The best part about Dolbey is their support. They are so attentive to me. They listen to my...
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One thing I did not expect from Dolbey was the follow-up services they provided to us even though...
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Dolbey could pretty much do everything that I was looking for. They weren’t my top runner, so as I...
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Choosing Fusion CDI is probably the best decision I have made on a platform. Dolbey just knocked the...
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Dolbey is very on top of the tickets that we have and the problems that we need to work through....
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I don’t have to go to Dolbey for every little thing that I want to change or update or for every new...
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Maybe some of Dolbey's reporting could be improved. That was the one thing I didn’t love about the...
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I like Dolbey. They communicate very well with me. When I have an issue with something, they are on...
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Dolbey's project management team is really good with communication and working on requests. If we...
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We occasionally have issues, but normally the attention that we get from the vendor is because we...
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We see the solution as integrated because our coding management team and our CDI management team...
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Dolbey has been a vendor with us for many years. We have an excellent working relationship with...
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Anything that is in our EMR goes through the Fusion CDI engine, so Fusion CDI reads all types of...
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The reporting could be improved. We are waiting on a couple of reports that I would love to have....
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The engine still needs to learn more of our code selection. The nice thing is that when we notify...
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Our productivity is better with Fusion CDI. We are all on one form and one platform, and that is...
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We are very satisfied because Dolbey is listening to us. When we request enhancements, they look at...
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We have used the system for a long time. We love the reporting it has. We run a DRG report every...
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The vendor is one of the best I have worked with. They are so accessible and willing to listen to...
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The relationship with Dolbey is awesome. We clicked with them immediately. They are a solutions...
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The only thing that could be improved upon is the reporting. We have enhancement requests for...
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I like having the ability to prioritize our work queues. We also have a quality improvement process,...
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Dolbey needs to improve the prioritization in Fusion CDI because we are now pretty much going into...
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Different teams have different needs. We are all on Fusion CDI, Fusion CAC, and the HIM tool, but I...
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Dolbey did what they said they would do in terms of improving documentation, allowing us to have all...
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There is pretty much full automation from Dolbey. Fusion CDI doesn’t require the staff members to be...
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Dolbey’s training has been really good. One of the comments that I heard fairly regularly was that...
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In terms of proactivity, Dolbey has been there and has offered suggestions and things like that. But...
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Everything we needed throughout the COVID-19 crisis was already there, and we didn't have to do any...
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Working with Dolbey has been a very good experience. The vendor has been incredibly flexible in...
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COVID-19 has dragged some things out a little longer than Dolbey had intended. But Dolbey has done a...
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We put Dolbey through an incredibly rigorous testing phase. Our manager was relentless in testing...
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Dolbey puts out updates every few months unless there is something major. We are always...
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Fusion CDI is accurate most of the time. The technology and the machine are great, but the product...
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We have our documents flow in from our original medical record into this product. The CDI people use...
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The application is very user friendly and pretty intuitive for a new user. New users don't have to...
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With this product, we had to go through a little bit of an organizational change because we...
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I wouldn't say there was anything unique that came up during the COVID-19 pandemic. We stay in very...
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