Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Synapse VNA (TeraMedica) Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
VP/Other Executive
Fuji has a good VNA. It truly is neutral, but Fuji has been so worried about touting it as neutral...
Login or Create an Account to see details.
Manager
The thing that we love about Fujifilm is that we have gotten almost all images at our organization...
Login or Create an Account to see details.
Manager
Synapse VNA doesn’t accept all kinds of images, and we thought it did.
Login or Create an Account to see details.
Manager
It is hard to get involvement from the people at Fujifilm.
Login or Create an Account to see details.
Director
Fuji’s business model feels more like a partnership, and I don’t use that term lightly. Our...
Login or Create an Account to see details.
Director
We are not doing a huge volume, but we have had Synapse VNA in place long enough that based on our...
Login or Create an Account to see details.
Director
The initial training from Fuji is really good. They do ongoing training as needed. Fuji does well,...
Login or Create an Account to see details.
Manager
The VNA is serving as a repository with the Synapse front end, so it is straightforward for the...
Login or Create an Account to see details.
Manager
Fujifilm does a good job of understanding our needs. I think the American team is limited in their...
Login or Create an Account to see details.
Manager
I am very likely to recommend Synapse VNA, and I do it internally all the time. The tool is...
Login or Create an Account to see details.
Manager
I can talk to an executive, and I have regular calls with the Fujifilm leadership team. So the...
Login or Create an Account to see details.
Manager
Fujifilm tries to keep all of their promises. I think they fall short a bit on the support side. In...
Login or Create an Account to see details.
Manager
When we bought a VNA, we expected it to be able to handle our structure and all our use cases, but...
Login or Create an Account to see details.
Manager
Fujifilm is trying to be flexible. They are doing everything remotely now, and we have seen a lot of...
Login or Create an Account to see details.
Manager
The VNA works well if users understand how to bring in new studies and how to index. Legacy systems...
Login or Create an Account to see details.
Manager
I think the system would support our integration goals really well if I had the staff and the time...
Login or Create an Account to see details.
Manager
We are not sure what tools to put in place for integration. We have multiple departments on multiple...
Login or Create an Account to see details.
Analyst/Coordinator
I would really like to see Fuji give us more strategic advice as well as be more involved in a more...
Login or Create an Account to see details.
Analyst/Coordinator
Overall, we have had a good experience with Synapse VNA, and we have been able to expand out of our...
Login or Create an Account to see details.
Analyst/Coordinator
While we really like Synapse VNA and highly recommend it, one of the things I do share with people...
Login or Create an Account to see details.
Manager
What I have found with Fuji is that when we run into an issue that has larger complex solutions, we...
Login or Create an Account to see details.
Analyst/Coordinator
Synapse VNA costs less than our previous platform. The system is flexible, so we can configure it to...
Login or Create an Account to see details.
Manager
I don’t know whether I would buy this system again, but not based on the company. It is more based...
Login or Create an Account to see details.
Manager
Fuji has been very involved in the system. After we purchased it, they actually came up and did a...
Login or Create an Account to see details.
Manager
We kind of took the Field of Dreams approach with our TeraMedica VNA; build it, and they will come....
Login or Create an Account to see details.
VP/Other Executive
Fujifilm has a good VNA, but they always seem to be distracted by something else. Fujifilm is a...
Login or Create an Account to see details.
Manager
We needed to enable images for Epic's system. Our VNA allowed us to do that with a standard free...
Login or Create an Account to see details.
Manager
Our VNA was actually in terrible shape, and Fuji assigned a team to work with us. They have also...
Login or Create an Account to see details.
Manager
For the most part, we are happy with Synapse VNA. There have been a couple of recent instances where...
Login or Create an Account to see details.
Director
We didn’t have any at-the-elbow support during our go-live. Fuji didn’t provide it. They really only...
Login or Create an Account to see details.
Director
Fujifilm is very proactive. They have automated alerts for errors that will alert their service desk...
Login or Create an Account to see details.
Director
Synapse VNA is a very expensive solution for a duplicate type of solution. We are archiving images...
Login or Create an Account to see details.
Analyst/Coordinator
We don't have a strong need for Synapse VNA to be more like an image-processing tool. We need...
Login or Create an Account to see details.
Analyst/Coordinator
Even after many years, we still don't see a competitive model or another PACS solution that would...
Login or Create an Account to see details.
Analyst/Coordinator
For quite a while with Fujifilm, we have paid a flat fee for annual support, and we haven't actually...
Login or Create an Account to see details.
Analyst/Coordinator
We have contributed development ideas to Fujifilm, so it feels like we somehow shaped the design....
Login or Create an Account to see details.
Manager
The old TeraMedica-Fujifilm VNA folks have been phenomenal and have helped us every step of the way....
Login or Create an Account to see details.
Manager
I would like to see Synapse VNA have better image-burning capabilities or better image-sharing...
Login or Create an Account to see details.
Director
We have a good partnership with Fuji. We tend to be a bit cutting edge. Fujifilm has been very good...
Login or Create an Account to see details.
Director
I seldom get phone calls from Fuji to tell me we are running out of disk space. Fuji doesn't have...
Login or Create an Account to see details.
Director
Fuji has been good about pricing; they have worked with us to keep costs down. Going with Fuji was...
Login or Create an Account to see details.
Manager
Through my career, I have dealt with a lot of different vendors. Having said that, no one can always...
Login or Create an Account to see details.
Manager
There are some things that the current version of Synapse VNA doesn’t do as a standalone app. While...
Login or Create an Account to see details.
Manager
My only issue with Fujifilm’s support is I don’t believe they have enough people. That may be a lack...
Login or Create an Account to see details.
Manager
We have weekly meetings with Fujifilm. To me, proactive means they are reaching out ahead of time...
Login or Create an Account to see details.
Manager
We are definitely getting our money’s worth from the VNA side. We do charge for enterprise imaging,...
Login or Create an Account to see details.
Manager
I have been doing this work a long time, and I would tell others that Synapse VNA is one of the most...
Login or Create an Account to see details.
Manager
We can make the argument that big ships don’t change course quickly. But technology is changing at a...
Login or Create an Account to see details.
Manager
The fact that we have all of our clinical imaging available through a single VNA allows us to...
Login or Create an Account to see details.
Manager
Scalability is one of the big benefits of using Synapse VNA; it supports all SOP classes, transfer...
Login or Create an Account to see details.
Manager
We did have a couple of bugs with Synapse VNA. In some cases, we have had stability issues with...
Login or Create an Account to see details.
Manager
Fujifilm’s service is typically reactive. They are never coming to us telling us what we should do....
Login or Create an Account to see details.
Director
The value of the VNA is high in terms of shutting down other systems and doing risk aversion. It is...
Login or Create an Account to see details.
Analyst/Coordinator
Fujifilm has provided very little guidance on how to leverage the product since our purchase. We...
Login or Create an Account to see details.
Analyst/Coordinator
I am hopeful that our satisfaction with the product will go up. The product has the potential to be...
Login or Create an Account to see details.
Manager
Fujifilm's ability to drive outcomes is based on our needs and requests. Like a lot of vendors,...
Login or Create an Account to see details.
Manager
I like the base technology that Synapse VNA is built on and the flexibility of the configuration,...
Login or Create an Account to see details.
Manager
Synapse VNA is definitely one of our long-term solutions. We would buy it again, but I would qualify...
Login or Create an Account to see details.
Manager
Fujifilm isn't petty and doesn't nickel-and-dime us about every little thing. They are fair. But...
Login or Create an Account to see details.
Manager
We have a pathway to executive involvement when needed. Fujifilm's support is worth noting. We have...
Login or Create an Account to see details.
Manager
Overall, Synapse VNA is a good, stable product. It is certainly one of the better products that I...
Login or Create an Account to see details.
Manager
The biggest things that I want improvement with are the upgrade processes and procedures. Other...
Login or Create an Account to see details.
Analyst/Coordinator
Synapse VNA is flexible. It allows us to do almost anything that we want to do, but the system is...
Login or Create an Account to see details.
Manager
I have noticed in the past couple of years that Fujifilm has fixed the stability issues and has...
Login or Create an Account to see details.
Manager
I would love for Fujifilm to enhance the user interface to be more user friendly and also to improve...
Login or Create an Account to see details.
VP/Other Executive
The implementation went well. The VNA works exactly as described and seems to have no issues. There...
Login or Create an Account to see details.
VP/Other Executive
There isn't a lot of proactive follow-up from the senior leadership.
Login or Create an Account to see details.
Manager
The people who support Synapse VNA are really good. They always keep us up to date with what is...
Login or Create an Account to see details.
Manager
Whenever there is an upgrade or a fix, Fujifilm contacts us. They really want to get things done...
Login or Create an Account to see details.
Manager
The VNA is just a big hard drive. It has a lot of functionality that we haven't even tapped into. It...
Login or Create an Account to see details.
Manager
Fujifilm doesn't nickel-and-dime us. We have free upgrades. We have gotten an ROI by using the...
Login or Create an Account to see details.
Manager
In terms of interoperability, Fujifilm uses standard things, like HL7 and DICOM interfaces. Fujifilm...
Login or Create an Account to see details.
Manager
Fujifilm is there when we need them, but they don't really get too involved with anything.
Login or Create an Account to see details.
Manager
In helping us drive adoption, the vendor provides tactical and strategic guidance. A lot of the...
Login or Create an Account to see details.
Manager
The vendor's support is pretty good, but the vendor isn't very proactive. The executives are pretty...
Login or Create an Account to see details.
Manager
The vendor has been on a bumpy road as they have brought on TeraMedica. I like the vendor's ability...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor needs to beef up their support team. We need to have more people as the vendor's customer...
Login or Create an Account to see details.
Analyst/Coordinator
TeraMedica's organization made the transition to Fujifilm extremely well. The vendor didn't let us...
Login or Create an Account to see details.
Analyst/Coordinator
The strategic guidance is tactical. Every year, we typically have a discussion with the vendor. Our...
Login or Create an Account to see details.
Analyst/Coordinator
In terms of how the VNA has contributed to our ROI, we have been working with the vendor from day...
Login or Create an Account to see details.
Analyst/Coordinator
When it comes to what the vendor has done to help us achieve an ROI, the vendor has helped us get...
Login or Create an Account to see details.
Manager
Sometimes there is an availability issue. The tickets still get handled because the radiology PACS...
Login or Create an Account to see details.
Manager
We haven't worked with the system enough to get an ROI. The option is available to us, and we know...
Login or Create an Account to see details.
Analyst/Coordinator
I like the collaboration we do with Fuji. We are able to provide direct input for the product...
Login or Create an Account to see details.
Analyst/Coordinator
I would like to see better testing for our particular environment and better monitoring. We cannot...
Login or Create an Account to see details.
Manager
The vendor has played an equally tactical and strategic role. The vendor is moving the product to a...
Login or Create an Account to see details.
Manager
We have liked the support the vendor provides and the overall ease of use of the system. Everything...
Login or Create an Account to see details.
Manager
I absolutely feel like I am getting a return on investment. The vendor is always trying to keep...
Login or Create an Account to see details.
Manager
The vendor understands the whole nine yards from the administration down to the actual running of...
Login or Create an Account to see details.
Manager
Once the system is set up, it is really seamless. I have had zero issues. We always want more...
Login or Create an Account to see details.
Analyst/Coordinator
We are dissatisfied with the purchase and the implementation of the VNA. We are looking at...
Login or Create an Account to see details.
Analyst/Coordinator
Fuji is working on converting to an online training platform. That should make the training more...
Login or Create an Account to see details.
Analyst/Coordinator
Fuji has not really given us any strategic or tactical advice. In the beginning, we worked with the...
Login or Create an Account to see details.
Analyst/Coordinator
We have not realized an ROI with our strategy. We still use the system to exchange, like when we do...
Login or Create an Account to see details.
Analyst/Coordinator
We rely pretty heavily on the system, and we use it daily for imaging and therapies. We scan the...
Login or Create an Account to see details.
Analyst/Coordinator
The current version is a dramatic change from the old version. Fuji changed the UI completely. A lot...
Login or Create an Account to see details.
Analyst/Coordinator
The older version of the system was very easy for the end users, and I believe the new version is...
Login or Create an Account to see details.
Analyst/Coordinator
Fuji’s response times are sometimes really slow. If we have a production problem, we call the...
Login or Create an Account to see details.
Analyst/Coordinator
Once the system is working, it works really well. We just have to go through the process of...
Login or Create an Account to see details.
Analyst/Coordinator
In the future, Fuji could work on responding more quickly. We don’t have a lot of people available...
Login or Create an Account to see details.
Analyst/Coordinator
Whether we would buy the system again is a complicated question. We haven't found a comparable...
Login or Create an Account to see details.
Analyst/Coordinator
Fuji does okay at keeping their promises. Our health system is a bit complicated, so the only thing...
Login or Create an Account to see details.
Analyst/Coordinator
So far, Fuji has not charged us for extra things. If we find a problem they need to fix, it is their...
Login or Create an Account to see details.
Analyst/Coordinator
We had training only when we originally got the product. We train everyone new to our department now....
Login or Create an Account to see details.
Analyst/Coordinator
We have really seen the benefits of having all of our radiology in one spot. We have added echo...
Login or Create an Account to see details.
Analyst/Coordinator
We decided to go with a VNA that was not from the same vendor as our PACS. We also have a...
Login or Create an Account to see details.
Analyst/Coordinator
We have really been the driver and in some ways worked through setting the VNA up on our own, but...
Login or Create an Account to see details.
Director
Fujifilm has been very supportive during the COVID-19 crisis, but we haven’t really needed them to...
Login or Create an Account to see details.
Director
Synapse VNA integrates with lots of different systems to store the images. It does very well in...
Login or Create an Account to see details.
Director
With overall product quality, without upgrades, I would say that Fujifilm has been great.
Login or Create an Account to see details.
Director
Fujifilm does not respond to emails that we send to the group support email. Sometimes we have to...
Login or Create an Account to see details.
Preferences
Related Blogs
Progress in Enterprise Imaging
Shifts in Medical Device Security
The Map to Enterprise Imaging Success
The Keystone Summit on Enterprise Imaging
The Pioneers of Enterprise Imaging