Lightbeam Population Health Management Comments

 

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Current Time Inside Cache Tag Helper: 12/1/2020 2:12:26 AM and Model.EvProductId = 81478

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CEO/President

Functionality and Upgrades

Lightbeam's system is not just identifying patients; it is actually building into a care management...

Nov 2020
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CEO/President

Functionality and Upgrades

We are rolling out a feature that is pretty cool and cutting edge. With high-risk patients, the care...

Nov 2020
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CEO/President

Functionality and Upgrades

The ease of use for Lightbeam's system is good compared to what is out in the marketplace for...

Nov 2020
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CEO/President

ROI / Cost (care and feeding)

Lightbeam's support is easy for us to access. Lightbeam avoids charging for every little thing. I...

Nov 2020
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CEO/President

Functionality and Upgrades

Lightbeam invested an enormous amount of time into their full capability. The nice thing about...

Nov 2020
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Director

Functionality and Upgrades

Lightbeam could do things better, such as GPRO. CMS intends to use a sample, and Lightbeam really...

Oct 2020
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Director

Relationship

Overall, Lightbeam does keep their promises. They try to. Early on, it seemed like Lightbeam thought...

Oct 2020
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Director

Service and Support

With ongoing support, I often feel like I am talking to people that don’t understand what they are...

Oct 2020
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Director

Relationship

We talk to the executives regularly now. I would probably give them a pretty high score for their...

Oct 2020
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Director

Functionality and Upgrades

The system is fairly easy to use. But the quality of the reporting wasn’t that good until we got our...

Oct 2020
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Director

Other Observations & Comments

I am not likely to recommend Lightbeam’s system. There are other tools out there that would do...

Oct 2020
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Director

Future Outlook

I use the system every day. As of right now, I think it is part of our long-term plans. The thing...

Oct 2020
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Director

Functionality and Upgrades

I probably wouldn’t buy the product again because of the quality reporting that we are required to...

Oct 2020
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Director

Service and Support

The vendor has actively facilitated collaboration between other providers. That is a big part of...

Oct 2020
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Director

Relationship

The vendor does an excellent job with executive involvement. Lightbeam doesn't have turnover, and...

Oct 2020
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Director

Interfacing and Integration

One of our partner provider organizations also uses the Lightbeam product, and we haven't gotten to...

Oct 2020
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Director

Relationship

There are really no improvements that I would suggest. We work with many vendors, and we often...

Oct 2020
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CEO/President

Relationship

Lightbeam absolutely keeps all of their promises. I only have to escalate something to Lightbeam's...

Oct 2020
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CEO/President

ROI / Cost (care and feeding)

Lightbeam is excellent at driving tangible outcomes. I always want a bargain, but I would say that...

Oct 2020
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CEO/President

Service and Support

With all of the work that we have had to do with COVID-19 for our community, Lightbeam has been...

Oct 2020
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CIO

Service and Support

There are variables that come into play where the vendor makes certain assumptions that aren't...

Oct 2020
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VP/Other Executive

Implementation and Training

Lightbeam has excellent staff members for implementations; they do good work. The training is...

Oct 2020
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VP/Other Executive

Technology

I know that Lightbeam is working on the missing functionality that I want. I have asked them to work...

Oct 2020
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VP/Other Executive

Service and Support

Lightbeam's support is fabulous. Our account representative is great. When we need more help, our IT...

Oct 2020
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VP/Other Executive

Relationship

I would rate Lightbeam's executive involvement high. When COVID-19 was brand new and it was clear...

Oct 2020
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Physician

Relationship

Lightbeam's phone and web support is very good. We don't really use it because we don't often have...

Oct 2020
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COO

Relationship

A big differentiator between Lightbeam and other folks that we have seen is the ability to bring the...

Oct 2020
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COO

Other Observations & Comments

I would like Lightbeam to continue developing their tools to put into the hands of providers over...

Oct 2020
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CIO

Functionality and Upgrades

Users can look at attributions and see what care team they are assigned to. The providers can change...

Oct 2020
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CIO

Service and Support

The vendor struggles heavily with strategic guidance and best practices. Their model is to just get...

Oct 2020
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CIO

Functionality and Upgrades

We continuously work with the vendor, and then over time, the data mapping eventually gets done....

Oct 2020
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Director

Relationship

I don’t really see any reason why the system shouldn’t be our long-term solution. But it is hard to...

Oct 2020
 Helpful

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Director

Service and Support

We have regular calls with Lightbeam. We are always able to reach them. They are a good partner, and...

Oct 2020
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Director

Functionality and Upgrades

We use the system for a lot of different gap closures in terms of patients that we need to reach out...

Oct 2020
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Director

Functionality and Upgrades

I would buy the system again. The vendor has been a really good partner. They have been very...

Oct 2020
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Director

ROI / Cost (care and feeding)

Lightbeam doesn’t charge for every little thing. They actually gave us the option to change our...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

There have been times in the past when we have gone through upgrades that the vendor has pushed, but...

Oct 2020
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Director

Implementation and Training

We are pretty advanced users, so a lot of the training is done by our own team. We like to go out...

Oct 2020
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Director

Functionality and Upgrades

The product is a good population health tool. We have seen some different vendors out there, and...

Oct 2020
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Director

Interfacing and Integration

We have a ton of data that is flowing into the system, and maintaining the sheer volume of...

Oct 2020
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Director

Functionality and Upgrades

I will ding Lightbeam because of the lack of certain things when looking at spend data. Having that...

Oct 2020
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Director

Relationship

When I have been with people who have wanted to talk about population health tools, I have been very...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Population health is only in its infancy at our facility, but Lightbeam's tool is the best out there....

Oct 2020
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VP/Other Executive

Service and Support

Lightbeam has tried to keep all their promises, but we are not their only client. Initially, we...

Oct 2020
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CIO

Interfacing and Integration

Until we create standardizations for interoperability, the system is always going to be a struggle....

Oct 2020
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CIO

Technology

A lot of the time, the vendor takes a developer approach with new technology rather than taking an...

Oct 2020
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CIO

Service and Support

Lightbeam doesn't have enough staff to handle the support functions, so we have to handle those internally....

Oct 2020
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CIO

Relationship

If I need anything, I go straight to the vendor's executives. Once the executives get involved,...

Oct 2020
 Helpful

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CIO

Functionality and Upgrades

Lightbeam was really irrelevant for the COVID-19 crisis, at least in the initial stages. Now that we...

Oct 2020
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CIO

Functionality and Upgrades

The process of getting the data sources in and mapped needs to be better. If there are changes in...

Oct 2020
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CIO

Functionality and Upgrades

The vendor has a really good patient-matching system, and we rarely find duplicates. We had issues...

Oct 2020
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COO

Service and Support

No vendor keeps all promises, but Lightbeam keeps all the important ones. To the extent that they...

Oct 2020
 Helpful

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Physician

Functionality and Upgrades

I would highly recommend the system to others. Before we purchased the system, we looked at multiple...

Oct 2020
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Physician

Functionality and Upgrades

I would tell others that the system definitely drives outcomes. The analytics for financials and...

Oct 2020
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Physician

Functionality and Upgrades

The system helps us consolidate our quality a bit, but it is more about managing different cohorts....

Oct 2020
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Physician

Future Outlook

We have had some minor bumps along the way, but overall, we are very happy with our purchase of the...

Oct 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Lightbeam doesn't avoid charging for every little thing. We have to pay for our meeting with our...

Oct 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Lightbeam's program isn't easy for end users. We have to have a specific person assigned to us. The...

Oct 2020
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Manager

Functionality and Upgrades

We have had our ups and downs with the product. Our organization is not a standard Lightbeam client....

Sep 2020
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Manager

Functionality and Upgrades

I compare Lightbeam to a pair of shoes. Customers get the same pair of shoes that are outlined on...

Sep 2020
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Manager

Functionality and Upgrades

Customers that are going to invest heavily in an expensive tool like the Lightbeam product have to...

Sep 2020
 Helpful

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Manager

Service and Support

I have nothing against Lightbeam. They have been very transparent about everything, and their...

Sep 2020
 Helpful

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Manager

Interfacing and Integration

Our team may have botched the integration with the Lightbeam product and our EHR. Interoperability...

Sep 2020
 Helpful

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Manager

Implementation and Training

Lightbeam recommended doing things a certain way during their implementations, but that didn't...

Sep 2020
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CMO

Functionality and Upgrades

In terms of new technology, I would like to see Lightbeam work on two areas. First, Lightbeam needs...

Aug 2020
 Helpful

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CMO

Functionality and Upgrades

The system is pretty much self-explanatory. It is easy to use from my perspective, and I can log in...

Aug 2020
 Helpful

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CMO

Other Observations & Comments

There are a lot of steps between looking at the data and thinking about the outcomes of what we are...

Aug 2020
 Helpful

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CMO

Implementation and Training

Lightbeam’s initial training was good, and they had a webinar. It was pretty simple for our team to...

Aug 2020
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CMO

Service and Support

In our time with Lightbeam, we have been very happy with them. They have provided really great...

Aug 2020
 Helpful

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CMO

Service and Support

COVID-19 hasn’t changed a lot for Lightbeam. But it has changed a lot for our business. From our...

Aug 2020
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CMO

Lessons Learned

We envision Lightbeam as part of our long-term strategy. They have competitive prices, and they...

Aug 2020
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CMO

ROI / Cost (care and feeding)

Lightbeam avoids charging for every little thing. Their pricing is competitive. They have simple...

Aug 2020
 Helpful

 or  to see details.

CMO

Implementation and Training

Lightbeam is literally the only IT vendor I have worked with that has kept their promises related to...

Aug 2020
 Helpful

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Nurse

Functionality and Upgrades

The system is very robust, but it doesn't have the population health aspect. We use the system in...

Aug 2020
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Nurse

Other Observations & Comments

I feel that Lightbeam is having some growing pains. We have to circle back to them with a lot of...

Aug 2020
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Nurse

Functionality and Upgrades

There is a particular report that drives me crazy. It could be a game changer for me, but there is...

Aug 2020
 Helpful

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Nurse

Future Outlook

The product is absolutely part of our long-term plans. We are actually looking to secure another...

Aug 2020
 Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

Lightbeam does their very best to keep all promises. In the beginning, I didn't feel that they...

Aug 2020
 Helpful

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Nurse

Other Observations & Comments

The product will support our integration and interoperability goals. It would already support those...

Aug 2020
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Nurse

Implementation and Training

Lightbeam's training is probably my biggest pet peeve. They could have done a much better job with...

Aug 2020
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Nurse

Lessons Learned

There are multiple pieces to the implementation. The system is a web-based application and is...

Aug 2020
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