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Lightbeam Population Health Management
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User Commentary

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Service and Support

Epic's support has been very good in the past, and it continues to be just as good now.

Nov 2022
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VP/Other Executive

Relationship

I went to a user group conference as a last-ditch effort to salvage the relationship. I went to the...

Nov 2022
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VP/Other Executive

Future Outlook

One barrier with Lightbeam is that we are looking for a tool for integrated care coordination,...

Nov 2022
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VP/Other Executive

Service and Support

Rather than giving us a carte-blanche analytics platform, the vendor creates canned reports that are...

Nov 2022
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Director

Relationship

Lightbeam doesn’t keep their promises. During one of our recent partnerships, there were some heavy...

Aug 2022
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Director

ROI / Cost (care and feeding)

Lightbeam doesn’t avoid extra charges. At least half of the invoices I have received in the last few...

Aug 2022
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Director

Functionality and Upgrades

The system's verbiage and filters for running advanced analytics or cohort analysis reports are not...

Aug 2022
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Director

Service and Support

Unlike other vendors I have worked with, Lightbeam gives us next to no warning or information about...

Aug 2022
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Director

Relationship

We had an issue with Lightbeam recently that caused a complete, show-stopping outage. We weren’t...

Aug 2022
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Director

Relationship

I am in contact with Lightbeam executives. They join some of our meetings, and I have been very...

Aug 2022
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Director

Service and Support

Lightbeam’s ticketing support system is not effective. The majority of the technical resources that...

Aug 2022
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Director

Functionality and Upgrades

We have various remote agent EMR connections. Sometimes, the remote agent will go down or there will...

Aug 2022
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Director

Service and Support

A significant number of our practices are not logging in to Lightbeam's system at all. I don't feel...

Aug 2022
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Director

Relationship

I have been on Lightbeam like white on rice because I want to extend our contract. We don't want to...

Aug 2022
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VP/Other Executive

Relationship

I would say that Lightbeam keeps their promises. There have probably been instances where that...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Everything that medical vendors offer is too expensive. However, Lightbeam doesn't charge us for...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The vendor's upgrades could be better, but that isn't entirely the vendor's fault. Some situations...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

None of our end users complain about the system's interface. That interface is pretty simple. It is...

Jun 2022
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VP/Other Executive

Relationship

I would like to receive more ongoing support from the vendor. Due to the kind of contract that we...

Jun 2022
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VP/Other Executive

Service and Support

It is never too difficult for us to get ahold of Lightbeam's people when we need something.

Jun 2022
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Analyst/Coordinator

Service and Support

Lightbeam’s ticket system is the worst. They use Salesforce. I am not sure what the platform is...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

Whether or not Lightbeam's system will be a part of our long-term plans remains to be seen. Our...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Lightbeam's system ingests our claims, and I have not worked with any other population health tools...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are evaluating whether we want to stick with Lightbeam's product or move on. We are determining...

Jun 2022
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Analyst/Coordinator

Relationship

Lightbeam has had a tremendous amount of turnover. Our organization has had to sacrifice for that,...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We are working tremendously hard on so many configurations in Lightbeam's system for clinical data,...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Lightbeam tends to nickel-and-dime us for their support. We have spent thousands of dollars on phone...

May 2022
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VP/Other Executive

Relationship

There is a lack of partnership with Lightbeam. They have not reached out to us to see why we aren't...

May 2022
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VP/Other Executive

Relationship

The things we have seen Lightbeam do and what they say they can do are pretty impressive today, but...

May 2022
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VP/Other Executive

Functionality and Upgrades

Lightbeam could improve their quality assurance process for rolling out modules. For instance,...

May 2022
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VP/Other Executive

Functionality and Upgrades

I use Lightbeam's system for my monthly operating reviews, so if any of the charts are down, I can't...

May 2022
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VP/Other Executive

Implementation and Training

We have to push for timelines and due dates regarding performance and behavior expectations. We have...

May 2022
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VP/Other Executive

Implementation and Training

The process of deploying new versions seems a little clunky at the moment. Lightbeam has a lot of...

May 2022
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VP/Other Executive

Future Outlook

Lightbeam has things they have to prove to us. Lightbeam did a nice demo, but I hear from other...

May 2022
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VP/Other Executive

Relationship

We have had to do a lot of things ourselves. Our relationship with Lightbeam is like them giving us...

May 2022
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VP/Other Executive

Relationship

Lightbeam is the expert, and we are still learning. Currently, they are not providing much value at...

May 2022
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VP/Other Executive

Interfacing and Integration

Getting Lightbeam's product connected to our HIE and having Lightbeam be proactive and come up with...

May 2022
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VP/Other Executive

Functionality and Upgrades

If properly functioning, the population health analytics within the Lightbeam system would provide...

May 2022
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VP/Other Executive

Relationship

Lightbeam is below average. We have a list of issues. There has been a lot of turnover with our...

May 2022
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VP/Other Executive

Implementation and Training

There were Webex meetings and initial trainings years ago, but there hasn't been anything since....

May 2022
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VP/Other Executive

Functionality and Upgrades

One of the missing pieces in Lightbeam's system is a care management module that can support the...

May 2022
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VP/Other Executive

Functionality and Upgrades

Lightbeam's system is pretty easy to use. The functionality for predictive analytics is there. We...

May 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We have a lot of conversations with Lightbeam that don't end with a consultation or invoice, so I...

May 2022
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VP/Other Executive

Lessons Learned

I don't think we are receiving our money's worth with Lightbeam's system. I wouldn't recommend the...

May 2022
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VP/Other Executive

Service and Support

Lightbeam has a number of clients. If one client finds an issue with a module, Lightbeam should...

May 2022
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VP/Other Executive

Relationship

We have frequent meetings with the Lightbeam team. Our assigned project manager brings in whoever is...

May 2022
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VP/Other Executive

Interfacing and Integration

We are building our integrated care model where we are teaching the practices how to go in and look...

May 2022
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VP/Other Executive

Functionality and Upgrades

We paused the integration between Lightbeam's system and our EMR. The worst thing Lightbeam can do...

May 2022
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Director

Future Outlook

I have been extremely impressed with the new analytic service that Lightbeam is rolling out. As part...

May 2022
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Director

Interfacing and Integration

The solution has a nice integration option when it comes to printing things out at the practice...

May 2022
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Director

Service and Support

We sometimes face challenges with the vendor's ability to quickly load or correct issues with the...

May 2022
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Director

Future Outlook

We are only using one piece of the system. We have seen demonstrations for everything else that the...

May 2022
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Director

Functionality and Upgrades

We like the solution because it is easy for us to use. Its interface is fantastic. It can quickly...

May 2022
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Director

ROI / Cost (care and feeding)

At one point, there were some charges from the vendor that we were unaware of, but Lightbeam worked...

May 2022
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Director

Implementation and Training

The quality of the solution's implementation was great, and the vendor had open communication with...

May 2022
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Director

ROI / Cost (care and feeding)

One outcome that we have seen from the system has been accurate, appropriate coding. Now that we...

May 2022
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CEO/President

Functionality and Upgrades

Lightbeam is one of the best vendors in the industry at gathering information and aligning disparate...

May 2022
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CEO/President

Functionality and Upgrades

One of the challenges that we have with healthcare is that physicians only know a small amount of...

May 2022
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CEO/President

ROI / Cost (care and feeding)

Lightbeam doesn't nickel-and-dime us to death. That is great. Every time we want to do something,...

May 2022
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CEO/President

Service and Support

Lightbeam's system is cutting edge in the population health management industry. The vendor's...

May 2022
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CEO/President

Future Outlook

Lightbeam should begin to expand their partnerships with payers. That is one of the most important...

May 2022
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CMIO

Interfacing and Integration

Lightbeam has improved their user interface a lot over the years. It is relatively user friendly...

Apr 2022
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CMIO

ROI / Cost (care and feeding)

We have done very well in population health because of Lightbeam's system. We have done well...

Apr 2022
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CMIO

Service and Support

In terms of being proactive, I don’t think the vendor has come out with a systematic way of...

Apr 2022
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CMIO

Future Outlook

I certainly hope the system is in our long-term plans. We are always subject to decision-making at...

Apr 2022
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CMIO

ROI / Cost (care and feeding)

Lightbeam definitely avoids charging for every little thing. They have been very helpful in that...

Apr 2022
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CMIO

Implementation and Training

The vendor's training has been pretty good. They have a training portal now.

Apr 2022
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CMIO

Relationship

We have consistently had a very good relationship with Lightbeam. Since we have been with them for...

Apr 2022
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CMIO

Functionality and Upgrades

We like that the product is very adaptable. The product has been very useful for web interface...

Apr 2022
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CMIO

Service and Support

We made a transition, and Lightbeam was very responsive in working with us to develop their platform...

Apr 2022
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CMIO

Relationship

Lightbeam is good at handling unique sets of claims from different payers. All the claims are...

Apr 2022
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Director

Functionality and Upgrades

The functionality within Lightbeam's system is probably pretty comprehensive, but we have to go into...

Mar 2022
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Director

Functionality and Upgrades

Lightbeam has repeatedly bungled our reports. They quietly updated something over the weekend and...

Mar 2022
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Director

Functionality and Upgrades

Lightbeam's data warehouse is a very robust platform. We don't like or use most of the canned...

Mar 2022
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Director

Functionality and Upgrades

Keeping promises doesn't seem to be a strength of Lightbeam in terms of using a test development...

Mar 2022
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Director

Relationship

Lightbeam is very difficult to get ahold of for meetings and discussions. Lightbeam doesn't seem to...

Mar 2022
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Director

Implementation and Training

Lightbeam has literally offered no training, but it would be very helpful if they did that for us....

Mar 2022
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Director

Functionality and Upgrades

Lightbeam has a data-view platform that connects to our EMR, and from what I understand, that tool...

Mar 2022
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Director

Functionality and Upgrades

Across the industry, companies don't seem to necessarily be on the cutting edge. They may be a...

Mar 2022
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Director

Lessons Learned

We have not purchased all of the modules that Lightbeam offers. If we did, we would have a much more...

Mar 2022
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Director

Functionality and Upgrades

We can use Lightbeam's system for value-based contracts, and we can run the data in the aggregate....

Mar 2022
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Manager

Functionality and Upgrades

Every time we have an upgrade, the vendor lets us know when the upgrade is going to take place. They...

Mar 2022
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Manager

Interfacing and Integration

We haven't really integrated Lightbeam with other vendors. A couple of the systems are integrated,...

Mar 2022
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Manager

Functionality and Upgrades

Medicare is sharing data weekly instead of monthly, so that is a new type of way to extract the...

Mar 2022
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Manager

Relationship

I have met with Lightbeam's executives, and they are great. They meet with their clients and ask...

Mar 2022
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Manager

Relationship

The person we worked with previously was really great and helpful. They would respond to us all the...

Mar 2022
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Manager

Implementation and Training

The vendor is good at training because they have a user group meeting. They also do site visits or...

Mar 2022
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CEO/President

Functionality and Upgrades

Nothing is perfect as far as outcomes go, but Lightbeam Population Health Management gives us lots...

Mar 2022
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CEO/President

Functionality and Upgrades

Our primary users of Lightbeam Population Health Management, such as our administrative and...

Mar 2022
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CEO/President

Relationship

I am not really having any problems with Lightbeam Population Health Management. The problems that...

Mar 2022
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CEO/President

Functionality and Upgrades

Lightbeam's system is connected to our electronic health records, so it is able to get both sources...

Mar 2022
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CEO/President

Service and Support

Lightbeam is really good in terms of support. They are one of the best vendors that we have in terms...

Mar 2022
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CEO/President

ROI / Cost (care and feeding)

Lightbeam tends to charge for every little thing. They come out with an update, and if we want to...

Mar 2022
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Manager

Functionality and Upgrades

Lightbeam's system is not very user friendly. There are a lot of tabs for almost the same thing. If...

Feb 2022
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Manager

Functionality and Upgrades

Lightbeam's system does what they said it would do. There is some fine-tuning needed, but after...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

A lot of the quality issues that we run into happen when Lightbeam customizes their standard...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

It was a significant pain point for us that our providers could not have a good transfer of...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

Lightbeam has put together a collection of capabilities. Lightbeam has everything from clinical...

Feb 2022
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VP/Other Executive

Relationship

Lightbeam is a really good partner, and they are really invested in our success. We have good...

Feb 2022
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VP/Other Executive

Relationship

We had to make some changes to the platform to leverage Lightbeam's product on behalf of our...

Feb 2022
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VP/Other Executive

Service and Support

Lightbeam can sometimes underestimate their commitments, and that can lead them to change...

Feb 2022
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VP/Other Executive

Lessons Learned

There are some areas where we have been impressed with Lightbeam’s turnaround times, and we have not...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

We have had to work through a couple of different gaps related to our payer use case. Because the...

Feb 2022
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COO

ROI / Cost (care and feeding)

I can't imagine any of the other vendors in the population health management space coming close to...

Feb 2022
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COO

Functionality and Upgrades

Some of our nurses take right to the system and get it down pat. Those nurses are good resources for...

Feb 2022
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COO

Functionality and Upgrades

There is a lot of functionality that we can build in to the system to capture certain data, but...

Feb 2022
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COO

Relationship

Our work with Lightbeam's people has been good, but sometimes, issues that we have identified sit in...

Feb 2022
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COO

Relationship

Lightbeam is a fantastic company. Our former population health vendor wasn't proactive at all. They...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Lightbeam has not reduced our pain points. We have seen a major cost increase for one of our...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

It is very evident to us that Lightbeam is closer to infancy than maturity. My pet peeve is that...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

In the grand scheme of things, our service contracts with insurance companies are the foundation of...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

Provider scorecards are a huge deal to me. Ever since we started with Lightbeam, I have built those...

Feb 2022
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VP/Other Executive

Other Observations & Comments

Most of the reports we received from Lightbeam’s advisory services contained information that I had...

Feb 2022
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VP/Other Executive

Relationship

We recently got a new client success director. Lightbeam has undergone several shifts in how they...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We were paying for Lightbeam's advisory services every month, but we weren't getting what we thought...

Feb 2022
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VP/Other Executive

Relationship

Our new account executive from Lightbeam meets with me on a frequent basis. Often, we touch base on...

Feb 2022
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VP/Other Executive

Implementation and Training

If Lightbeam did not change their onboarding process, I would not buy the system again. To be...

Feb 2022
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VP/Other Executive

Lessons Learned

After we got the system, we figured out that Lightbeam was more in their infancy than we knew. It...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I was really annoyed by some things. Lightbeam has an eLearning portal, but before we had our...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Lightbeam's charges have changed from previous times. We told them that they were nickel-and-diming...

Feb 2022
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VP/Other Executive

Relationship

There were some serious misunderstandings between us and Lightbeam regarding some of their product’s...

Feb 2022
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COO

Relationship

Lightbeam has been a good partner to us, and we have appreciated them. With every partnership, there...

Jan 2022
||
(0)
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COO

Other Observations & Comments

I would tell Lightbeam to continue to make the platform more customizable and push more content to...

Jan 2022
||
(0)
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COO

ROI / Cost (care and feeding)

We have been very busy with our care management outcomes, and Lightbeam has been able to provide us...

Jan 2022
||
(0)
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 or  to see details.

COO

Service and Support

In addition to giving us a dedicated account manager, Lightbeam also makes key development-and-build...

Jan 2022
||
(0)
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 or  to see details.

COO

Future Outlook

There have to be more tools for our providers to get their hands on to help them have better...

Jan 2022
||
(0)
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 or  to see details.

COO

Relationship

Our experience has been really good, and the executives have really stepped up over time to really...

Jan 2022
||
(0)
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Manager

Service and Support

Lightbeam’s phone support is stellar. The support is out of this world. Lightbeam has a wonderful...

Jan 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

We have access to a portal with all the white papers and training videos. The one thing about the...

Jan 2022
||
(0)
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 or  to see details.

Manager

Relationship

We can call and speak to any of the executive team members at any time. They are always there for...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

When we look at population health tools in the market today, the price point of Lightbeam's tool is...

Jan 2022
||
(0)
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 or  to see details.

Manager

Relationship

We have been through multiple upgrades and different phases of implementation, and Lightbeam has...

Jan 2022
||
(0)
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Manager

Interfacing and Integration

We have several EMRs and payers integrated into our network. That is a huge number of integrations,...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

It is so easy to use Lightbeam's system, especially for clinicians. That is really important. The...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

We can't get everything we need from the front end of the system, but Lightbeam gives us access to...

Jan 2022
||
(0)
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Director

Lessons Learned

I would buy Lightbeam's system again if we were where we were when we bought it, but I would not buy...

Jan 2022
||
(0)
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 or  to see details.

Director

Relationship

Lightbeam has great people. They have positive intentions and they try, but Lightbeam is a software...

Jan 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

There is always a fallout after the product's upgrades. We don't know that there is a custom code or...

Jan 2022
||
(0)
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 or  to see details.

Director

Relationship

We have a good direct resource from Lightbeam. We can also get right to some really good resources...

Jan 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

The product is functional, but it doesn't wow me. It is functional, and I can accomplish what I need...

Jan 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

The system is functional, and we can teach it, but it isn't intuitive. We spend a lot of time with...

Jan 2022
||
(0)
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 or  to see details.

Director

Interfacing and Integration

Lightbeam hasn't really delivered us anything new or state of the art. We can function with...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had some positive interactions with some of the top leadership of Lightbeam. However, we...

Jan 2022
||
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

Lightbeam's system is expensive. One of our largest budgeted items for our department is the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

I would tell a peer to investigate what else is out there. Lightbeam's system is a solution, but an...

Jan 2022
||
(0)
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 or  to see details.

Director

Other Observations & Comments

Lightbeam's executive team needs to continue to be forward thinking and to not overcomplicate...

Jan 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

We aren't enamored with Lightbeam. We had a gap for a period of time when no data had registered in...

Jan 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We have technical problems that could be solved very easily on Lightbeam’s end, but they bill us...

Jan 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Implementation and Training

I never got initial training, and Lightbeam has shown me only one or two things. I have had to...

Jan 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product doesn’t work as promoted because we can’t get the clinical data to Lightbeam. They have...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support for integration has been abysmal. We are trying to connect a lot of different offices...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have never seen proactivity from Lightbeam. I have had to get support shotgun-wedding style....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We get good responsiveness when we go over the heads of our direct project managers, but that is the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Lightbeam is supposed to regularly provide all the analytics for insights and actionable outcomes,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

Lightbeam might not be in our long-term plans. We haven't gotten great value yet. I wouldn't buy...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We haven't had significant success with leveraging provider tools from Lightbeam. We have had to...

Dec 2021
||
(0)
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 or  to see details.

VP/Other Executive

Interfacing and Integration

We have had success with integrating the solution with some of our more usable EHRs. We can pull...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The system is highly advanced when it comes to integrating across standard files and clinical data...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Our day-to-day working relationship with the vendor's support people has been a success.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system's ease of use could be enhanced when it comes to reporting. I would like us to be able to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I would like to see shortened delivery times for ad hoc requests and more usability for future...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

One issue that I have with Lightbeam is that they charge us for all of our integrations. We have a...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

Lightbeam's solution is a good commercial, industry-strength analytics platform. It has dashboards,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Other Observations & Comments

Lightbeam is pretty good. We have some ADT feeds and claims, and it interfaces with our EHR. All of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

If I have an issue, I can get to an executive from Lightbeam. The vendor’s support is good. We have...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor provides frequent releases to remain current with platform redesign. They are quick to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The tool is very specific to the end users' needs. So the vendor provides an advisor who gives basic...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor provides a great physician app for analytics. The product has great provider performance...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Lightbeam seeks feedback, although I am unsure how it aligns with their road map. Another vendor we...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I would hands down recommend the contract management tool to others. With Lightbeam, we are not just...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

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