HCTec Managed IT Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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CEO/President

Relationship

When HCTec first took over, there were some rough spots. The firm was down some staff members, and...

Feb 2024
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CEO/President

Relationship, Services

If we have an issue early in the morning, that issue will go to the firm's after-hours staff...

Feb 2024
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CEO/President

Value

Once we get outside of our contract, the firm charges us for everything. Before we worked with...

Feb 2024
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CEO/President

Relationship

We have a good contact with the firm, and we can reach out to people when we have challenges....

Feb 2024
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CIO

Operations

There are a couple of metrics that we look at to measure HCTec's services, and we thought that some...

Feb 2024
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CIO

Operations, Value

I would tell someone looking for a firm that if they need bilingual support for onboarding, HCTec...

Feb 2024
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Director

Value

HCTec delivers everything. Our main challenge has been pricing. When we made the turn to use HCTec,...

Jan 2024
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Director

Relationship

Overall, HCTec is very good at staying in communication with me. They always talk about the...

Jan 2024
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Director

Relationship, Value

HCTec’s leadership is fantastic, and their analysts are relatively good, but we do get some low...

Jan 2024
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Director

Relationship, Value

The firm provides us with a monthly report, and we can use that however we choose. I wouldn't say...

Jan 2024
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Director

Relationship, Value

I would tell a friend that HCTec generally does what we have contracted them to do in terms of...

Jan 2024
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Manager

Relationship

We have struggled to know how happy the users of HCTec’s services are because we don’t do surveys....

Jan 2024
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Manager

Relationship

HCTec has struggled with staffing just like everybody else, and I have not been as happy with how...

Jan 2024
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Manager

Value

I am extremely happy with the value proposition that HCTec brings; there is no way I can do in-house...

Jan 2024
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Manager

Relationship

HCTec’s team has been really good and easy to work with. The firm's account manager and the team...

Jan 2024
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Manager

Relationship

HCTec’s responsiveness could be better, and that mostly has to do with their leadership. The firm...

Jan 2024
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Director

Relationship, Relationship

I'm sure a lot of help desks have this problem at the moment, but HCTec has high turnover, and that...

Dec 2023
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Director

Loyalty, Loyalty, Relationship, Relationship, Operations

We intended to stay with HCTec. We like the firm’s service desk agents. But when it came to the...

Oct 2023
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Director

Relationship, Relationship, Services

The firm consistently ignored edits on what I wanted to be included in the meetings. They omitted...

Oct 2023
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Director

Loyalty, Loyalty, Loyalty, Operations, Operations, Services

My recommendation to peers would depend on what level of service they need. When we went live with a...

Jul 2023
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Director

Relationship, Relationship, Relationship

We have had to work with the firm to build a partnership, improve some deliverables, and set...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

HCTec, beyond being a service desk company, is trying to partner with us and get us engaged in their...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

HCTec reaches out to manage our issues at the executive level, and we can escalate things if needed....

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

The firm has been acquired, so they are trying to deal with that acquisition. A lot of our...

Jul 2023
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VP/Other Executive

Loyalty, Relationship, Relationship, Relationship, Operations

HCTec does not consistently exceed expectations in terms of management reports to make sure they are...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Operations

HCTec could do better managing their frontline staff so that they don’t have bad seeds. They have an...

Jul 2023
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CIO

Loyalty, Loyalty, Relationship, Relationship, Services, Services, Services

Our organization did not do a lot of data capture to at least have a baseline for how well we were...

Jun 2023
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CIO

Loyalty, Relationship, Relationship, Relationship

As people are leaving the organization, if we are not instilling some type of training program and...

Jun 2023
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Manager

Relationship, Relationship, Relationship

One con of the firm is staffing turnover. The supervisor and leadership level has been fantastic,...

May 2023
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Manager

Relationship, Relationship, Relationship

The firm’s leadership and administration supervisors have been phenomenal in working with my team...

May 2023
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Director

Relationship, Relationship, Relationship

I could attribute the strength of my partnership with HCTec directly to a dedicated account manager....

May 2023
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Director

Relationship, Relationship, Relationship

I would like to see HCTec be more proactive in reaching out on their own when it comes to client...

May 2023
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Director

Relationship, Relationship, Relationship

I feel like HCTec tries to start something, and then they hit hiccups with their staffing and fall...

May 2023
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Director

Value, Value, Value

My one concern about HCTec is that if one of the contractors is out on leave or extended time away,...

May 2023
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Director

Value, Value, Value

HCTec is expensive. For what we pay to have somebody from HCTec, I would much rather hire my own...

May 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

HCTec has been helpful. One of the contractors had intimate knowledge of a new project we were...

May 2023
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Manager

Value, Value, Value

HCTec’s managed services were just average. I would have liked the firm to give us more resources...

May 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

I got zero negative feedback on any of the resources and actually got positive feedback about...

May 2023
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CEO/President

Relationship

Overall, our experience with Talon Healthy IT Services has been good. We have a good working...

Mar 2023
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CEO/President

Relationship, Services

There have been some issues with Talon Healthy IT Services. It has taken a long time to get certain...

Mar 2023
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CEO/President

Loyalty, Relationship

One of our issues with Talon Healthy IT Services is that there are national standards for HIPAA as...

Mar 2023
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Director

Loyalty, Relationship

We had a really rough year last year, but HCTec seems to be trending in the right direction this...

Mar 2023
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Director

Relationship

HCTec tries to be accommodating. They have a dedicated account manager that I meet with regularly,...

Mar 2023
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