TrakCare (Global) Commentary
Filtered view: (Europe)
Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Loyalty, Product
InterSystems has a new user interface that is due any time now, but they have been saying for a long...
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Relationship
]The support is probably industry standard, which is pretty generally poor. Response times need to...
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Operations
Upgrades are getting better, but the overarching implementation is poor. I don't think there is very...
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Relationship, Product, Value
InterSystems runs our data. They run the warehouse, so TrakCare is a SaaS, although it has gone...
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Relationship, Value
InterSystems does drive tangible outcomes, but they are not the ones that we necessarily subscribe...
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Loyalty, Relationship, Product
The biggest opportunity for improvement is the ability to acknowledge when InterSystems' product is...
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Product
InterSystems' main asset is the centralization of the EMR for all departments. What I like the most...
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Operations
We do most of our own training, so we don't use much of InterSystems' training services. But when...
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Loyalty
We did the first step of InterSystems’ TrakCare Advance Program. We have gotten our findings from...
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Loyalty
We are in a slightly difficult situation where we have really configured the system extensively, but...
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Loyalty, Relationship
TrakCare is absolutely fine and meets our needs. This solution is what runs our business, basically....
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Relationship
InterSystems tries their best to keep promises. My only hesitation is when they hit resource blocks....
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Product
There is a new version of the patching process, but it still seems to be awfully long and drawn out....
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Loyalty
We are still waiting for the new user interface to be delivered effectively so that the usability...
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Relationship
Some of InterSystems' strengths are the executive team and product specialists based in our region....
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Relationship, Operations, Product
We went through a fairly significant upgrade that was quite intense and challenging. It took a long...
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Relationship, Product
The vendor probably meets most needs throughout our country. We have certain standards that we need...
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Loyalty, Operations, Product
The upgrades aren't seamless. We have to take our system down and have it offline. Then we have to...
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Relationship
There is probably no difficulty with integrations because I have an established process there. There...
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Operations
The vendor interacts with us regarding training modules, but we produce most of the stuff ourselves....
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Loyalty, Relationship, Product
I would like more open integrations regarding our requirements. We are a big board, and we have lots...
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Loyalty, Value
The vendor doesn’t keep all their promises. They give a lot of answers, but they don't always make...
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Value
TrakCare has been sustainable with what we have built it on. Flexibility has not been there, but I...
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Loyalty
We just got an update that took many hours. InterSystems has ridiculous numbers that they put on...
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Loyalty, Operations
We had a couple of iterations in our first major upgrade for TrakCare. That comes down to the...
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Operations
InterSystems’ implementation services were phenomenal. They were brilliant. InterSystems’...
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Loyalty, Operations
InterSystems doesn't provide our ongoing training. We do that ourselves, but the initial training...
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Value
We do find that we have to fight for everything that we get from InterSystems, but they do tend to...
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Loyalty, Product
No product is ever going to meet all of an organization's needs unless they get a bespoke. There are...
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Relationship, Operations
We are on the latest version of TrakCare. It is causing some problems that some of InterSystems’...
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Relationship
I really question the support quality. The vendor's teams don't always communicate well. It is...
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Relationship
The local support team tells us they will escalate an issue, but we have never spoken with or gotten...
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Product
TrakCare is difficult. There are many functionalities, especially in the emergency department, that...
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Operations
In the implementation, the lack of planning was evident. Everything felt a bit rushed. Despite...
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Product
Some things have been implemented into TrakCare well, especially medication. Radiology works well;...
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Product, Value
The integrations are one of InterSystems' strengths, although the integrations are very expensive....
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Loyalty
Whether the product is in our long-term plans will depend on what the local team can achieve in the...
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Culture, Loyalty
From what I have seen of the upcoming new versions, they look interesting. So at least InterSystems...
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Operations
With InterSystems, if we don't pay for something, we don't get access. So if I don't order training,...
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Relationship
InterSystems knows how to do things, especially when we consider how much InterSystems spends on...
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Loyalty, Product
The alerting system is not really implemented, and it is terrible not to have email alerts and such....
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Product
Emergencies are currently a real pain point. In the emergency portion, there are patients we can't...
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Value
The emergency department cannot function properly with TrakCare. That is a real concern for the...
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Relationship
I haven't seen proactivity from the vendor. If we don't report an incident, no one will tell us...
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Relationship, Operations, Product
New clients with fresh installations are fine, but historical clients have ongoing issues. Things...
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Culture
InterSystems sold us on their analytical tool; we wanted to be able to track things like the...
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Relationship, Operations
When we implemented the product and started the first tests, there were lots of technical problems....
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Relationship, Product
Our relationship with InterSystems is pretty good, even if there are sometimes minor issues....
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Product
We understand that we have to be very careful with some functionalities in TrakCare EPR and take...
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Relationship
InterSystems doesn’t keep all of their promises. However, our region’s team is always ready to help...
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Loyalty
We are going to transition to a new interface in TrakCare EPR that has many other functionalities...
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Relationship, Product
We get the impression that InterSystems can’t do everything they want with the solution. One...
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Relationship, Operations
InterSystems could improve their implementations with after-sales service. They need to improve...
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Product
TrakCare EPR works pretty well. We have deployed many functionalities. Our users like the software...
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Operations
We are happy with InterSystems’ training. We have everything we need. They can come over in person,...
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Relationship
It is extremely difficult for InterSystems' teams in our region to be heard by their US teams...
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Operations, Product
TrakCare EPR is still quite complicated because all the information is scattered. The same...
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Relationship
There are ups and downs with InterSystems’ customer support. They really make an effort when they...
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Relationship
We use partners for training. We don't use InterSystems directly. The Italian market is very strange...
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Relationship, Product
InterSystems’ policy is a bit one sided. They started many years ago by mainly offering tools to...
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Relationship
If problems come out internationally, InterSystems alerts us immediately.
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Relationship
General satisfaction depends on the partner someone gets with InterSystems. Because we have multiple...
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Relationship
Regarding the development of timelines, something was promised to me in the first quarter of this...
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Product
TrakCare EPR is a very solid product, but unfortunately, it is becoming a medical device. Lots of...
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Loyalty
InterSystems thought their new UI was more ready than it actually was. They needed to keep the...
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Relationship
As we have updated to a new feature, we have had a few queries for InterSystems, but we haven’t...
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Relationship, Product
When we look at the questionnaires from TrakCare EPR, they don’t quite fit the bill. We feel like...
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Loyalty, Relationship
InterSystems actually genuinely looks like they are starting to go downhill. They seem to be pulling...
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Relationship
We are doing well because we have our inpatient EPR system up and running, and we are doing our own...
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Product
I would like to see TrakCare EPR's intuitiveness improved. I'm not a great lover of Apple products,...
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Product
TrakCare EPR has been pretty good. It has improved and become more intuitive. It is part of the...
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Relationship, Operations
InterSystems' support is okay. The people we work with are pretty good. And there has not been an...
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Relationship, Operations, Product
I think InterSystems' updates could be quicker. And when we give feedback and suggest stuff, those...
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Operations
During the initial rollout of TrakCare EPR, we probably could have done with a little more help from...
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Relationship, Product
A needs analysis in the study phase is lacking. Subsequent support is lacking, or our needs are...
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Product
There is nothing we like about the product. Everything needs to be improved or discontinued. I am...
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Relationship
InterSystems tried to adapt TrakCare EPR as much as possible to our needs. We really worked together...
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Loyalty, Product
In short-stay follow-up, patients are in the hospital for a few days to a couple of weeks, and then...
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Product
There are problems that InterSystems is already well aware of in terms of discharge prescriptions...
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Product
TrakCare EPR is pretty easy. Compared to our previous system, TrakCare EPR is much easier to...
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Product
TrakCare EPR works a lot with structured data questionnaires. The system is very segmented, but we...
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Culture, Loyalty, Operations
We got off to an extremely complicated start with InterSystems. We were presented with a piece of...
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Product
There are two tools in TrakCare EPR. There is the patient file, and there is the whole planning...
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Operations
We are having difficulty actually training users who don't know TrakCare EPR, but I don't know...
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Loyalty, Product
We are missing half of TrakCare EPR. It doesn't work all the way. TrakCare EPR and our other system...
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Product
The stability of TrakCare EPR will depend quite a lot on both the computer tool and the network that...
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Loyalty, Value
We were told about developments, such as the potential arrival of artificial intelligence technology...
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Loyalty
Today, my likelihood of recommending TrakCare EPR is slightly higher than the middle of the road...
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Loyalty, Relationship
We chose InterSystems' product because we think it is a solution that can evolve, and we have worked...
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Culture, Value
Since we have signed a specific contract with InterSystems, we don’t have to pay extra for certain...
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Operations
Changing applications is always complex, and we have had some turnover with our employees. Training...
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Loyalty
I have heard that there will be AI in TrakCare EPR by next year, and that could be very interesting.
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Relationship, Product
The tool that InterSystems has for making service requests is not very ergonomic or user friendly.
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Value
TrakCare EPR is pretty good, but InterSystems' costs are still very high for medium-sized...
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Loyalty, Operations, Product
There are a lot of things in TrakCare EPR that we have to adapt because of our type of facility. For...
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Operations, Product
The problem with the solution's installation is this product is upgraded under older versions where...
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Relationship
InterSystems has a lot of specialists in different areas. They have lots of people that we can rely...
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Relationship, Product
InterSystems doesn’t keep all their promises. I think all suppliers are like that. They can't give...
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Loyalty
We do hope to have an approach where every board in our region uses the same version of TrakCare EPR...
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Loyalty, Product
The system is very stable, especially now that we have moved to the vendor's data centers. In terms...
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Operations
InterSystems needs to offer more training. We had training recently, and that was the first training...
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Relationship, Product
We have had a number of issues with the fixes or patches InterSystems gives us quite often...
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Culture
InterSystems always seems to be coming up with new stuff. I have seen that at the annual...
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Relationship
InterSystems must have some sort of internal red tape that stops them from being as flexible as...
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Value
InterSystems seems to charge for an awful lot of stuff that I would expect to be part of the support...
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Relationship
I would like to see more proactive engagement and generic support from InterSystems. I make a point...
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Culture, Loyalty
From the sales pitch and marketing, TrakCare EPR seems to do what we want for sure, and if we had...
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Relationship, Product
InterSystems is very much on top of what is required for our country, and they meet those needs very...
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Product
The interface looks quite nice. I have seen much worse. In terms of the feedback we have had from...
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Relationship
Generally, InterSystems’ support is quite good, but there are situations where the support people...
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Relationship
InterSystems is not as proactive as I want them to be. The alerting process is simple. We just tag...
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Relationship
Our biggest gripe with InterSystems is they never update tickets quick enough. Having them update...
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Relationship
I have several full-timers who work on supporting TrakCare EPR, and it never seems that those people...
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Relationship
I don't directly go to the top of the shop at InterSystems, but I know who to go to at the right...
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Relationship
InterSystems is pretty good at getting involved in some of the things we want to do and helping us...
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Operations
We had a training session with InterSystems, and we had to request it. We wanted to get a refresher...
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Operations
I would like to see more technical training from InterSystems. They need a training team spin-off...
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Operations
InterSystems' training was done well. There was superuser training for our project team, and then...
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Product, Value
InterSystems' integration goals are fairly clear in terms of what the vendor supports with third...
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Loyalty, Product
InterSystems' new design of their mobile-enabled user interface is much more modern, but our users...
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Relationship, Product
InterSystems is trying to engage with clinical customers, but that process is very different for...
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Relationship
In an emergency, the vendor's support is very good. We would want them beside us in a crisis. The...
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Relationship
The vendor's ongoing web support is less timely than we would like it to be. There are times when...
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Relationship
We have an account manager who we are very engaged with. However, it is difficult for us to get...
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Relationship, Value
InterSystems isn't driving tangible outcomes for us. We have to do the driving there. InterSystems...
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Operations
InterSystems had a bit of a change of approach with implementations, and instead of using their...
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Operations
InterSystems' training was in person, but there was a lack of properly documented training materials...
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Loyalty
Our needs keep changing, so we have some sympathy for InterSystems; they are changing a lot at the...
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Value
I think we do get our money’s worth out of InterSystems. They work very hard, and we would recommend...
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Loyalty
InterSystems is struggling in our country. We have been talking about moving to the new UI for...
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Loyalty, Value
We would buy TrakCare EPR again because we can’t afford to do anything else. I think there are...
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Loyalty, Relationship
We know the people from InterSystems, and they come and sort things out when we tell them something...
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Operations
The implementation of TrakCare EPR was quite a significant change for us. That was probably our...
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Culture
Sometimes we feel as if we are misled when it comes to what we want to invest in with InterSystems,...
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Loyalty, Product
We have almost a fully integrated solution with InterSystems, but it doesn’t agree with a lot of the...
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Loyalty
Our satisfaction with upgrades is quite low, but we are acutely aware that we are in desperate need...
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Operations, Value
The time to deliver upgrades with InterSystems is probably a lot longer than what we would like to...
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Relationship
InterSystems' support team is quite decent. We get responses from them when we submit iService...
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Relationship, Product
InterSystems is proactive in their engagements with a lot of larger health boards. They tend to...
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Product, Value
TrakCare EPR does what it says on the tin. We have made good progress with removing paper, and we...
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Loyalty, Product
We would recommend TrakCare EPR because it is a good product. The product has good functionality,...
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Product, Value
TrakCare EPR is a good patient management system when it is working. It records our wait times well....
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Loyalty, Value
TrakCare EPR is the worst product we have. If I could change out any product in our arsenal, it...
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Culture, Loyalty
InterSystems has a vision, but their vision doesn't necessarily meet our needs. For example, the...
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Relationship
InterSystems' support people don't answer things quickly enough for us. It takes months for them to...
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Value
Everything from InterSystems comes at a price, and we get nothing for nothing in our systems. That...
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Culture, Relationship
InterSystems makes a lot of false promises. For example, they were supposed to have a specific...
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Culture
InterSystems is really arrogant. They believe that they have our contract forever, but that needs to...
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Relationship, Product
The vendor's biggest strengths are that they work well with the end users and look to find solutions...
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Relationship, Operations, Product
We have only gone live recently, so we are in the early days, but the feedback from the majority of...
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Loyalty
We will hopefully maximize the product to provide a better and safer service to our patients and...
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Operations
The deployment was complex, and the timelines were very tight on some of the deliverables. The...
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Product
The analytics module was a big promise. Some establishments believed that TrakCare EPR was...
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Relationship
The vendor is incapable of installing the TrakCare EPR update in connection with other things. We...
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Loyalty, Relationship
The system is designed so that we can't work alone. We have a very particular relationship with...
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Relationship
The problem with the support people is that they want to close the tickets. They don't necessarily...
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Product
TrakCare EPR sits in the background and does what it is supposed to do. I don't have a lot of...
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Loyalty, Product
TrakCare EPR is pretty much the engine of our clinical services. We use it for everything, and it...
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Relationship
There are some people I would happily recommend InterSystems to in order to make their life a...
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Culture, Relationship
I get along with the executive that sells stuff to us. I like that person as a friend, but as a...
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Culture
I'm getting fed up with the lack of responsiveness about things we ask InterSystems for. I have...
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Loyalty, Value
TrakCare EPR is a great piece of software, but it is more adapted to the American market. The...
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Relationship, Value
InterSystems' support is getting worse. The support team is not terrible, but in the past, they...
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Relationship
InterSystems is a shining star when we have a real problem. When we have a priority-one issue,...
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Loyalty, Product
The product is getting better. We have adapted in certain areas. The product has improved a lot, and...
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Relationship, Product
We have been asking the vendor for a few years for the major annual update to be done without...
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Loyalty, Product
In demonstrations, the vendor promised a lot of satisfaction for a new interface. Now, we are...
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Operations
The vendor doesn't provide a lot of training documentation. We create our documentation. However,...
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Loyalty, Product
The vendor is working on integrating a prescription reader with AI. Today, the voice recognition is...
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Relationship
InterSystems is a company that is very accessible compared to others. I have direct access to a lot...
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Product
I would like to see smoother ergonomics in the product. I would like it to be easier to fetch...
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Product, Value
The product's ease of use is getting better all the time. We have prioritized TrakCare EPR above...
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Relationship
When it comes to our relationships with the vendor and our contact people, strategic alignment is...
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Relationship, Operations
I would like the vendor to focus on embedding things and enabling us to get on the cookie-cutter...
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Product
One of the principal positive aspects is the capacity of the tool to consolidate all computerized...
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Product, Value
The system could improve by separating patients' stays during the same hospitalization to get a more...
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Loyalty, Value
I am not getting my money's worth with the product. TrakCare EPR is a good solution, but overall, it...
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Product
The requests for software upgrades take too long, sometimes several years. Certain functionalities...
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Loyalty
We are moving away from TrakCare EPR due to a government decision to make our country's regions work...
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