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User Commentary
Loyalty, Product
I would tell a peer that if they are going to use Lightbeam Population Health Management, they need...
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Relationship
Lightbeam should focus more on their help desk. I feel like it takes a long time to resolve the...
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Product, Value
The biggest outcome that we have seen from working with the system has been finding our gaps,...
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Relationship
Lightbeam has been performing well. We haven't really expanded what we have been doing with them, so...
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Relationship
We have had a customer advocate person from Lightbeam, but the person in that position has rotated a...
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Loyalty, Relationship, Product
When our organization was selecting a data aggregation vendor, Lightbeam won. Lightbeam has been...
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Value
Lightbeam tries to upsell various features, but that is not onerous. They avoid charging for every...
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Loyalty, Product
I'm generally satisfied with Lightbeam. I think our whole organization is. I need Lightbeam to...
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Relationship
First and foremost, I have been very pleased with Lightbeam’s leadership. The person assigned to us...
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Loyalty, Product
Lightbeam is agile and really going with the industry from everything that I have seen. For example,...
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Culture, Value
Lightbeam is pretty reasonable, and they have been very flexible with negotiating the pricing. They...
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Relationship, Operations
Regarding the implementations, we get really good support from Lightbeam. After an upgrade, we don't...
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Operations
There is ongoing training with Lightbeam. They have regular lunch-and-learn sessions and user...
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Product
I have recommended Lightbeam Population Health Management before. It is just a really good product....
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Loyalty, Product
Lightbeam Population Health Management is good. It could be better, like anything else. There are a...
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Relationship
Lightbeam’s ticketing system is really easy. We can get a call back if needed. The vendor is on top...
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Product
The system takes the data and integrates it right into the EHR. I would like the vendor to keep that...
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Product
I would give Lightbeam Population Health Management a fair C overall. The care coordination workflow...
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Operations
Lightbeam Population Health Management is a very inflexible platform. It takes a lot of training to...
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Loyalty
I have to report performance to our clients regularly, and I can't take what is on the Lightbeam...
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Relationship
Lightbeam has taken feedback and has stepped up their advisory service. We meet regularly with our...
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Operations
There were a lot of data glitches during our implementation. The vendor's team was good, but I did...
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Relationship
The Lightbeam support is very good. We still have access to a project manager that we have a regular...
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Relationship
Overall, our experience with Lightbeam has been very positive. The vendor keeps their commitments...
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Relationship
Lightbeam goes above and beyond. They ask us how we use the product, and they try to engage with our...
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Value
Due to our relationship with Lightbeam, we shouldn't have to continue to pay them for the product,...
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Loyalty, Relationship
One thing that Lightbeam could do better would be to figure out a way to steer us toward their...
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Loyalty
My recommendation to someone looking at Lightbeam's system would be to align with the vendor's...
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Relationship
We like Lightbeam’s client support people. They listen to suggestions and try to act on them.
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Loyalty
Lightbeam has been moving their system pretty well into being a more comprehensive solution to...
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Product
We would like Lightbeam to look into device-based remote patient monitoring as a second option.
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Value
We are getting dollars because of the things the system helps us with.
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Operations, Product
The system is complicated. It isn't for novices; people have to actually learn how to use it because...
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Loyalty, Product
I am very satisfied with the system, but things are changing, and I want more from it.
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Relationship
We meet with Lightbeam's people frequently. We have a very involved, connected relationship with...
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Operations
We have done fine with Lightbeam's implementation services. However, getting certain practices...
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Relationship
One thing I like about working with Lightbeam is they are very fast to respond to inquiries. Getting...
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Relationship
I like that Lightbeam sends us monthly advisory reports where they compile a massive amount of data...
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Relationship
Lightbeam’s upper management is easily accessible if we need them, but we rarely do. On occasion, we...
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Operations, Product
I like that Lightbeam has education within the platform that gives us a lot of information. If I am...
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Operations
As part of Lightbeam's training, they have a mock system where I can pull up certain things, but I...
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Operations, Product
Lightbeam is constantly implementing upgrades. The product’s design is very well done, and I can't...
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Product
I work with large amounts of data at once, and it can be cumbersome to get all of the data in...
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Culture, Product
The Lightbeam solution is absolutely doing what we ask it to do solidly. It is doing what we...
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Relationship
The only reason I am not fully satisfied with the vendor's proactivity is that there are some things...
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Loyalty, Relationship, Product
An example of the vendor delivering new technology that meets our needs is the functionality for...
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Product
If we are trying to share information externally, we have to put it in a different format, but I am...
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Culture, Relationship
Lightbeam keeps their promises. They also make their own promises to us that we don’t even ask them...
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Operations
Something we encountered during our implementation was just the level of expertise of the...
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Loyalty
Getting started and onboarding with Lightbeam Population Health Management is a little hard, but I...
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Loyalty
We chose Lightbeam's product because it could manage the different types of contracts that we needed...
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Loyalty, Product
Lightbeam's product is a robust population health analytics tool. The vendor is a clinical partner...
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Product, Value
With Lightbeam's product, we can track the evolution of a program and patient or a specific cohort...
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Relationship
We do goal setting every year with Lightbeam, and sometimes we evaluate things throughout the year....
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Relationship
Lightbeam still requires provider engagement to help produce a product; the product is not an...
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Operations
Lightbeam offers some generic baseline training. They offer one-on-one training on specifics if we...
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Relationship
The Lightbeam advisor and project manager are a team. That has been fantastic. Those people are...
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Relationship, Product
The proactiveness of some of Lightbeam’s tools not only reflects their team but also their evolution...
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Relationship
We have pretty good access to people from Lightbeam, but that doesn't mean that those people can do...
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Product
We use Lightbeam's product in an integrated network call, and the product is not as effective for...
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Product
It is a strength of the product that we can produce our own reports in the system. We are satisfied...
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Product
Lightbeam doesn’t have a lot in the way of usable canned reports. Somebody else might find the...
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Relationship
The configurability and customizability of the application are top notch. The strength of the...
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Loyalty, Product
Lightbeam should continue to modernize the analytics of their product. The system works great, but I...
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Product
One of Lightbeam’s biggest strengths is the diversity of their solutions. There are many things...
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Product, Product, Value, Value
The product reduces ER visits and admissions. The ER is a dangerous place to be because it is where...
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Product, Product, Value, Value
We had a patient who came up as high risk in the system. That patient was asked to fill out a social...
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Loyalty, Loyalty
Lightbeam's system is an end-to-end solution with strategic analytics, opportunities, actionable...
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Product, Product
The system's greatest strengths are its ability to create real-time, interactive data and analytics...
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Loyalty, Loyalty, Product, Product
The product has predictive analytics. Those analytics will tell us which patients are likely to go...
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Product, Product, Value, Value
Lightbeam does a great job with integration. We have been able to integrate several different EMRs...
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Relationship, Relationship, Operations, Operations
Lightbeam doesn't just offer web support. They also offer real-time support. The vendor is...
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Relationship, Relationship
I would give the vendor's executive involvement a very high rating. I have spoken with Lightbeam's executives....
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Loyalty
In a preview of Lightbeam's road map, the vendor unveiled some new charts that we were interested...
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Relationship
When I log tickets, the vendor's support people get to those tickets quickly. However, I am not...
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Relationship
We have frequent calls with the vendor, and they will apprise us of anything coming up that they...
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Value
I haven't experienced Lightbeam delivering new technology yet, but I have heard about it. From what...
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Relationship
Lightbeam’s support team is responsive, and I can get to anybody at the vendor. When we identify...
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Relationship
We have to nudge Lightbeam’s support team a bit, but when we do, they respond and are very quick....
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Loyalty, Value
I am extremely impressed with Lightbeam, and there is no question of whether we will stay with them...
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Operations
We could have had some more training from Lightbeam. They did a great job, but they didn’t do an...
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Relationship
Lightbeam has done well. Before, the vendor wasn’t that engaged, interested, or committed. Now, they...
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Value
Before, Lightbeam was nickel-and-diming us for everything, and everything seemed to be expensive....
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