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HCTec Managed IT Services
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User Commentary

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CEO/President

Relationship

Overall, our experience with Talon Healthy IT Services has been good. We have a good working...

Mar 2023
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CEO/President

Tools and Methodology

There have been some issues with Talon Healthy IT Services. It has taken a long time to get certain...

Mar 2023
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CEO/President

People and Knowledge

One of our issues with Talon Healthy IT Services is that there are national standards for HIPAA as...

Mar 2023
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Director

People and Knowledge

We had a really rough year last year, but HCTec seems to be trending in the right direction this...

Mar 2023
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Director

People and Knowledge

HCTec tries to be accommodating. They have a dedicated account manager that I meet with regularly,...

Mar 2023
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CIO

Other Observations

HCTec absolutely meets our expectations, and we have engaged HCTec to try to continually improve the...

Jan 2023
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CIO

People and Knowledge

Initially, we had some issues with HCTec, but we are well past those issues. When we came to an...

Jan 2023
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CIO

Project Results

We view HCTec as an extension of our team. We look at the percentage of SLAs that people breach, and...

Jan 2023
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CIO

Lessons Learned

I would tell others that HCTec has good QA processes with how they engage with their agents and with...

Jan 2023
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Director

Relationship

HCTec is one of the few firms that exceeds our expectations. There is nothing that HCTec is not...

Oct 2022
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Director

Relationship

HCTec manages the customer service for our EMR platform and our patient support. The firm has been a...

Oct 2022
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Director

Sales and Contracting

When we have had ebbs and flows in the number of projects or the number of incidents to manage, we...

Oct 2022
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Director

Tools and Methodology

HCTec could improve by broadening their consumer support for our digital tool set.

Oct 2022
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Director

Project Results

HCTec is very good at delivering transaction-level results. They take things to the next level,...

Oct 2022
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Director

Project Results

HCTec has absolutely met my expectations. In order to exceed my expectations, the firm would have to...

Jun 2022
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Director

People and Knowledge

My contact is very attentive. I text them about things, and they jump on those things and get them...

Jun 2022
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VP/Other Executive

Project Results

HCTec is not exceeding or even meeting our expectations. They say that they are going to do things,...

Jun 2022
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VP/Other Executive

Relationship

The executive involvement from HCTec is high. The executives try, and they care.

Jun 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

HCTec has experts for our vendor's products, and that is one of the reasons we selected HCTec. We...

Jun 2022
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VP/Other Executive

People and Knowledge

There were times that HCTec had staffing issues. The pandemic affected everybody, and HCTec couldn’t...

Jun 2022
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VP/Other Executive

Other Observations

HCTec has their own telephony, and it seems adequate. They have some analytics. Apparently, HCTec...

Jun 2022
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VP/Other Executive

Other Observations

If I were starting over, I might buy HCTec's services again. But the market has changed, and there...

Jun 2022
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VP/Other Executive

ROI and Cost

HCTec is good about not charging for every little thing. They do everything they are supposed to do,...

Jun 2022
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Director

Project Results

Our partnership with HCTec is fine, but now we need to see a performance that equates to the words...

May 2022
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Director

Tools and Methodology

Our experience with HCTec has been fine, but by now, we should have been up and running like a...

May 2022
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Director

Tools and Methodology

HCTec's consultants are middle of the road. I don’t have any personal concerns, but I am concerned...

May 2022
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Director

Tools and Methodology

I have had no complaints from end users. I think our end users appreciate HCTec and having a voice...

May 2022
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Director

Other Observations

These services are in a niche space where we need to fill a gap, so I would definitely buy the...

May 2022
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Director

ROI and Cost

HCTec is good about not charging for every little thing. I don’t have any concerns about HCTec's...

May 2022
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Director

Relationship

We talk to HCTec at a high level, so we have a voice at the table. But we are waiting for movement....

May 2022
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Director

Tools and Methodology

If we used a traditional grading scale, HCTec would get a B-. They are good. HCTec isn't the best or...

May 2022
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Director

Tools and Methodology

HCTec could improve by managing their resources and optimization requests better. Part of HCTec's...

May 2022
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Director

Relationship

HCTec has helped us do a version upgrade smoothly, and they have done a good job of working with us...

May 2022
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Manager

Relationship

I would say we are the ones that are driving outcomes. HCTec needs to come up with a game plan as...

May 2022
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Manager

People and Knowledge

HCTec needs to look at the shortcomings of some of their staff members. The whole impetus of HCTec’s...

May 2022
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Manager

People and Knowledge

The HCTec staff members are very professional and nice, specifically with our end users. Overall,...

May 2022
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Manager

ROI and Cost

Using HCTec was a huge change for us. We are a fairly large organization. We have had some growing...

May 2022
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Manager

Project Results

The idea behind a managed services organization like HCTec is to take a lot of work off of our staff...

May 2022
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Manager

Relationship

The firm is trying. They do have our long-term interest at heart. When we raise concerns or...

May 2022
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CIO

People and Knowledge

The HCTec staff is primarily working from home, and the background noise doesn't come off as...

May 2022
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CIO

People and Knowledge

The service desk is one of the main areas that I get complaints about, and it is generally around...

May 2022
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CIO

Tools and Methodology

One thing that I am used to with past firms, is that they try to integrate as much as they can into...

May 2022
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CIO

Project Results

The basic thing that we pay HCTec to do is answer the phone, but a lot of our customers just won't...

May 2022
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CIO

Win/Loss - Why they were selected (by current clients)

We looked at HCTec and another firm that were pretty similar. We decided to go with HCTec just...

May 2022
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CIO

ROI and Cost

HCTec charges me for exactly what is in the contract. There is nothing that we didn't talk about...

May 2022
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CIO

People and Knowledge

Lately, the executive involvement has been pretty frequent. The leadership says that they are going...

May 2022
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CIO

Tools and Methodology

I would tell HCTec to focus on improving the level-one support and reducing turnover there.

Apr 2022
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CIO

Project Results

We have gotten a very positive ROI from HCTec's services.

Apr 2022
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