Lightbeam Population Health Management Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 6:37:08 PM and Model.EvProductId = 81478

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CMO

Functionality and Upgrades

In terms of new technology, I would like to see Lightbeam work on two areas. First, Lightbeam needs...

Aug 2020
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CMO

Functionality and Upgrades

The system is pretty much self-explanatory. It is easy to use from my perspective, and I can log in...

Aug 2020
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CMO

Other Observations & Comments

There are a lot of steps between looking at the data and thinking about the outcomes of what we are...

Aug 2020
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CMO

Implementation and Training

Lightbeam’s initial training was good, and they had a webinar. It was pretty simple for our team to...

Aug 2020
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CMO

Service and Support

In our time with Lightbeam, we have been very happy with them. They have provided really great...

Aug 2020
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CMO

Service and Support

COVID-19 hasn’t changed a lot for Lightbeam. But it has changed a lot for our business. From our...

Aug 2020
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CMO

Lessons Learned

We envision Lightbeam as part of our long-term strategy. They have competitive prices, and they...

Aug 2020
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CMO

ROI / Cost (care and feeding)

Lightbeam avoids charging for every little thing. Their pricing is competitive. They have simple...

Aug 2020
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CMO

Implementation and Training

Lightbeam is literally the only IT vendor I have worked with that has kept their promises related to...

Aug 2020
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Nurse

Functionality and Upgrades

The system is very robust, but it doesn't have the population health aspect. We use the system in...

Aug 2020
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Nurse

Other Observations & Comments

I feel that Lightbeam is having some growing pains. We have to circle back to them with a lot of...

Aug 2020
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Nurse

Functionality and Upgrades

There is a particular report that drives me crazy. It could be a game changer for me, but there is...

Aug 2020
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Nurse

Future Outlook

The product is absolutely part of our long-term plans. We are actually looking to secure another...

Aug 2020
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Nurse

ROI / Cost (care and feeding)

Lightbeam does their very best to keep all promises. In the beginning, I didn't feel that they...

Aug 2020
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Nurse

Other Observations & Comments

The product will support our integration and interoperability goals. It would already support those...

Aug 2020
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Nurse

Implementation and Training

Lightbeam's training is probably my biggest pet peeve. They could have done a much better job with...

Aug 2020
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Nurse

Lessons Learned

There are multiple pieces to the implementation. The system is a web-based application and is...

Aug 2020
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Nurse

Service and Support

We haven't really seen outcomes so far, but with Lightbeam's advisory services, we meet to discuss...

Aug 2020
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Manager

Service and Support

Lightbeam has been reaching out during the COVID-19 crisis, and they have offered a lot of options...

Aug 2020
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Manager

Functionality and Upgrades

A lot of the functionality that Lightbeam offers isn’t across the board. We tend to find that they...

Aug 2020
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Manager

Service and Support

The biggest issue with support has been that Lightbeam never contacts us. I think the vendor just...

Aug 2020
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Manager

Service and Support

The issue is never really clear. Lightbeam will tell us that they went through our system, found...

Aug 2020
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Manager

Relationship

In the last few weeks, I have noticed that the tickets now include a phone number, so Lightbeam will...

Aug 2020
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Manager

Other Observations & Comments

The Lightbeam product is a great tool once the data is accurate. Making sure the data is accurate...

Aug 2020
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Manager

Service and Support

Oftentimes, someone at Lightbeam will change a process, but not everyone will be aware that the...

Aug 2020
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Manager

Other Observations & Comments

If Lightbeam could post on their website about the issues they find, that would be great. Or they...

Aug 2020
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Director

Lessons Learned

Lightbeam mostly keeps their promises. There have been development requests that we have made, and...

Jul 2020
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Director

Implementation and Training

Lightbeam has tried very hard to improve their training. They are now doing better with training.

Jul 2020
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Director

Other Observations & Comments

What we do with Lightbeam has nothing to do with our response to COVID-19. We use the system in the...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I don't like the Tableau software that Lightbeam uses. Frankly, I can't stand it. It seems to be...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

Some exclusions have to be in a particular measure. For example, a simple blood pressure reading...

May 2020
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Analyst/Coordinator

Relationship

We have an ACO-level account with Lightbeam and their application for physician organizations. That...

May 2020
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CFO

Functionality and Upgrades

Things are not going as anticipated or as hoped for with Lightbeam, and they could be going a lot...

Apr 2020
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CFO

Service and Support

Some tickets remain open for a couple of months or more. Lightbeam’s response time is slow, and we...

Apr 2020
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CFO

Functionality and Upgrades

When we met with Lightbeam, their presentation was inaccurate. Their tables were not up to date....

Apr 2020
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CFO

Relationship

If we ever want a meeting with the Lightbeam executives, we have to follow up and make sure that...

Apr 2020
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CFO

Implementation and Training

As we were moving into the implementation process, there were some issues with the system. We...

Apr 2020
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CFO

Functionality and Upgrades

The system is not very user friendly, and it takes a long time to load. On some of Lightbeam’s other...

Apr 2020
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Manager

Relationship

Our experience with the vendor has been consistently good. The vendor is really good at training,...

Apr 2020
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Manager

Other Observations & Comments

When we have an upgrade, there is a period where something doesn’t work, but the vendor usually gets...

Apr 2020
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Manager

Functionality and Upgrades

I really wish that we could use the care management piece and have a scheduling tool for home...

Apr 2020
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Manager

ROI / Cost (care and feeding)

Lightbeam doesn’t charge for every little thing, but we have seen some charges lately that we have...

Apr 2020
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Manager

Functionality and Upgrades

We have always been pretty satisfied with Lightbeam’s product. The one area that we have had less...

Apr 2020
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Manager

Service and Support

CMS changes the measures each year with the formatting of the data. That is challenging for us, and...

Apr 2020
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Manager

Functionality and Upgrades

Lightbeam’s product is great. It is very robust. We can pull a lot of data from the product. The...

Apr 2020
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Manager

Interfacing and Integration

I would recommend to Lightbeam that they work on the clinical interface ability so that it isn’t...

Apr 2020
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Manager

Interfacing and Integration

We have some clinical data feeds, but we don’t find them to be very helpful. The challenge is that...

Apr 2020
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Manager

Other Observations & Comments

I wish we could combine all of our vendors. One of our other vendors has an assessment and...

Apr 2020
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VP/Other Executive

Relationship

I have seen some things with Lightbeam that exhibit that the vendor's growth is making it harder for...

Mar 2020
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VP/Other Executive

Service and Support

I discovered that our process of moving data from our EMR into Lightbeam's system was problematic,...

Mar 2020
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VP/Other Executive

Relationship

The vendor has been very receptive and understanding. They have been working along with us. They...

Mar 2020
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VP/Other Executive

Relationship

Lightbeam has been updating versions on a regular cycle. The vendor has been modifying reports, and...

Mar 2020
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VP/Other Executive

Relationship

Lightbeam was willing to switch out our project manager, and that means they were responsive and...

Mar 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

When it comes to nickel-and-diming, the only thing that changes my opinion of Lightbeam is that they...

Mar 2020
 Helpful

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VP/Other Executive

Relationship

I am encouraged by Lightbeam's willingness to listen. They are flexible and will adjust things....

Feb 2020
 Helpful

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VP/Other Executive

Sales and Contracting

The setting of expectations was a little off in the beginning. Lightbeam hasn't quite built out the...

Feb 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The customer-facing people are service oriented, but we get pushback from them when we ask for...

Feb 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

Compared to other organizations that I have worked with, Lightbeam feels pinched. They have good...

Feb 2020
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Manager

Implementation and Training

The system can do so much, and it is so awesome. It is almost too much for a user to handle. The...

Dec 2019
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Manager

Sales and Contracting

There was a bit of a misunderstanding during the quoting and purchasing process. The vendor has the...

Dec 2019
 Helpful

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Manager

Interfacing and Integration

We have had a stellar experience with our integration goals. The vendor is more than happy to work...

Dec 2019
 Helpful

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Manager

Service and Support

The vendor’s ongoing support has been wonderful. The vendor has been extremely supportive. They have...

Dec 2019
 Helpful

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Manager

Relationship

The vendor is forward thinking. They are taking the feedback from all their clients, and they are...

Dec 2019
 Helpful

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Manager

Future Outlook

The vendor is absolutely working toward something that we can see and feel and need. So far, when we...

Dec 2019
 Helpful

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Manager

Relationship

I recommend the vendor to everybody that will listen to me because my experience has been very...

Dec 2019
 Helpful

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CMO

Functionality and Upgrades

Things with Lightbeam are good and maybe even a little better than they were a year ago. The vendor...

Nov 2019
 Helpful

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CMO

Relationship

Lightbeam is part of our long-term plans. I would buy from Lightbeam again. They have kept all their...

Nov 2019
 Helpful

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CMO

Other Observations & Comments

Lightbeam's tool is really complex. It is not easy to use; we have to train people to use the tool....

Nov 2019
 Helpful

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CMO

Relationship

We have been lucky. I can talk to the Lightbeam executives when I need to. They get involved as needed....

Nov 2019
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CMO

Functionality and Upgrades

Lightbeam has created a tool that ACOs can use to drive financial success. I think my satisfaction...

Nov 2019
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CMO

Relationship

Lightbeam has strong advisory services. The people managing those services are using good project...

Nov 2019
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CMO

Relationship

We have had a few changes in account managers from Lightbeam, but not a lot. I have worked with...

Nov 2019
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CMO

Functionality and Upgrades

The Lightbeam system is basically like a Tableau platform. There is so much that can be done in the...

Nov 2019
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CIO

Functionality and Upgrades

We have a very complex environment, and things sometimes get out of sync. Getting the system to work...

Nov 2019
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CIO

Relationship

I want the vendor to listen to our requirements. They should make sure that the system is end-user...

Nov 2019
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CIO

Functionality and Upgrades

The best thing about the system is its flexibility. When we need data, the system gives us a little...

Nov 2019
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Director

Relationship

The people from Lightbeam are absolutely some of the nicest people around, and we absolutely feel...

Oct 2019
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Director

Service and Support

Things are going really well with Lightbeam. That is all about expectations. In healthcare, people...

Oct 2019
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Director

ROI / Cost (care and feeding)

Lightbeam is better than most at not charging for every little thing. The system is incredibly...

Oct 2019
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Manager

Service and Support

In our recent interactions with Lightbeam, they have brought more staff members, and that has...

Oct 2019
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Manager

ROI / Cost (care and feeding)

I would work with Lightbeam again. They have avoided charging for every little thing.

Oct 2019
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Manager

Functionality and Upgrades

The Lightbeam tool is okay at closing care gaps. Something is always missing. What we see on the...

Oct 2019
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Manager

Functionality and Upgrades

The Lightbeam tool is usable and not bad. We just have to do extra work to use it. The product is...

Oct 2019
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CEO/President

Implementation and Training

Lightbeam was quite easy to negotiate with in terms of buying the product. The installation went...

Oct 2019
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CEO/President

Functionality and Upgrades

The system lacks reporting to track the utilization of home health agencies. We realize that 80%–90%...

Oct 2019