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Access info about Vendor Neutral Archive (VNA) on your dashboard or bookmark under

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Synapse VNA (TeraMedica) Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Analyst/Coordinator

Implementation and Training

Synapse VNA is flexible. It allows us to do almost anything that we want to do, but the system is...

Jan 2021
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Manager

Service and Support

I have noticed in the past couple of years that Fujifilm has fixed the stability issues and has...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I would love for Fujifilm to enhance the user interface to be more user friendly and also to improve...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The implementation went well. The VNA works exactly as described and seems to have no issues. There...

Nov 2020
(0)
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VP/Other Executive

Relationship

There isn't a lot of proactive follow-up from the senior leadership.

Nov 2020
(0)
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Manager

Service and Support

The people who support Synapse VNA are really good. They always keep us up to date with what is...

Nov 2020
(0)
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Manager

Functionality and Upgrades

Whenever there is an upgrade or a fix, Fujifilm contacts us. They really want to get things done...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The VNA is just a big hard drive. It has a lot of functionality that we haven't even tapped into. It...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

Fujifilm doesn't nickel-and-dime us. We have free upgrades. We have gotten an ROI by using the...

Nov 2020
(0)
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Manager

Interfacing and Integration

In terms of interoperability, Fujifilm uses standard things, like HL7 and DICOM interfaces. Fujifilm...

Nov 2020
(0)
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Manager

Relationship

Fujifilm is there when we need them, but they don't really get too involved with anything.

Nov 2020
(0)
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Manager

Relationship

In helping us drive adoption, the vendor provides tactical and strategic guidance. A lot of the...

Oct 2020
(0)
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Manager

Service and Support

The vendor's support is pretty good, but the vendor isn't very proactive. The executives are pretty...

Oct 2020
(0)
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Manager

Service and Support

The vendor has been on a bumpy road as they have brought on TeraMedica. I like the vendor's ability...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor needs to beef up their support team. We need to have more people as the vendor's customer...

Oct 2020
(0)
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Analyst/Coordinator

Relationship

TeraMedica's organization made the transition to Fujifilm extremely well. The vendor didn't let us...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

The strategic guidance is tactical. Every year, we typically have a discussion with the vendor. Our...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

In terms of how the VNA has contributed to our ROI, we have been working with the vendor from day...

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

When it comes to what the vendor has done to help us achieve an ROI, the vendor has helped us get...

Oct 2020
(0)
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Manager

Service and Support

Sometimes there is an availability issue. The tickets still get handled because the radiology PACS...

Oct 2020
(0)
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Manager

Relationship

We haven't worked with the system enough to get an ROI. The option is available to us, and we know...

Oct 2020
(0)
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Analyst/Coordinator

Relationship

I like the collaboration we do with Fuji. We are able to provide direct input for the product...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

I would like to see better testing for our particular environment and better monitoring. We cannot...

Oct 2020
(0)
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Manager

Technology

The vendor has played an equally tactical and strategic role. The vendor is moving the product to a...

Oct 2020
(0)
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Manager

Service and Support

We have liked the support the vendor provides and the overall ease of use of the system. Everything...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

I absolutely feel like I am getting a return on investment. The vendor is always trying to keep...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The vendor understands the whole nine yards from the administration down to the actual running of...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Once the system is set up, it is really seamless. I have had zero issues. We always want more...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We are dissatisfied with the purchase and the implementation of the VNA. We are looking at...

Sep 2020
(0)
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Analyst/Coordinator

Implementation and Training

Fuji is working on converting to an online training platform. That should make the training more...

Sep 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Fuji has not really given us any strategic or tactical advice. In the beginning, we worked with the...

Sep 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have not realized an ROI with our strategy. We still use the system to exchange, like when we do...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We rely pretty heavily on the system, and we use it daily for imaging and therapies. We scan the...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The current version is a dramatic change from the old version. Fuji changed the UI completely. A lot...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The older version of the system was very easy for the end users, and I believe the new version is...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

Fuji’s response times are sometimes really slow. If we have a production problem, we call the...

Sep 2020
(0)
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Analyst/Coordinator

Lessons Learned

Once the system is working, it works really well. We just have to go through the process of...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

In the future, Fuji could work on responding more quickly. We don’t have a lot of people available...

Sep 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Whether we would buy the system again is a complicated question. We haven't found a comparable...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Fuji does okay at keeping their promises. Our health system is a bit complicated, so the only thing...

Sep 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

So far, Fuji has not charged us for extra things. If we find a problem they need to fix, it is their...

Sep 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We had training only when we originally got the product. We train everyone new to our department now....

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have really seen the benefits of having all of our radiology in one spot. We have added echo...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

We decided to go with a VNA that was not from the same vendor as our PACS. We also have a...

Sep 2020
(0)
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Analyst/Coordinator

Lessons Learned

We have really been the driver and in some ways worked through setting the VNA up on our own, but...

Sep 2020
(0)
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Director

Service and Support

Fujifilm has been very supportive during the COVID-19 crisis, but we haven’t really needed them to...

Aug 2020
(0)
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Director

Interfacing and Integration

Synapse VNA integrates with lots of different systems to store the images. It does very well in...

Aug 2020
(0)
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Director

Functionality and Upgrades

With overall product quality, without upgrades, I would say that Fujifilm has been great.

Aug 2020
(0)
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Director

Service and Support

Fujifilm does not respond to emails that we send to the group support email. Sometimes we have to...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

Fujifilm has been great. When I call their number, I get the same support day and night. We run the...

Jul 2020
(0)
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Analyst/Coordinator

Technology

We had some protracted stability issues with the VNA that caused us to grumble for a bit. But now...

Jul 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

My end users don't use the product very much, and they can do what they need to do. But the UI is...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I am not looking for new features. I want the product to do what it is supposed to do really well,...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

Fujifilm has monitoring services for the VNA, and their support is more reactive than proactive. I...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Using the system is very easy with the way Fujifilm integrated our DICOM repository with other types...

Jun 2020
(0)
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Manager

Implementation and Training

Our biggest hurdle is understanding how the integrations work across encounter-based and order-based...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Fuji has an active monitoring system, and they monitor our entire system to help prevent us from...

Jun 2020
(0)
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Manager

Relationship

I have talked to the administration at Fuji multiple times now. Some of that is because there are a...

Jun 2020
(0)
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Manager

Relationship

We have been more involved with Fuji during the COVID-19 crisis than we have with another vendor...

Jun 2020
(0)
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Manager

Future Outlook

We are likely moving away from Synapse VNA. Overall, the system has been a good archive for what we...

May 2020
(0)
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Manager

Service and Support

We like the people we work with at Fujifilm, but it seems like the teams are not always in sync....

May 2020
(0)
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Analyst/Coordinator

Service and Support

This is the first time that we have had a VNA. Previously, we had everything in a PACS, and we had...

May 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

the solution is basically a hands-off product most of the time because the images are automatically...

May 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

Being well integrated is a huge plus for Synapse VNA.

May 2020
(0)
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Manager

Functionality and Upgrades

Fuji has almost come out with releases too soon for Synapse VNA. It seems like they need to do a...

May 2020
(0)
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Manager

Service and Support

Synapse VNA used to be owned by TeraMedica before Fuji bought them out. The system really didn’t...

May 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The solution is mostly used by our IT folks on the back end. There were some older archives that we...

May 2020
(0)
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VP/Other Executive

Interfacing and Integration

We would like to see better integration with our EMR. We would also like the product to be able to...

May 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

What we like about the VNA is that it can store almost any kind of study and image. The migration...

May 2020
(0)
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Director

Functionality and Upgrades

There are more clicks in the mobile platform than what we would normally like. We would like the...

May 2020
(0)
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CIO

Service and Support

As things have changed and we have grown, so has Fuji. Today, we continue to leverage the product....

Apr 2020
(0)
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Director

Service and Support

Fuji is proactive. We have had very little downtime with them. We are pleased with the ongoing...

Apr 2020
(0)
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Director

Functionality and Upgrades

We are pleased with the overall product quality, including the upgrades. Fuji's charges are pretty straightforward....

Apr 2020
(0)
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Director

Implementation and Training

It has been several years since we upgraded, but overall, I give Fuji a high rating for their...

Apr 2020
(0)
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 or  to see details.

Director

Service and Support

Synapse VNA is top-notch technology. It really does the job and makes our lives much easier. Fuji's...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Fuji seems to have a handle on their VNA. We don't have a lot of ups and downs. Fuji is slow to...

Mar 2020
(0)
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VP/Other Executive

Relationship

Fuji's system has been a decent VNA, but we may be looking at moving away in the future. It has...

Mar 2020
(0)
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Manager

Other Observations & Comments

Synapse VNA is a good product that does everything we need and more, though the support from the...

Mar 2020
(0)
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Manager

Functionality and Upgrades

Our energies at our health system are extremely synergistic. The same thing is true of the Fujifilm...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

When we retrieve images from the VNA, two big things happen. We load a new patient identifier and...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The VNA has really helped us with patient care because it is so efficient and works so well. The...

Mar 2020
(0)
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Director

Relationship

We have a really strong relationship with our Fujifilm colleagues. They are very responsive to our...

Mar 2020
(0)
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Manager

Relationship

There is really no vision from Fujifilm, so it is hard to judge what the vision is. We don't use the...

Feb 2020
(0)
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Manager

Service and Support

Our interaction with Fuji is almost always support based, especially when there are new releases....

Jan 2020
(0)
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Manager

Functionality and Upgrades

DICOMweb has been a very good addition. All kinds of departments want to use that now and interface...

Jan 2020
(0)
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Manager

Functionality and Upgrades

Our implementations and upgrades usually go really well. We have our dedicated person who knows our...

Jan 2020
(0)
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Manager

Implementation and Training

We actually don’t really get much for training from the vendor. From the IT perspective, there isn’t...

Jan 2020
(0)
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Manager

Other Observations & Comments

The system typically does what Fuji says it should do. There are many ways that we can connect the...

Jan 2020
(0)
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Manager

Relationship

Fuji keeps things updated and moving forward. There have been a few times when we have had to get...

Jan 2020
(0)
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Manager

Service and Support

We are working to improve responsiveness on our pile of tickets that we are always working on. That...

Jan 2020
(0)
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Director

Service and Support

If someone asked me about Synapse VNA, I would tell that person to proceed with caution. It has been...

Jan 2020
(0)
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Director

Functionality and Upgrades

Synapse VNA pretty much does what Fuji says it will do. They are pretty honest about that, and they...

Jan 2020
(0)
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Manager

Service and Support

I am notified about new features when they are released. I haven't had training for a long time. But...

Jan 2020
(0)
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Manager

Functionality and Upgrades

The system meets my needs. It is stable and reliable. I am basically just monitoring that I am...

Jan 2020
(0)
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Manager

Service and Support

When I have any issues, the support staff is easy to reach and responds quickly. But I haven't had...

Jan 2020
(0)
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