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Flywire (Simplee): Patient Financial Engagement Platform Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
Patients don’t really complain about not being able to get on the system unless they want to get...
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Director
Functionality and Upgrades
The only issue patients call us for is when our patient accounting system doesn’t communicate with...
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VP/Other Executive
Service and Support
COVID-19 had little to do with what the vendor provided us. They were always giving us data to help...
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VP/Other Executive
Service and Support
We decided to go with this product based on one of our executive's previous experiences and that...
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VP/Other Executive
Other Observations & Comments
I would buy this system again, but it is qualified. Everyone needs to remember that the first thing...
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VP/Other Executive
Service and Support
The vendor keeps their promises. I wouldn't say that any vendor ever delivers 100%, but I would say...
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VP/Other Executive
Functionality and Upgrades
If we are thinking about patient experience, we really want the patients to get one statement. The...
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VP/Other Executive
Other Observations & Comments
We frequently have to find the problem and tell the vendor about it. In all fairness, we are a huge...
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VP/Other Executive
Functionality and Upgrades
Simplee did our implementation, and they did a wonderful job. They rescued us. We were trying to...
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VP/Other Executive
Functionality and Upgrades
I would give the upgrades a very high rating. Any little bumps in the road are a normal part of the...
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VP/Other Executive
Relationship
When the vendor was Simplee, we had lunch with the executives regularly. With Flywire Health, the...
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VP/Other Executive
Relationship
Flywire Health is very proactive. They come out and meet with us regularly. They go over what they...
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VP/Other Executive
Service and Support
Flywire Health has done an excellent job of supporting us during the COVID-19 crisis. One thing that...
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VP/Other Executive
Other Observations & Comments
Flywire Health might be part of our long-term plans. We have been implementing another system, and...
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VP/Other Executive
ROI / Cost (care and feeding)
The vendor avoids charging for every little thing. We negotiated the pricing up front.
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VP/Other Executive
Service and Support
When it comes to the product working as the vendor promoted, that gets a pretty good score. It took...
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VP/Other Executive
Functionality and Upgrades
On the back end, I think Flywire has all the bells and whistles we want and need. The vendor is...
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VP/Other Executive
Functionality and Upgrades
The vendor has all of the tools, and they tend to want to use them the way they want to use them as...
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VP/Other Executive
Implementation and Training
The vendor’s implementation team really buckled down during COVID-19. It has been really easy to say...
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VP/Other Executive
ROI / Cost (care and feeding)
I don’t feel like I have been nickel-and-dimed. We have a strong contract, and it is working....
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VP/Other Executive
Relationship
Flywire is a good product. In terms of driving tangible outcomes, we are driving part of those, and...
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VP/Other Executive
Relationship
I know the products we have are all part of the long-term plan. If we were starting over with...
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Manager
Service and Support
The product support was rusty at first, but we pushed, and we have regular conversations to make...
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Manager
Functionality and Upgrades
I would like to see issues get resolved more quickly, but it is what it is. When we ask for letter...
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Manager
Functionality and Upgrades
Flywire is pretty intuitive. The end users are able to figure it out easily. When we tie that into...
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Manager
Technology
I haven't seen a lot of new technology from the vendor. They get some new functionality, but they...
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Manager
Lessons Learned
We submit any issues we have through tickets. Flywire Health pays attention, but it takes them a...
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Manager
Relationship
Flywire Health isn't good at being proactive. They just deliver what they say, but they don't really...
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Manager
Implementation and Training
Flywire Health approached the implementation process like they were always right. They didn't take...
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Manager
Implementation and Training
Flywire Health has gone through some people in the time that we have been with the vendor. The...
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Manager
Functionality and Upgrades
The product works well and is what the vendor said it would be. Simplee is just getting to be a part...
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Manager
Interfacing and Integration
One of the main rubs that we have with the system is that it doesn’t have Epic integration. Payments...
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Manager
Relationship
We experienced a lot of turnover with our provider liaison role, or the director of client success...
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Manager
ROI / Cost (care and feeding)
Early on after I became manager, we were finding lots of issues between our Epic system and Flywire,...
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Manager
Implementation and Training
The gaps we have are largely training based and relate to the end users in the back office. But I...
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Manager
Functionality and Upgrades
Flywire Health is rolling out a feature that will let us make templates for our back-office users...
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Manager
Service and Support
The support is very good. We are working with the vendor more now, but the outcomes haven’t been...
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Manager
Service and Support
In terms of the vendor's support during COVID-19, it has been quiet on their end. I didn’t see that...
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Director
Functionality and Upgrades
Prior to going with Simplee, we had another product that was less than desirable. It was not...
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Director
Service and Support
I haven’t had much interaction with Flywire Health during the COVID-19 crisis. Flywire Health has...
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Director
Functionality and Upgrades
I think we would probably make the same decision and buy the system again. Flywire Health has served...
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Director
Functionality and Upgrades
I really like the payment portal. It is easy for patients to see and make payments. We have had a...
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Director
Functionality and Upgrades
The statements look so good. They are very easy for patients to read. The statements include a lot...
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Director
Relationship
The folks at Flywire Health are very responsive to my needs. They are friendly and supportive.
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VP/Other Executive
Other Observations & Comments
The support that we got from the vendor through COVID-19 wasn't that much different than normal. The...
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VP/Other Executive
Other Observations & Comments
There are a couple of items that the vendor hasn't delivered just yet, so they haven't always kept...
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VP/Other Executive
ROI / Cost (care and feeding)
Simplee is pretty good about nickel-and-diming me. I feel like I sign a sales order every quarter...
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VP/Other Executive
Technology
There are little things that seem to break in Simplee's system. The product is brittle.
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VP/Other Executive
Other Observations & Comments
Simplee's support is pretty prompt. Fortunately, I have a relationship with Simplee's executives. I...
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VP/Other Executive
Functionality and Upgrades
Simplee has been good in helping to drive tangible outcomes. We are definitely seeing a lot more...
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VP/Other Executive
Relationship
I am a big supporter of Simplee, and I recommend their system to others, particularly if those...
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Manager
Relationship
The vendor is really great. They are very quick to respond with answers, and when we send a ticket,...
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Manager
Functionality and Upgrades
Simplee avoids charging for every little thing. Our leaders probably track the success of the tool a...
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Manager
Interfacing and Integration
Simplee has done well when it comes to integrating with our other system. The only thing that we...
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Manager
Relationship
We really didn't notice anything different after the vendor acquisition. The vendor let us know that...
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Manager
Service and Support
Simplee has been excellent about supporting us through the COVID-19 crisis. They talked with us...
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VP/Other Executive
ROI / Cost (care and feeding)
The reason why we went with Simplee in the first place was the immaturity of another vendor's...
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VP/Other Executive
Other Observations & Comments
The vendor's acquisition was fairly seamless. We haven’t noticed any change in the support that we...
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VP/Other Executive
Functionality and Upgrades
All of the information we get in respect to adoption, patient engagement, and utilization comes from...
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VP/Other Executive
Functionality and Upgrades
The vendor is in their own little world, but they try to be innovative. If someone has a low...
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VP/Other Executive
Functionality and Upgrades
We use Flywire for a piece of our estimation. We typically use the data from our third-party system...
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VP/Other Executive
Functionality and Upgrades
The solution is very good when it comes to data integration. The vendor spends a lot of time making...
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