TrakCare (Global) Commentary
Filtered view: (Europe)
Subject Expert
Eder Lagemann
Research Director
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Product
We would like InterSystems to improve the API connections and integrations with other systems. The...
Login or Create an Account to see details.
Loyalty, Operations, Product
I have used TrakCare for years, and I know what I’m doing in my workflow. But when somebody else...
Login or Create an Account to see details.
Relationship
InterSystems certainly has a fair few meetings with us, but they don’t necessarily do everything we...
Login or Create an Account to see details.
Loyalty, Product
I haven’t had any particular issues with the product. There is a good level of optimization in...
Login or Create an Account to see details.
Relationship
The InterSystems team is very responsive. We have a good relationship. The people I am in contact...
Login or Create an Account to see details.
Product
I don’t think the results with TrakCare are as good as we had hoped.
Login or Create an Account to see details.
Loyalty, Product, Value
For use in critical care, I would not choose TrakCare again. There are software programs available...
Login or Create an Account to see details.
Culture, Operations, Product
In demos, InterSystems shows simple use cases. In real life, there are many exceptional cases that...
Login or Create an Account to see details.
Relationship
InterSystems should improve by respecting timelines and costs. In my opinion, some developments take...
Login or Create an Account to see details.
Operations, Product
TrakCare’s stability is high, but its design and responsiveness are low. This is mainly because we...
Login or Create an Account to see details.
Relationship, Operations
The vendor almost always fails to meet timelines and implement things on time, with the exception...
Login or Create an Account to see details.
Operations
The vendor lacks formal training; they don’t necessarily offer training programs. We are sometimes a...
Login or Create an Account to see details.
Relationship
InterSystems does not offer support themselves, so getting support is difficult. There are some...
Login or Create an Account to see details.
Product
We have difficulty getting statistics out of the EHR. We aren’t able to generate statistical data....
Login or Create an Account to see details.
Relationship
There are people we work with at InterSystems who are very attentive and try to find solutions. In...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
The vendor works very hard to keep promises. They are attentive to our requests and needs. Although...
Login or Create an Account to see details.
Product
The issues with the system not meeting all our local needs are with pharmaceuticals and...
Login or Create an Account to see details.
Product
We can directly connect the PACS to TrakCare. We can retrieve elements of the PACS and integrate...
Login or Create an Account to see details.
Relationship, Product
The vendor meets almost all of our local needs. InterSystems has addressed our local digitalization...
Login or Create an Account to see details.
Product
A point of improvement with TrakCare would be the mobile-enabled user interface.
Login or Create an Account to see details.
Product, Value
The thing I like most about TrakCare is that it is a collaborative product, enabling caregivers to...
Login or Create an Account to see details.
Relationship
InterSystems' strengths include their responsiveness, attentiveness to needs, rapid development, and...
Login or Create an Account to see details.
Product, Value
It is difficult to get even regulatory requirements added to the InterSystems development list....
Login or Create an Account to see details.
Value
TrakCare is expensive.
Login or Create an Account to see details.
Product
Overall, our experience with InterSystems has been positive. We are satisfied, although, of course,...
Login or Create an Account to see details.
Relationship, Operations
We have worked closely with InterSystems on a significant upgrade. Our relationship with...
Login or Create an Account to see details.
Relationship
Our experience with InterSystems’ support team has been positive. Support is not handled directly by...
Login or Create an Account to see details.
Loyalty, Operations
We stay with TrakCare rather than move to another solution because of the robustness of the system....
Login or Create an Account to see details.
Loyalty, Product
We would like to explore the topic of AI further, and InterSystems has already shown us that there...
Login or Create an Account to see details.
Value
Everything works very well in TrakCare. The solution is stable, simple, and intuitive. Our...
Login or Create an Account to see details.
Product
The product quality is a strength. I like the power of the database and middleware.
Login or Create an Account to see details.
Relationship
An opportunity for improvement is faster, better technical support for our region. However, the...
Login or Create an Account to see details.
Product
InterSystems' greatest strength is the state-of-the-art technology. I like TrakCare's new user...
Login or Create an Account to see details.
Relationship, Product
The main opportunity for improvement for TrakCare is AI. I would also like InterSystems to continue...
Login or Create an Account to see details.
Product
A key opportunity for InterSystems to improve TrakCare is in increasing the system's flexibility...
Login or Create an Account to see details.
Relationship
To improve our experience as a customer, the vendor should offer greater flexibility in handling...
Login or Create an Account to see details.
Product
I like the fact that the system provides the same functionality across different contexts.
Login or Create an Account to see details.
Relationship
TrakCare is a stable product, and InterSystems has good support and competent staff members.
Login or Create an Account to see details.
Relationship, Value
This solution definitely provides value for the money. When my team is stuck on something, I can...
Login or Create an Account to see details.
Product
We have fully rolled out our core inpatient EPR across our organization. All patients now have a...
Login or Create an Account to see details.
Product
TrakCare is not the most amazing system to work through. Users need to know what they are doing.
Login or Create an Account to see details.
Product, Value
There are still some things that are on paper, but other notes are electronic now, and that is a...
Login or Create an Account to see details.
Loyalty, Relationship
We have done a lot of local configurations with TrakCare, and it works really well. However, because...
Login or Create an Account to see details.
Operations, Product
The rigidity of certain workflows in TrakCare could be improved because those workflows are not...
Login or Create an Account to see details.
Product
InterSystems' greatest strengths are having an integrated solution for an entire hospital system,...
Login or Create an Account to see details.
Product
InterSystems could have greater flexibility in handling customization requests, and they could...
Login or Create an Account to see details.
Product
Industry experience is one of InterSystems' strengths, and I like the robustness of the...
Login or Create an Account to see details.
Relationship, Product
I haven’t had any issues with InterSystems in terms of relationships or responsiveness. They are...
Login or Create an Account to see details.
Operations, Product
In terms of updates, we had some issues when switching versions, but these issues were resolved....
Login or Create an Account to see details.
Culture, Value
The annual payment for TrakCare is very expensive, but on the other hand, all the services that...
Login or Create an Account to see details.
Relationship, Product
At the moment, I would say InterSystems doesn’t keep their promises when it comes to our...
Login or Create an Account to see details.
Relationship
InterSystems' support people communicate via telephone. That saves time because if we don’t...
Login or Create an Account to see details.
Operations, Product
Whether we would buy TrakCare again depends on who is being asked. From an IT director's...
Login or Create an Account to see details.
Product
More or less, most of our local needs are met with TrakCare. France is different from other...
Login or Create an Account to see details.
Product
Overall, TrakCare works more or less as we were shown, but things could be improved. We have asked...
Login or Create an Account to see details.
Product
TrakCare is built on a model where there are cells and fields to complete, and then the fields are...
Login or Create an Account to see details.
Product
Overall, TrakCare doesn’t meet our needs for various reasons. The first is due to the system's...
Login or Create an Account to see details.
Relationship, Product
In terms of follow-up for some things, InterSystems announces deadlines, and the periods are much...
Login or Create an Account to see details.
Loyalty, Operations, Product
We implemented a new TrakCare version recently, and the migration went well. There were some huge...
Login or Create an Account to see details.
Relationship
I am annoyed with InterSystems’ support because I still have a case where we have requested support...
Login or Create an Account to see details.
Operations
Training must be provided for users who use the system and not for people working on product...
Login or Create an Account to see details.
Operations, Product
TrakCare is quite good in terms of design. It is not difficult to use, but it isn't very practical.
Login or Create an Account to see details.
Value
There are always options to integrate TrakCare, but the costs for implementing interoperability with...
Login or Create an Account to see details.
Relationship, Product
We wanted to use the planning tool in TrakCare, but it wasn’t implemented; it didn’t run...
Login or Create an Account to see details.
Relationship
When we have a problem, we see how InterSystems requires us to re-create the steps until the problem...
Login or Create an Account to see details.
Product
One of the vendor’s greatest strengths is offering a unified record system that seamlessly...
Login or Create an Account to see details.
Relationship
To improve the customer experience, the vendor could streamline the order management process by...
Login or Create an Account to see details.
Relationship, Operations
The vendor could improve by ensuring that we have the freedom to customize things, even in new...
Login or Create an Account to see details.
Relationship, Product
We want support for mobile devices and further development in the AI field.
Login or Create an Account to see details.
Product
The system's strengths are its stability, database, and engine performance.
Login or Create an Account to see details.
Product
We like having the ability to customize the product.
Login or Create an Account to see details.
Product
There aren't many tangible outcomes from TrakCare. I can't say it has automated the medication...
Login or Create an Account to see details.
Product
The computerization of the emergency department is still not working. We have been saying this since...
Login or Create an Account to see details.
Relationship
A while ago, we looked at a version of MUI with the local management, and we held quite a few...
Login or Create an Account to see details.
Operations
InterSystems knows how to offer a vision, and with problems of standards related to billing, there...
Login or Create an Account to see details.
Product
TrakCare is not ergonomic whatsoever. It is far from being ergonomic, and that is one of the main...
Login or Create an Account to see details.
Relationship, Operations, Product
The upgrade we are doing now should have been done months ago. We can't get it right, and we have...
Login or Create an Account to see details.
Operations, Product
A while ago, InterSystems came to demonstrate MUI here, and they just told us to install it. Now,...
Login or Create an Account to see details.
Loyalty
I see my satisfaction staying where it is by next year because I don't think InterSystems will be...
Login or Create an Account to see details.
Loyalty, Product
We have a PACS that is integrated into TrakCare. We make contextual links, so we have a URL in a...
Login or Create an Account to see details.
Operations, Product
InterSystems can't manage to update the system. We are having huge problems. There are a lot of...
Login or Create an Account to see details.
Product
What bothers me most with TrakCare is that there are things that aren't implemented. For us in...
Login or Create an Account to see details.
Relationship, Product
InterSystems meets some of our local needs, but I do find that there are some limitations in terms...
Login or Create an Account to see details.
Operations, Product
InterSystems needs to improve their testing elements. They often test the product at an edition...
Login or Create an Account to see details.
Culture, Value
Quite often, there are charges that come from InterSystems that I don't always think are...
Login or Create an Account to see details.
Relationship, Product
We have a number of projects in the works that we are busy doing business cases for at the moment,...
Login or Create an Account to see details.
Operations
InterSystems is very limited in the amount of training that they give us, to be honest. We do work...
Login or Create an Account to see details.
Loyalty, Relationship
We are planning on doing an upgrade with InterSystems, and we are feeling quite positive about it....
Login or Create an Account to see details.
Culture, Relationship
InterSystems is very good with their executive involvement. We have contact with all levels...
Login or Create an Account to see details.
Relationship
The proactivity of InterSystems depends on which service we are looking at. If we are talking...
Login or Create an Account to see details.
Culture, Relationship
With TrakCare, we are doing something important with a project manager with intense interactions. We...
Login or Create an Account to see details.
Operations
At the moment, we have pretty much a single population of doctors because we only rolled TrakCare...
Login or Create an Account to see details.
Relationship
The vendor has a network of centers. So we can communicate among ourselves because we don’t have the...
Login or Create an Account to see details.
Culture, Loyalty
There is a bit of uncertainty regarding our future with InterSystems. We are in a complex phase. We...
Login or Create an Account to see details.
Loyalty, Product
There is the concern that InterSystems is an American company, so the product was designed in the...
Login or Create an Account to see details.
Loyalty, Product
InterSystems should continue to seek to improve ergonomics and ways for healthcare professionals to...
Login or Create an Account to see details.
Relationship
InterSystems is very responsive and flexible. They adapt well to customers’ needs. However,...
Login or Create an Account to see details.
Operations
We are still waiting for many things to be delivered, so the product doesn’t currently meet all our...
Login or Create an Account to see details.
Relationship
In terms of InterSystems tailoring the product to meet our local needs, things have improved a lot,...
Login or Create an Account to see details.
Loyalty
How antibiotic treatments are managed is something that we are working on with InterSystems, and we...
Login or Create an Account to see details.
Relationship, Product
We need InterSystems to be a bit more proactive because, in terms of integrating regulations, they...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Monitoring updates works well with InterSystems. We have just worked on some updates with them. We...
Login or Create an Account to see details.
Product
The integration of reference sources for pharmaceuticals is something that takes InterSystems a huge...
Login or Create an Account to see details.
Relationship, Product
InterSystems’ integration is a very strong point for them. Everything that we have developed in...
Login or Create an Account to see details.
Product
The indicators of record completeness provide us with a good reference. That capability is related...
Login or Create an Account to see details.
Loyalty, Product
TrakCare is integral to our medical activities. There are two user experiences. The long-term...
Login or Create an Account to see details.
Value
InterSystems avoids charging us for every little thing, and we really appreciate that. We have...
Login or Create an Account to see details.
Loyalty
We chose InterSystems for a lot of reasons. Historically, we were clients of another vendor that...
Login or Create an Account to see details.
Product
The system's ease of use could still be improved. Its latest interface is okay, but depending on the...
Login or Create an Account to see details.
Product
We have to build health data warehouses and use TrakCare along with a certain health data warehouse...
Login or Create an Account to see details.
Relationship
I have been extremely satisfied with how the vendor has handled production outages and critical...
Login or Create an Account to see details.
Operations
The real strength is that InterSystems' implementation team will come in and meet directly with...
Login or Create an Account to see details.
Relationship, Operations
The only limitation InterSystems might have with our project is the availability of resources at any...
Login or Create an Account to see details.
Product
Localizing TrakCare to meet local needs is very important, and the French market is already specific...
Login or Create an Account to see details.
Product, Value
We have made good progress with the system from a regulatory standpoint. If I were to compare...
Login or Create an Account to see details.
Relationship, Operations
We are still in the early phases with TrakCare, but I can only praise the work that has been done....
Login or Create an Account to see details.
Product
In terms of care pathways, what happens in the emergency room is completely separate from a...
Login or Create an Account to see details.
Relationship
On the whole, the upgrades that we have received from the vendor have been good. The vendor has...
Login or Create an Account to see details.
Product
The system's integration has been effective because the vendor uses InterSystems' HealthShare...
Login or Create an Account to see details.
Relationship
InterSystems' support has definitely been improving in recent months, and it has certainly improved...
Login or Create an Account to see details.
Relationship, Product
The most important point for InterSystems to focus on is their ability to deliver the technical...
Login or Create an Account to see details.
Relationship
There are two types of support for InterSystems. There is request support for big things we are...
Login or Create an Account to see details.
Loyalty, Product
TrakCare is stable and reliable, and integrations and interoperability are some of the stronger...
Login or Create an Account to see details.
Product
We have a separate system for e-prescribing, and it would be great if TrakCare could take on those...
Login or Create an Account to see details.
Operations
When InterSystems can get the right people, the implementation services are good. They tend to make...
Login or Create an Account to see details.
Product
InterSystems configures stuff for us, and there is a local edition of TrakCare, so InterSystems...
Login or Create an Account to see details.
Product
My experience with TrakCare has better recently. We use TrakCare, and we have improved. TrakCare...
Login or Create an Account to see details.
Loyalty, Product
I would like TrakCare's system to be better. I would also like the vendor's IT solutions to be...
Login or Create an Account to see details.
Relationship, Operations
I am very happy with InterSystems' implementation services because things have improved with the...
Login or Create an Account to see details.
Relationship, Operations
InterSystems' proactive service could be better. In the beginning, it was very difficult for people...
Login or Create an Account to see details.
Loyalty, Product
We work with TrakCare because we must. If I could change things, I would. TrakCare is part of our...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
InterSystems works as it was initially shown. Based on what InterSystems said, TrakCare is okay. In...
Login or Create an Account to see details.
Operations, Product
InterSystems created and implemented data tools, and that is good. InterSystems carries out internal...
Login or Create an Account to see details.
Operations, Product
Setting TrakCare up in our region would be quite complicated. Some things should be changed because...
Login or Create an Account to see details.
Loyalty, Product
Much of TrakCare could be improved, especially the things we use daily. InterSystems should create...
Login or Create an Account to see details.
Operations
TrakCare isn't the best product on the market, and we have had awful problems with our upgrades. We...
Login or Create an Account to see details.
Relationship
A while ago, we had a session with InterSystems where we met with a wide range of senior people at...
Login or Create an Account to see details.
Product
InterSystems has some of the best integration engines on the market, but through TrakCare, they...
Login or Create an Account to see details.
Product
The patient administration element of the system is fairly reliable, and it doesn't go down often....
Login or Create an Account to see details.
Product
TrakCare's theater system isn't great at all. The scheduling element of theaters just doesn't fit...
Login or Create an Account to see details.
Relationship, Product
A lot of the tickets that we raise get responses. However, we have some issues. When we have an...
Login or Create an Account to see details.
Relationship
It is fair to say that our relationship with InterSystems is tense. We don't feel like we are...
Login or Create an Account to see details.
Product
When we moved to a new platform, we started doing patches instead of upgrades. That made our lives...
Login or Create an Account to see details.
Product
The chronological visibility of episodes could be improved in TrakCare. The vendor could also...
Login or Create an Account to see details.
Product
The system is fast, stable, and completely integrated. There are new tools available for...
Login or Create an Account to see details.
Loyalty
We looked at TrakCare's advanced version a few years ago. It didn't bring me what I was hoping it...
Login or Create an Account to see details.
Relationship
InterSystems doesn’t have enough people on the ground to support the customer base. InterSystems...
Login or Create an Account to see details.
Product
For TrakCare, we have done so much local customization and have drifted away from what the vendor...
Login or Create an Account to see details.
Product
We took the approach very early on that we were going to aim to use TrakCare to do as much as we...
Login or Create an Account to see details.
Relationship, Product
TrakCare problems tend to get resolved relatively quickly because somebody else globally has already...
Login or Create an Account to see details.
Loyalty, Relationship
We have a relatively good relationship with InterSystems, and they support us fairly well. We have...
Login or Create an Account to see details.
Loyalty, Relationship
We would like to use less paper for our encounter records. For that, we have to move to the new user...
Login or Create an Account to see details.
Loyalty
We have seen demos of some of the AI things that will be available from InterSystems, and those look...
Login or Create an Account to see details.
Relationship
InterSystems’ customer support is generally very good, but my main complaint is that we have a fair...
Login or Create an Account to see details.
Culture
We keep upgrading TrakCare and telling users that they will get some nice new stuff, but that...
Login or Create an Account to see details.
Culture, Value
We have had a couple of instances of InterSystems taking slight advantage of us when they say they...
Login or Create an Account to see details.
Operations
We haven’t had training from InterSystems for a long time. I would really like to see regular...
Login or Create an Account to see details.
Product
TrakCare does everything we need it to do, and it meets most of our needs, but it is starting to be...
Login or Create an Account to see details.
Relationship
I think InterSystems engages in good faith around things. Things do or don't get delivered, but by...
Login or Create an Account to see details.
Relationship, Product
I want to remove a certain piece from the system so that I have it held within our electronic...
Login or Create an Account to see details.
Relationship
We have a dedicated resource team from InterSystems, but the team keeps changing without the vendor...
Login or Create an Account to see details.
Relationship
I don't think InterSystems is responding to things that I'm asking them to do, even though those...
Login or Create an Account to see details.
Culture, Operations
We haven't received any new functionality for quite some time. Despite us requesting help to train...
Login or Create an Account to see details.
Relationship
There are pockets of good things going on with InterSystems. We are doing some work with them on...
Login or Create an Account to see details.
Product
My biggest issue with the way the system works is that there are often multiple ways to do the same...
Login or Create an Account to see details.
Relationship
On more than one occasion recently, I have become aware of an issue and reached out to the vendor...
Login or Create an Account to see details.
Product, Value
I don't think we can afford Epic or any other type of all-singing, all-dancing solutions. I don't...
Login or Create an Account to see details.
Relationship
InterSystems could work on our ability to develop digital clinical notes in a way that suits us...
Login or Create an Account to see details.
Product
We do have quite a lot of integrations with this solution. For example, it is integrated with our...
Login or Create an Account to see details.
Relationship
I have a really good account manager. They try their best. They know what our issues are, and I can...
Login or Create an Account to see details.
Relationship, Operations
Things have been more challenging with InterSystems recently than in previous years. My high...
Login or Create an Account to see details.
Operations
InterSystems could improve our experience by reducing the time it takes to get updates and...
Login or Create an Account to see details.
Product
One area for improvement in the product is the move to a new UI as the current layout is difficult...
Login or Create an Account to see details.
Product
I like that the product is browser based. It avoids the need to maintain additional applications....
Login or Create an Account to see details.
Loyalty, Relationship
InterSystems seems to have a clear vision of their direction and a clear understanding that their...
Login or Create an Account to see details.
Relationship, Product
There are definitely challenges in TrakCare in relation to the flexibility from an EPR side of...
Login or Create an Account to see details.
Relationship, Operations, Product
InterSystems has been good in terms of workstreams, particularly around migration. They were...
Login or Create an Account to see details.
Product
TrakCare’s reporting side, including the analytics platform or the actual physical printing and...
Login or Create an Account to see details.
Operations
Some of this might be because InterSystems had a smaller team for our build, but there should have...
Login or Create an Account to see details.
Relationship, Product
InterSystems does interfacing and integration well, and their support is very well structured. The...
Login or Create an Account to see details.
Product
The analytics for bed management in TrakCare are built against the patient. If the patient doesn’t...
Login or Create an Account to see details.
Product
One challenge in TrakCare is having a workable way of moving or deleting records. That is not easily...
Login or Create an Account to see details.
Operations
InterSystems’ training is very generic, so there is a lot of work that we have to do to try and...
Login or Create an Account to see details.
Relationship
InterSystems is not always transparent about where they are with developments. It can take a while...
Login or Create an Account to see details.
Loyalty, Product
Our region has quite a fragmented model at the moment, and TrakCare is well placed for us because as...
Login or Create an Account to see details.
Product
InterSystems doesn’t have a native app version of TrakCare. The system is really good for laptops...
Login or Create an Account to see details.
Loyalty
InterSystems did a big launch recently in relation to InterSystems IntelliCare, which is their new...
Login or Create an Account to see details.
Relationship
InterSystems could show us what they have done before they formalize what we have asked for into a...
Login or Create an Account to see details.
Product
The scheduling pieces of TrakCare wasn’t workable from an inpatient scheduling perspective. It was...
Login or Create an Account to see details.
Loyalty, Product
One challenge we have with TrakCare is around how we set up some pieces and simplify some of the...
Login or Create an Account to see details.
Product
For the vast majority of things, TrakCare works really well and is solid. Most of our users are...
Login or Create an Account to see details.
Relationship
With InterSystems, we can raise tickets and log them through this initial triaging that takes place,...
Login or Create an Account to see details.
Loyalty, Relationship
InterSystems is good to deal with in terms of having regular reviews and touchpoints, and their...
Login or Create an Account to see details.
Loyalty, Relationship
InterSystems’ attention and effort go more toward other regions for deploying new technology, and...
Login or Create an Account to see details.
Loyalty
InterSystems is part of our long-term plans for now, but that might change if we have a national...
Login or Create an Account to see details.
Relationship, Product
Some of the clinical bits in TrakCare aren’t as well supported as other areas. InterSystems has...
Login or Create an Account to see details.
Product
We have some challenges in TrakCare around certain security groups or access profiles and what we...
Login or Create an Account to see details.
Operations
One challenge we had with InterSystems was that they thought there would be more cross-collaboration...
Login or Create an Account to see details.
Product
We are quite close to the standard version of TrakCare because some sites had a lot of...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout