TrakCare (Global) Commentary
Filtered view: (Europe)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
Loyalty, Relationship
We had TrakCare early on in our region, but as more customers in our region joined, we definitely...
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Loyalty
We have internal conversations about the approach for moving to a new version, which InterSystems is...
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Loyalty
We currently have a complementary development agreement with InterSystems, so we have done a large...
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Operations
TrakCare is a unique product and highly customizable. Each region has its own variation, so it can...
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Loyalty
We are running a hybrid of TrakCare functionality and our own developed functionality. However, we...
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Loyalty, Relationship, Product
The version of TrakCare that we are currently on is deprecated in terms of its user interface, and...
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Product
What we need is an easy-to-use, comprehensive EHR that provides all of our reporting data in a...
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Relationship
If someone were to ask me how I rate InterSystems’ support when things are going badly and we need...
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Culture
My recommendation of TrakCare to other organizations depends a lot on what contract they're able to...
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Loyalty
Our support contract ends in a few years, so there's going to be a reprocurement. I suspect that...
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Relationship
When it comes to partnership, InterSystems is generally pretty good at getting involved and...
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Loyalty, Value
I think I would buy TrakCare again, but I wasn't involved in the original procurement. One of the...
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Loyalty, Product
We're still on the old version of TrakCare. Part of the reason for that is that, in order to make...
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Culture, Value
InterSystems is fair with their charges. Of course, it's not really their fault, but often they say...
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Operations
The only people InterSystems trains are the application support people. They don't do any end-user...
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Relationship, Product
The biggest concern I have with support is that we highlight things as being patient safety factors,...
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Relationship, Product
InterSystems has been able to localize TrakCare to meet some of our local needs. However, there are...
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Operations, Product
As our implementation exists today, we don't have a fully mature hospital EPR in TrakCare. There are...
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Product
I like that InterSystems has a base near our region. TrakCare manages patient management, and it is...
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Product
TrakCare is not an EPR, and it needs many improvements in the clinical space.
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Loyalty, Product
As far as development and innovation go, InterSystems is making a big push in certain fields. They...
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Operations
One element of InterSystems' training is front-loading it, so it’s a generic view into how the...
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Relationship
In terms of how well the vendor meets the local needs, it's probably less in their interest to...
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Relationship
What I like about InterSystems is that they have been very engaged with us as a partner in terms of...
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Loyalty, Product
We would like InterSystems to improve the API connections and integrations with other systems. The...
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Loyalty, Operations, Product
I have used TrakCare for years, and I know what I’m doing in my workflow. But when somebody else...
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Relationship
InterSystems certainly has a fair few meetings with us, but they don’t necessarily do everything we...
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Loyalty, Product
I haven’t had any particular issues with the product. There is a good level of optimization in...
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Relationship
The InterSystems team is very responsive. We have a good relationship. The people I am in contact...
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Product
I don’t think the results with TrakCare are as good as we had hoped.
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Loyalty, Product, Value
For use in critical care, I would not choose TrakCare again. There are software programs available...
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Culture, Operations, Product
In demos, InterSystems shows simple use cases. In real life, there are many exceptional cases that...
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Relationship
InterSystems should improve by respecting timelines and costs. In my opinion, some developments take...
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Operations, Product
TrakCare’s stability is high, but its design and responsiveness are low. This is mainly because we...
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Relationship, Operations
The vendor almost always fails to meet timelines and implement things on time, with the exception...
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Operations
The vendor lacks formal training; they don’t necessarily offer training programs. We are sometimes a...
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Relationship
InterSystems does not offer support themselves, so getting support is difficult. There are some...
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Product
We have difficulty getting statistics out of the EHR. We aren’t able to generate statistical data....
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Relationship
There are people we work with at InterSystems who are very attentive and try to find solutions. In...
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Culture, Loyalty, Relationship
The vendor works very hard to keep promises. They are attentive to our requests and needs. Although...
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Product
The issues with the system not meeting all our local needs are with pharmaceuticals and...
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Product
We can directly connect the PACS to TrakCare. We can retrieve elements of the PACS and integrate...
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Relationship, Product
The vendor meets almost all of our local needs. InterSystems has addressed our local digitalization...
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Product
A point of improvement with TrakCare would be the mobile-enabled user interface.
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Product, Value
The thing I like most about TrakCare is that it is a collaborative product, enabling caregivers to...
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Relationship
InterSystems' strengths include their responsiveness, attentiveness to needs, rapid development, and...
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Product, Value
It is difficult to get even regulatory requirements added to the InterSystems development list....
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Value
TrakCare is expensive.
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Product
Overall, our experience with InterSystems has been positive. We are satisfied, although, of course,...
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Relationship, Operations
We have worked closely with InterSystems on a significant upgrade. Our relationship with...
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Relationship
Our experience with InterSystems’ support team has been positive. Support is not handled directly by...
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Loyalty, Operations
We stay with TrakCare rather than move to another solution because of the robustness of the system....
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Loyalty, Product
We would like to explore the topic of AI further, and InterSystems has already shown us that there...
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Value
Everything works very well in TrakCare. The solution is stable, simple, and intuitive. Our...
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Product
The product quality is a strength. I like the power of the database and middleware.
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Relationship
An opportunity for improvement is faster, better technical support for our region. However, the...
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Product
InterSystems' greatest strength is the state-of-the-art technology. I like TrakCare's new user...
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Relationship, Product
The main opportunity for improvement for TrakCare is AI. I would also like InterSystems to continue...
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Product
A key opportunity for InterSystems to improve TrakCare is in increasing the system's flexibility...
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Relationship
To improve our experience as a customer, the vendor should offer greater flexibility in handling...
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Product
I like the fact that the system provides the same functionality across different contexts.
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Relationship
TrakCare is a stable product, and InterSystems has good support and competent staff members.
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Relationship, Value
This solution definitely provides value for the money. When my team is stuck on something, I can...
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Product
We have fully rolled out our core inpatient EPR across our organization. All patients now have a...
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Product
TrakCare is not the most amazing system to work through. Users need to know what they are doing.
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Product, Value
There are still some things that are on paper, but other notes are electronic now, and that is a...
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Loyalty, Relationship
We have done a lot of local configurations with TrakCare, and it works really well. However, because...
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Operations, Product
The rigidity of certain workflows in TrakCare could be improved because those workflows are not...
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Product
InterSystems' greatest strengths are having an integrated solution for an entire hospital system,...
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Product
InterSystems could have greater flexibility in handling customization requests, and they could...
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Product
Industry experience is one of InterSystems' strengths, and I like the robustness of the...
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Relationship, Product
I haven’t had any issues with InterSystems in terms of relationships or responsiveness. They are...
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Operations, Product
In terms of updates, we had some issues when switching versions, but these issues were resolved....
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Culture, Value
The annual payment for TrakCare is very expensive, but on the other hand, all the services that...
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Relationship, Product
At the moment, I would say InterSystems doesn’t keep their promises when it comes to our...
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Relationship
InterSystems' support people communicate via telephone. That saves time because if we don’t...
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Operations, Product
Whether we would buy TrakCare again depends on who is being asked. From an IT director's...
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Product
More or less, most of our local needs are met with TrakCare. France is different from other...
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Product
Overall, TrakCare works more or less as we were shown, but things could be improved. We have asked...
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Product
TrakCare is built on a model where there are cells and fields to complete, and then the fields are...
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Product
Overall, TrakCare doesn’t meet our needs for various reasons. The first is due to the system's...
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Relationship, Product
In terms of follow-up for some things, InterSystems announces deadlines, and the periods are much...
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Loyalty, Operations, Product
We implemented a new TrakCare version recently, and the migration went well. There were some huge...
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Relationship
I am annoyed with InterSystems’ support because I still have a case where we have requested support...
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Operations
Training must be provided for users who use the system and not for people working on product...
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Operations, Product
TrakCare is quite good in terms of design. It is not difficult to use, but it isn't very practical.
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Value
There are always options to integrate TrakCare, but the costs for implementing interoperability with...
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Relationship, Product
We wanted to use the planning tool in TrakCare, but it wasn’t implemented; it didn’t run...
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Relationship
When we have a problem, we see how InterSystems requires us to re-create the steps until the problem...
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Product
One of the vendor’s greatest strengths is offering a unified record system that seamlessly...
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Relationship
To improve the customer experience, the vendor could streamline the order management process by...
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Relationship, Operations
The vendor could improve by ensuring that we have the freedom to customize things, even in new...
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Relationship, Product
We want support for mobile devices and further development in the AI field.
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Product
The system's strengths are its stability, database, and engine performance.
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Product
We like having the ability to customize the product.
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Product
There aren't many tangible outcomes from TrakCare. I can't say it has automated the medication...
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Product
The computerization of the emergency department is still not working. We have been saying this since...
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Relationship
A while ago, we looked at a version of MUI with the local management, and we held quite a few...
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Operations
InterSystems knows how to offer a vision, and with problems of standards related to billing, there...
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Product
TrakCare is not ergonomic whatsoever. It is far from being ergonomic, and that is one of the main...
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Relationship, Operations, Product
The upgrade we are doing now should have been done months ago. We can't get it right, and we have...
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Operations, Product
A while ago, InterSystems came to demonstrate MUI here, and they just told us to install it. Now,...
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Loyalty
I see my satisfaction staying where it is by next year because I don't think InterSystems will be...
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Loyalty, Product
We have a PACS that is integrated into TrakCare. We make contextual links, so we have a URL in a...
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Operations, Product
InterSystems can't manage to update the system. We are having huge problems. There are a lot of...
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Product
What bothers me most with TrakCare is that there are things that aren't implemented. For us in...
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Relationship, Product
InterSystems meets some of our local needs, but I do find that there are some limitations in terms...
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Operations, Product
InterSystems needs to improve their testing elements. They often test the product at an edition...
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Culture, Value
Quite often, there are charges that come from InterSystems that I don't always think are...
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Relationship, Product
We have a number of projects in the works that we are busy doing business cases for at the moment,...
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Operations
InterSystems is very limited in the amount of training that they give us, to be honest. We do work...
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Loyalty, Relationship
We are planning on doing an upgrade with InterSystems, and we are feeling quite positive about it....
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Culture, Relationship
InterSystems is very good with their executive involvement. We have contact with all levels...
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Relationship
The proactivity of InterSystems depends on which service we are looking at. If we are talking...
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Commentary Summary
Comment Type Breakout