Synapse VNA (TeraMedica) Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Loyalty, Value

Having Fujifilm's VNA and the universal viewer was good when we had our old EMR, but now that we...

Feb 2024
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Manager

Product

We have had some issues with the rules in the product, and we are not able to move studies around as...

Feb 2024
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Manager

Operations, Product

We upgraded TeraMedica last year, and that went very smoothly. As far as outcomes go, the product is...

Feb 2024
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Manager

Culture, Value

I would like the vendor to charge us a lower cost per study. Also, most of the time, we have to...

Feb 2024
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Manager

Product

The product is very reliable.

Feb 2024
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Manager

Product

The VNA is a little more complicated than the PACS. I'm always scratching my head when I have to go...

Feb 2024
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Manager

Product

The product has a great ability to incorporate all sorts of images and then put them into one...

Dec 2023
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Manager

Operations

We did training during the COVID-19 pandemic, so everything was over the phone and remote. Fujifilm...

Dec 2023
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VP/Other Executive

Relationship, Product

Fujifilm has a good VNA, and it is reliable, but it seems to be stagnant. We don't hear a lot from...

Dec 2023
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VP/Other Executive

Relationship

The support is good for the system, but it involves us hunting things down a lot.

Dec 2023
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Manager

Product

The vendor could work on the reporting for the VNA. It would be nice to have more analytics in the...

Dec 2023
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Manager

Relationship

The VNA team is a different team from the rest of Fujifilm and is normally very quick to respond. I...

Dec 2023
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Manager

Product

The VNA is rock solid; it is the least problematic system in our whole environment. It stays up and...

Dec 2023
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Director

Product

I would like to see the vendor do more proactive work in hybrid cloud architecture. Fujifilm has...

Dec 2023
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Director

Product

Fujifilm doesn't have a good way to let us have a cache of things in our main environment that runs...

Dec 2023
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Director

Value

Fujifilm doesn't have any hidden costs. When we ask for customization options, the vendor wants us...

Dec 2023
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Director

Product

Synapse VNA is a complex thing. People need to use it for a while to be good at it.

Dec 2023
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Director

Value

Sometimes, the vendor is slow, but their system's uptime is pretty good overall. The system isn't so...

Dec 2023
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Director

Product

For a while, Fujifilm's release cycles were very far apart. Fujifilm is getting better about that...

Dec 2023
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Manager

Product

Fujifilm has done a lot for Synapse VNA. They have mainly improved the stability and performance of...

Nov 2023
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Manager

Loyalty, Relationship, Product

We are very confident in Fujifilm’s cloud strategy. They were one of the early adopters, or they...

Nov 2023
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Manager

Relationship, Operations, Product

We haven't had any problems with Synapse VNA. Fujifilm has been very responsive with upgrades or...

Oct 2023
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Manager

Relationship

The product itself was pretty stable for some time, but then it became very unstable. The support...

Oct 2023
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Manager

Relationship

We do have a routine meeting with one of the vendor’s executives, and that is good.

Oct 2023
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VP/Other Executive

Product

Synapse VNA is very open, and users make their own workflows in it. However, it is somewhat limited...

Oct 2023
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VP/Other Executive

Relationship

Fujifilm has all kinds of services monitoring the system's performance, but when there is a problem,...

Oct 2023
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Manager

Product

Synapse VNA works quietly in the background, and it does what it is supposed to. We purge images off...

Sep 2023
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Manager

Relationship

We don't really care for the interface for Synapse VNA. It seems that we need someone very technical...

Sep 2023
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Manager

Culture, Value

We did an upgrade, and Fujifilm didn't charge for every little thing. If we thought Fujifilm was...

Aug 2023
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Manager

Relationship, Operations

Fujifilm is very active, so I'm very familiar with where they are and the challenges we have, if...

Aug 2023
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Manager

Relationship, Product

Most end users don't see the VNA; it just works for them. We have had it for many years, and it is...

Aug 2023
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VP/Other Executive

Culture

Synapse VNA didn't have the integration with our EMR that Fujifilm sold us, so we had to put that on...

Aug 2023
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VP/Other Executive

Loyalty

With Synapse VNA, we have the foundation to be able to gain revenue on some images that we couldn’t...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

Fujifilm is adding a recycle bin. In the past, once we deleted something from Synapse VNA, it was...

Aug 2023
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Analyst/Coordinator

Relationship

I love Fujifilm’s support team. Those people are phenomenal.

Aug 2023
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Analyst/Coordinator

Product

We are in a good spot right now with enterprise imaging, and what we have is meeting our needs. Our...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

Fujifilm is doing a great job. They have made some enhancements to their product over the years that...

Aug 2023
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Analyst/Coordinator

Relationship

We have on-site support people, and that is very beneficial. Fujifilm’s executives are motivated to...

Jul 2023
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Analyst/Coordinator

Relationship, Product

Fujifilm is doing fairly well in meeting the market’s needs when it comes to enterprise imaging. The...

Jul 2023
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Manager

Relationship

We really like Fuji's VNA. It does a really good job. Anytime we have questions, Fuji is there to...

Jun 2023
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CTO

Relationship

Fujifilm’s technical support team is on the spot. We never have to wait more than a day for an...

Jun 2023
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CTO

Relationship, Product

Fujifilm’s VNA doesn’t seem well integrated with the other aspects of their business products....

Jun 2023
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Analyst/Coordinator

Product

Synapse doesn't consume that many resources and it is user friendly. Nowadays, it is easy to handle...

May 2023
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Analyst/Coordinator

Product

Synapse VNA has a nice built-in, web-based UI, so we don't have to install things on a local...

May 2023
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Analyst/Coordinator

Product

Some things are not that straightforward in Synapse VNA if we want to use other features, such as...

May 2023
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Analyst/Coordinator

Relationship

Fujifilm never actually calls me about anything. They may once in a while send an email, but they...

May 2023
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Analyst/Coordinator

Product

Fujifilm is making moderate progress. We are not using their mode with a bunch of features. We are...

May 2023
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Director

Operations

We had no live, at-the-elbow support for the Fujifilm implementation, and that was very frustrating...

May 2023
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Analyst/Coordinator

Product

Synapse VNA has a good back-end interface for admins, and that makes admin work simple and clean.

May 2023
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Analyst/Coordinator

Product

The view is not great when we look at a study in the VNA. There have been some struggles with cloud...

May 2023
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Director

Product

Synapse VNA is very expandable and very stable, even with how much data we have. The product does...

May 2023
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Director

Relationship

Fuji’s tech support people are excellent. When we find a bug, they fix the bug, and if the fix is in...

May 2023
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Manager

Product

We got past the migration of the Fujifilm VNA. That was the biggest issue, but things have gone...

May 2023
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Analyst/Coordinator

Loyalty

We are focusing on staying up with current standards. We want a universal worklist across multiple...

May 2023
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Analyst/Coordinator

Product

We have been able to finish some big projects with the vendor with full security. The vendor has...

May 2023
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Analyst/Coordinator

Product

One of the things we like about Synapse VNA is that we can roll into instances of downtime. If our...

May 2023
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Analyst/Coordinator

Relationship

The vendor’s overall support structure is great. We know most of the engineers, and we have been...

May 2023
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Analyst/Coordinator

Operations, Product

Fujifilm has really good end-user documentation. Everything is well laid out online. I can quickly...

May 2023
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Analyst/Coordinator

Relationship, Product

We have submitted enhancement requests or have found bugs or issues, and Fujifilm has come back with...

May 2023
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Manager

Relationship

Fujifilm has been very responsive to any requests that we have had, and maybe that is helping make...

May 2023
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Manager

Product

Synapse VNA has been very good so far. It is not used as much as I want it to be, but that is...

May 2023
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Manager

Operations

The implementation of Synapse VNA was pretty smooth. It is a very complex system, and there is a lot...

May 2023
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Manager

Product

One of the gaps we see in Synapse VNA has to do with lifecycle management because there is a thin...

May 2023
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Analyst/Coordinator

Culture, Culture, Value, Value

We have huge amounts of data that we place into Synapse VNA. Typically, when we place images in the...

Apr 2023
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Analyst/Coordinator

Loyalty, Loyalty

We had some hurdles in the beginning with Synapse VNA, but we have overcome most of them. Right now,...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

Fujifilm needs more people in their support department. It seems like the organization and the VNA...

Apr 2023
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Manager

Relationship, Product

The VNA is fantastic. Fuji is doing well. The vendor is working with us on enhancements and...

Apr 2023
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Manager

Product

Unfortunately, with Synapse VNA, there are so many ways to skin the cat, and I think that is part of...

Mar 2023
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Manager

Operations, Product

Our Synapse VNA upgrade itself went well. It was timely according to the timeline we had set forth.

Mar 2023
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Manager

Operations, Product

The process of making sure all the data in Synapse VNA is correct is kind of clunky or cumbersome...

Mar 2023
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Manager

Relationship

For general day-to-day things in Synapse VNA, the support is awesome. The support team is very...

Mar 2023
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Manager

Product

We would like to have a better, easier cleanup workflow for point-of-care studies.

Mar 2023
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