Kareo Telehealth
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Schafer Jackson
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

When a patient is waiting in the Kareo waiting room, there is a button for them to hit to notify the...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Kareo Telehealth has been well received here. My provider likes the system, and it seems to be...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

My provider uses scribes for documenting visits in Kareo Telehealth. The scribe does not have the...

Oct 2022
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CEO/President

Other Observations & Comments

We like that Kareo's telehealth solution is a tool and that we can just click on a button within an...

Oct 2022
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CEO/President

Technology

Our issue with Kareo's solution is that it keeps freezing. On the technical end, if we have the same...

Oct 2022
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CEO/President

Service and Support

Kareo gives providers a representative, but I have not heard from my representative in a long time....

Oct 2022
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CEO/President

Lessons Learned

Patients get an email with a link for their telehealth appointment. If Kareo shared with us what...

Oct 2022
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CEO/President

Functionality and Upgrades

One thing that gets lost in communication is that patients have to knock for providers to let them...

Oct 2022
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CEO/President

Functionality and Upgrades

One of the main reasons I chose Kareo's product was that they had their telehealth solution embedded...

Oct 2022
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CEO/President

Functionality and Upgrades

We have experienced some issues with the system bumping us or patients out of calls. The overall...

Oct 2022
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Manager

Functionality and Upgrades

One of our previous problems with Kareo’s system was very quickly solved by getting the app. We...

Aug 2022
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Manager

Implementation and Training

The original implementation for Kareo Telehealth was incredibly rough. The implementation was very...

Aug 2022
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CEO/President

Service and Support

The best thing about Kareo is their customer service. When we call Kareo, someone actually picks up...

Aug 2022
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Manager

Functionality and Upgrades

We received no training from Kareo in the beginning. We were just happy the system was working and...

Aug 2022
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Manager

Functionality and Upgrades

There are hiccups here and there within the product, but sometimes those hiccups are caused by user...

Aug 2022
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Manager

Functionality and Upgrades

If Kareo is making any updates, they aren't proactively notifying us about those updates. I have no...

Aug 2022
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CEO/President

Functionality and Upgrades

Kareo Telehealth was good when I started using it, and then Kareo did something, and the product is...

Aug 2022
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CEO/President

Functionality and Upgrades

I think Zoom’s system might be easier than Kareo's, but the fact that Kareo Telehealth is hooked up...

Aug 2022
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CEO/President

ROI / Cost (care and feeding)

I have been surprised because Kareo said that the billing aspect was included, but the vendor has...

Aug 2022
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Physician

Other Observations & Comments

When we contact the support staff, sometimes they have a clue about what we are talking about, and...

Aug 2022
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Physician

Functionality and Upgrades

The product is really functional in terms of our ability to navigate documentation and the workflow....

Aug 2022
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Physician

Win/Loss - Why they were selected (by current clients)

Kareo was one of the top vendors we looked at, and their solution was a little less expensive than...

Aug 2022
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Physician

Functionality and Upgrades

Sometimes, the product has glitches, so people are not able to join the video chat. Other times,...

Aug 2022
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Physician

ROI / Cost (care and feeding)

I pay a good amount for the product. The system is not cheap at all.

Aug 2022
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CEO/President

ROI / Cost (care and feeding)

There are cheaper options out there, but those options are more complicated. Kareo Telehealth does...

Aug 2022
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CEO/President

Implementation and Training

Kareo did a lot of training, and they have Kareo University, which has all the instructions for how...

Aug 2022
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CEO/President

Functionality and Upgrades

The most challenging thing in Kareo Telehealth is the intake process. The intake process could use a...

Aug 2022
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CEO/President

Functionality and Upgrades

Kareo Telehealth is very straightforward. If people can use a computer, they can figure the system...

Aug 2022
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CEO/President

Service and Support

On the phone, Kareo’s support is fantastic; on the chat, not so much. I am not sure whether our...

Aug 2022
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CEO/President

ROI / Cost (care and feeding)

Kareo has a billing function tied to their telehealth solution where they send paper bills, and I...

Aug 2022
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CEO/President

Functionality and Upgrades

I have had no problems with the telehealth system at all. The only problems I have had have been on...

Aug 2022
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CEO/President

Functionality and Upgrades

Kareo Telehealth has a virtual waiting room. Once we accept all the video and audio permissions, the...

Aug 2022
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CEO/President

Service and Support

I am not getting as much support from Kareo as I would like. I have called them before and have...

Aug 2022
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CEO/President

Functionality and Upgrades

Kareo’s system is pretty easy to use. It is nice that I can use it on my phone or computer. We don't...

Aug 2022
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CEO/President

Implementation and Training

The training we received from Kareo was good. It was pretty thorough and easy.

Aug 2022
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Analyst/Coordinator

Implementation and Training

The product is very easy to use. It is simple and easy to navigate. The vendor's training modules...

Aug 2022
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Physician

Win/Loss - Why they were selected (by current clients)

When we were looking for a telehealth solution, we wanted something new and affordable that didn't...

Aug 2022
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CEO/President

Technology

Our patients have issues with the system's audio and video. Sometimes, we have to log back in for...

Jul 2022
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CEO/President

ROI / Cost (care and feeding)

The solution is really good. The vendor has added some things to the system that were appropriate. I...

Jul 2022
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CEO/President

Implementation and Training

It would be nice to have someone from Kareo walk us through the system. The vendor didn't provide...

Jul 2022
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CEO/President

Other Observations & Comments

It would be nice to see the system take language and accessibility into account for patients. Some...

Jul 2022
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CEO/President

Relationship

We spoke with a vendor executive and told them what they needed to do and where mistakes and errors...

Jul 2022
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CEO/President

Functionality and Upgrades

Kareo Telehealth is relatively easy to use and is intuitive. For the most part, the system is user friendly....

Jul 2022
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CEO/President

Service and Support

Kareo's tech support people are outside the United States, and the support people are not too...

Jul 2022
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CEO/President

Lessons Learned

There is an application for scheduling and an application for billing, and having two different...

Jul 2022
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CEO/President

Implementation and Training

Kareo tried very hard to train me. Initially, they were great, but now, getting the information I...

Jul 2022
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CEO/President

Functionality and Upgrades

I love the scheduling application in Kareo Telehealth. I can schedule people and add information....

Jul 2022
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CEO/President

Service and Support

Kareo's support team responds, but they don't answer my questions. If I send them an email, it takes...

Jul 2022
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CEO/President

Service and Support

Kareo does a very good job of alerting us if something is going to happen, if they are going to...

Jul 2022
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CEO/President

ROI / Cost (care and feeding)

The price of Kareo Telehealth is very good; it is better than the price of the product I used...

Jul 2022
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CEO/President

Lessons Learned

Kareo Telehealth would be better for general medical clinics than my specialty. There are so many...

Jul 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

We chose Kareo because they presented the product well, and the system didn't look too difficult to...

Jul 2022
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Physician

Functionality and Upgrades

I haven't had any problems or unexpected charges with Kareo Telehealth. The training was good. I...

Jul 2022
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Physician

Technology

Sometimes, Kareo Telehealth acts up; it drops or freezes a lot, and that is a concern. There are a...

Jul 2022
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CEO/President

Functionality and Upgrades

In Kareo Telehealth, I can easily switch from an in-person appointment to a virtual appointment when...

Jul 2022
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Physician

Other Observations & Comments

I am looking into other systems. Kareo Telehealth is part of my long-term plans unless I can find...

Jul 2022
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Physician

Functionality and Upgrades

The system does everything that we want it to do, except for the billing part. That is a little...

Jul 2022
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Physician

Interfacing and Integration

When I merge the patient documents that patients fill out on the portal, the documents go into the...

Jul 2022
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CEO/President

Technology

We had an incident of significant downtime; the system went down, and the whole website was...

Jul 2022
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CEO/President

Functionality and Upgrades

I like the functionality of Kareo Telehealth. We can make groups within the system, send chat...

Jul 2022
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CEO/President

Future Outlook

We are actively looking at other systems because we can't have another incident of downtime like the...

Jul 2022
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CEO/President

ROI / Cost (care and feeding)

Kareo’s system does not cost that much. The problem is that the vendor charges per provider, and...

Jul 2022
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CEO/President

Functionality and Upgrades

With the old process, we would create a patient, screen an appointment for telehealth, and fax over...

Jul 2022
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CEO/President

Functionality and Upgrades

I like that Kareo Telehealth allows us to communicate with patients via text and email. We create...

Jul 2022
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CEO/President

Functionality and Upgrades

Sometimes, when patients go to log in to the room, the screen will be black. We have to keep logging...

Jul 2022
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CEO/President

Functionality and Upgrades

A positive thing is that patients can communicate through the patient portal by text message....

Jul 2022
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CEO/President

ROI / Cost (care and feeding)

Most of my practice now is telehealth patients. The system is good in that it broadens our access to...

Jul 2022
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Physician

Service and Support

It takes forever to get through to the vendor's support people. However, once we can get ahold of...

Jul 2022
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CEO/President

Interfacing and Integration

The solution's tools can drive outcomes, but the system's interface doesn't present things in a...

Jul 2022
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CEO/President

Functionality and Upgrades

There is some room for improvement on the system's billing side. I would love to see everything that...

Jul 2022
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CEO/President

Implementation and Training

A lot of Kareo's training is self-directed. The system is easy to use, but it would be nice if the...

Jul 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

Kareo keeps their promises 95% of the time. Their charges are fair, and everything gets rolled into...

Jul 2022
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CEO/President

Functionality and Upgrades

We have received a lot of error messages lately, but before that, the system's quality was on point....

Jul 2022
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CEO/President

Service and Support

When I contact Kareo for support, I always cringe if a certain person answers because I know that my...

Jul 2022
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CEO/President

Relationship

Kareo will eventually let us know when there is an issue in the system, but we often feel like we...

Jul 2022
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CEO/President

Interfacing and Integration

Kareo’s telehealth system and EHR are completely integrated. It seems very slick. I used another...

Jul 2022
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CEO/President

Relationship

My main Kareo contact is very accountable. I recently called the support people for the first time,...

Jul 2022
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CEO/President

ROI / Cost (care and feeding)

I am not being overcharged by Kareo. They gave me a great deal. As I add more providers, the system...

Jul 2022
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CEO/President

Service and Support

Kareo hosts webinars, and I have tried to figure out how I can participate in those. I asked the...

Jul 2022
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Manager

Functionality and Upgrades

The worst thing about Kareo Telehealth is that the process of the patient initializing the visit is...

Jul 2022
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Manager

ROI / Cost (care and feeding)

One outcome we have received from using Kareo Telehealth is that our encounters are easy. Once we...

Jul 2022
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Manager

Functionality and Upgrades

Kareo Telehealth is solid and works most of the time. In general, we really like it. Keeping all...

Jul 2022
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Manager

Technology

There are a few limitations. The worst thing we experience is regular outages, and those are totally...

Jul 2022
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Manager

Relationship

We have questions, but we have a very busy office, so it is difficult to jump on a call and go...

Jul 2022
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Nurse

Future Outlook

Kareo Telehealth isn’t part of our long-term plans because we don't like it. It doesn't really do...

Jul 2022
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Nurse

Sales and Contracting

Kareo marketed Kareo Telehealth as an easy-to-set-up platform, and it really isn't. Setting the...

Jul 2022
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Manager

Technology

Kareo is very good about providing training, but adoption is hit or miss. Most of my patients can...

Jul 2022
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Manager

Functionality and Upgrades

Whether I would buy Kareo Telehealth again would depend on the cost. I like the convenience of the...

Jul 2022
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Manager

Functionality and Upgrades

We are no longer using Kareo Telehealth. It was really hard for patients to connect to the system....

Mar 2022
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Manager

Service and Support

From a billing standpoint, the system is very frustrating. Things are not always available to our...

Mar 2022
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Manager

Functionality and Upgrades

From a nursing standpoint, I don’t have any problems with the system. The system is fairly easy to use....

Mar 2022
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Manager

ROI / Cost (care and feeding)

We have to pay for pretty much everything with Kareo. We have to pay separately for telehealth,...

Mar 2022
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Manager

Functionality and Upgrades

When the vendor does updates to the system, they are fine, but I will still be having a problem with...

Mar 2022
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Manager

Implementation and Training

The ongoing training is on our own. We just go into the system and look at the videos we want to...

Mar 2022
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Physician

Relationship

For a long time, we used Kareo's telemedicine platform, which went through a separate administrator...

Jan 2022
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Physician

Other Observations & Comments

In our experience with Kareo's system, we have had consistent issues with connectivity, but it is...

Jan 2022
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Physician

Technology

Sometimes, when a doctor is on a video, the patient can see and hear the doctor, but the doctor...

Jan 2022
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