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Synapse VNA (TeraMedica) Comments
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Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Implementation and Training
Synapse VNA is flexible. It allows us to do almost anything that we want to do, but the system is...
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Manager
Service and Support
I have noticed in the past couple of years that Fujifilm has fixed the stability issues and has...
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Manager
Functionality and Upgrades
I would love for Fujifilm to enhance the user interface to be more user friendly and also to improve...
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VP/Other Executive
Functionality and Upgrades
The implementation went well. The VNA works exactly as described and seems to have no issues. There...
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VP/Other Executive
Relationship
There isn't a lot of proactive follow-up from the senior leadership.
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Manager
Service and Support
The people who support Synapse VNA are really good. They always keep us up to date with what is...
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Manager
Functionality and Upgrades
Whenever there is an upgrade or a fix, Fujifilm contacts us. They really want to get things done...
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Manager
Functionality and Upgrades
The VNA is just a big hard drive. It has a lot of functionality that we haven't even tapped into. It...
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Manager
ROI / Cost (care and feeding)
Fujifilm doesn't nickel-and-dime us. We have free upgrades. We have gotten an ROI by using the...
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Manager
Interfacing and Integration
In terms of interoperability, Fujifilm uses standard things, like HL7 and DICOM interfaces. Fujifilm...
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Manager
Relationship
Fujifilm is there when we need them, but they don't really get too involved with anything.
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Manager
Relationship
In helping us drive adoption, the vendor provides tactical and strategic guidance. A lot of the...
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Manager
Service and Support
The vendor's support is pretty good, but the vendor isn't very proactive. The executives are pretty...
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Manager
Service and Support
The vendor has been on a bumpy road as they have brought on TeraMedica. I like the vendor's ability...
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Analyst/Coordinator
Service and Support
The vendor needs to beef up their support team. We need to have more people as the vendor's customer...
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Analyst/Coordinator
Relationship
TeraMedica's organization made the transition to Fujifilm extremely well. The vendor didn't let us...
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Analyst/Coordinator
Service and Support
The strategic guidance is tactical. Every year, we typically have a discussion with the vendor. Our...
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Analyst/Coordinator
Service and Support
In terms of how the VNA has contributed to our ROI, we have been working with the vendor from day...
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Analyst/Coordinator
ROI / Cost (care and feeding)
When it comes to what the vendor has done to help us achieve an ROI, the vendor has helped us get...
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Manager
Service and Support
Sometimes there is an availability issue. The tickets still get handled because the radiology PACS...
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Manager
Relationship
We haven't worked with the system enough to get an ROI. The option is available to us, and we know...
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Analyst/Coordinator
Relationship
I like the collaboration we do with Fuji. We are able to provide direct input for the product...
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Analyst/Coordinator
Service and Support
I would like to see better testing for our particular environment and better monitoring. We cannot...
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Manager
Technology
The vendor has played an equally tactical and strategic role. The vendor is moving the product to a...
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Manager
Service and Support
We have liked the support the vendor provides and the overall ease of use of the system. Everything...
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Manager
ROI / Cost (care and feeding)
I absolutely feel like I am getting a return on investment. The vendor is always trying to keep...
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Manager
Functionality and Upgrades
The vendor understands the whole nine yards from the administration down to the actual running of...
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Manager
Functionality and Upgrades
Once the system is set up, it is really seamless. I have had zero issues. We always want more...
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Analyst/Coordinator
Functionality and Upgrades
We are dissatisfied with the purchase and the implementation of the VNA. We are looking at...
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Analyst/Coordinator
Implementation and Training
Fuji is working on converting to an online training platform. That should make the training more...
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Analyst/Coordinator
Other Observations & Comments
Fuji has not really given us any strategic or tactical advice. In the beginning, we worked with the...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We have not realized an ROI with our strategy. We still use the system to exchange, like when we do...
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Analyst/Coordinator
Functionality and Upgrades
We rely pretty heavily on the system, and we use it daily for imaging and therapies. We scan the...
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Analyst/Coordinator
Functionality and Upgrades
The current version is a dramatic change from the old version. Fuji changed the UI completely. A lot...
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Analyst/Coordinator
Functionality and Upgrades
The older version of the system was very easy for the end users, and I believe the new version is...
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Analyst/Coordinator
Service and Support
Fuji’s response times are sometimes really slow. If we have a production problem, we call the...
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Analyst/Coordinator
Lessons Learned
Once the system is working, it works really well. We just have to go through the process of...
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Analyst/Coordinator
Service and Support
In the future, Fuji could work on responding more quickly. We don’t have a lot of people available...
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Analyst/Coordinator
Other Observations & Comments
Whether we would buy the system again is a complicated question. We haven't found a comparable...
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Analyst/Coordinator
Functionality and Upgrades
Fuji does okay at keeping their promises. Our health system is a bit complicated, so the only thing...
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Analyst/Coordinator
ROI / Cost (care and feeding)
So far, Fuji has not charged us for extra things. If we find a problem they need to fix, it is their...
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Analyst/Coordinator
Other Observations & Comments
We had training only when we originally got the product. We train everyone new to our department now....
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Analyst/Coordinator
Functionality and Upgrades
We have really seen the benefits of having all of our radiology in one spot. We have added echo...
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Analyst/Coordinator
Relationship
We decided to go with a VNA that was not from the same vendor as our PACS. We also have a...
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Analyst/Coordinator
Lessons Learned
We have really been the driver and in some ways worked through setting the VNA up on our own, but...
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Director
Service and Support
Fujifilm has been very supportive during the COVID-19 crisis, but we haven’t really needed them to...
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Director
Interfacing and Integration
Synapse VNA integrates with lots of different systems to store the images. It does very well in...
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Director
Functionality and Upgrades
With overall product quality, without upgrades, I would say that Fujifilm has been great.
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Director
Service and Support
Fujifilm does not respond to emails that we send to the group support email. Sometimes we have to...
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Analyst/Coordinator
Service and Support
Fujifilm has been great. When I call their number, I get the same support day and night. We run the...
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Analyst/Coordinator
Technology
We had some protracted stability issues with the VNA that caused us to grumble for a bit. But now...
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Analyst/Coordinator
Other Observations & Comments
My end users don't use the product very much, and they can do what they need to do. But the UI is...
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Analyst/Coordinator
Functionality and Upgrades
I am not looking for new features. I want the product to do what it is supposed to do really well,...
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Analyst/Coordinator
Service and Support
Fujifilm has monitoring services for the VNA, and their support is more reactive than proactive. I...
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Manager
Functionality and Upgrades
Using the system is very easy with the way Fujifilm integrated our DICOM repository with other types...
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Manager
Implementation and Training
Our biggest hurdle is understanding how the integrations work across encounter-based and order-based...
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Manager
Functionality and Upgrades
Fuji has an active monitoring system, and they monitor our entire system to help prevent us from...
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Manager
Relationship
I have talked to the administration at Fuji multiple times now. Some of that is because there are a...
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Manager
Relationship
We have been more involved with Fuji during the COVID-19 crisis than we have with another vendor...
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Manager
Future Outlook
We are likely moving away from Synapse VNA. Overall, the system has been a good archive for what we...
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Manager
Service and Support
We like the people we work with at Fujifilm, but it seems like the teams are not always in sync....
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Analyst/Coordinator
Service and Support
This is the first time that we have had a VNA. Previously, we had everything in a PACS, and we had...
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Analyst/Coordinator
Functionality and Upgrades
the solution is basically a hands-off product most of the time because the images are automatically...
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Manager
Interfacing and Integration
Being well integrated is a huge plus for Synapse VNA.
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Manager
Functionality and Upgrades
Fuji has almost come out with releases too soon for Synapse VNA. It seems like they need to do a...
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Manager
Service and Support
Synapse VNA used to be owned by TeraMedica before Fuji bought them out. The system really didn’t...
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VP/Other Executive
Functionality and Upgrades
The solution is mostly used by our IT folks on the back end. There were some older archives that we...
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VP/Other Executive
Interfacing and Integration
We would like to see better integration with our EMR. We would also like the product to be able to...
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VP/Other Executive
Functionality and Upgrades
What we like about the VNA is that it can store almost any kind of study and image. The migration...
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Director
Functionality and Upgrades
There are more clicks in the mobile platform than what we would normally like. We would like the...
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CIO
Service and Support
As things have changed and we have grown, so has Fuji. Today, we continue to leverage the product....
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Director
Service and Support
Fuji is proactive. We have had very little downtime with them. We are pleased with the ongoing...
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Director
Functionality and Upgrades
We are pleased with the overall product quality, including the upgrades. Fuji's charges are pretty straightforward....
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Director
Implementation and Training
It has been several years since we upgraded, but overall, I give Fuji a high rating for their...
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Director
Service and Support
Synapse VNA is top-notch technology. It really does the job and makes our lives much easier. Fuji's...
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VP/Other Executive
Functionality and Upgrades
Fuji seems to have a handle on their VNA. We don't have a lot of ups and downs. Fuji is slow to...
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VP/Other Executive
Relationship
Fuji's system has been a decent VNA, but we may be looking at moving away in the future. It has...
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Manager
Other Observations & Comments
Synapse VNA is a good product that does everything we need and more, though the support from the...
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Manager
Functionality and Upgrades
Our energies at our health system are extremely synergistic. The same thing is true of the Fujifilm...
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Manager
ROI / Cost (care and feeding)
When we retrieve images from the VNA, two big things happen. We load a new patient identifier and...
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Manager
Functionality and Upgrades
The VNA has really helped us with patient care because it is so efficient and works so well. The...
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Director
Relationship
We have a really strong relationship with our Fujifilm colleagues. They are very responsive to our...
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Manager
Relationship
There is really no vision from Fujifilm, so it is hard to judge what the vision is. We don't use the...
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Manager
Service and Support
Our interaction with Fuji is almost always support based, especially when there are new releases....
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Manager
Functionality and Upgrades
DICOMweb has been a very good addition. All kinds of departments want to use that now and interface...
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Manager
Functionality and Upgrades
Our implementations and upgrades usually go really well. We have our dedicated person who knows our...
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Manager
Implementation and Training
We actually don’t really get much for training from the vendor. From the IT perspective, there isn’t...
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Manager
Other Observations & Comments
The system typically does what Fuji says it should do. There are many ways that we can connect the...
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Manager
Relationship
Fuji keeps things updated and moving forward. There have been a few times when we have had to get...
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Manager
Service and Support
We are working to improve responsiveness on our pile of tickets that we are always working on. That...
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Director
Service and Support
If someone asked me about Synapse VNA, I would tell that person to proceed with caution. It has been...
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Director
Functionality and Upgrades
Synapse VNA pretty much does what Fuji says it will do. They are pretty honest about that, and they...
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Manager
Service and Support
I am notified about new features when they are released. I haven't had training for a long time. But...
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Manager
Functionality and Upgrades
The system meets my needs. It is stable and reliable. I am basically just monitoring that I am...
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Manager
Service and Support
When I have any issues, the support staff is easy to reach and responds quickly. But I haven't had...
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