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Synapse VNA (TeraMedica)
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User Commentary

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Manager

Product

Synapse VNA works quietly in the background, and it does what it is supposed to. We purge images off...

Sep 2023
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Manager

Relationship

We don't really care for the interface for Synapse VNA. It seems that we need someone very technical...

Sep 2023
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VP/Other Executive

Culture

Synapse VNA didn't have the integration with our EMR that Fujifilm sold us, so we had to put that on...

Aug 2023
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VP/Other Executive

Loyalty

With Synapse VNA, we have the foundation to be able to gain revenue on some images that we couldn’t...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

Fujifilm is adding a recycle bin. In the past, once we deleted something from Synapse VNA, it was...

Aug 2023
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Analyst/Coordinator

Relationship

I love Fujifilm’s support team. Those people are phenomenal.

Aug 2023
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Analyst/Coordinator

Product

We are in a good spot right now with enterprise imaging, and what we have is meeting our needs. Our...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

Fujifilm is doing a great job. They have made some enhancements to their product over the years that...

Aug 2023
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Analyst/Coordinator

Relationship

We have on-site support people, and that is very beneficial. Fujifilm’s executives are motivated to...

Jul 2023
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Analyst/Coordinator

Relationship, Product

Fujifilm is doing fairly well in meeting the market’s needs when it comes to enterprise imaging. The...

Jul 2023
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Manager

Relationship

We really like Fuji's VNA. It does a really good job. Anytime we have questions, Fuji is there to...

Jun 2023
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CTO

Relationship

Fujifilm’s technical support team is on the spot. We never have to wait more than a day for an...

Jun 2023
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CTO

Relationship, Product

Fujifilm’s VNA doesn’t seem well integrated with the other aspects of their business products....

Jun 2023
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Analyst/Coordinator

Product

Synapse doesn't consume that many resources and it is user friendly. Nowadays, it is easy to handle...

May 2023
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Analyst/Coordinator

Product

Synapse VNA has a nice built-in, web-based UI, so we don't have to install things on a local...

May 2023
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Analyst/Coordinator

Product

Some things are not that straightforward in Synapse VNA if we want to use other features, such as...

May 2023
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Analyst/Coordinator

Relationship

Fujifilm never actually calls me about anything. They may once in a while send an email, but they...

May 2023
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Analyst/Coordinator

Product

Fujifilm is making moderate progress. We are not using their mode with a bunch of features. We are...

May 2023
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Director

Operations

We had no live, at-the-elbow support for the Fujifilm implementation, and that was very frustrating...

May 2023
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Analyst/Coordinator

Product

Synapse VNA has a good back-end interface for admins, and that makes admin work simple and clean.

May 2023
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Analyst/Coordinator

Product

The view is not great when we look at a study in the VNA. There have been some struggles with cloud...

May 2023
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Director

Product

Synapse VNA is very expandable and very stable, even with how much data we have. The product does...

May 2023
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Director

Relationship

Fuji’s tech support people are excellent. When we find a bug, they fix the bug, and if the fix is in...

May 2023
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Manager

Product

We got past the migration of the Fujifilm VNA. That was the biggest issue, but things have gone...

May 2023
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Analyst/Coordinator

Loyalty

We are focusing on staying up with current standards. We want a universal worklist across multiple...

May 2023
||
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Analyst/Coordinator

Product

We have been able to finish some big projects with the vendor with full security. The vendor has...

May 2023
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Analyst/Coordinator

Product

One of the things we like about Synapse VNA is that we can roll into instances of downtime. If our...

May 2023
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Analyst/Coordinator

Relationship

The vendor’s overall support structure is great. We know most of the engineers, and we have been...

May 2023
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Analyst/Coordinator

Operations, Product

Fujifilm has really good end-user documentation. Everything is well laid out online. I can quickly...

May 2023
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Analyst/Coordinator

Relationship, Product

We have submitted enhancement requests or have found bugs or issues, and Fujifilm has come back with...

May 2023
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Manager

Relationship

Fujifilm has been very responsive to any requests that we have had, and maybe that is helping make...

May 2023
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Manager

Product

Synapse VNA has been very good so far. It is not used as much as I want it to be, but that is...

May 2023
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Manager

Operations

The implementation of Synapse VNA was pretty smooth. It is a very complex system, and there is a lot...

May 2023
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Manager

Product

One of the gaps we see in Synapse VNA has to do with lifecycle management because there is a thin...

May 2023
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Analyst/Coordinator

Culture, Culture, Value, Value

We have huge amounts of data that we place into Synapse VNA. Typically, when we place images in the...

Apr 2023
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Analyst/Coordinator

Loyalty, Loyalty

We had some hurdles in the beginning with Synapse VNA, but we have overcome most of them. Right now,...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

Fujifilm needs more people in their support department. It seems like the organization and the VNA...

Apr 2023
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(0)
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Manager

Relationship, Product

The VNA is fantastic. Fuji is doing well. The vendor is working with us on enhancements and...

Apr 2023
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Manager

Product

Unfortunately, with Synapse VNA, there are so many ways to skin the cat, and I think that is part of...

Mar 2023
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Manager

Operations, Product

Our Synapse VNA upgrade itself went well. It was timely according to the timeline we had set forth.

Mar 2023
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Manager

Operations, Product

The process of making sure all the data in Synapse VNA is correct is kind of clunky or cumbersome...

Mar 2023
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Manager

Relationship

For general day-to-day things in Synapse VNA, the support is awesome. The support team is very...

Mar 2023
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Manager

Product

We would like to have a better, easier cleanup workflow for point-of-care studies.

Mar 2023
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Director

Relationship

From a service standpoint, Synapse VNA is supported online, and the service has been good.

Feb 2023
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Director

Relationship

In terms of somebody from Fujifilm coming in here at an executive level and talking about their...

Feb 2023
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Director

Loyalty

When we bought Synapse VNA, it made a lot of sense because it was an open architecture storage...

Feb 2023
||
(0)
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Manager

Operations, Product

Fujifilm does have a lot of customizability in the system. The configuration settings are complex,...

Feb 2023
||
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VP/Other Executive

Loyalty, Product

Synapse VNA has been a good VNA, and it truly is neutral. We are working in a deconstructed model...

Jan 2023
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(0)
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VP/Other Executive

Loyalty

We are looking at potentially replacing Fujifilm's VNA with the VNA from the vendor we use for our...

Jan 2023
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Manager

Product

Using Synapse VNA in conjunction with other products from the same vendor makes everything a little...

Jan 2023
||
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Manager

Loyalty, Relationship, Product

I would not buy Synapse VNA again because of the product's performance and the vendor's support. We...

Jan 2023
||
(0)
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Manager

Relationship

If Fujifilm alerts us about something, it is not something we can plan for because it is usually...

Jan 2023
||
(0)
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Manager

Operations, Product

Synapse VNA is stable and easy to use.

Jan 2023
||
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VP/Other Executive

Product

Synapse VNA is not user friendly for users on the front end. There is variability with how the...

Jan 2023
||
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VP/Other Executive

Relationship

Ever since we purchased Synapse VNA, there hasn't been any vendor executive outreach. We have some...

Jan 2023
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Director

Loyalty

We have not really expanded Synapse VNA to its full capability, and we don't use it yet for...

Jan 2023
||
(0)
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Director

Relationship

We have a very good relationship with the vendor. We can pick up the phone anytime, and we can...

Jan 2023
||
(0)
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VP/Other Executive

Product

We are really happy with the solution. It is harder on our side to get everybody on the same page...

Jan 2023
||
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VP/Other Executive

Culture, Relationship

In the healthcare industry, people get mad when other vendors buy companies because when those...

Jan 2023
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Manager

Operations

I have been to Fujifilm's class several times, and much of what the vendor teaches and expects from...

Jan 2023
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(0)
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Manager

Loyalty

Synapse VNA is a system to monitor. Our organization wanted the VNA primarily to protect the...

Jan 2023
||
(0)
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Manager

Operations

The system is so complicated, so having a mentor or somebody between a salesperson and an engineer...

Jan 2023
||
(0)
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Manager

Operations

Fujifilm’s training is good. The quality of their ongoing phone or web support has really increased.

Jan 2023
||
(0)
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VP/Other Executive

Loyalty, Product

I would buy the product again because it functions and it is working, but I also know where there...

Nov 2022
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VP/Other Executive

Loyalty, Product

Fujifilm is not making as many changes in the VNA. After an upgrade, we might have 2 issues that are...

Nov 2022
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(0)
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VP/Other Executive

Culture, Relationship

There have been things that I have wanted, and Fujifilm said they would look at those things. Those...

Nov 2022
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(0)
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VP/Other Executive

Relationship, Product

Synapse VNA has an engineering field to it instead of a clinical field.

Nov 2022
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(0)
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VP/Other Executive

Relationship

I don't find Fujifilm to be very proactive. We find issues before the vendor usually does. We tell...

Nov 2022
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