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TrakCare (Global) Commentary
Filtered view: (Latin America)

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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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VP/Other Executive

Relationship, Product

The only disadvantage we see from TrakCare is the response time to our requests. The delay has two...

Mar 2025
||
(0)
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VP/Other Executive

Relationship

If a regulation is issued today, InterSystems will not have the adaptation ready until next year....

Mar 2025
||
(0)
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VP/Other Executive

Culture

When InterSystems came to offer us a certain module, they presented it as something that was going...

Mar 2025
||
(0)
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VP/Other Executive

Operations

InterSystems could do training for the key personnel at our facility. Also, the training has to come...

Mar 2025
||
(0)
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VP/Other Executive

Operations

When we implemented TrakCare, we began with InterSystems’ implementers, who stayed for a couple of...

Mar 2025
||
(0)
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VP/Other Executive

Loyalty, Product

The last integration we did with TrakCare was a struggle. InterSystems just needed to change the IP...

Mar 2025
||
(0)
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VP/Other Executive

Relationship

InterSystems doesn’t share anything with us; we don’t know anything beyond what we have heard at the...

Mar 2025
||
(0)
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VP/Other Executive

Relationship

When InterSystems’ support team does respond, their response is poor. We decided that only a couple...

Mar 2025
||
(0)
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VP/Other Executive

Product

There are critical things, specifically the instructions and prescriptions from critical units, that...

Mar 2025
||
(0)
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VP/Other Executive

Product

TrakCare works perfectly for management, outpatient areas, and medium-complexity or basic units. We...

Mar 2025
||
(0)
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VP/Other Executive

Product

Our users want TrakCare to lower the number of clicks to reach an action. There are always...

Mar 2025
||
(0)
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VP/Other Executive

Product

Clinical care for a patient always starts at some point during the day; it is not a continuous...

Mar 2025
||
(0)
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VP/Other Executive

Product, Value

We have achieved much greater usability with TrakCare in the last couple of years. The tools it...

Mar 2025
||
(0)
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VP/Other Executive

Product, Value

We are making extensive use of the data in TrakCare and analyzing it to generate reports and...

Mar 2025
||
(0)
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Director

Culture, Value

Based on what we have implemented, we have seen a significant return, particularly in process...

Mar 2025
||
(0)
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Director

Loyalty, Product

The integration is a strength. There are always new things with TrakCare, and InterSystems delivers...

Mar 2025
||
(0)
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Director

Relationship

The quality of InterSystems’ support is exceptional. Every week, we check the status of things. The...

Mar 2025
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship

My experience with InterSystems from a professional standpoint has always been very smooth. TrakCare...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product, Value

TrakCare meets almost all our specific needs. It has been adapted in almost all aspects. There are...

Mar 2025
||
(0)
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Nurse

Relationship

InterSystems is a company with a lot of experience worldwide, and they have a project leadership...

Feb 2025
||
(0)
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Nurse

Relationship, Product

Reporting and interoperability are the biggest opportunities for improvement. InterSystems could...

Feb 2025
||
(0)
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Nurse

Product

I like the ease of clinical and administrative processes in terms of statistics in TrakCare.

Feb 2025
||
(0)
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Physician

Operations

The provider could improve our experience by not changing the TrakCare team again. That already...

Dec 2024
||
(0)
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Physician

Product

The thing I like the most about the product is the floor map.

Dec 2024
||
(0)
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Physician

Relationship, Product

The biggest opportunity for improvement in the product is to improve our ability to communicate with...

Dec 2024
||
(0)
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Physician

Relationship, Product

The supplier's greatest strength is their back-up equipment.

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty

Before TrakCare, we were using cards and pieces of paper. TrakCare was the best product in the range...

Dec 2024
||
(0)
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Director

Relationship

TrakCare satisfies almost all of our local needs. We have become familiar with InterSystems, and we...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Operations

InterSystems' training was good. TrakCare works very well. It is very easy to use, and it also looks...

Dec 2024
||
(0)
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Director

Product, Value

I am really happy with TrakCare because it has helped us improve many things for our employees and...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

There are a few areas for improvement in the system related to how our employees work. For example,...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Culture, Loyalty, Value

InterSystems has told us there is an annual upgrade, which is included. This was part of the reason...

Oct 2024
||
(0)
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Director

Operations

The training is good. InterSystems has a work methodology they call ARIES, which they follow. They...

Oct 2024
||
(0)
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Director

Product

I am not an end user, but when our previous system is compared to TrakCare, TrakCare is much better....

Oct 2024
||
(0)
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 or  to see details.

Director

Relationship

Recently, we started using a service to report tickets, and that service could be improved a bit.

Oct 2024
||
(0)
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Director

Culture, Loyalty

We went through a selection process that was quite complete. We evaluated several options and...

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Operations

InterSystems’ implementation services could improve. They are used to carrying out implementations...

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Product

With integration, there was an issue of measuring technical capabilities, but we were able to...

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Operations

Organizations should have early involvement of the users. At the beginning of the project, it was...

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Operations

We are planning to go live at other locations, and we are more prepared now than before, but still,...

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Culture, Operations, Product

My top lesson learned is the importance of setting up the process correctly in as detailed a manner...

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

Things are very good in terms of the product. I don't have any reservations about it. I think it is...

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

Support is not ideal because InterSystems takes too long to come up with resolutions.

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Culture

Remaining with TrakCare is not our decision because we use the system as part of an agreement with...

Oct 2024
||
(0)
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Manager

Product

We like how we can easily gather patient information into one single platform with TrakCare. Our...

Oct 2024
||
(0)
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Manager

Loyalty

Our users complain about the interface; it is too busy and not easy to use. We are working to...

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Operations

The adoption of the system is limited; we still use a lot of paper. InterSystems needs to do a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

I have used TrakCare in other organizations, so I know its potential, and I have seen better and...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

InterSystems’ support is very bureaucratic. First, there is the local technical support team, and...

Oct 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Operations

InterSystems’ implementation team is very available and willing to support and guide us during the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

I would tell someone considering working with InterSystems that they should do it. TrakCare is a...

Oct 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Operations, Product

It is not easy for a new user to learn how to use TrakCare on their own or with just a few...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

InterSystems should have more clinical staff to teach us how to apply the product at different...

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Product

We would like the product to have a little more integrity to extract information like the risk...

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Product

The product is one of the most complete HISs on the market. The vendor works with our partner so...

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Product

We always need to quickly and intensively obtain the reports that we have to deliver at the end of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

With InterSystems, there are extra costs for slightly larger modifications, but not for minor...

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty

There is a TrakCare version that will be released soon. It is mobile. The other great thing about it...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I'm very happy with InterSystems. However, there are always some issues regarding what we can...

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Product

Things need to be improved in terms of the usability of the product for doctors. It has flaws. And...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

We are implementing a newer version of the product. The new version is working fine overall. We...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The vendor is developing something with AI. It sounds interesting, but we are not using it yet. The...

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Operations

We had to design the training material ourselves because the training the vendor initially gave us...

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Product

The vendor needs to improve the entire medical indications section. There are medications, imaging...

Oct 2024
||
(0)
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Director

Product

The product is quite specific to the market in our region, so it solves several problems related to...

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

The issue is that the vendor has fewer consultants in the support area than in the implementation...

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

In terms of integration, I need the product to have a more direct connection with the laboratory. I...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are going to do an upgrade to the platform, and we anticipate that the new version will be much...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I don't know whether the solution is in our long-term plans. We are going through some changes, so...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

In terms of training, the vendor has very good presenters. We like presenters to be clinicians...

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

I have influence and access to the vendor's people. I don't have any problem if I have to...

Oct 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product, Value

TrakCare is accessible once someone is familiar with it and knows where to look for information....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship, Product

We have the new TrakCare version, and generally, the upgrades have worked well. We hope the new...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

InterSystems could handle regulatory issues better and get things done more quickly depending on the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations

There is an opportunity to learn from the implementation that is coming to us from another hospital...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Now that we have gotten an upgrade, the platform is a bit more user friendly now. It is visually...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

This product meets most local needs. Unfortunately, it cannot meet all of them. Since we work in a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I wouldn't buy this product again because the system is very rigid and closed. It doesn't allow us...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The rigidity of the system is a question of visualization. The TrakCare visualization that we have...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Integration is a big issue, and we still haven't managed to integrate because InterSystems and our...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The vendor charges for everything. Because of the type of organization we are, we don't have...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Concerning the monitoring service provided during training, we are a complex hospital with a lot of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product could be easier to use. It was a complete paradigm shift from the old system to the new...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We were surprised that the vendor didn't have tools available for some of our specialties. We are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

The product is neat and has lots of options. The vendor told us that there are a lot of things...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In terms of proactivity, things are difficult with an intermediary, but the InterSystems staff...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have an intermediary for support issues. We communicate our support issues to them. So far, they...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has employees who have done their jobs very well and others who have not done them so...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If I had to choose between the older version of the product and the newer version, I would choose...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

One way the vendor's support needs improvement is that the central desk has to respond a little...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have been waiting for more than a week for InterSystems to fix a problem. Our PACS vendor has...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

One issue with the product relates to the agenda. It has been designed for professionals who have...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Since we work in a network, there are times when there are small crashes in TrakCare. This directly...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

With our implementations and upgrades, the things that are missing depend on the hospital. There is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

In terms of training, InterSystems does well with their commitment to qualifications. I know their...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We receive 24/7 support from the vendor. InterSystems will send out a communication, and their help...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

By overseeing the system, I have had to become a proficient user in order to convince clinicians of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are working on an internal protocol on Clozapine that has had a big delay in terms of its...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We are dealing with a few internal projects for TrakCare. We could improve the pharmacy process....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The intuitiveness and simplicity in the clinical and medical parts of the system aren't great. The...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would love for AI to be of assistance to users and to benefit patients. TrakCare only has AI in...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like InterSystems to support us as we work to support our country's mental health. We are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

TrakCare has been continually improving over the last year, even if our type of contract depends on...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I would buy the system again because of the vendor's prestige. InterSystems is a leader in the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Security in the integrity of registered information is an opportunity for InterSystems. The nursing...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

InterSystems' strengths are that TrakCare makes available most clinical care flows and also how...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

TrakCare EPR meets practically all our expectations. There are a few wrinkles or subtleties to be...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We selected TrakCare EPR many years ago because of the flexibility it had at the time to allow our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Over the years we have been working with TrakCare EPR, we have developed a close relationship with...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We have had some problems with updates for TrakCare EPR, but they have been solved in the long run....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

In terms of training for TrakCare EPR, we can conduct online training by video. But in other cases,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would tell someone who is going to start using TrakCare EPR to conduct a good review of their...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are working on going to a newer version of TrakCare EPR, and we are seeing that the features we...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I understand that the quality depends a lot on the version users are in, but in the one we are in,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

TrakCare EPR's strength is that it is very dynamic. I like its versatility.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

InterSystems needs to continue providing support to those who are not on the most updated version...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The greatest opportunity for improvement is security in the integrity of recorded information....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

TrakCare EPR makes most of the clinical care flows available. What I like the most is the stability...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In terms of strengths, we can mention the number of collaborators InterSystems has, how close they...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would say that TrakCare EPR is a robust product that can support the entire healthcare network.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

InterSystems should include more up-to-date technology; for instance, we want fingerprint access.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

InterSystems could increase their presence in the field in order to ramp up their direct attention...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

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UK & Ireland EPR 2024
09 July 24    |   Eder Lagemann and Spencer Corbett
Over the last five years, there has been consistent energy around EPR investment and digital transformation in the UK and Ireland—on average, at least six healthcare organisations have made an EPR purchase decision each year. Going forward, activity will likely increase amid integrated care system (ICS) alignment, as over 50 trusts will look to upgrade or deploy their first EPR over the next few years. While going through the complex decision-making process, organisations frequently look for a partner that can provide not only core documentation and ordering functionalities but also additional clinical, administrative and ancillary modules to support their digital transformation. This report includes (1) an overview of the market share and customer satisfaction with EPR suppliers in the UK and Ireland and (2) a look at suppliers’ broader portfolios, diving into the performance and adoption of modules outside of core functionality.
Performance
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Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
White Paper
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Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.



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