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Lightbeam Population Health Management Commentary
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Benjamin Cassity
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KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Analyst/Coordinator

Product

There have been several things that we have needed in Lightbeam for our doctors to do their reports,...

Jun 2025
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Analyst/Coordinator

Product

We have a lot of interfaces between Lightbeam's system and a lot of the major hospitals in our area....

Jun 2025
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Analyst/Coordinator

Value

Most of the things that Lightbeam does have additional charges. We are charged for our population,...

Jun 2025
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Analyst/Coordinator

Relationship

For the most part, we love Lightbeam. Everything works out great. If the vendor says that something...

Jun 2025
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Analyst/Coordinator

Value

We have the ability to create a lot of our own charts for risk management and cohort trending in...

Jun 2025
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Director

Product

We have MSSP, Medicare Advantage, ACO REACH, and a commercial ACO. The solution can distinguish all...

Jun 2025
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Director

Product

The vendor built an ADT chart so we could get HIE data. That has been super helpful. Living in the...

Jun 2025
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Director

Product

We can really customize the hierarchy in the solution to fit our company according to clinics,...

Jun 2025
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Director

Relationship

We have a great advisory contact. They are able to manipulate the data on their end to build us...

Jun 2025
||
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Director

Product

The vendor has built solutions not just for claims feeds. We can link in EMRs, and that gives us a...

Jun 2025
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Director

Product

We leverage the care management module of Lightbeam with our entire CIN care management team. That...

Jun 2025
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Director

Loyalty, Relationship, Product

Especially for MSSP, the vendor just keeps pushing out new reports and data sets. Talking about our...

Jun 2025
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Director

Product

We were able to build custom reports on the back end. The premade charts didn't match what our...

Jun 2025
||
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Director

Product

Saying whether the vendor is proactive can be hard because of the customization. We can customize...

Jun 2025
||
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Director

Product

We really like the solution because it can take multiple plans, distinguish all those contracts, and...

Jun 2025
||
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Director

Relationship

The vendor's new Chief Marketing Officer wants to meet all the clients, and that is great.

Jun 2025
||
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Director

Value

We definitely feel like we are getting our money’s worth.

Jun 2025
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Director

Relationship

We have a regular call with Lightbeam where we go through everything. We go through every single...

Jun 2025
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Director

Operations

There are so many charts and so many capabilities in the solution. We purposely limit what a lot of...

Jun 2025
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CEO/President

Product, Value

Without the kind of people process, technology, and infrastructure we get from Lightbeam, as well as...

May 2025
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CEO/President

Relationship

I can communicate with the top executives at Lightbeam anytime. A year from now, Lightbeam will...

May 2025
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CEO/President

Relationship

The vendor is great at support. We have tremendous stability in terms of the person who helps us...

May 2025
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CEO/President

Relationship, Product, Value

We have a product that engages our high-risk patients with community health workers. We identify...

May 2025
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CEO/President

Loyalty, Product, Value

We are now working on managing how to measure the benefit from a continuity perspective year over...

May 2025
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CEO/President

Product, Value

The good news is that this system is what keeps a lot of top-performing providers in business today....

May 2025
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CEO/President

Product

The vendor must recognize that data and analytics are one thing. Being able to identify patients,...

May 2025
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CEO/President

Loyalty, Product

Lightbeam is really progressive. A lot of people say their system can feed the EMR their...

May 2025
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CEO/President

Relationship, Product

Things are going really well with Lightbeam. One of the nice things is that they adapted AI many...

May 2025
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COO

Loyalty, Value

Lightbeam is not part of my long-term plans. Lightbeam Population Health Management is untenable. It...

Apr 2025
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COO

Relationship

We dealt with an executive of Lightbeam. The people at the support level for Lightbeam were...

Apr 2025
||
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COO

Loyalty, Product, Value

An area of opportunity for Lightbeam is a greater impact on financials for value-based partners. We...

Apr 2025
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VP/Other Executive

Relationship

The people that take care of us at Lightbeam take really good care of us. We get to meet regularly...

Apr 2025
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VP/Other Executive

Product

Lightbeam’s cohort management abilities to follow and manage specific populations within our...

Apr 2025
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VP/Other Executive

Product

We have had issues with some of Lightbeam’s risk performance modeling in versions and quality...

Apr 2025
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VP/Other Executive

Operations, Product

Lightbeam is not a health system and is not provider based, so sometimes there are gaps in their...

Apr 2025
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Analyst/Coordinator

Culture, Relationship

Working with Lightbeam has been wonderful. They are always on the topic of conversation to help me...

Apr 2025
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Analyst/Coordinator

Loyalty

We haven't been able to utilize the full functionality of Lightbeam Population Health Management so...

Apr 2025
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COO

Loyalty, Product

It is imperative that we have the ability to track performance on distinct performance years by...

Apr 2025
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COO

Product

The product is a little overwhelming for somebody who comes in and feels like there is so much...

Apr 2025
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COO

Loyalty, Operations

Overall, we were focused on being expeditious with our launch because we had some deadlines and...

Apr 2025
||
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COO

Value

There are some things that we still need to refine in terms of complete usability on quality...

Apr 2025
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(0)
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COO

Operations

Occasionally, we get a heads-up that something is going on or the vendor has noticed some things and...

Apr 2025
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COO

Product

Overall, there have been some discoveries in how Lightbeam's system manages data. As a population...

Apr 2025
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COO

Loyalty, Operations

We have done quite a bit of our own exploration and training, but our satisfaction with training has...

Apr 2025
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COO

Loyalty, Relationship

Lightbeam mostly keeps all promises. There are always things that fall a little short of...

Apr 2025
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(0)
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COO

Culture, Loyalty

One of the things that I appreciated about Lightbeam’s model was the ability to choose certain...

Apr 2025
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COO

Loyalty, Product

One of our bigger challenges has been being able to identify when we have something like a data...

Apr 2025
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(0)
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COO

Relationship

The product has lots of great functionality. The vendor has built some things quickly that, based on...

Apr 2025
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Director

Relationship, Operations

Lightbeam always offers the training sessions and manuals, and they do the upgrades. Due to the...

Apr 2025
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(0)
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Director

Product, Value

All the data is in Lightbeam Population Health Management. Like anything in healthcare, it is just a...

Apr 2025
||
(0)
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Director

Product

Lightbeam Population Health Management does well with what it promises. The risk score analysis is...

Apr 2025
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(0)
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Director

Value

If we had unlimited resources, Lightbeam Population Health Management certainly would meet all our...

Apr 2025
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Director

Product

One of the shortfalls of Lightbeam Population Health Management is that there is a huge learning...

Apr 2025
||
(0)
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Director

Product

The areas that Lightbeam Population Health Management misses are in the reporting function....

Apr 2025
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(0)
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Analyst/Coordinator

Relationship, Operations

Lightbeam is a great partner. They offer great services, and they are consistent. We are very happy...

Feb 2025
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(0)
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Analyst/Coordinator

Operations

Lightbeam Population Health Management is user friendly, but there is a lot of information to get...

Feb 2025
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Analyst/Coordinator

Product

We give Lightbeam our claim file data for a couple of our large commercial payers. We go back into...

Feb 2025
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(0)
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Analyst/Coordinator

Relationship, Operations

Lightbeam is constantly coming up with upgrades, and we attend their webinars on their new upgrades....

Feb 2025
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Analyst/Coordinator

Culture, Value

When we go to Lightbeam with one-off things we need help with, they don't nickel-and-dime us. We...

Feb 2025
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(0)
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CMO

Loyalty, Relationship

We have had some reporting problems with the system. However, Lightbeam's executives have met with...

Feb 2025
||
(0)
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Manager

Culture, Value

Lightbeam keeps all their promises, but things sometimes take a little longer than I expect. I have...

Feb 2025
||
(0)
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Manager

Operations

Lightbeam’s COO is very astute and knows exactly where things need to go. Lightbeam makes monthly...

Feb 2025
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(0)
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Manager

Loyalty, Product

To me, the product is very intuitive. Other people struggle. There are a couple of things on the...

Feb 2025
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Manager

Loyalty

We are going to increase the number of people who will do the next phase of QA, and we will just let...

Feb 2025
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(0)
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Manager

Loyalty, Relationship

I saw a webinar that brought Lightbeam up in my mind. I mentioned Lightbeam to one of our leaders,...

Feb 2025
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(0)
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Manager

Loyalty, Relationship

One of my complaints and suggestions for Lightbeam's improvement would be to have a detailed plan...

Feb 2025
||
(0)
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Manager

Loyalty, Product

There is something on the care management side that the care management team is asking for that...

Feb 2025
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(0)
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Manager

Relationship

We have had some struggles with Lightbeam’s support team. Some of the team members misread things or...

Feb 2025
||
(0)
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Manager

Relationship

We recently complained, so we have gotten some extra attention from Lightbeam. On top of that, we...

Feb 2025
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(0)
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Manager

Relationship

Lightbeam has advisory meetings. Those haven't been very useful. The vendor will give proactive...

Feb 2025
||
(0)
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Manager

Operations

Typically, we will have issues with Lightbeam Population Health Management after an upgrade, so...

Feb 2025
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(0)
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Manager

Operations

Last year, we were using Lightbeam's Creator Studio more. That was a new tool that Lightbeam...

Feb 2025
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(0)
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Manager

Loyalty

We are working through some issues that we have with Lightbeam. We use their tool slightly...

Feb 2025
||
(0)
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Manager

Value

Lightbeam avoids charging for every little thing now. In the past, we felt like they were charging...

Feb 2025
||
(0)
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VP/Other Executive

Relationship

I always joke that I could call a janitor at Lightbeam and ask to speak to the CEO, and I would...

Jan 2025
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(0)
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VP/Other Executive

Relationship

I have actually recommended the system to others. It is a great application. One of the greatest...

Jan 2025
||
(0)
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VP/Other Executive

Culture, Relationship

Client support is always one of the hardest things with any software vendor. Vendors normally butter...

Jan 2025
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(0)
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VP/Other Executive

Loyalty

We will still be satisfied with Lightbeam in the future, especially with the upgrades to the client...

Jan 2025
||
(0)
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VP/Other Executive

Operations

The system has grown considerably. That has required a lot of on-demand training. The UGM conference...

Jan 2025
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VP/Other Executive

Loyalty, Relationship

We are keeping Lightbeam's system because of the growth and improvements of the application and new...

Jan 2025
||
(0)
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Director

Relationship

Lightbeam is always willing to work with us as our company changes. Lightbeam will adjust to our...

Jan 2025
||
(0)
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Director

Loyalty, Product

The Centers for Medicare & Medicaid Services are ever changing, and new things are coming out like...

Jan 2025
||
(0)
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Director

Relationship, Operations

We have regular meetings with Lightbeam where they are able to follow up on tickets, and that is...

Jan 2025
||
(0)
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Director

Relationship, Product

I do feel like Lightbeam does keep everything organized for us. In a situation where we have...

Jan 2025
||
(0)
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COO

Operations, Product

The critique I have with Lightbeam Population Health Management is upgrades. The upgrades never fail...

Jan 2025
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(0)
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COO

Relationship

Lightbeam's support is great. I have a direct line to everybody there. Also, everything that I think...

Jan 2025
||
(0)
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COO

Value

Lightbeam does charge for every little thing. Everything is modularized. For example, they are AI...

Jan 2025
||
(0)
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Manager

Relationship, Operations

Usually, I have a regular status call with Lightbeam, and our advisor lets us know when we are due...

Jan 2025
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Manager

Product

Lightbeam Population Health Management works well. It ties together fairly well, and it is...

Jan 2025
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(0)
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Manager

Product

Some of Lightbeam Population Health Management is very click happy. Once we know the system, it is...

Jan 2025
||
(0)
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Manager

Product

Lightbeam has been putting a lot of new functionality into Lightbeam Population Health Management...

Jan 2025
||
(0)
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Manager

Relationship

With troubleshooting, we usually have to bring issues to Lightbeam’s attention. We have...

Jan 2025
||
(0)
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Manager

Loyalty

We have stuck to the status quo with Lightbeam for the past couple of years. We use Lightbeam...

Jan 2025
||
(0)
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Manager

Operations

We don't really have training from Lightbeam. They send out the release notes and then just tell us...

Jan 2025
||
(0)
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Manager

Loyalty

Lightbeam Population Health Management not being part of our long-term plan has nothing to do with...

Jan 2025
||
(0)
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VP/Other Executive

Relationship, Operations

Lightbeam is very supportive, very responsive, and pretty good to work with. With any IT solution,...

Jan 2025
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(0)
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VP/Other Executive

Relationship

If we need a change in mapping or in some of the fields and files that we send over in Lightbeam's...

Jan 2025
||
(0)
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VP/Other Executive

Product

There are a lot of nuances within Lightbeam's system's front-end UI. So if we are going after the...

Jan 2025
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(0)
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VP/Other Executive

Value

At times, we get charges from Lightbeam that don’t necessarily make sense. For example, we have...

Jan 2025
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(0)
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VP/Other Executive

Value

Lightbeam is expensive, and that is probably one of the biggest drivers in our hesitation on how...

Jan 2025
||
(0)
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VP/Other Executive

Relationship, Operations

Lightbeam has a pretty quality tool, and the vendor does a pretty good job of updating things and...

Jan 2025
||
(0)
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VP/Other Executive

Product

Lightbeam's system aggregates our claims data from some of the different value-based contracts that...

Jan 2025
||
(0)
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VP/Other Executive

Relationship, Product

Lightbeam is an expert in this work, and they have done a lot to develop their patient matching and...

Jan 2025
||
(0)
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Director

Relationship

The support is excellent. If I absolutely have to have support for something critical, I have my...

Sep 2024
||
(0)
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Director

Product

We are very complicated because we have multiple different EMRs, but we have been able to integrate...

Sep 2024
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(0)
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Director

Value

We have definitely received our money's worth. We are a small facility, so we are not a big hospital...

Sep 2024
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(0)
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Director

Loyalty, Relationship, Product

We often worry about bugs after an upgrade, and those have been pretty minimal. Lightbeam tests the...

Sep 2024
||
(0)
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Director

Relationship, Product

I have been in IT and data analytics for years, and Lightbeam is the best vendor I have ever worked...

Sep 2024
||
(0)
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Director

Operations

Lightbeam's training is really good. If we need supplemental training, Lightbeam is pretty good....

Sep 2024
||
(0)
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Director

Loyalty, Product

The product meets all my needs, but there is always room for improvement. With additional...

Sep 2024
||
(0)
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CMO

Loyalty, Operations

Lightbeam's system is a high-level application, and I’m still trying to figure out how to bring the...

Sep 2024
||
(0)
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CMO

Operations, Product

There have been some hiccups with the upgrades. Most of the hiccups are actually other things...

Sep 2024
||
(0)
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CMO

Relationship, Value

Lightbeam is moving ahead quickly. Lightbeam’s advisory services and support are very good. I'm not...

Sep 2024
||
(0)
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CMO

Product

Lightbeam’s training is good. Lightbeam Population Health Management is an industrial-strength...

Sep 2024
||
(0)
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CMIO

Loyalty

We decided to leave Lightbeam Population Health Management because we work clinically in another...

Sep 2024
||
(0)
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CMIO

Product

Lightbeam's system is a tough thing to use, but it is better than other solutions I have used....

Sep 2024
||
(0)
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CMIO

Relationship

Lightbeam has been very good to us. Their product managers and the team interfacing with us have...

Sep 2024
||
(0)
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VP/Other Executive

Relationship, Operations

I would tell someone considering working with Lightbeam that they are very customer focused. There...

Jul 2024
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(0)
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VP/Other Executive

Product

Nothing works as promoted in my opinion. The user interface of Lightbeam Population Health...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

We have expanded our work with Lightbeam quite a bit, getting into custom development work and other...

Jul 2024
||
(0)
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VP/Other Executive

Culture, Value

We have a good contract with Lightbeam, so I would say we get our money's worth. Some of our most...

Jul 2024
||
(0)
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VP/Other Executive

Loyalty

Lightbeam Population Health Management is a great product and one of the best out there. It is just...

Jul 2024
||
(0)
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VP/Other Executive

Operations

Lightbeam had us with an implementation team that eventually did not work out. That set us back...

Jul 2024
||
(0)
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VP/Other Executive

Culture, Product

The core platform is great, and it does everything we need it to. It is an amazing product, but the...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

Lightbeam is super proactive, and there is very high engagement. There is a lot of support; we can't...

Jul 2024
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VP/Other Executive

Culture, Relationship

We recently had a conversation about governance with Lightbeam that should have been had earlier,...

Jul 2024
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VP/Other Executive

Culture, Operations

We have had to go back to the vendor, and they have had to give us credits and stuff like that. We...

Jul 2024
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VP/Other Executive

Culture

The sales team at Lightbeam definitely didn't know their product, and they misled us quite a bit on...

Jul 2024
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VP/Other Executive

Loyalty, Operations, Value

We settled on Lightbeam ultimately because its integration was successful with our EHR, the...

Jul 2024
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