Synapse VNA (TeraMedica)
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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VP/Other Executive

Future Outlook

I would buy the product again because it functions and it is working, but I also know where there...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Fujifilm is not making as many changes in the VNA. After an upgrade, we might have 2 issues that are...

Nov 2022
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VP/Other Executive

Relationship

There have been things that I have wanted, and Fujifilm said they would look at those things. Those...

Nov 2022
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VP/Other Executive

Other Observations & Comments

Synapse VNA has an engineering field to it instead of a clinical field.

Nov 2022
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VP/Other Executive

Service and Support

I don't find Fujifilm to be very proactive. We find issues before the vendor usually does. We tell...

Nov 2022
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Manager

Future Outlook

There are a couple of things I would improve or change, but our overall satisfaction with Synapse...

Sep 2022
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Manager

Functionality and Upgrades

Overall, Synapse VNA is a very good product. I am happy with it and its performance. It is...

Sep 2022
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Manager

Functionality and Upgrades

Fujifilm could improve the VNA’s browser support. This product is TeraMedica’s old VNA and was...

Sep 2022
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Manager

Implementation and Training

I have had training from Fujifilm for their PACS product, but I have never had it for the VNA. I am...

Sep 2022
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Manager

Service and Support

We use Fujifilm’s support frequently, and it is top notch. We get a very quick turnaround. We always...

Sep 2022
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Manager

Relationship

The vendor keeps their promises most of the time. Fujifilm’s executives have been very involved both...

Sep 2022
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Manager

ROI / Cost (care and feeding)

Synapse VNA does what we are expecting, and it maintains the integrity of the images that we are...

Sep 2022
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Manager

Service and Support

Synapse VNA functions well. We receive good support from Fuji. Sometimes we run into compatibility...

Sep 2022
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Manager

Service and Support

Support from Fuji is excellent. The vendor is quick to respond and work through issues as they come...

Sep 2022
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Manager

Interfacing and Integration

End users don't know anything about Synapse VNA. They click on it, and it works. That is all end...

Sep 2022
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Manager

Functionality and Upgrades

Usually, Synapse VNA works. We don't have a lot of ongoing issues. The experience is like owning a...

Sep 2022
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Manager

Service and Support

We don't plan on leaving Fujifilm. Our partnership has been decent, but there have been some bumps....

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

There are some things I like about the new version of the product, but there are some things I like...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The training for Synapse VNA was a bit more disappointing and confusing than other trainings we have...

Sep 2022
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Analyst/Coordinator

Service and Support

We had some issues with the system. It didn't work in the way it was presented to us, and we had to...

Sep 2022
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Analyst/Coordinator

Relationship

If I were to call the vendor’s support team needing a hand with something, they would happily show...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We haven't come across anything where the product couldn’t do what we were asking it to do. I am...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Over the years, there have been a few upgrades that haven't gone smoothly. Nothing major has...

Sep 2022
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Analyst/Coordinator

Relationship

A while ago, we had a problem with Synapse VNA. Fujifilm sent out a communication about the issue...

Sep 2022
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Analyst/Coordinator

Relationship

On the Fuji side, we have our sales representative, the support people, and a support manager. That...

Sep 2022
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Manager

Relationship

We can work closely with many engineers from Fujifilm in order to arm the product with better...

Sep 2022
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VP/Other Executive

Lessons Learned

The improvements I would like to see in Synapse VNA have to do with logical searching. I want to be...

Sep 2022
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VP/Other Executive

Relationship

I would like to see Fujifilm’s current road map on the Synapse VNA, but we are not making a lot of...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the areas we see being included in the future are point-of-care ultrasounds, wound care, and...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

One of the best practices with any VNA is utilizing the life cycle management tools. We have learned...

Sep 2022
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Analyst/Coordinator

Relationship

The marketing is changing really fast, and while Synapse VNA is a good and truly neutral VNA, the...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I do think it is possible to get our money's worth with Synapse VNA. With that said, it is not that...

Sep 2022
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Analyst/Coordinator

Lessons Learned

My advice to anyone going live with a VNA or looking at expanding is to know that it takes time. The...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Synapse VNA is easy for the IT team to work with, and it is low maintenance. We like the fact that...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

Synapse VNA is truly neutral. We have migrated data from other third-party systems into Synapse VNA...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Synapse VNA is stable, and we have no issues at all with downtime or reliability issues. Our IT team...

Sep 2022
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VP/Other Executive

Relationship

We have not seen any development or delivery of new technology. That is not to say there are not...

Aug 2022
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VP/Other Executive

Relationship

We are in limbo with what we are going to do long term with Synapse VNA because we have not had a...

Aug 2022
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VP/Other Executive

Interfacing and Integration

Fujifilm does have a good VNA that is actually neutral. Synapse VNA works well with other PACS...

Aug 2022
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Manager

Functionality and Upgrades

I would probably want to look at other vendors to see whether there is another option before buying...

Jul 2022
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Director

Service and Support

The people at Fuji who engage with us every day are really committed and smart, want to do the right...

Jul 2022
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Director

Interfacing and Integration

The integration of the product is really good. We have Synapse VNA integrated with a third-party...

Jun 2022
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Director

Technology

Fujifilm needs to improve their road map for the future. None of Fujifilm's leaders can really spell...

Jun 2022
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Director

Functionality and Upgrades

Synapse VNA's workflow is very easy and feels natural. Overall, the product is just a simple VNA...

Jun 2022
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Director

Functionality and Upgrades

Fujifilm's product is a true VNA that can really stand alone. We don't use the Fujifilm PACS, and we...

Jun 2022
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Manager

Functionality and Upgrades

The product works. It is stable and low maintenance.

May 2022
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Manager

Service and Support

I have heard from my team that the support from Fujifilm is not as good as the support from another...

May 2022
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Manager

Other Observations & Comments

The vendor can do well with new technology, though it depends on how much money they are paid, of course....

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Pretty much all of our departments are now hooked up to Synapse VNA, and that prevents data or...

May 2022
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Analyst/Coordinator

Relationship

We have a long-lasting relationship with Fujifilm. The beauty is that they work with us, listen to...

May 2022
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Analyst/Coordinator

Service and Support

Our team supports several sites, so if Fujifilm could beef up their frontline support, that would...

May 2022
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Manager

Functionality and Upgrades

The solution does a pretty good job in the integration area. It follows standard interfaces like...

Apr 2022
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Manager

Relationship

I am a couple of years into my role at this organization, and I haven’t really seen any discussion...

Apr 2022
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Manager

Service and Support

Fujifilm’s support has contributed to our return on investment. They are readily available when needed....

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor doesn't charge for everything. We had a one-time payment at the beginning, and we are...

Apr 2022
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Analyst/Coordinator

Future Outlook

We are going to get a significant upgrade soon, and there will be a huge change in the user...

Apr 2022
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Analyst/Coordinator

Future Outlook

We have been talking about integrating the VNA with our EHR so that we can have everything for the...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is pretty good and very useful. At least currently, it is really user friendly.

Apr 2022
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Manager

Future Outlook

We have not tried to stray from the investment we have made with Fujifilm, and I think that has...

Apr 2022
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Manager

ROI / Cost (care and feeding)

Fujifilm definitely doesn't charge for every little thing. We get our money's worth from Synapse VNA...

Apr 2022
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Manager

Implementation and Training

There isn't much training for Synapse VNA. We get release notes when there is a new version of the...

Apr 2022
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Manager

Service and Support

Our primary support contact is the person we talk to who knows our system. Only one of the vendor's...

Apr 2022
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Manager

Service and Support

Fujifilm could improve their timelines. It can take a long time from when we report an issue to when...

Apr 2022
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Director

Relationship

When we need help, Fujifilm steps up and provides guidance. They are involved in what we are doing...

Feb 2022
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Director

Future Outlook

We are probably going to phase Synapse VNA out because our IT department has a new storage system...

Feb 2022
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Director

Service and Support

We have service contracts with Fujifilm, and almost everything is covered under those contracts....

Feb 2022
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Director

Relationship

Fujifilm has been pretty involved in providing us with tactical and strategic guidance. Part of that...

Jan 2022
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Director

ROI / Cost (care and feeding)

The main outcome that we have seen from the solution is that we now have a centralized storage so...

Jan 2022
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Manager

Sales and Contracting

Synapse VNA is a great product on paper, but every site is different and has different workflows....

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

We implemented Synapse VNA to capture some of our offices and departments that have their own...

Jan 2022
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VP/Other Executive

Relationship

With our organization, one size doesn't necessarily fit all, so Fujifilm has taken our feedback and...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We have an ROI for a couple of reasons. I pushed for and negotiated an extremely aggressive...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

I like the solution's flexibility in being able to show anything non-DICOM, whether it is audio or a...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Our ROI for Synapse VNA will not be monetary. Our ROI is the safety and security of knowing we have...

Jan 2022
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Analyst/Coordinator

Implementation and Training

The training for Synapse VNA was all virtual because of COVID-19. The training wasn’t very good. It...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Synapse VNA works extremely well. Users click on a link, and a web browser loads the images. The...

Jan 2022
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VP/Other Executive

Other Observations & Comments

I would like to see a research module created for the solution where the vendor was taking research...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Sometimes Fuji charges us for things, but most of the time they don’t. I work with a Fuji engineer...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

I like the flexibility of Synapse VNA. We can connect to all kinds of systems and get information or...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Fuji needs a better viewer. They package a universal viewer with Synapse VNA that is terrible.

Jan 2022
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Manager

Implementation and Training

The VNA just runs in the background. The only thing an organization needs is somebody to care for...

Jan 2022
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Manager

Functionality and Upgrades

The upgrades go smoothly, and the product seems to function most of the time. We have maybe had one...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have seen an ROI with Synapse VNA because we have migrated millions of studies from multiple PACS....

Jan 2022
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Director

Win/Loss - Why they were selected (by current clients)

One thing that drew us to the solution was that we already have a lot of Fujifilm solutions, and...

Jan 2022
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Director

Interfacing and Integration

The solution allows us to integrate with our EMR for things that aren't related to radiology and...

Jan 2022
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Director

Other Observations & Comments

A lot of end users don't even see Synapse VNA because we have other PACS tools. We have to do a lot...

Jan 2022
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CTO

Functionality and Upgrades

So we have found the TeraMedica VNA especially good to work with. We have found it to be highly...

Jan 2022
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CTO

ROI / Cost (care and feeding)

Fujifilm's Synapse VNA is priced extremely well in terms of what we have to pay for the software.

Jan 2022
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CTO

Relationship

Something about Synapse VNA that we have really enjoyed is our ability as a reseller to utilize that...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The platform is very clean and simple to use. The way we implemented the system makes it not very...

Dec 2021
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Analyst/Coordinator

Other Observations & Comments

We had a few bumps in the road over the years, and there was some back and forth, but we worked...

Dec 2021
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Analyst/Coordinator

Service and Support

It is sometimes really hard for the vendor to service their small customers with more niche needs....

Dec 2021
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Analyst/Coordinator

Service and Support

The vendor's support has been great. The vendor has been able to identify bugs, and they have taken...

Dec 2021
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