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Synapse VNA (TeraMedica)
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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CIO

We have had the product for a long time. We have stayed current, and Fujifilm engages well with us....

Sep 2021
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Manager

The front end of Synapse VNA has changed significantly as the system has been built out. Fuji gave...

Aug 2021
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Analyst/Coordinator

Our DICOM departments have been very satisfied with the system. They didn't have a solution before....

Aug 2021
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(0)
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Analyst/Coordinator

The solution is very good, and Fujifilm definitely attempts to listen to us.

Aug 2021
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(0)
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Analyst/Coordinator

DICOM images don't function well in the system, and non-DICOM images aren't great in the system...

Aug 2021
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(0)
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Analyst/Coordinator

Fujifilm is very responsive to our emails and any services issues that we have. We have regular...

Aug 2021
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Manager

We have been able to turn off some historical archives for hospitals that we have purchased over the...

Aug 2021
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(0)
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Manager

I am unhappy with Fuji’s viewer, but the back end has been fantastic.

Aug 2021
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(0)
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Manager

For the most part, Fuji makes a good attempt to keep their promises. Sometimes, we request system...

Aug 2021
||
(0)
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Manager

Fuji avoids nickel-and-diming. That being said, the caveat is that every time we ask for something,...

Aug 2021
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(0)
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Manager

Since we started the build, Fuji has put in only one thing that messed things up, and they backed it...

Aug 2021
||
(0)
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Manager

The system's implementation wasn't as smooth as it probably should have been. There was a learning...

Aug 2021
||
(0)
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Manager

The system isn't as easy to use as we thought that it should be. When we try to ingest outside...

Aug 2021
||
(0)
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Manager

The vendor has a different support line for each of their products. A lot of the time, when we call...

Aug 2021
||
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VP/Other Executive

Fuji has a good VNA. It truly is neutral, but Fuji has been so worried about touting it as neutral...

Jul 2021
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(0)
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Manager

The thing that we love about Fujifilm is that we have gotten almost all images at our organization...

Jul 2021
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(0)
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Manager

Synapse VNA doesn’t accept all kinds of images, and we thought it did.

Jul 2021
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(0)
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Manager

It is hard to get involvement from the people at Fujifilm.

Jul 2021
||
(0)
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Director

Fuji’s business model feels more like a partnership, and I don’t use that term lightly. Our...

Jul 2021
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(0)
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Director

We are not doing a huge volume, but we have had Synapse VNA in place long enough that based on our...

Jul 2021
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Director

The initial training from Fuji is really good. They do ongoing training as needed. Fuji does well,...

Jul 2021
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(0)
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Manager

The VNA is serving as a repository with the Synapse front end, so it is straightforward for the...

Jul 2021
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(0)
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Manager

Fujifilm does a good job of understanding our needs. I think the American team is limited in their...

Jul 2021
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(0)
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Manager

I am very likely to recommend Synapse VNA, and I do it internally all the time. The tool is...

Jul 2021
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(0)
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Manager

I can talk to an executive, and I have regular calls with the Fujifilm leadership team. So the...

Jul 2021
||
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Manager

Fujifilm tries to keep all of their promises. I think they fall short a bit on the support side. In...

Jul 2021
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(0)
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Manager

When we bought a VNA, we expected it to be able to handle our structure and all our use cases, but...

Jul 2021
||
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Manager

Fujifilm is trying to be flexible. They are doing everything remotely now, and we have seen a lot of...

Jul 2021
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(0)
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Manager

The VNA works well if users understand how to bring in new studies and how to index. Legacy systems...

Jul 2021
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(0)
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Manager

I think the system would support our integration goals really well if I had the staff and the time...

Jul 2021
||
(0)
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Manager

We are not sure what tools to put in place for integration. We have multiple departments on multiple...

Jul 2021
||
(0)
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Analyst/Coordinator

I would really like to see Fuji give us more strategic advice as well as be more involved in a more...

Jul 2021
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(0)
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Analyst/Coordinator

Overall, we have had a good experience with Synapse VNA, and we have been able to expand out of our...

Jul 2021
||
(0)
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Analyst/Coordinator

While we really like Synapse VNA and highly recommend it, one of the things I do share with people...

Jul 2021
||
(0)
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Manager

What I have found with Fuji is that when we run into an issue that has larger complex solutions, we...

Jul 2021
||
(0)
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Analyst/Coordinator

Synapse VNA costs less than our previous platform. The system is flexible, so we can configure it to...

Jul 2021
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(0)
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Manager

I don’t know whether I would buy this system again, but not based on the company. It is more based...

Jun 2021
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(0)
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Manager

Fuji has been very involved in the system. After we purchased it, they actually came up and did a...

Jun 2021
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Manager

We kind of took the Field of Dreams approach with our TeraMedica VNA; build it, and they will come....

Jun 2021
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VP/Other Executive

Fujifilm has a good VNA, but they always seem to be distracted by something else. Fujifilm is a...

Jun 2021
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(0)
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Manager

We needed to enable images for Epic's system. Our VNA allowed us to do that with a standard free...

Jun 2021
||
(0)
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Manager

Our VNA was actually in terrible shape, and Fuji assigned a team to work with us. They have also...

Jun 2021
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(0)
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Manager

For the most part, we are happy with Synapse VNA. There have been a couple of recent instances where...

Jun 2021
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(0)
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Director

We didn’t have any at-the-elbow support during our go-live. Fuji didn’t provide it. They really only...

Jun 2021
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Director

Fujifilm is very proactive. They have automated alerts for errors that will alert their service desk...

Jun 2021
||
(0)
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Director

Synapse VNA is a very expensive solution for a duplicate type of solution. We are archiving images...

Jun 2021
||
(0)
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Analyst/Coordinator

We don't have a strong need for Synapse VNA to be more like an image-processing tool. We need...

Jun 2021
||
(0)
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Analyst/Coordinator

Even after many years, we still don't see a competitive model or another PACS solution that would...

Jun 2021
||
(0)
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Analyst/Coordinator

For quite a while with Fujifilm, we have paid a flat fee for annual support, and we haven't actually...

Jun 2021
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(0)
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Analyst/Coordinator

We have contributed development ideas to Fujifilm, so it feels like we somehow shaped the design....

Jun 2021
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(0)
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Manager

The old TeraMedica-Fujifilm VNA folks have been phenomenal and have helped us every step of the way....

Jun 2021
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(0)
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Manager

I would like to see Synapse VNA have better image-burning capabilities or better image-sharing...

Jun 2021
||
(0)
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Director

We have a good partnership with Fuji. We tend to be a bit cutting edge. Fujifilm has been very good...

Jun 2021
||
(0)
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Director

I seldom get phone calls from Fuji to tell me we are running out of disk space. Fuji doesn't have...

Jun 2021
||
(0)
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Director

Fuji has been good about pricing; they have worked with us to keep costs down. Going with Fuji was...

Jun 2021
||
(0)
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Manager

Through my career, I have dealt with a lot of different vendors. Having said that, no one can always...

May 2021
||
(0)
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Manager

There are some things that the current version of Synapse VNA doesn’t do as a standalone app. While...

May 2021
||
(0)
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Manager

My only issue with Fujifilm’s support is I don’t believe they have enough people. That may be a lack...

May 2021
||
(0)
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Manager

We have weekly meetings with Fujifilm. To me, proactive means they are reaching out ahead of time...

May 2021
||
(0)
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Manager

We are definitely getting our money’s worth from the VNA side. We do charge for enterprise imaging,...

May 2021
||
(0)
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Manager

I have been doing this work a long time, and I would tell others that Synapse VNA is one of the most...

May 2021
||
(0)
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Manager

We can make the argument that big ships don’t change course quickly. But technology is changing at a...

May 2021
||
(0)
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Manager

The fact that we have all of our clinical imaging available through a single VNA allows us to...

May 2021
||
(0)
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Manager

Scalability is one of the big benefits of using Synapse VNA; it supports all SOP classes, transfer...

May 2021
||
(0)
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Manager

We did have a couple of bugs with Synapse VNA. In some cases, we have had stability issues with...

May 2021
||
(0)
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Manager

Fujifilm’s service is typically reactive. They are never coming to us telling us what we should do....

May 2021
||
(0)
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Director

The value of the VNA is high in terms of shutting down other systems and doing risk aversion. It is...

Mar 2021
||
(0)
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Analyst/Coordinator

Fujifilm has provided very little guidance on how to leverage the product since our purchase. We...

Feb 2021
||
(0)
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Analyst/Coordinator

I am hopeful that our satisfaction with the product will go up. The product has the potential to be...

Feb 2021
||
(0)
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Manager

Fujifilm's ability to drive outcomes is based on our needs and requests. Like a lot of vendors,...

Feb 2021
||
(0)
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Manager

I like the base technology that Synapse VNA is built on and the flexibility of the configuration,...

Feb 2021
||
(0)
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Manager

Synapse VNA is definitely one of our long-term solutions. We would buy it again, but I would qualify...

Feb 2021
||
(0)
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Manager

Fujifilm isn't petty and doesn't nickel-and-dime us about every little thing. They are fair. But...

Feb 2021
||
(0)
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Manager

We have a pathway to executive involvement when needed. Fujifilm's support is worth noting. We have...

Feb 2021
||
(0)
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Manager

Overall, Synapse VNA is a good, stable product. It is certainly one of the better products that I...

Feb 2021
||
(0)
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Manager

The biggest things that I want improvement with are the upgrade processes and procedures. Other...

Feb 2021
||
(0)
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Analyst/Coordinator

Synapse VNA is flexible. It allows us to do almost anything that we want to do, but the system is...

Jan 2021
||
(0)
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Manager

I have noticed in the past couple of years that Fujifilm has fixed the stability issues and has...

Dec 2020
||
(0)
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Manager

I would love for Fujifilm to enhance the user interface to be more user friendly and also to improve...

Dec 2020
||
(0)
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VP/Other Executive

The implementation went well. The VNA works exactly as described and seems to have no issues. There...

Nov 2020
||
(0)
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VP/Other Executive

There isn't a lot of proactive follow-up from the senior leadership.

Nov 2020
||
(0)
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Manager

The people who support Synapse VNA are really good. They always keep us up to date with what is...

Nov 2020
||
(0)
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Manager

Whenever there is an upgrade or a fix, Fujifilm contacts us. They really want to get things done...

Nov 2020
||
(0)
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Manager

The VNA is just a big hard drive. It has a lot of functionality that we haven't even tapped into. It...

Nov 2020
||
(0)
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Manager

Fujifilm doesn't nickel-and-dime us. We have free upgrades. We have gotten an ROI by using the...

Nov 2020
||
(0)
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Manager

In terms of interoperability, Fujifilm uses standard things, like HL7 and DICOM interfaces. Fujifilm...

Nov 2020
||
(0)
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Manager

Fujifilm is there when we need them, but they don't really get too involved with anything.

Nov 2020
||
(0)
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Manager

In helping us drive adoption, the vendor provides tactical and strategic guidance. A lot of the...

Oct 2020
||
(0)
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Manager

The vendor's support is pretty good, but the vendor isn't very proactive. The executives are pretty...

Oct 2020
||
(0)
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Manager

The vendor has been on a bumpy road as they have brought on TeraMedica. I like the vendor's ability...

Oct 2020
||
(0)
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Analyst/Coordinator

The vendor needs to beef up their support team. We need to have more people as the vendor's customer...

Oct 2020
||
(0)
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Analyst/Coordinator

TeraMedica's organization made the transition to Fujifilm extremely well. The vendor didn't let us...

Oct 2020
||
(0)
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Analyst/Coordinator

The strategic guidance is tactical. Every year, we typically have a discussion with the vendor. Our...

Oct 2020
||
(0)
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Analyst/Coordinator

In terms of how the VNA has contributed to our ROI, we have been working with the vendor from day...

Oct 2020
||
(0)
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Analyst/Coordinator

When it comes to what the vendor has done to help us achieve an ROI, the vendor has helped us get...

Oct 2020
||
(0)
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Manager

Sometimes there is an availability issue. The tickets still get handled because the radiology PACS...

Oct 2020
||
(0)
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Manager

We haven't worked with the system enough to get an ROI. The option is available to us, and we know...

Oct 2020
||
(0)
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