TrakCare (Global) Commentary

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As far as our electronic patient record project is concerned, in the first year, we deployed...

When it comes to the requirements in our region, they are mainly regulatory matters, like funding...

Our healthcare professionals are saying they need more training and more on-site support. The teams...

From my perspective, whenever we’re dealing with critical issues, we always get a response....

I would tell another organization that InterSystems is a solid partner and that the system is a...

We had TrakCare early on in our region, but as more customers in our region joined, we definitely...

We have internal conversations about the approach for moving to a new version, which InterSystems is...

We currently have a complementary development agreement with InterSystems, so we have done a large...

TrakCare is a unique product and highly customizable. Each region has its own variation, so it can...

We are running a hybrid of TrakCare functionality and our own developed functionality. However, we...

The version of TrakCare that we are currently on is deprecated in terms of its user interface, and...

What we need is an easy-to-use, comprehensive EHR that provides all of our reporting data in a...

If someone were to ask me how I rate InterSystems’ support when things are going badly and we need...

My recommendation of TrakCare to other organizations depends a lot on what contract they're able to...

Our support contract ends in a few years, so there's going to be a reprocurement. I suspect that...

When it comes to partnership, InterSystems is generally pretty good at getting involved and...

I think I would buy TrakCare again, but I wasn't involved in the original procurement. One of the...

We're still on the old version of TrakCare. Part of the reason for that is that, in order to make...

InterSystems is fair with their charges. Of course, it's not really their fault, but often they say...

The only people InterSystems trains are the application support people. They don't do any end-user...

The biggest concern I have with support is that we highlight things as being patient safety factors,...

InterSystems has been able to localize TrakCare to meet some of our local needs. However, there are...

As our implementation exists today, we don't have a fully mature hospital EPR in TrakCare. There are...

I like that InterSystems has a base near our region. TrakCare manages patient management, and it is...

TrakCare is not an EPR, and it needs many improvements in the clinical space.

As far as development and innovation go, InterSystems is making a big push in certain fields. They...

One element of InterSystems' training is front-loading it, so it’s a generic view into how the...

In terms of how well the vendor meets the local needs, it's probably less in their interest to...

What I like about InterSystems is that they have been very engaged with us as a partner in terms of...

We would like InterSystems to improve the API connections and integrations with other systems. The...

I have used TrakCare for years, and I know what I’m doing in my workflow. But when somebody else...

InterSystems certainly has a fair few meetings with us, but they don’t necessarily do everything we...

I haven’t had any particular issues with the product. There is a good level of optimization in...

The InterSystems team is very responsive. We have a good relationship. The people I am in contact...

I don’t think the results with TrakCare are as good as we had hoped.

For use in critical care, I would not choose TrakCare again. There are software programs available...

In demos, InterSystems shows simple use cases. In real life, there are many exceptional cases that...

InterSystems should improve by respecting timelines and costs. In my opinion, some developments take...

TrakCare’s stability is high, but its design and responsiveness are low. This is mainly because we...

The vendor almost always fails to meet timelines and implement things on time, with the exception...

The vendor lacks formal training; they don’t necessarily offer training programs. We are sometimes a...

InterSystems does not offer support themselves, so getting support is difficult. There are some...

We have difficulty getting statistics out of the EHR. We aren’t able to generate statistical data....

There are people we work with at InterSystems who are very attentive and try to find solutions. In...

The vendor works very hard to keep promises. They are attentive to our requests and needs. Although...

The issues with the system not meeting all our local needs are with pharmaceuticals and...

We can directly connect the PACS to TrakCare. We can retrieve elements of the PACS and integrate...

The vendor meets almost all of our local needs. InterSystems has addressed our local digitalization...

A point of improvement with TrakCare would be the mobile-enabled user interface.

The thing I like most about TrakCare is that it is a collaborative product, enabling caregivers to...

InterSystems' strengths include their responsiveness, attentiveness to needs, rapid development, and...

It is difficult to get even regulatory requirements added to the InterSystems development list....

TrakCare is expensive.

Overall, our experience with InterSystems has been positive. We are satisfied, although, of course,...

We have worked closely with InterSystems on a significant upgrade. Our relationship with...

Our experience with InterSystems’ support team has been positive. Support is not handled directly by...

We stay with TrakCare rather than move to another solution because of the robustness of the system....

We would like to explore the topic of AI further, and InterSystems has already shown us that there...

Everything works very well in TrakCare. The solution is stable, simple, and intuitive. Our...

The product quality is a strength. I like the power of the database and middleware.

An opportunity for improvement is faster, better technical support for our region. However, the...

InterSystems' greatest strength is the state-of-the-art technology. I like TrakCare's new user...

The main opportunity for improvement for TrakCare is AI. I would also like InterSystems to continue...

A key opportunity for InterSystems to improve TrakCare is in increasing the system's flexibility...

To improve our experience as a customer, the vendor should offer greater flexibility in handling...

I like the fact that the system provides the same functionality across different contexts.

TrakCare is a stable product, and InterSystems has good support and competent staff members.