EpicCare Inpatient EMR (Non-US)
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Everton Santos
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User Commentary

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CMO

Epic is different from many vendors we have worked with over the years. Epic has a lot of confidence...

Dec 2021
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CMO

We have had some integration issues that haven't been completely resolved. The issues are not...

Dec 2021
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CMO

We have high trust in the Epic team. They have some less-experienced people but those people are...

Dec 2021
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CMIO

I have used multiple products, and I am very glad we are using Epic's product in this hospital. I am...

Dec 2021
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CMIO

Users need to get to know the system. If they understand the system, it can really help them, but it...

Dec 2021
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CMIO

We have a meeting with Epic regularly, and that is very good. We also have other meetings beyond that....

Dec 2021
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CMIO

An Epic executive visited us in the past, and that showed me that the vendor wants to help make our...

Dec 2021
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CMIO

It is hard to say whether we have received our money's worth from the product because it is too expensive....

Dec 2021
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CMIO

There are people in the organization who feel like Epic's system doesn't help us, but there are also...

Dec 2021
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CMIO

We have someone assigned to us for support. They help us achieve goals, and they really work with...

Dec 2021
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CMIO

I would for sure recommend this solution and tell people to not do anything else. We get discounts...

Dec 2021
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CMIO

Epic has been pretty good, especially with the training. We weren't very happy about spending money,...

Dec 2021
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CMIO

We would for sure buy the solution again, but I would do things differently if I were buying it. I...

Dec 2021
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CMIO

If we ask for something standard, Epic won't charge for it. They will tell us when it is going to be...

Dec 2021
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CMIO

Epic made really good upgrades, especially with the support, help, and guidance. Epic is always...

Dec 2021
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Director

We were early adopters of Epic, so our biggest challenge is that there is a lot of legacy features...

Dec 2021
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Director

We are working on interoperability, but we are also sharing data in a different way. Because Epic is...

Dec 2021
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Director

Epic promises us certain things. Sometimes the timelines are a bit more delayed, but that is okay...

Dec 2021
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Director

The training from Epic has been well received, especially during COVID-19. We don't have to go...

Dec 2021
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Director

There are a lot of release notes with upgrades, but those could be more user friendly for us. Our...

Dec 2021
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Director

The executive involvement is good. The director for our country is in close contact, and Judy...

Dec 2021
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Director

Epic tries to keep information in their own system, but national law demands that the information be...

Dec 2021
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Director

The relationship and service from Epic are good. They are really willing to support us with...

Dec 2021
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CMIO

Epic doesn't avoid nickel-and-diming. They tell us whether something is a US regulation, and if the...

Dec 2021
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CMIO

EpicCare Inpatient EMR is a great product from a feature perspective. We have to put in the right...

Dec 2021
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CMIO

Epic makes a great effort to support our interoperability goals. In the end, everything is possible...

Dec 2021
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CMIO

EpicCare Inpatient EMR's ease of use depends on the way we implement the system. Epic isn't entirely...

Dec 2021
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CMIO

Epic has excellent support. I have contacts throughout the organization, and they do really well.

Dec 2021
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CMIO

Epic does the best job in the industry. Their system isn't the most user friendly, but considering...

Dec 2021
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Manager

Epic sometimes comes across as controlling. They have good intentions, but they do walk the line...

Dec 2021
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Manager

Development that is specific to our market does happen, but it takes time. It took Epic years to get...

Dec 2021
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Manager

Epic tries very hard to create strategic partnerships with their customers. Not all vendors approach...

Dec 2021
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Manager

Epic has a very powerful R&D machine. They are constantly improving their product and taking...

Dec 2021
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VP/Other Executive

The product costs a lot of money, but we are able to continually grow without the system holding us...

Dec 2021
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VP/Other Executive

We have a specific need that is addressed in the United States, but it isn't addressed in our...

Dec 2021
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VP/Other Executive

Epic frequently solicits feedback about how they are doing. We have seen executive involvement from...

Dec 2021
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VP/Other Executive

We absolutely wouldn't replace this solution. It is a keeper. If we were to do everything over...

Dec 2021
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VP/Other Executive

The major difference between Epic and their competitors is that Epic avoids charging for every...

Dec 2021
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VP/Other Executive

I think that we were well supported during our go-live process, but Epic could have shared more...

Dec 2021
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VP/Other Executive

Our initial training was okay, but we trained our own trainers. The solution's ongoing training...

Dec 2021
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VP/Other Executive

The product's quality is second to none. It is really good. The whole idea of the system is that it...

Dec 2021
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VP/Other Executive

I think that there are certain things in the system that are overly complicated to use. There are...

Dec 2021
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CIO

Epic avoids charging for every little thing. In general, they don’t nickel-and-dime. What is...

Oct 2021
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CIO

Epic has a very robust upgrade support program that has been helpful for us. They provide support,...

Oct 2021
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CIO

Epic is very transparent about the ability of their software solution. There is a good understanding...

Oct 2021
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CIO

Epic has many functionality concepts on their road map, so they are continuously looking to see how...

Oct 2021
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CIO

In general, Epic is very good at delivering new technology, but there are some R&D items for our...

Oct 2021
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CIO

We continue to see gaps in areas of some of the regulatory reporting requirements in our region. As...

Oct 2021
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CIO

The staff members from Epic are excellent. While they might not always give us the answer that we...

Oct 2021
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CIO

We are very satisfied with Epic. They have helped our organization achieve better clinical outcomes...

Oct 2021
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Manager

Judy Faulkner has been awesome during our whole COVID-19 experience. Whenever we have needed...

Sep 2021
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Manager

Our implementation of the product was very successful. We are at a high stage with Epic, and a lot...

Sep 2021
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Manager

In the beginning, we hadn't implemented an Epic solution before, and we felt like lemmings going off...

Sep 2021
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Manager

We have a technical contact who stays on top of everything. Whenever I hear about an issue with one...

Sep 2021
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Manager

Epic promotes outcomes. They had an effective, gold-star program that we embarked on. The more that...

Sep 2021
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Manager

We had to do an integration with the system and essentially had to mark down how much it was going...

Sep 2021
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Manager

We have very high physician engagements. Physicians are the most difficult people to deal with, but...

Sep 2021
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Manager

I don't see our satisfaction with the solution changing at all. Recently, we were at an Epic...

Sep 2021
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Manager

Epic is an exceptional vendor. Their service is extremely proactive. Epic helps us avoid outages....

Sep 2021
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Manager

We have Epic's whole BFF program. Our BFF was our implementation director. They now regularly reach...

Sep 2021
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Manager

At first, driving outcomes with the solution was a little rocky, but we certainly got into the swing...

Sep 2021
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Physician

Interoperability takes a lot of effort from our side and the vendor's side. Epic as a whole is based...

Sep 2021
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Physician

Epic's strength is that their systems are all-inclusive in a way. Every doctor, nurse, secretary,...

Sep 2021
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Physician

I would absolutely buy the solution again, but I don't think that we can afford it anymore. There...

Sep 2021
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Physician

From my point of view, the vendor keeps their promises. However, the speed at which they deliver on...

Sep 2021
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Physician

Epic's training is very open. It isn't dedicated to medical doctors or nurses. We have put a lot of...

Sep 2021
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Physician

One of the problems that I see with the system is that the photo and video material that we get from...

Sep 2021
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Director

Epic is very keen to underpromise and overdeliver; they are one of the few large software suppliers...

Sep 2021
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Director

There are still some workflows where the functionality doesn’t quite work as seamlessly as it could,...

Sep 2021
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CIO

Through implementing Epic, we delivered on anticipated benefits ahead of schedule. There was a...

Sep 2021
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CIO

Safety was the biggest area where we saw benefits from implementing Epic's software. We laugh...

Sep 2021
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CIO

We are super happy with Epic as always and consider the solution to be stable and operational....

Sep 2021
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CIO

Epic has a quarterly release cycle, and our team finds the work required to go through all the notes...

Sep 2021
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CIO

One of my favorite things about Epic is that they don't nickel-and-dime. They give us money back, so...

Sep 2021
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CIO

Epic shifted to virtual training, and that was something they had wanted to do before COVID-19. That...

Sep 2021
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CIO

Epic’s system does complex things, but it does most everything that I want it to. We are really...

Sep 2021
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CIO

Every time we need something, we can work together with Epic to figure it out. Judy has regular...

Sep 2021
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VP/Other Executive

Epic has helped us exchange data to and from Epic systems. I have heard that Epic gets a bad...

Jun 2021
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VP/Other Executive

Keeping up with Epic's new upgrade schedule is extremely cumbersome and difficult. Our resources and...

Jun 2021
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CIO

Requirements are different from region to region. When we were implementing the interface, we saw...

May 2021
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CIO

I see no difference in the availability of normal system updates between the United States and our...

May 2021
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CIO

To become a global vendor, Epic should include more people from outside the United States on the...

May 2021
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Director

No vendor or technology is perfect, except for Epic. The EMR actually surpasses expectations in a...

May 2021
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Director

We have a recurring technical call with Epic, and it is not like it is done online. They constantly...

May 2021
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CMIO

Epic has been a good partner during the COVID-19 pandemic. They have gone above and beyond to...

May 2021
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CMIO

We have considered using Community Connect, but our organization doesn't have a good framework for...

May 2021
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Manager

Epic started doing virtual training for everybody during the COVID-19 pandemic because they couldn't...

Apr 2021
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Manager

It is really important that Epic continues to make investments in our region. They already made the...

Apr 2021
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CIO

Things with Epic are going fairly well. They are super engaged with the client, and we feel like...

Apr 2021
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CIO

From a COVID-19 perspective, Epic was always looking for an opportunity to better serve us to combat...

Apr 2021
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CIO

The vendor's support team is well versed in the tool and very engaged with the customer, and they...

Apr 2021
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CIO

From a regional aspect, Epic needs to focus more on providing better training. The Epic system was...

Apr 2021
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CIO

Epic is expansive, and we need the ability to benefit from a cost perspective based on size. For...

Apr 2021
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Director

The support that we have gotten from Epic during the COVID-19 pandemic has been as good as it can...

Apr 2021
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Director

Epic does their best to make EpicCare Inpatient EMR work for our country's market. They have been...

Apr 2021
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Director

Since Epic has moved their office, we have received the same service that we were receiving before,...

Apr 2021
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Director

The benefit of working with Epic is that we can build a lot ourselves. That makes Epic different...

Apr 2021
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Director

Epic could do a better job of making the system easy to use. They could team up with Apple to make...

Apr 2021
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CIO

Epic has been a great partner over the last year. Like everyone else, they have had to make...

Apr 2021
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CIO

I hope that Epic finds a way to keep some of their virtual success going even after the pandemic...

Apr 2021
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Manager

The ongoing training we get from Epic is great. They are one of the best training teams in the...

Apr 2021
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Manager

Epic claims the system is intuitive, but there are so many ways to do the same thing in the product,...

Apr 2021
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CIO

Epic must evolve from a US vendor to a global vendor. Epic is still transitioning.

Apr 2021
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CMIO

Epic hasn't figured out integration and interoperability for our market. We have providers who...

Apr 2021
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CMIO

The system is complex. There are many ways to do the same thing, and that adds a little more complexity....

Apr 2021
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Manager

Epic is great at implementation services. They are helpful locally, in Europe, and in the United...

Apr 2021
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Manager

We used to have challenges with training in our region. Prior to COVID-19, Epic liked our people to...

Apr 2021
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Manager

We have done a great job of moving rapidly forward to adopt a very smart, agile way of raising...

Apr 2021
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Manager

The Epic system is here to stay for quite some time now. It is one system that is built together. It...

Apr 2021
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Manager

I know the Epic system is not a reporting or business analytics system, but it would be very good if...

Apr 2021
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Manager

Epic is very private when it comes to their system and technologies. So with the COVID-19 pandemic,...

Apr 2021
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Manager

Epic is very good at integration. They are very supportive. Our government regulates the integration...

Apr 2021
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CIO

I would recommend Epic’s product because it helps to align organizational objectives and goals. It...

Mar 2021
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CIO

We want to be able to choose our Epic account manager and to determine whether that person can work...

Mar 2021
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CIO

Our implementation was challenging. I reviewed emails from the project, and I saw how many...

Mar 2021
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CIO

We have big challenges when it comes to training and certification. A couple of months after signing...

Mar 2021
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CIO

The Epic system is good for integration, but Epic charges extra fees to integrate systems.

Mar 2021
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CIO

We deal with application managers at Epic, and some are really proactive, while others are not. We...

Mar 2021
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Analyst/Coordinator

It was challenging moving to Epic's system, but things are moving very smoothly now. When it comes...

Mar 2021
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Analyst/Coordinator

Epic's system is very overwhelming for a novice user. It is a screen with buttons all over the...

Mar 2021
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Analyst/Coordinator

Epic really listens to their customers and has a lot of forms where we can describe what we want if...

Mar 2021
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Analyst/Coordinator

Epic is very transparent in terms of what they can do and what they can't offer. Epic holds regular...

Mar 2021
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Analyst/Coordinator

We get emails when Epic has new features available. In order to be sure that we are aware of new...

Mar 2021
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Director

Epic definitely does not avoid charging. They are always nickel-and-diming. I don’t feel like that...

Feb 2021
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Director

The Epic implementation was a bit bumpy. Epic is still fixing little things that pop up that have to...

Feb 2021
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Director

Epic's system doesn't play nice with our RIS, so we have a lot of problems there. I am not sure...

Feb 2021
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Director

With Epic's system, it is newer for us, so we are still getting our teething troubles out of the...

Feb 2021
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Director

I would recommend Epic's system because I have used Cerner's system before, and I would recommend...

Feb 2021
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CMIO

Epic provided us with a balanced team of resources. That was great. Some of those resources were...

Feb 2021
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CMIO

Epic could have done a better job of clarifying some of their implementation practices. Sometimes,...

Feb 2021
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CMO

We are happy that we have the system because of the pandemic. The system helps us see the hospital...

Feb 2021
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CMO

Epic's strengths are implementation and execution. We like working with Epic because of our culture.

Feb 2021
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CMO

We have a good relationship with Epic. Some things are probably based more on an American way of...

Feb 2021
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CMO

Judging the quality of the training is very difficult because our people have to do the training in...

Feb 2021
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CMO

Epic is an interesting company. They have difficulty understanding the different markets outside the...

Feb 2021
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CMO

I am happy with the ease of use, but our senior doctors are probably not as happy. The problem is...

Feb 2021
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CMO

Epic is interested enough in our well-being as a customer, but my Epic BFF has changed a few times,...

Feb 2021
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CMO

Epic has an integration problem with one of our third-party vendors. Neither our organization nor...

Feb 2021
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Manager

I am loving EpicCare Inpatient EMR. It is what an EMR should be. Our previous system was really old...

Feb 2021
||
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Manager

Epic has a different kind of training structure. There is a training piece for people who will be...

Feb 2021
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Manager

Epic is meeting our needs. In terms of keeping promises, Epic is at least able to provide us with...

Feb 2021
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