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Synapse VNA (TeraMedica) Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
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Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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VP/Other Executive

Fuji has a good VNA. It truly is neutral, but Fuji has been so worried about touting it as neutral...

Jul 2021
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Manager

The thing that we love about Fujifilm is that we have gotten almost all images at our organization...

Jul 2021
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Manager

Synapse VNA doesn’t accept all kinds of images, and we thought it did.

Jul 2021
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Manager

It is hard to get involvement from the people at Fujifilm.

Jul 2021
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Director

Fuji’s business model feels more like a partnership, and I don’t use that term lightly. Our...

Jul 2021
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Director

We are not doing a huge volume, but we have had Synapse VNA in place long enough that based on our...

Jul 2021
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Director

The initial training from Fuji is really good. They do ongoing training as needed. Fuji does well,...

Jul 2021
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Manager

The VNA is serving as a repository with the Synapse front end, so it is straightforward for the...

Jul 2021
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Manager

Fujifilm does a good job of understanding our needs. I think the American team is limited in their...

Jul 2021
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Manager

I am very likely to recommend Synapse VNA, and I do it internally all the time. The tool is...

Jul 2021
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Manager

I can talk to an executive, and I have regular calls with the Fujifilm leadership team. So the...

Jul 2021
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Manager

Fujifilm tries to keep all of their promises. I think they fall short a bit on the support side. In...

Jul 2021
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Manager

When we bought a VNA, we expected it to be able to handle our structure and all our use cases, but...

Jul 2021
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Manager

Fujifilm is trying to be flexible. They are doing everything remotely now, and we have seen a lot of...

Jul 2021
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Manager

The VNA works well if users understand how to bring in new studies and how to index. Legacy systems...

Jul 2021
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Manager

I think the system would support our integration goals really well if I had the staff and the time...

Jul 2021
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Manager

We are not sure what tools to put in place for integration. We have multiple departments on multiple...

Jul 2021
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Analyst/Coordinator

I would really like to see Fuji give us more strategic advice as well as be more involved in a more...

Jul 2021
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Analyst/Coordinator

Overall, we have had a good experience with Synapse VNA, and we have been able to expand out of our...

Jul 2021
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Analyst/Coordinator

While we really like Synapse VNA and highly recommend it, one of the things I do share with people...

Jul 2021
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Manager

What I have found with Fuji is that when we run into an issue that has larger complex solutions, we...

Jul 2021
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Analyst/Coordinator

Synapse VNA costs less than our previous platform. The system is flexible, so we can configure it to...

Jul 2021
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Manager

I don’t know whether I would buy this system again, but not based on the company. It is more based...

Jun 2021
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Manager

Fuji has been very involved in the system. After we purchased it, they actually came up and did a...

Jun 2021
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Manager

We kind of took the Field of Dreams approach with our TeraMedica VNA; build it, and they will come....

Jun 2021
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VP/Other Executive

Fujifilm has a good VNA, but they always seem to be distracted by something else. Fujifilm is a...

Jun 2021
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Manager

We needed to enable images for Epic's system. Our VNA allowed us to do that with a standard free...

Jun 2021
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Manager

Our VNA was actually in terrible shape, and Fuji assigned a team to work with us. They have also...

Jun 2021
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Manager

For the most part, we are happy with Synapse VNA. There have been a couple of recent instances where...

Jun 2021
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Director

We didn’t have any at-the-elbow support during our go-live. Fuji didn’t provide it. They really only...

Jun 2021
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Director

Fujifilm is very proactive. They have automated alerts for errors that will alert their service desk...

Jun 2021
||
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Director

Synapse VNA is a very expensive solution for a duplicate type of solution. We are archiving images...

Jun 2021
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Analyst/Coordinator

We don't have a strong need for Synapse VNA to be more like an image-processing tool. We need...

Jun 2021
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Analyst/Coordinator

Even after many years, we still don't see a competitive model or another PACS solution that would...

Jun 2021
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Analyst/Coordinator

For quite a while with Fujifilm, we have paid a flat fee for annual support, and we haven't actually...

Jun 2021
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Analyst/Coordinator

We have contributed development ideas to Fujifilm, so it feels like we somehow shaped the design....

Jun 2021
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Manager

The old TeraMedica-Fujifilm VNA folks have been phenomenal and have helped us every step of the way....

Jun 2021
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Manager

I would like to see Synapse VNA have better image-burning capabilities or better image-sharing...

Jun 2021
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Director

We have a good partnership with Fuji. We tend to be a bit cutting edge. Fujifilm has been very good...

Jun 2021
||
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Director

I seldom get phone calls from Fuji to tell me we are running out of disk space. Fuji doesn't have...

Jun 2021
||
(0)
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Director

Fuji has been good about pricing; they have worked with us to keep costs down. Going with Fuji was...

Jun 2021
||
(0)
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Manager

Through my career, I have dealt with a lot of different vendors. Having said that, no one can always...

May 2021
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Manager

There are some things that the current version of Synapse VNA doesn’t do as a standalone app. While...

May 2021
||
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Manager

My only issue with Fujifilm’s support is I don’t believe they have enough people. That may be a lack...

May 2021
||
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Manager

We have weekly meetings with Fujifilm. To me, proactive means they are reaching out ahead of time...

May 2021
||
(0)
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Manager

We are definitely getting our money’s worth from the VNA side. We do charge for enterprise imaging,...

May 2021
||
(0)
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Manager

I have been doing this work a long time, and I would tell others that Synapse VNA is one of the most...

May 2021
||
(0)
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Manager

We can make the argument that big ships don’t change course quickly. But technology is changing at a...

May 2021
||
(0)
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Manager

The fact that we have all of our clinical imaging available through a single VNA allows us to...

May 2021
||
(0)
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Manager

Scalability is one of the big benefits of using Synapse VNA; it supports all SOP classes, transfer...

May 2021
||
(0)
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Manager

We did have a couple of bugs with Synapse VNA. In some cases, we have had stability issues with...

May 2021
||
(0)
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Manager

Fujifilm’s service is typically reactive. They are never coming to us telling us what we should do....

May 2021
||
(0)
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Director

The value of the VNA is high in terms of shutting down other systems and doing risk aversion. It is...

Mar 2021
||
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Analyst/Coordinator

Fujifilm has provided very little guidance on how to leverage the product since our purchase. We...

Feb 2021
||
(0)
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Analyst/Coordinator

I am hopeful that our satisfaction with the product will go up. The product has the potential to be...

Feb 2021
||
(0)
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Manager

Fujifilm's ability to drive outcomes is based on our needs and requests. Like a lot of vendors,...

Feb 2021
||
(0)
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Manager

I like the base technology that Synapse VNA is built on and the flexibility of the configuration,...

Feb 2021
||
(0)
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Manager

Synapse VNA is definitely one of our long-term solutions. We would buy it again, but I would qualify...

Feb 2021
||
(0)
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Manager

Fujifilm isn't petty and doesn't nickel-and-dime us about every little thing. They are fair. But...

Feb 2021
||
(0)
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Manager

We have a pathway to executive involvement when needed. Fujifilm's support is worth noting. We have...

Feb 2021
||
(0)
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Manager

Overall, Synapse VNA is a good, stable product. It is certainly one of the better products that I...

Feb 2021
||
(0)
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Manager

The biggest things that I want improvement with are the upgrade processes and procedures. Other...

Feb 2021
||
(0)
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Analyst/Coordinator

Synapse VNA is flexible. It allows us to do almost anything that we want to do, but the system is...

Jan 2021
||
(0)
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Manager

I have noticed in the past couple of years that Fujifilm has fixed the stability issues and has...

Dec 2020
||
(0)
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Manager

I would love for Fujifilm to enhance the user interface to be more user friendly and also to improve...

Dec 2020
||
(0)
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VP/Other Executive

The implementation went well. The VNA works exactly as described and seems to have no issues. There...

Nov 2020
||
(0)
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VP/Other Executive

There isn't a lot of proactive follow-up from the senior leadership.

Nov 2020
||
(0)
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Manager

The people who support Synapse VNA are really good. They always keep us up to date with what is...

Nov 2020
||
(0)
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Manager

Whenever there is an upgrade or a fix, Fujifilm contacts us. They really want to get things done...

Nov 2020
||
(0)
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Manager

The VNA is just a big hard drive. It has a lot of functionality that we haven't even tapped into. It...

Nov 2020
||
(0)
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Manager

Fujifilm doesn't nickel-and-dime us. We have free upgrades. We have gotten an ROI by using the...

Nov 2020
||
(0)
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Manager

In terms of interoperability, Fujifilm uses standard things, like HL7 and DICOM interfaces. Fujifilm...

Nov 2020
||
(0)
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Manager

Fujifilm is there when we need them, but they don't really get too involved with anything.

Nov 2020
||
(0)
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Manager

In helping us drive adoption, the vendor provides tactical and strategic guidance. A lot of the...

Oct 2020
||
(0)
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Manager

The vendor's support is pretty good, but the vendor isn't very proactive. The executives are pretty...

Oct 2020
||
(0)
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Manager

The vendor has been on a bumpy road as they have brought on TeraMedica. I like the vendor's ability...

Oct 2020
||
(0)
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Analyst/Coordinator

The vendor needs to beef up their support team. We need to have more people as the vendor's customer...

Oct 2020
||
(0)
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Analyst/Coordinator

TeraMedica's organization made the transition to Fujifilm extremely well. The vendor didn't let us...

Oct 2020
||
(0)
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Analyst/Coordinator

The strategic guidance is tactical. Every year, we typically have a discussion with the vendor. Our...

Oct 2020
||
(0)
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Analyst/Coordinator

In terms of how the VNA has contributed to our ROI, we have been working with the vendor from day...

Oct 2020
||
(0)
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Analyst/Coordinator

When it comes to what the vendor has done to help us achieve an ROI, the vendor has helped us get...

Oct 2020
||
(0)
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Manager

Sometimes there is an availability issue. The tickets still get handled because the radiology PACS...

Oct 2020
||
(0)
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Manager

We haven't worked with the system enough to get an ROI. The option is available to us, and we know...

Oct 2020
||
(0)
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Analyst/Coordinator

I like the collaboration we do with Fuji. We are able to provide direct input for the product...

Oct 2020
||
(0)
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Analyst/Coordinator

I would like to see better testing for our particular environment and better monitoring. We cannot...

Oct 2020
||
(0)
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Manager

The vendor has played an equally tactical and strategic role. The vendor is moving the product to a...

Oct 2020
||
(0)
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Manager

We have liked the support the vendor provides and the overall ease of use of the system. Everything...

Oct 2020
||
(0)
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Manager

I absolutely feel like I am getting a return on investment. The vendor is always trying to keep...

Oct 2020
||
(0)
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Manager

The vendor understands the whole nine yards from the administration down to the actual running of...

Oct 2020
||
(0)
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Manager

Once the system is set up, it is really seamless. I have had zero issues. We always want more...

Oct 2020
||
(0)
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Analyst/Coordinator

We are dissatisfied with the purchase and the implementation of the VNA. We are looking at...

Sep 2020
||
(0)
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Analyst/Coordinator

Fuji is working on converting to an online training platform. That should make the training more...

Sep 2020
||
(0)
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Analyst/Coordinator

Fuji has not really given us any strategic or tactical advice. In the beginning, we worked with the...

Sep 2020
||
(0)
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Analyst/Coordinator

We have not realized an ROI with our strategy. We still use the system to exchange, like when we do...

Sep 2020
||
(0)
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Analyst/Coordinator

We rely pretty heavily on the system, and we use it daily for imaging and therapies. We scan the...

Sep 2020
||
(0)
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Analyst/Coordinator

The current version is a dramatic change from the old version. Fuji changed the UI completely. A lot...

Sep 2020
||
(0)
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Analyst/Coordinator

The older version of the system was very easy for the end users, and I believe the new version is...

Sep 2020
||
(0)
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Analyst/Coordinator

Fuji’s response times are sometimes really slow. If we have a production problem, we call the...

Sep 2020
||
(0)
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Analyst/Coordinator

Once the system is working, it works really well. We just have to go through the process of...

Sep 2020
||
(0)
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Analyst/Coordinator

In the future, Fuji could work on responding more quickly. We don’t have a lot of people available...

Sep 2020
||
(0)
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Analyst/Coordinator

Whether we would buy the system again is a complicated question. We haven't found a comparable...

Sep 2020
||
(0)
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Analyst/Coordinator

Fuji does okay at keeping their promises. Our health system is a bit complicated, so the only thing...

Sep 2020
||
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Analyst/Coordinator

So far, Fuji has not charged us for extra things. If we find a problem they need to fix, it is their...

Sep 2020
||
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Analyst/Coordinator

We had training only when we originally got the product. We train everyone new to our department now....

Sep 2020
||
(0)
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Analyst/Coordinator

We have really seen the benefits of having all of our radiology in one spot. We have added echo...

Sep 2020
||
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Analyst/Coordinator

We decided to go with a VNA that was not from the same vendor as our PACS. We also have a...

Sep 2020
||
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Analyst/Coordinator

We have really been the driver and in some ways worked through setting the VNA up on our own, but...

Sep 2020
||
(0)
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Director

Fujifilm has been very supportive during the COVID-19 crisis, but we haven’t really needed them to...

Aug 2020
||
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Director

Synapse VNA integrates with lots of different systems to store the images. It does very well in...

Aug 2020
||
(0)
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Director

With overall product quality, without upgrades, I would say that Fujifilm has been great.

Aug 2020
||
(0)
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Director

Fujifilm does not respond to emails that we send to the group support email. Sometimes we have to...

Aug 2020
||
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