Lightbeam Population Health Management Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Analyst/Coordinator

Relationship, Operations

Lightbeam is a great partner. They offer great services, and they are consistent. We are very happy...

Feb 2025
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Analyst/Coordinator

Operations

Lightbeam Population Health Management is user friendly, but there is a lot of information to get...

Feb 2025
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Analyst/Coordinator

Product

We give Lightbeam our claim file data for a couple of our large commercial payers. We go back into...

Feb 2025
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Analyst/Coordinator

Relationship, Operations

Lightbeam is constantly coming up with upgrades, and we attend their webinars on their new upgrades....

Feb 2025
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Analyst/Coordinator

Culture, Value

When we go to Lightbeam with one-off things we need help with, they don't nickel-and-dime us. We...

Feb 2025
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CMO

Loyalty, Relationship

We have had some reporting problems with the system. However, Lightbeam's executives have met with...

Feb 2025
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Manager

Culture, Value

Lightbeam keeps all their promises, but things sometimes take a little longer than I expect. I have...

Feb 2025
||
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Manager

Operations

Lightbeam’s COO is very astute and knows exactly where things need to go. Lightbeam makes monthly...

Feb 2025
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Manager

Loyalty, Product

To me, the product is very intuitive. Other people struggle. There are a couple of things on the...

Feb 2025
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Manager

Loyalty

We are going to increase the number of people who will do the next phase of QA, and we will just let...

Feb 2025
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Manager

Loyalty, Relationship

I saw a webinar that brought Lightbeam up in my mind. I mentioned Lightbeam to one of our leaders,...

Feb 2025
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Manager

Loyalty, Relationship

One of my complaints and suggestions for Lightbeam's improvement would be to have a detailed plan...

Feb 2025
||
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Manager

Loyalty, Product

There is something on the care management side that the care management team is asking for that...

Feb 2025
||
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Manager

Relationship

We have had some struggles with Lightbeam’s support team. Some of the team members misread things or...

Feb 2025
||
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Manager

Relationship

We recently complained, so we have gotten some extra attention from Lightbeam. On top of that, we...

Feb 2025
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Manager

Relationship

Lightbeam has advisory meetings. Those haven't been very useful. The vendor will give proactive...

Feb 2025
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Manager

Operations

Typically, we will have issues with Lightbeam Population Health Management after an upgrade, so...

Feb 2025
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Manager

Operations

Last year, we were using Lightbeam's Creator Studio more. That was a new tool that Lightbeam...

Feb 2025
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Manager

Loyalty

We are working through some issues that we have with Lightbeam. We use their tool slightly...

Feb 2025
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Manager

Value

Lightbeam avoids charging for every little thing now. In the past, we felt like they were charging...

Feb 2025
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VP/Other Executive

Relationship

I always joke that I could call a janitor at Lightbeam and ask to speak to the CEO, and I would...

Jan 2025
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VP/Other Executive

Relationship

I have actually recommended the system to others. It is a great application. One of the greatest...

Jan 2025
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VP/Other Executive

Culture, Relationship

Client support is always one of the hardest things with any software vendor. Vendors normally butter...

Jan 2025
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VP/Other Executive

Loyalty

We will still be satisfied with Lightbeam in the future, especially with the upgrades to the client...

Jan 2025
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VP/Other Executive

Operations

The system has grown considerably. That has required a lot of on-demand training. The UGM conference...

Jan 2025
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VP/Other Executive

Loyalty, Relationship

We are keeping Lightbeam's system because of the growth and improvements of the application and new...

Jan 2025
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Director

Relationship

Lightbeam is always willing to work with us as our company changes. Lightbeam will adjust to our...

Jan 2025
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Director

Loyalty, Product

The Centers for Medicare & Medicaid Services are ever changing, and new things are coming out like...

Jan 2025
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Director

Relationship, Operations

We have regular meetings with Lightbeam where they are able to follow up on tickets, and that is...

Jan 2025
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Director

Relationship, Product

I do feel like Lightbeam does keep everything organized for us. In a situation where we have...

Jan 2025
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COO

Operations, Product

The critique I have with Lightbeam Population Health Management is upgrades. The upgrades never fail...

Jan 2025
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COO

Relationship

Lightbeam's support is great. I have a direct line to everybody there. Also, everything that I think...

Jan 2025
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COO

Value

Lightbeam does charge for every little thing. Everything is modularized. For example, they are AI...

Jan 2025
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Manager

Relationship, Operations

Usually, I have a regular status call with Lightbeam, and our advisor lets us know when we are due...

Jan 2025
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Manager

Product

Lightbeam Population Health Management works well. It ties together fairly well, and it is...

Jan 2025
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Manager

Product

Some of Lightbeam Population Health Management is very click happy. Once we know the system, it is...

Jan 2025
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Manager

Product

Lightbeam has been putting a lot of new functionality into Lightbeam Population Health Management...

Jan 2025
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Manager

Relationship

With troubleshooting, we usually have to bring issues to Lightbeam’s attention. We have...

Jan 2025
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Manager

Loyalty

We have stuck to the status quo with Lightbeam for the past couple of years. We use Lightbeam...

Jan 2025
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Manager

Operations

We don't really have training from Lightbeam. They send out the release notes and then just tell us...

Jan 2025
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Manager

Loyalty

Lightbeam Population Health Management not being part of our long-term plan has nothing to do with...

Jan 2025
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VP/Other Executive

Relationship, Operations

Lightbeam is very supportive, very responsive, and pretty good to work with. With any IT solution,...

Jan 2025
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VP/Other Executive

Relationship

If we need a change in mapping or in some of the fields and files that we send over in Lightbeam's...

Jan 2025
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VP/Other Executive

Product

There are a lot of nuances within Lightbeam's system's front-end UI. So if we are going after the...

Jan 2025
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VP/Other Executive

Value

At times, we get charges from Lightbeam that don’t necessarily make sense. For example, we have...

Jan 2025
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VP/Other Executive

Value

Lightbeam is expensive, and that is probably one of the biggest drivers in our hesitation on how...

Jan 2025
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VP/Other Executive

Relationship, Operations

Lightbeam has a pretty quality tool, and the vendor does a pretty good job of updating things and...

Jan 2025
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VP/Other Executive

Product

Lightbeam's system aggregates our claims data from some of the different value-based contracts that...

Jan 2025
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VP/Other Executive

Relationship, Product

Lightbeam is an expert in this work, and they have done a lot to develop their patient matching and...

Jan 2025
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Director

Relationship

The support is excellent. If I absolutely have to have support for something critical, I have my...

Sep 2024
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Director

Product

We are very complicated because we have multiple different EMRs, but we have been able to integrate...

Sep 2024
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Director

Value

We have definitely received our money's worth. We are a small facility, so we are not a big hospital...

Sep 2024
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Director

Loyalty, Relationship, Product

We often worry about bugs after an upgrade, and those have been pretty minimal. Lightbeam tests the...

Sep 2024
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Director

Relationship, Product

I have been in IT and data analytics for years, and Lightbeam is the best vendor I have ever worked...

Sep 2024
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Director

Operations

Lightbeam's training is really good. If we need supplemental training, Lightbeam is pretty good....

Sep 2024
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Director

Loyalty, Product

The product meets all my needs, but there is always room for improvement. With additional...

Sep 2024
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CMO

Loyalty, Operations

Lightbeam's system is a high-level application, and I’m still trying to figure out how to bring the...

Sep 2024
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CMO

Operations, Product

There have been some hiccups with the upgrades. Most of the hiccups are actually other things...

Sep 2024
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CMO

Relationship, Value

Lightbeam is moving ahead quickly. Lightbeam’s advisory services and support are very good. I'm not...

Sep 2024
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CMO

Product

Lightbeam’s training is good. Lightbeam Population Health Management is an industrial-strength...

Sep 2024
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CMIO

Loyalty

We decided to leave Lightbeam Population Health Management because we work clinically in another...

Sep 2024
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CMIO

Product

Lightbeam's system is a tough thing to use, but it is better than other solutions I have used....

Sep 2024
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CMIO

Relationship

Lightbeam has been very good to us. Their product managers and the team interfacing with us have...

Sep 2024
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VP/Other Executive

Relationship, Operations

I would tell someone considering working with Lightbeam that they are very customer focused. There...

Jul 2024
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VP/Other Executive

Product

Nothing works as promoted in my opinion. The user interface of Lightbeam Population Health...

Jul 2024
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VP/Other Executive

Relationship

We have expanded our work with Lightbeam quite a bit, getting into custom development work and other...

Jul 2024
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VP/Other Executive

Culture, Value

We have a good contract with Lightbeam, so I would say we get our money's worth. Some of our most...

Jul 2024
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VP/Other Executive

Loyalty

Lightbeam Population Health Management is a great product and one of the best out there. It is just...

Jul 2024
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VP/Other Executive

Operations

Lightbeam had us with an implementation team that eventually did not work out. That set us back...

Jul 2024
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VP/Other Executive

Culture, Product

The core platform is great, and it does everything we need it to. It is an amazing product, but the...

Jul 2024
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VP/Other Executive

Relationship

Lightbeam is super proactive, and there is very high engagement. There is a lot of support; we can't...

Jul 2024
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VP/Other Executive

Culture, Relationship

We recently had a conversation about governance with Lightbeam that should have been had earlier,...

Jul 2024
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VP/Other Executive

Culture, Operations

We have had to go back to the vendor, and they have had to give us credits and stuff like that. We...

Jul 2024
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VP/Other Executive

Culture

The sales team at Lightbeam definitely didn't know their product, and they misled us quite a bit on...

Jul 2024
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VP/Other Executive

Loyalty, Operations, Value

We settled on Lightbeam ultimately because its integration was successful with our EHR, the...

Jul 2024
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VP/Other Executive

Relationship, Operations

Lightbeam has helped us understand the impact of their new version. In addition, our project manager...

Jun 2024
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VP/Other Executive

Operations

Lightbeam’s overall implementation process has been seamless, but there are some bugs in the...

Jun 2024
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VP/Other Executive

Product

Lightbeam Population Health Management offers some really robust care management reporting for...

Jun 2024
||
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Manager

Operations

Lightbeam does offer a lot of resources. They have eLearning and online training with a live...

Jun 2024
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Manager

Relationship, Operations

There has been a lot of turnover on the Lightbeam side, so for a couple of the projects and a couple...

Jun 2024
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Manager

Operations

I don't feel like there was a plan with the implementation. We just got thrown into it. I started...

Jun 2024
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Manager

Relationship

The people at Lightbeam have been fantastic to work with. There are a few who really stand out. It...

Jun 2024
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Manager

Culture, Loyalty

I saw a Lightbeam presentation and saw that they had grown a lot and that their offering was a lot...

Jun 2024
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Manager

Relationship, Operations, Product

I would tell others to make sure they know what they want and how they want things to look from the...

Jun 2024
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Director

Relationship, Operations, Value

In terms of areas I would like Lightbeam to focus on, one is the speed of implementing. The team is...

Jun 2024
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Director

Loyalty

The real reason I chose Lightbeam was for their referral point program. That piece allows us to...

Jun 2024
||
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Director

Value

A large reason we like Lightbeam's system is that it is part of a hospital case management tool that...

Jun 2024
||
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Director

Loyalty

We were looking for a more macro-level kind of reporting. As we transitioned from paper to the EMR,...

Jun 2024
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Director

Value

I would tell a peer or friend Lightbeam has good people and a solid program. However, if I were...

Jun 2024
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Director

Relationship

Lightbeam is incredibly good with support. Their support team is really trying their very best. I...

Jun 2024
||
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Director

Product, Value

The downside to the system is that everything takes forever. I have never had to take longer than a...

Jun 2024
||
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Director

Operations, Value

The training is the weakest part of Lightbeam. We are nickel-and-dimed on just about anything. But...

Jun 2024
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VP/Other Executive

Relationship

I think the struggle with Lightbeam’s support is getting things done in a timely manner. Now, that...

Jun 2024
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VP/Other Executive

Culture, Relationship

Lightbeam had originally told us they could ingest all these payer claims and produce reports. They...

Jun 2024
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VP/Other Executive

Relationship

Lightbeam is not a bad vendor. We had a really good relationship, and Lightbeam did a really good...

Jun 2024
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VP/Other Executive

Loyalty

We moved away from Lightbeam Population Health Management with certain patient populations. That...

Jun 2024
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VP/Other Executive

Product

I would tell someone looking into Lightbeam's product that as an analytics tool, it provides the...

Apr 2024
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VP/Other Executive

Relationship, Operations

Once we got a lot of the bugs worked out, the experience was more satisfactory. But at times, we...

Apr 2024
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VP/Other Executive

Relationship

Lightbeam is not always proactive. I would like to see them try to anticipate what the issues might...

Apr 2024
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Analyst/Coordinator

Relationship, Value

We have a great relationship with Lightbeam, and we use their system basically every day. Lightbeam...

Apr 2024
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(0)
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Analyst/Coordinator

Operations, Value

The system is a complicated product. Training seems to be a very big part of Lightbeam's platform...

Apr 2024
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Analyst/Coordinator

Relationship

Lightbeam is very service oriented. They are quick to help us and come up with ideas. The vendor is...

Apr 2024
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Chief Innovation Officer

Product, Value

To deliver on our needs, Lightbeam would have to completely rewrite a lot of their applications....

Apr 2024
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(0)
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Chief Innovation Officer

Loyalty

For what we are using Lightbeam's product for, it seems adequate for now. However, because we don't...

Apr 2024
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Director

Product

Lightbeam Population Health Management is pretty well integrated, and we are always looking for ways...

Mar 2024
||
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Director

Relationship

Lightbeam has been very engaged with us, and if we have a question or a change request, they are...

Mar 2024
||
(0)
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Director

Loyalty, Value

In the population health industry, we are still figuring out how to measure the worth of products...

Mar 2024
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(0)
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Manager

Loyalty, Product

I would tell a peer that if they are going to use Lightbeam Population Health Management, they need...

Mar 2024
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(0)
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Manager

Relationship

Lightbeam should focus more on their help desk. I feel like it takes a long time to resolve the...

Mar 2024
||
(0)
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Manager

Product, Value

The biggest outcome that we have seen from working with the system has been finding our gaps,...

Mar 2024
||
(0)
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Manager

Relationship

Lightbeam has been performing well. We haven't really expanded what we have been doing with them, so...

Mar 2024
||
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Manager

Relationship

We have had a customer advocate person from Lightbeam, but the person in that position has rotated a...

Mar 2024
||
(0)
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CMO

Loyalty, Relationship, Product

When our organization was selecting a data aggregation vendor, Lightbeam won. Lightbeam has been...

Mar 2024
||
(0)
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CMO

Value

Lightbeam tries to upsell various features, but that is not onerous. They avoid charging for every...

Mar 2024
||
(0)
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CMO

Loyalty, Product

I'm generally satisfied with Lightbeam. I think our whole organization is. I need Lightbeam to...

Mar 2024
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CMO

Relationship

First and foremost, I have been very pleased with Lightbeam’s leadership. The person assigned to us...

Mar 2024
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Director

Loyalty, Product

Lightbeam is agile and really going with the industry from everything that I have seen. For example,...

Feb 2024
||
(0)
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Director

Culture, Value

Lightbeam is pretty reasonable, and they have been very flexible with negotiating the pricing. They...

Feb 2024
||
(0)
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Director

Relationship, Operations

Regarding the implementations, we get really good support from Lightbeam. After an upgrade, we don't...

Feb 2024
||
(0)
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Director

Operations

There is ongoing training with Lightbeam. They have regular lunch-and-learn sessions and user...

Feb 2024
||
(0)
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Director

Product

I have recommended Lightbeam Population Health Management before. It is just a really good product....

Feb 2024
||
(0)
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Director

Loyalty, Product

Lightbeam Population Health Management is good. It could be better, like anything else. There are a...

Feb 2024
||
(0)
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Director

Relationship

Lightbeam’s ticketing system is really easy. We can get a call back if needed. The vendor is on top...

Feb 2024
||
(0)
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Director

Product

The system takes the data and integrates it right into the EHR. I would like the vendor to keep that...

Feb 2024
||
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