Lightbeam Population Health Management Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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VP/Other Executive

Relationship, Operations

Lightbeam has helped us understand the impact of their new version. In addition, our project manager...

Jun 2024
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VP/Other Executive

Operations

Lightbeam’s overall implementation process has been seamless, but there are some bugs in the...

Jun 2024
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VP/Other Executive

Product

Lightbeam Population Health Management offers some really robust care management reporting for...

Jun 2024
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Manager

Operations

Lightbeam does offer a lot of resources. They have eLearning and online training with a live...

Jun 2024
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Manager

Relationship, Operations

There has been a lot of turnover on the Lightbeam side, so for a couple of the projects and a couple...

Jun 2024
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Manager

Operations

I don't feel like there was a plan with the implementation. We just got thrown into it. I started...

Jun 2024
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Manager

Relationship

The people at Lightbeam have been fantastic to work with. There are a few who really stand out. It...

Jun 2024
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Manager

Culture, Loyalty

I saw a Lightbeam presentation and saw that they had grown a lot and that their offering was a lot...

Jun 2024
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Manager

Relationship, Operations, Product

I would tell others to make sure they know what they want and how they want things to look from the...

Jun 2024
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Director

Relationship, Operations, Value

In terms of areas I would like Lightbeam to focus on, one is the speed of implementing. The team is...

Jun 2024
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Director

Loyalty

The real reason I chose Lightbeam was for their referral point program. That piece allows us to...

Jun 2024
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Director

Value

A large reason we like Lightbeam's system is that it is part of a hospital case management tool that...

Jun 2024
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Director

Loyalty

We were looking for a more macro-level kind of reporting. As we transitioned from paper to the EMR,...

Jun 2024
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Director

Value

I would tell a peer or friend Lightbeam has good people and a solid program. However, if I were...

Jun 2024
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Director

Relationship

Lightbeam is incredibly good with support. Their support team is really trying their very best. I...

Jun 2024
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Director

Product, Value

The downside to the system is that everything takes forever. I have never had to take longer than a...

Jun 2024
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Director

Operations, Value

The training is the weakest part of Lightbeam. We are nickel-and-dimed on just about anything. But...

Jun 2024
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VP/Other Executive

Relationship

I think the struggle with Lightbeam’s support is getting things done in a timely manner. Now, that...

Jun 2024
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VP/Other Executive

Culture, Relationship

Lightbeam had originally told us they could ingest all these payer claims and produce reports. They...

Jun 2024
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VP/Other Executive

Relationship

Lightbeam is not a bad vendor. We had a really good relationship, and Lightbeam did a really good...

Jun 2024
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VP/Other Executive

Loyalty

We moved away from Lightbeam Population Health Management with certain patient populations. That...

Jun 2024
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VP/Other Executive

Product

I would tell someone looking into Lightbeam's product that as an analytics tool, it provides the...

Apr 2024
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VP/Other Executive

Relationship, Operations

Once we got a lot of the bugs worked out, the experience was more satisfactory. But at times, we...

Apr 2024
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VP/Other Executive

Relationship

Lightbeam is not always proactive. I would like to see them try to anticipate what the issues might...

Apr 2024
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Analyst/Coordinator

Relationship, Value

We have a great relationship with Lightbeam, and we use their system basically every day. Lightbeam...

Apr 2024
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Analyst/Coordinator

Operations, Value

The system is a complicated product. Training seems to be a very big part of Lightbeam's platform...

Apr 2024
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Analyst/Coordinator

Relationship

Lightbeam is very service oriented. They are quick to help us and come up with ideas. The vendor is...

Apr 2024
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Chief Innovation Officer

Product, Value

To deliver on our needs, Lightbeam would have to completely rewrite a lot of their applications....

Apr 2024
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Chief Innovation Officer

Loyalty

For what we are using Lightbeam's product for, it seems adequate for now. However, because we don't...

Apr 2024
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Director

Product

Lightbeam Population Health Management is pretty well integrated, and we are always looking for ways...

Mar 2024
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Director

Relationship

Lightbeam has been very engaged with us, and if we have a question or a change request, they are...

Mar 2024
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Director

Loyalty, Value

In the population health industry, we are still figuring out how to measure the worth of products...

Mar 2024
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Manager

Loyalty, Product

I would tell a peer that if they are going to use Lightbeam Population Health Management, they need...

Mar 2024
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Manager

Relationship

Lightbeam should focus more on their help desk. I feel like it takes a long time to resolve the...

Mar 2024
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Manager

Product, Value

The biggest outcome that we have seen from working with the system has been finding our gaps,...

Mar 2024
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Manager

Relationship

Lightbeam has been performing well. We haven't really expanded what we have been doing with them, so...

Mar 2024
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Manager

Relationship

We have had a customer advocate person from Lightbeam, but the person in that position has rotated a...

Mar 2024
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CMO

Loyalty, Relationship, Product

When our organization was selecting a data aggregation vendor, Lightbeam won. Lightbeam has been...

Mar 2024
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CMO

Value

Lightbeam tries to upsell various features, but that is not onerous. They avoid charging for every...

Mar 2024
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CMO

Loyalty, Product

I'm generally satisfied with Lightbeam. I think our whole organization is. I need Lightbeam to...

Mar 2024
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CMO

Relationship

First and foremost, I have been very pleased with Lightbeam’s leadership. The person assigned to us...

Mar 2024
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Director

Loyalty, Product

Lightbeam is agile and really going with the industry from everything that I have seen. For example,...

Feb 2024
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Director

Culture, Value

Lightbeam is pretty reasonable, and they have been very flexible with negotiating the pricing. They...

Feb 2024
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Director

Relationship, Operations

Regarding the implementations, we get really good support from Lightbeam. After an upgrade, we don't...

Feb 2024
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Director

Operations

There is ongoing training with Lightbeam. They have regular lunch-and-learn sessions and user...

Feb 2024
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Director

Product

I have recommended Lightbeam Population Health Management before. It is just a really good product....

Feb 2024
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Director

Loyalty, Product

Lightbeam Population Health Management is good. It could be better, like anything else. There are a...

Feb 2024
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Director

Relationship

Lightbeam’s ticketing system is really easy. We can get a call back if needed. The vendor is on top...

Feb 2024
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Director

Product

The system takes the data and integrates it right into the EHR. I would like the vendor to keep that...

Feb 2024
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CIO

Product

I would give Lightbeam Population Health Management a fair C overall. The care coordination workflow...

Feb 2024
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CIO

Operations

Lightbeam Population Health Management is a very inflexible platform. It takes a lot of training to...

Feb 2024
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CIO

Loyalty

I have to report performance to our clients regularly, and I can't take what is on the Lightbeam...

Feb 2024
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CIO

Relationship

Lightbeam has taken feedback and has stepped up their advisory service. We meet regularly with our...

Feb 2024
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CIO

Operations

There were a lot of data glitches during our implementation. The vendor's team was good, but I did...

Feb 2024
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CIO

Relationship

The Lightbeam support is very good. We still have access to a project manager that we have a regular...

Feb 2024
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Director

Relationship

Overall, our experience with Lightbeam has been very positive. The vendor keeps their commitments...

Jan 2024
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Director

Relationship

Lightbeam goes above and beyond. They ask us how we use the product, and they try to engage with our...

Jan 2024
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Director

Value

Due to our relationship with Lightbeam, we shouldn't have to continue to pay them for the product,...

Jan 2024
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Director

Loyalty, Relationship

One thing that Lightbeam could do better would be to figure out a way to steer us toward their...

Jan 2024
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Director

Loyalty

My recommendation to someone looking at Lightbeam's system would be to align with the vendor's...

Jan 2024
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VP/Other Executive

Relationship

We like Lightbeam’s client support people. They listen to suggestions and try to act on them.

Jan 2024
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VP/Other Executive

Loyalty

Lightbeam has been moving their system pretty well into being a more comprehensive solution to...

Jan 2024
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VP/Other Executive

Product

We would like Lightbeam to look into device-based remote patient monitoring as a second option.

Jan 2024
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CMO

Value

We are getting dollars because of the things the system helps us with.

Sep 2023
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CMO

Operations, Product

The system is complicated. It isn't for novices; people have to actually learn how to use it because...

Sep 2023
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CMO

Loyalty, Product

I am very satisfied with the system, but things are changing, and I want more from it.

Sep 2023
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CMO

Relationship

We meet with Lightbeam's people frequently. We have a very involved, connected relationship with...

Sep 2023
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CMO

Operations

We have done fine with Lightbeam's implementation services. However, getting certain practices...

Sep 2023
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VP/Other Executive

Relationship

One thing I like about working with Lightbeam is they are very fast to respond to inquiries. Getting...

Jul 2023
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VP/Other Executive

Relationship

I like that Lightbeam sends us monthly advisory reports where they compile a massive amount of data...

Jul 2023
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VP/Other Executive

Relationship

Lightbeam’s upper management is easily accessible if we need them, but we rarely do. On occasion, we...

Jul 2023
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VP/Other Executive

Operations, Product

I like that Lightbeam has education within the platform that gives us a lot of information. If I am...

Jul 2023
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VP/Other Executive

Operations

As part of Lightbeam's training, they have a mock system where I can pull up certain things, but I...

Jul 2023
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VP/Other Executive

Operations, Product

Lightbeam is constantly implementing upgrades. The product’s design is very well done, and I can't...

Jul 2023
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VP/Other Executive

Product

I work with large amounts of data at once, and it can be cumbersome to get all of the data in...

Jul 2023
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CMO

Culture, Product

The Lightbeam solution is absolutely doing what we ask it to do solidly. It is doing what we...

Jul 2023
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CMO

Relationship

The only reason I am not fully satisfied with the vendor's proactivity is that there are some things...

Jul 2023
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CMO

Loyalty, Relationship, Product

An example of the vendor delivering new technology that meets our needs is the functionality for...

Jul 2023
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CMO

Product

If we are trying to share information externally, we have to put it in a different format, but I am...

Jul 2023
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