HCTec Managed IT Services Commentary
Filtered view: All

Subject Expert
Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Relationship

Overall, HCTec is doing well. They have met all of the SLAs. In the past, we really had to work with...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I think HCTec’s staff does an adequate job. At a service desk, it is hard to ensure that every...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

HCTec is adequate in terms of executive involvement. They come out regularly to review various SLAs...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

I think we negotiated good rates initially, and HCTec has not tried to drive those up.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

If we had the opportunity, we would see what other firms can provide. We would consider HCTec but...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

HCTec’s strength is that their contract consultant pharmacists and analysts are knowledgeable in the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The weakness of HCTec in this overall space is the cost of contract labor. It is ridiculous, but I...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The executive involvement from HCTec was good for a while, but it is basically nonexistent now, at...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

When HCTec first took over, there were some rough spots. The firm was down some staff members, and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Services

If we have an issue early in the morning, that issue will go to the firm's after-hours staff...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

Once we get outside of our contract, the firm charges us for everything. Before we worked with...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We have a good contact with the firm, and we can reach out to people when we have challenges....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

There are a couple of metrics that we look at to measure HCTec's services, and we thought that some...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Value

I would tell someone looking for a firm that if they need bilingual support for onboarding, HCTec...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

HCTec delivers everything. Our main challenge has been pricing. When we made the turn to use HCTec,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Overall, HCTec is very good at staying in communication with me. They always talk about the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

HCTec’s leadership is fantastic, and their analysts are relatively good, but we do get some low...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

The firm provides us with a monthly report, and we can use that however we choose. I wouldn't say...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

I would tell a friend that HCTec generally does what we have contracted them to do in terms of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have struggled to know how happy the users of HCTec’s services are because we don’t do surveys....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

HCTec has struggled with staffing just like everybody else, and I have not been as happy with how...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I am extremely happy with the value proposition that HCTec brings; there is no way I can do in-house...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

HCTec’s team has been really good and easy to work with. The firm's account manager and the team...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

HCTec’s responsiveness could be better, and that mostly has to do with their leadership. The firm...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

I'm sure a lot of help desks have this problem at the moment, but HCTec has high turnover, and that...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Relationship, Relationship, Operations

We intended to stay with HCTec. We like the firm’s service desk agents. But when it came to the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Services

The firm consistently ignored edits on what I wanted to be included in the meetings. They omitted...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Loyalty, Operations, Operations, Services

My recommendation to peers would depend on what level of service they need. When we went live with a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship

We have had to work with the firm to build a partnership, improve some deliverables, and set...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Relationship

HCTec, beyond being a service desk company, is trying to partner with us and get us engaged in their...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Relationship

HCTec reaches out to manage our issues at the executive level, and we can escalate things if needed....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Relationship

The firm has been acquired, so they are trying to deal with that acquisition. A lot of our...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Relationship, Relationship, Operations

HCTec does not consistently exceed expectations in terms of management reports to make sure they are...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Relationship, Operations

HCTec could do better managing their frontline staff so that they don’t have bad seeds. They have an...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Loyalty, Relationship, Relationship, Services, Services, Services

Our organization did not do a lot of data capture to at least have a baseline for how well we were...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Relationship, Relationship

As people are leaving the organization, if we are not instilling some type of training program and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

One con of the firm is staffing turnover. The supervisor and leadership level has been fantastic,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

The firm’s leadership and administration supervisors have been phenomenal in working with my team...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF