
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Product
Synapse VNA works quietly in the background, and it does what it is supposed to. We purge images off...
Login or Create an Account to see details.
Relationship
We don't really care for the interface for Synapse VNA. It seems that we need someone very technical...
Login or Create an Account to see details.
Culture
Synapse VNA didn't have the integration with our EMR that Fujifilm sold us, so we had to put that on...
Login or Create an Account to see details.
Loyalty
With Synapse VNA, we have the foundation to be able to gain revenue on some images that we couldn’t...
Login or Create an Account to see details.
Loyalty, Product
Fujifilm is adding a recycle bin. In the past, once we deleted something from Synapse VNA, it was...
Login or Create an Account to see details.
Relationship
I love Fujifilm’s support team. Those people are phenomenal.
Login or Create an Account to see details.
Product
We are in a good spot right now with enterprise imaging, and what we have is meeting our needs. Our...
Login or Create an Account to see details.
Loyalty, Product
Fujifilm is doing a great job. They have made some enhancements to their product over the years that...
Login or Create an Account to see details.
Relationship
We have on-site support people, and that is very beneficial. Fujifilm’s executives are motivated to...
Login or Create an Account to see details.
Relationship, Product
Fujifilm is doing fairly well in meeting the market’s needs when it comes to enterprise imaging. The...
Login or Create an Account to see details.
Relationship
We really like Fuji's VNA. It does a really good job. Anytime we have questions, Fuji is there to...
Login or Create an Account to see details.
Relationship
Fujifilm’s technical support team is on the spot. We never have to wait more than a day for an...
Login or Create an Account to see details.
Relationship, Product
Fujifilm’s VNA doesn’t seem well integrated with the other aspects of their business products....
Login or Create an Account to see details.
Product
Synapse doesn't consume that many resources and it is user friendly. Nowadays, it is easy to handle...
Login or Create an Account to see details.
Product
Synapse VNA has a nice built-in, web-based UI, so we don't have to install things on a local...
Login or Create an Account to see details.
Product
Some things are not that straightforward in Synapse VNA if we want to use other features, such as...
Login or Create an Account to see details.
Relationship
Fujifilm never actually calls me about anything. They may once in a while send an email, but they...
Login or Create an Account to see details.
Product
Fujifilm is making moderate progress. We are not using their mode with a bunch of features. We are...
Login or Create an Account to see details.
Operations
We had no live, at-the-elbow support for the Fujifilm implementation, and that was very frustrating...
Login or Create an Account to see details.
Product
Synapse VNA has a good back-end interface for admins, and that makes admin work simple and clean.
Login or Create an Account to see details.
Product
The view is not great when we look at a study in the VNA. There have been some struggles with cloud...
Login or Create an Account to see details.
Product
Synapse VNA is very expandable and very stable, even with how much data we have. The product does...
Login or Create an Account to see details.
Relationship
Fuji’s tech support people are excellent. When we find a bug, they fix the bug, and if the fix is in...
Login or Create an Account to see details.
Product
We got past the migration of the Fujifilm VNA. That was the biggest issue, but things have gone...
Login or Create an Account to see details.
Loyalty
We are focusing on staying up with current standards. We want a universal worklist across multiple...
Login or Create an Account to see details.
Product
We have been able to finish some big projects with the vendor with full security. The vendor has...
Login or Create an Account to see details.
Product
One of the things we like about Synapse VNA is that we can roll into instances of downtime. If our...
Login or Create an Account to see details.
Relationship
The vendor’s overall support structure is great. We know most of the engineers, and we have been...
Login or Create an Account to see details.
Operations, Product
Fujifilm has really good end-user documentation. Everything is well laid out online. I can quickly...
Login or Create an Account to see details.
Relationship, Product
We have submitted enhancement requests or have found bugs or issues, and Fujifilm has come back with...
Login or Create an Account to see details.
Relationship
Fujifilm has been very responsive to any requests that we have had, and maybe that is helping make...
Login or Create an Account to see details.
Product
Synapse VNA has been very good so far. It is not used as much as I want it to be, but that is...
Login or Create an Account to see details.
Operations
The implementation of Synapse VNA was pretty smooth. It is a very complex system, and there is a lot...
Login or Create an Account to see details.
Product
One of the gaps we see in Synapse VNA has to do with lifecycle management because there is a thin...
Login or Create an Account to see details.
Culture, Culture, Value, Value
We have huge amounts of data that we place into Synapse VNA. Typically, when we place images in the...
Login or Create an Account to see details.
Loyalty, Loyalty
We had some hurdles in the beginning with Synapse VNA, but we have overcome most of them. Right now,...
Login or Create an Account to see details.
Relationship, Relationship
Fujifilm needs more people in their support department. It seems like the organization and the VNA...
Login or Create an Account to see details.
Relationship, Product
The VNA is fantastic. Fuji is doing well. The vendor is working with us on enhancements and...
Login or Create an Account to see details.
Product
Unfortunately, with Synapse VNA, there are so many ways to skin the cat, and I think that is part of...
Login or Create an Account to see details.
Operations, Product
Our Synapse VNA upgrade itself went well. It was timely according to the timeline we had set forth.
Login or Create an Account to see details.
Operations, Product
The process of making sure all the data in Synapse VNA is correct is kind of clunky or cumbersome...
Login or Create an Account to see details.
Relationship
For general day-to-day things in Synapse VNA, the support is awesome. The support team is very...
Login or Create an Account to see details.
Product
We would like to have a better, easier cleanup workflow for point-of-care studies.
Login or Create an Account to see details.
Relationship
From a service standpoint, Synapse VNA is supported online, and the service has been good.
Login or Create an Account to see details.
Relationship
In terms of somebody from Fujifilm coming in here at an executive level and talking about their...
Login or Create an Account to see details.
Loyalty
When we bought Synapse VNA, it made a lot of sense because it was an open architecture storage...
Login or Create an Account to see details.
Operations, Product
Fujifilm does have a lot of customizability in the system. The configuration settings are complex,...
Login or Create an Account to see details.
Loyalty, Product
Synapse VNA has been a good VNA, and it truly is neutral. We are working in a deconstructed model...
Login or Create an Account to see details.
Loyalty
We are looking at potentially replacing Fujifilm's VNA with the VNA from the vendor we use for our...
Login or Create an Account to see details.
Product
Using Synapse VNA in conjunction with other products from the same vendor makes everything a little...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I would not buy Synapse VNA again because of the product's performance and the vendor's support. We...
Login or Create an Account to see details.
Relationship
If Fujifilm alerts us about something, it is not something we can plan for because it is usually...
Login or Create an Account to see details.
Operations, Product
Synapse VNA is stable and easy to use.
Login or Create an Account to see details.
Product
Synapse VNA is not user friendly for users on the front end. There is variability with how the...
Login or Create an Account to see details.
Relationship
Ever since we purchased Synapse VNA, there hasn't been any vendor executive outreach. We have some...
Login or Create an Account to see details.
Loyalty
We have not really expanded Synapse VNA to its full capability, and we don't use it yet for...
Login or Create an Account to see details.
Relationship
We have a very good relationship with the vendor. We can pick up the phone anytime, and we can...
Login or Create an Account to see details.
Product
We are really happy with the solution. It is harder on our side to get everybody on the same page...
Login or Create an Account to see details.
Culture, Relationship
In the healthcare industry, people get mad when other vendors buy companies because when those...
Login or Create an Account to see details.
Operations
I have been to Fujifilm's class several times, and much of what the vendor teaches and expects from...
Login or Create an Account to see details.
Loyalty
Synapse VNA is a system to monitor. Our organization wanted the VNA primarily to protect the...
Login or Create an Account to see details.
Operations
The system is so complicated, so having a mentor or somebody between a salesperson and an engineer...
Login or Create an Account to see details.
Operations
Fujifilm’s training is good. The quality of their ongoing phone or web support has really increased.
Login or Create an Account to see details.
Loyalty, Product
I would buy the product again because it functions and it is working, but I also know where there...
Login or Create an Account to see details.
Loyalty, Product
Fujifilm is not making as many changes in the VNA. After an upgrade, we might have 2 issues that are...
Login or Create an Account to see details.
Culture, Relationship
There have been things that I have wanted, and Fujifilm said they would look at those things. Those...
Login or Create an Account to see details.
Relationship, Product
Synapse VNA has an engineering field to it instead of a clinical field.
Login or Create an Account to see details.
Relationship
I don't find Fujifilm to be very proactive. We find issues before the vendor usually does. We tell...
Login or Create an Account to see details.
Featured Report
Preferences