TrakCare EPR (Global) Commentary
Filtered view: (Latin America)

Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Manager

Relationship, Product

The product has good things, but there are still times when it works badly. There is often a...

Mar 2024
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Manager

Relationship, Product

The biggest strength of the vendor is network care.

Mar 2024
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Manager

Relationship, Operations

My colleagues do a better job training our employees than the vendor. Also, an opportunity for...

Mar 2024
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Manager

Product

One strength of TrakCare EPR is that we have it in multiple hospitals in the network, and that...

Feb 2024
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Manager

Relationship

With InterSystems, there are no promises. There is work that we must do, and there are regulations...

Feb 2024
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Manager

Relationship, Operations

We know InterSystems in general because we have been working with them for years. We have met...

Feb 2024
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Manager

Loyalty

I imagine TrakCare EPR is part of our long-term plans, but I can't answer that definitively....

Feb 2024
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Manager

Product

InterSystems could improve the reporting and rule extraction methodology as well as respond to...

Dec 2023
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Manager

Product, Value

The TrakCare system allows for patient traceability in all areas, such as closed care, emergency,...

Dec 2023
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CIO

Relationship, Product

InterSystems is very attentive to interoperability. They take into account HL7 interoperability...

Dec 2023
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CIO

Loyalty, Relationship, Product

There is a new version, and although I haven’t seen it, I have heard the vendor is making everything...

Dec 2023
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CIO

Relationship, Product

Since TrakCare EPR is so big, there should be different levels of attention. The system is very...

Dec 2023
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CIO

Product

The system doesn’t crash. We have backup structures in case it fails, but it hasn’t.

Dec 2023
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CIO

Culture, Relationship

We can call and get an answer pretty fast. We have a good and quick relationship with the vendor....

Dec 2023
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Director

Relationship, Product

I like the way the system does certain visualizations. The best opportunities come from listening to...

Dec 2023
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Director

Relationship

The vendor needs to listen more to their clients according to the dynamics that are generated in...

Dec 2023
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Manager

Relationship, Product

I like that InterSystems adapts the product to the reality of our region and that they are...

Dec 2023
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Manager

Relationship

I would like a graphical interface with fewer clicks that is more user friendly. InterSystems could...

Dec 2023
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Director

Product

I like TrakCare's comprehensiveness and the possibility of data extraction.

Dec 2023
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Director

Relationship

I wish InterSystems would interact directly with the hospital and not through the health service....

Dec 2023
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Director

Product

The biggest opportunity for product improvement is interoperability with other service platforms...

Dec 2023
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Director

Relationship

The vendor could reduce the acceptance tickets for a suggestion or notice.

Dec 2023
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(0)
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Director

Relationship

The vendor's greatest strength is the quick responses from the field team. What I like most about...

Dec 2023
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Analyst/Coordinator

Product, Value

The system allows for patient traceability in all areas, such as intensive care, emergency,...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship, Product

The product needs to be more friendly when searching for information. There are many steps and too...

Nov 2023
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Director

Relationship, Value

InterSystems has been a great partner for us for a long time. Their solution is very comprehensive,...

Oct 2023
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CIO

Relationship, Operations

InterSystems has a good presence in our area. They have lots of implementations and an important...

Jun 2023
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CIO

Loyalty

TrakCare EPR is a modern web solution that is completely done and world class. Compared to the rest...

Jun 2023
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Manager

Product

One of TrakCare EPR's main strengths is its user friendliness. We like the product's accessibility....

Jun 2023
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Analyst/Coordinator

Operations, Product

It is taking too long to achieve things. One part of the product is only implemented and live in the...

May 2023
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Analyst/Coordinator

Relationship

The users say the help desk is deficient because calls aren’t getting answered. When users have...

May 2023
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(0)
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Analyst/Coordinator

Loyalty

The overall EMR implementation has improved our internal processes. We want to enhance this product...

May 2023
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Analyst/Coordinator

Product

Users are complaining about the number of clicks. There are too many windows. With the new version,...

May 2023
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Analyst/Coordinator

Product, Value

Critical patients are suffering as a result of paper being used and mixed with the EMR. The main...

May 2023
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Analyst/Coordinator

Product

Certain components or modules inside of the EMR system can be changed without administrative rights,...

May 2023
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Analyst/Coordinator

Loyalty, Product

We are working on the laboratory integration at the moment. It is taking a long time and is not easy....

May 2023
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Analyst/Coordinator

Product

I really like how all of our patient data is in the EMR. It is easy to access and much better than paper....

May 2023
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Analyst/Coordinator

Operations

We recently upgraded to a newer version, and that migration was painful and very challenging for us....

May 2023
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Director

Relationship

The support and resources allocated to our organization are not enough. Users are complaining, and...

May 2023
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(0)
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Director

Product

InterSystems needs to invest in better system usability. Users are complaining about there being way...

May 2023
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(0)
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Director

Operations

The implementation in the public sector is a different reality. The methodology for the...

May 2023
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Product

I like the electronic record and the digital records per user. There was an update that made...

May 2023
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CIO

Product

I appreciate TrakCare EPR's robust database and limited amount of downtime.

May 2023
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(0)
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CIO

Relationship

InterSystems could improve by increasing the number of support resources for TrakCare EPR.

May 2023
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Director

Loyalty, Relationship

The product is good and stable. We have a really good relationship with InterSystems; the vendor...

May 2023
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(0)
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Director

Product

TrakCare EPR's main strength is that it is a flexible platform that does what we need it to do. I...

May 2023
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Director

Operations

InterSystems could improve their integrations. I wish that there were base integrations ready for us...

May 2023
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(0)
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Director

Operations, Operations

TrakCare EPR isn't an amazing product, but it is a very good product, and it has worked well for us....

Apr 2023
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(0)
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Director

Operations, Operations

Our initial training with InterSystems was definitely not good. It was so bad that we ended up...

Apr 2023
||
(0)
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