Synapse VNA (TeraMedica)
Filtered view: All

Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Director

Fujifilm has been pretty involved in providing us with tactical and strategic guidance. Part of that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The main outcome that we have seen from the solution is that we now have a centralized storage so...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse VNA is a great product on paper, but every site is different and has different workflows....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We implemented Synapse VNA to capture some of our offices and departments that have their own...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With our organization, one size doesn't necessarily fit all, so Fujifilm has taken our feedback and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have an ROI for a couple of reasons. I pushed for and negotiated an extremely aggressive...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I like the solution's flexibility in being able to show anything non-DICOM, whether it is audio or a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our ROI for Synapse VNA will not be monetary. Our ROI is the safety and security of knowing we have...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The training for Synapse VNA was all virtual because of COVID-19. The training wasn’t very good. It...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Synapse VNA works extremely well. Users click on a link, and a web browser loads the images. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would like to see a research module created for the solution where the vendor was taking research...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sometimes Fuji charges us for things, but most of the time they don’t. I work with a Fuji engineer...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like the flexibility of Synapse VNA. We can connect to all kinds of systems and get information or...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fuji needs a better viewer. They package a universal viewer with Synapse VNA that is terrible.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The VNA just runs in the background. The only thing an organization needs is somebody to care for...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The upgrades go smoothly, and the product seems to function most of the time. We have maybe had one...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have seen an ROI with Synapse VNA because we have migrated millions of studies from multiple PACS....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One thing that drew us to the solution was that we already have a lot of Fujifilm solutions, and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution allows us to integrate with our EMR for things that aren't related to radiology and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A lot of end users don't even see Synapse VNA because we have other PACS tools. We have to do a lot...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

So we have found the TeraMedica VNA especially good to work with. We have found it to be highly...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Fujifilm's Synapse VNA is priced extremely well in terms of what we have to pay for the software.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Something about Synapse VNA that we have really enjoyed is our ability as a reseller to utilize that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The platform is very clean and simple to use. The way we implemented the system makes it not very...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had a few bumps in the road over the years, and there was some back and forth, but we worked...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It is sometimes really hard for the vendor to service their small customers with more niche needs....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's support has been great. The vendor has been able to identify bugs, and they have taken...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During our time with Fujifilm, there have been some things that haven't gone the way that we had...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Synapse VNA allows us to store images for the long term. I like the user interface. It is pretty...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I wish that Fujifilm would add bigger, more conspicuous buttons at the top of the dashboard instead...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have had the product for a long time. We have stayed current, and Fujifilm engages well with us....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The front end of Synapse VNA has changed significantly as the system has been built out. Fuji gave...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our DICOM departments have been very satisfied with the system. They didn't have a solution before....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The solution is very good, and Fujifilm definitely attempts to listen to us.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

DICOM images don't function well in the system, and non-DICOM images aren't great in the system...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fujifilm is very responsive to our emails and any services issues that we have. We have regular...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been able to turn off some historical archives for hospitals that we have purchased over the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am unhappy with Fuji’s viewer, but the back end has been fantastic.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, Fuji makes a good attempt to keep their promises. Sometimes, we request system...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fuji avoids nickel-and-diming. That being said, the caveat is that every time we ask for something,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Since we started the build, Fuji has put in only one thing that messed things up, and they backed it...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system's implementation wasn't as smooth as it probably should have been. There was a learning...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system isn't as easy to use as we thought that it should be. When we try to ingest outside...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has a different support line for each of their products. A lot of the time, when we call...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Fuji has a good VNA. It truly is neutral, but Fuji has been so worried about touting it as neutral...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The thing that we love about Fujifilm is that we have gotten almost all images at our organization...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse VNA doesn’t accept all kinds of images, and we thought it did.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is hard to get involvement from the people at Fujifilm.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fuji’s business model feels more like a partnership, and I don’t use that term lightly. Our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are not doing a huge volume, but we have had Synapse VNA in place long enough that based on our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The initial training from Fuji is really good. They do ongoing training as needed. Fuji does well,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The VNA is serving as a repository with the Synapse front end, so it is straightforward for the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm does a good job of understanding our needs. I think the American team is limited in their...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am very likely to recommend Synapse VNA, and I do it internally all the time. The tool is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can talk to an executive, and I have regular calls with the Fujifilm leadership team. So the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm tries to keep all of their promises. I think they fall short a bit on the support side. In...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we bought a VNA, we expected it to be able to handle our structure and all our use cases, but...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm is trying to be flexible. They are doing everything remotely now, and we have seen a lot of...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The VNA works well if users understand how to bring in new studies and how to index. Legacy systems...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think the system would support our integration goals really well if I had the staff and the time...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are not sure what tools to put in place for integration. We have multiple departments on multiple...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would really like to see Fuji give us more strategic advice as well as be more involved in a more...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Overall, we have had a good experience with Synapse VNA, and we have been able to expand out of our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

While we really like Synapse VNA and highly recommend it, one of the things I do share with people...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

What I have found with Fuji is that when we run into an issue that has larger complex solutions, we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Synapse VNA costs less than our previous platform. The system is flexible, so we can configure it to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t know whether I would buy this system again, but not based on the company. It is more based...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fuji has been very involved in the system. After we purchased it, they actually came up and did a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We kind of took the Field of Dreams approach with our TeraMedica VNA; build it, and they will come....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Fujifilm has a good VNA, but they always seem to be distracted by something else. Fujifilm is a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We needed to enable images for Epic's system. Our VNA allowed us to do that with a standard free...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our VNA was actually in terrible shape, and Fuji assigned a team to work with us. They have also...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, we are happy with Synapse VNA. There have been a couple of recent instances where...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We didn’t have any at-the-elbow support during our go-live. Fuji didn’t provide it. They really only...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fujifilm is very proactive. They have automated alerts for errors that will alert their service desk...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Synapse VNA is a very expensive solution for a duplicate type of solution. We are archiving images...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We don't have a strong need for Synapse VNA to be more like an image-processing tool. We need...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Even after many years, we still don't see a competitive model or another PACS solution that would...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For quite a while with Fujifilm, we have paid a flat fee for annual support, and we haven't actually...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have contributed development ideas to Fujifilm, so it feels like we somehow shaped the design....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The old TeraMedica-Fujifilm VNA folks have been phenomenal and have helped us every step of the way....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see Synapse VNA have better image-burning capabilities or better image-sharing...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a good partnership with Fuji. We tend to be a bit cutting edge. Fujifilm has been very good...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I seldom get phone calls from Fuji to tell me we are running out of disk space. Fuji doesn't have...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fuji has been good about pricing; they have worked with us to keep costs down. Going with Fuji was...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Through my career, I have dealt with a lot of different vendors. Having said that, no one can always...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some things that the current version of Synapse VNA doesn’t do as a standalone app. While...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My only issue with Fujifilm’s support is I don’t believe they have enough people. That may be a lack...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have weekly meetings with Fujifilm. To me, proactive means they are reaching out ahead of time...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are definitely getting our money’s worth from the VNA side. We do charge for enterprise imaging,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been doing this work a long time, and I would tell others that Synapse VNA is one of the most...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can make the argument that big ships don’t change course quickly. But technology is changing at a...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The fact that we have all of our clinical imaging available through a single VNA allows us to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Scalability is one of the big benefits of using Synapse VNA; it supports all SOP classes, transfer...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We did have a couple of bugs with Synapse VNA. In some cases, we have had stability issues with...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm’s service is typically reactive. They are never coming to us telling us what we should do....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The value of the VNA is high in terms of shutting down other systems and doing risk aversion. It is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fujifilm has provided very little guidance on how to leverage the product since our purchase. We...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am hopeful that our satisfaction with the product will go up. The product has the potential to be...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm's ability to drive outcomes is based on our needs and requests. Like a lot of vendors,...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the base technology that Synapse VNA is built on and the flexibility of the configuration,...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse VNA is definitely one of our long-term solutions. We would buy it again, but I would qualify...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm isn't petty and doesn't nickel-and-dime us about every little thing. They are fair. But...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a pathway to executive involvement when needed. Fujifilm's support is worth noting. We have...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, Synapse VNA is a good, stable product. It is certainly one of the better products that I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest things that I want improvement with are the upgrade processes and procedures. Other...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles