EpicCare Inpatient EMR Comments
Filtered view: (Large - Over 200 Beds)

 

Featured  Reports

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 11/30/2020 10:42:20 AM and Model.EvProductId = 4345

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

CMIO

Implementation and Training

I would give Epic a high rating for training. Once we become a physician builder, we can do whatever...

Nov 2020
 Helpful

 or  to see details.

CMIO

Implementation and Training

Additional and ongoing training is done more internally than externally. The vendor does have...

Nov 2020
 Helpful

 or  to see details.

CMIO

Relationship

The vendor executives are involved and pretty good overall. The only reason I don't give the top...

Nov 2020
 Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

The price of the system is a bit of a pain point for several end users.

Nov 2020
 Helpful

 or  to see details.

CMIO

Relationship

The strongest pieces are around the vendor's engagement and the relationship we have developed among...

Nov 2020
 Helpful

 or  to see details.

CMIO

Service and Support

The vendor engages us to support physicians, and that is definitely something worth mentioning....

Nov 2020
 Helpful

 or  to see details.

CMO

ROI / Cost (care and feeding)

We have an agreement with Epic, and I am frequently surprised by the extra charges. I am sure that...

Nov 2020
 Helpful

 or  to see details.

CMO

Service and Support

Epic's phone and web support people are very responsive. I know the EMR market pretty well, and I...

Nov 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Because of the cost, I don't know that anyone would ever get their money's worth for the product....

Nov 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

I would probably buy Epic's system again. Hindsight is always 20/20, so I would change some things....

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

Epic has been responsive to our needs during COVID-19. Due to the demand, it maybe has taken a bit...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

At face value, the product works as promoted, but the workflows sometimes aren't realistic for...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I guess Epic delivers new technology. They try to stay updated on the latest and greatest things in...

Nov 2020
 Helpful

 or  to see details.

CMIO

Relationship

Epic has been exceptional with some things that they have done during COVID-19. Epic has been...

Nov 2020
 Helpful

 or  to see details.

CMIO

Service and Support

I have always felt like we have been supported well. Epic has given us very good support on multiple...

Nov 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

EpicCare Inpatient EMR gives us the flexibility and structure to do multiple things within our...

Nov 2020
 Helpful

 or  to see details.

CIO

Service and Support

Epic is the best company I have worked with. They provide great support. I have monthly calls with...

Nov 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

I am very excited about the work Epic is doing on ambient voice features and natural language...

Nov 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

We have had a little turnover with Epic. That is to be expected when a vendor has a lot of young...

Nov 2020
 Helpful

 or  to see details.

Nurse

Service and Support

Epic's support has been very helpful for us throughout the COVID-19 crisis, and we have been able to...

Nov 2020
 Helpful

 or  to see details.

Nurse

Relationship

Whether Epic keeps their promises depends on what the promises are. The system has been the best...

Nov 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I don't want to say all negative things about Epic. Having EpicCare Inpatient EMR has been a huge...

Nov 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

My issue with Epic is that we are still unable to get denominator data. The denominators are how...

Nov 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The beginning of the implementation of the product was very difficult; some areas were beyond...

Nov 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The burden on the management people during the implementation was extraordinary. Our people have...

Nov 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

Epic's EMR has helped us to integrate multiple products together. There is definitely a benefit to...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic's product is fairly easy to use. Some people struggle with the concepts, but I think the...

Nov 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I can't tell how good Epic's support is because we are too early in the situation. The support has...

Nov 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Knowing whether we have gotten our money's worth is difficult. The product is a lot of money.

Nov 2020
 Helpful

 or  to see details.

CMO

Lessons Learned

I would tell someone looking at the product that we had been on other vendor’s systems, talked to a...

Oct 2020
 Helpful

 or  to see details.

CMO

Service and Support

The vendor has quickly turned things out during the COVID-19 crisis, and that has been incredible....

Oct 2020
 Helpful

 or  to see details.

CMO

Interfacing and Integration

We haven’t quite gotten where we were anticipating with integration and interoperability. Based on...

Oct 2020
 Helpful

 or  to see details.

CMO

Functionality and Upgrades

The system is fairly easy to use. The problem is that I would have rated it higher before, but we...

Oct 2020
 Helpful

 or  to see details.

CMO

Technology

I have been really impressed with how the vendor has started to look at new technology before I ask...

Oct 2020
 Helpful

 or  to see details.

CMO

Service and Support

We had a physician that wanted to add a feature, and we are super close with the analysts, but it...

Oct 2020
 Helpful

 or  to see details.

CMO

Relationship

For the vendor’s executive involvement, I get the sense that there are times when things are really...

Oct 2020
 Helpful

 or  to see details.

CMO

Future Outlook

In a year from now, I see my satisfaction being about the same. There are some progressive things...

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

Epic has been good to work with. Everything the vendor has upgraded has been fine. Epic's support is...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

A pain point with Epic is how they create their encounters. Everything we do is an encounter. That...

Oct 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

Epic has a great EMR solution. I like how customizable it is, and we can cater to our site and each...

Oct 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I would love to see and use the app for Epic's EMR. I think they have something out there that...

Oct 2020
 Helpful

 or  to see details.

Manager

Relationship

We are very happy with Epic. I would recommend them to everybody. I love Epic, and they are very responsive....

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

If we look at where we are today, the product is not meeting all of our needs. However, if we look...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

For the most part, I really like Epic's functionality, upgrades, and new features, such as Secure...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There are some issues with EpicCare Inpatient EMR in that everybody's interface looks different and...

Oct 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I have had some problems with some of Epic's things, but that is probably due to the way we...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

There is probably a lot of executive involvement with our product specialist. Epic is responsive to...

Oct 2020
 Helpful

 or  to see details.

Manager

Relationship

Epic is very good at not making promises they know they can't keep. If I really want a certain...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are significantly better off using Epic's system than we were with what we were using before.

Oct 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I voted for another vendor's product over Epic's product, so I didn't get what I wanted, but I don't...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have our own support team. We have a clinical informatics team that is awesome. I would give the...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

EpicCare Inpatient EMR helps us. We couldn't do our job without the system, but I don't know whether...

Oct 2020
 Helpful

 or  to see details.

Manager

Future Outlook

I would tell others that the system is very efficient and easy to navigate. Epic has helped with...

Oct 2020
 Helpful

 or  to see details.

CMIO

Interfacing and Integration

We are in an Epic-saturated market. I thought it would be easy to share information between Epic...

Oct 2020
 Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

Before COVID-19, I would have said that Epic nickel-and-dimes us a great deal. However, they have...

Oct 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

EpicCare Inpatient EMR helps with our quality. The system has a lot of warnings to make sure that...

Oct 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

I have been disappointed with Epic's reporting. Reporting is one thing that was promised but was not...

Oct 2020
 Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

EpicCare Inpatient EMR has turned out to be much more expensive than what we originally thought it...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are notified if there are any changes to the product or things that we would see from our IT...

Oct 2020
 Helpful

 or  to see details.

Manager

Technology

There haven't been any major technology changes recently. We have one ongoing issue with the product...

Oct 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I would like to see some tools from Epic that integrate more with the portal and allow us to have...

Oct 2020
 Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

For the most part, I would say that Epic avoids charging us for every little thing. There are some...

Oct 2020
 Helpful

 or  to see details.

Nurse

Service and Support

Recently, we had a really bad experience with an upgrade. During upgrades, Epic provides people who...

Oct 2020
 Helpful

 or  to see details.

Nurse

Service and Support

For the most part, Epic's service is proactive. It really depends on who users are dealing with....

Oct 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I am super impressed with how Epic is continually developing. They look out ahead to see what they...

Oct 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I think that Epic helps to drive tangible outcomes for customers when those outcomes match with the...

Oct 2020
 Helpful

 or  to see details.

Nurse

Relationship

Epic is not perfect, but I would say that they get really close. The main thing that makes a...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

I haven't been quite as close to Epic during the COVID-19 crisis. I get some updates from them, and...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Epic avoids nickel-and-diming. They charge us enough up front that they cover their bases.

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Epic is pretty good at supporting our integration and interoperability goals. They do a really great...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Epic offers so many ways of doing things that the system can get a little confusing for end users. I...

Oct 2020
 Helpful

 or  to see details.

Director

Implementation and Training

We had an open Webex call with Epic when we went live on our pump and EMR integration, even though...

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

We did an upgrade recently. With Epic, every application has an assigned technical services person....

Oct 2020
 Helpful

 or  to see details.

Director

Implementation and Training

To be certified in Epic's systems, we had to go to Epic for training. Epic's initial training is...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

EpicCare Inpatient EMR is a very complex system. New users in particular can get lost in everything....

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Besides Epic's quarterly releases, we also do monthly updates for any critical patches. During the...

Oct 2020
 Helpful

 or  to see details.

CMIO

Implementation and Training

We do the Epic training. If anything could make the product work better as promoted, it would be...

Oct 2020
 Helpful

 or  to see details.

CMIO

Technology

When it comes to interoperability, Epic’s code is so old. I think that Epic is the best EMR product...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

EpicCare Inpatient EMR has a nice interface and a lot of opportunities for customization. But I also...

Sep 2020
 Helpful

 or  to see details.

CMIO

Technology

Overall, Epic is doing a very good job. They are on the forefront of EMR technology, and from what I...

Sep 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Epic does deliver new technology, but it doesn't always meet our needs. Epic's process of updates...

Sep 2020