Synapse VNA (TeraMedica)
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Fujifilm has been pretty involved in providing us with tactical and strategic guidance. Part of that...
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The main outcome that we have seen from the solution is that we now have a centralized storage so...
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Synapse VNA is a great product on paper, but every site is different and has different workflows....
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We implemented Synapse VNA to capture some of our offices and departments that have their own...
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With our organization, one size doesn't necessarily fit all, so Fujifilm has taken our feedback and...
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We have an ROI for a couple of reasons. I pushed for and negotiated an extremely aggressive...
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I like the solution's flexibility in being able to show anything non-DICOM, whether it is audio or a...
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Our ROI for Synapse VNA will not be monetary. Our ROI is the safety and security of knowing we have...
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The training for Synapse VNA was all virtual because of COVID-19. The training wasn’t very good. It...
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Synapse VNA works extremely well. Users click on a link, and a web browser loads the images. The...
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I would like to see a research module created for the solution where the vendor was taking research...
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Sometimes Fuji charges us for things, but most of the time they don’t. I work with a Fuji engineer...
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I like the flexibility of Synapse VNA. We can connect to all kinds of systems and get information or...
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Fuji needs a better viewer. They package a universal viewer with Synapse VNA that is terrible.
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The VNA just runs in the background. The only thing an organization needs is somebody to care for...
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The upgrades go smoothly, and the product seems to function most of the time. We have maybe had one...
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We have seen an ROI with Synapse VNA because we have migrated millions of studies from multiple PACS....
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One thing that drew us to the solution was that we already have a lot of Fujifilm solutions, and...
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The solution allows us to integrate with our EMR for things that aren't related to radiology and...
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A lot of end users don't even see Synapse VNA because we have other PACS tools. We have to do a lot...
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So we have found the TeraMedica VNA especially good to work with. We have found it to be highly...
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Fujifilm's Synapse VNA is priced extremely well in terms of what we have to pay for the software.
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Something about Synapse VNA that we have really enjoyed is our ability as a reseller to utilize that...
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The platform is very clean and simple to use. The way we implemented the system makes it not very...
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We had a few bumps in the road over the years, and there was some back and forth, but we worked...
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It is sometimes really hard for the vendor to service their small customers with more niche needs....
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The vendor's support has been great. The vendor has been able to identify bugs, and they have taken...
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During our time with Fujifilm, there have been some things that haven't gone the way that we had...
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Synapse VNA allows us to store images for the long term. I like the user interface. It is pretty...
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I wish that Fujifilm would add bigger, more conspicuous buttons at the top of the dashboard instead...
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We have had the product for a long time. We have stayed current, and Fujifilm engages well with us....
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The front end of Synapse VNA has changed significantly as the system has been built out. Fuji gave...
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Our DICOM departments have been very satisfied with the system. They didn't have a solution before....
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The solution is very good, and Fujifilm definitely attempts to listen to us.
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DICOM images don't function well in the system, and non-DICOM images aren't great in the system...
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Fujifilm is very responsive to our emails and any services issues that we have. We have regular...
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We have been able to turn off some historical archives for hospitals that we have purchased over the...
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I am unhappy with Fuji’s viewer, but the back end has been fantastic.
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For the most part, Fuji makes a good attempt to keep their promises. Sometimes, we request system...
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Fuji avoids nickel-and-diming. That being said, the caveat is that every time we ask for something,...
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Since we started the build, Fuji has put in only one thing that messed things up, and they backed it...
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The system's implementation wasn't as smooth as it probably should have been. There was a learning...
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The system isn't as easy to use as we thought that it should be. When we try to ingest outside...
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The vendor has a different support line for each of their products. A lot of the time, when we call...
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Fuji has a good VNA. It truly is neutral, but Fuji has been so worried about touting it as neutral...
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The thing that we love about Fujifilm is that we have gotten almost all images at our organization...
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Synapse VNA doesn’t accept all kinds of images, and we thought it did.
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It is hard to get involvement from the people at Fujifilm.
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Fuji’s business model feels more like a partnership, and I don’t use that term lightly. Our...
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We are not doing a huge volume, but we have had Synapse VNA in place long enough that based on our...
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The initial training from Fuji is really good. They do ongoing training as needed. Fuji does well,...
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The VNA is serving as a repository with the Synapse front end, so it is straightforward for the...
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Fujifilm does a good job of understanding our needs. I think the American team is limited in their...
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I am very likely to recommend Synapse VNA, and I do it internally all the time. The tool is...
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I can talk to an executive, and I have regular calls with the Fujifilm leadership team. So the...
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Fujifilm tries to keep all of their promises. I think they fall short a bit on the support side. In...
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When we bought a VNA, we expected it to be able to handle our structure and all our use cases, but...
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Fujifilm is trying to be flexible. They are doing everything remotely now, and we have seen a lot of...
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The VNA works well if users understand how to bring in new studies and how to index. Legacy systems...
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I think the system would support our integration goals really well if I had the staff and the time...
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We are not sure what tools to put in place for integration. We have multiple departments on multiple...
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I would really like to see Fuji give us more strategic advice as well as be more involved in a more...
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Overall, we have had a good experience with Synapse VNA, and we have been able to expand out of our...
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While we really like Synapse VNA and highly recommend it, one of the things I do share with people...
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What I have found with Fuji is that when we run into an issue that has larger complex solutions, we...
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Synapse VNA costs less than our previous platform. The system is flexible, so we can configure it to...
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I don’t know whether I would buy this system again, but not based on the company. It is more based...
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Fuji has been very involved in the system. After we purchased it, they actually came up and did a...
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We kind of took the Field of Dreams approach with our TeraMedica VNA; build it, and they will come....
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Fujifilm has a good VNA, but they always seem to be distracted by something else. Fujifilm is a...
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We needed to enable images for Epic's system. Our VNA allowed us to do that with a standard free...
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Our VNA was actually in terrible shape, and Fuji assigned a team to work with us. They have also...
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For the most part, we are happy with Synapse VNA. There have been a couple of recent instances where...
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We didn’t have any at-the-elbow support during our go-live. Fuji didn’t provide it. They really only...
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Fujifilm is very proactive. They have automated alerts for errors that will alert their service desk...
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Synapse VNA is a very expensive solution for a duplicate type of solution. We are archiving images...
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We don't have a strong need for Synapse VNA to be more like an image-processing tool. We need...
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Even after many years, we still don't see a competitive model or another PACS solution that would...
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For quite a while with Fujifilm, we have paid a flat fee for annual support, and we haven't actually...
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We have contributed development ideas to Fujifilm, so it feels like we somehow shaped the design....
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The old TeraMedica-Fujifilm VNA folks have been phenomenal and have helped us every step of the way....
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I would like to see Synapse VNA have better image-burning capabilities or better image-sharing...
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We have a good partnership with Fuji. We tend to be a bit cutting edge. Fujifilm has been very good...
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I seldom get phone calls from Fuji to tell me we are running out of disk space. Fuji doesn't have...
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Fuji has been good about pricing; they have worked with us to keep costs down. Going with Fuji was...
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Through my career, I have dealt with a lot of different vendors. Having said that, no one can always...
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There are some things that the current version of Synapse VNA doesn’t do as a standalone app. While...
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My only issue with Fujifilm’s support is I don’t believe they have enough people. That may be a lack...
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We have weekly meetings with Fujifilm. To me, proactive means they are reaching out ahead of time...
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We are definitely getting our money’s worth from the VNA side. We do charge for enterprise imaging,...
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I have been doing this work a long time, and I would tell others that Synapse VNA is one of the most...
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We can make the argument that big ships don’t change course quickly. But technology is changing at a...
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The fact that we have all of our clinical imaging available through a single VNA allows us to...
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Scalability is one of the big benefits of using Synapse VNA; it supports all SOP classes, transfer...
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We did have a couple of bugs with Synapse VNA. In some cases, we have had stability issues with...
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Fujifilm’s service is typically reactive. They are never coming to us telling us what we should do....
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The value of the VNA is high in terms of shutting down other systems and doing risk aversion. It is...
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Fujifilm has provided very little guidance on how to leverage the product since our purchase. We...
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I am hopeful that our satisfaction with the product will go up. The product has the potential to be...
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Fujifilm's ability to drive outcomes is based on our needs and requests. Like a lot of vendors,...
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I like the base technology that Synapse VNA is built on and the flexibility of the configuration,...
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Synapse VNA is definitely one of our long-term solutions. We would buy it again, but I would qualify...
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Fujifilm isn't petty and doesn't nickel-and-dime us about every little thing. They are fair. But...
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We have a pathway to executive involvement when needed. Fujifilm's support is worth noting. We have...
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Overall, Synapse VNA is a good, stable product. It is certainly one of the better products that I...
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The biggest things that I want improvement with are the upgrade processes and procedures. Other...
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