Commentary Summary
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User Commentary
Relationship
The support is excellent. If I absolutely have to have support for something critical, I have my...
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Product
We are very complicated because we have multiple different EMRs, but we have been able to integrate...
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Value
We have definitely received our money's worth. We are a small facility, so we are not a big hospital...
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Loyalty, Relationship, Product
We often worry about bugs after an upgrade, and those have been pretty minimal. Lightbeam tests the...
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Relationship, Product
I have been in IT and data analytics for years, and Lightbeam is the best vendor I have ever worked...
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Operations
Lightbeam's training is really good. If we need supplemental training, Lightbeam is pretty good....
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Loyalty, Product
The product meets all my needs, but there is always room for improvement. With additional...
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Loyalty, Operations
Lightbeam's system is a high-level application, and I’m still trying to figure out how to bring the...
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Operations, Product
There have been some hiccups with the upgrades. Most of the hiccups are actually other things...
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Relationship, Value
Lightbeam is moving ahead quickly. Lightbeam’s advisory services and support are very good. I'm not...
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Product
Lightbeam’s training is good. Lightbeam Population Health Management is an industrial-strength...
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Loyalty
We decided to leave Lightbeam Population Health Management because we work clinically in another...
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Product
Lightbeam's system is a tough thing to use, but it is better than other solutions I have used....
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Relationship
Lightbeam has been very good to us. Their product managers and the team interfacing with us have...
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Relationship, Operations
I would tell someone considering working with Lightbeam that they are very customer focused. There...
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Product
Nothing works as promoted in my opinion. The user interface of Lightbeam Population Health...
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Relationship
We have expanded our work with Lightbeam quite a bit, getting into custom development work and other...
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Culture, Value
We have a good contract with Lightbeam, so I would say we get our money's worth. Some of our most...
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Loyalty
Lightbeam Population Health Management is a great product and one of the best out there. It is just...
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Operations
Lightbeam had us with an implementation team that eventually did not work out. That set us back...
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Culture, Product
The core platform is great, and it does everything we need it to. It is an amazing product, but the...
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Relationship
Lightbeam is super proactive, and there is very high engagement. There is a lot of support; we can't...
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Culture, Relationship
We recently had a conversation about governance with Lightbeam that should have been had earlier,...
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Culture, Operations
We have had to go back to the vendor, and they have had to give us credits and stuff like that. We...
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Culture
The sales team at Lightbeam definitely didn't know their product, and they misled us quite a bit on...
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Loyalty, Operations, Value
We settled on Lightbeam ultimately because its integration was successful with our EHR, the...
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Relationship, Operations
Lightbeam has helped us understand the impact of their new version. In addition, our project manager...
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Operations
Lightbeam’s overall implementation process has been seamless, but there are some bugs in the...
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Product
Lightbeam Population Health Management offers some really robust care management reporting for...
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Operations
Lightbeam does offer a lot of resources. They have eLearning and online training with a live...
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Relationship, Operations
There has been a lot of turnover on the Lightbeam side, so for a couple of the projects and a couple...
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Operations
I don't feel like there was a plan with the implementation. We just got thrown into it. I started...
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Relationship
The people at Lightbeam have been fantastic to work with. There are a few who really stand out. It...
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Culture, Loyalty
I saw a Lightbeam presentation and saw that they had grown a lot and that their offering was a lot...
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Relationship, Operations, Product
I would tell others to make sure they know what they want and how they want things to look from the...
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Relationship, Operations, Value
In terms of areas I would like Lightbeam to focus on, one is the speed of implementing. The team is...
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Loyalty
The real reason I chose Lightbeam was for their referral point program. That piece allows us to...
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Value
A large reason we like Lightbeam's system is that it is part of a hospital case management tool that...
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Loyalty
We were looking for a more macro-level kind of reporting. As we transitioned from paper to the EMR,...
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Value
I would tell a peer or friend Lightbeam has good people and a solid program. However, if I were...
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Relationship
Lightbeam is incredibly good with support. Their support team is really trying their very best. I...
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Product, Value
The downside to the system is that everything takes forever. I have never had to take longer than a...
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Operations, Value
The training is the weakest part of Lightbeam. We are nickel-and-dimed on just about anything. But...
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Relationship
I think the struggle with Lightbeam’s support is getting things done in a timely manner. Now, that...
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Culture, Relationship
Lightbeam had originally told us they could ingest all these payer claims and produce reports. They...
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Relationship
Lightbeam is not a bad vendor. We had a really good relationship, and Lightbeam did a really good...
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Loyalty
We moved away from Lightbeam Population Health Management with certain patient populations. That...
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Product
I would tell someone looking into Lightbeam's product that as an analytics tool, it provides the...
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Relationship, Operations
Once we got a lot of the bugs worked out, the experience was more satisfactory. But at times, we...
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Relationship
Lightbeam is not always proactive. I would like to see them try to anticipate what the issues might...
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Relationship, Value
We have a great relationship with Lightbeam, and we use their system basically every day. Lightbeam...
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Operations, Value
The system is a complicated product. Training seems to be a very big part of Lightbeam's platform...
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Relationship
Lightbeam is very service oriented. They are quick to help us and come up with ideas. The vendor is...
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Product, Value
To deliver on our needs, Lightbeam would have to completely rewrite a lot of their applications....
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Loyalty
For what we are using Lightbeam's product for, it seems adequate for now. However, because we don't...
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Product
Lightbeam Population Health Management is pretty well integrated, and we are always looking for ways...
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Relationship
Lightbeam has been very engaged with us, and if we have a question or a change request, they are...
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Loyalty, Value
In the population health industry, we are still figuring out how to measure the worth of products...
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Loyalty, Product
I would tell a peer that if they are going to use Lightbeam Population Health Management, they need...
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Relationship
Lightbeam should focus more on their help desk. I feel like it takes a long time to resolve the...
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Product, Value
The biggest outcome that we have seen from working with the system has been finding our gaps,...
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Relationship
Lightbeam has been performing well. We haven't really expanded what we have been doing with them, so...
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Relationship
We have had a customer advocate person from Lightbeam, but the person in that position has rotated a...
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Loyalty, Relationship, Product
When our organization was selecting a data aggregation vendor, Lightbeam won. Lightbeam has been...
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Value
Lightbeam tries to upsell various features, but that is not onerous. They avoid charging for every...
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Loyalty, Product
I'm generally satisfied with Lightbeam. I think our whole organization is. I need Lightbeam to...
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Relationship
First and foremost, I have been very pleased with Lightbeam’s leadership. The person assigned to us...
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Loyalty, Product
Lightbeam is agile and really going with the industry from everything that I have seen. For example,...
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Culture, Value
Lightbeam is pretty reasonable, and they have been very flexible with negotiating the pricing. They...
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Relationship, Operations
Regarding the implementations, we get really good support from Lightbeam. After an upgrade, we don't...
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Operations
There is ongoing training with Lightbeam. They have regular lunch-and-learn sessions and user...
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Product
I have recommended Lightbeam Population Health Management before. It is just a really good product....
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Loyalty, Product
Lightbeam Population Health Management is good. It could be better, like anything else. There are a...
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Relationship
Lightbeam’s ticketing system is really easy. We can get a call back if needed. The vendor is on top...
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Product
The system takes the data and integrates it right into the EHR. I would like the vendor to keep that...
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Product
I would give Lightbeam Population Health Management a fair C overall. The care coordination workflow...
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Operations
Lightbeam Population Health Management is a very inflexible platform. It takes a lot of training to...
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Loyalty
I have to report performance to our clients regularly, and I can't take what is on the Lightbeam...
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Relationship
Lightbeam has taken feedback and has stepped up their advisory service. We meet regularly with our...
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Operations
There were a lot of data glitches during our implementation. The vendor's team was good, but I did...
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Relationship
The Lightbeam support is very good. We still have access to a project manager that we have a regular...
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Relationship
Overall, our experience with Lightbeam has been very positive. The vendor keeps their commitments...
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Relationship
Lightbeam goes above and beyond. They ask us how we use the product, and they try to engage with our...
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Value
Due to our relationship with Lightbeam, we shouldn't have to continue to pay them for the product,...
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Loyalty, Relationship
One thing that Lightbeam could do better would be to figure out a way to steer us toward their...
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Loyalty
My recommendation to someone looking at Lightbeam's system would be to align with the vendor's...
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Relationship
We like Lightbeam’s client support people. They listen to suggestions and try to act on them.
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Loyalty
Lightbeam has been moving their system pretty well into being a more comprehensive solution to...
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Product
We would like Lightbeam to look into device-based remote patient monitoring as a second option.
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