Synapse VNA (TeraMedica) Commentary
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Monique Rasband
VP of Imaging, Cardiology, Oncology
KLAS VP of Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship, Operations

Synapse VNA is a different animal, and it has taken us a little time to get used to working with it....

Jul 2024
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Manager

Operations

Fujifilm’s training classes present a lot of information in a very short period of time. The classes...

Jul 2024
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Director

Product, Value

The product architecture is rigid and not aligned with our standards. Upgrades are expensive.

Jul 2024
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Analyst/Coordinator

Relationship, Product

Having the studies go to Synapse VNA has been working well. There are no major issues there. We had...

Jun 2024
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Analyst/Coordinator

Product

There has been one persistent issue with Synapse VNA that seems to have followed us over the years,...

Jun 2024
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Analyst/Coordinator

Product

Feature releases sometimes lag with Fujifilm. For example, the most recent version of the solution...

Jun 2024
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Analyst/Coordinator

Culture, Value

With Fujifilm, the upgrades are pretty much free as long as we have a support contract. Fujifilm...

Jun 2024
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Analyst/Coordinator

Operations, Product

Synapse VNA is not very intuitive. There are a lot of settings in there, and if a user is not in...

Jun 2024
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Analyst/Coordinator

Product

As an organization, we gained little by implementing Synapse VNA, mainly because Synapse VNA only...

Jun 2024
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Manager

Relationship

I have a long history with Fujifilm. They know what I expect on many different levels: support,...

May 2024
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Analyst/Coordinator

Product

The VNA works well when we are trying to resolve problems or merge studies. Those are probably its...

May 2024
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Analyst/Coordinator

Operations, Product

The vendor could improve the build process in the product for when we add new departments or...

May 2024
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Analyst/Coordinator

Culture, Relationship

The vendor keeps their promises within reason. If we run into an issue, the vendor's team is often...

May 2024
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Analyst/Coordinator

Loyalty, Product

With Synapse VNA, everything has basically been going fine. There have been incremental improvements...

Apr 2024
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Analyst/Coordinator

Loyalty, Product

We made a major change in the database from SQL to Oracle, and that change went very smoothly....

Apr 2024
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Analyst/Coordinator

Relationship

The TeraMedica division of Fujifilm has excellent technical support. I'm just talking about...

Apr 2024
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Analyst/Coordinator

Loyalty

The VNA has been very stable so far, and we are looking to leverage it more. Our use of it is just...

Apr 2024
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Analyst/Coordinator

Loyalty, Product

Fuji needs to step things from their PACS to the VNA. The VNA could be leveraged a lot more if that...

Apr 2024
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Analyst/Coordinator

Operations

The initial training was very good, but I haven't really gone back and asked for too much more. I...

Apr 2024
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Director

Loyalty

I think we will get this on our next upgrade for Synapse VNA, but we would like the ability to...

Apr 2024
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Manager

Operations, Product

The VNA is definitely first in its class, and it just works. Our only challenge with the product is...

Apr 2024
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Manager

Relationship

The TeraMedica team has been our gold-star standard for support. Of all the systems and vendors I...

Apr 2024
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Manager

Loyalty

The system itself has not aged too well. We have had multiple instances of downtime on the system....

Apr 2024
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Analyst/Coordinator

Relationship

As the vendor's customer base is increasing substantially, they need to beef up their support line....

Apr 2024
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Analyst/Coordinator

Relationship

We have routine discussions with our leadership and the vendor's leadership where they talk about...

Apr 2024
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Analyst/Coordinator

Product

What I like about the product is the ease of the application in adding more devices or destinations....

Apr 2024
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Analyst/Coordinator

Relationship, Operations

When we implemented a newer version of the product, we started seeing some ripple effects that...

Apr 2024
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Manager

Culture, Relationship

Fuji has been a little squirrely with us between technical support and sales. There have been some...

Apr 2024
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Manager

Operations

We don't get a lot of training from Fujifilm. From the IT side, we get their release notes on any...

Mar 2024
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Manager

Relationship, Operations

For the most part, things with TeraMedica have been pretty good lately. Our latest releases and...

Mar 2024
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Manager

Relationship

The executive involvement used to be higher for Fujifilm. Someone left the company, and there is a...

Mar 2024
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Director

Loyalty, Product

The vendor needs to figure out how to manage AI and integrate with some AI dockers or platforms...

Mar 2024
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Director

Product

The configurability and management of Fujifilm's VNA are phenomenal. The system is extremely scalable....

Mar 2024
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Director

Relationship

Fujifilm really needs to evaluate their service. They have moved things around and done some...

Mar 2024
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Manager

Relationship

Our experience with Fuji has been very positive. I can't call to mind any issues. The product is...

Mar 2024
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Manager

Loyalty

There is not a lot of training with Synapse VNA. There hasn't been much new technology for Synapse...

Mar 2024
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Manager

Relationship, Operations

Fujifilm's people are great and knowledgeable, but it seems like they are spread too thin. Things...

Feb 2024
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Manager

Relationship, Product

Things have been going well with Fujifilm. They finally cleaned up some storage dispatch issues that...

Feb 2024
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Manager

Loyalty, Product

The system's next upgrade is supposed to give us additional functionalities that we have been...

Feb 2024
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Manager

Loyalty, Value

Having Fujifilm's VNA and the universal viewer was good when we had our old EMR, but now that we...

Feb 2024
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Manager

Product

We have had some issues with the rules in the product, and we are not able to move studies around as...

Feb 2024
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Manager

Operations, Product

We upgraded TeraMedica last year, and that went very smoothly. As far as outcomes go, the product is...

Feb 2024
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Manager

Culture, Value

I would like the vendor to charge us a lower cost per study. Also, most of the time, we have to...

Feb 2024
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Manager

Product

The product is very reliable.

Feb 2024
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Manager

Product

The VNA is a little more complicated than the PACS. I'm always scratching my head when I have to go...

Feb 2024
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Manager

Product

The product has a great ability to incorporate all sorts of images and then put them into one...

Dec 2023
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Manager

Operations

We did training during the COVID-19 pandemic, so everything was over the phone and remote. Fujifilm...

Dec 2023
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VP/Other Executive

Relationship, Product

Fujifilm has a good VNA, and it is reliable, but it seems to be stagnant. We don't hear a lot from...

Dec 2023
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VP/Other Executive

Relationship

The support is good for the system, but it involves us hunting things down a lot.

Dec 2023
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Manager

Product

The vendor could work on the reporting for the VNA. It would be nice to have more analytics in the...

Dec 2023
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Manager

Relationship

The VNA team is a different team from the rest of Fujifilm and is normally very quick to respond. I...

Dec 2023
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Manager

Product

The VNA is rock solid; it is the least problematic system in our whole environment. It stays up and...

Dec 2023
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Director

Product

I would like to see the vendor do more proactive work in hybrid cloud architecture. Fujifilm has...

Dec 2023
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Director

Product

Fujifilm doesn't have a good way to let us have a cache of things in our main environment that runs...

Dec 2023
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Director

Value

Fujifilm doesn't have any hidden costs. When we ask for customization options, the vendor wants us...

Dec 2023
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(0)
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Director

Product

Synapse VNA is a complex thing. People need to use it for a while to be good at it.

Dec 2023
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Director

Value

Sometimes, the vendor is slow, but their system's uptime is pretty good overall. The system isn't so...

Dec 2023
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Director

Product

For a while, Fujifilm's release cycles were very far apart. Fujifilm is getting better about that...

Dec 2023
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Manager

Product

Fujifilm has done a lot for Synapse VNA. They have mainly improved the stability and performance of...

Nov 2023
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(0)
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Manager

Loyalty, Relationship, Product

We are very confident in Fujifilm’s cloud strategy. They were one of the early adopters, or they...

Nov 2023
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Manager

Relationship, Operations, Product

We haven't had any problems with Synapse VNA. Fujifilm has been very responsive with upgrades or...

Oct 2023
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Manager

Relationship

The product itself was pretty stable for some time, but then it became very unstable. The support...

Oct 2023
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Manager

Relationship

We do have a routine meeting with one of the vendor’s executives, and that is good.

Oct 2023
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VP/Other Executive

Product

Synapse VNA is very open, and users make their own workflows in it. However, it is somewhat limited...

Oct 2023
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(0)
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VP/Other Executive

Relationship

Fujifilm has all kinds of services monitoring the system's performance, but when there is a problem,...

Oct 2023
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Manager

Product

Synapse VNA works quietly in the background, and it does what it is supposed to. We purge images off...

Sep 2023
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Manager

Relationship

We don't really care for the interface for Synapse VNA. It seems that we need someone very technical...

Sep 2023
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Manager

Culture, Value

We did an upgrade, and Fujifilm didn't charge for every little thing. If we thought Fujifilm was...

Aug 2023
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Manager

Relationship, Operations

Fujifilm is very active, so I'm very familiar with where they are and the challenges we have, if...

Aug 2023
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Manager

Relationship, Product

Most end users don't see the VNA; it just works for them. We have had it for many years, and it is...

Aug 2023
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VP/Other Executive

Culture

Synapse VNA didn't have the integration with our EMR that Fujifilm sold us, so we had to put that on...

Aug 2023
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VP/Other Executive

Loyalty

With Synapse VNA, we have the foundation to be able to gain revenue on some images that we couldn’t...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

Fujifilm is adding a recycle bin. In the past, once we deleted something from Synapse VNA, it was...

Aug 2023
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Analyst/Coordinator

Relationship

I love Fujifilm’s support team. Those people are phenomenal.

Aug 2023
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Analyst/Coordinator

Product

We are in a good spot right now with enterprise imaging, and what we have is meeting our needs. Our...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

Fujifilm is doing a great job. They have made some enhancements to their product over the years that...

Aug 2023
||
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Analyst/Coordinator

Relationship

We have on-site support people, and that is very beneficial. Fujifilm’s executives are motivated to...

Jul 2023
||
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Analyst/Coordinator

Relationship, Product

Fujifilm is doing fairly well in meeting the market’s needs when it comes to enterprise imaging. The...

Jul 2023
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