Synapse VNA (TeraMedica) Commentary
Filtered view: All
Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty
The VNA has been very stable so far, and we are looking to leverage it more. Our use of it is just...
Login or Create an Account to see details.
Loyalty, Product
Fuji needs to step things from their PACS to the VNA. The VNA could be leveraged a lot more if that...
Login or Create an Account to see details.
Operations
The initial training was very good, but I haven't really gone back and asked for too much more. I...
Login or Create an Account to see details.
Loyalty
I think we will get this on our next upgrade for Synapse VNA, but we would like the ability to...
Login or Create an Account to see details.
Operations, Product
The VNA is definitely first in its class, and it just works. Our only challenge with the product is...
Login or Create an Account to see details.
Relationship
The TeraMedica team has been our gold-star standard for support. Of all the systems and vendors I...
Login or Create an Account to see details.
Loyalty
The system itself has not aged too well. We have had multiple instances of downtime on the system....
Login or Create an Account to see details.
Relationship
As the vendor's customer base is increasing substantially, they need to beef up their support line....
Login or Create an Account to see details.
Relationship
We have routine discussions with our leadership and the vendor's leadership where they talk about...
Login or Create an Account to see details.
Product
What I like about the product is the ease of the application in adding more devices or destinations....
Login or Create an Account to see details.
Relationship, Operations
When we implemented a newer version of the product, we started seeing some ripple effects that...
Login or Create an Account to see details.
Culture, Relationship
Fuji has been a little squirrely with us between technical support and sales. There have been some...
Login or Create an Account to see details.
Operations
We don't get a lot of training from Fujifilm. From the IT side, we get their release notes on any...
Login or Create an Account to see details.
Relationship, Operations
For the most part, things with TeraMedica have been pretty good lately. Our latest releases and...
Login or Create an Account to see details.
Relationship
The executive involvement used to be higher for Fujifilm. Someone left the company, and there is a...
Login or Create an Account to see details.
Loyalty, Product
The vendor needs to figure out how to manage AI and integrate with some AI dockers or platforms...
Login or Create an Account to see details.
Product
The configurability and management of Fujifilm's VNA are phenomenal. The system is extremely scalable....
Login or Create an Account to see details.
Relationship
Fujifilm really needs to evaluate their service. They have moved things around and done some...
Login or Create an Account to see details.
Relationship
Our experience with Fuji has been very positive. I can't call to mind any issues. The product is...
Login or Create an Account to see details.
Loyalty
There is not a lot of training with Synapse VNA. There hasn't been much new technology for Synapse...
Login or Create an Account to see details.
Relationship, Operations
Fujifilm's people are great and knowledgeable, but it seems like they are spread too thin. Things...
Login or Create an Account to see details.
Relationship, Product
Things have been going well with Fujifilm. They finally cleaned up some storage dispatch issues that...
Login or Create an Account to see details.
Loyalty, Product
The system's next upgrade is supposed to give us additional functionalities that we have been...
Login or Create an Account to see details.
Loyalty, Value
Having Fujifilm's VNA and the universal viewer was good when we had our old EMR, but now that we...
Login or Create an Account to see details.
Product
We have had some issues with the rules in the product, and we are not able to move studies around as...
Login or Create an Account to see details.
Operations, Product
We upgraded TeraMedica last year, and that went very smoothly. As far as outcomes go, the product is...
Login or Create an Account to see details.
Culture, Value
I would like the vendor to charge us a lower cost per study. Also, most of the time, we have to...
Login or Create an Account to see details.
Product
The product is very reliable.
Login or Create an Account to see details.
Product
The VNA is a little more complicated than the PACS. I'm always scratching my head when I have to go...
Login or Create an Account to see details.
Product
The product has a great ability to incorporate all sorts of images and then put them into one...
Login or Create an Account to see details.
Operations
We did training during the COVID-19 pandemic, so everything was over the phone and remote. Fujifilm...
Login or Create an Account to see details.
Relationship, Product
Fujifilm has a good VNA, and it is reliable, but it seems to be stagnant. We don't hear a lot from...
Login or Create an Account to see details.
Relationship
The support is good for the system, but it involves us hunting things down a lot.
Login or Create an Account to see details.
Product
The vendor could work on the reporting for the VNA. It would be nice to have more analytics in the...
Login or Create an Account to see details.
Relationship
The VNA team is a different team from the rest of Fujifilm and is normally very quick to respond. I...
Login or Create an Account to see details.
Product
The VNA is rock solid; it is the least problematic system in our whole environment. It stays up and...
Login or Create an Account to see details.
Product
I would like to see the vendor do more proactive work in hybrid cloud architecture. Fujifilm has...
Login or Create an Account to see details.
Product
Fujifilm doesn't have a good way to let us have a cache of things in our main environment that runs...
Login or Create an Account to see details.
Value
Fujifilm doesn't have any hidden costs. When we ask for customization options, the vendor wants us...
Login or Create an Account to see details.
Product
Synapse VNA is a complex thing. People need to use it for a while to be good at it.
Login or Create an Account to see details.
Value
Sometimes, the vendor is slow, but their system's uptime is pretty good overall. The system isn't so...
Login or Create an Account to see details.
Product
For a while, Fujifilm's release cycles were very far apart. Fujifilm is getting better about that...
Login or Create an Account to see details.
Product
Fujifilm has done a lot for Synapse VNA. They have mainly improved the stability and performance of...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We are very confident in Fujifilm’s cloud strategy. They were one of the early adopters, or they...
Login or Create an Account to see details.
Relationship, Operations, Product
We haven't had any problems with Synapse VNA. Fujifilm has been very responsive with upgrades or...
Login or Create an Account to see details.
Relationship
The product itself was pretty stable for some time, but then it became very unstable. The support...
Login or Create an Account to see details.
Relationship
We do have a routine meeting with one of the vendor’s executives, and that is good.
Login or Create an Account to see details.
Product
Synapse VNA is very open, and users make their own workflows in it. However, it is somewhat limited...
Login or Create an Account to see details.
Relationship
Fujifilm has all kinds of services monitoring the system's performance, but when there is a problem,...
Login or Create an Account to see details.
Product
Synapse VNA works quietly in the background, and it does what it is supposed to. We purge images off...
Login or Create an Account to see details.
Relationship
We don't really care for the interface for Synapse VNA. It seems that we need someone very technical...
Login or Create an Account to see details.
Culture, Value
We did an upgrade, and Fujifilm didn't charge for every little thing. If we thought Fujifilm was...
Login or Create an Account to see details.
Relationship, Operations
Fujifilm is very active, so I'm very familiar with where they are and the challenges we have, if...
Login or Create an Account to see details.
Relationship, Product
Most end users don't see the VNA; it just works for them. We have had it for many years, and it is...
Login or Create an Account to see details.
Culture
Synapse VNA didn't have the integration with our EMR that Fujifilm sold us, so we had to put that on...
Login or Create an Account to see details.
Loyalty
With Synapse VNA, we have the foundation to be able to gain revenue on some images that we couldn’t...
Login or Create an Account to see details.
Loyalty, Product
Fujifilm is adding a recycle bin. In the past, once we deleted something from Synapse VNA, it was...
Login or Create an Account to see details.
Relationship
I love Fujifilm’s support team. Those people are phenomenal.
Login or Create an Account to see details.
Product
We are in a good spot right now with enterprise imaging, and what we have is meeting our needs. Our...
Login or Create an Account to see details.
Loyalty, Product
Fujifilm is doing a great job. They have made some enhancements to their product over the years that...
Login or Create an Account to see details.
Relationship
We have on-site support people, and that is very beneficial. Fujifilm’s executives are motivated to...
Login or Create an Account to see details.
Relationship, Product
Fujifilm is doing fairly well in meeting the market’s needs when it comes to enterprise imaging. The...
Login or Create an Account to see details.
Relationship
We really like Fuji's VNA. It does a really good job. Anytime we have questions, Fuji is there to...
Login or Create an Account to see details.
Relationship
Fujifilm’s technical support team is on the spot. We never have to wait more than a day for an...
Login or Create an Account to see details.
Relationship, Product
Fujifilm’s VNA doesn’t seem well integrated with the other aspects of their business products....
Login or Create an Account to see details.
Product
Synapse doesn't consume that many resources and it is user friendly. Nowadays, it is easy to handle...
Login or Create an Account to see details.
Product
Synapse VNA has a nice built-in, web-based UI, so we don't have to install things on a local...
Login or Create an Account to see details.
Product
Some things are not that straightforward in Synapse VNA if we want to use other features, such as...
Login or Create an Account to see details.
Relationship
Fujifilm never actually calls me about anything. They may once in a while send an email, but they...
Login or Create an Account to see details.
Product
Fujifilm is making moderate progress. We are not using their mode with a bunch of features. We are...
Login or Create an Account to see details.
Operations
We had no live, at-the-elbow support for the Fujifilm implementation, and that was very frustrating...
Login or Create an Account to see details.
Product
Synapse VNA has a good back-end interface for admins, and that makes admin work simple and clean.
Login or Create an Account to see details.
Product
The view is not great when we look at a study in the VNA. There have been some struggles with cloud...
Login or Create an Account to see details.
Product
Synapse VNA is very expandable and very stable, even with how much data we have. The product does...
Login or Create an Account to see details.
Relationship
Fuji’s tech support people are excellent. When we find a bug, they fix the bug, and if the fix is in...
Login or Create an Account to see details.
Product
We got past the migration of the Fujifilm VNA. That was the biggest issue, but things have gone...
Login or Create an Account to see details.
Loyalty
We are focusing on staying up with current standards. We want a universal worklist across multiple...
Login or Create an Account to see details.
Product
We have been able to finish some big projects with the vendor with full security. The vendor has...
Login or Create an Account to see details.
Product
One of the things we like about Synapse VNA is that we can roll into instances of downtime. If our...
Login or Create an Account to see details.
Relationship
The vendor’s overall support structure is great. We know most of the engineers, and we have been...
Login or Create an Account to see details.
Operations, Product
Fujifilm has really good end-user documentation. Everything is well laid out online. I can quickly...
Login or Create an Account to see details.
Relationship, Product
We have submitted enhancement requests or have found bugs or issues, and Fujifilm has come back with...
Login or Create an Account to see details.
Relationship
Fujifilm has been very responsive to any requests that we have had, and maybe that is helping make...
Login or Create an Account to see details.
Product
Synapse VNA has been very good so far. It is not used as much as I want it to be, but that is...
Login or Create an Account to see details.
Operations
The implementation of Synapse VNA was pretty smooth. It is a very complex system, and there is a lot...
Login or Create an Account to see details.
Product
One of the gaps we see in Synapse VNA has to do with lifecycle management because there is a thin...
Login or Create an Account to see details.
​
Featured Report
Preferences