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We have been fortunate enough to participate in Epic's Honor Roll program, which assesses where we...
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We have had to buy a third-party RCM solution because Epic's solution can't meet some of the...
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We haven't had ongoing training from Epic, but we have had attrition, so we have had new analysts...
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Epic is always developing, and we really appreciate that. We are seeing that with Epic's new CRM...
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Epic avoids charges, especially compared to some of the other vendors that we deal with. We...
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We like the operating management part of the product; it is quite good.
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The product's maintenance could be improved. The user interface is also a little outdated, and that...
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In our market, there are constraints as to what Epic can do. When Epic can't do something, they let...
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The main thing that we are going to get from having Epic's system is equitable care. No matter where...
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Epic is learning to be much more international. Their base code is very US-centric. Epic is...
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Epic’s training materials are absolutely awesome. Epic provides the materials, and we do the...
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Epic has given us a few freebies. While I am not a convert, I do recognize from working with other...
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Our previous electronic medical record was reaching the end of its life. The system was difficult to...
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When Epic was involved with the implementation, I was quite impressed with their level of...
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I would have wanted to phase the implementation a bit more. We went by a big-bang approach not just...
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One criticism I have of Epic is that they find it very difficult to say no to my folks, and that...
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My future satisfaction with the product may go down because I may get more and more greedy.
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Epic’s quarterly release cycle is still quite new. So when updates come out, there are usually a few...
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We are doing a lot of interoperability work and connecting the EpicCare solution not only to other...
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Epic has had a lot of turnover. Like every other IT entity, they have gone through a lot of churns...
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Epic is dragging me kicking and screaming into the Gold Stars program. But it is good because it...
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Throughout the pandemic, Epic was good about giving us discounts. I don't know whether other vendors...
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Our end users would say that the product is quite hard to learn, but once someone has learned it,...
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I used to think that the portal was fantastic, and it is. But as a product in the modern world, the...
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Epic has helped us increase the efficiency of our staff members, especially with lab testing. The...
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Patient safety is always a priority at our organization. We want to have zero errors when it comes...
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Before we had EpicCare Inpatient EMR, we had to keep track of a lot of billing things when patients...
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Epic completely underestimated the resources that we would need for our integration. Our testing...
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To get training for the product, we had to travel to the United States. That was problematic.
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There were certain customizations and integrations that we wanted from the vendor that they didn't...
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Epic has a designated technical support person for every module. The vendor's people don't wait for...
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Epic has been supportive when it comes to providing trainings for our teams because of some...
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Our implementation was one of the more painful ones that we had ever experienced. We don’t know...
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In the Epic world, we go live with functionality that is not complete. The production environment...
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One of the biggest things that I attribute to the product's challenges is Epic's implementation...
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The technological framework for Epic's system and the number of resources and effort that it takes...
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The training we received from Epic was just poor, and the trainers had an inadequate sense of...
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Epic’s proposals were well thought out. Epic has an intuitive product that people really respond to...
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Epic’s team is very responsive, and they have a well-thought-out plan. Epic’s implementation plan...
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Epic's system is focused on the physician side, and we tend to focus more on interprofessional...
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As Epic gains more market share in our country, they are learning a lot more about how we are...
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There has been a lot of resignation in healthcare. We are losing some seasoned people. The amount of...
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The relationships we created with Epic's leadership were key for our recent implementation. I have...
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Over time, Epic has started to focus more on change management during the implementations, but Epic...
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We have a virtual training option, but that isn't Epic’s go-to method. Epic will move back to...
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Epic's solution is part of our long-term plans. We made a business commitment, and we are trying to...
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If we were in the place that we were in when we first picked the solution, we would definitely go...
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Epic is reasonably fair with their licenses, and there are definitely things that we have on our...
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Epic's upgrades are generally really good, but every now and then, we miss small changes that sneak...
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Epic definitely has the ability to do integrations, but their systems also require a lot of...
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Epic does their best to make things really accessible, but the problem with any EMR is that there...
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Sometimes, Epic's people will give up way too easily when we have tricky problems. Other than that,...
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There are definitely elements of the system that drive outcomes. We have seen the financial benefits...
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I would recommend the system to others depending on how big their wallets are. Epic does their job...
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Epic's system is powerful. There are about three different ways for users to do each function, and...
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Going from a basic user to being a high-functioning user is a jump. Users can figure things out, but...
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Epic is really great at listening and trying to provide opportunities for where we want to go, but...
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Epic is a very good partner. I have been really impressed with them compared to our other EMR...
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Epic doesn't make a lot of promises because they are very risk averse. Epic will tell us they can't...
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Epic has been very accommodating around cost. When we told them we didn't think something was very...
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Overall, the EMR is going to be a very good system for us. There are things that are going to help...
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We have some chart issues because in many cases, a nurse and a physician are working with one...
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We wait quite a long time to get the development we want, but Epic responds quickly. There is no...
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Epic could have had a bit more development sooner in some areas. There are many issues with...
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One of the key strengths of the Epic system is closed-loop medication management. That really helps...
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How long it takes to really learn the Epic system depends on the user. We have super talented users,...
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It is challenging for Epic to support our integration goals because we have a lot of integrations....
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With what the system brings us, I would definitely choose Epic again. But there is quite a lot of...
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Epic is different from many vendors we have worked with over the years. Epic has a lot of confidence...
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We have had some integration issues that haven't been completely resolved. The issues are not...
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We have high trust in the Epic team. They have some less-experienced people but those people are...
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I have used multiple products, and I am very glad we are using Epic's product in this hospital. I am...
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Users need to get to know the system. If they understand the system, it can really help them, but it...
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We have a meeting with Epic regularly, and that is very good. We also have other meetings beyond that....
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An Epic executive visited us in the past, and that showed me that the vendor wants to help make our...
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It is hard to say whether we have received our money's worth from the product because it is too expensive....
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There are people in the organization who feel like Epic's system doesn't help us, but there are also...
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We have someone assigned to us for support. They help us achieve goals, and they really work with...
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I would for sure recommend this solution and tell people to not do anything else. We get discounts...
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Epic has been pretty good, especially with the training. We weren't very happy about spending money,...
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We would for sure buy the solution again, but I would do things differently if I were buying it. I...
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If we ask for something standard, Epic won't charge for it. They will tell us when it is going to be...
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Epic made really good upgrades, especially with the support, help, and guidance. Epic is always...
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We were early adopters of Epic, so our biggest challenge is that there is a lot of legacy features...
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We are working on interoperability, but we are also sharing data in a different way. Because Epic is...
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Epic promises us certain things. Sometimes the timelines are a bit more delayed, but that is okay...
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The training from Epic has been well received, especially during COVID-19. We don't have to go...
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There are a lot of release notes with upgrades, but those could be more user friendly for us. Our...
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The executive involvement is good. The director for our country is in close contact, and Judy...
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Epic tries to keep information in their own system, but national law demands that the information be...
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The relationship and service from Epic are good. They are really willing to support us with...
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Epic doesn't avoid nickel-and-diming. They tell us whether something is a US regulation, and if the...
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EpicCare Inpatient EMR is a great product from a feature perspective. We have to put in the right...
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Epic makes a great effort to support our interoperability goals. In the end, everything is possible...
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EpicCare Inpatient EMR's ease of use depends on the way we implement the system. Epic isn't entirely...
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Epic has excellent support. I have contacts throughout the organization, and they do really well.
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Epic does the best job in the industry. Their system isn't the most user friendly, but considering...
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Epic sometimes comes across as controlling. They have good intentions, but they do walk the line...
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Development that is specific to our market does happen, but it takes time. It took Epic years to get...
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Epic tries very hard to create strategic partnerships with their customers. Not all vendors approach...
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Epic has a very powerful R&D machine. They are constantly improving their product and taking...
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The product costs a lot of money, but we are able to continually grow without the system holding us...
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We have a specific need that is addressed in the United States, but it isn't addressed in our...
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Epic frequently solicits feedback about how they are doing. We have seen executive involvement from...
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We absolutely wouldn't replace this solution. It is a keeper. If we were to do everything over...
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The major difference between Epic and their competitors is that Epic avoids charging for every...
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I think that we were well supported during our go-live process, but Epic could have shared more...
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Our initial training was okay, but we trained our own trainers. The solution's ongoing training...
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The product's quality is second to none. It is really good. The whole idea of the system is that it...
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I think that there are certain things in the system that are overly complicated to use. There are...
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Epic avoids charging for every little thing. In general, they don’t nickel-and-dime. What is...
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Epic has a very robust upgrade support program that has been helpful for us. They provide support,...
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Epic is very transparent about the ability of their software solution. There is a good understanding...
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Epic has many functionality concepts on their road map, so they are continuously looking to see how...
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In general, Epic is very good at delivering new technology, but there are some R&D items for our...
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We continue to see gaps in areas of some of the regulatory reporting requirements in our region. As...
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The staff members from Epic are excellent. While they might not always give us the answer that we...
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We are very satisfied with Epic. They have helped our organization achieve better clinical outcomes...
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Judy Faulkner has been awesome during our whole COVID-19 experience. Whenever we have needed...
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Our implementation of the product was very successful. We are at a high stage with Epic, and a lot...
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In the beginning, we hadn't implemented an Epic solution before, and we felt like lemmings going off...
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We have a technical contact who stays on top of everything. Whenever I hear about an issue with one...
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Epic promotes outcomes. They had an effective, gold-star program that we embarked on. The more that...
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We had to do an integration with the system and essentially had to mark down how much it was going...
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We have very high physician engagements. Physicians are the most difficult people to deal with, but...
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I don't see our satisfaction with the solution changing at all. Recently, we were at an Epic...
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Epic is an exceptional vendor. Their service is extremely proactive. Epic helps us avoid outages....
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We have Epic's whole BFF program. Our BFF was our implementation director. They now regularly reach...
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At first, driving outcomes with the solution was a little rocky, but we certainly got into the swing...
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Interoperability takes a lot of effort from our side and the vendor's side. Epic as a whole is based...
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Epic's strength is that their systems are all-inclusive in a way. Every doctor, nurse, secretary,...
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I would absolutely buy the solution again, but I don't think that we can afford it anymore. There...
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From my point of view, the vendor keeps their promises. However, the speed at which they deliver on...
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Epic's training is very open. It isn't dedicated to medical doctors or nurses. We have put a lot of...
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One of the problems that I see with the system is that the photo and video material that we get from...
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Epic is very keen to underpromise and overdeliver; they are one of the few large software suppliers...
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There are still some workflows where the functionality doesn’t quite work as seamlessly as it could,...
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Through implementing Epic, we delivered on anticipated benefits ahead of schedule. There was a...
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Safety was the biggest area where we saw benefits from implementing Epic's software. We laugh...
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We are super happy with Epic as always and consider the solution to be stable and operational....
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Epic has a quarterly release cycle, and our team finds the work required to go through all the notes...
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One of my favorite things about Epic is that they don't nickel-and-dime. They give us money back, so...
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Epic shifted to virtual training, and that was something they had wanted to do before COVID-19. That...
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Epic’s system does complex things, but it does most everything that I want it to. We are really...
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Every time we need something, we can work together with Epic to figure it out. Judy has regular...
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