Synapse VNA (TeraMedica) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty
Hopefully, when we upgrade to the new version of Synapse VNA, my satisfaction will increase. I have...
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Relationship
Synapse VNA seems pretty stable, but their lack of support brings my satisfaction down. They need to...
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Relationship
Support from the vendor has been very good. They have been very attentive. They are a very small...
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Product
The VNA, as it stands for us, is outdated. It is the last thing to get the attention it needs. We...
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Product
From my team's perspective, supporting Synapse VNA is a little clunky. When my team members build...
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Relationship
My team is a little advanced, so when we call Fujifilm for support, we often have to say that we...
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Relationship, Operations
Synapse VNA is a different animal, and it has taken us a little time to get used to working with it....
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Operations
Fujifilm’s training classes present a lot of information in a very short period of time. The classes...
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Product, Value
The product architecture is rigid and not aligned with our standards. Upgrades are expensive.
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Relationship, Product
Having the studies go to Synapse VNA has been working well. There are no major issues there. We had...
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Product
There has been one persistent issue with Synapse VNA that seems to have followed us over the years,...
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Product
Feature releases sometimes lag with Fujifilm. For example, the most recent version of the solution...
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Culture, Value
With Fujifilm, the upgrades are pretty much free as long as we have a support contract. Fujifilm...
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Operations, Product
Synapse VNA is not very intuitive. There are a lot of settings in there, and if a user is not in...
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Product
As an organization, we gained little by implementing Synapse VNA, mainly because Synapse VNA only...
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Relationship
I have a long history with Fujifilm. They know what I expect on many different levels: support,...
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Product
The VNA works well when we are trying to resolve problems or merge studies. Those are probably its...
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Operations, Product
The vendor could improve the build process in the product for when we add new departments or...
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Culture, Relationship
The vendor keeps their promises within reason. If we run into an issue, the vendor's team is often...
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Loyalty, Product
With Synapse VNA, everything has basically been going fine. There have been incremental improvements...
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Loyalty, Product
We made a major change in the database from SQL to Oracle, and that change went very smoothly....
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Relationship
The TeraMedica division of Fujifilm has excellent technical support. I'm just talking about...
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Loyalty
The VNA has been very stable so far, and we are looking to leverage it more. Our use of it is just...
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Loyalty, Product
Fuji needs to step things from their PACS to the VNA. The VNA could be leveraged a lot more if that...
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Operations
The initial training was very good, but I haven't really gone back and asked for too much more. I...
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Loyalty
I think we will get this on our next upgrade for Synapse VNA, but we would like the ability to...
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Operations, Product
The VNA is definitely first in its class, and it just works. Our only challenge with the product is...
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Relationship
The TeraMedica team has been our gold-star standard for support. Of all the systems and vendors I...
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Loyalty
The system itself has not aged too well. We have had multiple instances of downtime on the system....
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Relationship
As the vendor's customer base is increasing substantially, they need to beef up their support line....
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Relationship
We have routine discussions with our leadership and the vendor's leadership where they talk about...
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Product
What I like about the product is the ease of the application in adding more devices or destinations....
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Relationship, Operations
When we implemented a newer version of the product, we started seeing some ripple effects that...
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Culture, Relationship
Fuji has been a little squirrely with us between technical support and sales. There have been some...
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Operations
We don't get a lot of training from Fujifilm. From the IT side, we get their release notes on any...
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Relationship, Operations
For the most part, things with TeraMedica have been pretty good lately. Our latest releases and...
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Relationship
The executive involvement used to be higher for Fujifilm. Someone left the company, and there is a...
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Loyalty, Product
The vendor needs to figure out how to manage AI and integrate with some AI dockers or platforms...
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Product
The configurability and management of Fujifilm's VNA are phenomenal. The system is extremely scalable....
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Relationship
Fujifilm really needs to evaluate their service. They have moved things around and done some...
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Relationship
Our experience with Fuji has been very positive. I can't call to mind any issues. The product is...
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Loyalty
There is not a lot of training with Synapse VNA. There hasn't been much new technology for Synapse...
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Relationship, Operations
Fujifilm's people are great and knowledgeable, but it seems like they are spread too thin. Things...
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Relationship, Product
Things have been going well with Fujifilm. They finally cleaned up some storage dispatch issues that...
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Loyalty, Product
The system's next upgrade is supposed to give us additional functionalities that we have been...
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Loyalty, Value
Having Fujifilm's VNA and the universal viewer was good when we had our old EMR, but now that we...
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Product
We have had some issues with the rules in the product, and we are not able to move studies around as...
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Operations, Product
We upgraded TeraMedica last year, and that went very smoothly. As far as outcomes go, the product is...
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Culture, Value
I would like the vendor to charge us a lower cost per study. Also, most of the time, we have to...
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Product
The product is very reliable.
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Product
The VNA is a little more complicated than the PACS. I'm always scratching my head when I have to go...
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Product
The product has a great ability to incorporate all sorts of images and then put them into one...
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Operations
We did training during the COVID-19 pandemic, so everything was over the phone and remote. Fujifilm...
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Relationship, Product
Fujifilm has a good VNA, and it is reliable, but it seems to be stagnant. We don't hear a lot from...
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Relationship
The support is good for the system, but it involves us hunting things down a lot.
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