Lightbeam Population Health Management
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Bradley Hunter
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User Commentary

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Service and Support

Epic's support has been very good in the past, and it continues to be just as good now.

Nov 2022
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VP/Other Executive

Relationship

I went to a user group conference as a last-ditch effort to salvage the relationship. I went to the...

Nov 2022
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VP/Other Executive

Future Outlook

One barrier with Lightbeam is that we are looking for a tool for integrated care coordination,...

Nov 2022
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VP/Other Executive

Service and Support

Rather than giving us a carte-blanche analytics platform, the vendor creates canned reports that are...

Nov 2022
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Director

Relationship

Lightbeam doesn’t keep their promises. During one of our recent partnerships, there were some heavy...

Aug 2022
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Director

ROI / Cost (care and feeding)

Lightbeam doesn’t avoid extra charges. At least half of the invoices I have received in the last few...

Aug 2022
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Director

Functionality and Upgrades

The system's verbiage and filters for running advanced analytics or cohort analysis reports are not...

Aug 2022
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Director

Service and Support

Unlike other vendors I have worked with, Lightbeam gives us next to no warning or information about...

Aug 2022
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Director

Relationship

We had an issue with Lightbeam recently that caused a complete, show-stopping outage. We weren’t...

Aug 2022
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Director

Relationship

I am in contact with Lightbeam executives. They join some of our meetings, and I have been very...

Aug 2022
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Director

Service and Support

Lightbeam’s ticketing support system is not effective. The majority of the technical resources that...

Aug 2022
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Director

Functionality and Upgrades

We have various remote agent EMR connections. Sometimes, the remote agent will go down or there will...

Aug 2022
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Director

Service and Support

A significant number of our practices are not logging in to Lightbeam's system at all. I don't feel...

Aug 2022
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Director

Relationship

I have been on Lightbeam like white on rice because I want to extend our contract. We don't want to...

Aug 2022
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VP/Other Executive

Relationship

I would say that Lightbeam keeps their promises. There have probably been instances where that...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Everything that medical vendors offer is too expensive. However, Lightbeam doesn't charge us for...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The vendor's upgrades could be better, but that isn't entirely the vendor's fault. Some situations...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

None of our end users complain about the system's interface. That interface is pretty simple. It is...

Jun 2022
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VP/Other Executive

Relationship

I would like to receive more ongoing support from the vendor. Due to the kind of contract that we...

Jun 2022
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VP/Other Executive

Service and Support

It is never too difficult for us to get ahold of Lightbeam's people when we need something.

Jun 2022
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Analyst/Coordinator

Service and Support

Lightbeam’s ticket system is the worst. They use Salesforce. I am not sure what the platform is...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

Whether or not Lightbeam's system will be a part of our long-term plans remains to be seen. Our...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Lightbeam's system ingests our claims, and I have not worked with any other population health tools...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are evaluating whether we want to stick with Lightbeam's product or move on. We are determining...

Jun 2022
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Analyst/Coordinator

Relationship

Lightbeam has had a tremendous amount of turnover. Our organization has had to sacrifice for that,...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We are working tremendously hard on so many configurations in Lightbeam's system for clinical data,...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Lightbeam tends to nickel-and-dime us for their support. We have spent thousands of dollars on phone...

May 2022
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VP/Other Executive

Relationship

There is a lack of partnership with Lightbeam. They have not reached out to us to see why we aren't...

May 2022
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VP/Other Executive

Relationship

The things we have seen Lightbeam do and what they say they can do are pretty impressive today, but...

May 2022
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VP/Other Executive

Functionality and Upgrades

Lightbeam could improve their quality assurance process for rolling out modules. For instance,...

May 2022
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VP/Other Executive

Functionality and Upgrades

I use Lightbeam's system for my monthly operating reviews, so if any of the charts are down, I can't...

May 2022
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VP/Other Executive

Implementation and Training

We have to push for timelines and due dates regarding performance and behavior expectations. We have...

May 2022
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VP/Other Executive

Implementation and Training

The process of deploying new versions seems a little clunky at the moment. Lightbeam has a lot of...

May 2022
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VP/Other Executive

Future Outlook

Lightbeam has things they have to prove to us. Lightbeam did a nice demo, but I hear from other...

May 2022
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VP/Other Executive

Relationship

We have had to do a lot of things ourselves. Our relationship with Lightbeam is like them giving us...

May 2022
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VP/Other Executive

Relationship

Lightbeam is the expert, and we are still learning. Currently, they are not providing much value at...

May 2022
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VP/Other Executive

Interfacing and Integration

Getting Lightbeam's product connected to our HIE and having Lightbeam be proactive and come up with...

May 2022
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VP/Other Executive

Functionality and Upgrades

If properly functioning, the population health analytics within the Lightbeam system would provide...

May 2022
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VP/Other Executive

Relationship

Lightbeam is below average. We have a list of issues. There has been a lot of turnover with our...

May 2022
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VP/Other Executive

Implementation and Training

There were Webex meetings and initial trainings years ago, but there hasn't been anything since....

May 2022
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VP/Other Executive

Functionality and Upgrades

One of the missing pieces in Lightbeam's system is a care management module that can support the...

May 2022
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VP/Other Executive

Functionality and Upgrades

Lightbeam's system is pretty easy to use. The functionality for predictive analytics is there. We...

May 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We have a lot of conversations with Lightbeam that don't end with a consultation or invoice, so I...

May 2022
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VP/Other Executive

Lessons Learned

I don't think we are receiving our money's worth with Lightbeam's system. I wouldn't recommend the...

May 2022
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VP/Other Executive

Service and Support

Lightbeam has a number of clients. If one client finds an issue with a module, Lightbeam should...

May 2022
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VP/Other Executive

Relationship

We have frequent meetings with the Lightbeam team. Our assigned project manager brings in whoever is...

May 2022
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VP/Other Executive

Interfacing and Integration

We are building our integrated care model where we are teaching the practices how to go in and look...

May 2022
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VP/Other Executive

Functionality and Upgrades

We paused the integration between Lightbeam's system and our EMR. The worst thing Lightbeam can do...

May 2022
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Director

Future Outlook

I have been extremely impressed with the new analytic service that Lightbeam is rolling out. As part...

May 2022
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Director

Interfacing and Integration

The solution has a nice integration option when it comes to printing things out at the practice...

May 2022
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Director

Service and Support

We sometimes face challenges with the vendor's ability to quickly load or correct issues with the...

May 2022
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Director

Future Outlook

We are only using one piece of the system. We have seen demonstrations for everything else that the...

May 2022
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Director

Functionality and Upgrades

We like the solution because it is easy for us to use. Its interface is fantastic. It can quickly...

May 2022
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Director

ROI / Cost (care and feeding)

At one point, there were some charges from the vendor that we were unaware of, but Lightbeam worked...

May 2022
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Director

Implementation and Training

The quality of the solution's implementation was great, and the vendor had open communication with...

May 2022
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Director

ROI / Cost (care and feeding)

One outcome that we have seen from the system has been accurate, appropriate coding. Now that we...

May 2022
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CEO/President

Functionality and Upgrades

Lightbeam is one of the best vendors in the industry at gathering information and aligning disparate...

May 2022
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CEO/President

Functionality and Upgrades

One of the challenges that we have with healthcare is that physicians only know a small amount of...

May 2022
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CEO/President

ROI / Cost (care and feeding)

Lightbeam doesn't nickel-and-dime us to death. That is great. Every time we want to do something,...

May 2022
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CEO/President

Service and Support

Lightbeam's system is cutting edge in the population health management industry. The vendor's...

May 2022
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CEO/President

Future Outlook

Lightbeam should begin to expand their partnerships with payers. That is one of the most important...

May 2022
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CMIO

Interfacing and Integration

Lightbeam has improved their user interface a lot over the years. It is relatively user friendly...

Apr 2022
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CMIO

ROI / Cost (care and feeding)

We have done very well in population health because of Lightbeam's system. We have done well...

Apr 2022
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CMIO

Service and Support

In terms of being proactive, I don’t think the vendor has come out with a systematic way of...

Apr 2022
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CMIO

Future Outlook

I certainly hope the system is in our long-term plans. We are always subject to decision-making at...

Apr 2022
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CMIO

ROI / Cost (care and feeding)

Lightbeam definitely avoids charging for every little thing. They have been very helpful in that...

Apr 2022
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CMIO

Implementation and Training

The vendor's training has been pretty good. They have a training portal now.

Apr 2022
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CMIO

Relationship

We have consistently had a very good relationship with Lightbeam. Since we have been with them for...

Apr 2022
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CMIO

Functionality and Upgrades

We like that the product is very adaptable. The product has been very useful for web interface...

Apr 2022
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CMIO

Service and Support

We made a transition, and Lightbeam was very responsive in working with us to develop their platform...

Apr 2022
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CMIO

Relationship

Lightbeam is good at handling unique sets of claims from different payers. All the claims are...

Apr 2022
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Director

Functionality and Upgrades

The functionality within Lightbeam's system is probably pretty comprehensive, but we have to go into...

Mar 2022
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Director

Functionality and Upgrades

Lightbeam has repeatedly bungled our reports. They quietly updated something over the weekend and...

Mar 2022
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Director

Functionality and Upgrades

Lightbeam's data warehouse is a very robust platform. We don't like or use most of the canned...

Mar 2022
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Director

Functionality and Upgrades

Keeping promises doesn't seem to be a strength of Lightbeam in terms of using a test development...

Mar 2022
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Director

Relationship

Lightbeam is very difficult to get ahold of for meetings and discussions. Lightbeam doesn't seem to...

Mar 2022
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Director

Implementation and Training

Lightbeam has literally offered no training, but it would be very helpful if they did that for us....

Mar 2022
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Director

Functionality and Upgrades

Lightbeam has a data-view platform that connects to our EMR, and from what I understand, that tool...

Mar 2022
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Director

Functionality and Upgrades

Across the industry, companies don't seem to necessarily be on the cutting edge. They may be a...

Mar 2022
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Director

Lessons Learned

We have not purchased all of the modules that Lightbeam offers. If we did, we would have a much more...

Mar 2022
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Director

Functionality and Upgrades

We can use Lightbeam's system for value-based contracts, and we can run the data in the aggregate....

Mar 2022
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Manager

Functionality and Upgrades

Every time we have an upgrade, the vendor lets us know when the upgrade is going to take place. They...

Mar 2022
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Manager

Interfacing and Integration

We haven't really integrated Lightbeam with other vendors. A couple of the systems are integrated,...

Mar 2022
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Manager

Functionality and Upgrades

Medicare is sharing data weekly instead of monthly, so that is a new type of way to extract the...

Mar 2022
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Manager

Relationship

I have met with Lightbeam's executives, and they are great. They meet with their clients and ask...

Mar 2022
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Manager

Relationship

The person we worked with previously was really great and helpful. They would respond to us all the...

Mar 2022
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Manager

Implementation and Training

The vendor is good at training because they have a user group meeting. They also do site visits or...

Mar 2022
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CEO/President

Functionality and Upgrades

Nothing is perfect as far as outcomes go, but Lightbeam Population Health Management gives us lots...

Mar 2022
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CEO/President

Functionality and Upgrades

Our primary users of Lightbeam Population Health Management, such as our administrative and...

Mar 2022
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CEO/President

Relationship

I am not really having any problems with Lightbeam Population Health Management. The problems that...

Mar 2022
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CEO/President

Functionality and Upgrades

Lightbeam's system is connected to our electronic health records, so it is able to get both sources...

Mar 2022
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CEO/President

Service and Support

Lightbeam is really good in terms of support. They are one of the best vendors that we have in terms...

Mar 2022
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CEO/President

ROI / Cost (care and feeding)

Lightbeam tends to charge for every little thing. They come out with an update, and if we want to...

Mar 2022
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Manager

Functionality and Upgrades

Lightbeam's system is not very user friendly. There are a lot of tabs for almost the same thing. If...

Feb 2022
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Manager

Functionality and Upgrades

Lightbeam's system does what they said it would do. There is some fine-tuning needed, but after...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

A lot of the quality issues that we run into happen when Lightbeam customizes their standard...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

It was a significant pain point for us that our providers could not have a good transfer of...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

Lightbeam has put together a collection of capabilities. Lightbeam has everything from clinical...

Feb 2022
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VP/Other Executive

Relationship

Lightbeam is a really good partner, and they are really invested in our success. We have good...

Feb 2022
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VP/Other Executive

Relationship

We had to make some changes to the platform to leverage Lightbeam's product on behalf of our...

Feb 2022
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VP/Other Executive

Service and Support

Lightbeam can sometimes underestimate their commitments, and that can lead them to change...

Feb 2022
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VP/Other Executive

Lessons Learned

There are some areas where we have been impressed with Lightbeam’s turnaround times, and we have not...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

We have had to work through a couple of different gaps related to our payer use case. Because the...

Feb 2022
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COO

ROI / Cost (care and feeding)

I can't imagine any of the other vendors in the population health management space coming close to...

Feb 2022
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COO

Functionality and Upgrades

Some of our nurses take right to the system and get it down pat. Those nurses are good resources for...

Feb 2022
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COO

Functionality and Upgrades

There is a lot of functionality that we can build in to the system to capture certain data, but...

Feb 2022
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COO

Relationship

Our work with Lightbeam's people has been good, but sometimes, issues that we have identified sit in...

Feb 2022
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COO

Relationship

Lightbeam is a fantastic company. Our former population health vendor wasn't proactive at all. They...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Lightbeam has not reduced our pain points. We have seen a major cost increase for one of our...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

It is very evident to us that Lightbeam is closer to infancy than maturity. My pet peeve is that...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

In the grand scheme of things, our service contracts with insurance companies are the foundation of...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

Provider scorecards are a huge deal to me. Ever since we started with Lightbeam, I have built those...

Feb 2022
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VP/Other Executive

Other Observations & Comments

Most of the reports we received from Lightbeam’s advisory services contained information that I had...

Feb 2022
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VP/Other Executive

Relationship

We recently got a new client success director. Lightbeam has undergone several shifts in how they...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We were paying for Lightbeam's advisory services every month, but we weren't getting what we thought...

Feb 2022
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VP/Other Executive

Relationship

Our new account executive from Lightbeam meets with me on a frequent basis. Often, we touch base on...

Feb 2022
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VP/Other Executive

Implementation and Training

If Lightbeam did not change their onboarding process, I would not buy the system again. To be...

Feb 2022
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VP/Other Executive

Lessons Learned

After we got the system, we figured out that Lightbeam was more in their infancy than we knew. It...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I was really annoyed by some things. Lightbeam has an eLearning portal, but before we had our...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Lightbeam's charges have changed from previous times. We told them that they were nickel-and-diming...

Feb 2022
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VP/Other Executive

Relationship

There were some serious misunderstandings between us and Lightbeam regarding some of their product’s...

Feb 2022
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COO

Relationship

Lightbeam has been a good partner to us, and we have appreciated them. With every partnership, there...

Jan 2022
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COO

Other Observations & Comments

I would tell Lightbeam to continue to make the platform more customizable and push more content to...

Jan 2022
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COO

ROI / Cost (care and feeding)

We have been very busy with our care management outcomes, and Lightbeam has been able to provide us...

Jan 2022
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COO

Service and Support

In addition to giving us a dedicated account manager, Lightbeam also makes key development-and-build...

Jan 2022
||
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COO

Future Outlook

There have to be more tools for our providers to get their hands on to help them have better...

Jan 2022
||
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COO

Relationship

Our experience has been really good, and the executives have really stepped up over time to really...

Jan 2022
||
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Manager

Service and Support

Lightbeam’s phone support is stellar. The support is out of this world. Lightbeam has a wonderful...

Jan 2022
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Manager

Implementation and Training

We have access to a portal with all the white papers and training videos. The one thing about the...

Jan 2022
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Manager

Relationship

We can call and speak to any of the executive team members at any time. They are always there for...

Jan 2022
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Manager

ROI / Cost (care and feeding)

When we look at population health tools in the market today, the price point of Lightbeam's tool is...

Jan 2022
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Manager

Relationship

We have been through multiple upgrades and different phases of implementation, and Lightbeam has...

Jan 2022
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Manager

Interfacing and Integration

We have several EMRs and payers integrated into our network. That is a huge number of integrations,...

Jan 2022
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Manager

Functionality and Upgrades

It is so easy to use Lightbeam's system, especially for clinicians. That is really important. The...

Jan 2022
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Manager

Functionality and Upgrades

We can't get everything we need from the front end of the system, but Lightbeam gives us access to...

Jan 2022
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Director

Lessons Learned

I would buy Lightbeam's system again if we were where we were when we bought it, but I would not buy...

Jan 2022
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Director

Relationship

Lightbeam has great people. They have positive intentions and they try, but Lightbeam is a software...

Jan 2022
||
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Director

Functionality and Upgrades

There is always a fallout after the product's upgrades. We don't know that there is a custom code or...

Jan 2022
||
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Director

Relationship

We have a good direct resource from Lightbeam. We can also get right to some really good resources...

Jan 2022
||
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Director

Functionality and Upgrades

The product is functional, but it doesn't wow me. It is functional, and I can accomplish what I need...

Jan 2022
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Director

Functionality and Upgrades

The system is functional, and we can teach it, but it isn't intuitive. We spend a lot of time with...

Jan 2022
||
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Director

Interfacing and Integration

Lightbeam hasn't really delivered us anything new or state of the art. We can function with...

Jan 2022
||
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Director

Relationship

We have had some positive interactions with some of the top leadership of Lightbeam. However, we...

Jan 2022
||
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Director

ROI / Cost (care and feeding)

Lightbeam's system is expensive. One of our largest budgeted items for our department is the...

Jan 2022
||
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Director

Lessons Learned

I would tell a peer to investigate what else is out there. Lightbeam's system is a solution, but an...

Jan 2022
||
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Director

Other Observations & Comments

Lightbeam's executive team needs to continue to be forward thinking and to not overcomplicate...

Jan 2022
||
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Analyst/Coordinator

Relationship

We aren't enamored with Lightbeam. We had a gap for a period of time when no data had registered in...

Jan 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have technical problems that could be solved very easily on Lightbeam’s end, but they bill us...

Jan 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

I never got initial training, and Lightbeam has shown me only one or two things. I have had to...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product doesn’t work as promoted because we can’t get the clinical data to Lightbeam. They have...

Jan 2022
||
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Analyst/Coordinator

Service and Support

The support for integration has been abysmal. We are trying to connect a lot of different offices...

Jan 2022
||
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Analyst/Coordinator

Relationship

I have never seen proactivity from Lightbeam. I have had to get support shotgun-wedding style....

Jan 2022
||
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Analyst/Coordinator

Relationship

We get good responsiveness when we go over the heads of our direct project managers, but that is the...

Jan 2022
||
(0)
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Analyst/Coordinator

Relationship

Lightbeam is supposed to regularly provide all the analytics for insights and actionable outcomes,...

Jan 2022
||
(0)
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Analyst/Coordinator

Future Outlook

Lightbeam might not be in our long-term plans. We haven't gotten great value yet. I wouldn't buy...

Jan 2022
||
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VP/Other Executive

Functionality and Upgrades

We haven't had significant success with leveraging provider tools from Lightbeam. We have had to...

Dec 2021
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VP/Other Executive

Interfacing and Integration

We have had success with integrating the solution with some of our more usable EHRs. We can pull...

Dec 2021
||
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VP/Other Executive

Interfacing and Integration

The system is highly advanced when it comes to integrating across standard files and clinical data...

Dec 2021
||
(0)
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VP/Other Executive

Service and Support

Our day-to-day working relationship with the vendor's support people has been a success.

Dec 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

The system's ease of use could be enhanced when it comes to reporting. I would like us to be able to...

Dec 2021
||
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VP/Other Executive

Functionality and Upgrades

I would like to see shortened delivery times for ad hoc requests and more usability for future...

Dec 2021
||
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VP/Other Executive

ROI / Cost (care and feeding)

One issue that I have with Lightbeam is that they charge us for all of our integrations. We have a...

Dec 2021
||
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CMO

Functionality and Upgrades

Lightbeam's solution is a good commercial, industry-strength analytics platform. It has dashboards,...

Dec 2021
||
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CMO

Other Observations & Comments

Lightbeam is pretty good. We have some ADT feeds and claims, and it interfaces with our EHR. All of...

Dec 2021
||
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CMO

Relationship

If I have an issue, I can get to an executive from Lightbeam. The vendor’s support is good. We have...

Dec 2021
||
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Director

Relationship

The vendor provides frequent releases to remain current with platform redesign. They are quick to...

Dec 2021
||
(0)
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Director

Implementation and Training

The tool is very specific to the end users' needs. So the vendor provides an advisor who gives basic...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

The vendor provides a great physician app for analytics. The product has great provider performance...

Dec 2021
||
(0)
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Director

Relationship

Lightbeam seeks feedback, although I am unsure how it aligns with their road map. Another vendor we...

Dec 2021
||
(0)
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Director

Other Observations & Comments

I would hands down recommend the contract management tool to others. With Lightbeam, we are not just...

Dec 2021
||
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