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EpicCare Inpatient EMR Comments
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Manager

One thing that works well is the general support structure. We have access to Epic in a very direct,...

Feb 2021
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Manager

Epic could improve their focus on the foundational system. We built our system as close to the...

Feb 2021
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Director

Epic has pretty good support. They have very good people that have come for the implementation. I...

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Director

We have been very happy with Epic's training and the option for us to do virtual training,...

Feb 2021
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Director

We are ramping up for meeting the information blocking provisions, and we are really hoping to...

Feb 2021
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CMO

Epic's technology is leading edge. Epic is very proactive with some of the areas in which we are...

Feb 2021
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CMO

The only downtime we have had with Epic has been related to our own internal challenges. We were...

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Analyst/Coordinator

The one thing that I would like to see improvement on has to do with the help links. The vendor has...

Feb 2021
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Analyst/Coordinator

I like how easy the product integrates with the different areas and how it automates a lot of the...

Feb 2021
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CMIO

Epic’s EMR is not perfect, but if the decision were left up to me, I would still buy the system again....

Feb 2021
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CMIO

I like pretty much everything about EpicCare Inpatient EMR. Sometimes the vendor makes changes just...

Feb 2021
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VP/Other Executive

Epic uses sales a little too much. They try to sell us things that won’t be available for years....

Feb 2021
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VP/Other Executive

When compared to what we are seeing with iOS and Microsoft, Epic’s ease of use is probably average...

Feb 2021
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Manager

During the go-live, we received wonderful care from Epic and resources that guided us through every...

Feb 2021
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Manager

The product is very thorough and very good, but having the whole picture of a patient in one spot...

Feb 2021
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Manager

Epic's upgrades are really relevant to us and help us improve our care. The system is great for...

Feb 2021
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VP/Other Executive

Given the options that are in the market, I would buy EpicCare Inpatient EMR again. Right now, the...

Feb 2021
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VP/Other Executive

When we went live with Epic, we had too much data to put on a single instance based on the...

Feb 2021
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Director

The product is definitely part of our long-term strategy, but there are gaps. I don't have a clear...

Feb 2021
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Director

Early on, I was impressed with how much better the Epic system is than our previous system. But the...

Feb 2021
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Director

If we had to start over, I would still move to the Epic system. There are places like billing and...

Feb 2021
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Director

The clinical tools that Epic has are really good, but we can't get a formulary list because of the...

Feb 2021
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Director

The vendor is resistant to supporting our integration and interoperability goals. We don’t always...

Feb 2021
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Director

The product was like a shiny object. But once we dug deep, we ran into problems. The system is...

Feb 2021
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Director

I don’t feel like we got our money’s worth. I don’t know how many additional fees we are paying for...

Feb 2021
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Manager

There is more flexibility with EpicCare Inpatient EMR than there is with other EMRs. I have great...

Feb 2021
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Manager

Epic does very well with their support. They follow up fairly quickly when we have to submit tickets....

Feb 2021
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Manager

I can barely speak to the actual Epic team in Wisconsin. I have to go through my local team. The...

Feb 2021
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Manager

Epic is great. They are really forward thinking and are looking to improve their product. Epic is...

Feb 2021
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CIO

The one thing Epic does well is provide a lot of data and benchmarking relative to peers. I use that...

Feb 2021
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CIO

From a clinical standpoint, I believe the system is more than enough for us, and it is great that it...

Feb 2021
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CIO

With Epic’s quarterly upgrades, there are changes in every module that are coming out, but most of...

Feb 2021
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CIO

We still have an extremely positive relationship with Epic. I recently got an update of what they...

Feb 2021
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CIO

I think Epic is a great vendor to work with. Their rigidity sometimes is frustrating overall, but...

Feb 2021
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CIO

We continue to have a good relationship with our vendor contact, our BFF, and the technical leads...

Feb 2021
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CIO

As part of our go-live with Epic, we identified savings in certain areas, and we hit or exceeded...

Feb 2021
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CIO

We are definitely receiving our money's worth with Epic. We are spending less on EpicCare Inpatient...

Feb 2021
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CIO

I couldn't in good conscience recommend any vendor other than Epic. I have used all the other...

Feb 2021
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CIO

Since we put in EpicCare Inpatient EMR, we have been able to easily communicate with thousands of...

Feb 2021
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CIO

In terms of new technology, Epic is ready when we are or before we are. We are almost at the point...

Feb 2021
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CIO

The phone support from Epic is for urgent, critical things. They get right on issues. In terms of...

Feb 2021
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CIO

Epic's executive involvement is the best that I have received from any vendor. Every vendor says...

Feb 2021
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VP/Other Executive

COVID-19 has changed what we have focused on with Epic. Epic is trying to be very proactive with...

Feb 2021
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VP/Other Executive

There is no talk about changing systems. Epic's system is certainly at the top of the field, and...

Feb 2021
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VP/Other Executive

If we were starting over with a clean slate, we would purchase Epic's system again. Just like...

Feb 2021
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VP/Other Executive

Epic is very focused on supporting our integration goals, but having said that, they are very clear...

Feb 2021
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VP/Other Executive

With Epic, there is so much information and so much complexity. If we ask an end user who doesn’t...

Feb 2021
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VP/Other Executive

Epic is working on their lab product because the functionality is basic. I think the way to go is...

Feb 2021
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CIO

Epic avoids nickel-and-diming. I have never known any other vendor like Epic when it comes to...

Feb 2021
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CIO

Epic's training on work-queue management should be clearer. The training that our teams got didn't...

Feb 2021
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CIO

After implementing the system, we learned a few things that we didn't know when we made our...

Feb 2021
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CIO

Epic has provided technology that allows us to use the system to some degree even when it is down....

Feb 2021
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Manager

Epic does not charge us for every little thing. During COVID-19, the vendor has actually waived a...

Feb 2021
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Manager

Epic puts new functionality out there, but what is hard for many organizations is that Epic's...

Feb 2021
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Manager

I have worked with other vendors, and Epic is good in comparison. Comparatively speaking, Epic...

Feb 2021
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Manager

Epic does a good job with upgrades. From a technical side, that is still a heavy lift. Epic is going...

Feb 2021
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Manager

We have found that sometimes the people that we get from Epic can be brand new. Sometimes that is...

Feb 2021
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VP/Other Executive

Epic is very focused on better integration and interoperability. Epic's systems don't always play...

Feb 2021
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VP/Other Executive

Epic does good work. They try to find the best solution for providers by taking input, building...

Feb 2021
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VP/Other Executive

We originally had a different EMR through Epic, and it was clunky and difficult for the patients to...

Feb 2021
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CISO

Epic has great methodology, but the implementation is an enormous load for any organization. Epic is...

Feb 2021
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CISO

With Epic, I have dedicated account managers, and I also have access to the people above them, like...

Feb 2021
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CISO

Epic's training is over the top. The training program is probably one that should be modeled by a...

Feb 2021
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CISO

I don't anticipate seeing any changes, but I do expect our current level of satisfaction to remain...

Feb 2021
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Director

We have been on Epic's software for a long time. They have definitely helped us meet our goals. We...

Feb 2021
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Director

Epic's product is huge, and there are so many different things. Once we are properly trained, the...

Feb 2021
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Director

I feel like Epic needs to update their software. They really don't have a lot of solutions for our...

Feb 2021
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Director

We really don't hear from Epic very often. I know we get some reports, and we sign up for their...

Feb 2021
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CMIO

We have some major challenges that have been present since the go-live. One of those major...

Feb 2021
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CMIO

Especially during the pandemic, Epic did some really good things and just pushed them out, and they...

Feb 2021
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CMIO

We had an implementation executive, and that person was very highly involved, present, and engaged....

Feb 2021
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CMIO

I have started thinking of Epic as a medium-sized private college as much as anything. They have a...

Feb 2021
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Director

Epic has been pretty reliable. For the training and implementation, Epic was behind the eight ball...

Feb 2021
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Director

The ease of use for an end user really depends on whether an end user is looking for reports....

Feb 2021
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Director

I really like the transparency of disciplines and documentation within the system. Every discipline...

Feb 2021
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VP/Other Executive

In general, we are very happy with Epic. Their product is stable, tried, and true, and it provides...

Jan 2021
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VP/Other Executive

We don’t really communicate too much with the executives other than going to conferences and having...

Jan 2021
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CIO

I get great support from Epic. I have two types of regular calls with them. I have a strategic call...

Jan 2021
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Director

We do have some integration built with other systems. Integration is probably our biggest headache...

Jan 2021
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Director

It has been great to be on Epic's platform and not on disparate systems. In terms of visibility, the...

Jan 2021
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Director

Epic gives us a package of what certain upgrades entail, and we select from those materials...

Jan 2021
(0)
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Director

Epic came up with a touchless registration feature during COVID-19 that was really helpful.

Jan 2021
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Director

Epic is the gold standard. We have a Cerner shop nearby, and the doctors are always saying how much...

Jan 2021
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Director

The vendor could be a little quicker to respond to things that come out, like government mandates...

Jan 2021
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Director

The training that Epic gives is proper; it is really good and very thorough. The training helps us...

Jan 2021
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Director

We get what we pay for, but I think the solution could be a little cheaper.

Jan 2021
(0)
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CMIO

Every time there is a quarterly upgrade, we have to go through all of our customizations and check...

Jan 2021
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CMIO

Epic has training that they offer but that we don't use. There are a ton of things for new users to...

Jan 2021
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CMIO

Epic highly supports our integration goals. We have a long historical relationship, and they make...

Jan 2021
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CMIO

The overall quality of EpicCare Inpatient EMR is undoubtedly very high. There is a lot of press and...

Jan 2021
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CMIO

EpicCare Inpatient EMR is good at driving outcomes for us, but because some things are lacking in...

Jan 2021
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CMIO

Our organization has had EpicCare Inpatient EMR for many years, so it is extremely far advanced and...

Jan 2021
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CIO

Epic has been terrific during the pandemic. They have reached out to their customers and asked what...

Jan 2021
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CIO

Earlier this year, we built a critical care unit that was previously something else. We put together...

Jan 2021
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CMIO

Epic is a great company with great products, but they think they are the bee's knees and that...

Jan 2021
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Analyst/Coordinator

Our relationship with Epic is excellent. We receive excellent support. Each application is assigned...

Jan 2021
(0)
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Analyst/Coordinator

Epic has gone to quarterly upgrades. I would prefer the upgrades to be once a year. It isn't ideal...

Jan 2021
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Analyst/Coordinator

With Epic's applications, there is almost nothing that we can't do. Everything integrates well...

Jan 2021
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CIO

Epic has continued to impress me and make me glad that they are my EMR vendor. During the pandemic,...

Jan 2021
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CIO

Epic has been doing great during the COVID-19 pandemic. They have been such a good vendor to work...

Jan 2021
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CIO

Epic has been really good for us. Some really good numbers have begun to show for us. That has been...

Jan 2021
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CIO

Epic is far different than the other vendors that we have worked with when it comes to cost. We used...

Jan 2021
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CIO

When the COVID-19 pandemic first hit, Epic was well aware of our need to integrate EpicCare...

Jan 2021
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Director

I really like EpicCare Inpatient EMR. We were on disparate systems between inpatient, outpatient,...

Jan 2021
(0)
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Director

We are working on patient engagement projects with Epic and were able to improve the record during...

Jan 2021
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VP/Other Executive

Our current group of hospitals is using EpicCare Inpatient EMR very well. Getting everyone on the...

Jan 2021
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VP/Other Executive

If an office flags a medication that a patient is taking as being different from what the patient...

Jan 2021
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CMIO

Epic keeps their promises. That was hard to get adjusted to because we were used to other vendors...

Jan 2021
(0)
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CMIO

When something happens and we need something, Epic is at the table with us. During the start of the...

Jan 2021
(0)
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CIO

I would say Epic is 50/50 when it comes to charging for every little thing. There are a lot of...

Jan 2021
(0)
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CIO

Epic makes their best effort to keep their promises. I don’t think they overtly tell us a story....

Jan 2021
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CIO

We had 24/7 support from Epic during the implementation. We also had a command center, and we had...

Jan 2021
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CIO

Overall, Epic has been tremendous. They have aggregated data across health systems and shared that...

Jan 2021
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CIO

I was a little disappointed with Epic early on with trying to build data analytics. I should have...

Jan 2021
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Physician

EpicCare Inpatient EMR is an interesting product because of some of the ways we can individualize...

Jan 2021
(0)
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Physician

We can’t do some major things with EpicCare Inpatient EMR. When setting up a patient for surgery, I...

Jan 2021
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Physician

When patient information we are trying to upload comes into EpicCare Inpatient EMR, it goes into a...

Jan 2021
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Physician

I think Epic is pretty careful to not make promises they are unlikely to keep. The problem I have...

Jan 2021
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CIO

When we talk to the vendor's product leads and those making design decisions, I think they listen to...

Jan 2021
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CIO

We created our own app that we use internally. We didn’t like Epic's thinking around the design of...

Jan 2021
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CIO

The user interface design seems like it is from 1980. I have been harsh and blunt with the vendor...

Jan 2021
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Manager

My experience with Epic has been in the role of supporting end users, providers, and nurses. We find...

Jan 2021
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Manager

I think the Epic tools are good for offering support. There is the support environment, which is a...

Jan 2021
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Manager

Epic's reporting is pretty handy; it is pretty handy to get data out of Epic's system fairly quickly...

Jan 2021
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Manager

On the one hand, Epic is a big company. They make a big product, and I work for a very large health...

Jan 2021
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Manager

I like how things look, and I like to be able to change how things look. It seems like in my normal...

Jan 2021
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Manager

Providers I work with who are pretty tech savvy ask why they can't right-click on something and...

Jan 2021
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Manager

Epic has a process of governance to go through, and some changes just take time. We have had some...

Jan 2021
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Manager

I know Epic is being proactive because sometimes they upset doctors, but they upset doctors who need...

Jan 2021
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VP/Other Executive

Epic really tried to support us during the COVID-19 crisis. They did a lot.

Dec 2020
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VP/Other Executive

I have never seen an Epic executive. There are a lot of Epic people who I talk to, but an Epic...

Dec 2020
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VP/Other Executive

Epic is always coming out with ways to improve the user experience. Epic does a lot of really...

Dec 2020
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VP/Other Executive

I would really like to see Epic do more development in the Haiku and Canto apps. The world is...

Dec 2020
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Physician

Epic needs to be more responsive to the needs of the users.

Dec 2020
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Physician

The system is good and is the strongest EMR out there. It is big, and it has a lot of information,...

Dec 2020
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CMIO

I like the ease of use for the end users once they are trained. Training them on the product is...

Dec 2020
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CMIO

I like Epic’s reporting capabilities. They deliver a lot of things for reporting, so we are not...

Dec 2020
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CMIO

I think Epic could improve their blood product modules, or they could have a product module. The...

Dec 2020
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Manager

The Epic system is super easy to use and super stable. The innovation is mostly there. The system is...

Dec 2020
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Manager

Epic is great at bringing information to us in an intuitive manner. The biggest struggle that we...

Dec 2020
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Manager

I would buy EpicCare Inpatient EMR again. I don't think that the system has had that crazy of a cost....

Dec 2020
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CIO

Things with Epic have been going extremely well. They are very prescriptive. The stories we hear...

Dec 2020
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CIO

I have been in discussions with Judy Faulkner where she has seen something we are trying to do and...

Dec 2020
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CMIO

Epic is a great organization. If something isn't perfect in the first version, Epic gets it perfect...

Dec 2020
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CMIO

Epic gets back to us very quickly, is very attentive, and is very engaged in solving our problems. I...

Dec 2020
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CMIO

We have a technical contact person we can contact at any time, and we have a desk buddy from Epic we...

Dec 2020
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Director

I want my colleagues to know that Epic's software is accurate and user friendly. The software...

Dec 2020
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Director

To the best of my knowledge, the product is part of our long-term plans. I can't speak to the...

Dec 2020
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Director

I don't have any challenges or issues with Epic. They have avoided charging us for every little...

Dec 2020
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Director

I would like more of the fields to be prepopulated to save time in the workflows. There are...

Dec 2020
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Director

I would like to add electronic signatures to the system. I assume that Epic has that ability, but...

Dec 2020
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Director

The vendor has created an outstanding tool that supports our workflows and hospitals. As Epic...

Dec 2020
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Manager

We had to do a lot of tweaking to make the system work the way we wanted it to, but it is very...

Dec 2020
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Manager

We are hosting the system ourselves. I don't think Epic ever gives customers full control. We are a...

Dec 2020
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Manager

Epic does well with reporting. Gathering reports has been a lot easier. The hospital units all have...

Dec 2020
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Manager

The system is something that people need to get used to and learn. Epic is constantly upgrading it,...

Dec 2020
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CIO

I am looking to overhaul everything and upgrade our current environment to a standard model so that...

Dec 2020
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CIO

Epic is Epic and does pretty much everything. We have to stay with the system. It makes sense. Epic...

Dec 2020
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CIO

I have found Epic's executives to be accommodating. They will meet with us to discuss things that we...

Dec 2020
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VP/Other Executive

Epic prices based upon one's growth. In March, they pretty much told everybody to not worry about...

Dec 2020
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VP/Other Executive

Health systems haven’t adopted standard languages. I would like Epic to use their influence to...

Dec 2020
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VP/Other Executive

I like the fact that Epic puts the patient at the center when designing their software. However, the...

Dec 2020
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Manager

We went from another vendor to Epic, and that was definitely a step up in terms of the product. From...

Dec 2020
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Manager

Epic's system is proprietary; it has certain alerts like most EMRs have. Its basic functionality...

Dec 2020
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Nurse

My experience coming into a role using EpicCare Inpatient EMR has been good. I was a superuser with...

Dec 2020
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Director

Epic could improve the standardized delivery of requirements, whether the requirements are federal...

Dec 2020
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CMIO

Epic tried to develop measures that got implemented or flags that could be rolled out and...

Dec 2020
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CIO

During COVID-19, Epic was great. They really went to bat in some areas. They didn't charge for...

Dec 2020
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CIO

Regarding the direction Epic is going in with new products, they are becoming like the old Cerner in...

Dec 2020
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CMIO

Epic does charge for things, but that is all laid out. There is a lot we get with their basic...

Dec 2020
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CMIO

Epic has been pretty good at delivering new technology. They are certainly looking at things like...

Dec 2020
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CMIO

Sometimes the way Epic is structured makes it hard to make changes that we might like to do. It is...

Dec 2020
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CIO

We meet with the Epic team regularly. They have been on board with the whole COVID-19 vaccination...

Dec 2020
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CIO

I would rate Epic pretty high. Epic's software is expensive; there is no way around that. But it...

Dec 2020
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CMIO

When we have issues, Epic is pretty good to work with. We haven’t had a lot of issues or things that...

Dec 2020
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CMIO

There is a reason that Epic is the market leader in terms of overall functionality, which is...

Dec 2020
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Analyst/Coordinator

Throughout the COVID-19 crisis, I felt like we got a lot of information from Epic. We had somebody...

Dec 2020
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Analyst/Coordinator

Epic keeps their promises. I am not going to say that everything that we want in the EMR is always...

Dec 2020
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CMIO

I love this product because I have everything in one place. We picked this product for that reason....

Dec 2020
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CMIO

If I could enhance anything in this product, I would enhance the ease of use and navigation. As we...

Dec 2020
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CMIO

Epic is very expensive. Besides Cerner, there really isn't another competitor, so Epic can charge a...

Dec 2020
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CMIO

Physicians are still complaining that there are too many clicks to navigate around Epic EMR. Added...

Dec 2020
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CIO

We did an upgrade to Epic's system during COVID-19. The update went so smoothly that the EVP I...

Dec 2020
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CIO

Epic supported us well through COVID-19. I have no complaints. There is probably more we could ask...

Dec 2020
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Director

The system is great. It has everything in it, and everything works together. Epic's setup is very...

Dec 2020
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Director

The system is not easy to use, but when people use it all day long, it becomes easier. The nurses do...

Dec 2020
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Director

The vendor keeps their promises. When we ask for something, we get it.

Dec 2020
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Director

The overall product quality is good. I just hate how long it takes Epic to do things. The downtime...

Dec 2020
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Director

The product definitely enhances the speed at which things get done. We get things to the right...

Dec 2020
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Manager

The upgrades are good simply because the people who work with us prepare us and give us tip sheets...

Dec 2020
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Manager

I would never get training directly from an Epic person. I would get the training from our IT...

Dec 2020
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Manager

The system is working as promoted. It is meeting our needs, but we sometimes wonder why the system...

Dec 2020
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CMIO

We went to Epic and renegotiated a more holistic contract with them for the products that we were...

Dec 2020
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CMIO

Epic is starting to get deep and dirty into AI with their predictive model, and they have a very...

Dec 2020
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CMIO

I am still an Epic fan, but the aspects of the EHR for our specialty don’t get as much attention as...

Dec 2020
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CMIO

I don’t think that Epic’s technical people know what the impact of every one of the changes they...

Dec 2020
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CIO

Epic has been pretty good across the board. They have been fairly responsive when we have needed...

Dec 2020
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CIO

For COVID-19, we implemented some functionality using a third party that is Epic's partner, but we...

Dec 2020
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CIO

By and large, Epic was gracious with licensing and other things that we needed to expand and do...

Dec 2020
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CIO

There are a few things that Epic told us that were misleading. Epic doesn't really do the upgrades....

Dec 2020
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CMIO

I would give Epic a high rating for training. Once we become a physician builder, we can do whatever...

Nov 2020
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CMIO

Additional and ongoing training is done more internally than externally. The vendor does have...

Nov 2020
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CMIO

The vendor executives are involved and pretty good overall. The only reason I don't give the top...

Nov 2020
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CMIO

The price of the system is a bit of a pain point for several end users.

Nov 2020
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CMIO

The strongest pieces are around the vendor's engagement and the relationship we have developed among...

Nov 2020
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CMIO

The vendor engages us to support physicians, and that is definitely something worth mentioning....

Nov 2020
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CMO

We have an agreement with Epic, and I am frequently surprised by the extra charges. I am sure that...

Nov 2020
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CMO

Epic's phone and web support people are very responsive. I know the EMR market pretty well, and I...

Nov 2020
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Manager

Because of the cost, I don't know that anyone would ever get their money's worth for the product....

Nov 2020
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Manager

I would probably buy Epic's system again. Hindsight is always 20/20, so I would change some things....

Nov 2020
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Manager

Epic has been responsive to our needs during COVID-19. Due to the demand, it maybe has taken a bit...

Nov 2020
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Manager

At face value, the product works as promoted, but the workflows sometimes aren't realistic for...

Nov 2020
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Manager

I guess Epic delivers new technology. They try to stay updated on the latest and greatest things in...

Nov 2020
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CMIO

Epic has been exceptional with some things that they have done during COVID-19. Epic has been...

Nov 2020
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CMIO

I have always felt like we have been supported well. Epic has given us very good support on multiple...

Nov 2020
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CMIO

EpicCare Inpatient EMR gives us the flexibility and structure to do multiple things within our...

Nov 2020
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CIO

Epic is the best company I have worked with. They provide great support. I have monthly calls with...

Nov 2020
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CIO

I am very excited about the work Epic is doing on ambient voice features and natural language...

Nov 2020
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CIO

We have had a little turnover with Epic. That is to be expected when a vendor has a lot of young...

Nov 2020
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Nurse

Epic's support has been very helpful for us throughout the COVID-19 crisis, and we have been able to...

Nov 2020
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