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Access info about Patient Financial Engagement on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Flywire (Simplee): Patient Financial Engagement Platform Comments
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KLAS Research Director - Mac Boyter
Subject Expert

Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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Director

Functionality and Upgrades

Patients don’t really complain about not being able to get on the system unless they want to get...

Dec 2020
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Director

Functionality and Upgrades

The only issue patients call us for is when our patient accounting system doesn’t communicate with...

Dec 2020
(0)
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VP/Other Executive

Service and Support

COVID-19 had little to do with what the vendor provided us. They were always giving us data to help...

Dec 2020
(0)
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VP/Other Executive

Service and Support

We decided to go with this product based on one of our executive's previous experiences and that...

Dec 2020
(0)
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VP/Other Executive

Other Observations & Comments

I would buy this system again, but it is qualified. Everyone needs to remember that the first thing...

Dec 2020
(0)
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VP/Other Executive

Service and Support

The vendor keeps their promises. I wouldn't say that any vendor ever delivers 100%, but I would say...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

If we are thinking about patient experience, we really want the patients to get one statement. The...

Dec 2020
(0)
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VP/Other Executive

Other Observations & Comments

We frequently have to find the problem and tell the vendor about it. In all fairness, we are a huge...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Simplee did our implementation, and they did a wonderful job. They rescued us. We were trying to...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I would give the upgrades a very high rating. Any little bumps in the road are a normal part of the...

Oct 2020
(0)
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VP/Other Executive

Relationship

When the vendor was Simplee, we had lunch with the executives regularly. With Flywire Health, the...

Oct 2020
(0)
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VP/Other Executive

Relationship

Flywire Health is very proactive. They come out and meet with us regularly. They go over what they...

Oct 2020
(0)
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VP/Other Executive

Service and Support

Flywire Health has done an excellent job of supporting us during the COVID-19 crisis. One thing that...

Oct 2020
(0)
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VP/Other Executive

Other Observations & Comments

Flywire Health might be part of our long-term plans. We have been implementing another system, and...

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We negotiated the pricing up front.

Oct 2020
(0)
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VP/Other Executive

Service and Support

When it comes to the product working as the vendor promoted, that gets a pretty good score. It took...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

On the back end, I think Flywire has all the bells and whistles we want and need. The vendor is...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The vendor has all of the tools, and they tend to want to use them the way they want to use them as...

Oct 2020
(0)
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VP/Other Executive

Implementation and Training

The vendor’s implementation team really buckled down during COVID-19. It has been really easy to say...

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

I don’t feel like I have been nickel-and-dimed. We have a strong contract, and it is working....

Oct 2020
(0)
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VP/Other Executive

Relationship

Flywire is a good product. In terms of driving tangible outcomes, we are driving part of those, and...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

Relationship

I know the products we have are all part of the long-term plan. If we were starting over with...

Oct 2020
(0)
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Manager

Service and Support

The product support was rusty at first, but we pushed, and we have regular conversations to make...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I would like to see issues get resolved more quickly, but it is what it is. When we ask for letter...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Flywire is pretty intuitive. The end users are able to figure it out easily. When we tie that into...

Oct 2020
(0)
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Manager

Technology

I haven't seen a lot of new technology from the vendor. They get some new functionality, but they...

Oct 2020
(0)
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Manager

Lessons Learned

We submit any issues we have through tickets. Flywire Health pays attention, but it takes them a...

Oct 2020
(0)
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Manager

Relationship

Flywire Health isn't good at being proactive. They just deliver what they say, but they don't really...

Oct 2020
(0)
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Manager

Implementation and Training

Flywire Health approached the implementation process like they were always right. They didn't take...

Oct 2020
(0)
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 or  to see details.

Manager

Implementation and Training

Flywire Health has gone through some people in the time that we have been with the vendor. The...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The product works well and is what the vendor said it would be. Simplee is just getting to be a part...

Oct 2020
(0)
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Manager

Interfacing and Integration

One of the main rubs that we have with the system is that it doesn’t have Epic integration. Payments...

Oct 2020
(0)
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Manager

Relationship

We experienced a lot of turnover with our provider liaison role, or the director of client success...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Early on after I became manager, we were finding lots of issues between our Epic system and Flywire,...

Oct 2020
(0)
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Manager

Implementation and Training

The gaps we have are largely training based and relate to the end users in the back office. But I...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Flywire Health is rolling out a feature that will let us make templates for our back-office users...

Oct 2020
(0)
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Manager

Service and Support

The support is very good. We are working with the vendor more now, but the outcomes haven’t been...

Oct 2020
(0)
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Manager

Service and Support

In terms of the vendor's support during COVID-19, it has been quiet on their end. I didn’t see that...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Prior to going with Simplee, we had another product that was less than desirable. It was not...

Sep 2020
(0)
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Director

Service and Support

I haven’t had much interaction with Flywire Health during the COVID-19 crisis. Flywire Health has...

Sep 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I think we would probably make the same decision and buy the system again. Flywire Health has served...

Sep 2020
(0)
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Director

Functionality and Upgrades

I really like the payment portal. It is easy for patients to see and make payments. We have had a...

Jul 2020
(0)
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Director

Functionality and Upgrades

The statements look so good. They are very easy for patients to read. The statements include a lot...

Jul 2020
(0)
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Director

Relationship

The folks at Flywire Health are very responsive to my needs. They are friendly and supportive.

Jul 2020
(0)
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VP/Other Executive

Other Observations & Comments

The support that we got from the vendor through COVID-19 wasn't that much different than normal. The...

Jul 2020
(0)
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VP/Other Executive

Other Observations & Comments

There are a couple of items that the vendor hasn't delivered just yet, so they haven't always kept...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Simplee is pretty good about nickel-and-diming me. I feel like I sign a sales order every quarter...

Jul 2020
(0)
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 or  to see details.

VP/Other Executive

Technology

There are little things that seem to break in Simplee's system. The product is brittle.

Jul 2020
(0)
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VP/Other Executive

Other Observations & Comments

Simplee's support is pretty prompt. Fortunately, I have a relationship with Simplee's executives. I...

Jul 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Simplee has been good in helping to drive tangible outcomes. We are definitely seeing a lot more...

Jul 2020
(0)
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VP/Other Executive

Relationship

I am a big supporter of Simplee, and I recommend their system to others, particularly if those...

Jul 2020
(0)
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Manager

Relationship

The vendor is really great. They are very quick to respond with answers, and when we send a ticket,...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Simplee avoids charging for every little thing. Our leaders probably track the success of the tool a...

Jul 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

Simplee has done well when it comes to integrating with our other system. The only thing that we...

Jul 2020
(0)
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Manager

Relationship

We really didn't notice anything different after the vendor acquisition. The vendor let us know that...

Jul 2020
(0)
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Manager

Service and Support

Simplee has been excellent about supporting us through the COVID-19 crisis. They talked with us...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The reason why we went with Simplee in the first place was the immaturity of another vendor's...

Jul 2020
(0)
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VP/Other Executive

Other Observations & Comments

The vendor's acquisition was fairly seamless. We haven’t noticed any change in the support that we...

Jul 2020
(0)
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VP/Other Executive

Functionality and Upgrades

All of the information we get in respect to adoption, patient engagement, and utilization comes from...

Jul 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The vendor is in their own little world, but they try to be innovative. If someone has a low...

Jul 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We use Flywire for a piece of our estimation. We typically use the data from our third-party system...

Jul 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The solution is very good when it comes to data integration. The vendor spends a lot of time making...

Jun 2020
(0)
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