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Lightbeam Population Health Management
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Bradley Hunter
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User Commentary

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Director

The Lightbeam system had really robust documentation, and we have had very good training on several...

May 2021
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Director

The integration with our EHR was great. The functionality for our CMS integration was a plug and...

May 2021
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Director

We had a few months where we really just couldn't even use the application because the contract...

May 2021
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Director

We have an account manager and advisor that are really involved in our day-to-day activities. They...

May 2021
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Manager

I want more real-time data, but that isn't really in Lightbeam’s control. It would be great if I...

Apr 2021
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Manager

Lightbeam addresses challenges really well. We have always worked really well with our...

Apr 2021
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Manager

Lightbeam has been very cooperative. If there is a certain report that we would like to be...

Apr 2021
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Director

The Lightbeam system is good. We use it heavily. I don't use it on a daily basis, but it has been...

Apr 2021
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Director

When I first got here, the training was minimal, and some days, I really had to figure things out on...

Apr 2021
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Director

Lightbeam is very receptive to suggestions that I make. They seem to really work with us when we...

Apr 2021
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Director

Recently, I have requested that Lightbeam offer a way to exclude our COVID-19 patients while looking...

Apr 2021
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Director

We have absolutely gotten our money's worth. Lightbeam avoids nickel-and-diming us now. In the...

Apr 2021
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Director

If the Lightbeam system could carve out our COVID-19 numbers, the product would be better. We also...

Apr 2021
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Director

When there are errors, I am the one to find them. Lightbeam has a conference every year, and they...

Apr 2021
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VP/Other Executive

The way Lightbeam operates is interesting. They sent us a notification that they were upgrading our...

Apr 2021
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VP/Other Executive

We just got a new Lightbeam person to work with, so I am hoping that this representative provides us...

Apr 2021
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VP/Other Executive

I am not sure whether Lightbeam's solution is part of our long-term plans. I am on the fence. I...

Apr 2021
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VP/Other Executive

Lightbeam keeps their promises, but sometimes they take extensive periods of time. When we request...

Apr 2021
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VP/Other Executive

Lightbeam did the initial training for us, and it was very poor. We had to figure out how to set up...

Apr 2021
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VP/Other Executive

We get what we need out of Lightbeam’s solution. The only thing that concerns me about the tool is...

Apr 2021
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VP/Other Executive

I didn’t have the option of vetting Lightbeam’s solution. I walked into the contract, and I would...

Apr 2021
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CEO/President

We are able to track wellness visits and do other things in different EHRs. That was one of our main...

Apr 2021
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CEO/President

The vendor has been able to deliver what we asked for. The solution also has code for Medicare...

Apr 2021
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CEO/President

We need more training with the solution. It changes rapidly. It would be nice to have online or...

Apr 2021
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CEO/President

The solution could also be easier to use. Lightbeam Population Health Management is complicated and...

Apr 2021
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VP/Other Executive

We haven't had any trouble getting ahold of Lightbeam's executives when we have wanted to. We have...

Feb 2021
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VP/Other Executive

Lightbeam doesn't charge us for every little thing. We have a set rate that we pay. Lightbeam is not...

Feb 2021
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VP/Other Executive

We are satisfied with the solution. There is always room to improve, but Lightbeam's product has...

Feb 2021
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VP/Other Executive

We have ongoing training sessions with the vendor. Lightbeam holds webinars. They also walk our new...

Feb 2021
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Director

Lightbeam has kept their promises. We came in with some expectations, but they were just based on...

Feb 2021
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Director

Lightbeam is good about not nickel-and-diming. We definitely have access to many wonderful features....

Feb 2021
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Director

Lightbeam's upgrades to the system are seamless. Implementation was fabulous, and we were able to...

Feb 2021
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Director

The quality of Lightbeam's training was very high, but the effectiveness is where it may fall a...

Feb 2021
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Director

The product absolutely works as promoted. When Lightbeam gave us a demo environment that they always...

Feb 2021
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Director

Lightbeam will take data from any source, and they are willing to customize anything. It does...

Feb 2021
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Director

The ease of use for end users is varied because we have analysts and a lot of folks within our...

Feb 2021
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Director

One of the things we were interested in when we were going to this system was that Lightbeam was...

Feb 2021
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Director

Lightbeam has great support. There has just been a time or two when it seemed like they should have...

Feb 2021
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Director

Lightbeam's executive involvement is great. I have never heard from so many C-suite folks to even...

Feb 2021
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Director

Lightbeam offers services where they can do our annual wellness visits and prep our transition of...

Feb 2021
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Director

Lightbeam is a little pricey. We like to say that we got the Cadillac of population health vendors,...

Feb 2021
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Analyst/Coordinator

When we first started using the system, the process was drudgery. I was constantly frustrated with...

Feb 2021
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(0)
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COO

Our implementation was very smooth. It was great. The vendor does what they promise. They provide...

Jan 2021
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COO

There are different levels of competency. For most people that use the system a lot, it is very user...

Jan 2021
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COO

High-level vendor executives touch base with me to see how things are going and whether they can...

Jan 2021
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Director

There are some ups and downs in the quality of the product. A while ago, we were coming off of a...

Jan 2021
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(0)
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Director

Whenever we have tried to have interoperability with Lightbeam's software, that has worked well. We...

Jan 2021
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(0)
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Director

My satisfaction with the product functionality has gone up. For what we need to use Lightbeam's...

Jan 2021
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(0)
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Director

For financial analytics, some other platforms may have slightly more sophistication and flexibility...

Jan 2021
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(0)
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Director

Lightbeam is definitely in our long-term plans. We had a discussion about whether we still needed...

Jan 2021
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(0)
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Director

No vendor keeps all of their promises, but I think Lightbeam keeps all of their important promises....

Jan 2021
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(0)
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Director

Lightbeam definitely avoids charging for every little thing. We have gotten significant upgrades for...

Jan 2021
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(0)
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Director

Lightbeam’s upgrades go very well. They plan those implementations carefully. They have a team that...

Jan 2021
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(0)
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Director

Lightbeam’s software is driving tangible outcomes through the savings we have seen. We are using...

Jan 2021
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(0)
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CMO

The Lightbeam system's functionality depends on interoperability. There are other components, such...

Jan 2021
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(0)
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CMO

Lightbeam’s platform keeps evolving. The vendor keeps having new releases and frequent updates, and...

Jan 2021
||
(0)
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CMO

Lightbeam’s ease of use depends on who the end user is. I have a clinical data analyst who works...

Jan 2021
||
(0)
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CMO

As we go along, we get smarter; we are looking for more things. I am now looking for how to take the...

Jan 2021
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(0)
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CMO

We have regular meetings with Lightbeam, mostly around operational things, and then we periodically...

Jan 2021
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(0)
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CMO

There are a lot of different pieces that we need to line up in order to deliver tangible outcomes....

Jan 2021
||
(0)
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VP/Other Executive

Lightbeam Population Health Management's data flow is important to us. We have received good service...

Jan 2021
||
(0)
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VP/Other Executive

Sometimes, we would like a bit of a faster response time from Lightbeam, but overall, they do meet...

Jan 2021
||
(0)
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VP/Other Executive

We like the integration of data and reporting that we get from this solution. The product has...

Jan 2021
||
(0)
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Manager

Without Lightbeam, we really wouldn't have any data to go by. We pull data from Lightbeam's system...

Dec 2020
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(0)
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Manager

Lightbeam took the screening form that we were using, and they are building something that can be...

Dec 2020
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(0)
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Manager

Users have to hit certain buttons to make things move in Lightbeam's system. There are a lot of...

Dec 2020
||
(0)
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Manager

There are little sessions where we can train users on Lightbeam's system, and if people can't make...

Dec 2020
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(0)
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CEO/President

Lightbeam's system is not just identifying patients; it is actually building into a care management...

Nov 2020
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(0)
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CEO/President

We are rolling out a feature that is pretty cool and cutting edge. With high-risk patients, the care...

Nov 2020
||
(0)
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CEO/President

The ease of use for Lightbeam's system is good compared to what is out in the marketplace for...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Lightbeam's support is easy for us to access. Lightbeam avoids charging for every little thing. I...

Nov 2020
||
(0)
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 or  to see details.

CEO/President

Lightbeam invested an enormous amount of time into their full capability. The nice thing about...

Nov 2020
||
(0)
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Related Reports
Performance
KLAS article icon
Population Health Vendor Overview 2021
22 June 21    |   Bradley Hunter and Cathy McCabe
Provider organizations looking to advance their value-based care strategies often look to population health management (PHM) technology to give them the confidence to move forward with value-based care. This report seeks to provide transparency into the major PHM technology offerings available today—the types of organizations that typically use the systems, what the customer experience is like, which solutions are seeing the most market energy, and the breadth of their PHM capabilities. PHM insights that go beyond this study’s general overview can be found here .
White Paper
KLAS article icon
PHM Cornerstone Summit 2019 White Paper
01 April 19    |   Bradley Hunter
When CMS rolled out the Medicare Shared Savings Program in 2011, it helped initiate a wave of optimism that value-based reimbursement (VBR) programs would go a long way toward resolving the persistent problem of rising healthcare costs. Eight years later, some say that VBR has not lived up to its promises, and enthusiasm seems to be shrinking as many provider organizations hesitate to take on meaningful risk. Those that press forward often find that expected financial outcomes are out of reach. What happened to dampen enthusiasm? Why is success so difficult to achieve? On November 14, 2018, leading executives from provider, payer, and vendor organizations convened in Salt Lake City, UT, to help answer these questions. Together, they identified strategic and operational barriers that have dampened VBR headway as well as potential solutions to clear the way. They also discussed ways to measure VBR progress in the future at both national and organizational levels. This document is being publicly shared to help all those that may benefit from the combined experience and expertise of summit attendees. (See page 15 for a list of attendees.)



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