Flywire (Simplee) Comments

 

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Current Time Inside Cache Tag Helper: 9/25/2020 4:37:33 PM and Model.EvProductId = 190176

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VP/Other Executive

Relationship

Flywire Health mostly kept their promises. As they handed off different customer relationship...

Sep 2020
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VP/Other Executive

Other Observations & Comments

We are an Epic shop, and Epic can be a little prickly in terms of who they let behind the golden...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

We are planning to partner with Flywire Health to test some things. They live in the patient-payment...

Sep 2020
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Director

Relationship

The vendor is always working on improving and always coming up with different and better ways to do...

Aug 2020
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Director

Service and Support

The vendor has been very supportive during the COVID-19 crisis. We have had to make some changes,...

Aug 2020
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Director

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We get a lot of free things, and that is good. We...

Aug 2020
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Director

Functionality and Upgrades

Some things are easier for the end users than other things. When the vendor gave us the capability...

Aug 2020
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Director

Technology

The vendor does a good job of delivering new technology that meets our needs. They always bring new...

Aug 2020
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Director

Future Outlook

The system doesn’t cost really anything, so we have definitely received our money’s worth. I predict...

Aug 2020
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Director

Service and Support

Everything about the system is beneficial. Everything the vendor does for us is great. They work...

Aug 2020
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Director

Relationship

The vendor works with us when we can’t pay something. We have cut a lot of our customer service...

Aug 2020
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Director

Service and Support

One of the things that I am really impressed with is that the vendor gives us great data. They also...

Aug 2020
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Director

Functionality and Upgrades

I really like the payment portal. It is easy for patients to see and make payments. We have had a...

Jul 2020
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Director

Functionality and Upgrades

The statements look so good. They are very easy for patients to read. The statements include a lot...

Jul 2020
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Director

Relationship

The folks at Flywire Health are very responsive to my needs. They are friendly and supportive.

Jul 2020
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VP/Other Executive

Other Observations & Comments

The support that we got from the vendor through COVID-19 wasn't that much different than normal. The...

Jul 2020
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VP/Other Executive

Other Observations & Comments

There are a couple of items that the vendor hasn't delivered just yet, so they haven't always kept...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Simplee is pretty good about nickel-and-diming me. I feel like I sign a sales order every quarter...

Jul 2020
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VP/Other Executive

Technology

There are little things that seem to break in Simplee's system. The product is brittle.

Jul 2020
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VP/Other Executive

Other Observations & Comments

Simplee's support is pretty prompt. Fortunately, I have a relationship with Simplee's executives. I...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

Simplee has been good in helping to drive tangible outcomes. We are definitely seeing a lot more...

Jul 2020
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VP/Other Executive

Relationship

I am a big supporter of Simplee, and I recommend their system to others, particularly if those...

Jul 2020
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Manager

Relationship

The vendor is really great. They are very quick to respond with answers, and when we send a ticket,...

Jul 2020
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Manager

Functionality and Upgrades

Simplee avoids charging for every little thing. Our leaders probably track the success of the tool a...

Jul 2020
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Manager

Interfacing and Integration

Simplee has done well when it comes to integrating with our other system. The only thing that we...

Jul 2020
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Manager

Relationship

We really didn't notice anything different after the vendor acquisition. The vendor let us know that...

Jul 2020
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Manager

Service and Support

Simplee has been excellent about supporting us through the COVID-19 crisis. They talked with us...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The reason why we went with Simplee in the first place was the immaturity of another vendor's...

Jul 2020
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VP/Other Executive

Other Observations & Comments

The vendor's acquisition was fairly seamless. We haven’t noticed any change in the support that we...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

All of the information we get in respect to adoption, patient engagement, and utilization comes from...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The vendor is in their own little world, but they try to be innovative. If someone has a low...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

We use Flywire for a piece of our estimation. We typically use the data from our third-party system...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The solution is very good when it comes to data integration. The vendor spends a lot of time making...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Simplee is pretty solid. They excel in providing a readable and consumer-friendly format in the system....

Jan 2020
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VP/Other Executive

Implementation and Training

The areas that are challenging in Simplee's system are the time and the speed it takes to implement...

Jan 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Simplee nickel-and-dimes a little bit. Everything new is a scope of work. Some of that is...

Jan 2020
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VP/Other Executive

Relationship

Simplee keeps their promises for the most part with the exception of certain timelines they haven't...

Jan 2020
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VP/Other Executive

Implementation and Training

Implementation is good with Simplee. Their people are very detailed and very cautious about not...

Jan 2020
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VP/Other Executive

Implementation and Training

Training with Simplee is poor. They just don't have the resources for training. Everything is the...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

There haven't been any disappointments in regard to Simplee's system working as promoted. There are...

Jan 2020
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VP/Other Executive

Relationship

There are a number of things that we are working through to make Simplee's system better. They have...

Jan 2020
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VP/Other Executive

Service and Support

The proactive support from Simplee is good. Simplee brings a lot of things to our attention. Simplee...

Jan 2020
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VP/Other Executive

Other Observations & Comments

We have some challenging times ahead with Simplee. We are making a big leap with some processes, so...

Jan 2020
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VP/Other Executive

Service and Support

When we were looking at products and portals, we went with another vendor for the outsourcing of the...

Dec 2019
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VP/Other Executive

ROI / Cost (care and feeding)

Simplee gives us a really cool ROI report, and they measure our Net Promoter Score and our...

Dec 2019
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VP/Other Executive

Future Outlook

Simplee has worked on everything we have wanted them to. They are engaged, and we receive a report...

Dec 2019
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VP/Other Executive

ROI / Cost (care and feeding)

Simplee charges per click on a lot of things, so I don't think that is nickel-and-diming; the cost...

Dec 2019
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VP/Other Executive

Relationship

Simplee didn’t keep their promises at first. I couldn’t get anything out of them, but they have...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

What makes Simplee's system different is that, if we log in and look at our page, we have tiles that...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

Driving tangible outcomes from Simplee's system is really good now. We are receiving a fabulous...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

Simplee's system can really bridge the gaps in the financial experience for patients. There is so...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

We needed more than what we were getting from our previous web portal software. That software could...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

Simplee's system communicates with patients on their level. The patient will get a statement that is...

Oct 2019
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Director

Technology

Simplee's system is a challenge, and the main problem is that it is complex. Anything dealing with...

Oct 2019
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Director

Functionality and Upgrades

On a positive note, Simplee's system is a fully-functional patient engagement portal. The patient...

Oct 2019
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Director

Functionality and Upgrades

We use metrics to see whether Simplee's system is of value to us. Cash is the first metric, followed...

Oct 2019
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Director

Functionality and Upgrades

Simplee has a great UI for both the patient and the provider sides. We are highly attracted to...

Oct 2019
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Director

Relationship

Simplee’s biggest challenge right now is their engineering and coding experience. Simplee had...

Oct 2019
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Director

Implementation and Training

Simplee didn’t provide any training. We had to do all of the training on our end.

Oct 2019
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Director

Other Observations & Comments

Simplee's product has been a struggle to use, but to be fair, we are very unique and ask for the...

Aug 2019
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Director

Functionality and Upgrades

Simplee's system is a patient-facing tool, and I think we have done a pretty good job of marketing...

Aug 2019
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Director

Relationship

Simplee fails with their communication and with the location of their developers. We are in the...

May 2019
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Director

Implementation and Training

There isn't a lot of training from Simplee.

May 2019
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Director

Win/Loss - Why they were selected (by current clients)

Simplee maintains the design and content of our statements and the online bill-pay portal. The work...

May 2019
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Director

Functionality and Upgrades

We don’t have to integrate a lot with the system. What Simplee does internally with their own...

May 2019
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Director

Service and Support

We have one dedicated person at Simplee, and it is hard to get in contact with that person. Simplee...

May 2019
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Director

Service and Support

In the very beginning, Simplee was actually very impressive. They had a technical resource that...

Feb 2019
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Director

Service and Support

We believe that Simplee is relying on one person to do all the support work. The person is very nice...

Feb 2019
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Director

Functionality and Upgrades

Simplee does produce a very phenomenal billing statement. It is very easy to read and is very...

Feb 2019
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Director

Functionality and Upgrades

We haven’t seen any signs of optimization from Simplee at this point. When we purchased the system,...

Feb 2019
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Director

ROI / Cost (care and feeding)

Simplee has a good portal. It is very clean and easy to understand and navigate. Some of our...

Feb 2019
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VP/Other Executive

Relationship

Simplee's product is fantastic, but Simplee doesn't know how to deal with the American market....

Feb 2019
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VP/Other Executive

Functionality and Upgrades

We are live with the Simplee patient portal. It is terrific. We get a lot of really great comments...

Feb 2019
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VP/Other Executive

Service and Support

We were going to use Simplee's pricing transparency product or their patient-facing price estimator....

Feb 2019
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VP/Other Executive

Functionality and Upgrades

Things are going well with the Simplee product. We have very positive survey results for our patient...

Apr 2018
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VP/Other Executive

Other Observations & Comments

Simplee’s product is not as sophisticated as we would like it to be. We have an internal product...

Apr 2018
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VP/Other Executive

Functionality and Upgrades

Simplee puts together performance reports for us on a routine basis. Simplee measures the number of...

Apr 2018
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VP/Other Executive

Implementation and Training

We are satisfied with Simplee, but they should take advantage of opportunities to improve some of...

Apr 2018
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We are replacing another vendor with Simplee because we love their online portal. They have been...

Apr 2018
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Director

Relationship

Simplee is great. We have been live with online bill pay and estimates for a while now. The vendor...

Jan 2018
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Director

Sales and Contracting

Simplee applies some unique conditions to the way in which they are paid by us. There is a discount...

Jan 2018
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