EpicCare Inpatient EMR (Non-US)
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Everton Santos
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User Commentary

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Director

We have been fortunate enough to participate in Epic's Honor Roll program, which assesses where we...

Jun 2022
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Director

We have had to buy a third-party RCM solution because Epic's solution can't meet some of the...

Jun 2022
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Director

We haven't had ongoing training from Epic, but we have had attrition, so we have had new analysts...

Jun 2022
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Director

Epic is always developing, and we really appreciate that. We are seeing that with Epic's new CRM...

Jun 2022
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Director

Epic avoids charges, especially compared to some of the other vendors that we deal with. We...

Jun 2022
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Physician

We like the operating management part of the product; it is quite good.

Jun 2022
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Physician

The product's maintenance could be improved. The user interface is also a little outdated, and that...

Jun 2022
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Director

In our market, there are constraints as to what Epic can do. When Epic can't do something, they let...

Jun 2022
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Director

The main thing that we are going to get from having Epic's system is equitable care. No matter where...

Jun 2022
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Director

Epic is learning to be much more international. Their base code is very US-centric. Epic is...

Jun 2022
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Director

Epic’s training materials are absolutely awesome. Epic provides the materials, and we do the...

Jun 2022
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Director

Epic has given us a few freebies. While I am not a convert, I do recognize from working with other...

Jun 2022
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CMIO

Our previous electronic medical record was reaching the end of its life. The system was difficult to...

May 2022
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CMIO

When Epic was involved with the implementation, I was quite impressed with their level of...

May 2022
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CMIO

I would have wanted to phase the implementation a bit more. We went by a big-bang approach not just...

May 2022
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CMIO

One criticism I have of Epic is that they find it very difficult to say no to my folks, and that...

May 2022
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CMIO

My future satisfaction with the product may go down because I may get more and more greedy.

May 2022
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CIO

Epic’s quarterly release cycle is still quite new. So when updates come out, there are usually a few...

Apr 2022
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CIO

We are doing a lot of interoperability work and connecting the EpicCare solution not only to other...

Apr 2022
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CIO

Epic has had a lot of turnover. Like every other IT entity, they have gone through a lot of churns...

Apr 2022
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CIO

Epic is dragging me kicking and screaming into the Gold Stars program. But it is good because it...

Apr 2022
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Director

Throughout the pandemic, Epic was good about giving us discounts. I don't know whether other vendors...

Mar 2022
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Director

Our end users would say that the product is quite hard to learn, but once someone has learned it,...

Mar 2022
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Director

I used to think that the portal was fantastic, and it is. But as a product in the modern world, the...

Mar 2022
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Director

Epic has helped us increase the efficiency of our staff members, especially with lab testing. The...

Mar 2022
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Director

Patient safety is always a priority at our organization. We want to have zero errors when it comes...

Mar 2022
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Director

Before we had EpicCare Inpatient EMR, we had to keep track of a lot of billing things when patients...

Mar 2022
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Director

Epic completely underestimated the resources that we would need for our integration. Our testing...

Mar 2022
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Director

To get training for the product, we had to travel to the United States. That was problematic.

Mar 2022
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Director

There were certain customizations and integrations that we wanted from the vendor that they didn't...

Mar 2022
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Director

Epic has a designated technical support person for every module. The vendor's people don't wait for...

Mar 2022
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Director

Epic has been supportive when it comes to providing trainings for our teams because of some...

Mar 2022
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CIO

Our implementation was one of the more painful ones that we had ever experienced. We don’t know...

Mar 2022
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CIO

In the Epic world, we go live with functionality that is not complete. The production environment...

Mar 2022
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CIO

One of the biggest things that I attribute to the product's challenges is Epic's implementation...

Mar 2022
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CIO

The technological framework for Epic's system and the number of resources and effort that it takes...

Mar 2022
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CIO

The training we received from Epic was just poor, and the trainers had an inadequate sense of...

Mar 2022
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VP/Other Executive

Epic’s proposals were well thought out. Epic has an intuitive product that people really respond to...

Mar 2022
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VP/Other Executive

Epic’s team is very responsive, and they have a well-thought-out plan. Epic’s implementation plan...

Mar 2022
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VP/Other Executive

Epic's system is focused on the physician side, and we tend to focus more on interprofessional...

Mar 2022
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VP/Other Executive

As Epic gains more market share in our country, they are learning a lot more about how we are...

Mar 2022
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VP/Other Executive

There has been a lot of resignation in healthcare. We are losing some seasoned people. The amount of...

Mar 2022
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VP/Other Executive

The relationships we created with Epic's leadership were key for our recent implementation. I have...

Mar 2022
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VP/Other Executive

Over time, Epic has started to focus more on change management during the implementations, but Epic...

Mar 2022
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VP/Other Executive

We have a virtual training option, but that isn't Epic’s go-to method. Epic will move back to...

Mar 2022
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Director

Epic's solution is part of our long-term plans. We made a business commitment, and we are trying to...

Mar 2022
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Director

If we were in the place that we were in when we first picked the solution, we would definitely go...

Mar 2022
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Director

Epic is reasonably fair with their licenses, and there are definitely things that we have on our...

Mar 2022
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Director

Epic's upgrades are generally really good, but every now and then, we miss small changes that sneak...

Mar 2022
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Director

Epic definitely has the ability to do integrations, but their systems also require a lot of...

Mar 2022
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Director

Epic does their best to make things really accessible, but the problem with any EMR is that there...

Mar 2022
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Director

Sometimes, Epic's people will give up way too easily when we have tricky problems. Other than that,...

Mar 2022
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Director

There are definitely elements of the system that drive outcomes. We have seen the financial benefits...

Mar 2022
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Director

I would recommend the system to others depending on how big their wallets are. Epic does their job...

Mar 2022
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VP/Other Executive

Epic's system is powerful. There are about three different ways for users to do each function, and...

Mar 2022
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VP/Other Executive

Going from a basic user to being a high-functioning user is a jump. Users can figure things out, but...

Mar 2022
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VP/Other Executive

Epic is really great at listening and trying to provide opportunities for where we want to go, but...

Mar 2022
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CIO

Epic is a very good partner. I have been really impressed with them compared to our other EMR...

Feb 2022
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CIO

Epic doesn't make a lot of promises because they are very risk averse. Epic will tell us they can't...

Feb 2022
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CIO

Epic has been very accommodating around cost. When we told them we didn't think something was very...

Feb 2022
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Physician

Overall, the EMR is going to be a very good system for us. There are things that are going to help...

Feb 2022
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Physician

We have some chart issues because in many cases, a nurse and a physician are working with one...

Feb 2022
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Physician

We wait quite a long time to get the development we want, but Epic responds quickly. There is no...

Feb 2022
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Physician

Epic could have had a bit more development sooner in some areas. There are many issues with...

Feb 2022
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Physician

One of the key strengths of the Epic system is closed-loop medication management. That really helps...

Feb 2022
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Physician

How long it takes to really learn the Epic system depends on the user. We have super talented users,...

Feb 2022
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Physician

It is challenging for Epic to support our integration goals because we have a lot of integrations....

Feb 2022
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Physician

With what the system brings us, I would definitely choose Epic again. But there is quite a lot of...

Feb 2022
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CMO

Epic is different from many vendors we have worked with over the years. Epic has a lot of confidence...

Dec 2021
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CMO

We have had some integration issues that haven't been completely resolved. The issues are not...

Dec 2021
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CMO

We have high trust in the Epic team. They have some less-experienced people but those people are...

Dec 2021
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CMIO

I have used multiple products, and I am very glad we are using Epic's product in this hospital. I am...

Dec 2021
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CMIO

Users need to get to know the system. If they understand the system, it can really help them, but it...

Dec 2021
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CMIO

We have a meeting with Epic regularly, and that is very good. We also have other meetings beyond that....

Dec 2021
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CMIO

An Epic executive visited us in the past, and that showed me that the vendor wants to help make our...

Dec 2021
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CMIO

It is hard to say whether we have received our money's worth from the product because it is too expensive....

Dec 2021
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CMIO

There are people in the organization who feel like Epic's system doesn't help us, but there are also...

Dec 2021
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CMIO

We have someone assigned to us for support. They help us achieve goals, and they really work with...

Dec 2021
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CMIO

I would for sure recommend this solution and tell people to not do anything else. We get discounts...

Dec 2021
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CMIO

Epic has been pretty good, especially with the training. We weren't very happy about spending money,...

Dec 2021
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CMIO

We would for sure buy the solution again, but I would do things differently if I were buying it. I...

Dec 2021
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CMIO

If we ask for something standard, Epic won't charge for it. They will tell us when it is going to be...

Dec 2021
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CMIO

Epic made really good upgrades, especially with the support, help, and guidance. Epic is always...

Dec 2021
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Director

We were early adopters of Epic, so our biggest challenge is that there is a lot of legacy features...

Dec 2021
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Director

We are working on interoperability, but we are also sharing data in a different way. Because Epic is...

Dec 2021
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Director

Epic promises us certain things. Sometimes the timelines are a bit more delayed, but that is okay...

Dec 2021
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Director

The training from Epic has been well received, especially during COVID-19. We don't have to go...

Dec 2021
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Director

There are a lot of release notes with upgrades, but those could be more user friendly for us. Our...

Dec 2021
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Director

The executive involvement is good. The director for our country is in close contact, and Judy...

Dec 2021
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Director

Epic tries to keep information in their own system, but national law demands that the information be...

Dec 2021
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Director

The relationship and service from Epic are good. They are really willing to support us with...

Dec 2021
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CMIO

Epic doesn't avoid nickel-and-diming. They tell us whether something is a US regulation, and if the...

Dec 2021
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CMIO

EpicCare Inpatient EMR is a great product from a feature perspective. We have to put in the right...

Dec 2021
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CMIO

Epic makes a great effort to support our interoperability goals. In the end, everything is possible...

Dec 2021
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CMIO

EpicCare Inpatient EMR's ease of use depends on the way we implement the system. Epic isn't entirely...

Dec 2021
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CMIO

Epic has excellent support. I have contacts throughout the organization, and they do really well.

Dec 2021
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CMIO

Epic does the best job in the industry. Their system isn't the most user friendly, but considering...

Dec 2021
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Manager

Epic sometimes comes across as controlling. They have good intentions, but they do walk the line...

Dec 2021
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Manager

Development that is specific to our market does happen, but it takes time. It took Epic years to get...

Dec 2021
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Manager

Epic tries very hard to create strategic partnerships with their customers. Not all vendors approach...

Dec 2021
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Manager

Epic has a very powerful R&D machine. They are constantly improving their product and taking...

Dec 2021
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VP/Other Executive

The product costs a lot of money, but we are able to continually grow without the system holding us...

Dec 2021
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VP/Other Executive

We have a specific need that is addressed in the United States, but it isn't addressed in our...

Dec 2021
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VP/Other Executive

Epic frequently solicits feedback about how they are doing. We have seen executive involvement from...

Dec 2021
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VP/Other Executive

We absolutely wouldn't replace this solution. It is a keeper. If we were to do everything over...

Dec 2021
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VP/Other Executive

The major difference between Epic and their competitors is that Epic avoids charging for every...

Dec 2021
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VP/Other Executive

I think that we were well supported during our go-live process, but Epic could have shared more...

Dec 2021
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VP/Other Executive

Our initial training was okay, but we trained our own trainers. The solution's ongoing training...

Dec 2021
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VP/Other Executive

The product's quality is second to none. It is really good. The whole idea of the system is that it...

Dec 2021
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VP/Other Executive

I think that there are certain things in the system that are overly complicated to use. There are...

Dec 2021
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CIO

Epic avoids charging for every little thing. In general, they don’t nickel-and-dime. What is...

Oct 2021
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CIO

Epic has a very robust upgrade support program that has been helpful for us. They provide support,...

Oct 2021
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CIO

Epic is very transparent about the ability of their software solution. There is a good understanding...

Oct 2021
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CIO

Epic has many functionality concepts on their road map, so they are continuously looking to see how...

Oct 2021
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CIO

In general, Epic is very good at delivering new technology, but there are some R&D items for our...

Oct 2021
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CIO

We continue to see gaps in areas of some of the regulatory reporting requirements in our region. As...

Oct 2021
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CIO

The staff members from Epic are excellent. While they might not always give us the answer that we...

Oct 2021
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CIO

We are very satisfied with Epic. They have helped our organization achieve better clinical outcomes...

Oct 2021
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Manager

Judy Faulkner has been awesome during our whole COVID-19 experience. Whenever we have needed...

Sep 2021
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Manager

Our implementation of the product was very successful. We are at a high stage with Epic, and a lot...

Sep 2021
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Manager

In the beginning, we hadn't implemented an Epic solution before, and we felt like lemmings going off...

Sep 2021
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Manager

We have a technical contact who stays on top of everything. Whenever I hear about an issue with one...

Sep 2021
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Manager

Epic promotes outcomes. They had an effective, gold-star program that we embarked on. The more that...

Sep 2021
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Manager

We had to do an integration with the system and essentially had to mark down how much it was going...

Sep 2021
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Manager

We have very high physician engagements. Physicians are the most difficult people to deal with, but...

Sep 2021
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Manager

I don't see our satisfaction with the solution changing at all. Recently, we were at an Epic...

Sep 2021
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Manager

Epic is an exceptional vendor. Their service is extremely proactive. Epic helps us avoid outages....

Sep 2021
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Manager

We have Epic's whole BFF program. Our BFF was our implementation director. They now regularly reach...

Sep 2021
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Manager

At first, driving outcomes with the solution was a little rocky, but we certainly got into the swing...

Sep 2021
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Physician

Interoperability takes a lot of effort from our side and the vendor's side. Epic as a whole is based...

Sep 2021
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Physician

Epic's strength is that their systems are all-inclusive in a way. Every doctor, nurse, secretary,...

Sep 2021
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Physician

I would absolutely buy the solution again, but I don't think that we can afford it anymore. There...

Sep 2021
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Physician

From my point of view, the vendor keeps their promises. However, the speed at which they deliver on...

Sep 2021
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Physician

Epic's training is very open. It isn't dedicated to medical doctors or nurses. We have put a lot of...

Sep 2021
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Physician

One of the problems that I see with the system is that the photo and video material that we get from...

Sep 2021
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Director

Epic is very keen to underpromise and overdeliver; they are one of the few large software suppliers...

Sep 2021
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Director

There are still some workflows where the functionality doesn’t quite work as seamlessly as it could,...

Sep 2021
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CIO

Through implementing Epic, we delivered on anticipated benefits ahead of schedule. There was a...

Sep 2021
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CIO

Safety was the biggest area where we saw benefits from implementing Epic's software. We laugh...

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CIO

We are super happy with Epic as always and consider the solution to be stable and operational....

Sep 2021
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CIO

Epic has a quarterly release cycle, and our team finds the work required to go through all the notes...

Sep 2021
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CIO

One of my favorite things about Epic is that they don't nickel-and-dime. They give us money back, so...

Sep 2021
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CIO

Epic shifted to virtual training, and that was something they had wanted to do before COVID-19. That...

Sep 2021
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CIO

Epic’s system does complex things, but it does most everything that I want it to. We are really...

Sep 2021
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CIO

Every time we need something, we can work together with Epic to figure it out. Judy has regular...

Sep 2021
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