Resolute Hospital Billing
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Coray Tate
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User Commentary

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CIO

Epic doesn’t make a lot of promises, but when Epic does make promises, the vendor keeps those promises....

Jun 2022
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CIO

Epic avoids nickel-and-diming. They even took price increases and some other things off the table...

Jun 2022
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VP/Other Executive

The platform is pretty easy to use, and we have relatively good dashboarding.

Jun 2022
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VP/Other Executive

With Resolute Hospital Billing, there are always issues with capturing charges where a department...

Jun 2022
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VP/Other Executive

We had deficiencies in our training because we did the training virtually, and we had some...

Jun 2022
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VP/Other Executive

The system is not as flexible or as advanced as we would like. There are a bunch of things I need,...

Jun 2022
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VP/Other Executive

Years ago, we were told that we were going to consolidate our systems with Epic and have one...

Jun 2022
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VP/Other Executive

I am neutral about recommending Epic because I think success with the vendor is dependent on having...

Jun 2022
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VP/Other Executive

Epic is like Microsoft was in the '90s. I don't find that I have the influence that I would like to...

Jun 2022
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VP/Other Executive

I don't know what the alternative is because Epic is the most ubiquitous platform in the country...

Jun 2022
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VP/Other Executive

I don't like that Epic has less of a focus on the revenue cycle and more of a focus on hospitals and...

Jun 2022
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VP/Other Executive

A deficiency we are experiencing is that Resolute Hospital Billing can be configured in almost any...

Jun 2022
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Manager

I have used old systems in the past, so it has been phenomenal to jump into this arena where things...

Jun 2022
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Manager

We are happy with the support that we get from Epic. Epic is rock solid with their technical...

Jun 2022
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Manager

Epic has streamlined the registration process to make it easier. The vendor is adding some...

Jun 2022
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Manager

Epic monitors things to see where customers are using automation outside of Epic's software to try...

Jun 2022
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Manager

There are a lot of APIs available through Epic’s App Orchard on the clinical side. But Epic hasn't...

Jun 2022
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Manager

Epic needs to work on streamlining the system's workflows because that causes issues sometimes. If...

Jun 2022
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Manager

A lot of the optimizations we ask Epic for are one or two upgrades away from us. I wish there were a...

Jun 2022
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CIO

I am gung ho about Epic because they continue to be a good partner. Epic is great at being proactive....

Jun 2022
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CIO

Every once in a while, we need to do a check-in with Epic and let them know that there seems to be...

Jun 2022
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CIO

Sometimes Epic can be a little tone deaf if we aren't talking to the right person, but once we talk...

Jun 2022
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Director

I am impressed with Epic. From a technical perspective, the vendor's database is fantastic. What the...

Jun 2022
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Director

With the expense that we paid for Resolute Hospital Billing, we would love to be able to get rid of...

Jun 2022
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Director

I am really impressed with how Epic is pushing to improve the overall patient financial experience....

Jun 2022
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Manager

I absolutely love Epic because they will work with us on getting things that we need if we think we...

Jun 2022
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Manager

Epic will give us incentives for doing certain things, so they definitely avoid nickel-and-diming.

Jun 2022
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CIO

Epic is very responsive. When we put in tickets, we can get answers. If the support people don't...

Jun 2022
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Analyst/Coordinator

For something that controls so much, Resolute Hospital Billing is streamlined in terms of...

Jun 2022
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Analyst/Coordinator

The Epic platform is not as web based as other products, but it is migrating to a web-based...

Jun 2022
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Director

Epic’s staff tends to promise things that are very difficult to deliver. For example, we implemented...

Jun 2022
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Director

Epic needs better tips on where to find things under the system's new upgrade because my management...

Jun 2022
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Director

I am a little jaded after a recent implementation. My impression was that Epic’s clinical modules...

Jun 2022
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Director

Epic doesn’t play well with others. With file transfers in the system, there are a lot of potential...

Jun 2022
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CIO

Epic delivers on what they tell us they are going to. The vendor's timelines are aggressive, and we...

Jun 2022
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VP/Other Executive

I like Resolute Hospital Billing because of the ease with which I can pull information. We knew what...

Jun 2022
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Director

I meet with Epic frequently, and they are really good. Because they are a technology company,...

Jun 2022
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Director

The product's design, stability, and reliability could be better.

May 2022
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CIO

Resolute Hospital Billing works, and we are happy. Our revenue cycle performance is really good, and...

Apr 2022
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CIO

Epic is the real deal. They are visionary, focused, and driven. Epic always delivers, and they...

Apr 2022
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Manager

Epic's support people have always been right there for us. They are very helpful, and they always...

Apr 2022
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Manager

Epic is constantly working with us on possible improvements to the system. They are always looking...

Apr 2022
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CIO

We have run into issues with the product that we have had to report after the fact. Sometimes when...

Apr 2022
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CIO

The product is working for us. Our issues have more to do with internal operations processes rather...

Apr 2022
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VP/Other Executive

I am a big fan of Epic. Their software is the best in the market. Epic's functionality is very...

Mar 2022
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VP/Other Executive

In the last couple of years, Epic has done a much better job of taking needed improvements for both...

Mar 2022
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Director

Resolute Hospital Billing is the best hospital revenue cycle system I have used. It is very...

Mar 2022
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Director

The system's professional billing component is integrated. It is siloed from the system's...

Mar 2022
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Director

We feel like we constantly have to go back to Epic and ask for training on how new releases apply to...

Mar 2022
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Analyst/Coordinator

Epic is always delivering new technology. We get updates regularly.

Mar 2022
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Director

Epic has so much training available. They have webinars all the time. The in-person training that my...

Mar 2022
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VP/Other Executive

I don’t know what we would do without Epic. Their R&D is impressive; Epic continues to develop, and...

Mar 2022
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Director

Some of the items on our Epic wish list are already in play. Epic is working to make the display...

Mar 2022
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Director

Epic always provides us with opportunities to meet with their high-level staff.

Mar 2022
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VP/Other Executive

Epic does charge us for certain things I don't think they should, like licensing for additional...

Feb 2022
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VP/Other Executive

The Epic system is the best monolithic platform out there. It is the top integrated platform for a...

Feb 2022
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VP/Other Executive

Epic should do a better job at annual reviews of the organization to share what functionality is...

Feb 2022
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VP/Other Executive

I would emphatically say that I would buy Resolute Hospital Billing again. Whether we get our...

Feb 2022
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VP/Other Executive

I have never been dissatisfied with what Epic has promised and delivered. The one thing that may...

Feb 2022
||
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VP/Other Executive

Early on, we were charged a lot for the product because we had a lot of custom programming, but Epic...

Feb 2022
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VP/Other Executive

How we are impacted in our revenue cycle for the implementation would be different if we were just...

Feb 2022
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VP/Other Executive

There is always room for enhancement. Epic has a good forum for us to input enhancements or things...

Feb 2022
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VP/Other Executive

Epic has come a long way with their road maps. Now, we know what is coming where we used to not know....

Feb 2022
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VP/Other Executive

Epic's system isn't the friendliest when it comes to plug-and-play things to keep things in one...

Feb 2022
||
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CIO

Epic has been losing a lot of staff lately, and that is getting to be problematic. The support teams...

Feb 2022
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VP/Other Executive

We have received our money's worth. Resolute Hospital Billing is a very solid product that does...

Feb 2022
||
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VP/Other Executive

The vendor partnership is structurally sound. Epic has a model with resources that are partnered...

Feb 2022
||
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VP/Other Executive

My criticism is that it seems like the longer we are an Epic customer, the more we see resources...

Feb 2022
||
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Director

Epic tends to lack clarity on exactly what is available in the version that we are implementing. So...

Feb 2022
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Manager

Epic has a very broad-based revenue cycle, but they need to go deeper into some of the different...

Feb 2022
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Director

Epic needs to be better at working with providers to better build what we are asking for as opposed...

Feb 2022
||
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Director

The ultimate key to any relationship is how well the vendor's support people are there for us and...

Feb 2022
||
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Director

Especially in terms of insurance follow-up, the tools that we have from a patient accounting...

Feb 2022
||
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Director

The product works as intended. There are always improvements that could be made, and Epic is well...

Feb 2022
||
(0)
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Manager

The solution development from Epic is probably slower than anybody would like, but everybody needs...

Feb 2022
||
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Manager

Epic has been very responsive, proactive, and plugged in to all that has come through the pandemic...

Feb 2022
||
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Director

Epic is in our long-term plans because Epic has become so embedded in everything we do, so it would...

Feb 2022
||
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Director

The way payments are posted, reversed, and moved in Resolute Hospital Billing is very...

Feb 2022
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Director

One thing that really sets Epic apart is the continuous improvement. The product keeps evolving, and...

Feb 2022
||
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Manager

We have Epic’s full suite from front to back, and the system is going quite well. We are in the...

Feb 2022
||
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Manager

The application’s flexibility is its greatest strength. We can do so much with the system that we...

Feb 2022
||
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Manager

Epic's organizational integration is weak. Oftentimes, when we need support for something, it is...

Feb 2022
||
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Manager

There is always something that we expect from the product, and Epic lets us know that feature...

Feb 2022
||
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Manager

Epic is constantly changing the goalposts for the product. Training is always being dragged along...

Feb 2022
||
(0)
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Manager

The low ease of use for the end user is not actually a ding on Epic. The low ease of use is really...

Feb 2022
||
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Manager

We are using Epic's software for estimates, but the estimate piece is something that Epic has really...

Feb 2022
||
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Director

Epic's training is the best in the industry. I have been trained on a few other vendors' systems,...

Feb 2022
||
(0)
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Director

Epic could probably deliver new technology more quickly if we could take it more quickly.

Feb 2022
||
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Director

The issues that we have aren't really because of the software. We have those issues because it is...

Feb 2022
||
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Manager

We build all the contracts out in Epic's software as well as in third-party software with front-end...

Feb 2022
||
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Manager

We have all of our contracts loaded into Epic's system. That was part of our initial ask so that we...

Feb 2022
||
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Manager

When we got on Epic's system years ago, it couldn’t do some of the Medicare reimbursement...

Feb 2022
||
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Analyst/Coordinator

Our patient accounting system is not very forgiving. It is mouse based, and there are not a lot of...

Jan 2022
||
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Director

Things are going well with Resolute Hospital Billing. We get outcomes from the product in terms of...

Jan 2022
||
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Director

One weakness of the product is the poor usability. The work in the product is not as streamlined as...

Jan 2022
||
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Director

We have a unique and collaborative relationship with Epic, so we have a bit of insight not just into...

Jan 2022
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VP/Other Executive

The solution is great. I wish that its professional billing worked more like its hospital billing....

Jan 2022
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VP/Other Executive

Epic listens to us, takes our ideas, and implements those ideas. They do a really good job of...

Jan 2022
||
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Manager

Epic has their quarterly updates where they let us know what is coming, and we get documentation....

Dec 2021
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Manager

Epic wants the perfect system where they don't have to fix anything or worry about it from day to...

Dec 2021
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VP/Other Executive

There are things I would like to be different, and end users would probably like everything about...

Dec 2021
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Director

On the financial side, the Epic system is connected to our EMR. The front end drives the back end....

Dec 2021
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Director

The implementation of Resolute Hospital Billing went extremely well. Epic did a such a good job and...

Dec 2021
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Director

I have never had any experience where Epic has promised me something that they haven't delivered. We...

Dec 2021
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Director

The game changer for us with having Epic’s product has been being able to set up a single billing...

Dec 2021
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Director

We can share information across our system as well as with other healthcare systems that are on the...

Dec 2021
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CMIO

Epic keeps their promises. It is hard to get Epic to promise things sometimes, but that is okay.

Dec 2021
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Manager

Our experience with Resolute Hospital Billing has been good. It flows so much better than Resolute...

Nov 2021
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Manager

Resolute Hospital Billing does the majority of what we want it to do, but there are things we could...

Nov 2021
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Manager

Epic is right on target when it comes to delivering new technology, especially around any government...

Nov 2021
||
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Manager

I like the flexibility and different reporting capabilities in Resolute Hospital Billing....

Nov 2021
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Manager

I know Epic is working on this, but for productivity and quality, it would be great for the end...

Nov 2021
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Manager

I would tell people to get the Epic system. It is the best that I have ever worked with. We can...

Nov 2021
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Manager

With the work queues in Resolute Hospital Billing, when we want certain columns, we can't easily...

Nov 2021
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Director

Epic has the best system on the market. I would argue that there is no better vendor out there. Epic...

Nov 2021
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Director

If a patient has a medical record at another organization in our area that has Epic's system, Care...

Nov 2021
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Director

A lot of our patients are out of jobs thanks to the pandemic, and they want payment plans. Epic's...

Nov 2021
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VP/Other Executive

Everything is good with Resolute Hospital Billing. The system works great compared to other systems...

Nov 2021
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VP/Other Executive

I like the availability of all the information. In other host systems, the information is more...

Nov 2021
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VP/Other Executive

The only thing on our wish list for Epic is a change in the expected reimbursement functionality. We...

Nov 2021
||
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VP/Other Executive

I haven't seen any new technology for Resolute Hospital Billing. Epic comes out with things and does...

Nov 2021
||
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VP/Other Executive

If I were giving someone insights about Resolute Hospital Billing, I would tell them that Epic's...

Nov 2021
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Manager

Epic is very effective at updating the system to keep in pace with current laws, functionality, and...

Oct 2021
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Manager

We have ongoing meetings at the executive level, so the executives are very engaged.

Oct 2021
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Manager

I would like to see more integration with web applications in Resolute Hospital Billing. Epic has a...

Oct 2021
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Manager

Epic is outstanding from a support standpoint. With a lot of vendors, we get a customer service...

Oct 2021
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Manager

We would definitely buy Resolute Hospital Billing again. It has a very robust front end. The system...

Oct 2021
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Manager

Epic is very good from a support standpoint. We have a dedicated technical resource from Epic that I...

Oct 2021
||
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Manager

Epic updates the system on a quarterly basis, and the documentation and technical support are...

Oct 2021
||
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Director

Epic moving to quarterly updates really helped our IT teams implement and be more successful.

Oct 2021
||
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Director

We notice that Epic seems to delay the release of or updates when they don't need to. We ask for the...

Oct 2021
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Director

A lot of times, the training comes from our internal teams. Epic gives us an update, but then they...

Oct 2021
||
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Director

Epic is so expensive compared to other vendors.

Oct 2021
||
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CFO

Resolute Hospital Billing is a complex system. Epic has done a good job of listening to and...

Oct 2021
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CFO

Epic's software is cumbersome in that it allows us the flexibility to create many work queues but...

Oct 2021
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CFO

Epic has some canned reports from the revenue cycle dashboard that are very good. There is a lot of...

Oct 2021
||
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Manager

Before Resolute Hospital Billing, we were on another product, and the two products are very...

Oct 2021
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Manager

Some things that are unique to our organization are not easy to deal with using the Epic solution....

Oct 2021
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Manager

Epic charges for little things. If we wanted to have Epic develop something, we would probably pay...

Oct 2021
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Manager

There are still things that Epic could work in. They are a pretty big company, so many facilities...

Oct 2021
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CIO

Epic's financial products started us on our migration from another product to Epic. All the revenue...

Oct 2021
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Director

Resolute Hospital Billing is intuitive in nature. When somebody is using it, it does a great job of...

Oct 2021
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Director

I thought Epic was a little slow to create capabilities for vaccine scheduling.

Oct 2021
||
(0)
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Director

Epic does listen, and when I come to them with things we could try, they do it. If I say that I wish...

Oct 2021
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Director

Epic is trying to improve functionality and efficiencies within the product. Epic promotes a lot of...

Sep 2021
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Director

We have been trying to integrate a product that gives us guidelines to determine a patient's status...

Sep 2021
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VP/Other Executive

Some of the reimbursements for DRGs and bundled payments are a bit simplistic. However, the...

Sep 2021
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Director

Resolute Hospital Billing works very well in my department. With Epic's queue-driven workflow, we...

Sep 2021
||
(0)
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Director

I don't work with the technical support people on a regular basis, but the Epic technical support...

Sep 2021
||
(0)
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Director

I have access to the user web, so I can go out there and see what is going on in some of the...

Sep 2021
||
(0)
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Director

Epic has been Johnny-on-the-Spot meeting with us about the whole digital transformation and trying...

Sep 2021
||
(0)
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Director

There are so many applications Epic has and so many spots we have to go to. The system doesn’t meet...

Sep 2021
||
(0)
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Director

Epic is very futuristic. They are always looking for improvements, and I like that they have more...

Sep 2021
||
(0)
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Director

With the digital transformation and the self-pay for that, one of the things the vendor talked about...

Sep 2021
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VP/Other Executive

Epic has really improved how helpful they are to their clients. I have a person called a revenue...

Sep 2021
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VP/Other Executive

Epic really tries to keep their clients from using things like automation bots. I think that they...

Sep 2021
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Director

We have done well with Epic's product, and I would definitely recommend Epic. We still have the...

Aug 2021
||
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Director

It has been a considerable resource spend to get Epic's software up and going. It has taken a lot...

Aug 2021
||
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Manager

We don’t maintain the product immediately with the updates as some organizations do. We have...

Aug 2021
||
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Manager

We are generally very satisfied with the product. We are very satisfied with the integration. It...

Aug 2021
||
(0)
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Manager

There are a lot of variables and moving pieces to the product, and sometimes it is a little...

Aug 2021
||
(0)
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Director

We don't get any real training from Epic. That mainly comes through our in-house shop. Epic does a...

Aug 2021
||
(0)
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Director

We have to call our internal support team that then goes to Epic’s support team. Epic has worked...

Aug 2021
||
(0)
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Manager

We have a person who is amazing and who keeps our things clean. That person is pretty proactive on...

Aug 2021
||
(0)
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Manager

Epic doesn’t always keep their promises. They promise that some things are coming, but when we start...

Aug 2021
||
(0)
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Manager

Resolute Hospital Billing is an expensive system. We are on the Gold Star program, so we get a price...

Aug 2021
||
(0)
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Manager

Our most recent implementation was good. The implementations have been smoother the longer we have...

Aug 2021
||
(0)
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Manager

If the end users don’t follow the workflow properly, the system will break. There are some issues...

Aug 2021
||
(0)
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Director

There are a couple of trains of thought about how people calculate their A/R days. The way that we...

Jul 2021
||
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Director

Epic has been saying for quite a while that they would develop a pharmacy A/R system. That was a...

Jul 2021
||
(0)
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Director

My little ding is that I really wish that the vendor considered some things and gave us checks on...

Jul 2021
||
(0)
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Director

Overall, Resolute Hospital Billing is solid and works very well.

Jul 2021
||
(0)
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Director

We see the most turnover with our technical support people. If a person isn't cutting it, the vendor...

Jul 2021
||
(0)
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Director

We have had a lot of turnover on our Epic team. Epic brings in young people, which is fine, and...

Jul 2021
||
(0)
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VP/Other Executive

With Resolute Hospital Billing, our cash trending year over year is better than it was previously.

Jul 2021
||
(0)
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VP/Other Executive

The tenure of the implementation staff when compared to what was in the system caused a lot of...

Jul 2021
||
(0)
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VP/Other Executive

The tools work great. Epic has provided a lot of reports, but a lot of times, those reports aren’t...

Jul 2021
||
(0)
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VP/Other Executive

Resolute Hospital Billing does not do detailed A/R reporting, or at least we don’t have it set up to...

Jul 2021
||
(0)
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VP/Other Executive

Resolute Hospital Billing's dashboards are really helpful, but we can’t drill in. We can see that...

Jul 2021
||
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