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EpicCare Inpatient EMR (Non-US) Comments
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KLAS Research Director - Everton Santos
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Everton Santos

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everton.santos@klasresearch.com

(801)404-5976

 
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User Commentary

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Manager

ROI / Cost (care and feeding)

Epic is an expensive product. I have had personal exposure to the Epic ROI, and I think the business......

Jan 2021
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Manager

Service and Support

Epic was actually providing us with COVID-19 workflows via patches, and they sometimes did that...

Jan 2021
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Manager

Functionality and Upgrades

EpicCare Inpatient EMR is great. We have very limited choices among a market full of very...

Jan 2021
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Manager

Implementation and Training

Epic has a lot of standardized course material that we can self-enroll in, and then we can...

Jan 2021
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Manager

Implementation and Training

Epic knows what they are doing. They explain to us what they are going to do and then follow...

Jan 2021
(0)
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Manager

Lessons Learned

Epic's system has a lot of functionality, but that functionality doesn’t come without complexity....

Jan 2021
(0)
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CMIO

Functionality and Upgrades

With the implementation, some things have changed; the physicians say they are getting used to the......

Dec 2020
(0)
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CMIO

Implementation and Training

The vendor had one day of training before the go-live. Other places get one day to use Epic's...

Dec 2020
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CMIO

Other Observations & Comments

We are going to insist on getting ongoing training and making it mandatory for the basic things that......

Dec 2020
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CMIO

Relationship

The ground implementation team I had before and the current team are a bit different. In my first...

Dec 2020
(0)
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CMIO

Relationship

I told the project managers of Epic that maybe they should speak up a bit more and should be a bit......

Dec 2020
(0)
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Director

Functionality and Upgrades

The product works. The vendor delivered exactly what they promised. We are finding out every day...

Nov 2020
(0)
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Director

Functionality and Upgrades

We implemented the system and are still tweaking things, but it is working really well so far. It is......

Nov 2020
(0)
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Director

Other Observations & Comments

The integration and interoperability of the system are pretty good. We have desktop integration for......

Nov 2020
(0)
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Director

Functionality and Upgrades

We have been pretty selective in trying to avoid upgrades that cause major changes while people are......

Nov 2020
(0)
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Director

Interfacing and Integration

We looked at other vendors, and the decision came down to Epic and one other vendor. People did...

Nov 2020
(0)
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Director

Functionality and Upgrades

I would absolutely buy the system again. It is excellent for radiology. There are still some things......

Nov 2020
(0)
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Director

Other Observations & Comments

The vendor keeps their promises. One of our biggest challenges with them was that none of their...

Nov 2020
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Director

Other Observations & Comments

The only real issue we have had has been with reporting to some of our other facilities about wait......

Nov 2020
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Director

Other Observations & Comments

The vendor’s support isn’t bad, but we have to wait a long time. I don’t think we were properly...

Nov 2020
(0)
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Director

Functionality and Upgrades

We train new staff members within the department on the system, and it seems very intuitive. People......

Nov 2020
(0)
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Director

Functionality and Upgrades

For the radiologists’ day-to-day workflow, the system is really good. It is really hard to not be...

Nov 2020
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Director

Technology

There is an annual user conference where the vendor shows their road map for the next year or two.......

Nov 2020
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Director

Service and Support

Epic has been excellent. Our experience has been absolutely amazing. We have never seen any vendor......

Nov 2020
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Director

Service and Support

Epic is helping us as much as they can with our current situation. They are very supportive. They...

Nov 2020
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CNO

Service and Support

I have been very satisfied with Epic's support people during COVID-19. Even after many years since......

Oct 2020
(0)
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CNO

Interfacing and Integration

We would buy from Epic again. We just had a discussion on the board level about whether we should...

Oct 2020
(0)
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CNO

Relationship

Epic for sure doesn't keep all of their promises. However, that is not my experience with Epic. Some......

Oct 2020
(0)
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CNO

Lessons Learned

I haven't received any ongoing training myself. We do all of the functionality training for the...

Oct 2020
(0)
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CNO

Functionality and Upgrades

We have had a strategic discussion with people from Epic on the way the software is built. For...

Oct 2020
(0)
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CIO

ROI / Cost (care and feeding)

Epic is actually really good about avoiding nickel-and-diming. We know exactly what we are going to......

Jul 2020
(0)
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CIO

Implementation and Training

The training with Epic just shows us where to click to do certain things. It doesn’t focus on the...

Jul 2020
(0)
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CIO

Functionality and Upgrades

There are a lot of update packages with Epic. We have had to fix bugs, and that has made life challenging.......

Jul 2020
(0)
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CIO

Other Observations & Comments

The ease of use with Epic’s product will improve as people get used to it. Some of the workflows are......

Jul 2020
(0)
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CIO

Relationship

Epic’s executive involvement has been very good. We meet with a leader regularly, and that person...

Jul 2020
(0)
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CIO

Functionality and Upgrades

We were under budget when rolling out the system, and that was good. The system has been functioning......

Jul 2020
(0)
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CIO

Relationship

Epic is a really good partner to work with. Compared to other vendors that we work with, Epic is...

Jul 2020
(0)
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CIO

Relationship

I would absolutely recommend Epic. We have worked with many different vendors, and Epic is at the...

Jul 2020
(0)
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Manager

Other Observations & Comments

Epic has learned a lot. They have quite a few clients now. They have come along way. They have a...

Jun 2020
(0)
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Manager

Service and Support

Overall, things have gone really well with Epic, but we have had to slow down because of the...

Jun 2020
(0)
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Manager

Functionality and Upgrades

HIS renewal is occurring in our area. We are a few years behind the states. We didn't have...

Jun 2020
(0)
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CIO

Implementation and Training

Overall, we have had pretty good success with our Epic implementation. We have had fairly good...

May 2020
(0)
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CIO

Other Observations & Comments

There were issues that weren't Epic's fault. The pharmacy provided and stored all of the drugs, and......

May 2020
(0)
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CIO

Implementation and Training

There was a lag issue during the go-live, but overall, I would give the vendor a good rating for the......

May 2020
(0)
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CIO

Functionality and Upgrades

I would give the system an average rating for ease of use. The physicians would rate the product...

May 2020
(0)
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CIO

Functionality and Upgrades

Significant work needs to be done. That isn't just advice for Epic but for all of the EHR vendors.......

May 2020
(0)
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CIO

Functionality and Upgrades

The Epic system seems to be designed for physicians with a strong technical knowledge. Epic has a...

May 2020
(0)
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Manager

Implementation and Training

We have to travel to the US for a lot of our analyst training. Anytime one of our analysts quits,...

May 2020
(0)
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Manager

Relationship

In general, Epic's executives do okay. Sometimes we hear from executives, but they do so on a less......

May 2020
(0)
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Manager

Other Observations & Comments

We need information in Arabic for the patient-facing content. All of the providers that are live...

May 2020
(0)
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Manager

Interfacing and Integration

We don't know exactly how Epic's system integrates with other systems from local providers. Putting......

May 2020
(0)
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Manager

Technology

I would buy a system from Epic again, and we are actively developing our system. We try to roll out......

May 2020
(0)
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Manager

Relationship

Epic is very transparent about what they can and cannot deliver. We have never had any issues with......

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

Epic is better than other vendors about charging. Epic definitely doesn't charge for every little...

May 2020
(0)
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CIO

Relationship

Epic is probably the most reliable, committed vendor I have ever worked with. I have found that Epic......

Apr 2020
(0)
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CIO

Implementation and Training

The organizations are responsible for the ongoing training; that is the way the ongoing training is......

Apr 2020
(0)
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CIO

Other Observations & Comments

The vendor is supporting our integration and interoperability goals. I think the vendor is moving on......

Apr 2020
(0)
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CIO

Technology

The product still has a lot of clicks, and there are still a lot of navigation challenges. The...

Apr 2020
(0)
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CIO

Technology

The vendor is right on track with delivering new technology; they just can’t move fast enough.

Apr 2020
(0)
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CIO

Relationship

I think the vendor executives still reach out to our executives to have conversations, and the...

Apr 2020
(0)
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CIO

Other Observations & Comments

If we really want to achieve things, the vendor is certainly active and engaged in helping us find......

Apr 2020
(0)
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CIO

Relationship

Epic heard loud and clear that their solution was a US-based product that didn’t always work and...

Apr 2020
(0)
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Analyst/Coordinator

Implementation and Training

We handle the implementations ourselves. We are happy with Epic’s implementation services, but since......

Apr 2020
(0)
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Analyst/Coordinator

Implementation and Training

It has been a pretty long time since I have had training. People in my position don’t go to a lot of......

Apr 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Epic is still really focused on interoperability between and within Epic hospitals with Care...

Apr 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

If a physician were asked about the ease of use, the physician would give a score in the middle. The......

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The physicians are documenting more. They feel like the regulation is a burden, and they leave that......

Apr 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Epic is absolutely not charging for every little thing. They avoid surprise costs. I am not saying......

Apr 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

There is never enough funding. We are interested in implementing the deployment platform that is...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

The benefit of Epic is that they are generally honest in their answers. Of course, they don’t give......

Apr 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

As we further implement Epic's solution and innovate with new features, we are hitting a wall. There......

Apr 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Epic is not very keen on proof of concept. Most smaller vendors are always open to proof of concept......

Apr 2020
(0)
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Analyst/Coordinator

Future Outlook

I don’t expect that we will start looking at other EMRs anytime soon. On a high level, I would...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

Sometimes development can take time. We have a feature that should be within the module, and our...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

When it comes to the coronavirus, Epic has the screening functionality. The functionality is more...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

We try to be proactive. We see trends and try to react to them. When we look for solutions, our...

Apr 2020
(0)
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Manager

Functionality and Upgrades

Using all the capabilities of the system and understanding them is hard because there are so many...

Mar 2020
(0)
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Manager

Implementation and Training

I absolutely think that with more training, experience, and time, Epic’s system could be easier to......

Mar 2020
(0)
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Manager

Relationship

Epic manages expectations well when they create promises, and while we have seen tangible outcomes,......

Mar 2020
(0)
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Manager

Functionality and Upgrades

There are specific frustrating workflows that involve multiple stakeholders that are involved in one......

Mar 2020
(0)
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CIO

Functionality and Upgrades

I am very happy with the speed of development that Epic has. We have to make the system easier and......

Mar 2020
(0)
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CIO

Functionality and Upgrades

Epic's Storyboard product is really good. We don’t have to click; we only have to hover the mouse...

Mar 2020
(0)
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CIO

Functionality and Upgrades

Epic is very strong when it comes to developing new technology. There is certain functionality that......

Mar 2020
(0)
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CIO

Implementation and Training

People have to make a switch from the implementation staff to the maintenance staff and reconnect to......

Mar 2020
(0)
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CIO

Other Observations & Comments

Epic’s system is very stable. We don’t have issues. We have good performance, but we have similar...

Mar 2020
(0)
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CIO

Lessons Learned

During the implementation with Epic, our schedule was too tight. After the build process ended, we......

Mar 2020
(0)
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CIO

Interfacing and Integration

I would like to have a more integrated view within the system because we detect a task in one module......

Mar 2020
(0)
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CIO

Functionality and Upgrades

Our transition to Epic was complicated for our physicians because in the old days, physicians would......

Mar 2020
(0)
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CIO

ROI / Cost (care and feeding)

Epic charges more than I expected them to. The initial charge doesn’t bother me, but the monthly and......

Mar 2020
(0)
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CIO

Other Observations & Comments

Epic can be very engaged, but they don’t always have the knowledge that we need. Our project...

Mar 2020
(0)
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CIO

Relationship

Epic’s executives aren’t as involved as they were before the go-live, but they are proactive. When I......

Mar 2020
(0)
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CIO

Other Observations & Comments

I can’t say what our outcomes are from implementing Epic’s system because we have decreased in...

Mar 2020
(0)
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CIO

Future Outlook

Epic’s system is a long-term investment. If we wanted to have a quick ROI, then we wouldn’t have the......

Mar 2020
(0)
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 or  to see details.

CIO

Implementation and Training

Epic’s training was difficult because of some additional work that we needed to do, but the initial......

Mar 2020
(0)
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CIO

Lessons Learned

The product is really doing what the vendor told us it would do. We sometimes struggle with having......

Mar 2020
(0)
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CIO

Interfacing and Integration

We had a list of all the features we wanted to be implemented with Epic’s system. We had set...

Mar 2020
(0)
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CIO

Other Observations & Comments

We don’t use much interoperability with Epic’s system. I am sure that the interoperability is okay,......

Mar 2020
(0)
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CMIO

Relationship

From our perspective, things are very good. There are several layers to Epic. We feel very well...

Feb 2020
(0)
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CMIO

Interfacing and Integration

While I recognize that the interoperability landscape in our country isn't the best, I also...

Feb 2020
(0)
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CMIO

Relationship

Our experience with Epic has been entirely positive and is continuing in the same vein. Epic very...

Feb 2020
(0)
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CIO

Interfacing and Integration

Epic does complex cardiology and the integration of multiple complex care programs in an academic...

Feb 2020
(0)
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CIO

Implementation and Training

Epic needs to expand their knowledge and understanding of our marketplace, the single-payer model,......

Feb 2020
(0)
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CIO

Relationship

Our overall experience has been very good. Epic is a great partner and a pleasure to work with.

Feb 2020
(0)
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