Kareo Telehealth
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
We wouldn’t buy Kareo Telehealth again. We would choose another product instead. That product is...
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Interfacing and Integration
Kareo Telehealth’s only pro is its potential for good patient engagement with PatientPop's product....
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Service and Support
When the vendor upgrades Kareo Telehealth, there aren’t very many major changes, and some changes...
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Implementation and Training
The training for Kareo Telehealth isn’t very hands on. Kareo has an education program where people...
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Functionality and Upgrades
Kareo Telehealth doesn't provide a lot of the screening scales that I use, so I have to upload those...
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Functionality and Upgrades
Kareo's system does its own reminders to inform patients that they have an appointment coming up,...
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Implementation and Training
There is no training after the initial training. We get our one training, and that is it.
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Functionality and Upgrades
The product is not like Zoom. Sometimes, when I am talking to a patient, there might be a Wi-Fi...
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Interfacing and Integration
I have had a really hard time utilizing labs, interfacing the product with lab systems, and having...
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Functionality and Upgrades
Overall, on a day-to-day basis, Kareo Telehealth works well, serves its purpose, and allows me to...
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Service and Support
Kareo has very good technical support. That is one of their strong points, and it is the reason that...
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Service and Support
The way that Kareo runs their business is problematic. We have issues that should have been fixed...
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Service and Support
When there is an outage, we don't figure it out until we try to use the system. Kareo doesn’t alert...
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Other Observations & Comments
The most compelling reasons for selecting Kareo Telehealth were that it is web based, really easy to...
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Functionality and Upgrades
Kareo's telehealth system is pretty simple. Patients are able to use a link to access it, and they...
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Other Observations & Comments
I don't have a lot of interactions with Kareo. I typically have to call for everything, and my...
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Functionality and Upgrades
When I have patients who need to change their appointment types or who are scheduled for an...
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Interfacing and Integration
The system is embedded in our EMR, and it is easy enough to use that we can switch to it from our...
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Functionality and Upgrades
I have trouble with the vendor's receipts. Those receipts don't have dates on them, and certain...
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Functionality and Upgrades
Kareo Telehealth gives patients a lot of flexibility. And when a provider is out sick or comes down...
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Implementation and Training
The biggest challenge we faced during the implementation of Kareo Telehealth was making things clear...
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Technology
Kareo Telehealth is reliable, and there have been only a few glitches.
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Functionality and Upgrades
I wish that Kareo would add more psychological tests that could be scored and become part of the...
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Functionality and Upgrades
Kareo Telehealth requires a really big learning curve at first, and I am still learning things like...
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Implementation and Training
The training about how to notify my patient of upcoming appointments was not great. I didn't know...
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Implementation and Training
Kareo Telehealth is pretty easy to use. I would do more training on the other buttons that I don’t...
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Relationship
Sometimes Kareo helps out great, and other times, I feel like I get blown off. Kareo is not...
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Service and Support
Every once in a while, we run into a bug that Kareo doesn't let people know about, but that doesn't...
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Service and Support
Kareo used to have phone support, but they are sunsetting that soon. We were never able to get...
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Interfacing and Integration
Kareo has an integrated ePrescribing tool, so I can prescribe medications inside the note, and that...
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Technology
Kareo Telehealth itself is fine; it is a typical telehealth platform. All telehealth solutions are...
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Technology
A dilemma we are having with the EMR portion of Kareo Telehealth is the eSignatures are supposed to...
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Relationship
It takes a long time to set up billing with Kareo, and I am still getting paper EOBs because the...
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Technology
Kareo's system goes down more frequently than other solutions I have heard about, but it goes down...
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Service and Support
Over the years, things have gone downhill. For the first few years we had the product, the vendor...
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Implementation and Training
The vendor has Kareo University for their training. They have webinars on how to use their functions....
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Technology
We had an issue where the patients were not receiving the telehealth link for the visit. I don't...
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Functionality and Upgrades
When a patient is waiting in the Kareo waiting room, there is a button for them to hit to notify the...
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Functionality and Upgrades
Kareo Telehealth has been well received here. My provider likes the system, and it seems to be...
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Functionality and Upgrades
My provider uses scribes for documenting visits in Kareo Telehealth. The scribe does not have the...
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Other Observations & Comments
We like that Kareo's telehealth solution is a tool and that we can just click on a button within an...
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Technology
Our issue with Kareo's solution is that it keeps freezing. On the technical end, if we have the same...
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Service and Support
Kareo gives providers a representative, but I have not heard from my representative in a long time....
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Lessons Learned
Patients get an email with a link for their telehealth appointment. If Kareo shared with us what...
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Functionality and Upgrades
One thing that gets lost in communication is that patients have to knock for providers to let them...
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Functionality and Upgrades
One of the main reasons I chose Kareo's product was that they had their telehealth solution embedded...
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Functionality and Upgrades
We have experienced some issues with the system bumping us or patients out of calls. The overall...
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Functionality and Upgrades
One of our previous problems with Kareo’s system was very quickly solved by getting the app. We...
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Implementation and Training
The original implementation for Kareo Telehealth was incredibly rough. The implementation was very...
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Service and Support
The best thing about Kareo is their customer service. When we call Kareo, someone actually picks up...
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Functionality and Upgrades
We received no training from Kareo in the beginning. We were just happy the system was working and...
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Functionality and Upgrades
There are hiccups here and there within the product, but sometimes those hiccups are caused by user...
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Functionality and Upgrades
If Kareo is making any updates, they aren't proactively notifying us about those updates. I have no...
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Functionality and Upgrades
Kareo Telehealth was good when I started using it, and then Kareo did something, and the product is...
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Functionality and Upgrades
I think Zoom’s system might be easier than Kareo's, but the fact that Kareo Telehealth is hooked up...
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ROI / Cost
I have been surprised because Kareo said that the billing aspect was included, but the vendor has...
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Other Observations & Comments
When we contact the support staff, sometimes they have a clue about what we are talking about, and...
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Functionality and Upgrades
The product is really functional in terms of our ability to navigate documentation and the workflow....
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Win/Loss - Why they were selected (by current clients)
Kareo was one of the top vendors we looked at, and their solution was a little less expensive than...
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Functionality and Upgrades
Sometimes, the product has glitches, so people are not able to join the video chat. Other times,...
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ROI / Cost
I pay a good amount for the product. The system is not cheap at all.
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ROI / Cost
There are cheaper options out there, but those options are more complicated. Kareo Telehealth does...
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Implementation and Training
Kareo did a lot of training, and they have Kareo University, which has all the instructions for how...
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Functionality and Upgrades
The most challenging thing in Kareo Telehealth is the intake process. The intake process could use a...
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Functionality and Upgrades
Kareo Telehealth is very straightforward. If people can use a computer, they can figure the system...
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Service and Support
On the phone, Kareo’s support is fantastic; on the chat, not so much. I am not sure whether our...
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ROI / Cost
Kareo has a billing function tied to their telehealth solution where they send paper bills, and I...
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Functionality and Upgrades
I have had no problems with the telehealth system at all. The only problems I have had have been on...
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Functionality and Upgrades
Kareo Telehealth has a virtual waiting room. Once we accept all the video and audio permissions, the...
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Service and Support
I am not getting as much support from Kareo as I would like. I have called them before and have...
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Functionality and Upgrades
Kareo’s system is pretty easy to use. It is nice that I can use it on my phone or computer. We don't...
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Implementation and Training
The training we received from Kareo was good. It was pretty thorough and easy.
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Implementation and Training
The product is very easy to use. It is simple and easy to navigate. The vendor's training modules...
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Win/Loss - Why they were selected (by current clients)
When we were looking for a telehealth solution, we wanted something new and affordable that didn't...
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Technology
Our patients have issues with the system's audio and video. Sometimes, we have to log back in for...
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ROI / Cost
The solution is really good. The vendor has added some things to the system that were appropriate. I...
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Implementation and Training
It would be nice to have someone from Kareo walk us through the system. The vendor didn't provide...
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Other Observations & Comments
It would be nice to see the system take language and accessibility into account for patients. Some...
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Relationship
We spoke with a vendor executive and told them what they needed to do and where mistakes and errors...
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Functionality and Upgrades
Kareo Telehealth is relatively easy to use and is intuitive. For the most part, the system is user friendly....
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Service and Support
Kareo's tech support people are outside the United States, and the support people are not too...
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Lessons Learned
There is an application for scheduling and an application for billing, and having two different...
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Implementation and Training
Kareo tried very hard to train me. Initially, they were great, but now, getting the information I...
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Functionality and Upgrades
I love the scheduling application in Kareo Telehealth. I can schedule people and add information....
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Service and Support
Kareo's support team responds, but they don't answer my questions. If I send them an email, it takes...
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Service and Support
Kareo does a very good job of alerting us if something is going to happen, if they are going to...
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ROI / Cost
The price of Kareo Telehealth is very good; it is better than the price of the product I used...
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Lessons Learned
Kareo Telehealth would be better for general medical clinics than my specialty. There are so many...
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Win/Loss - Why they were selected (by current clients)
We chose Kareo because they presented the product well, and the system didn't look too difficult to...
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Functionality and Upgrades
I haven't had any problems or unexpected charges with Kareo Telehealth. The training was good. I...
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Technology
Sometimes, Kareo Telehealth acts up; it drops or freezes a lot, and that is a concern. There are a...
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Functionality and Upgrades
In Kareo Telehealth, I can easily switch from an in-person appointment to a virtual appointment when...
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Other Observations & Comments
I am looking into other systems. Kareo Telehealth is part of my long-term plans unless I can find...
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Functionality and Upgrades
The system does everything that we want it to do, except for the billing part. That is a little...
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Interfacing and Integration
When I merge the patient documents that patients fill out on the portal, the documents go into the...
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Technology
We had an incident of significant downtime; the system went down, and the whole website was...
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Functionality and Upgrades
I like the functionality of Kareo Telehealth. We can make groups within the system, send chat...
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Future Outlook
We are actively looking at other systems because we can't have another incident of downtime like the...
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ROI / Cost
Kareo’s system does not cost that much. The problem is that the vendor charges per provider, and...
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Functionality and Upgrades
With the old process, we would create a patient, screen an appointment for telehealth, and fax over...
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Functionality and Upgrades
I like that Kareo Telehealth allows us to communicate with patients via text and email. We create...
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Functionality and Upgrades
Sometimes, when patients go to log in to the room, the screen will be black. We have to keep logging...
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Functionality and Upgrades
A positive thing is that patients can communicate through the patient portal by text message....
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ROI / Cost
Most of my practice now is telehealth patients. The system is good in that it broadens our access to...
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Service and Support
It takes forever to get through to the vendor's support people. However, once we can get ahold of...
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Interfacing and Integration
The solution's tools can drive outcomes, but the system's interface doesn't present things in a...
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Functionality and Upgrades
There is some room for improvement on the system's billing side. I would love to see everything that...
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Implementation and Training
A lot of Kareo's training is self-directed. The system is easy to use, but it would be nice if the...
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Win/Loss - Why they were selected (by current clients)
Kareo keeps their promises 95% of the time. Their charges are fair, and everything gets rolled into...
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Functionality and Upgrades
We have received a lot of error messages lately, but before that, the system's quality was on point....
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Service and Support
When I contact Kareo for support, I always cringe if a certain person answers because I know that my...
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Relationship
Kareo will eventually let us know when there is an issue in the system, but we often feel like we...
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Interfacing and Integration
Kareo’s telehealth system and EHR are completely integrated. It seems very slick. I used another...
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Relationship
My main Kareo contact is very accountable. I recently called the support people for the first time,...
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ROI / Cost
I am not being overcharged by Kareo. They gave me a great deal. As I add more providers, the system...
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Service and Support
Kareo hosts webinars, and I have tried to figure out how I can participate in those. I asked the...
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Functionality and Upgrades
The worst thing about Kareo Telehealth is that the process of the patient initializing the visit is...
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ROI / Cost
One outcome we have received from using Kareo Telehealth is that our encounters are easy. Once we...
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Functionality and Upgrades
Kareo Telehealth is solid and works most of the time. In general, we really like it. Keeping all...
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Technology
There are a few limitations. The worst thing we experience is regular outages, and those are totally...
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Relationship
We have questions, but we have a very busy office, so it is difficult to jump on a call and go...
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Future Outlook
Kareo Telehealth isn’t part of our long-term plans because we don't like it. It doesn't really do...
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Sales and Contracting
Kareo marketed Kareo Telehealth as an easy-to-set-up platform, and it really isn't. Setting the...
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Technology
Kareo is very good about providing training, but adoption is hit or miss. Most of my patients can...
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Functionality and Upgrades
Whether I would buy Kareo Telehealth again would depend on the cost. I like the convenience of the...
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Functionality and Upgrades
We are no longer using Kareo Telehealth. It was really hard for patients to connect to the system....
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