
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
The only disadvantage we see from TrakCare is the response time to our requests. The delay has two...
Login or Create an Account to see details.
Relationship
If a regulation is issued today, InterSystems will not have the adaptation ready until next year....
Login or Create an Account to see details.
Culture
When InterSystems came to offer us a certain module, they presented it as something that was going...
Login or Create an Account to see details.
Operations
InterSystems could do training for the key personnel at our facility. Also, the training has to come...
Login or Create an Account to see details.
Operations
When we implemented TrakCare, we began with InterSystems’ implementers, who stayed for a couple of...
Login or Create an Account to see details.
Loyalty, Product
The last integration we did with TrakCare was a struggle. InterSystems just needed to change the IP...
Login or Create an Account to see details.
Relationship
InterSystems doesn’t share anything with us; we don’t know anything beyond what we have heard at the...
Login or Create an Account to see details.
Relationship
When InterSystems’ support team does respond, their response is poor. We decided that only a couple...
Login or Create an Account to see details.
Product
There are critical things, specifically the instructions and prescriptions from critical units, that...
Login or Create an Account to see details.
Product
TrakCare works perfectly for management, outpatient areas, and medium-complexity or basic units. We...
Login or Create an Account to see details.
Product
Our users want TrakCare to lower the number of clicks to reach an action. There are always...
Login or Create an Account to see details.
Product
Clinical care for a patient always starts at some point during the day; it is not a continuous...
Login or Create an Account to see details.
Product, Value
We have achieved much greater usability with TrakCare in the last couple of years. The tools it...
Login or Create an Account to see details.
Product, Value
We are making extensive use of the data in TrakCare and analyzing it to generate reports and...
Login or Create an Account to see details.
Culture, Value
Based on what we have implemented, we have seen a significant return, particularly in process...
Login or Create an Account to see details.
Loyalty, Product
The integration is a strength. There are always new things with TrakCare, and InterSystems delivers...
Login or Create an Account to see details.
Relationship
The quality of InterSystems’ support is exceptional. Every week, we check the status of things. The...
Login or Create an Account to see details.
Loyalty, Relationship
My experience with InterSystems from a professional standpoint has always been very smooth. TrakCare...
Login or Create an Account to see details.
Culture, Product, Value
TrakCare meets almost all our specific needs. It has been adapted in almost all aspects. There are...
Login or Create an Account to see details.
Relationship
InterSystems is a company with a lot of experience worldwide, and they have a project leadership...
Login or Create an Account to see details.
Relationship, Product
Reporting and interoperability are the biggest opportunities for improvement. InterSystems could...
Login or Create an Account to see details.
Product
I like the ease of clinical and administrative processes in terms of statistics in TrakCare.
Login or Create an Account to see details.
Operations
The provider could improve our experience by not changing the TrakCare team again. That already...
Login or Create an Account to see details.
Product
The thing I like the most about the product is the floor map.
Login or Create an Account to see details.
Relationship, Product
The biggest opportunity for improvement in the product is to improve our ability to communicate with...
Login or Create an Account to see details.
Relationship, Product
The supplier's greatest strength is their back-up equipment.
Login or Create an Account to see details.
Loyalty
Before TrakCare, we were using cards and pieces of paper. TrakCare was the best product in the range...
Login or Create an Account to see details.
Relationship
TrakCare satisfies almost all of our local needs. We have become familiar with InterSystems, and we...
Login or Create an Account to see details.
Operations
InterSystems' training was good. TrakCare works very well. It is very easy to use, and it also looks...
Login or Create an Account to see details.
Product, Value
I am really happy with TrakCare because it has helped us improve many things for our employees and...
Login or Create an Account to see details.
Relationship, Product
There are a few areas for improvement in the system related to how our employees work. For example,...
Login or Create an Account to see details.
Culture, Loyalty, Value
InterSystems has told us there is an annual upgrade, which is included. This was part of the reason...
Login or Create an Account to see details.
Operations
The training is good. InterSystems has a work methodology they call ARIES, which they follow. They...
Login or Create an Account to see details.
Product
I am not an end user, but when our previous system is compared to TrakCare, TrakCare is much better....
Login or Create an Account to see details.
Relationship
Recently, we started using a service to report tickets, and that service could be improved a bit.
Login or Create an Account to see details.
Culture, Loyalty
We went through a selection process that was quite complete. We evaluated several options and...
Login or Create an Account to see details.
Operations
InterSystems’ implementation services could improve. They are used to carrying out implementations...
Login or Create an Account to see details.
Product
With integration, there was an issue of measuring technical capabilities, but we were able to...
Login or Create an Account to see details.
Operations
Organizations should have early involvement of the users. At the beginning of the project, it was...
Login or Create an Account to see details.
Loyalty, Operations
We are planning to go live at other locations, and we are more prepared now than before, but still,...
Login or Create an Account to see details.
Culture, Operations, Product
My top lesson learned is the importance of setting up the process correctly in as detailed a manner...
Login or Create an Account to see details.
Relationship, Product
Things are very good in terms of the product. I don't have any reservations about it. I think it is...
Login or Create an Account to see details.
Relationship
Support is not ideal because InterSystems takes too long to come up with resolutions.
Login or Create an Account to see details.
Culture
Remaining with TrakCare is not our decision because we use the system as part of an agreement with...
Login or Create an Account to see details.
Product
We like how we can easily gather patient information into one single platform with TrakCare. Our...
Login or Create an Account to see details.
Loyalty
Our users complain about the interface; it is too busy and not easy to use. We are working to...
Login or Create an Account to see details.
Operations
The adoption of the system is limited; we still use a lot of paper. InterSystems needs to do a...
Login or Create an Account to see details.
Loyalty, Product
I have used TrakCare in other organizations, so I know its potential, and I have seen better and...
Login or Create an Account to see details.
Relationship
InterSystems’ support is very bureaucratic. First, there is the local technical support team, and...
Login or Create an Account to see details.
Operations
InterSystems’ implementation team is very available and willing to support and guide us during the...
Login or Create an Account to see details.
Culture
I would tell someone considering working with InterSystems that they should do it. TrakCare is a...
Login or Create an Account to see details.
Operations, Product
It is not easy for a new user to learn how to use TrakCare on their own or with just a few...
Login or Create an Account to see details.
Operations
InterSystems should have more clinical staff to teach us how to apply the product at different...
Login or Create an Account to see details.
Product
We would like the product to have a little more integrity to extract information like the risk...
Login or Create an Account to see details.
Product
The product is one of the most complete HISs on the market. The vendor works with our partner so...
Login or Create an Account to see details.
Product
We always need to quickly and intensively obtain the reports that we have to deliver at the end of...
Login or Create an Account to see details.
Value
With InterSystems, there are extra costs for slightly larger modifications, but not for minor...
Login or Create an Account to see details.
Loyalty
There is a TrakCare version that will be released soon. It is mobile. The other great thing about it...
Login or Create an Account to see details.
Product
I'm very happy with InterSystems. However, there are always some issues regarding what we can...
Login or Create an Account to see details.
Product
Things need to be improved in terms of the usability of the product for doctors. It has flaws. And...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We are implementing a newer version of the product. The new version is working fine overall. We...
Login or Create an Account to see details.
Loyalty, Product
The vendor is developing something with AI. It sounds interesting, but we are not using it yet. The...
Login or Create an Account to see details.
Operations
We had to design the training material ourselves because the training the vendor initially gave us...
Login or Create an Account to see details.
Product
The vendor needs to improve the entire medical indications section. There are medications, imaging...
Login or Create an Account to see details.
Product
The product is quite specific to the market in our region, so it solves several problems related to...
Login or Create an Account to see details.
Relationship, Operations
The issue is that the vendor has fewer consultants in the support area than in the implementation...
Login or Create an Account to see details.
Loyalty, Product
In terms of integration, I need the product to have a more direct connection with the laboratory. I...
Login or Create an Account to see details.
Loyalty
We are going to do an upgrade to the platform, and we anticipate that the new version will be much...
Login or Create an Account to see details.
Loyalty
I don't know whether the solution is in our long-term plans. We are going through some changes, so...
Login or Create an Account to see details.
Operations
In terms of training, the vendor has very good presenters. We like presenters to be clinicians...
Login or Create an Account to see details.
Relationship
I have influence and access to the vendor's people. I don't have any problem if I have to...
Login or Create an Account to see details.
Product, Value
TrakCare is accessible once someone is familiar with it and knows where to look for information....
Login or Create an Account to see details.
Loyalty, Relationship, Product
We have the new TrakCare version, and generally, the upgrades have worked well. We hope the new...
Login or Create an Account to see details.
Relationship, Product
InterSystems could handle regulatory issues better and get things done more quickly depending on the...
Login or Create an Account to see details.
Loyalty, Operations
There is an opportunity to learn from the implementation that is coming to us from another hospital...
Login or Create an Account to see details.
Product
Now that we have gotten an upgrade, the platform is a bit more user friendly now. It is visually...
Login or Create an Account to see details.
Relationship, Product
This product meets most local needs. Unfortunately, it cannot meet all of them. Since we work in a...
Login or Create an Account to see details.
Operations, Product
I wouldn't buy this product again because the system is very rigid and closed. It doesn't allow us...
Login or Create an Account to see details.
Product
The rigidity of the system is a question of visualization. The TrakCare visualization that we have...
Login or Create an Account to see details.
Product
Integration is a big issue, and we still haven't managed to integrate because InterSystems and our...
Login or Create an Account to see details.
Value
The vendor charges for everything. Because of the type of organization we are, we don't have...
Login or Create an Account to see details.
Operations
Concerning the monitoring service provided during training, we are a complex hospital with a lot of...
Login or Create an Account to see details.
Operations, Product
The product could be easier to use. It was a complete paradigm shift from the old system to the new...
Login or Create an Account to see details.
Loyalty, Product
We were surprised that the vendor didn't have tools available for some of our specialties. We are...
Login or Create an Account to see details.
Culture
The product is neat and has lots of options. The vendor told us that there are a lot of things...
Login or Create an Account to see details.
Relationship
In terms of proactivity, things are difficult with an intermediary, but the InterSystems staff...
Login or Create an Account to see details.
Relationship
We have an intermediary for support issues. We communicate our support issues to them. So far, they...
Login or Create an Account to see details.
Relationship
The vendor has employees who have done their jobs very well and others who have not done them so...
Login or Create an Account to see details.
Product
If I had to choose between the older version of the product and the newer version, I would choose...
Login or Create an Account to see details.
Relationship
One way the vendor's support needs improvement is that the central desk has to respond a little...
Login or Create an Account to see details.
Relationship, Product
We have been waiting for more than a week for InterSystems to fix a problem. Our PACS vendor has...
Login or Create an Account to see details.
Relationship, Operations
One issue with the product relates to the agenda. It has been designed for professionals who have...
Login or Create an Account to see details.
Relationship, Product
Since we work in a network, there are times when there are small crashes in TrakCare. This directly...
Login or Create an Account to see details.
Operations
With our implementations and upgrades, the things that are missing depend on the hospital. There is...
Login or Create an Account to see details.
Operations
In terms of training, InterSystems does well with their commitment to qualifications. I know their...
Login or Create an Account to see details.
Relationship
We receive 24/7 support from the vendor. InterSystems will send out a communication, and their help...
Login or Create an Account to see details.
Product, Value
By overseeing the system, I have had to become a proficient user in order to convince clinicians of...
Login or Create an Account to see details.
Product
We are working on an internal protocol on Clozapine that has had a big delay in terms of its...
Login or Create an Account to see details.
Relationship, Product
We are dealing with a few internal projects for TrakCare. We could improve the pharmacy process....
Login or Create an Account to see details.
Product
The intuitiveness and simplicity in the clinical and medical parts of the system aren't great. The...
Login or Create an Account to see details.
Product
I would love for AI to be of assistance to users and to benefit patients. TrakCare only has AI in...
Login or Create an Account to see details.
Product
I would like InterSystems to support us as we work to support our country's mental health. We are...
Login or Create an Account to see details.
Product
TrakCare has been continually improving over the last year, even if our type of contract depends on...
Login or Create an Account to see details.
Relationship, Product
I would buy the system again because of the vendor's prestige. InterSystems is a leader in the...
Login or Create an Account to see details.
Product
Security in the integrity of registered information is an opportunity for InterSystems. The nursing...
Login or Create an Account to see details.
Product
InterSystems' strengths are that TrakCare makes available most clinical care flows and also how...
Login or Create an Account to see details.
Product
TrakCare EPR meets practically all our expectations. There are a few wrinkles or subtleties to be...
Login or Create an Account to see details.
Loyalty
We selected TrakCare EPR many years ago because of the flexibility it had at the time to allow our...
Login or Create an Account to see details.
Relationship
Over the years we have been working with TrakCare EPR, we have developed a close relationship with...
Login or Create an Account to see details.
Relationship, Operations
We have had some problems with updates for TrakCare EPR, but they have been solved in the long run....
Login or Create an Account to see details.
Operations
In terms of training for TrakCare EPR, we can conduct online training by video. But in other cases,...
Login or Create an Account to see details.
Operations
I would tell someone who is going to start using TrakCare EPR to conduct a good review of their...
Login or Create an Account to see details.
Loyalty
We are working on going to a newer version of TrakCare EPR, and we are seeing that the features we...
Login or Create an Account to see details.
Product
I understand that the quality depends a lot on the version users are in, but in the one we are in,...
Login or Create an Account to see details.
Product
TrakCare EPR's strength is that it is very dynamic. I like its versatility.
Login or Create an Account to see details.
Relationship
InterSystems needs to continue providing support to those who are not on the most updated version...
Login or Create an Account to see details.
Relationship, Product
The greatest opportunity for improvement is security in the integrity of recorded information....
Login or Create an Account to see details.
Product
TrakCare EPR makes most of the clinical care flows available. What I like the most is the stability...
Login or Create an Account to see details.
Relationship
In terms of strengths, we can mention the number of collaborators InterSystems has, how close they...
Login or Create an Account to see details.
Product
I would say that TrakCare EPR is a robust product that can support the entire healthcare network.
Login or Create an Account to see details.
Product
InterSystems should include more up-to-date technology; for instance, we want fingerprint access.
Login or Create an Account to see details.
Relationship
InterSystems could increase their presence in the field in order to ramp up their direct attention...
Login or Create an Account to see details.
Featured Reports
Preferences