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Lightbeam Population Health Management
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Bradley Hunter
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User Commentary

Sort by   
Director

Loyalty, Product

Lightbeam's product is a robust population health analytics tool. The vendor is a clinical partner...

Jun 2023
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Director

Product, Value

With Lightbeam's product, we can track the evolution of a program and patient or a specific cohort...

Jun 2023
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Director

Relationship

We do goal setting every year with Lightbeam, and sometimes we evaluate things throughout the year....

Jun 2023
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Director

Relationship

Lightbeam still requires provider engagement to help produce a product; the product is not an...

Jun 2023
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Director

Operations

Lightbeam offers some generic baseline training. They offer one-on-one training on specifics if we...

Jun 2023
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Director

Relationship

The Lightbeam advisor and project manager are a team. That has been fantastic. Those people are...

Jun 2023
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Director

Relationship, Product

The proactiveness of some of Lightbeam’s tools not only reflects their team but also their evolution...

Jun 2023
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VP/Other Executive

Relationship

We have pretty good access to people from Lightbeam, but that doesn't mean that those people can do...

May 2023
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VP/Other Executive

Product

We use Lightbeam's product in an integrated network call, and the product is not as effective for...

May 2023
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VP/Other Executive

Product

It is a strength of the product that we can produce our own reports in the system. We are satisfied...

May 2023
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VP/Other Executive

Product

Lightbeam doesn’t have a lot in the way of usable canned reports. Somebody else might find the...

May 2023
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COO

Relationship

The configurability and customizability of the application are top notch. The strength of the...

May 2023
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COO

Loyalty, Product

Lightbeam should continue to modernize the analytics of their product. The system works great, but I...

May 2023
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COO

Product

One of Lightbeam’s biggest strengths is the diversity of their solutions. There are many things...

May 2023
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CEO/President

Product, Product, Value, Value

The product reduces ER visits and admissions. The ER is a dangerous place to be because it is where...

Apr 2023
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CEO/President

Product, Product, Value, Value

We had a patient who came up as high risk in the system. That patient was asked to fill out a social...

Apr 2023
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CEO/President

Loyalty, Loyalty

Lightbeam's system is an end-to-end solution with strategic analytics, opportunities, actionable...

Apr 2023
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CEO/President

Product, Product

The system's greatest strengths are its ability to create real-time, interactive data and analytics...

Apr 2023
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CEO/President

Loyalty, Loyalty, Product, Product

The product has predictive analytics. Those analytics will tell us which patients are likely to go...

Apr 2023
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CEO/President

Product, Product, Value, Value

Lightbeam does a great job with integration. We have been able to integrate several different EMRs...

Apr 2023
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CEO/President

Relationship, Relationship, Operations, Operations

Lightbeam doesn't just offer web support. They also offer real-time support. The vendor is...

Apr 2023
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CEO/President

Relationship, Relationship

I would give the vendor's executive involvement a very high rating. I have spoken with Lightbeam's executives....

Apr 2023
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Analyst/Coordinator

Loyalty

In a preview of Lightbeam's road map, the vendor unveiled some new charts that we were interested...

Mar 2023
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Analyst/Coordinator

Relationship

When I log tickets, the vendor's support people get to those tickets quickly. However, I am not...

Mar 2023
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Analyst/Coordinator

Relationship

We have frequent calls with the vendor, and they will apprise us of anything coming up that they...

Mar 2023
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VP/Other Executive

Value

I haven't experienced Lightbeam delivering new technology yet, but I have heard about it. From what...

Mar 2023
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VP/Other Executive

Relationship

Lightbeam’s support team is responsive, and I can get to anybody at the vendor. When we identify...

Mar 2023
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VP/Other Executive

Relationship

We have to nudge Lightbeam’s support team a bit, but when we do, they respond and are very quick....

Mar 2023
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VP/Other Executive

Loyalty, Value

I am extremely impressed with Lightbeam, and there is no question of whether we will stay with them...

Mar 2023
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VP/Other Executive

Operations

We could have had some more training from Lightbeam. They did a great job, but they didn’t do an...

Mar 2023
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VP/Other Executive

Relationship

Lightbeam has done well. Before, the vendor wasn’t that engaged, interested, or committed. Now, they...

Mar 2023
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VP/Other Executive

Value

Before, Lightbeam was nickel-and-diming us for everything, and everything seemed to be expensive....

Mar 2023
||
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Director

Product

A tile approach on the home screen would not be a bad option for the product. That would allow for...

Mar 2023
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Director

Value

The vendor has helped us make provider reports from one slide so that we can identify small cohorts...

Mar 2023
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CMO

Product

We are very pleased with the Lightbeam population health analytics platform. It is powerful in the...

Mar 2023
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CMO

Relationship

The strongest part of Lightbeam is probably the professional team that connects with us. The team...

Mar 2023
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Director

Product

I love the solution. Lightbeam just gave me a few updates that I am super happy about.

Mar 2023
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Director

Product

We would like to have more control over the product on our side. We want an improved ability to...

Mar 2023
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Director

Relationship

I don’t know who my account manager is because once I get ahold of one person at Lightbeam, they...

Mar 2023
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Director

Operations

The vendor is indispensable when it comes to the availability of training. They provide new training...

Mar 2023
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Director

Relationship

The vendor doesn’t boast about things that are unavailable. They go out of their way to show us what...

Mar 2023
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Director

Product

With the reporting from Lightbeam Population Health Management, we have been able to work with...

Mar 2023
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Director

Relationship, Operations

Lightbeam tries to upgrade the product as best as possible. They are very hands on when we have...

Mar 2023
||
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CMO

Loyalty, Product

I hope Lightbeam will lean into the data aggregation and reporting for the eCQM work that is coming...

Mar 2023
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CMO

Product

We send data feeds into the Lightbeam platform, and that works fine for integration.

Mar 2023
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CMO

Relationship, Product

The analytics and program review aspects of the solution are easy to use. However, the frontline...

Mar 2023
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CMO

Relationship

The support is outstanding. When we raise a concern, the support personnel respond really quickly,...

Mar 2023
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Director

Relationship

The most beautiful thing about working with Lightbeam is that I feel like I am dealing with humans...

Mar 2023
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Director

Relationship

The people we work with at Lightbeam are very intuitive. They are always looking at things they can...

Mar 2023
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Director

Relationship

It has taken a lot of time to get any acknowledgment of a problem from Lightbeam’s executive team....

Mar 2023
||
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Director

Product

Lightbeam has an established platform. That is probably only a strength if an organization is a...

Mar 2023
||
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Director

Operations, Product

A lot of the system's reports don't have explanations or definitions. There is not an intuitive...

Mar 2023
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COO

Loyalty, Relationship

We can't imagine any scenario where Lightbeam wouldn't be going full-steam ahead, staying on top of...

Mar 2023
||
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COO

Relationship

Lightbeam is responsive and supportive with anything that we can't pull out of the front end. The...

Mar 2023
||
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COO

Loyalty, Product

We would like to see insurance matching improved with Lightbeam. Getting our population on what...

Mar 2023
||
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COO

Relationship, Operations

Lightbeam is very efficient in terms of getting us release notes, doing calls, and doing education....

Mar 2023
||
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COO

Culture

If Lightbeam promotes something, the system does what the vendor promises it does.

Mar 2023
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COO

Loyalty, Product

There are a few things we would like to see from Lightbeam. For example, we want to see an...

Mar 2023
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COO

Relationship

We have the best account manager from Lightbeam, and our advisory data person is phenomenal. The...

Mar 2023
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Manager

Loyalty, Value

I would buy Lightbeam Population Health Management again. If we had implemented it correctly and had...

Mar 2023
||
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Director

Loyalty

Because of the way we do business and our requirements around what we can and cannot share, there...

Mar 2023
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Director

Culture

There were a lot of growing pains with Lightbeam because of the volume and the nature of the data....

Mar 2023
||
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Director

Relationship

Overall, our experience with Lightbeam is very good. We have been very happy. Lightbeam is very open...

Mar 2023
||
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Director

Culture, Relationship, Product

There are a number of iterations required to get the data to the place that we need it to be. There...

Mar 2023
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Director

Loyalty, Product

Over the last couple of years as I have watched the product mature on our side, it has come a long...

Mar 2023
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CEO/President

Operations

We are only training a small number of people on Lightbeam's system because our doctors aren't...

Mar 2023
||
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CEO/President

Product, Value

Lightbeam helps us indirectly with integration because it gives us ADT feeds from hospitals. The...

Mar 2023
||
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CEO/President

Relationship

Lightbeam's support is great. We have standing meetings with the vendor's people to review open...

Mar 2023
||
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CEO/President

Product

We have seen continual improvement from Lightbeam. They moved their system to the cloud, and it has...

Mar 2023
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CEO/President

Product, Value

Lightbeam had added some additional features. Those features aren't huge, but they have added...

Mar 2023
||
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Manager

Operations

Lightbeam doesn’t really reach out with training opportunities; we have to dig for those ourselves....

Mar 2023
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Manager

Operations, Product

Lightbeam Population Health Management requires a lot of clicks. With the front-end being Tableau,...

Mar 2023
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Manager

Value

Our big issues with the product are based on our inability to get all of our sources in the product....

Mar 2023
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Manager

Relationship

We tend to catch more issues than the vendor notifies us of after system refreshes, such as an issue...

Mar 2023
||
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Manager

Relationship, Product

Lightbeam came out with a new feature for front-end chart manipulation that should be a bit of a...

Mar 2023
||
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CFO

Loyalty, Relationship

I am satisfied. In the last couple of years, Lightbeam has amped up their support, and they are...

Feb 2023
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CFO

Product

Lightbeam's system has a ribbon that can be integrated into various EMR systems, and if a provider...

Feb 2023
||
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CFO

Product

Lightbeam's system has dashboards available, but we want to customize the dashboards to facilitate...

Feb 2023
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VP/Other Executive

Product

The fundamental thing that I hear from end users is that the face sheets are often incorrect, and...

Jan 2023
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VP/Other Executive

Loyalty, Relationship

Looking to the future, Lightbeam can respond and leave me very happy, or they can respond poorly and...

Jan 2023
||
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VP/Other Executive

Product

Lightbeam's product has some good reports that show outcomes, and their new technology plays in the...

Jan 2023
||
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VP/Other Executive

Relationship, Value

Part of Lightbeam’s schtick is that they tap into HEDIS, but they could do a lot more to advise us...

Jan 2023
||
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VP/Other Executive

Relationship, Value

Lightbeam can replicate many of our reports, but they have been less than proactive in trying to...

Jan 2023
||
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VP/Other Executive

Product

The vendor’s upgrade process could be streamlined. Right now, their upgrade process involves...

Jan 2023
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VP/Other Executive

Relationship

My experience with the product has been mixed. The vendor has a good product, and Lightbeam is a...

Jan 2023
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Analyst/Coordinator

Relationship

It is nice to have a Lightbeam representative dedicated to our organization to follow up on all the...

Jan 2023
||
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Analyst/Coordinator

Operations

Lightbeam has lunch-and-learn sessions on a frequent basis where they typically go through new...

Jan 2023
||
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Analyst/Coordinator

Product

The biggest thing the vendor could do would be to realize who their customers are and realize that...

Jan 2023
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Analyst/Coordinator

Operations, Product

Lightbeam Population Health Management is not very intuitive at all. It takes a lot of effort from...

Jan 2023
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Analyst/Coordinator

Relationship, Product

There are usually bugs with Lightbeam’s upgrades, but there are usually not too many, and the vendor...

Jan 2023
||
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Analyst/Coordinator

Product

I would tell others that, based on my experience and on talking to other customers, Lightbeam's...

Jan 2023
||
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Director

Loyalty

We chose Lightbeam's solution over other solutions because it has the best value.

Dec 2022
||
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Director

Operations, Product

The integration with Lightbeam's product and our EMR has been very challenging and has still not...

Dec 2022
||
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Director

Relationship

Lightbeam has very nice people, and the product is pretty good. But the vendor's communication is...

Dec 2022
||
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Director

Relationship

The big opportunities for improvement with Lightbeam are twofold. We have unusual EMR fairness, and...

Dec 2022
||
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Director

Product

The product is intuitive and straightforward. It has some idiosyncrasies and restrictions...

Dec 2022
||
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Director

Operations

The implementation of the product has been a bear. The big thing is that none of the solutions are...

Dec 2022
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CMO

Loyalty, Relationship

We are constantly thinking of new things that we want from the product, and Lightbeam is open to our...

Nov 2022
||
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CMO

Relationship

Lightbeam is constantly thinking outside of the box and beyond the product. The vendor tries to...

Nov 2022
||
(0)
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CMO

Relationship

We have had a very good relationship with Lightbeam. The company has been small enough to give us a...

Nov 2022
||
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CMO

Relationship

Our team meets with Lightbeam on a regular basis to discuss advisory services.

Nov 2022
||
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CMO

Product

The product is not designed for providers to go in and work. Going in and poking around would be a...

Nov 2022
||
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Director

Culture, Relationship

Lightbeam doesn’t keep their promises. During one of our recent partnerships, there were some heavy...

Aug 2022
||
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Director

Culture, Value

Lightbeam doesn’t avoid extra charges. At least half of the invoices I have received in the last few...

Aug 2022
||
(0)
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Director

Product

The system's verbiage and filters for running advanced analytics or cohort analysis reports are not...

Aug 2022
||
(0)
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Director

Relationship, Product

Unlike other vendors I have worked with, Lightbeam gives us next to no warning or information about...

Aug 2022
||
(0)
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Director

Relationship

We had an issue with Lightbeam recently that caused a complete, show-stopping outage. We weren’t...

Aug 2022
||
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Director

Relationship

I am in contact with Lightbeam executives. They join some of our meetings, and I have been very...

Aug 2022
||
(0)
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Director

Relationship

Lightbeam’s ticketing support system is not effective. The majority of the technical resources that...

Aug 2022
||
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Director

Relationship, Product

We have various remote agent EMR connections. Sometimes, the remote agent will go down or there will...

Aug 2022
||
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Director

Operations

A significant number of our practices are not logging in to Lightbeam's system at all. I don't feel...

Aug 2022
||
(0)
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Director

Loyalty, Relationship

I have been on Lightbeam like white on rice because I want to extend our contract. We don't want to...

Aug 2022
||
(0)
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VP/Other Executive

Culture, Relationship

I would say that Lightbeam keeps their promises. There have probably been instances where that...

Jun 2022
||
(0)
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VP/Other Executive

Culture, Value

Everything that medical vendors offer is too expensive. However, Lightbeam doesn't charge us for...

Jun 2022
||
(0)
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VP/Other Executive

Operations, Product

The vendor's upgrades could be better, but that isn't entirely the vendor's fault. Some situations...

Jun 2022
||
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VP/Other Executive

Product

None of our end users complain about the system's interface. That interface is pretty simple. It is...

Jun 2022
||
(0)
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VP/Other Executive

Relationship

I would like to receive more ongoing support from the vendor. Due to the kind of contract that we...

Jun 2022
||
(0)
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VP/Other Executive

Relationship

It is never too difficult for us to get ahold of Lightbeam's people when we need something.

Jun 2022
||
(0)
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Analyst/Coordinator

Loyalty

Whether or not Lightbeam's system will be a part of our long-term plans remains to be seen. Our...

Jun 2022
||
(0)
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Analyst/Coordinator

Product

Lightbeam's system ingests our claims, and I have not worked with any other population health tools...

Jun 2022
||
(0)
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Analyst/Coordinator

Culture, Loyalty, Value

We are evaluating whether we want to stick with Lightbeam's product or move on. We are determining...

Jun 2022
||
(0)
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Analyst/Coordinator

Relationship

Lightbeam has had a tremendous amount of turnover. Our organization has had to sacrifice for that,...

Jun 2022
||
(0)
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Analyst/Coordinator

Relationship, Product

We are working tremendously hard on so many configurations in Lightbeam's system for clinical data,...

Jun 2022
||
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The Importance of Alignment in Value-Based Reimbursement
01 April 19    |   Bradley Hunter
Attendees of the Cornerstone Summit on Population Health Managment had the goal to identify strategic and operational barriers to success in value-based reimbursement and potential solutions for achie
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Population Health: Chasing Outcome Alignment
14 November 18    |   Jared Jeffery
Answering the question “is our population health program successful?” is difficult. It’s next to impossible if we can’t answer, “what should our population health program drive toward?” first.
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What Makes a Successful Population Health Vendor in 2018?
01 November 18    |   Bradley Hunter
In 2017, the Population Health Summit accomplished some key milestones for the development of PHM by establishing best practices for both providers and vendors.
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How Population Health Bucks the Consolidation Trend
07 June 18    |   Mitchell Josephson
Call me a nerd, but one of the things I love most about my work is diving into data, getting neck-deep in analysis. I love that feeling of having a hunch confirmed by the aggregated voice of our provi
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PHM Downside Risk 2021
14 October 21    |   Bradley Hunter and Cathy McCabe
In the United States, just 10% of the average healthcare organization’s revenue comes from downside risk contracts. However, several health systems are ahead of the curve, and their valuable insights on adopting downside risk can help peers figure out how to move the needle on value-based reimbursement (VBR). KLAS worked with population health management (PHM) vendors to identify which of their customers are most advanced in adoption of downside risk contracts and then conducted interviews with top executives at 15 of these organizations. We spoke with large, midsize, and small health systems as well as a handful of ACOs, highlighting the fact that with the right technology and organizational structure and buy-in, organizations of all types can make significant progress toward VBR. The Executive Insights portion of this report explores what outcomes the organizations have achieved as well as their aggregated insights regarding keys to success, lessons learned, and potential pitfalls. Case studies for each of the participating organizations provide additional detail and can be found in the Expanded Insights section of the report.
Performance
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Population Health Vendor Overview 2021
22 June 21    |   Bradley Hunter and Cathy McCabe
Provider organizations looking to advance their value-based care strategies often look to population health management (PHM) technology to give them the confidence to move forward with value-based care. This report seeks to provide transparency into the major PHM technology offerings available today—the types of organizations that typically use the systems, what the customer experience is like, which solutions are seeing the most market energy, and the breadth of their PHM capabilities. PHM insights that go beyond this study’s general overview can be found here .



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