EpicCare Inpatient EHR (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Product
I like the integration possibilities that EpicCare Inpatient EHR has with other systems.
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Product
The system's UI could have more flexibility.
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Relationship
Some of Epic's strengths are thinking along with us and collaborating with us.
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Operations
Epic’s training is provided for the foundation system, but not for the way we have adapted the...
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Value
EpicCare Inpatient EHR is very expensive. I'm sure we have made the right choice, and it is worth it...
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Relationship
Epic keeps all their promises, but the timeline is sometimes too long. They do a lot of development,...
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Relationship
We are quite satisfied with EpicCare Inpatient EHR, mainly due to the fact that there is a very...
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Product
EpicCare Inpatient EHR is a very powerful tool. It is a bit too complex. Complexity makes it...
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Product
EpicCare Inpatient EHR is good. Epic's usage is great for helping physicians' efficiency with tools,...
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Value
EpicCare Inpatient EHR is a very expensive product. There is no sugarcoating that. However, Epic has...
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Relationship, Operations, Product
There are a lot of other facilities and visitors who want to understand our experience with Epic....
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Relationship
EpicCare Inpatient EHR meets nearly all of our local needs. Epic is very responsive to any...
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Relationship
Epic has a very good ticketing portal where we can chat, document issues, and have long-term...
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Loyalty, Product
Data protection is definitely more important in our region. There are a couple of solutions that we...
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Product
With Epic, we have faced challenges linked to the fact that we are their only customer in the area....
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Relationship
I have had a good experience with Epic. Epic provides very good support. Epic’s support team is in...
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Operations, Product
EpicCare Inpatient EHR is very good quality. Epic’s implementation services and upgrades are very...
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Operations
Epic’s training is very American. We configure our software, so our workflow differs from that of...
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Relationship, Product
EpicCare Inpatient EHR is quite a large software. EpicCare Inpatient EHR has a very nice portal with...
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Relationship
Epic is very engaged. They care about the success of the organization. Epic assists with all...
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Product
EpicCare Inpatient EHR is customizable and easy to use. It has lots of bells and whistles, and...
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Product
Epic should continue to move into the AI space and localize to other contexts and countries. Epic...
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Relationship, Operations, Product
Epic has a lot of bright, young kids. The vendor brings in new blood on a regular basis, so there is...
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Relationship
Epic has programs where they give back to us. One program is called Level Up. In it, they show...
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Loyalty
I would buy Epic's system again in a heartbeat. It has to be part of our long-term plans because we...
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Operations, Product
EpicCare Inpatient EHR keeps working very well, and we continue to upgrade to the latest version. We...
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Product
Our biggest challenge continues to be on the RCM side. If there is anything with that related to...
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Relationship
I would rate Epic's delivery of new technology just above the middle of the road. Also, Epic’s...
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Product, Value
EpicCare Inpatient EHR works great in an acute care hospital. Outside of that, it isn't the perfect...
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Relationship
The senior people we work with at Epic are really great. They are very responsive in terms of...
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Operations
The only training Epic does is for the IT people. Epic's training is based on their base...
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Product
I would like to see Epic actively identifying areas for improvement within each instance. The...
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Relationship, Product
Epic is very supportive, and the product has great functionality.
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Relationship
Epic is extremely supportive. They are really easy to work with. One executive in particular has...
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Operations
I would recommend Epic but with caveats. Any learning Epic provides from implementation to...
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Operations, Product
With regard to reporting, Epic is really struggling to get data out of the system and to build...
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Value
Epic avoids charging for every little thing. They work with us. At the moment, there is rarely a...
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Operations
The implementation for me and my organization rated at the top of the scale, but the upgrades could...
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Product
In terms of EpicCare Inpatient EHR meeting all our needs today, some of the problems are our fault....
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Relationship, Product
A recent issue is about students and employee records. We can only have one Epic account per person,...
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Loyalty
I was at UGM, and I saw what Epic is working on. I think the things that they are working on are...
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Relationship
Regarding support, Epic is very good. They are very responsive. Epic's executive involvement has...
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Product, Value
The quality of EpicCare Inpatient EHR is good. Setting aside our issues, it is busy, but it is...
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Relationship, Product
Epic's strength is their involvement with our organization, as well as their willingness to work...
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Relationship, Product
Epic's biggest opportunity to improve the solution is to include extra testing for new development...
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Product
The issue with EpicCare Inpatient EHR is that it does so much. There are so many options and things...
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Relationship
Epic has an actual role called our BFF, and I can literally text that person, and they will respond...
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Relationship, Value
Epic has shifted to believing in the adoption of their products so much that they help users for...
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Value
For Epic, I would rate receiving my money's worth slightly above the middle of the road. That is not...
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Relationship
Epic meets most of our local needs. We don't install things off of the US foundation of EpicCare...
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Product
The biggest gap in Epic's product is CRM. That is a huge challenge for our region as a whole. We...
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Value
In the United States, when there is a federal law change and some mandated change needs to occur,...
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Relationship, Product
With some Epic upgrades, we have had a lot of troubles, like functionalities changing to work...
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Loyalty, Product
Epic was among the first vendors in the market to get AI into production.
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Loyalty, Value
I'm looking for our ROI from Epic to be better, and if we can truly make the usability enhancements...
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Product
With EpicCare Inpatient EHR, the usability for end users, especially doctors, is not very high in...
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Relationship
Epic’s technical-services people tend to change. They are young people, and they change places and...
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Culture, Relationship
It is hard to get promises out of Epic, but if they promise us something, they will fulfill it....
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Value
Sometimes Epic asks for money for ridiculously small items, and sometimes if we want something, they...
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Product
EpicCare Inpatient EHR works well. It doesn't shut down unexpectedly. It just stays up all the time,...
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Product
Epic has met nearly all of our country-specific workflows and needs, although we have had to pay for...
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Value
The cost of EpicCare Inpatient EHR in our country compared to the US dollar makes it a very...
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Relationship, Value
The solution is expensive, but Epic was very helpful during COVID-19 and gave us some functionality...
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Relationship
Epic’s support is really second to none. The vendor is very responsive. I could ring the higher-up...
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Loyalty, Product
EpicCare Inpatient EHR meets our local needs. The product functionality is fantastic. The system is...
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Operations
We run a very tight ship here in terms of implementation services, and we have nothing but praise...
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Value
As an end user, I absolutely love EpicCare Inpatient EHR. I used another EHR vendor, and I hated...
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Operations
It is quite difficult to start the training with Epic. Based on where we are, if we were to...
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Operations, Product
If an end user has had Epic's comprehensive training, I think the ease of use definitely rates up...
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Loyalty, Product
My likelihood to recommend EpicCare Inpatient EHR rates at the top of the scale. I rave about the...
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Product, Value
One feature I really like is Secure Chat. It makes it really easy for us to communicate with...
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Culture, Value
We struggle with Epic keeping their promises. I wonder whether that is a communication thing as we...
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Product
With Epic, we have completed deep implementations across the group of hospitals and in smaller...
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Relationship
There are a couple of levels to how Epic works with us strategically. With technical advisory...
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Product
Epic's biggest strengths are that the product is user-friendly and that it has good integrations...
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Product
One improvement Epic could make would be to offer mobile solutions, especially mobile x-ray and...
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Product
Currently, the opportunities for improvement in EpicCare Inpatient EHR are AI capabilities that we...
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Relationship
Epic could improve our experience by providing more support for our country's model of care. The...
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Relationship
Epic's strengths are their involvement and support. I like EpicCare Inpatient EHR's ongoing...
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Relationship, Product
What I like the most about the EpicCare Inpatient EHR product is that clients are free to make...
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Loyalty
We want to keep the Epic system, but it is possible that the board will choose another vendor. That,...
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Relationship, Product
We don’t have certain Epic solutions because they have problems getting things approved by our...
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Loyalty, Product
I am gobsmacked with how far Epic has come in the last year. What I saw at UGM was different than...
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Loyalty, Relationship, Product
Our market is small compared to the rest of Epic’s global footprint, but they have been very...
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Loyalty, Product
The reality is that EpicCare Inpatient EHR doesn't have an information exchange. It has something...
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Product
What I like most about the product is the freedom when it comes to furnishing.
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Product
One way the product could improve would be by seeing quieter views.
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Relationship, Product
The strongest features of the supplier are that they have a lot of capacity for development, they...
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Relationship, Product
To improve our experience as a customer, the supplier could improve their content, the honor...
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Loyalty, Product
We have these two mantras, which are digital first and Epic first. So if we can do something...
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Value
In terms of new technology, Epic is crushing it at the moment. We couldn't be doing what we are...
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Product, Value
The functionality within EpicCare Inpatient EHR as an integrated EHR is out there in front. So we...
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Product
In terms of integration, Epic talks a better game than they deliver.
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Relationship
Epic is good with support because we can get them 24/7 if we need them. We don't really see the Epic...
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Loyalty, Relationship
Epic is very active, and they are very interested in the market in our region at the moment. They...
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Loyalty, Product
We are going through a really big process at the moment to try and get Epic to build us a certain...
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Product
Epic can improve on interoperability with other vendors, particularly for mobile and AI solutions.
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Relationship, Product
Epic's strength is that they have a fully integrated system. I like that they are constantly...
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Relationship, Product
Epic's ability to localize the system to do what we need it to isn't an issue. The vendor adapts to...
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Relationship
Epic keeps all of their promises. They are very engaged. I don't have a problem with them being...
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Value
Epic is very good when it comes to avoiding charging for every little thing. I have worked with a...
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Operations
Epic could still innovate in the training space from classroom-based, multiple-hour training. I...
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Loyalty
Epic is on a constant journey to automate things and provide point-of-care direction to clinicians....
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Loyalty
Epic has some partnerships in the ambient listening space. That is exciting to see because the...
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Loyalty, Relationship, Product
There is still a lot of space to do patient-engaged care with Epic's work and what Epic is doing....
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Loyalty, Product
If I were to selfishly look at our area, I would say that Epic really needs to work with our...
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Product
Epic needs to be able to integrate with our local HIEs, and part of that issue may not be Epic's...
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Product
Epic’s system meets very few of our RCM needs. We have tried to push Epic on that. We want them to...
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Relationship, Product
Epic is really up there with delivering new technology, especially on the AI front.
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Value
Some items are only available in the US or aren't compatible with our government health...
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Value
We would like Epic to reduce their cost model and employ more staff members from our country who...
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Relationship
Epic has a very patient-centered approach. They are always striving to improve their system to...
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Relationship
Epic needs to listen more. They could make that change.
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Relationship, Product
What I like about EpicCare Inpatient EHR is that it is so customizable, and Epic is very responsive...
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Product
There are definitely things that we are asking Epic for, but I don't know whether they overpromise....
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Culture, Value
Epic is not the cheapest vendor out there, but they also don't nickel-and-dime us on all sorts of...
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Product
One thing Epic could do to improve would be to simplify the user interface. Their software is so...
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Product
I would for sure buy EpicCare Inpatient EHR again. The product is growing within our region, so it...
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Relationship, Product
There is quite a lot Epic can do better. They are certainly not able to provide everything in our...
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Relationship
Technical support for Epic is very good, and we have had very good executive support.
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Relationship
Epic's support has been outstanding, and the product is excellent. However, we do encounter some...
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Product
Epic has a massive amount of functionality and possibilities, and that is very exciting.
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Relationship
Epic has a responsive team; however, they can be overly physician focused. The vendor needs a better...
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Loyalty, Operations, Product
We are now reaching a point with the system where we can see how its build is too complex for some...
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Loyalty
When we decided to go with Epic, we needed a company that was able to build up the things that we...
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Relationship
If I have a problem, then I will get the right people from the vendor. I have a very good...
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Loyalty, Product
Something that is really important to us is knowing what is going on with generative and ambient AI....
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Product
One of the big advantages of Epic's system is that it gives us the ability to execute things. After...
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Operations, Product
A part of the problem with the system is its design and user experience. One thing that we always...
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Relationship, Product
EpicCare Inpatient EHR has integration options that work quite well with other Epic sites, but we...
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Relationship, Operations
There are a lot of things to improve in the system. We get reviews, but we miss when the next step...
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Product
We are really happy that we have a powerful platform that we can use to steer our organization. We...
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Relationship
Epic's biggest strengths are that they have good support and that they are approachable.
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Relationship, Product
Epic's biggest opportunity to improve the product would be to provide physician builder support.
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Product
My favorite thing about EpicCare Inpatient EHR is that it is comprehensive and intuitive.
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Relationship
Epic could improve my experience by having an annual meeting or gathering for customers.
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Relationship, Product
The work that Epic is doing with Microsoft and ChatGPT to incorporate AI into their EMR is very...
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Culture, Relationship
Epic does very well in terms of keeping promises because they only promise something when they are...
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Product
Epic's biggest strength is the system's excellent usability. The product is the iPhone of EHRs.
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Relationship, Product
Epic's biggest opportunity for product improvement is with AI.
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Relationship, Product
EpicCare Inpatient EHR is built very well. The architecture it sits on is sound, and its data is...
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Value
I think Epic needs to do better with monetizing the AI developments that they are putting into the...
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Value
My most important feedback for Epic is probably about their Connect model. That model is brilliant,...
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Product
What I like most about the product is the great degree of customization and personalization in the product....
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Relationship, Product
The vendor could improve my experience as a customer by doing further work on integrating up- and...
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Relationship, Operations, Product
I would say Epic was very open to adapting their software to most of our local needs and really...
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Product
The biggest opportunities for product improvement would be more options for loading data and...
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Product
The biggest strength of the vendor is having a sound software architecture that is incredibly well...
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Relationship, Product
Epic's biggest strength is CDS support. Some changes Epic could make are periods in physical visits...
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Product
Epic has met most, but not all, of our country’s specific needs. The good thing about Epic is that...
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Relationship
Things are okay with respect to working with Epic, but there are things that we wish to see...
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Culture, Loyalty, Relationship
We are waiting for Epic to tell us what the road map is for moving their solutions to the public...
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Loyalty, Product
I have worked with quite a lot of large systems in healthcare during my career. Epic is playing a...
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Product
Epic’s interoperability is very immature. Epic really needs to free up their data model. They have...
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Operations, Value
Epic charges us for every little thing for our heavy customization. One other big thing is their...
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Relationship
Our teams are meeting with Epic all the time; Epic is very proactive. We are in very close contact...
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Product, Value
Given that we have a Canadian foundation, EpicCare Inpatient EHR meets nearly all local needs. And...
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Relationship
I have not seen the quality of support Epic provides in the past many years with any other vendor...
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Relationship
I would give Epic’s support a rating higher than the top of the scale. I have dedicated people. I...
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Loyalty, Relationship, Product
An area that we are very interested in is analytics tools and artificial intelligence tools. Epic’s...
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Operations
For end users, training is a train-the-trainer approach. Normally, Epic has 100 pages of their...
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Relationship
Epic identified risk issues that our team had not recognized because they were very uncommon events,...
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Loyalty, Product
EpicCare Inpatient EHR does what it is supposed to do, but I am sure there are things that could be...
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Operations
For my developers, Epic’s training is great. My developers can become certified, and every couple of...
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Loyalty, Product
EpicCare Inpatient EHR doesn't go down. It is reliable. The performance and system are good. It is a...
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Loyalty, Product
We are expecting new things. For example, Epic is talking about smart summarization and speech to...
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Relationship, Value
If I have a problem and need people right away, Epic jumps in even if it is not an Epic problem. And...
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