Lightbeam Population Health Management Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
Operations
The system isn't a plug-and-play system. We need to have people who are data analysts, but we didn't...
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Product, Value
If someone is considering Lightbeam Population Health Management, they need to think about whether...
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Relationship, Operations
Lightbeam is friendly. They have a lot of regular meetings with my team to work through problems,...
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Relationship, Operations
We need Lightbeam to be a little more up front about the skills needed from our side to use the...
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Relationship
Lightbeam is available. We send them any issues or concerns, and they respond very quickly. They’ve...
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Culture, Relationship, Product
With Lightbeam, I haven't had any problems with the invoices.
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Product
I know our care management folks have been struggling with Lightbeam Population Health Management...
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Loyalty, Product
Lightbeam has really been focused on how to improve quality outcomes and get the data together. But...
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Loyalty, Product
We use the solution for so many different things. We use it for risk scoring, and it does that very...
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Operations
The issue with Lightbeam’s training is that the industry has changed so much since the initial...
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Loyalty, Relationship
Lightbeam has established long-term relationships. We have had the same support group and the same...
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Relationship, Product
We talked to Lightbeam about Creator Studio Pro because that is something that has been incredibly...
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Value
From a financial perspective, I have had shared savings for many years in a row. That is why we use...
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Relationship
There is intentional leader-to-leader support. It's less about the management of the contracts and...
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Product, Value
In the solution, we like the insight into paid claims and into specialist spending, and there is...
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Product
With payer membership rosters in the system, there were times when the counts of patients coming in...
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Product
Our value-based care directors never felt like the data quality in the system was up to their...
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Relationship
The only thing I would ding the vendor for is having a longer vision that includes conversations...
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Relationship
Lightbeam is knowledgeable and engaging, and like most of us, they have a lot on their plates. While...
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Relationship
I enjoy working with Lightbeam. I feel like it is a mutual relationship. We have a good...
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Operations
Some of the vendor's trainers are better than others at providing focused training.
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Relationship, Product
We continue to voluntarily partner with Lightbeam to stay at the forefront of their technology. They...
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Loyalty, Product
Clinician adoption of the workflow is where we've always had a challenge with the system, especially...
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Relationship
Lightbeam’s support is really good, and when we buy a product, we want it to be supported as we have...
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Relationship
The support team at Lightbeam is great, and I've worked with them for years. But sometimes with the...
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Culture, Value
Lightbeam is more than fair with their charges. They are better than other EMR vendors.
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Relationship, Product
Lightbeam already has some good capabilities enabled in Lightbeam Population Health Management. They...
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Value
I definitely think that we have received our money’s worth with Lightbeam Population Health...
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Relationship
Lightbeam’s support has significantly improved over the last little while. They were falling behind...
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Product
Lightbeam needs to create views in Lightbeam Population Health Management that give a year-over-year...
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Loyalty, Relationship, Product
Lightbeam continually looks for things they can solve based on what’s new in the market. It’s been...
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Product
There has been a bit of instability in Lightbeam Population Health Management. If we do a data...
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Relationship, Product
I don’t hesitate to recommend Lightbeam in terms of partnership, but we have had a few rough patches...
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Operations
I’ve worked in Lightbeam's system before and in Lightbeam Population Health Management for a long...
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Relationship
Lightbeam is a good partner. Sometimes, it’s a matter of sharing precisely what we’re trying to...
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Relationship, Product
Epic is taking over, and that is difficult for any third-party solution to contend with because it...
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Product
We’re still working through some of the contracting functionality, and there have been other...
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Product
Lightbeam really needs to develop a user interface ribbon concept like several of their competitors...
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Operations
I'm not aware of any training activity the vendor has ever done, so that makes me not have...
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Relationship
The vendor will act like they're really leaning in on customer feedback, but then there are delays...
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Product
Lightbeam's solution is not useful to us, even though Lightbeam claims that it has risk...
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Relationship
When we selected Lightbeam years ago, they seemed to be state-of-the-art at the time, but they do...
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Value
Lightbeam claims that they will adjust charges, but if we hadn’t made demands, I think they would...
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Loyalty, Product
There are some things that could be better to meet our needs in Lightbeam Population Health...
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Product
Everybody who uses Lightbeam Population Health Management is happy with it and its ease of use.
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Culture, Value
Lightbeam is very receptive. They are proactive when it comes to coming up with solutions. It is...
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Relationship
My favorite thing about Lightbeam's system is that we can go straight to someone at Lightbeam with...
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Loyalty, Relationship
In the past, Lightbeam struggled a little bit, but lately, they have had some very strong responses...
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Value
Lightbeam Population Health Management is too expensive.
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Loyalty, Product
Lightbeam's system is made to be very end-user driven, so the clinic people are seeing the data,...
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Value
When we ask Lightbeam for customization, we have to have a discussion and pay for it.
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Relationship
Lightbeam is great to work with. Whenever there is an issue and it gets brought up and taken up the...
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Relationship
The vendor's people do their best to answer all of our questions, and they are always available. I...
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Relationship
I am honestly very impressed with how responsive the vendor is. Whenever I give feedback, like...
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Value
The vendor charges us, but I wouldn't say that they nickel-and-dime us. Even when we try to get by...
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Loyalty, Product
I really like the mechanisms the vendor has created for cohorts, including AI enablement. Even...
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Relationship
Lightbeam really needs better alignment with their support team. There seems to be a disconnect...
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Product
I appreciate the system's automation features and its ability to automatically distribute reports or...
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Product
I really love the system's ADT insights and how data is fed into the clinical summary for each...
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Culture, Value
I would tell someone considering purchasing Lightbeam Population Health Management to be very...
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Loyalty, Value
We are evaluating the application's cost, and we have come the decision that we are eventually going...
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Value
Recently, Lightbeam hasn't avoided charging us as much as they did before. Historically, they were...
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Product
There are parts of the system's upgrades that we can only see in production that we can't see in the...
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Product, Value
The system supports us from a clinically-integrated network perspective because it allows us to...
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Relationship
I don't spend a ton of time using Lightbeam's ticketing system, but Lightbeam is fairly supportive...
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Loyalty, Product
The tool has a lot of uses and use cases. It has a lot of information, but we are at the point where...
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Product
The data that we are able to pull from the system has significant challenges, like some of the claim...
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Loyalty, Operations
Lightbeam does a nice job of training, and they deliver a lot of new technology. The vendor is...
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Culture, Value
In terms of recommending the system, I would encourage others to include Lightbeam in their RFPs. I...
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Relationship, Operations, Product
Lightbeam Population Health Management has the MSSP claims process down. They have integrated some...
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Operations
Lightbeam's training is different depending on who our account team representative is. However, I...
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Value
The system's data doesn't always match what we expect. The system will say that our performance on...
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Loyalty
I don't know whether Lightbeam Population Health Management is part of our long-term plans. We are...
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Product
There have been several things that we have needed in Lightbeam for our doctors to do their reports,...
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Product
We have a lot of interfaces between Lightbeam's system and a lot of the major hospitals in our area....
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Value
Most of the things that Lightbeam does have additional charges. We are charged for our population,...
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Relationship
For the most part, we love Lightbeam. Everything works out great. If the vendor says that something...
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Value
We have the ability to create a lot of our own charts for risk management and cohort trending in...
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Product
We have MSSP, Medicare Advantage, ACO REACH, and a commercial ACO. The solution can distinguish all...
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Product
The vendor built an ADT chart so we could get HIE data. That has been super helpful. Living in the...
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Product
We can really customize the hierarchy in the solution to fit our company according to clinics,...
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Relationship
We have a great advisory contact. They are able to manipulate the data on their end to build us...
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Product
The vendor has built solutions not just for claims feeds. We can link in EMRs, and that gives us a...
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Product
We leverage the care management module of Lightbeam with our entire CIN care management team. That...
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Loyalty, Relationship, Product
Especially for MSSP, the vendor just keeps pushing out new reports and data sets. Talking about our...
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Product
We were able to build custom reports on the back end. The premade charts didn't match what our...
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Product
Saying whether the vendor is proactive can be hard because of the customization. We can customize...
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Product
We really like the solution because it can take multiple plans, distinguish all those contracts, and...
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Relationship
The vendor's new Chief Marketing Officer wants to meet all the clients, and that is great.
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Value
We definitely feel like we are getting our money’s worth.
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Relationship
We have a regular call with Lightbeam where we go through everything. We go through every single...
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Operations
There are so many charts and so many capabilities in the solution. We purposely limit what a lot of...
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Product, Value
Without the kind of people process, technology, and infrastructure we get from Lightbeam, as well as...
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Relationship
I can communicate with the top executives at Lightbeam anytime. A year from now, Lightbeam will...
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Relationship
The vendor is great at support. We have tremendous stability in terms of the person who helps us...
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Relationship, Product, Value
We have a product that engages our high-risk patients with community health workers. We identify...
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Loyalty, Product, Value
We are now working on managing how to measure the benefit from a continuity perspective year over...
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Product, Value
The good news is that this system is what keeps a lot of top-performing providers in business today....
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Product
The vendor must recognize that data and analytics are one thing. Being able to identify patients,...
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Loyalty, Product
Lightbeam is really progressive. A lot of people say their system can feed the EMR their...
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Relationship, Product
Things are going really well with Lightbeam. One of the nice things is that they adapted AI many...
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Commentary Summary
Comment Type Breakout