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Lightbeam Population Health Management Commentary
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Benjamin Cassity
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User Commentary

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COO

Loyalty, Value

Lightbeam is not part of my long-term plans. Lightbeam Population Health Management is untenable. It...

Apr 2025
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COO

Relationship

We dealt with an executive of Lightbeam. The people at the support level for Lightbeam were...

Apr 2025
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COO

Loyalty, Product, Value

An area of opportunity for Lightbeam is a greater impact on financials for value-based partners. We...

Apr 2025
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VP/Other Executive

Relationship

The people that take care of us at Lightbeam take really good care of us. We get to meet regularly...

Apr 2025
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VP/Other Executive

Product

Lightbeam’s cohort management abilities to follow and manage specific populations within our...

Apr 2025
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VP/Other Executive

Product

We have had issues with some of Lightbeam’s risk performance modeling in versions and quality...

Apr 2025
||
(0)
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VP/Other Executive

Operations, Product

Lightbeam is not a health system and is not provider based, so sometimes there are gaps in their...

Apr 2025
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(0)
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Analyst/Coordinator

Culture, Relationship

Working with Lightbeam has been wonderful. They are always on the topic of conversation to help me...

Apr 2025
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(0)
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Analyst/Coordinator

Loyalty

We haven't been able to utilize the full functionality of Lightbeam Population Health Management so...

Apr 2025
||
(0)
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COO

Loyalty, Product

It is imperative that we have the ability to track performance on distinct performance years by...

Apr 2025
||
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COO

Product

The product is a little overwhelming for somebody who comes in and feels like there is so much...

Apr 2025
||
(0)
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COO

Loyalty, Operations

Overall, we were focused on being expeditious with our launch because we had some deadlines and...

Apr 2025
||
(0)
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COO

Value

There are some things that we still need to refine in terms of complete usability on quality...

Apr 2025
||
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COO

Operations

Occasionally, we get a heads-up that something is going on or the vendor has noticed some things and...

Apr 2025
||
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COO

Product

Overall, there have been some discoveries in how Lightbeam's system manages data. As a population...

Apr 2025
||
(0)
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COO

Loyalty, Operations

We have done quite a bit of our own exploration and training, but our satisfaction with training has...

Apr 2025
||
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COO

Loyalty, Relationship

Lightbeam mostly keeps all promises. There are always things that fall a little short of...

Apr 2025
||
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COO

Culture, Loyalty

One of the things that I appreciated about Lightbeam’s model was the ability to choose certain...

Apr 2025
||
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COO

Loyalty, Product

One of our bigger challenges has been being able to identify when we have something like a data...

Apr 2025
||
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COO

Relationship

The product has lots of great functionality. The vendor has built some things quickly that, based on...

Apr 2025
||
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Director

Relationship, Operations

Lightbeam always offers the training sessions and manuals, and they do the upgrades. Due to the...

Apr 2025
||
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Director

Product, Value

All the data is in Lightbeam Population Health Management. Like anything in healthcare, it is just a...

Apr 2025
||
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Director

Product

Lightbeam Population Health Management does well with what it promises. The risk score analysis is...

Apr 2025
||
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Director

Value

If we had unlimited resources, Lightbeam Population Health Management certainly would meet all our...

Apr 2025
||
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Director

Product

One of the shortfalls of Lightbeam Population Health Management is that there is a huge learning...

Apr 2025
||
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Director

Product

The areas that Lightbeam Population Health Management misses are in the reporting function....

Apr 2025
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(0)
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Analyst/Coordinator

Relationship, Operations

Lightbeam is a great partner. They offer great services, and they are consistent. We are very happy...

Feb 2025
||
(0)
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Analyst/Coordinator

Operations

Lightbeam Population Health Management is user friendly, but there is a lot of information to get...

Feb 2025
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(0)
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Analyst/Coordinator

Product

We give Lightbeam our claim file data for a couple of our large commercial payers. We go back into...

Feb 2025
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Analyst/Coordinator

Relationship, Operations

Lightbeam is constantly coming up with upgrades, and we attend their webinars on their new upgrades....

Feb 2025
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(0)
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Analyst/Coordinator

Culture, Value

When we go to Lightbeam with one-off things we need help with, they don't nickel-and-dime us. We...

Feb 2025
||
(0)
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CMO

Loyalty, Relationship

We have had some reporting problems with the system. However, Lightbeam's executives have met with...

Feb 2025
||
(0)
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Manager

Culture, Value

Lightbeam keeps all their promises, but things sometimes take a little longer than I expect. I have...

Feb 2025
||
(0)
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Manager

Operations

Lightbeam’s COO is very astute and knows exactly where things need to go. Lightbeam makes monthly...

Feb 2025
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(0)
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Manager

Loyalty, Product

To me, the product is very intuitive. Other people struggle. There are a couple of things on the...

Feb 2025
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(0)
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Manager

Loyalty

We are going to increase the number of people who will do the next phase of QA, and we will just let...

Feb 2025
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(0)
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Manager

Loyalty, Relationship

I saw a webinar that brought Lightbeam up in my mind. I mentioned Lightbeam to one of our leaders,...

Feb 2025
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(0)
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Manager

Loyalty, Relationship

One of my complaints and suggestions for Lightbeam's improvement would be to have a detailed plan...

Feb 2025
||
(0)
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Manager

Loyalty, Product

There is something on the care management side that the care management team is asking for that...

Feb 2025
||
(0)
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Manager

Relationship

We have had some struggles with Lightbeam’s support team. Some of the team members misread things or...

Feb 2025
||
(0)
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Manager

Relationship

We recently complained, so we have gotten some extra attention from Lightbeam. On top of that, we...

Feb 2025
||
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Manager

Relationship

Lightbeam has advisory meetings. Those haven't been very useful. The vendor will give proactive...

Feb 2025
||
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Manager

Operations

Typically, we will have issues with Lightbeam Population Health Management after an upgrade, so...

Feb 2025
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(0)
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Manager

Operations

Last year, we were using Lightbeam's Creator Studio more. That was a new tool that Lightbeam...

Feb 2025
||
(0)
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Manager

Loyalty

We are working through some issues that we have with Lightbeam. We use their tool slightly...

Feb 2025
||
(0)
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Manager

Value

Lightbeam avoids charging for every little thing now. In the past, we felt like they were charging...

Feb 2025
||
(0)
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VP/Other Executive

Relationship

I always joke that I could call a janitor at Lightbeam and ask to speak to the CEO, and I would...

Jan 2025
||
(0)
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VP/Other Executive

Relationship

I have actually recommended the system to others. It is a great application. One of the greatest...

Jan 2025
||
(0)
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VP/Other Executive

Culture, Relationship

Client support is always one of the hardest things with any software vendor. Vendors normally butter...

Jan 2025
||
(0)
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VP/Other Executive

Loyalty

We will still be satisfied with Lightbeam in the future, especially with the upgrades to the client...

Jan 2025
||
(0)
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VP/Other Executive

Operations

The system has grown considerably. That has required a lot of on-demand training. The UGM conference...

Jan 2025
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(0)
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VP/Other Executive

Loyalty, Relationship

We are keeping Lightbeam's system because of the growth and improvements of the application and new...

Jan 2025
||
(0)
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Director

Relationship

Lightbeam is always willing to work with us as our company changes. Lightbeam will adjust to our...

Jan 2025
||
(0)
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Director

Loyalty, Product

The Centers for Medicare & Medicaid Services are ever changing, and new things are coming out like...

Jan 2025
||
(0)
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Director

Relationship, Operations

We have regular meetings with Lightbeam where they are able to follow up on tickets, and that is...

Jan 2025
||
(0)
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Director

Relationship, Product

I do feel like Lightbeam does keep everything organized for us. In a situation where we have...

Jan 2025
||
(0)
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COO

Operations, Product

The critique I have with Lightbeam Population Health Management is upgrades. The upgrades never fail...

Jan 2025
||
(0)
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COO

Relationship

Lightbeam's support is great. I have a direct line to everybody there. Also, everything that I think...

Jan 2025
||
(0)
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COO

Value

Lightbeam does charge for every little thing. Everything is modularized. For example, they are AI...

Jan 2025
||
(0)
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Manager

Relationship, Operations

Usually, I have a regular status call with Lightbeam, and our advisor lets us know when we are due...

Jan 2025
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Manager

Product

Lightbeam Population Health Management works well. It ties together fairly well, and it is...

Jan 2025
||
(0)
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Manager

Product

Some of Lightbeam Population Health Management is very click happy. Once we know the system, it is...

Jan 2025
||
(0)
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Manager

Product

Lightbeam has been putting a lot of new functionality into Lightbeam Population Health Management...

Jan 2025
||
(0)
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Manager

Relationship

With troubleshooting, we usually have to bring issues to Lightbeam’s attention. We have...

Jan 2025
||
(0)
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Manager

Loyalty

We have stuck to the status quo with Lightbeam for the past couple of years. We use Lightbeam...

Jan 2025
||
(0)
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Manager

Operations

We don't really have training from Lightbeam. They send out the release notes and then just tell us...

Jan 2025
||
(0)
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Manager

Loyalty

Lightbeam Population Health Management not being part of our long-term plan has nothing to do with...

Jan 2025
||
(0)
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VP/Other Executive

Relationship, Operations

Lightbeam is very supportive, very responsive, and pretty good to work with. With any IT solution,...

Jan 2025
||
(0)
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VP/Other Executive

Relationship

If we need a change in mapping or in some of the fields and files that we send over in Lightbeam's...

Jan 2025
||
(0)
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VP/Other Executive

Product

There are a lot of nuances within Lightbeam's system's front-end UI. So if we are going after the...

Jan 2025
||
(0)
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VP/Other Executive

Value

At times, we get charges from Lightbeam that don’t necessarily make sense. For example, we have...

Jan 2025
||
(0)
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VP/Other Executive

Value

Lightbeam is expensive, and that is probably one of the biggest drivers in our hesitation on how...

Jan 2025
||
(0)
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VP/Other Executive

Relationship, Operations

Lightbeam has a pretty quality tool, and the vendor does a pretty good job of updating things and...

Jan 2025
||
(0)
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VP/Other Executive

Product

Lightbeam's system aggregates our claims data from some of the different value-based contracts that...

Jan 2025
||
(0)
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VP/Other Executive

Relationship, Product

Lightbeam is an expert in this work, and they have done a lot to develop their patient matching and...

Jan 2025
||
(0)
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Director

Relationship

The support is excellent. If I absolutely have to have support for something critical, I have my...

Sep 2024
||
(0)
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Director

Product

We are very complicated because we have multiple different EMRs, but we have been able to integrate...

Sep 2024
||
(0)
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Director

Value

We have definitely received our money's worth. We are a small facility, so we are not a big hospital...

Sep 2024
||
(0)
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Director

Loyalty, Relationship, Product

We often worry about bugs after an upgrade, and those have been pretty minimal. Lightbeam tests the...

Sep 2024
||
(0)
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Director

Relationship, Product

I have been in IT and data analytics for years, and Lightbeam is the best vendor I have ever worked...

Sep 2024
||
(0)
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Director

Operations

Lightbeam's training is really good. If we need supplemental training, Lightbeam is pretty good....

Sep 2024
||
(0)
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Director

Loyalty, Product

The product meets all my needs, but there is always room for improvement. With additional...

Sep 2024
||
(0)
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CMO

Loyalty, Operations

Lightbeam's system is a high-level application, and I’m still trying to figure out how to bring the...

Sep 2024
||
(0)
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CMO

Operations, Product

There have been some hiccups with the upgrades. Most of the hiccups are actually other things...

Sep 2024
||
(0)
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CMO

Relationship, Value

Lightbeam is moving ahead quickly. Lightbeam’s advisory services and support are very good. I'm not...

Sep 2024
||
(0)
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CMO

Product

Lightbeam’s training is good. Lightbeam Population Health Management is an industrial-strength...

Sep 2024
||
(0)
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CMIO

Loyalty

We decided to leave Lightbeam Population Health Management because we work clinically in another...

Sep 2024
||
(0)
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CMIO

Product

Lightbeam's system is a tough thing to use, but it is better than other solutions I have used....

Sep 2024
||
(0)
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CMIO

Relationship

Lightbeam has been very good to us. Their product managers and the team interfacing with us have...

Sep 2024
||
(0)
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VP/Other Executive

Relationship, Operations

I would tell someone considering working with Lightbeam that they are very customer focused. There...

Jul 2024
||
(0)
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VP/Other Executive

Product

Nothing works as promoted in my opinion. The user interface of Lightbeam Population Health...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

We have expanded our work with Lightbeam quite a bit, getting into custom development work and other...

Jul 2024
||
(0)
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VP/Other Executive

Culture, Value

We have a good contract with Lightbeam, so I would say we get our money's worth. Some of our most...

Jul 2024
||
(0)
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VP/Other Executive

Loyalty

Lightbeam Population Health Management is a great product and one of the best out there. It is just...

Jul 2024
||
(0)
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VP/Other Executive

Operations

Lightbeam had us with an implementation team that eventually did not work out. That set us back...

Jul 2024
||
(0)
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VP/Other Executive

Culture, Product

The core platform is great, and it does everything we need it to. It is an amazing product, but the...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

Lightbeam is super proactive, and there is very high engagement. There is a lot of support; we can't...

Jul 2024
||
(0)
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VP/Other Executive

Culture, Relationship

We recently had a conversation about governance with Lightbeam that should have been had earlier,...

Jul 2024
||
(0)
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VP/Other Executive

Culture, Operations

We have had to go back to the vendor, and they have had to give us credits and stuff like that. We...

Jul 2024
||
(0)
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VP/Other Executive

Culture

The sales team at Lightbeam definitely didn't know their product, and they misled us quite a bit on...

Jul 2024
||
(0)
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VP/Other Executive

Loyalty, Operations, Value

We settled on Lightbeam ultimately because its integration was successful with our EHR, the...

Jul 2024
||
(0)
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VP/Other Executive

Relationship, Operations

Lightbeam has helped us understand the impact of their new version. In addition, our project manager...

Jun 2024
||
(0)
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VP/Other Executive

Operations

Lightbeam’s overall implementation process has been seamless, but there are some bugs in the...

Jun 2024
||
(0)
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VP/Other Executive

Product

Lightbeam Population Health Management offers some really robust care management reporting for...

Jun 2024
||
(0)
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Manager

Operations

Lightbeam does offer a lot of resources. They have eLearning and online training with a live...

Jun 2024
||
(0)
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Manager

Relationship, Operations

There has been a lot of turnover on the Lightbeam side, so for a couple of the projects and a couple...

Jun 2024
||
(0)
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Manager

Operations

I don't feel like there was a plan with the implementation. We just got thrown into it. I started...

Jun 2024
||
(0)
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Manager

Relationship

The people at Lightbeam have been fantastic to work with. There are a few who really stand out. It...

Jun 2024
||
(0)
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Manager

Culture, Loyalty

I saw a Lightbeam presentation and saw that they had grown a lot and that their offering was a lot...

Jun 2024
||
(0)
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Manager

Relationship, Operations, Product

I would tell others to make sure they know what they want and how they want things to look from the...

Jun 2024
||
(0)
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Director

Relationship, Operations, Value

In terms of areas I would like Lightbeam to focus on, one is the speed of implementing. The team is...

Jun 2024
||
(0)
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Director

Loyalty

The real reason I chose Lightbeam was for their referral point program. That piece allows us to...

Jun 2024
||
(0)
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Director

Value

A large reason we like Lightbeam's system is that it is part of a hospital case management tool that...

Jun 2024
||
(0)
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Director

Loyalty

We were looking for a more macro-level kind of reporting. As we transitioned from paper to the EMR,...

Jun 2024
||
(0)
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Director

Value

I would tell a peer or friend Lightbeam has good people and a solid program. However, if I were...

Jun 2024
||
(0)
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Director

Relationship

Lightbeam is incredibly good with support. Their support team is really trying their very best. I...

Jun 2024
||
(0)
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Director

Product, Value

The downside to the system is that everything takes forever. I have never had to take longer than a...

Jun 2024
||
(0)
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Director

Operations, Value

The training is the weakest part of Lightbeam. We are nickel-and-dimed on just about anything. But...

Jun 2024
||
(0)
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VP/Other Executive

Relationship

I think the struggle with Lightbeam’s support is getting things done in a timely manner. Now, that...

Jun 2024
||
(0)
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VP/Other Executive

Culture, Relationship

Lightbeam had originally told us they could ingest all these payer claims and produce reports. They...

Jun 2024
||
(0)
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VP/Other Executive

Relationship

Lightbeam is not a bad vendor. We had a really good relationship, and Lightbeam did a really good...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty

We moved away from Lightbeam Population Health Management with certain patient populations. That...

Jun 2024
||
(0)
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Population Health Vendor Overview 2023
15 June 23    |   Andy Paulsen and Bradley Hunter
As more healthcare organizations start to leverage population health management (PHM) technology in their journey toward offering value-based care, they are sometimes uncertain about how well vendors can fulfill their unique needs, as PHM programs vary in breadth and complexity. This report—a follow-up to KLAS’ 2021 report —provides an overview of several PHM offerings to help readers understand (1) what types of organizations typically use the solutions, (2) what the customer experience is like, (3) which solutions see the most market energy and why, (4) which vendors facilitate value-based contract revenue, and (5) how broadly PHM capabilities are adopted. Note: Although there are six PHM pillars, one pillar—patient engagement—is not covered in this report (view the KLAS website for more information on this pillar).
Point of Light
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Points of Light 2023 Case Study 11
14 April 23    |   Aurene Wilford and Boyd Stewart
Hoping to provide improved care management for individuals with high-risk chronic conditions, the collaborators in this case study launched a program aimed at providing deviceless remote patient monitoring for recently discharged individuals with hypertension, COPD, or congestive heart failure. If patient-entered data is outside the normal thresholds, virtual care navigators receive real-time alerts and can intervene to prevent the patient’s condition from deteriorating. Outcomes include reduced ED visits and readmissions as well as lower costs.



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