Synapse VNA (TeraMedica)
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
The integration of the product is really good. We have Synapse VNA integrated with a third-party...
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Fujifilm needs to improve their road map for the future. None of Fujifilm's leaders can really spell...
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Synapse VNA's workflow is very easy and feels natural. Overall, the product is just a simple VNA...
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Fujifilm's product is a true VNA that can really stand alone. We don't use the Fujifilm PACS, and we...
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The product works. It is stable and low maintenance.
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I have heard from my team that the support from Fujifilm is not as good as the support from another...
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The vendor can do well with new technology, though it depends on how much money they are paid, of course....
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Pretty much all of our departments are now hooked up to Synapse VNA, and that prevents data or...
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We have a long-lasting relationship with Fujifilm. The beauty is that they work with us, listen to...
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Our team supports several sites, so if Fujifilm could beef up their frontline support, that would...
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The solution does a pretty good job in the integration area. It follows standard interfaces like...
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I am a couple of years into my role at this organization, and I haven’t really seen any discussion...
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Fujifilm’s support has contributed to our return on investment. They are readily available when needed....
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The vendor doesn't charge for everything. We had a one-time payment at the beginning, and we are...
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We are going to get a significant upgrade soon, and there will be a huge change in the user...
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We have been talking about integrating the VNA with our EHR so that we can have everything for the...
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The product is pretty good and very useful. At least currently, it is really user friendly.
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We have not tried to stray from the investment we have made with Fujifilm, and I think that has...
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Fujifilm definitely doesn't charge for every little thing. We get our money's worth from Synapse VNA...
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There isn't much training for Synapse VNA. We get release notes when there is a new version of the...
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Our primary support contact is the person we talk to who knows our system. Only one of the vendor's...
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Fujifilm could improve their timelines. It can take a long time from when we report an issue to when...
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When we need help, Fujifilm steps up and provides guidance. They are involved in what we are doing...
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We are probably going to phase Synapse VNA out because our IT department has a new storage system...
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We have service contracts with Fujifilm, and almost everything is covered under those contracts....
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Fujifilm has been pretty involved in providing us with tactical and strategic guidance. Part of that...
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The main outcome that we have seen from the solution is that we now have a centralized storage so...
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Synapse VNA is a great product on paper, but every site is different and has different workflows....
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We implemented Synapse VNA to capture some of our offices and departments that have their own...
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With our organization, one size doesn't necessarily fit all, so Fujifilm has taken our feedback and...
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We have an ROI for a couple of reasons. I pushed for and negotiated an extremely aggressive...
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I like the solution's flexibility in being able to show anything non-DICOM, whether it is audio or a...
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Our ROI for Synapse VNA will not be monetary. Our ROI is the safety and security of knowing we have...
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The training for Synapse VNA was all virtual because of COVID-19. The training wasn’t very good. It...
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Synapse VNA works extremely well. Users click on a link, and a web browser loads the images. The...
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I would like to see a research module created for the solution where the vendor was taking research...
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Sometimes Fuji charges us for things, but most of the time they don’t. I work with a Fuji engineer...
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I like the flexibility of Synapse VNA. We can connect to all kinds of systems and get information or...
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Fuji needs a better viewer. They package a universal viewer with Synapse VNA that is terrible.
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The VNA just runs in the background. The only thing an organization needs is somebody to care for...
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The upgrades go smoothly, and the product seems to function most of the time. We have maybe had one...
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We have seen an ROI with Synapse VNA because we have migrated millions of studies from multiple PACS....
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One thing that drew us to the solution was that we already have a lot of Fujifilm solutions, and...
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The solution allows us to integrate with our EMR for things that aren't related to radiology and...
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A lot of end users don't even see Synapse VNA because we have other PACS tools. We have to do a lot...
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So we have found the TeraMedica VNA especially good to work with. We have found it to be highly...
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Fujifilm's Synapse VNA is priced extremely well in terms of what we have to pay for the software.
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Something about Synapse VNA that we have really enjoyed is our ability as a reseller to utilize that...
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The platform is very clean and simple to use. The way we implemented the system makes it not very...
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We had a few bumps in the road over the years, and there was some back and forth, but we worked...
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It is sometimes really hard for the vendor to service their small customers with more niche needs....
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The vendor's support has been great. The vendor has been able to identify bugs, and they have taken...
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During our time with Fujifilm, there have been some things that haven't gone the way that we had...
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Synapse VNA allows us to store images for the long term. I like the user interface. It is pretty...
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I wish that Fujifilm would add bigger, more conspicuous buttons at the top of the dashboard instead...
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We have had the product for a long time. We have stayed current, and Fujifilm engages well with us....
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The front end of Synapse VNA has changed significantly as the system has been built out. Fuji gave...
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Our DICOM departments have been very satisfied with the system. They didn't have a solution before....
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The solution is very good, and Fujifilm definitely attempts to listen to us.
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DICOM images don't function well in the system, and non-DICOM images aren't great in the system...
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Fujifilm is very responsive to our emails and any services issues that we have. We have regular...
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We have been able to turn off some historical archives for hospitals that we have purchased over the...
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I am unhappy with Fuji’s viewer, but the back end has been fantastic.
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For the most part, Fuji makes a good attempt to keep their promises. Sometimes, we request system...
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Fuji avoids nickel-and-diming. That being said, the caveat is that every time we ask for something,...
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Since we started the build, Fuji has put in only one thing that messed things up, and they backed it...
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The system's implementation wasn't as smooth as it probably should have been. There was a learning...
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The system isn't as easy to use as we thought that it should be. When we try to ingest outside...
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The vendor has a different support line for each of their products. A lot of the time, when we call...
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Fuji has a good VNA. It truly is neutral, but Fuji has been so worried about touting it as neutral...
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The thing that we love about Fujifilm is that we have gotten almost all images at our organization...
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Synapse VNA doesn’t accept all kinds of images, and we thought it did.
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It is hard to get involvement from the people at Fujifilm.
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Fuji’s business model feels more like a partnership, and I don’t use that term lightly. Our...
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We are not doing a huge volume, but we have had Synapse VNA in place long enough that based on our...
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The initial training from Fuji is really good. They do ongoing training as needed. Fuji does well,...
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The VNA is serving as a repository with the Synapse front end, so it is straightforward for the...
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Fujifilm does a good job of understanding our needs. I think the American team is limited in their...
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I am very likely to recommend Synapse VNA, and I do it internally all the time. The tool is...
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I can talk to an executive, and I have regular calls with the Fujifilm leadership team. So the...
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Fujifilm tries to keep all of their promises. I think they fall short a bit on the support side. In...
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When we bought a VNA, we expected it to be able to handle our structure and all our use cases, but...
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Fujifilm is trying to be flexible. They are doing everything remotely now, and we have seen a lot of...
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The VNA works well if users understand how to bring in new studies and how to index. Legacy systems...
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I think the system would support our integration goals really well if I had the staff and the time...
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We are not sure what tools to put in place for integration. We have multiple departments on multiple...
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I would really like to see Fuji give us more strategic advice as well as be more involved in a more...
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Overall, we have had a good experience with Synapse VNA, and we have been able to expand out of our...
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While we really like Synapse VNA and highly recommend it, one of the things I do share with people...
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What I have found with Fuji is that when we run into an issue that has larger complex solutions, we...
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Synapse VNA costs less than our previous platform. The system is flexible, so we can configure it to...
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I don’t know whether I would buy this system again, but not based on the company. It is more based...
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Fuji has been very involved in the system. After we purchased it, they actually came up and did a...
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We kind of took the Field of Dreams approach with our TeraMedica VNA; build it, and they will come....
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