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User Commentary

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Director

No vendor or technology is perfect, except for Epic. The EMR actually surpasses expectations in a...

May 2021
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Director

We have a recurring technical call with Epic, and it is not like it is done online. They constantly...

May 2021
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CMIO

Epic has been a good partner during the COVID-19 pandemic. They have gone above and beyond to...

May 2021
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CMIO

We have considered using Community Connect, but our organization doesn't have a good framework for...

May 2021
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Manager

Epic started doing virtual training for everybody during the COVID-19 pandemic because they couldn't...

Apr 2021
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Manager

It is really important that Epic continues to make investments in our region. They already made the...

Apr 2021
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CIO

Things with Epic are going fairly well. They are super engaged with the client, and we feel like...

Apr 2021
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CIO

From a COVID-19 perspective, Epic was always looking for an opportunity to better serve us to combat...

Apr 2021
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CIO

The vendor's support team is well versed in the tool and very engaged with the customer, and they...

Apr 2021
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CIO

From a regional aspect, Epic needs to focus more on providing better training. The Epic system was...

Apr 2021
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CIO

Epic is expansive, and we need the ability to benefit from a cost perspective based on size. For...

Apr 2021
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Director

The support that we have gotten from Epic during the COVID-19 pandemic has been as good as it can...

Apr 2021
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Director

Epic does their best to make EpicCare Inpatient EMR work for our country's market. They have been...

Apr 2021
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Director

Since Epic has moved their office, we have received the same service that we were receiving before,...

Apr 2021
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Director

The benefit of working with Epic is that we can build a lot ourselves. That makes Epic different...

Apr 2021
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Director

Epic could do a better job of making the system easy to use. They could team up with Apple to make...

Apr 2021
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CIO

Epic has been a great partner over the last year. Like everyone else, they have had to make...

Apr 2021
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CIO

I hope that Epic finds a way to keep some of their virtual success going even after the pandemic...

Apr 2021
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Manager

The ongoing training we get from Epic is great. They are one of the best training teams in the...

Apr 2021
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Manager

Epic claims the system is intuitive, but there are so many ways to do the same thing in the product,...

Apr 2021
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CIO

Epic must evolve from a US vendor to a global vendor. Epic is still transitioning.

Apr 2021
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CMIO

Epic hasn't figured out integration and interoperability for our market. We have providers who...

Apr 2021
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(0)
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CMIO

The system is complex. There are many ways to do the same thing, and that adds a little more complexity....

Apr 2021
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Manager

Epic is great at implementation services. They are helpful locally, in Europe, and in the United...

Apr 2021
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Manager

We used to have challenges with training in our region. Prior to COVID-19, Epic liked our people to...

Apr 2021
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Manager

We have done a great job of moving rapidly forward to adopt a very smart, agile way of raising...

Apr 2021
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Manager

The Epic system is here to stay for quite some time now. It is one system that is built together. It...

Apr 2021
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Manager

I know the Epic system is not a reporting or business analytics system, but it would be very good if...

Apr 2021
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Manager

Epic is very private when it comes to their system and technologies. So with the COVID-19 pandemic,...

Apr 2021
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(0)
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Manager

Epic is very good at integration. They are very supportive. Our government regulates the integration...

Apr 2021
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CIO

I would recommend Epic’s product because it helps to align organizational objectives and goals. It...

Mar 2021
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CIO

We want to be able to choose our Epic account manager and to determine whether that person can work...

Mar 2021
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CIO

Our implementation was challenging. I reviewed emails from the project, and I saw how many...

Mar 2021
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CIO

We have big challenges when it comes to training and certification. A couple of months after signing...

Mar 2021
||
(0)
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CIO

The Epic system is good for integration, but Epic charges extra fees to integrate systems.

Mar 2021
||
(0)
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CIO

We deal with application managers at Epic, and some are really proactive, while others are not. We...

Mar 2021
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Analyst/Coordinator

It was challenging moving to Epic's system, but things are moving very smoothly now. When it comes...

Mar 2021
||
(0)
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Analyst/Coordinator

Epic's system is very overwhelming for a novice user. It is a screen with buttons all over the...

Mar 2021
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Analyst/Coordinator

Epic really listens to their customers and has a lot of forms where we can describe what we want if...

Mar 2021
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Analyst/Coordinator

Epic is very transparent in terms of what they can do and what they can't offer. Epic holds regular...

Mar 2021
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Analyst/Coordinator

We get emails when Epic has new features available. In order to be sure that we are aware of new...

Mar 2021
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Director

Epic definitely does not avoid charging. They are always nickel-and-diming. I don’t feel like that...

Feb 2021
||
(0)
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Director

The Epic implementation was a bit bumpy. Epic is still fixing little things that pop up that have to...

Feb 2021
||
(0)
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Director

Epic's system doesn't play nice with our RIS, so we have a lot of problems there. I am not sure...

Feb 2021
||
(0)
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Director

With Epic's system, it is newer for us, so we are still getting our teething troubles out of the...

Feb 2021
||
(0)
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Director

I would recommend Epic's system because I have used Cerner's system before, and I would recommend...

Feb 2021
||
(0)
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CMIO

Epic provided us with a balanced team of resources. That was great. Some of those resources were...

Feb 2021
||
(0)
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CMIO

Epic could have done a better job of clarifying some of their implementation practices. Sometimes,...

Feb 2021
||
(0)
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CMO

We are happy that we have the system because of the pandemic. The system helps us see the hospital...

Feb 2021
||
(0)
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CMO

Epic's strengths are implementation and execution. We like working with Epic because of our culture.

Feb 2021
||
(0)
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CMO

We have a good relationship with Epic. Some things are probably based more on an American way of...

Feb 2021
||
(0)
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CMO

Judging the quality of the training is very difficult because our people have to do the training in...

Feb 2021
||
(0)
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CMO

Epic is an interesting company. They have difficulty understanding the different markets outside the...

Feb 2021
||
(0)
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CMO

I am happy with the ease of use, but our senior doctors are probably not as happy. The problem is...

Feb 2021
||
(0)
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CMO

Epic is interested enough in our well-being as a customer, but my Epic BFF has changed a few times,...

Feb 2021
||
(0)
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CMO

Epic has an integration problem with one of our third-party vendors. Neither our organization nor...

Feb 2021
||
(0)
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Manager

I am loving EpicCare Inpatient EMR. It is what an EMR should be. Our previous system was really old...

Feb 2021
||
(0)
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Manager

Epic has a different kind of training structure. There is a training piece for people who will be...

Feb 2021
||
(0)
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Manager

Epic is meeting our needs. In terms of keeping promises, Epic is at least able to provide us with...

Feb 2021
||
(0)
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Manager

Epic is an expensive product. I have had personal exposure to the Epic ROI, and I think the business...

Jan 2021
||
(0)
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Manager

Epic was actually providing us with COVID-19 workflows via patches, and they sometimes did that...

Jan 2021
||
(0)
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Manager

EpicCare Inpatient EMR is great. We have very limited choices among a market full of very...

Jan 2021
||
(0)
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Manager

Epic has a lot of standardized course material that we can self-enroll in, and then we can...

Jan 2021
||
(0)
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Manager

Epic knows what they are doing. They explain to us what they are going to do and then follow...

Jan 2021
||
(0)
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Manager

Epic's system has a lot of functionality, but that functionality doesn’t come without complexity....

Jan 2021
||
(0)
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CMIO

With the implementation, some things have changed; the physicians say they are getting used to the...

Dec 2020
||
(0)
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CMIO

The vendor had one day of training before the go-live. Other places get one day to use Epic's...

Dec 2020
||
(0)
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CMIO

We are going to insist on getting ongoing training and making it mandatory for the basic things that...

Dec 2020
||
(0)
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CMIO

The ground implementation team I had before and the current team are a bit different. In my first...

Dec 2020
||
(0)
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CMIO

I told the project managers of Epic that maybe they should speak up a bit more and should be a bit...

Dec 2020
||
(0)
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Director

The product works. The vendor delivered exactly what they promised. We are finding out every day...

Nov 2020
||
(0)
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Director

We implemented the system and are still tweaking things, but it is working really well so far. It is...

Nov 2020
||
(0)
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Director

The integration and interoperability of the system are pretty good. We have desktop integration for...

Nov 2020
||
(0)
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Director

We have been pretty selective in trying to avoid upgrades that cause major changes while people are...

Nov 2020
||
(0)
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Director

We looked at other vendors, and the decision came down to Epic and one other vendor. People did...

Nov 2020
||
(0)
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Director

I would absolutely buy the system again. It is excellent for radiology. There are still some things...

Nov 2020
||
(0)
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Director

The vendor keeps their promises. One of our biggest challenges with them was that none of their...

Nov 2020
||
(0)
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Director

The only real issue we have had has been with reporting to some of our other facilities about wait...

Nov 2020
||
(0)
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Director

The vendor’s support isn’t bad, but we have to wait a long time. I don’t think we were properly...

Nov 2020
||
(0)
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Director

We train new staff members within the department on the system, and it seems very intuitive. People...

Nov 2020
||
(0)
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Director

For the radiologists’ day-to-day workflow, the system is really good. It is really hard to not be...

Nov 2020
||
(0)
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Director

There is an annual user conference where the vendor shows their road map for the next year or two....

Nov 2020
||
(0)
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Director

Epic has been excellent. Our experience has been absolutely amazing. We have never seen any vendor...

Nov 2020
||
(0)
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Director

Epic is helping us as much as they can with our current situation. They are very supportive. They...

Nov 2020
||
(0)
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CNO

I have been very satisfied with Epic's support people during COVID-19. Even after many years since...

Oct 2020
||
(0)
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CNO

We would buy from Epic again. We just had a discussion on the board level about whether we should...

Oct 2020
||
(0)
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CNO

Epic for sure doesn't keep all of their promises. However, that is not my experience with Epic. Some...

Oct 2020
||
(0)
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CNO

I haven't received any ongoing training myself. We do all of the functionality training for the...

Oct 2020
||
(0)
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CNO

We have had a strategic discussion with people from Epic on the way the software is built. For...

Oct 2020
||
(0)
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CIO

Epic is actually really good about avoiding nickel-and-diming. We know exactly what we are going to...

Jul 2020
||
(0)
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CIO

The training with Epic just shows us where to click to do certain things. It doesn’t focus on the...

Jul 2020
||
(0)
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CIO

There are a lot of update packages with Epic. We have had to fix bugs, and that has made life challenging....

Jul 2020
||
(0)
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CIO

The ease of use with Epic’s product will improve as people get used to it. Some of the workflows are...

Jul 2020
||
(0)
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CIO

Epic’s executive involvement has been very good. We meet with a leader regularly, and that person...

Jul 2020
||
(0)
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CIO

We were under budget when rolling out the system, and that was good. The system has been functioning...

Jul 2020
||
(0)
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CIO

Epic is a really good partner to work with. Compared to other vendors that we work with, Epic is...

Jul 2020
||
(0)
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CIO

I would absolutely recommend Epic. We have worked with many different vendors, and Epic is at the...

Jul 2020
||
(0)
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Manager

Epic has learned a lot. They have quite a few clients now. They have come along way. They have a...

Jun 2020
||
(0)
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Manager

Overall, things have gone really well with Epic, but we have had to slow down because of the...

Jun 2020
||
(0)
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Manager

HIS renewal is occurring in our area. We are a few years behind the states. We didn't have...

Jun 2020
||
(0)
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CIO

Overall, we have had pretty good success with our Epic implementation. We have had fairly good...

May 2020
||
(0)
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CIO

There were issues that weren't Epic's fault. The pharmacy provided and stored all of the drugs, and...

May 2020
||
(0)
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CIO

There was a lag issue during the go-live, but overall, I would give the vendor a good rating for the...

May 2020
||
(0)
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CIO

I would give the system an average rating for ease of use. The physicians would rate the product...

May 2020
||
(0)
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CIO

Significant work needs to be done. That isn't just advice for Epic but for all of the EHR vendors....

May 2020
||
(0)
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CIO

The Epic system seems to be designed for physicians with a strong technical knowledge. Epic has a...

May 2020
||
(0)
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Manager

We have to travel to the US for a lot of our analyst training. Anytime one of our analysts quits,...

May 2020
||
(0)
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Manager

In general, Epic's executives do okay. Sometimes we hear from executives, but they do so on a less...

May 2020
||
(0)
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Manager

We need information in Arabic for the patient-facing content. All of the providers that are live...

May 2020
||
(0)
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Manager

We don't know exactly how Epic's system integrates with other systems from local providers. Putting...

May 2020
||
(0)
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Manager

I would buy a system from Epic again, and we are actively developing our system. We try to roll out...

May 2020
||
(0)
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Manager

Epic is very transparent about what they can and cannot deliver. We have never had any issues with...

May 2020
||
(0)
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Manager

Epic is better than other vendors about charging. Epic definitely doesn't charge for every little...

May 2020
||
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