Lightbeam Population Health Management
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Bradley Hunter
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User Commentary

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Director

Loyalty, Product

Lightbeam's product is a robust population health analytics tool. The vendor is a clinical partner...

Jun 2023
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Director

Product, Value

With Lightbeam's product, we can track the evolution of a program and patient or a specific cohort...

Jun 2023
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Director

Relationship

We do goal setting every year with Lightbeam, and sometimes we evaluate things throughout the year....

Jun 2023
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Director

Relationship

Lightbeam still requires provider engagement to help produce a product; the product is not an...

Jun 2023
||
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Director

Operations

Lightbeam offers some generic baseline training. They offer one-on-one training on specifics if we...

Jun 2023
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Director

Relationship

The Lightbeam advisor and project manager are a team. That has been fantastic. Those people are...

Jun 2023
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Director

Relationship, Product

The proactiveness of some of Lightbeam’s tools not only reflects their team but also their evolution...

Jun 2023
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VP/Other Executive

Relationship

We have pretty good access to people from Lightbeam, but that doesn't mean that those people can do...

May 2023
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VP/Other Executive

Product

We use Lightbeam's product in an integrated network call, and the product is not as effective for...

May 2023
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VP/Other Executive

Product

It is a strength of the product that we can produce our own reports in the system. We are satisfied...

May 2023
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VP/Other Executive

Product

Lightbeam doesn’t have a lot in the way of usable canned reports. Somebody else might find the...

May 2023
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COO

Relationship

The configurability and customizability of the application are top notch. The strength of the...

May 2023
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COO

Loyalty, Product

Lightbeam should continue to modernize the analytics of their product. The system works great, but I...

May 2023
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COO

Product

One of Lightbeam’s biggest strengths is the diversity of their solutions. There are many things...

May 2023
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CEO/President

Product, Product, Value, Value

The product reduces ER visits and admissions. The ER is a dangerous place to be because it is where...

Apr 2023
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CEO/President

Product, Product, Value, Value

We had a patient who came up as high risk in the system. That patient was asked to fill out a social...

Apr 2023
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CEO/President

Loyalty, Loyalty

Lightbeam's system is an end-to-end solution with strategic analytics, opportunities, actionable...

Apr 2023
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CEO/President

Product, Product

The system's greatest strengths are its ability to create real-time, interactive data and analytics...

Apr 2023
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CEO/President

Loyalty, Loyalty, Product, Product

The product has predictive analytics. Those analytics will tell us which patients are likely to go...

Apr 2023
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CEO/President

Product, Product, Value, Value

Lightbeam does a great job with integration. We have been able to integrate several different EMRs...

Apr 2023
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CEO/President

Relationship, Relationship, Operations, Operations

Lightbeam doesn't just offer web support. They also offer real-time support. The vendor is...

Apr 2023
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CEO/President

Relationship, Relationship

I would give the vendor's executive involvement a very high rating. I have spoken with Lightbeam's executives....

Apr 2023
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Analyst/Coordinator

Loyalty

In a preview of Lightbeam's road map, the vendor unveiled some new charts that we were interested...

Mar 2023
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Analyst/Coordinator

Relationship

When I log tickets, the vendor's support people get to those tickets quickly. However, I am not...

Mar 2023
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Analyst/Coordinator

Relationship

We have frequent calls with the vendor, and they will apprise us of anything coming up that they...

Mar 2023
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VP/Other Executive

Value

I haven't experienced Lightbeam delivering new technology yet, but I have heard about it. From what...

Mar 2023
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VP/Other Executive

Relationship

Lightbeam’s support team is responsive, and I can get to anybody at the vendor. When we identify...

Mar 2023
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VP/Other Executive

Relationship

We have to nudge Lightbeam’s support team a bit, but when we do, they respond and are very quick....

Mar 2023
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VP/Other Executive

Loyalty, Value

I am extremely impressed with Lightbeam, and there is no question of whether we will stay with them...

Mar 2023
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VP/Other Executive

Operations

We could have had some more training from Lightbeam. They did a great job, but they didn’t do an...

Mar 2023
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VP/Other Executive

Relationship

Lightbeam has done well. Before, the vendor wasn’t that engaged, interested, or committed. Now, they...

Mar 2023
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VP/Other Executive

Value

Before, Lightbeam was nickel-and-diming us for everything, and everything seemed to be expensive....

Mar 2023
||
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Director

Product

A tile approach on the home screen would not be a bad option for the product. That would allow for...

Mar 2023
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Director

Value

The vendor has helped us make provider reports from one slide so that we can identify small cohorts...

Mar 2023
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CMO

Product

We are very pleased with the Lightbeam population health analytics platform. It is powerful in the...

Mar 2023
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CMO

Relationship

The strongest part of Lightbeam is probably the professional team that connects with us. The team...

Mar 2023
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Director

Product

I love the solution. Lightbeam just gave me a few updates that I am super happy about.

Mar 2023
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Director

Product

We would like to have more control over the product on our side. We want an improved ability to...

Mar 2023
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Director

Relationship

I don’t know who my account manager is because once I get ahold of one person at Lightbeam, they...

Mar 2023
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Director

Operations

The vendor is indispensable when it comes to the availability of training. They provide new training...

Mar 2023
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Director

Relationship

The vendor doesn’t boast about things that are unavailable. They go out of their way to show us what...

Mar 2023
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Director

Product

With the reporting from Lightbeam Population Health Management, we have been able to work with...

Mar 2023
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Director

Relationship, Operations

Lightbeam tries to upgrade the product as best as possible. They are very hands on when we have...

Mar 2023
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CMO

Loyalty, Product

I hope Lightbeam will lean into the data aggregation and reporting for the eCQM work that is coming...

Mar 2023
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CMO

Product

We send data feeds into the Lightbeam platform, and that works fine for integration.

Mar 2023
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CMO

Relationship, Product

The analytics and program review aspects of the solution are easy to use. However, the frontline...

Mar 2023
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CMO

Relationship

The support is outstanding. When we raise a concern, the support personnel respond really quickly,...

Mar 2023
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Director

Relationship

The most beautiful thing about working with Lightbeam is that I feel like I am dealing with humans...

Mar 2023
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Director

Relationship

The people we work with at Lightbeam are very intuitive. They are always looking at things they can...

Mar 2023
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Director

Relationship

It has taken a lot of time to get any acknowledgment of a problem from Lightbeam’s executive team....

Mar 2023
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Director

Product

Lightbeam has an established platform. That is probably only a strength if an organization is a...

Mar 2023
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Director

Operations, Product

A lot of the system's reports don't have explanations or definitions. There is not an intuitive...

Mar 2023
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COO

Loyalty, Relationship

We can't imagine any scenario where Lightbeam wouldn't be going full-steam ahead, staying on top of...

Mar 2023
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COO

Relationship

Lightbeam is responsive and supportive with anything that we can't pull out of the front end. The...

Mar 2023
||
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COO

Loyalty, Product

We would like to see insurance matching improved with Lightbeam. Getting our population on what...

Mar 2023
||
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COO

Relationship, Operations

Lightbeam is very efficient in terms of getting us release notes, doing calls, and doing education....

Mar 2023
||
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COO

Culture

If Lightbeam promotes something, the system does what the vendor promises it does.

Mar 2023
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COO

Loyalty, Product

There are a few things we would like to see from Lightbeam. For example, we want to see an...

Mar 2023
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COO

Relationship

We have the best account manager from Lightbeam, and our advisory data person is phenomenal. The...

Mar 2023
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Manager

Loyalty, Value

I would buy Lightbeam Population Health Management again. If we had implemented it correctly and had...

Mar 2023
||
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Director

Loyalty

Because of the way we do business and our requirements around what we can and cannot share, there...

Mar 2023
||
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Director

Culture

There were a lot of growing pains with Lightbeam because of the volume and the nature of the data....

Mar 2023
||
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Director

Relationship

Overall, our experience with Lightbeam is very good. We have been very happy. Lightbeam is very open...

Mar 2023
||
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Director

Culture, Relationship, Product

There are a number of iterations required to get the data to the place that we need it to be. There...

Mar 2023
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Director

Loyalty, Product

Over the last couple of years as I have watched the product mature on our side, it has come a long...

Mar 2023
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CEO/President

Operations

We are only training a small number of people on Lightbeam's system because our doctors aren't...

Mar 2023
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CEO/President

Product, Value

Lightbeam helps us indirectly with integration because it gives us ADT feeds from hospitals. The...

Mar 2023
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CEO/President

Relationship

Lightbeam's support is great. We have standing meetings with the vendor's people to review open...

Mar 2023
||
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CEO/President

Product

We have seen continual improvement from Lightbeam. They moved their system to the cloud, and it has...

Mar 2023
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CEO/President

Product, Value

Lightbeam had added some additional features. Those features aren't huge, but they have added...

Mar 2023
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Manager

Operations

Lightbeam doesn’t really reach out with training opportunities; we have to dig for those ourselves....

Mar 2023
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Manager

Operations, Product

Lightbeam Population Health Management requires a lot of clicks. With the front-end being Tableau,...

Mar 2023
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Manager

Value

Our big issues with the product are based on our inability to get all of our sources in the product....

Mar 2023
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Manager

Relationship

We tend to catch more issues than the vendor notifies us of after system refreshes, such as an issue...

Mar 2023
||
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Manager

Relationship, Product

Lightbeam came out with a new feature for front-end chart manipulation that should be a bit of a...

Mar 2023
||
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CFO

Loyalty, Relationship

I am satisfied. In the last couple of years, Lightbeam has amped up their support, and they are...

Feb 2023
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CFO

Product

Lightbeam's system has a ribbon that can be integrated into various EMR systems, and if a provider...

Feb 2023
||
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CFO

Product

Lightbeam's system has dashboards available, but we want to customize the dashboards to facilitate...

Feb 2023
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VP/Other Executive

Product

The fundamental thing that I hear from end users is that the face sheets are often incorrect, and...

Jan 2023
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VP/Other Executive

Loyalty, Relationship

Looking to the future, Lightbeam can respond and leave me very happy, or they can respond poorly and...

Jan 2023
||
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VP/Other Executive

Product

Lightbeam's product has some good reports that show outcomes, and their new technology plays in the...

Jan 2023
||
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VP/Other Executive

Relationship, Value

Part of Lightbeam’s schtick is that they tap into HEDIS, but they could do a lot more to advise us...

Jan 2023
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VP/Other Executive

Relationship, Value

Lightbeam can replicate many of our reports, but they have been less than proactive in trying to...

Jan 2023
||
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VP/Other Executive

Product

The vendor’s upgrade process could be streamlined. Right now, their upgrade process involves...

Jan 2023
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VP/Other Executive

Relationship

My experience with the product has been mixed. The vendor has a good product, and Lightbeam is a...

Jan 2023
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Analyst/Coordinator

Relationship

It is nice to have a Lightbeam representative dedicated to our organization to follow up on all the...

Jan 2023
||
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Analyst/Coordinator

Operations

Lightbeam has lunch-and-learn sessions on a frequent basis where they typically go through new...

Jan 2023
||
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Analyst/Coordinator

Product

The biggest thing the vendor could do would be to realize who their customers are and realize that...

Jan 2023
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Analyst/Coordinator

Operations, Product

Lightbeam Population Health Management is not very intuitive at all. It takes a lot of effort from...

Jan 2023
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Analyst/Coordinator

Relationship, Product

There are usually bugs with Lightbeam’s upgrades, but there are usually not too many, and the vendor...

Jan 2023
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Analyst/Coordinator

Product

I would tell others that, based on my experience and on talking to other customers, Lightbeam's...

Jan 2023
||
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Director

Loyalty

We chose Lightbeam's solution over other solutions because it has the best value.

Dec 2022
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Director

Operations, Product

The integration with Lightbeam's product and our EMR has been very challenging and has still not...

Dec 2022
||
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Director

Relationship

Lightbeam has very nice people, and the product is pretty good. But the vendor's communication is...

Dec 2022
||
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Director

Relationship

The big opportunities for improvement with Lightbeam are twofold. We have unusual EMR fairness, and...

Dec 2022
||
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Director

Product

The product is intuitive and straightforward. It has some idiosyncrasies and restrictions...

Dec 2022
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Director

Operations

The implementation of the product has been a bear. The big thing is that none of the solutions are...

Dec 2022
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CMO

Loyalty, Relationship

We are constantly thinking of new things that we want from the product, and Lightbeam is open to our...

Nov 2022
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CMO

Relationship

Lightbeam is constantly thinking outside of the box and beyond the product. The vendor tries to...

Nov 2022
||
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CMO

Relationship

We have had a very good relationship with Lightbeam. The company has been small enough to give us a...

Nov 2022
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CMO

Relationship

Our team meets with Lightbeam on a regular basis to discuss advisory services.

Nov 2022
||
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CMO

Product

The product is not designed for providers to go in and work. Going in and poking around would be a...

Nov 2022
||
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Director

Culture, Relationship

Lightbeam doesn’t keep their promises. During one of our recent partnerships, there were some heavy...

Aug 2022
||
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Director

Culture, Value

Lightbeam doesn’t avoid extra charges. At least half of the invoices I have received in the last few...

Aug 2022
||
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Director

Product

The system's verbiage and filters for running advanced analytics or cohort analysis reports are not...

Aug 2022
||
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Director

Relationship, Product

Unlike other vendors I have worked with, Lightbeam gives us next to no warning or information about...

Aug 2022
||
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Director

Relationship

We had an issue with Lightbeam recently that caused a complete, show-stopping outage. We weren’t...

Aug 2022
||
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Director

Relationship

I am in contact with Lightbeam executives. They join some of our meetings, and I have been very...

Aug 2022
||
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Director

Relationship

Lightbeam’s ticketing support system is not effective. The majority of the technical resources that...

Aug 2022
||
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Director

Relationship, Product

We have various remote agent EMR connections. Sometimes, the remote agent will go down or there will...

Aug 2022
||
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Director

Operations

A significant number of our practices are not logging in to Lightbeam's system at all. I don't feel...

Aug 2022
||
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Director

Loyalty, Relationship

I have been on Lightbeam like white on rice because I want to extend our contract. We don't want to...

Aug 2022
||
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VP/Other Executive

Culture, Relationship

I would say that Lightbeam keeps their promises. There have probably been instances where that...

Jun 2022
||
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VP/Other Executive

Culture, Value

Everything that medical vendors offer is too expensive. However, Lightbeam doesn't charge us for...

Jun 2022
||
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VP/Other Executive

Operations, Product

The vendor's upgrades could be better, but that isn't entirely the vendor's fault. Some situations...

Jun 2022
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VP/Other Executive

Product

None of our end users complain about the system's interface. That interface is pretty simple. It is...

Jun 2022
||
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VP/Other Executive

Relationship

I would like to receive more ongoing support from the vendor. Due to the kind of contract that we...

Jun 2022
||
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VP/Other Executive

Relationship

It is never too difficult for us to get ahold of Lightbeam's people when we need something.

Jun 2022
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Analyst/Coordinator

Loyalty

Whether or not Lightbeam's system will be a part of our long-term plans remains to be seen. Our...

Jun 2022
||
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Analyst/Coordinator

Product

Lightbeam's system ingests our claims, and I have not worked with any other population health tools...

Jun 2022
||
(0)
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Analyst/Coordinator

Culture, Loyalty, Value

We are evaluating whether we want to stick with Lightbeam's product or move on. We are determining...

Jun 2022
||
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Analyst/Coordinator

Relationship

Lightbeam has had a tremendous amount of turnover. Our organization has had to sacrifice for that,...

Jun 2022
||
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Analyst/Coordinator

Relationship, Product

We are working tremendously hard on so many configurations in Lightbeam's system for clinical data,...

Jun 2022
||
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