EpicCare Inpatient EMR (Non-US) Comments

 
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CIO

ROI / Cost (care and feeding)

Epic is actually really good about avoiding nickel-and-diming. We know exactly what we are going to...

Jul 2020
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CIO

Implementation and Training

The training with Epic just shows us where to click to do certain things. It doesn’t focus on the...

Jul 2020
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CIO

Functionality and Upgrades

There are a lot of update packages with Epic. We have had to fix bugs, and that has made life challenging....

Jul 2020
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CIO

Other Observations & Comments

The ease of use with Epic’s product will improve as people get used to it. Some of the workflows are...

Jul 2020
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CIO

Relationship

Epic’s executive involvement has been very good. We meet with a leader regularly, and that person...

Jul 2020
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CIO

Functionality and Upgrades

We were under budget when rolling out the system, and that was good. The system has been functioning...

Jul 2020
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CIO

Relationship

Epic is a really good partner to work with. Compared to other vendors that we work with, Epic is...

Jul 2020
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CIO

Relationship

I would absolutely recommend Epic. We have worked with many different vendors, and Epic is at the...

Jul 2020
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Manager

Other Observations & Comments

Epic has learned a lot. They have quite a few clients now. They have come along way. They have a...

Jun 2020
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Manager

Service and Support

Overall, things have gone really well with Epic, but we have had to slow down because of the...

Jun 2020
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Manager

Functionality and Upgrades

HIS renewal is occurring in our area. We are a few years behind the states. We didn't have...

Jun 2020
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CIO

Implementation and Training

Overall, we have had pretty good success with our Epic implementation. We have had fairly good...

May 2020
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CIO

Other Observations & Comments

There were issues that weren't Epic's fault. The pharmacy provided and stored all of the drugs, and...

May 2020
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CIO

Implementation and Training

There was a lag issue during the go-live, but overall, I would give the vendor a good rating for the...

May 2020
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CIO

Functionality and Upgrades

I would give the system an average rating for ease of use. The physicians would rate the product...

May 2020
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CIO

Functionality and Upgrades

Significant work needs to be done. That isn't just advice for Epic but for all of the EHR vendors....

May 2020
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CIO

Functionality and Upgrades

The Epic system seems to be designed for physicians with a strong technical knowledge. Epic has a...

May 2020
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Manager

Implementation and Training

We have to travel to the US for a lot of our analyst training. Anytime one of our analysts quits,...

May 2020
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Manager

Relationship

In general, Epic's executives do okay. Sometimes we hear from executives, but they do so on a less...

May 2020
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Manager

Other Observations & Comments

We need information in Arabic for the patient-facing content. All of the providers that are live...

May 2020
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Manager

Interfacing and Integration

We don't know exactly how Epic's system integrates with other systems from local providers. Putting...

May 2020
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Manager

Technology

I would buy a system from Epic again, and we are actively developing our system. We try to roll out...

May 2020
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Manager

Relationship

Epic is very transparent about what they can and cannot deliver. We have never had any issues with...

May 2020
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Manager

ROI / Cost (care and feeding)

Epic is better than other vendors about charging. Epic definitely doesn't charge for every little...

May 2020
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CIO

Relationship

Epic is probably the most reliable, committed vendor I have ever worked with. I have found that Epic...

Apr 2020
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CIO

Implementation and Training

The organizations are responsible for the ongoing training; that is the way the ongoing training is...

Apr 2020
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CIO

Other Observations & Comments

The vendor is supporting our integration and interoperability goals. I think the vendor is moving on...

Apr 2020
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CIO

Technology

The product still has a lot of clicks, and there are still a lot of navigation challenges. The...

Apr 2020
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CIO

Technology

The vendor is right on track with delivering new technology; they just can’t move fast enough.

Apr 2020
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CIO

Relationship

I think the vendor executives still reach out to our executives to have conversations, and the...

Apr 2020
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CIO

Other Observations & Comments

If we really want to achieve things, the vendor is certainly active and engaged in helping us find...

Apr 2020
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CIO

Relationship

Epic heard loud and clear that their solution was a US-based product that didn’t always work and...

Apr 2020
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Analyst/Coordinator

Implementation and Training

We handle the implementations ourselves. We are happy with Epic’s implementation services, but since...

Apr 2020
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Analyst/Coordinator

Implementation and Training

It has been a pretty long time since I have had training. People in my position don’t go to a lot of...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

Epic is still really focused on interoperability between and within Epic hospitals with Care...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

If a physician were asked about the ease of use, the physician would give a score in the middle. The...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The physicians are documenting more. They feel like the regulation is a burden, and they leave that...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Epic is absolutely not charging for every little thing. They avoid surprise costs. I am not saying...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

There is never enough funding. We are interested in implementing the deployment platform that is...

Apr 2020
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Analyst/Coordinator

Relationship

The benefit of Epic is that they are generally honest in their answers. Of course, they don’t give...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

As we further implement Epic's solution and innovate with new features, we are hitting a wall. There...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

Epic is not very keen on proof of concept. Most smaller vendors are always open to proof of concept...

Apr 2020
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Analyst/Coordinator

Future Outlook

I don’t expect that we will start looking at other EMRs anytime soon. On a high level, I would...

Apr 2020
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Analyst/Coordinator

Relationship

Sometimes development can take time. We have a feature that should be within the module, and our...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

When it comes to the coronavirus, Epic has the screening functionality. The functionality is more...

Apr 2020
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Analyst/Coordinator

Relationship

We try to be proactive. We see trends and try to react to them. When we look for solutions, our...

Apr 2020
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Manager

Functionality and Upgrades

Using all the capabilities of the system and understanding them is hard because there are so many...

Mar 2020
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Manager

Implementation and Training

I absolutely think that with more training, experience, and time, Epic’s system could be easier to...

Mar 2020
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Manager

Relationship

Epic manages expectations well when they create promises, and while we have seen tangible outcomes,...

Mar 2020
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Manager

Functionality and Upgrades

There are specific frustrating workflows that involve multiple stakeholders that are involved in one...

Mar 2020
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CIO

Functionality and Upgrades

I am very happy with the speed of development that Epic has. We have to make the system easier and...

Mar 2020
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CIO

Functionality and Upgrades

Epic's Storyboard product is really good. We don’t have to click; we only have to hover the mouse...

Mar 2020
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CIO

Functionality and Upgrades

Epic is very strong when it comes to developing new technology. There is certain functionality that...

Mar 2020
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CIO

Implementation and Training

People have to make a switch from the implementation staff to the maintenance staff and reconnect to...

Mar 2020
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CIO

Other Observations & Comments

Epic’s system is very stable. We don’t have issues. We have good performance, but we have similar...

Mar 2020
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CIO

Lessons Learned

During the implementation with Epic, our schedule was too tight. After the build process ended, we...

Mar 2020
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CIO

Interfacing and Integration

I would like to have a more integrated view within the system because we detect a task in one module...

Mar 2020
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CIO

Functionality and Upgrades

Our transition to Epic was complicated for our physicians because in the old days, physicians would...

Mar 2020
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CIO

ROI / Cost (care and feeding)

Epic charges more than I expected them to. The initial charge doesn’t bother me, but the monthly and...

Mar 2020
 Helpful

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CIO

Other Observations & Comments

Epic can be very engaged, but they don’t always have the knowledge that we need. Our project...

Mar 2020
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CIO

Relationship

Epic’s executives aren’t as involved as they were before the go-live, but they are proactive. When I...

Mar 2020
 Helpful

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CIO

Other Observations & Comments

I can’t say what our outcomes are from implementing Epic’s system because we have decreased in...

Mar 2020
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CIO

Future Outlook

Epic’s system is a long-term investment. If we wanted to have a quick ROI, then we wouldn’t have the...

Mar 2020
 Helpful

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CIO

Implementation and Training

Epic’s training was difficult because of some additional work that we needed to do, but the initial...

Mar 2020
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CIO

Lessons Learned

The product is really doing what the vendor told us it would do. We sometimes struggle with having...

Mar 2020
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CIO

Interfacing and Integration

We had a list of all the features we wanted to be implemented with Epic’s system. We had set...

Mar 2020
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CIO

Other Observations & Comments

We don’t use much interoperability with Epic’s system. I am sure that the interoperability is okay,...

Mar 2020
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CMIO

Relationship

From our perspective, things are very good. There are several layers to Epic. We feel very well...

Feb 2020
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CMIO

Interfacing and Integration

While I recognize that the interoperability landscape in our country isn't the best, I also...

Feb 2020
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CMIO

Relationship

Our experience with Epic has been entirely positive and is continuing in the same vein. Epic very...

Feb 2020
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CIO

Interfacing and Integration

Epic does complex cardiology and the integration of multiple complex care programs in an academic...

Feb 2020
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CIO

Implementation and Training

Epic needs to expand their knowledge and understanding of our marketplace, the single-payer model,...

Feb 2020
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CIO

Relationship

Our overall experience has been very good. Epic is a great partner and a pleasure to work with.

Feb 2020
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Manager

Functionality and Upgrades

Our satisfaction with Epic is quite high. The adoption of the Epic system is ongoing. We are...

Jan 2020
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CMIO

Implementation and Training

Our project has not been going smoothly because of its complexity and scale and because there is a...

Nov 2019
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CMIO

Implementation and Training

We sent our analysts all the way to Epic's headquarters to get trained, but with everyone else, Epic...

Nov 2019
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CMIO

Functionality and Upgrades

The system is easy to use, but the caveat is that people must be trained to use the system. Once...

Nov 2019
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Director

Other Observations & Comments

Implementing EpicCare Inpatient EMR is a huge change for end users. Everything is different. Who...

Nov 2019
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Director

ROI / Cost (care and feeding)

We were previously with a different vendor, and we had to go through a rigorous selection process...

Sep 2019
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Director

Lessons Learned

For us, it is a challenge to use all the functionality that is available within the product itself....

Sep 2019
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Director

Functionality and Upgrades

Epic's system is easy to use if people are able to get around everything. There is a lot of...

Aug 2019
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Director

Lessons Learned

People criticize Epic for being inflexible or too prescriptive, but with Epic, people will be on...

Aug 2019
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