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Lightbeam Population Health Management Commentary
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Benjamin Cassity
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Featured  Report

Population Health Management 2024: Sample of Decisions Made by Large Acute Care Organizations Center on a Few Broad Platforms
Population Health Management 2024:
Sample of Decisions Made by Large Acute Care Organizations Center on a Few Broad Platforms
October 2024
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Commentary Summary

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User Commentary

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CMO

Loyalty, Product

There are some things that could be better to meet our needs in Lightbeam Population Health...

Nov 2025
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CMO

Product

Everybody who uses Lightbeam Population Health Management is happy with it and its ease of use.

Nov 2025
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Analyst/Coordinator

Culture, Value

Lightbeam is very receptive. They are proactive when it comes to coming up with solutions. It is...

Nov 2025
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Manager

Relationship

My favorite thing about Lightbeam's system is that we can go straight to someone at Lightbeam with...

Nov 2025
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COO

Loyalty, Relationship

In the past, Lightbeam struggled a little bit, but lately, they have had some very strong responses...

Nov 2025
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COO

Value

Lightbeam Population Health Management is too expensive.

Nov 2025
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CEO/President

Loyalty, Product

Lightbeam's system is made to be very end-user driven, so the clinic people are seeing the data,...

Oct 2025
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CEO/President

Value

When we ask Lightbeam for customization, we have to have a discussion and pay for it.

Oct 2025
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(0)
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CEO/President

Relationship

Lightbeam is great to work with. Whenever there is an issue and it gets brought up and taken up the...

Oct 2025
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(0)
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Manager

Relationship

The vendor's people do their best to answer all of our questions, and they are always available. I...

Oct 2025
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Manager

Relationship

I am honestly very impressed with how responsive the vendor is. Whenever I give feedback, like...

Oct 2025
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Manager

Value

The vendor charges us, but I wouldn't say that they nickel-and-dime us. Even when we try to get by...

Oct 2025
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Manager

Loyalty, Product

I really like the mechanisms the vendor has created for cohorts, including AI enablement. Even...

Oct 2025
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(0)
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Manager

Relationship

Lightbeam really needs better alignment with their support team. There seems to be a disconnect...

Oct 2025
||
(0)
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Manager

Product

I appreciate the system's automation features and its ability to automatically distribute reports or...

Oct 2025
||
(0)
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Manager

Product

I really love the system's ADT insights and how data is fed into the clinical summary for each...

Oct 2025
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(0)
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VP/Other Executive

Culture, Value

I would tell someone considering purchasing Lightbeam Population Health Management to be very...

Oct 2025
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VP/Other Executive

Loyalty, Value

We are evaluating the application's cost, and we have come the decision that we are eventually going...

Oct 2025
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(0)
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VP/Other Executive

Value

Recently, Lightbeam hasn't avoided charging us as much as they did before. Historically, they were...

Oct 2025
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(0)
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VP/Other Executive

Product

There are parts of the system's upgrades that we can only see in production that we can't see in the...

Oct 2025
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VP/Other Executive

Product, Value

The system supports us from a clinically-integrated network perspective because it allows us to...

Oct 2025
||
(0)
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VP/Other Executive

Relationship

I don't spend a ton of time using Lightbeam's ticketing system, but Lightbeam is fairly supportive...

Oct 2025
||
(0)
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VP/Other Executive

Loyalty, Product

The tool has a lot of uses and use cases. It has a lot of information, but we are at the point where...

Oct 2025
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(0)
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VP/Other Executive

Product

The data that we are able to pull from the system has significant challenges, like some of the claim...

Oct 2025
||
(0)
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VP/Other Executive

Loyalty, Operations

Lightbeam does a nice job of training, and they deliver a lot of new technology. The vendor is...

Oct 2025
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(0)
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VP/Other Executive

Culture, Value

In terms of recommending the system, I would encourage others to include Lightbeam in their RFPs. I...

Oct 2025
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(0)
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CPO/CHRO

Relationship, Operations, Product

Lightbeam Population Health Management has the MSSP claims process down. They have integrated some...

Aug 2025
||
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CPO/CHRO

Operations

Lightbeam's training is different depending on who our account team representative is. However, I...

Aug 2025
||
(0)
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CPO/CHRO

Value

The system's data doesn't always match what we expect. The system will say that our performance on...

Aug 2025
||
(0)
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CPO/CHRO

Loyalty

I don't know whether Lightbeam Population Health Management is part of our long-term plans. We are...

Aug 2025
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Analyst/Coordinator

Product

There have been several things that we have needed in Lightbeam for our doctors to do their reports,...

Jun 2025
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Analyst/Coordinator

Product

We have a lot of interfaces between Lightbeam's system and a lot of the major hospitals in our area....

Jun 2025
||
(0)
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Analyst/Coordinator

Value

Most of the things that Lightbeam does have additional charges. We are charged for our population,...

Jun 2025
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Analyst/Coordinator

Relationship

For the most part, we love Lightbeam. Everything works out great. If the vendor says that something...

Jun 2025
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Analyst/Coordinator

Value

We have the ability to create a lot of our own charts for risk management and cohort trending in...

Jun 2025
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Director

Product

We have MSSP, Medicare Advantage, ACO REACH, and a commercial ACO. The solution can distinguish all...

Jun 2025
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Director

Product

The vendor built an ADT chart so we could get HIE data. That has been super helpful. Living in the...

Jun 2025
||
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Director

Product

We can really customize the hierarchy in the solution to fit our company according to clinics,...

Jun 2025
||
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Director

Relationship

We have a great advisory contact. They are able to manipulate the data on their end to build us...

Jun 2025
||
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Director

Product

The vendor has built solutions not just for claims feeds. We can link in EMRs, and that gives us a...

Jun 2025
||
(0)
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Director

Product

We leverage the care management module of Lightbeam with our entire CIN care management team. That...

Jun 2025
||
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Director

Loyalty, Relationship, Product

Especially for MSSP, the vendor just keeps pushing out new reports and data sets. Talking about our...

Jun 2025
||
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Director

Product

We were able to build custom reports on the back end. The premade charts didn't match what our...

Jun 2025
||
(0)
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Director

Product

Saying whether the vendor is proactive can be hard because of the customization. We can customize...

Jun 2025
||
(0)
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Director

Product

We really like the solution because it can take multiple plans, distinguish all those contracts, and...

Jun 2025
||
(0)
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Director

Relationship

The vendor's new Chief Marketing Officer wants to meet all the clients, and that is great.

Jun 2025
||
(0)
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Director

Value

We definitely feel like we are getting our money’s worth.

Jun 2025
||
(0)
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Director

Relationship

We have a regular call with Lightbeam where we go through everything. We go through every single...

Jun 2025
||
(0)
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Director

Operations

There are so many charts and so many capabilities in the solution. We purposely limit what a lot of...

Jun 2025
||
(0)
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CEO/President

Product, Value

Without the kind of people process, technology, and infrastructure we get from Lightbeam, as well as...

May 2025
||
(0)
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CEO/President

Relationship

I can communicate with the top executives at Lightbeam anytime. A year from now, Lightbeam will...

May 2025
||
(0)
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CEO/President

Relationship

The vendor is great at support. We have tremendous stability in terms of the person who helps us...

May 2025
||
(0)
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CEO/President

Relationship, Product, Value

We have a product that engages our high-risk patients with community health workers. We identify...

May 2025
||
(0)
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CEO/President

Loyalty, Product, Value

We are now working on managing how to measure the benefit from a continuity perspective year over...

May 2025
||
(0)
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CEO/President

Product, Value

The good news is that this system is what keeps a lot of top-performing providers in business today....

May 2025
||
(0)
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CEO/President

Product

The vendor must recognize that data and analytics are one thing. Being able to identify patients,...

May 2025
||
(0)
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CEO/President

Loyalty, Product

Lightbeam is really progressive. A lot of people say their system can feed the EMR their...

May 2025
||
(0)
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CEO/President

Relationship, Product

Things are going really well with Lightbeam. One of the nice things is that they adapted AI many...

May 2025
||
(0)
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COO

Loyalty, Value

Lightbeam is not part of my long-term plans. Lightbeam Population Health Management is untenable. It...

Apr 2025
||
(0)
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COO

Relationship

We dealt with an executive of Lightbeam. The people at the support level for Lightbeam were...

Apr 2025
||
(0)
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COO

Loyalty, Product, Value

An area of opportunity for Lightbeam is a greater impact on financials for value-based partners. We...

Apr 2025
||
(0)
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VP/Other Executive

Relationship

The people that take care of us at Lightbeam take really good care of us. We get to meet regularly...

Apr 2025
||
(0)
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VP/Other Executive

Product

Lightbeam’s cohort management abilities to follow and manage specific populations within our...

Apr 2025
||
(0)
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VP/Other Executive

Product

We have had issues with some of Lightbeam’s risk performance modeling in versions and quality...

Apr 2025
||
(0)
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VP/Other Executive

Operations, Product

Lightbeam is not a health system and is not provider based, so sometimes there are gaps in their...

Apr 2025
||
(0)
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Analyst/Coordinator

Culture, Relationship

Working with Lightbeam has been wonderful. They are always on the topic of conversation to help me...

Apr 2025
||
(0)
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Analyst/Coordinator

Loyalty

We haven't been able to utilize the full functionality of Lightbeam Population Health Management so...

Apr 2025
||
(0)
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COO

Loyalty, Product

It is imperative that we have the ability to track performance on distinct performance years by...

Apr 2025
||
(0)
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COO

Product

The product is a little overwhelming for somebody who comes in and feels like there is so much...

Apr 2025
||
(0)
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COO

Loyalty, Operations

Overall, we were focused on being expeditious with our launch because we had some deadlines and...

Apr 2025
||
(0)
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COO

Value

There are some things that we still need to refine in terms of complete usability on quality...

Apr 2025
||
(0)
 Thank you  Helpful

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COO

Operations

Occasionally, we get a heads-up that something is going on or the vendor has noticed some things and...

Apr 2025
||
(0)
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COO

Product

Overall, there have been some discoveries in how Lightbeam's system manages data. As a population...

Apr 2025
||
(0)
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COO

Loyalty, Operations

We have done quite a bit of our own exploration and training, but our satisfaction with training has...

Apr 2025
||
(0)
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COO

Loyalty, Relationship

Lightbeam mostly keeps all promises. There are always things that fall a little short of...

Apr 2025
||
(0)
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COO

Culture, Loyalty

One of the things that I appreciated about Lightbeam’s model was the ability to choose certain...

Apr 2025
||
(0)
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COO

Loyalty, Product

One of our bigger challenges has been being able to identify when we have something like a data...

Apr 2025
||
(0)
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COO

Relationship

The product has lots of great functionality. The vendor has built some things quickly that, based on...

Apr 2025
||
(0)
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Director

Relationship, Operations

Lightbeam always offers the training sessions and manuals, and they do the upgrades. Due to the...

Apr 2025
||
(0)
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Director

Product, Value

All the data is in Lightbeam Population Health Management. Like anything in healthcare, it is just a...

Apr 2025
||
(0)
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Director

Product

Lightbeam Population Health Management does well with what it promises. The risk score analysis is...

Apr 2025
||
(0)
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Director

Value

If we had unlimited resources, Lightbeam Population Health Management certainly would meet all our...

Apr 2025
||
(0)
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Director

Product

One of the shortfalls of Lightbeam Population Health Management is that there is a huge learning...

Apr 2025
||
(0)
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Director

Product

The areas that Lightbeam Population Health Management misses are in the reporting function....

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations

Lightbeam is a great partner. They offer great services, and they are consistent. We are very happy...

Feb 2025
||
(0)
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Analyst/Coordinator

Operations

Lightbeam Population Health Management is user friendly, but there is a lot of information to get...

Feb 2025
||
(0)
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Analyst/Coordinator

Product

We give Lightbeam our claim file data for a couple of our large commercial payers. We go back into...

Feb 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations

Lightbeam is constantly coming up with upgrades, and we attend their webinars on their new upgrades....

Feb 2025
||
(0)
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Analyst/Coordinator

Culture, Value

When we go to Lightbeam with one-off things we need help with, they don't nickel-and-dime us. We...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty, Relationship

We have had some reporting problems with the system. However, Lightbeam's executives have met with...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Lightbeam has advisory meetings. Those haven't been very useful. The vendor will give proactive...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Typically, we will have issues with Lightbeam Population Health Management after an upgrade, so...

Feb 2025
||
(0)
 Thank you  Helpful

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Manager

Operations

Last year, we were using Lightbeam's Creator Studio more. That was a new tool that Lightbeam...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are working through some issues that we have with Lightbeam. We use their tool slightly...

Feb 2025
||
(0)
 Thank you  Helpful

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Manager

Value

Lightbeam avoids charging for every little thing now. In the past, we felt like they were charging...

Feb 2025
||
(0)
 Thank you  Helpful

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