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Commentary Summary
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User Commentary
CIO
Service and Support
Epic's long-term care team is very engaged. That team is taking the time to work with and listen to...
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CIO
Relationship
Epic has been very responsive and proactive, especially with recent changes. Adding a PDPM was a...
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CIO
Functionality and Upgrades
I would tell others to take advantage of all of this solution's functionality. We have to make sure...
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CIO
Implementation and Training
The implementation was difficult because there were not a lot of sites that we could ask about how...
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CIO
Implementation and Training
During our implementation, Epic provided some solid training and lesson plans. The other side to...
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CIO
Functionality and Upgrades
For my organization, leave of absence and patient movement are at a separate campus. This solution...
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CIO
Functionality and Upgrades
The system is easy to use, especially if staff members rotate through the system. Our staff members...
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CIO
Functionality and Upgrades
This solution's functionality is great for billing. It gives our billing staff members more clarity...
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CIO
Relationship
Epic's executive involvement has been good. They are transparent about their capabilities. The...
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CIO
Functionality and Upgrades
We are happy with this product. Our doctors like the extraction tools and documentation. This tool...
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CIO
ROI / Cost (care and feeding)
I think that we are receiving our money's worth from this solution. We pay a lot of money for Epic...
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CIO
Interfacing and Integration
The system works well with other Epic platforms. It is so valuable to have this solution integrated...
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Director
Service and Support
In terms of ongoing training, I understand that our scope of work is a little different. Sometimes...
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Director
Service and Support
What is working well is the responsiveness of the support person we have. If we need help, we get...
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Director
Functionality and Upgrades
If someone asked me about the system, I would say that it still feels like a hospital-based program....
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CMIO
Functionality and Upgrades
Epic does a great job, and they have encompassing releases, but there are always some pieces that...
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Manager
Functionality and Upgrades
In long-term care, there are a lot of regulatory things that are changing because of the COVID-19...
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Manager
Relationship
Epic mostly keeps their promises, but not with everything. They try to do a lot, but I think the...
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Manager
Implementation and Training
As far as the implementation goes, the training could be much improved. Epic’s training schedules...
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Manager
Functionality and Upgrades
The system pulls the staff and the front-end user away from the patient way too much. In long-term...
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Manager
Future Outlook
I would say the system's functionality has gotten a little better. I wouldn’t have rated it very...
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Manager
Functionality and Upgrades
At the organization level, we have a couple of long-term care analysts, and they have really done a...
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Manager
Functionality and Upgrades
Epic really does stay on top of things when the regulatory environment changes. I get emails from...
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Manager
Relationship
Epic’s executives were not as engaged as first, but once we ran into some go-live issues, things got...
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Manager
Functionality and Upgrades
We would not purchase Epic's software in the long-term care setting again. It is very acute care...
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Manager
Functionality and Upgrades
The Epic build was severely delayed, and there needs to be more understanding of the build. There...
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CIO
Service and Support
When we started with the product, it wasn’t fully baked, but Epic came through and did all of the...
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CIO
Interfacing and Integration
We didn’t choose the product because it is the best niche product in the market; we chose it because...
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CIO
Functionality and Upgrades
We have been very happy with the solution. If all I did was run long-term care facilities, I don’t...
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CIO
Functionality and Upgrades
We would like to bill weekly, and Epic’s system is set up to only do monthly invoices. Changing the...
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Director
Functionality and Upgrades
Overall, things with EpicCare Long-term Care have been fine. We went live with it a while ago, and...
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Director
Functionality and Upgrades
The system is part of our long-term plans. We are actually adding on a new long-term care facility,...
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Director
Interfacing and Integration
EpicCare Long-term Care is a new application. It has some core features, but integration with...
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Director
ROI / Cost (care and feeding)
The system is expensive. We get good value, but I don’t know whether anything is worth what we pay,...
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Director
Service and Support
I predict that we will be very satisfied with Epic in a year from now. They do a good job, and they...
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Analyst/Coordinator
Service and Support
I have been working very closely with Epic for a while to really get what I have needed. The initial...
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Director
Functionality and Upgrades
I would have hesitations about buying Epic again. EpicCare Long-term Care is a young product. There...
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Director
Functionality and Upgrades
There were some expectations for long-term care that Epic just wasn’t meeting at the time that we...
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Director
Technology
Epic took their inpatient product and simply moved it into the long-term care world. Of course, many...
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Director
Service and Support
Epic often provides checklists and scales that help us understand where we are relative to our...
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Director
Interfacing and Integration
Customers on the integrated Epic platform are naturally very integrated. Despite some of the...
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Nurse
Functionality and Upgrades
I would purchase Epic’s system again if the decision were up to me. We really liked it when it was...
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Nurse
Service and Support
Epic keeps their promises. I didn’t have any trouble with the Epic people. They came a few times and...
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Nurse
Functionality and Upgrades
Epic’s implementation services and training were very good. I really like the product. When we...
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Nurse
Other Observations & Comments
I personally haven’t talked to the Epic people since they were here for our implementation, but they...
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Nurse
Functionality and Upgrades
In terms of driving tangible outcomes, Epic’s system does well for us. The reports are really good....
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Nurse
Functionality and Upgrades
I really like where Epic has the CNAs put the ADL information, but it doesn’t go over to the...
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Nurse
Service and Support
We love the Epic program. We are still learning things about it. When COVID-19, we didn’t have any...
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Analyst/Coordinator
Functionality and Upgrades
The majority of the time, the product works pretty well. Epic gives us an out-of-the box solution,...
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Analyst/Coordinator
Other Observations & Comments
Integration with the solution has been pretty good. We can see more things with the system, but we...
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Analyst/Coordinator
Functionality and Upgrades
Epic sent developers out to talk to the end users and get feedback on what is missing in the product...
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Analyst/Coordinator
Functionality and Upgrades
The ease of use is generally good. The system has its quirks that are different from our last...
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Analyst/Coordinator
Other Observations & Comments
Epic is still working on a lot of issues on the billing side of things. It is difficult trying to...
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Analyst/Coordinator
Relationship
We have weekly meetings with our Epic contact. Our current contact is a bit newer and is the third...
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Analyst/Coordinator
Service and Support
Once Epic knows what the issue is, they research it. Some things they can’t fix, and they end up...
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Analyst/Coordinator
Relationship
I think the Epic executives have been more involved than usual with the module. They really want to...
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Analyst/Coordinator
Future Outlook
I think my overall satisfaction will improve in the next year. Epic should be able to fix one of the...
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Director
Other Observations & Comments
I would buy Epic's software again because once an organization is in with Epic, the organization is...
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Director
ROI / Cost (care and feeding)
Epic doesn’t nickel-and-dime for the solution. They certainly have their opportunity to do so, but...
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Director
Functionality and Upgrades
Epic just made some changes, so I am expecting my satisfaction to climb. They try really hard. I...
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Director
Other Observations & Comments
Our customer base is very resistant. But a lot of the resistance is why our customers have their...
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Director
Other Observations & Comments
One of the low points of Epic is that there are a big transition and shift in their business...
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Director
Service and Support
Epic has been helpful through the COVID-19 crisis. They have been giving us daily updates on...
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Director
Service and Support
In terms of COVID-19, I would have liked the vendor to do things faster. But that is part of the...
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Director
ROI / Cost (care and feeding)
I would absolutely buy the solution again. I like that it is an integrated health record so that...
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Director
ROI / Cost (care and feeding)
Pulling funds in is hard for us financially, so we structured our contract in a way that would...
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Director
Implementation and Training
The support that the implementation team provided to the local team was tremendous. The go-live...
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Director
Implementation and Training
The training is reasonably good. It is challenging, especially if people are making a huge jump to a...
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Director
Interfacing and Integration
We went from not being able to integrate at all to being integrated. We were always requesting...
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Director
Functionality and Upgrades
Many of Epic’s customers have a large portion of the skilled nursing population that is part of...
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Director
Relationship
The vendor reaches out on a regular basis to engage us. We aren’t always as responsive as we should...
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Director
Functionality and Upgrades
I am impressed by the number of reports in the system. I am also frustrated by the inability to...
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Director
Functionality and Upgrades
The Long-term Care module is not as mature as the acute care and ambulatory products, but it is on...
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Director
Relationship
Epic has been very proactive. They are constantly ahead of the curve. They are always bringing new...
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Director
ROI / Cost (care and feeding)
Epic is very expensive, but we do get value from the system. We are an integrated system, so we have...
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Director
Functionality and Upgrades
The system is very user friendly and is a solid product. The functionality that we need to meet...
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Director
Relationship
Epic is excellent to work with. I always like to think that we have a partnership; that is the way...
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