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Lightbeam Population Health Management Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
The Lightbeam system had really robust documentation, and we have had very good training on several...
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Director
The integration with our EHR was great. The functionality for our CMS integration was a plug and...
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Director
We had a few months where we really just couldn't even use the application because the contract...
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Director
We have an account manager and advisor that are really involved in our day-to-day activities. They...
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Manager
I want more real-time data, but that isn't really in Lightbeam’s control. It would be great if I...
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Manager
Lightbeam addresses challenges really well. We have always worked really well with our...
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Manager
Lightbeam has been very cooperative. If there is a certain report that we would like to be...
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Director
The Lightbeam system is good. We use it heavily. I don't use it on a daily basis, but it has been...
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Director
When I first got here, the training was minimal, and some days, I really had to figure things out on...
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Director
Lightbeam is very receptive to suggestions that I make. They seem to really work with us when we...
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Director
Recently, I have requested that Lightbeam offer a way to exclude our COVID-19 patients while looking...
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Director
We have absolutely gotten our money's worth. Lightbeam avoids nickel-and-diming us now. In the...
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Director
If the Lightbeam system could carve out our COVID-19 numbers, the product would be better. We also...
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Director
When there are errors, I am the one to find them. Lightbeam has a conference every year, and they...
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VP/Other Executive
The way Lightbeam operates is interesting. They sent us a notification that they were upgrading our...
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VP/Other Executive
We just got a new Lightbeam person to work with, so I am hoping that this representative provides us...
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VP/Other Executive
I am not sure whether Lightbeam's solution is part of our long-term plans. I am on the fence. I...
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VP/Other Executive
Lightbeam keeps their promises, but sometimes they take extensive periods of time. When we request...
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VP/Other Executive
Lightbeam did the initial training for us, and it was very poor. We had to figure out how to set up...
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VP/Other Executive
We get what we need out of Lightbeam’s solution. The only thing that concerns me about the tool is...
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VP/Other Executive
I didn’t have the option of vetting Lightbeam’s solution. I walked into the contract, and I would...
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CEO/President
We are able to track wellness visits and do other things in different EHRs. That was one of our main...
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CEO/President
The vendor has been able to deliver what we asked for. The solution also has code for Medicare...
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CEO/President
We need more training with the solution. It changes rapidly. It would be nice to have online or...
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CEO/President
The solution could also be easier to use. Lightbeam Population Health Management is complicated and...
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VP/Other Executive
We haven't had any trouble getting ahold of Lightbeam's executives when we have wanted to. We have...
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VP/Other Executive
Lightbeam doesn't charge us for every little thing. We have a set rate that we pay. Lightbeam is not...
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VP/Other Executive
We are satisfied with the solution. There is always room to improve, but Lightbeam's product has...
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VP/Other Executive
We have ongoing training sessions with the vendor. Lightbeam holds webinars. They also walk our new...
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Director
Lightbeam has kept their promises. We came in with some expectations, but they were just based on...
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Director
Lightbeam is good about not nickel-and-diming. We definitely have access to many wonderful features....
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Director
Lightbeam's upgrades to the system are seamless. Implementation was fabulous, and we were able to...
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Director
The quality of Lightbeam's training was very high, but the effectiveness is where it may fall a...
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Director
The product absolutely works as promoted. When Lightbeam gave us a demo environment that they always...
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Director
Lightbeam will take data from any source, and they are willing to customize anything. It does...
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Director
The ease of use for end users is varied because we have analysts and a lot of folks within our...
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Director
One of the things we were interested in when we were going to this system was that Lightbeam was...
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Director
Lightbeam has great support. There has just been a time or two when it seemed like they should have...
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Director
Lightbeam's executive involvement is great. I have never heard from so many C-suite folks to even...
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Director
Lightbeam offers services where they can do our annual wellness visits and prep our transition of...
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Director
Lightbeam is a little pricey. We like to say that we got the Cadillac of population health vendors,...
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Analyst/Coordinator
When we first started using the system, the process was drudgery. I was constantly frustrated with...
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COO
Our implementation was very smooth. It was great. The vendor does what they promise. They provide...
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COO
There are different levels of competency. For most people that use the system a lot, it is very user...
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COO
High-level vendor executives touch base with me to see how things are going and whether they can...
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Director
There are some ups and downs in the quality of the product. A while ago, we were coming off of a...
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Director
Whenever we have tried to have interoperability with Lightbeam's software, that has worked well. We...
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Director
My satisfaction with the product functionality has gone up. For what we need to use Lightbeam's...
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Director
For financial analytics, some other platforms may have slightly more sophistication and flexibility...
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Director
Lightbeam is definitely in our long-term plans. We had a discussion about whether we still needed...
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Director
No vendor keeps all of their promises, but I think Lightbeam keeps all of their important promises....
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Director
Lightbeam definitely avoids charging for every little thing. We have gotten significant upgrades for...
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Director
Lightbeam’s upgrades go very well. They plan those implementations carefully. They have a team that...
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Director
Lightbeam’s software is driving tangible outcomes through the savings we have seen. We are using...
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CMO
The Lightbeam system's functionality depends on interoperability. There are other components, such...
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CMO
Lightbeam’s platform keeps evolving. The vendor keeps having new releases and frequent updates, and...
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CMO
Lightbeam’s ease of use depends on who the end user is. I have a clinical data analyst who works...
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CMO
As we go along, we get smarter; we are looking for more things. I am now looking for how to take the...
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CMO
We have regular meetings with Lightbeam, mostly around operational things, and then we periodically...
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CMO
There are a lot of different pieces that we need to line up in order to deliver tangible outcomes....
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VP/Other Executive
Lightbeam Population Health Management's data flow is important to us. We have received good service...
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VP/Other Executive
Sometimes, we would like a bit of a faster response time from Lightbeam, but overall, they do meet...
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VP/Other Executive
We like the integration of data and reporting that we get from this solution. The product has...
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Manager
Without Lightbeam, we really wouldn't have any data to go by. We pull data from Lightbeam's system...
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Manager
Lightbeam took the screening form that we were using, and they are building something that can be...
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Manager
Users have to hit certain buttons to make things move in Lightbeam's system. There are a lot of...
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Manager
There are little sessions where we can train users on Lightbeam's system, and if people can't make...
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CEO/President
Lightbeam's system is not just identifying patients; it is actually building into a care management...
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CEO/President
We are rolling out a feature that is pretty cool and cutting edge. With high-risk patients, the care...
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CEO/President
The ease of use for Lightbeam's system is good compared to what is out in the marketplace for...
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CEO/President
Lightbeam's support is easy for us to access. Lightbeam avoids charging for every little thing. I...
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CEO/President
Lightbeam invested an enormous amount of time into their full capability. The nice thing about...
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Director
Lightbeam could do things better, such as GPRO. CMS intends to use a sample, and Lightbeam really...
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Director
Overall, Lightbeam does keep their promises. They try to. Early on, it seemed like Lightbeam thought...
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Director
With ongoing support, I often feel like I am talking to people that don’t understand what they are...
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Director
We talk to the executives regularly now. I would probably give them a pretty high score for their...
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Director
The system is fairly easy to use. But the quality of the reporting wasn’t that good until we got our...
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Director
I am not likely to recommend Lightbeam’s system. There are other tools out there that would do...
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Director
I use the system every day. As of right now, I think it is part of our long-term plans. The thing...
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Director
I probably wouldn’t buy the product again because of the quality reporting that we are required to...
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Director
The vendor has actively facilitated collaboration between other providers. That is a big part of...
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Director
The vendor does an excellent job with executive involvement. Lightbeam doesn't have turnover, and...
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Director
One of our partner provider organizations also uses the Lightbeam product, and we haven't gotten to...
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Director
There are really no improvements that I would suggest. We work with many vendors, and we often...
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CEO/President
Lightbeam absolutely keeps all of their promises. I only have to escalate something to Lightbeam's...
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CEO/President
Lightbeam is excellent at driving tangible outcomes. I always want a bargain, but I would say that...
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CEO/President
With all of the work that we have had to do with COVID-19 for our community, Lightbeam has been...
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CIO
There are variables that come into play where the vendor makes certain assumptions that aren't...
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VP/Other Executive
Lightbeam has excellent staff members for implementations; they do good work. The training is...
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VP/Other Executive
I know that Lightbeam is working on the missing functionality that I want. I have asked them to work...
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VP/Other Executive
Lightbeam's support is fabulous. Our account representative is great. When we need more help, our IT...
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VP/Other Executive
I would rate Lightbeam's executive involvement high. When COVID-19 was brand new and it was clear...
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Physician
Lightbeam's phone and web support is very good. We don't really use it because we don't often have...
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COO
A big differentiator between Lightbeam and other folks that we have seen is the ability to bring the...
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COO
I would like Lightbeam to continue developing their tools to put into the hands of providers over...
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CIO
Users can look at attributions and see what care team they are assigned to. The providers can change...
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CIO
The vendor struggles heavily with strategic guidance and best practices. Their model is to just get...
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CIO
We continuously work with the vendor, and then over time, the data mapping eventually gets done....
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Director
I don’t really see any reason why the system shouldn’t be our long-term solution. But it is hard to...
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Director
We have regular calls with Lightbeam. We are always able to reach them. They are a good partner, and...
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Director
We use the system for a lot of different gap closures in terms of patients that we need to reach out...
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Director
I would buy the system again. The vendor has been a really good partner. They have been very...
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Director
Lightbeam doesn’t charge for every little thing. They actually gave us the option to change our...
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Director
There have been times in the past when we have gone through upgrades that the vendor has pushed, but...
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Director
We are pretty advanced users, so a lot of the training is done by our own team. We like to go out...
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Director
The product is a good population health tool. We have seen some different vendors out there, and...
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Director
We have a ton of data that is flowing into the system, and maintaining the sheer volume of...
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Director
I will ding Lightbeam because of the lack of certain things when looking at spend data. Having that...
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Director
When I have been with people who have wanted to talk about population health tools, I have been very...
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VP/Other Executive
Population health is only in its infancy at our facility, but Lightbeam's tool is the best out there....
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VP/Other Executive
Lightbeam has tried to keep all their promises, but we are not their only client. Initially, we...
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CIO
Until we create standardizations for interoperability, the system is always going to be a struggle....
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CIO
A lot of the time, the vendor takes a developer approach with new technology rather than taking an...
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CIO
Lightbeam doesn't have enough staff to handle the support functions, so we have to handle those internally....
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CIO
If I need anything, I go straight to the vendor's executives. Once the executives get involved,...
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CIO
Lightbeam was really irrelevant for the COVID-19 crisis, at least in the initial stages. Now that we...
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CIO
The process of getting the data sources in and mapped needs to be better. If there are changes in...
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CIO
The vendor has a really good patient-matching system, and we rarely find duplicates. We had issues...
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COO
No vendor keeps all promises, but Lightbeam keeps all the important ones. To the extent that they...
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Physician
I would highly recommend the system to others. Before we purchased the system, we looked at multiple...
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Physician
I would tell others that the system definitely drives outcomes. The analytics for financials and...
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Physician
The system helps us consolidate our quality a bit, but it is more about managing different cohorts....
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Physician
We have had some minor bumps along the way, but overall, we are very happy with our purchase of the...
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VP/Other Executive
Lightbeam doesn't avoid charging for every little thing. We have to pay for our meeting with our...
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VP/Other Executive
Lightbeam's program isn't easy for end users. We have to have a specific person assigned to us. The...
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Manager
We have had our ups and downs with the product. Our organization is not a standard Lightbeam client....
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Manager
I compare Lightbeam to a pair of shoes. Customers get the same pair of shoes that are outlined on...
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Manager
Customers that are going to invest heavily in an expensive tool like the Lightbeam product have to...
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Manager
I have nothing against Lightbeam. They have been very transparent about everything, and their...
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Manager
Our team may have botched the integration with the Lightbeam product and our EHR. Interoperability...
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Manager
Lightbeam recommended doing things a certain way during their implementations, but that didn't...
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CMO
In terms of new technology, I would like to see Lightbeam work on two areas. First, Lightbeam needs...
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CMO
The system is pretty much self-explanatory. It is easy to use from my perspective, and I can log in...
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CMO
There are a lot of steps between looking at the data and thinking about the outcomes of what we are...
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CMO
Lightbeam’s initial training was good, and they had a webinar. It was pretty simple for our team to...
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CMO
In our time with Lightbeam, we have been very happy with them. They have provided really great...
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CMO
COVID-19 hasn’t changed a lot for Lightbeam. But it has changed a lot for our business. From our...
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CMO
We envision Lightbeam as part of our long-term strategy. They have competitive prices, and they...
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CMO
Lightbeam avoids charging for every little thing. Their pricing is competitive. They have simple...
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CMO
Lightbeam is literally the only IT vendor I have worked with that has kept their promises related to...
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Nurse
The system is very robust, but it doesn't have the population health aspect. We use the system in...
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Nurse
I feel that Lightbeam is having some growing pains. We have to circle back to them with a lot of...
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Nurse
There is a particular report that drives me crazy. It could be a game changer for me, but there is...
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Nurse
The product is absolutely part of our long-term plans. We are actually looking to secure another...
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Nurse
Lightbeam does their very best to keep all promises. In the beginning, I didn't feel that they...
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Nurse
The product will support our integration and interoperability goals. It would already support those...
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Nurse
Lightbeam's training is probably my biggest pet peeve. They could have done a much better job with...
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Nurse
There are multiple pieces to the implementation. The system is a web-based application and is...
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Nurse
We haven't really seen outcomes so far, but with Lightbeam's advisory services, we meet to discuss...
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Manager
Lightbeam has been reaching out during the COVID-19 crisis, and they have offered a lot of options...
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Manager
A lot of the functionality that Lightbeam offers isn’t across the board. We tend to find that they...
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Manager
The biggest issue with support has been that Lightbeam never contacts us. I think the vendor just...
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Manager
The issue is never really clear. Lightbeam will tell us that they went through our system, found...
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Manager
In the last few weeks, I have noticed that the tickets now include a phone number, so Lightbeam will...
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Manager
The Lightbeam product is a great tool once the data is accurate. Making sure the data is accurate...
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Manager
Oftentimes, someone at Lightbeam will change a process, but not everyone will be aware that the...
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Manager
If Lightbeam could post on their website about the issues they find, that would be great. Or they...
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