EpicCare Long-term Care Comments

 
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User Commentary

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CIO

Service and Support

Epic's long-term care team is very engaged. That team is taking the time to work with and listen to...

Jan 2021
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CIO

Relationship

Epic has been very responsive and proactive, especially with recent changes. Adding a PDPM was a...

Nov 2020
 Helpful

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CIO

Functionality and Upgrades

I would tell others to take advantage of all of this solution's functionality. We have to make sure...

Nov 2020
 Helpful

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CIO

Implementation and Training

The implementation was difficult because there were not a lot of sites that we could ask about how...

Nov 2020
 Helpful

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CIO

Implementation and Training

During our implementation, Epic provided some solid training and lesson plans. The other side to...

Nov 2020
 Helpful

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CIO

Functionality and Upgrades

For my organization, leave of absence and patient movement are at a separate campus. This solution...

Nov 2020
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CIO

Functionality and Upgrades

The system is easy to use, especially if staff members rotate through the system. Our staff members...

Nov 2020
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CIO

Functionality and Upgrades

This solution's functionality is great for billing. It gives our billing staff members more clarity...

Nov 2020
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CIO

Relationship

Epic's executive involvement has been good. They are transparent about their capabilities. The...

Nov 2020
 Helpful

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CIO

Functionality and Upgrades

We are happy with this product. Our doctors like the extraction tools and documentation. This tool...

Nov 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

I think that we are receiving our money's worth from this solution. We pay a lot of money for Epic...

Nov 2020
 Helpful

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CIO

Interfacing and Integration

The system works well with other Epic platforms. It is so valuable to have this solution integrated...

Nov 2020
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Director

Service and Support

In terms of ongoing training, I understand that our scope of work is a little different. Sometimes...

Nov 2020
 Helpful

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Director

Service and Support

What is working well is the responsiveness of the support person we have. If we need help, we get...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

If someone asked me about the system, I would say that it still feels like a hospital-based program....

Nov 2020
 Helpful

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CMIO

Functionality and Upgrades

Epic does a great job, and they have encompassing releases, but there are always some pieces that...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

In long-term care, there are a lot of regulatory things that are changing because of the COVID-19...

Aug 2020
 Helpful

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Manager

Relationship

Epic mostly keeps their promises, but not with everything. They try to do a lot, but I think the...

Aug 2020
 Helpful

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Manager

Implementation and Training

As far as the implementation goes, the training could be much improved. Epic’s training schedules...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The system pulls the staff and the front-end user away from the patient way too much. In long-term...

Aug 2020
 Helpful

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Manager

Future Outlook

I would say the system's functionality has gotten a little better. I wouldn’t have rated it very...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

At the organization level, we have a couple of long-term care analysts, and they have really done a...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Epic really does stay on top of things when the regulatory environment changes. I get emails from...

Aug 2020
 Helpful

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Manager

Relationship

Epic’s executives were not as engaged as first, but once we ran into some go-live issues, things got...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

We would not purchase Epic's software in the long-term care setting again. It is very acute care...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The Epic build was severely delayed, and there needs to be more understanding of the build. There...

Aug 2020
 Helpful

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CIO

Service and Support

When we started with the product, it wasn’t fully baked, but Epic came through and did all of the...

Jul 2020
 Helpful

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CIO

Interfacing and Integration

We didn’t choose the product because it is the best niche product in the market; we chose it because...

Jul 2020
 Helpful

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CIO

Functionality and Upgrades

We have been very happy with the solution. If all I did was run long-term care facilities, I don’t...

Jul 2020
 Helpful

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CIO

Functionality and Upgrades

We would like to bill weekly, and Epic’s system is set up to only do monthly invoices. Changing the...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

Overall, things with EpicCare Long-term Care have been fine. We went live with it a while ago, and...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The system is part of our long-term plans. We are actually adding on a new long-term care facility,...

Jul 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

EpicCare Long-term Care is a new application. It has some core features, but integration with...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The system is expensive. We get good value, but I don’t know whether anything is worth what we pay,...

Jul 2020
 Helpful

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Director

Service and Support

I predict that we will be very satisfied with Epic in a year from now. They do a good job, and they...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

I have been working very closely with Epic for a while to really get what I have needed. The initial...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

I would have hesitations about buying Epic again. EpicCare Long-term Care is a young product. There...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

There were some expectations for long-term care that Epic just wasn’t meeting at the time that we...

Jul 2020
 Helpful

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Director

Technology

Epic took their inpatient product and simply moved it into the long-term care world. Of course, many...

Jul 2020
 Helpful

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Director

Service and Support

Epic often provides checklists and scales that help us understand where we are relative to our...

Jul 2020
 Helpful

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Director

Interfacing and Integration

Customers on the integrated Epic platform are naturally very integrated. Despite some of the...

Jul 2020
 Helpful

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Nurse

Functionality and Upgrades

I would purchase Epic’s system again if the decision were up to me. We really liked it when it was...

Jul 2020
 Helpful

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Nurse

Service and Support

Epic keeps their promises. I didn’t have any trouble with the Epic people. They came a few times and...

Jul 2020
 Helpful

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Nurse

Functionality and Upgrades

Epic’s implementation services and training were very good. I really like the product. When we...

Jul 2020
 Helpful

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Nurse

Other Observations & Comments

I personally haven’t talked to the Epic people since they were here for our implementation, but they...

Jul 2020
 Helpful

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Nurse

Functionality and Upgrades

In terms of driving tangible outcomes, Epic’s system does well for us. The reports are really good....

Jul 2020
 Helpful

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Nurse

Functionality and Upgrades

I really like where Epic has the CNAs put the ADL information, but it doesn’t go over to the...

Jul 2020
 Helpful

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Nurse

Service and Support

We love the Epic program. We are still learning things about it. When COVID-19, we didn’t have any...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The majority of the time, the product works pretty well. Epic gives us an out-of-the box solution,...

Jul 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Integration with the solution has been pretty good. We can see more things with the system, but we...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Epic sent developers out to talk to the end users and get feedback on what is missing in the product...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The ease of use is generally good. The system has its quirks that are different from our last...

Jul 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Epic is still working on a lot of issues on the billing side of things. It is difficult trying to...

Jul 2020
 Helpful

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Analyst/Coordinator

Relationship

We have weekly meetings with our Epic contact. Our current contact is a bit newer and is the third...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

Once Epic knows what the issue is, they research it. Some things they can’t fix, and they end up...

Jul 2020
 Helpful

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Analyst/Coordinator

Relationship

I think the Epic executives have been more involved than usual with the module. They really want to...

Jul 2020
 Helpful

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Analyst/Coordinator

Future Outlook

I think my overall satisfaction will improve in the next year. Epic should be able to fix one of the...

Jul 2020
 Helpful

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Director

Other Observations & Comments

I would buy Epic's software again because once an organization is in with Epic, the organization is...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Epic doesn’t nickel-and-dime for the solution. They certainly have their opportunity to do so, but...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

Epic just made some changes, so I am expecting my satisfaction to climb. They try really hard. I...

Jul 2020
 Helpful

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Director

Other Observations & Comments

Our customer base is very resistant. But a lot of the resistance is why our customers have their...

Jul 2020
 Helpful

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Director

Other Observations & Comments

One of the low points of Epic is that there are a big transition and shift in their business...

Jul 2020
 Helpful

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Director

Service and Support

Epic has been helpful through the COVID-19 crisis. They have been giving us daily updates on...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

In terms of COVID-19, I would have liked the vendor to do things faster. But that is part of the...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I would absolutely buy the solution again. I like that it is an integrated health record so that...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Pulling funds in is hard for us financially, so we structured our contract in a way that would...

Jun 2020
 Helpful

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Director

Implementation and Training

The support that the implementation team provided to the local team was tremendous. The go-live...

Jun 2020
 Helpful

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Director

Implementation and Training

The training is reasonably good. It is challenging, especially if people are making a huge jump to a...

Jun 2020
 Helpful

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Director

Interfacing and Integration

We went from not being able to integrate at all to being integrated. We were always requesting...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

Many of Epic’s customers have a large portion of the skilled nursing population that is part of...

Jun 2020
 Helpful

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Director

Relationship

The vendor reaches out on a regular basis to engage us. We aren’t always as responsive as we should...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

I am impressed by the number of reports in the system. I am also frustrated by the inability to...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The Long-term Care module is not as mature as the acute care and ambulatory products, but it is on...

Jun 2020
 Helpful

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Director

Relationship

Epic has been very proactive. They are constantly ahead of the curve. They are always bringing new...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Epic is very expensive, but we do get value from the system. We are an integrated system, so we have...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The system is very user friendly and is a solid product. The functionality that we need to meet...

Jun 2020
 Helpful

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Director

Relationship

Epic is excellent to work with. I always like to think that we have a partnership; that is the way...

Jun 2020
 Helpful

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