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User Commentary
Loyalty, Product
Lightbeam's product is a robust population health analytics tool. The vendor is a clinical partner...
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Product, Value
With Lightbeam's product, we can track the evolution of a program and patient or a specific cohort...
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Relationship
We do goal setting every year with Lightbeam, and sometimes we evaluate things throughout the year....
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Relationship
Lightbeam still requires provider engagement to help produce a product; the product is not an...
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Operations
Lightbeam offers some generic baseline training. They offer one-on-one training on specifics if we...
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Relationship
The Lightbeam advisor and project manager are a team. That has been fantastic. Those people are...
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Relationship, Product
The proactiveness of some of Lightbeam’s tools not only reflects their team but also their evolution...
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Relationship
We have pretty good access to people from Lightbeam, but that doesn't mean that those people can do...
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Product
We use Lightbeam's product in an integrated network call, and the product is not as effective for...
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Product
It is a strength of the product that we can produce our own reports in the system. We are satisfied...
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Product
Lightbeam doesn’t have a lot in the way of usable canned reports. Somebody else might find the...
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Relationship
The configurability and customizability of the application are top notch. The strength of the...
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Loyalty, Product
Lightbeam should continue to modernize the analytics of their product. The system works great, but I...
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Product
One of Lightbeam’s biggest strengths is the diversity of their solutions. There are many things...
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Product, Product, Value, Value
The product reduces ER visits and admissions. The ER is a dangerous place to be because it is where...
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Product, Product, Value, Value
We had a patient who came up as high risk in the system. That patient was asked to fill out a social...
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Loyalty, Loyalty
Lightbeam's system is an end-to-end solution with strategic analytics, opportunities, actionable...
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Product, Product
The system's greatest strengths are its ability to create real-time, interactive data and analytics...
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Loyalty, Loyalty, Product, Product
The product has predictive analytics. Those analytics will tell us which patients are likely to go...
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Product, Product, Value, Value
Lightbeam does a great job with integration. We have been able to integrate several different EMRs...
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Relationship, Relationship, Operations, Operations
Lightbeam doesn't just offer web support. They also offer real-time support. The vendor is...
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Relationship, Relationship
I would give the vendor's executive involvement a very high rating. I have spoken with Lightbeam's executives....
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Loyalty
In a preview of Lightbeam's road map, the vendor unveiled some new charts that we were interested...
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Relationship
When I log tickets, the vendor's support people get to those tickets quickly. However, I am not...
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Relationship
We have frequent calls with the vendor, and they will apprise us of anything coming up that they...
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Value
I haven't experienced Lightbeam delivering new technology yet, but I have heard about it. From what...
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Relationship
Lightbeam’s support team is responsive, and I can get to anybody at the vendor. When we identify...
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Relationship
We have to nudge Lightbeam’s support team a bit, but when we do, they respond and are very quick....
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Loyalty, Value
I am extremely impressed with Lightbeam, and there is no question of whether we will stay with them...
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Operations
We could have had some more training from Lightbeam. They did a great job, but they didn’t do an...
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Relationship
Lightbeam has done well. Before, the vendor wasn’t that engaged, interested, or committed. Now, they...
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Value
Before, Lightbeam was nickel-and-diming us for everything, and everything seemed to be expensive....
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Product
A tile approach on the home screen would not be a bad option for the product. That would allow for...
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Value
The vendor has helped us make provider reports from one slide so that we can identify small cohorts...
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Product
We are very pleased with the Lightbeam population health analytics platform. It is powerful in the...
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Relationship
The strongest part of Lightbeam is probably the professional team that connects with us. The team...
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Product
I love the solution. Lightbeam just gave me a few updates that I am super happy about.
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Product
We would like to have more control over the product on our side. We want an improved ability to...
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Relationship
I don’t know who my account manager is because once I get ahold of one person at Lightbeam, they...
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Operations
The vendor is indispensable when it comes to the availability of training. They provide new training...
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Relationship
The vendor doesn’t boast about things that are unavailable. They go out of their way to show us what...
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Product
With the reporting from Lightbeam Population Health Management, we have been able to work with...
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Relationship, Operations
Lightbeam tries to upgrade the product as best as possible. They are very hands on when we have...
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Loyalty, Product
I hope Lightbeam will lean into the data aggregation and reporting for the eCQM work that is coming...
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Product
We send data feeds into the Lightbeam platform, and that works fine for integration.
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Relationship, Product
The analytics and program review aspects of the solution are easy to use. However, the frontline...
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Relationship
The support is outstanding. When we raise a concern, the support personnel respond really quickly,...
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Relationship
The most beautiful thing about working with Lightbeam is that I feel like I am dealing with humans...
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Relationship
The people we work with at Lightbeam are very intuitive. They are always looking at things they can...
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Relationship
It has taken a lot of time to get any acknowledgment of a problem from Lightbeam’s executive team....
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Product
Lightbeam has an established platform. That is probably only a strength if an organization is a...
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Operations, Product
A lot of the system's reports don't have explanations or definitions. There is not an intuitive...
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Loyalty, Relationship
We can't imagine any scenario where Lightbeam wouldn't be going full-steam ahead, staying on top of...
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Relationship
Lightbeam is responsive and supportive with anything that we can't pull out of the front end. The...
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Loyalty, Product
We would like to see insurance matching improved with Lightbeam. Getting our population on what...
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Relationship, Operations
Lightbeam is very efficient in terms of getting us release notes, doing calls, and doing education....
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Culture
If Lightbeam promotes something, the system does what the vendor promises it does.
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Loyalty, Product
There are a few things we would like to see from Lightbeam. For example, we want to see an...
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Relationship
We have the best account manager from Lightbeam, and our advisory data person is phenomenal. The...
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Loyalty, Value
I would buy Lightbeam Population Health Management again. If we had implemented it correctly and had...
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Loyalty
Because of the way we do business and our requirements around what we can and cannot share, there...
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Culture
There were a lot of growing pains with Lightbeam because of the volume and the nature of the data....
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Relationship
Overall, our experience with Lightbeam is very good. We have been very happy. Lightbeam is very open...
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Culture, Relationship, Product
There are a number of iterations required to get the data to the place that we need it to be. There...
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Loyalty, Product
Over the last couple of years as I have watched the product mature on our side, it has come a long...
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Operations
We are only training a small number of people on Lightbeam's system because our doctors aren't...
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Product, Value
Lightbeam helps us indirectly with integration because it gives us ADT feeds from hospitals. The...
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Relationship
Lightbeam's support is great. We have standing meetings with the vendor's people to review open...
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Product
We have seen continual improvement from Lightbeam. They moved their system to the cloud, and it has...
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Product, Value
Lightbeam had added some additional features. Those features aren't huge, but they have added...
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Operations
Lightbeam doesn’t really reach out with training opportunities; we have to dig for those ourselves....
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Operations, Product
Lightbeam Population Health Management requires a lot of clicks. With the front-end being Tableau,...
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Value
Our big issues with the product are based on our inability to get all of our sources in the product....
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Relationship
We tend to catch more issues than the vendor notifies us of after system refreshes, such as an issue...
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Relationship, Product
Lightbeam came out with a new feature for front-end chart manipulation that should be a bit of a...
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Loyalty, Relationship
I am satisfied. In the last couple of years, Lightbeam has amped up their support, and they are...
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Product
Lightbeam's system has a ribbon that can be integrated into various EMR systems, and if a provider...
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Product
Lightbeam's system has dashboards available, but we want to customize the dashboards to facilitate...
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Product
The fundamental thing that I hear from end users is that the face sheets are often incorrect, and...
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Loyalty, Relationship
Looking to the future, Lightbeam can respond and leave me very happy, or they can respond poorly and...
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Product
Lightbeam's product has some good reports that show outcomes, and their new technology plays in the...
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Relationship, Value
Part of Lightbeam’s schtick is that they tap into HEDIS, but they could do a lot more to advise us...
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Relationship, Value
Lightbeam can replicate many of our reports, but they have been less than proactive in trying to...
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Product
The vendor’s upgrade process could be streamlined. Right now, their upgrade process involves...
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Relationship
My experience with the product has been mixed. The vendor has a good product, and Lightbeam is a...
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Relationship
It is nice to have a Lightbeam representative dedicated to our organization to follow up on all the...
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Operations
Lightbeam has lunch-and-learn sessions on a frequent basis where they typically go through new...
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Product
The biggest thing the vendor could do would be to realize who their customers are and realize that...
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Operations, Product
Lightbeam Population Health Management is not very intuitive at all. It takes a lot of effort from...
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Relationship, Product
There are usually bugs with Lightbeam’s upgrades, but there are usually not too many, and the vendor...
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Product
I would tell others that, based on my experience and on talking to other customers, Lightbeam's...
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Loyalty
We chose Lightbeam's solution over other solutions because it has the best value.
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Operations, Product
The integration with Lightbeam's product and our EMR has been very challenging and has still not...
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Relationship
Lightbeam has very nice people, and the product is pretty good. But the vendor's communication is...
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Relationship
The big opportunities for improvement with Lightbeam are twofold. We have unusual EMR fairness, and...
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Product
The product is intuitive and straightforward. It has some idiosyncrasies and restrictions...
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Operations
The implementation of the product has been a bear. The big thing is that none of the solutions are...
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Loyalty, Relationship
We are constantly thinking of new things that we want from the product, and Lightbeam is open to our...
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Relationship
Lightbeam is constantly thinking outside of the box and beyond the product. The vendor tries to...
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Relationship
We have had a very good relationship with Lightbeam. The company has been small enough to give us a...
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Relationship
Our team meets with Lightbeam on a regular basis to discuss advisory services.
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Product
The product is not designed for providers to go in and work. Going in and poking around would be a...
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Culture, Relationship
Lightbeam doesn’t keep their promises. During one of our recent partnerships, there were some heavy...
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Culture, Value
Lightbeam doesn’t avoid extra charges. At least half of the invoices I have received in the last few...
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Product
The system's verbiage and filters for running advanced analytics or cohort analysis reports are not...
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Relationship, Product
Unlike other vendors I have worked with, Lightbeam gives us next to no warning or information about...
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Relationship
We had an issue with Lightbeam recently that caused a complete, show-stopping outage. We weren’t...
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Relationship
I am in contact with Lightbeam executives. They join some of our meetings, and I have been very...
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Relationship
Lightbeam’s ticketing support system is not effective. The majority of the technical resources that...
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Relationship, Product
We have various remote agent EMR connections. Sometimes, the remote agent will go down or there will...
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Operations
A significant number of our practices are not logging in to Lightbeam's system at all. I don't feel...
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Loyalty, Relationship
I have been on Lightbeam like white on rice because I want to extend our contract. We don't want to...
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Culture, Relationship
I would say that Lightbeam keeps their promises. There have probably been instances where that...
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Culture, Value
Everything that medical vendors offer is too expensive. However, Lightbeam doesn't charge us for...
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Operations, Product
The vendor's upgrades could be better, but that isn't entirely the vendor's fault. Some situations...
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Product
None of our end users complain about the system's interface. That interface is pretty simple. It is...
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Relationship
I would like to receive more ongoing support from the vendor. Due to the kind of contract that we...
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Relationship
It is never too difficult for us to get ahold of Lightbeam's people when we need something.
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Loyalty
Whether or not Lightbeam's system will be a part of our long-term plans remains to be seen. Our...
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Product
Lightbeam's system ingests our claims, and I have not worked with any other population health tools...
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Culture, Loyalty, Value
We are evaluating whether we want to stick with Lightbeam's product or move on. We are determining...
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Relationship
Lightbeam has had a tremendous amount of turnover. Our organization has had to sacrifice for that,...
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Relationship, Product
We are working tremendously hard on so many configurations in Lightbeam's system for clinical data,...
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