Cybersecurity Is Critical in Today's Environment
Synapse VNA (TeraMedica)
Filtered view: All
Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
CIO
We have had the product for a long time. We have stayed current, and Fujifilm engages well with us....
Login or Create an Account to see details.
Manager
The front end of Synapse VNA has changed significantly as the system has been built out. Fuji gave...
Login or Create an Account to see details.
Analyst/Coordinator
Our DICOM departments have been very satisfied with the system. They didn't have a solution before....
Login or Create an Account to see details.
Analyst/Coordinator
The solution is very good, and Fujifilm definitely attempts to listen to us.
Login or Create an Account to see details.
Analyst/Coordinator
DICOM images don't function well in the system, and non-DICOM images aren't great in the system...
Login or Create an Account to see details.
Analyst/Coordinator
Fujifilm is very responsive to our emails and any services issues that we have. We have regular...
Login or Create an Account to see details.
Manager
We have been able to turn off some historical archives for hospitals that we have purchased over the...
Login or Create an Account to see details.
Manager
I am unhappy with Fuji’s viewer, but the back end has been fantastic.
Login or Create an Account to see details.
Manager
For the most part, Fuji makes a good attempt to keep their promises. Sometimes, we request system...
Login or Create an Account to see details.
Manager
Fuji avoids nickel-and-diming. That being said, the caveat is that every time we ask for something,...
Login or Create an Account to see details.
Manager
Since we started the build, Fuji has put in only one thing that messed things up, and they backed it...
Login or Create an Account to see details.
Manager
The system's implementation wasn't as smooth as it probably should have been. There was a learning...
Login or Create an Account to see details.
Manager
The system isn't as easy to use as we thought that it should be. When we try to ingest outside...
Login or Create an Account to see details.
Manager
The vendor has a different support line for each of their products. A lot of the time, when we call...
Login or Create an Account to see details.
VP/Other Executive
Fuji has a good VNA. It truly is neutral, but Fuji has been so worried about touting it as neutral...
Login or Create an Account to see details.
Manager
The thing that we love about Fujifilm is that we have gotten almost all images at our organization...
Login or Create an Account to see details.
Manager
Synapse VNA doesn’t accept all kinds of images, and we thought it did.
Login or Create an Account to see details.
Manager
It is hard to get involvement from the people at Fujifilm.
Login or Create an Account to see details.
Director
Fuji’s business model feels more like a partnership, and I don’t use that term lightly. Our...
Login or Create an Account to see details.
Director
We are not doing a huge volume, but we have had Synapse VNA in place long enough that based on our...
Login or Create an Account to see details.
Director
The initial training from Fuji is really good. They do ongoing training as needed. Fuji does well,...
Login or Create an Account to see details.
Manager
The VNA is serving as a repository with the Synapse front end, so it is straightforward for the...
Login or Create an Account to see details.
Manager
Fujifilm does a good job of understanding our needs. I think the American team is limited in their...
Login or Create an Account to see details.
Manager
I am very likely to recommend Synapse VNA, and I do it internally all the time. The tool is...
Login or Create an Account to see details.
Manager
I can talk to an executive, and I have regular calls with the Fujifilm leadership team. So the...
Login or Create an Account to see details.
Manager
Fujifilm tries to keep all of their promises. I think they fall short a bit on the support side. In...
Login or Create an Account to see details.
Manager
When we bought a VNA, we expected it to be able to handle our structure and all our use cases, but...
Login or Create an Account to see details.
Manager
Fujifilm is trying to be flexible. They are doing everything remotely now, and we have seen a lot of...
Login or Create an Account to see details.
Manager
The VNA works well if users understand how to bring in new studies and how to index. Legacy systems...
Login or Create an Account to see details.
Manager
I think the system would support our integration goals really well if I had the staff and the time...
Login or Create an Account to see details.
Manager
We are not sure what tools to put in place for integration. We have multiple departments on multiple...
Login or Create an Account to see details.
Analyst/Coordinator
I would really like to see Fuji give us more strategic advice as well as be more involved in a more...
Login or Create an Account to see details.
Analyst/Coordinator
Overall, we have had a good experience with Synapse VNA, and we have been able to expand out of our...
Login or Create an Account to see details.
Analyst/Coordinator
While we really like Synapse VNA and highly recommend it, one of the things I do share with people...
Login or Create an Account to see details.
Manager
What I have found with Fuji is that when we run into an issue that has larger complex solutions, we...
Login or Create an Account to see details.
Analyst/Coordinator
Synapse VNA costs less than our previous platform. The system is flexible, so we can configure it to...
Login or Create an Account to see details.
Manager
I don’t know whether I would buy this system again, but not based on the company. It is more based...
Login or Create an Account to see details.
Manager
Fuji has been very involved in the system. After we purchased it, they actually came up and did a...
Login or Create an Account to see details.
Manager
We kind of took the Field of Dreams approach with our TeraMedica VNA; build it, and they will come....
Login or Create an Account to see details.
VP/Other Executive
Fujifilm has a good VNA, but they always seem to be distracted by something else. Fujifilm is a...
Login or Create an Account to see details.
Manager
We needed to enable images for Epic's system. Our VNA allowed us to do that with a standard free...
Login or Create an Account to see details.
Manager
Our VNA was actually in terrible shape, and Fuji assigned a team to work with us. They have also...
Login or Create an Account to see details.
Manager
For the most part, we are happy with Synapse VNA. There have been a couple of recent instances where...
Login or Create an Account to see details.
Director
We didn’t have any at-the-elbow support during our go-live. Fuji didn’t provide it. They really only...
Login or Create an Account to see details.
Director
Fujifilm is very proactive. They have automated alerts for errors that will alert their service desk...
Login or Create an Account to see details.
Director
Synapse VNA is a very expensive solution for a duplicate type of solution. We are archiving images...
Login or Create an Account to see details.
Analyst/Coordinator
We don't have a strong need for Synapse VNA to be more like an image-processing tool. We need...
Login or Create an Account to see details.
Analyst/Coordinator
Even after many years, we still don't see a competitive model or another PACS solution that would...
Login or Create an Account to see details.
Analyst/Coordinator
For quite a while with Fujifilm, we have paid a flat fee for annual support, and we haven't actually...
Login or Create an Account to see details.
Analyst/Coordinator
We have contributed development ideas to Fujifilm, so it feels like we somehow shaped the design....
Login or Create an Account to see details.
Manager
The old TeraMedica-Fujifilm VNA folks have been phenomenal and have helped us every step of the way....
Login or Create an Account to see details.
Manager
I would like to see Synapse VNA have better image-burning capabilities or better image-sharing...
Login or Create an Account to see details.
Director
We have a good partnership with Fuji. We tend to be a bit cutting edge. Fujifilm has been very good...
Login or Create an Account to see details.
Director
I seldom get phone calls from Fuji to tell me we are running out of disk space. Fuji doesn't have...
Login or Create an Account to see details.
Director
Fuji has been good about pricing; they have worked with us to keep costs down. Going with Fuji was...
Login or Create an Account to see details.
Manager
Through my career, I have dealt with a lot of different vendors. Having said that, no one can always...
Login or Create an Account to see details.
Manager
There are some things that the current version of Synapse VNA doesn’t do as a standalone app. While...
Login or Create an Account to see details.
Manager
My only issue with Fujifilm’s support is I don’t believe they have enough people. That may be a lack...
Login or Create an Account to see details.
Manager
We have weekly meetings with Fujifilm. To me, proactive means they are reaching out ahead of time...
Login or Create an Account to see details.
Manager
We are definitely getting our money’s worth from the VNA side. We do charge for enterprise imaging,...
Login or Create an Account to see details.
Manager
I have been doing this work a long time, and I would tell others that Synapse VNA is one of the most...
Login or Create an Account to see details.
Manager
We can make the argument that big ships don’t change course quickly. But technology is changing at a...
Login or Create an Account to see details.
Manager
The fact that we have all of our clinical imaging available through a single VNA allows us to...
Login or Create an Account to see details.
Manager
Scalability is one of the big benefits of using Synapse VNA; it supports all SOP classes, transfer...
Login or Create an Account to see details.
Manager
We did have a couple of bugs with Synapse VNA. In some cases, we have had stability issues with...
Login or Create an Account to see details.
Manager
Fujifilm’s service is typically reactive. They are never coming to us telling us what we should do....
Login or Create an Account to see details.
Director
The value of the VNA is high in terms of shutting down other systems and doing risk aversion. It is...
Login or Create an Account to see details.
Analyst/Coordinator
Fujifilm has provided very little guidance on how to leverage the product since our purchase. We...
Login or Create an Account to see details.
Analyst/Coordinator
I am hopeful that our satisfaction with the product will go up. The product has the potential to be...
Login or Create an Account to see details.
Manager
Fujifilm's ability to drive outcomes is based on our needs and requests. Like a lot of vendors,...
Login or Create an Account to see details.
Manager
I like the base technology that Synapse VNA is built on and the flexibility of the configuration,...
Login or Create an Account to see details.
Manager
Synapse VNA is definitely one of our long-term solutions. We would buy it again, but I would qualify...
Login or Create an Account to see details.
Manager
Fujifilm isn't petty and doesn't nickel-and-dime us about every little thing. They are fair. But...
Login or Create an Account to see details.
Manager
We have a pathway to executive involvement when needed. Fujifilm's support is worth noting. We have...
Login or Create an Account to see details.
Manager
Overall, Synapse VNA is a good, stable product. It is certainly one of the better products that I...
Login or Create an Account to see details.
Manager
The biggest things that I want improvement with are the upgrade processes and procedures. Other...
Login or Create an Account to see details.
Analyst/Coordinator
Synapse VNA is flexible. It allows us to do almost anything that we want to do, but the system is...
Login or Create an Account to see details.
Manager
I have noticed in the past couple of years that Fujifilm has fixed the stability issues and has...
Login or Create an Account to see details.
Manager
I would love for Fujifilm to enhance the user interface to be more user friendly and also to improve...
Login or Create an Account to see details.
VP/Other Executive
The implementation went well. The VNA works exactly as described and seems to have no issues. There...
Login or Create an Account to see details.
VP/Other Executive
There isn't a lot of proactive follow-up from the senior leadership.
Login or Create an Account to see details.
Manager
The people who support Synapse VNA are really good. They always keep us up to date with what is...
Login or Create an Account to see details.
Manager
Whenever there is an upgrade or a fix, Fujifilm contacts us. They really want to get things done...
Login or Create an Account to see details.
Manager
The VNA is just a big hard drive. It has a lot of functionality that we haven't even tapped into. It...
Login or Create an Account to see details.
Manager
Fujifilm doesn't nickel-and-dime us. We have free upgrades. We have gotten an ROI by using the...
Login or Create an Account to see details.
Manager
In terms of interoperability, Fujifilm uses standard things, like HL7 and DICOM interfaces. Fujifilm...
Login or Create an Account to see details.
Manager
Fujifilm is there when we need them, but they don't really get too involved with anything.
Login or Create an Account to see details.
Manager
In helping us drive adoption, the vendor provides tactical and strategic guidance. A lot of the...
Login or Create an Account to see details.
Manager
The vendor's support is pretty good, but the vendor isn't very proactive. The executives are pretty...
Login or Create an Account to see details.
Manager
The vendor has been on a bumpy road as they have brought on TeraMedica. I like the vendor's ability...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor needs to beef up their support team. We need to have more people as the vendor's customer...
Login or Create an Account to see details.
Analyst/Coordinator
TeraMedica's organization made the transition to Fujifilm extremely well. The vendor didn't let us...
Login or Create an Account to see details.
Analyst/Coordinator
The strategic guidance is tactical. Every year, we typically have a discussion with the vendor. Our...
Login or Create an Account to see details.
Analyst/Coordinator
In terms of how the VNA has contributed to our ROI, we have been working with the vendor from day...
Login or Create an Account to see details.
Analyst/Coordinator
When it comes to what the vendor has done to help us achieve an ROI, the vendor has helped us get...
Login or Create an Account to see details.
Manager
Sometimes there is an availability issue. The tickets still get handled because the radiology PACS...
Login or Create an Account to see details.
Manager
We haven't worked with the system enough to get an ROI. The option is available to us, and we know...
Login or Create an Account to see details.
Preferences
Related Blogs
Progress in Enterprise Imaging
Shifts in Medical Device Security
The Map to Enterprise Imaging Success
The Keystone Summit on Enterprise Imaging
The Pioneers of Enterprise Imaging