Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Vendor Neutral Archive (VNA) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Synapse VNA (TeraMedica) Comments
Filtered view: All

KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Vendor Neutral Archive (VNA) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

The fact that we have all of our clinical imaging available through a single VNA allows us to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Scalability is one of the big benefits of using Synapse VNA; it supports all SOP classes, transfer...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We did have a couple of bugs with Synapse VNA. In some cases, we have had stability issues with...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm’s service is typically reactive. They are never coming to us telling us what we should do....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The value of the VNA is high in terms of shutting down other systems and doing risk aversion. It is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fujifilm has provided very little guidance on how to leverage the product since our purchase. We...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am hopeful that our satisfaction with the product will go up. The product has the potential to be...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm's ability to drive outcomes is based on our needs and requests. Like a lot of vendors,...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the base technology that Synapse VNA is built on and the flexibility of the configuration,...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse VNA is definitely one of our long-term solutions. We would buy it again, but I would qualify...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm isn't petty and doesn't nickel-and-dime us about every little thing. They are fair. But...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a pathway to executive involvement when needed. Fujifilm's support is worth noting. We have...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, Synapse VNA is a good, stable product. It is certainly one of the better products that I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest things that I want improvement with are the upgrade processes and procedures. Other...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Synapse VNA is flexible. It allows us to do almost anything that we want to do, but the system is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have noticed in the past couple of years that Fujifilm has fixed the stability issues and has...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would love for Fujifilm to enhance the user interface to be more user friendly and also to improve...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The implementation went well. The VNA works exactly as described and seems to have no issues. There...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There isn't a lot of proactive follow-up from the senior leadership.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The people who support Synapse VNA are really good. They always keep us up to date with what is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whenever there is an upgrade or a fix, Fujifilm contacts us. They really want to get things done...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The VNA is just a big hard drive. It has a lot of functionality that we haven't even tapped into. It...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm doesn't nickel-and-dime us. We have free upgrades. We have gotten an ROI by using the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of interoperability, Fujifilm uses standard things, like HL7 and DICOM interfaces. Fujifilm...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm is there when we need them, but they don't really get too involved with anything.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In helping us drive adoption, the vendor provides tactical and strategic guidance. A lot of the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support is pretty good, but the vendor isn't very proactive. The executives are pretty...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been on a bumpy road as they have brought on TeraMedica. I like the vendor's ability...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor needs to beef up their support team. We need to have more people as the vendor's customer...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TeraMedica's organization made the transition to Fujifilm extremely well. The vendor didn't let us...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The strategic guidance is tactical. Every year, we typically have a discussion with the vendor. Our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of how the VNA has contributed to our ROI, we have been working with the vendor from day...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When it comes to what the vendor has done to help us achieve an ROI, the vendor has helped us get...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes there is an availability issue. The tickets still get handled because the radiology PACS...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't worked with the system enough to get an ROI. The option is available to us, and we know...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like the collaboration we do with Fuji. We are able to provide direct input for the product...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would like to see better testing for our particular environment and better monitoring. We cannot...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has played an equally tactical and strategic role. The vendor is moving the product to a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have liked the support the vendor provides and the overall ease of use of the system. Everything...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I absolutely feel like I am getting a return on investment. The vendor is always trying to keep...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor understands the whole nine yards from the administration down to the actual running of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Once the system is set up, it is really seamless. I have had zero issues. We always want more...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are dissatisfied with the purchase and the implementation of the VNA. We are looking at...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fuji is working on converting to an online training platform. That should make the training more...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fuji has not really given us any strategic or tactical advice. In the beginning, we worked with the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have not realized an ROI with our strategy. We still use the system to exchange, like when we do...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We rely pretty heavily on the system, and we use it daily for imaging and therapies. We scan the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The current version is a dramatic change from the old version. Fuji changed the UI completely. A lot...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The older version of the system was very easy for the end users, and I believe the new version is...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fuji’s response times are sometimes really slow. If we have a production problem, we call the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Once the system is working, it works really well. We just have to go through the process of...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In the future, Fuji could work on responding more quickly. We don’t have a lot of people available...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Whether we would buy the system again is a complicated question. We haven't found a comparable...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fuji does okay at keeping their promises. Our health system is a bit complicated, so the only thing...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

So far, Fuji has not charged us for extra things. If we find a problem they need to fix, it is their...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had training only when we originally got the product. We train everyone new to our department now....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have really seen the benefits of having all of our radiology in one spot. We have added echo...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We decided to go with a VNA that was not from the same vendor as our PACS. We also have a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have really been the driver and in some ways worked through setting the VNA up on our own, but...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fujifilm has been very supportive during the COVID-19 crisis, but we haven’t really needed them to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Synapse VNA integrates with lots of different systems to store the images. It does very well in...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With overall product quality, without upgrades, I would say that Fujifilm has been great.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fujifilm does not respond to emails that we send to the group support email. Sometimes we have to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fujifilm has been great. When I call their number, I get the same support day and night. We run the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had some protracted stability issues with the VNA that caused us to grumble for a bit. But now...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

My end users don't use the product very much, and they can do what they need to do. But the UI is...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am not looking for new features. I want the product to do what it is supposed to do really well,...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fujifilm has monitoring services for the VNA, and their support is more reactive than proactive. I...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Using the system is very easy with the way Fujifilm integrated our DICOM repository with other types...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our biggest hurdle is understanding how the integrations work across encounter-based and order-based...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fuji has an active monitoring system, and they monitor our entire system to help prevent us from...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have talked to the administration at Fuji multiple times now. Some of that is because there are a...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been more involved with Fuji during the COVID-19 crisis than we have with another vendor...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are likely moving away from Synapse VNA. Overall, the system has been a good archive for what we...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We like the people we work with at Fujifilm, but it seems like the teams are not always in sync....

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

This is the first time that we have had a VNA. Previously, we had everything in a PACS, and we had...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

the solution is basically a hands-off product most of the time because the images are automatically...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Being well integrated is a huge plus for Synapse VNA.

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fuji has almost come out with releases too soon for Synapse VNA. It seems like they need to do a...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse VNA used to be owned by TeraMedica before Fuji bought them out. The system really didn’t...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports