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Synapse VNA (TeraMedica) Comments
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Commentary Summary
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User Commentary
Manager
The fact that we have all of our clinical imaging available through a single VNA allows us to...
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Manager
Scalability is one of the big benefits of using Synapse VNA; it supports all SOP classes, transfer...
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Manager
We did have a couple of bugs with Synapse VNA. In some cases, we have had stability issues with...
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Manager
Fujifilm’s service is typically reactive. They are never coming to us telling us what we should do....
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Director
The value of the VNA is high in terms of shutting down other systems and doing risk aversion. It is...
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Analyst/Coordinator
Fujifilm has provided very little guidance on how to leverage the product since our purchase. We...
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Analyst/Coordinator
I am hopeful that our satisfaction with the product will go up. The product has the potential to be...
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Manager
Fujifilm's ability to drive outcomes is based on our needs and requests. Like a lot of vendors,...
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Manager
I like the base technology that Synapse VNA is built on and the flexibility of the configuration,...
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Manager
Synapse VNA is definitely one of our long-term solutions. We would buy it again, but I would qualify...
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Manager
Fujifilm isn't petty and doesn't nickel-and-dime us about every little thing. They are fair. But...
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Manager
We have a pathway to executive involvement when needed. Fujifilm's support is worth noting. We have...
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Manager
Overall, Synapse VNA is a good, stable product. It is certainly one of the better products that I...
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Manager
The biggest things that I want improvement with are the upgrade processes and procedures. Other...
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Analyst/Coordinator
Synapse VNA is flexible. It allows us to do almost anything that we want to do, but the system is...
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Manager
I have noticed in the past couple of years that Fujifilm has fixed the stability issues and has...
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Manager
I would love for Fujifilm to enhance the user interface to be more user friendly and also to improve...
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VP/Other Executive
The implementation went well. The VNA works exactly as described and seems to have no issues. There...
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VP/Other Executive
There isn't a lot of proactive follow-up from the senior leadership.
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Manager
The people who support Synapse VNA are really good. They always keep us up to date with what is...
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Manager
Whenever there is an upgrade or a fix, Fujifilm contacts us. They really want to get things done...
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Manager
The VNA is just a big hard drive. It has a lot of functionality that we haven't even tapped into. It...
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Manager
Fujifilm doesn't nickel-and-dime us. We have free upgrades. We have gotten an ROI by using the...
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Manager
In terms of interoperability, Fujifilm uses standard things, like HL7 and DICOM interfaces. Fujifilm...
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Manager
Fujifilm is there when we need them, but they don't really get too involved with anything.
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Manager
In helping us drive adoption, the vendor provides tactical and strategic guidance. A lot of the...
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Manager
The vendor's support is pretty good, but the vendor isn't very proactive. The executives are pretty...
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Manager
The vendor has been on a bumpy road as they have brought on TeraMedica. I like the vendor's ability...
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Analyst/Coordinator
The vendor needs to beef up their support team. We need to have more people as the vendor's customer...
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Analyst/Coordinator
TeraMedica's organization made the transition to Fujifilm extremely well. The vendor didn't let us...
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Analyst/Coordinator
The strategic guidance is tactical. Every year, we typically have a discussion with the vendor. Our...
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Analyst/Coordinator
In terms of how the VNA has contributed to our ROI, we have been working with the vendor from day...
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Analyst/Coordinator
When it comes to what the vendor has done to help us achieve an ROI, the vendor has helped us get...
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Manager
Sometimes there is an availability issue. The tickets still get handled because the radiology PACS...
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Manager
We haven't worked with the system enough to get an ROI. The option is available to us, and we know...
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Analyst/Coordinator
I like the collaboration we do with Fuji. We are able to provide direct input for the product...
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Analyst/Coordinator
I would like to see better testing for our particular environment and better monitoring. We cannot...
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Manager
The vendor has played an equally tactical and strategic role. The vendor is moving the product to a...
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Manager
We have liked the support the vendor provides and the overall ease of use of the system. Everything...
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Manager
I absolutely feel like I am getting a return on investment. The vendor is always trying to keep...
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Manager
The vendor understands the whole nine yards from the administration down to the actual running of...
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Manager
Once the system is set up, it is really seamless. I have had zero issues. We always want more...
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Analyst/Coordinator
We are dissatisfied with the purchase and the implementation of the VNA. We are looking at...
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Analyst/Coordinator
Fuji is working on converting to an online training platform. That should make the training more...
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Analyst/Coordinator
Fuji has not really given us any strategic or tactical advice. In the beginning, we worked with the...
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Analyst/Coordinator
We have not realized an ROI with our strategy. We still use the system to exchange, like when we do...
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Analyst/Coordinator
We rely pretty heavily on the system, and we use it daily for imaging and therapies. We scan the...
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Analyst/Coordinator
The current version is a dramatic change from the old version. Fuji changed the UI completely. A lot...
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Analyst/Coordinator
The older version of the system was very easy for the end users, and I believe the new version is...
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Analyst/Coordinator
Fuji’s response times are sometimes really slow. If we have a production problem, we call the...
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Analyst/Coordinator
Once the system is working, it works really well. We just have to go through the process of...
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Analyst/Coordinator
In the future, Fuji could work on responding more quickly. We don’t have a lot of people available...
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Analyst/Coordinator
Whether we would buy the system again is a complicated question. We haven't found a comparable...
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Analyst/Coordinator
Fuji does okay at keeping their promises. Our health system is a bit complicated, so the only thing...
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Analyst/Coordinator
So far, Fuji has not charged us for extra things. If we find a problem they need to fix, it is their...
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Analyst/Coordinator
We had training only when we originally got the product. We train everyone new to our department now....
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Analyst/Coordinator
We have really seen the benefits of having all of our radiology in one spot. We have added echo...
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Analyst/Coordinator
We decided to go with a VNA that was not from the same vendor as our PACS. We also have a...
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Analyst/Coordinator
We have really been the driver and in some ways worked through setting the VNA up on our own, but...
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Director
Fujifilm has been very supportive during the COVID-19 crisis, but we haven’t really needed them to...
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Director
Synapse VNA integrates with lots of different systems to store the images. It does very well in...
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Director
With overall product quality, without upgrades, I would say that Fujifilm has been great.
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Director
Fujifilm does not respond to emails that we send to the group support email. Sometimes we have to...
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Analyst/Coordinator
Fujifilm has been great. When I call their number, I get the same support day and night. We run the...
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Analyst/Coordinator
We had some protracted stability issues with the VNA that caused us to grumble for a bit. But now...
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Analyst/Coordinator
My end users don't use the product very much, and they can do what they need to do. But the UI is...
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Analyst/Coordinator
I am not looking for new features. I want the product to do what it is supposed to do really well,...
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Analyst/Coordinator
Fujifilm has monitoring services for the VNA, and their support is more reactive than proactive. I...
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Manager
Using the system is very easy with the way Fujifilm integrated our DICOM repository with other types...
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Manager
Our biggest hurdle is understanding how the integrations work across encounter-based and order-based...
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Manager
Fuji has an active monitoring system, and they monitor our entire system to help prevent us from...
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Manager
I have talked to the administration at Fuji multiple times now. Some of that is because there are a...
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Manager
We have been more involved with Fuji during the COVID-19 crisis than we have with another vendor...
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Manager
We are likely moving away from Synapse VNA. Overall, the system has been a good archive for what we...
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Manager
We like the people we work with at Fujifilm, but it seems like the teams are not always in sync....
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Analyst/Coordinator
This is the first time that we have had a VNA. Previously, we had everything in a PACS, and we had...
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Analyst/Coordinator
the solution is basically a hands-off product most of the time because the images are automatically...
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Manager
Being well integrated is a huge plus for Synapse VNA.
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Manager
Fuji has almost come out with releases too soon for Synapse VNA. It seems like they need to do a...
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Manager
Synapse VNA used to be owned by TeraMedica before Fuji bought them out. The system really didn’t...
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