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Guidehouse (formerly Navigant) Revenue Cycle Optimization Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

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User Commentary

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Director

Since the most recent project began, we have had limited involvement from the vendor's senior...

Jan 2021
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Director

Guidehouse supported us no differently during COVID-19 than they did when they were on-site. They...

Jan 2021
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Director

Even though the system is a coding system, it is still largely a clinical system. In my...

Nov 2020
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Director

My local client services manager from Navigant takes care of everything that I need. I don't get the...

Nov 2020
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VP/Other Executive

We brought in Navigant to identify where we could increase revenue and reduce expenses. We have been...

Oct 2020
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VP/Other Executive

I have worked with a core group from Navigant since day one. Throughout the whole engagement, there...

Oct 2020
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VP/Other Executive

I don't think we did an RFP to look at other firms. One of our executives had used Navigant before...

Oct 2020
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VP/Other Executive

Navigant has a strategic focus and a ton of folks that they can bring to the table. I am not...

Oct 2020
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VP/Other Executive

Navigant isn't necessarily the one who executes everything. From a project management standpoint,...

Oct 2020
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VP/Other Executive

Navigant worked with our enterprise analytics and IS teams to do the dashboarding and reporting. The...

Oct 2020
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VP/Other Executive

Navigant is very knowledgeable, and they bring a lot to the table at the executive level. They...

Oct 2020
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VP/Other Executive

The team members from Navigant have been great to work with. Whenever I have reached out with a text...

Oct 2020
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VP/Other Executive

Navigant does a good job of following up and being persistent with requests and looking up...

Oct 2020
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VP/Other Executive

My expectations for vendors are very high. The value of Navigant's services is extremely strong. The...

Oct 2020
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VP/Other Executive

I would definitely recommend Navigant to a peer. I am confident that Navigant could make any...

Oct 2020
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VP/Other Executive

Navigant made us comfortable from day one. They showed that we were in a partnership, and that made...

Oct 2020
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CFO

The outcomes that we received as a result of working with Navigant were increased revenues, reduced...

Jun 2020
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CFO

We thought Navigant would work more on the details of the implementation plan than they did. We had...

Jun 2020
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CFO

Navigant assumed that there were a lot of things that we weren't doing at all, and we were doing...

Jun 2020
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CFO

Navigant didn't charge us for every little thing. We paid for a monthly portion of fees that covered...

Jun 2020
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CFO

Navigant's project executive was very good. We worked with the same person in multiple phases, and...

Jun 2020
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CFO

If I were talking to Navigant's executives, I would highlight their estimations and do a little more...

Jun 2020
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Director

Navigant made recommendations based on how we used our EMR for different things, how we were...

Apr 2020
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Director

There are multiple levels of staff within Navigant. If I were just rating Navigant's managers and...

Apr 2020
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Director

Navigant is going through a ton of change with the merger, but I think that Navigant's integrity is...

Apr 2020
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Director

It would have been helpful if Navigant had come back and done a quick scope check to make sure that...

Apr 2020
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Director

Navigant’s staff members were professional, knowledgeable, and organized. The work they did was very...

Mar 2020
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Director

Navigant hit the ground running and really got us up to speed very quickly. The vendor has probably...

Mar 2020
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