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Lightbeam Population Health Management Commentary
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Benjamin Cassity
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User Commentary

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Director

Relationship

The support is excellent. If I absolutely have to have support for something critical, I have my...

Sep 2024
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Director

Product

We are very complicated because we have multiple different EMRs, but we have been able to integrate...

Sep 2024
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Director

Value

We have definitely received our money's worth. We are a small facility, so we are not a big hospital...

Sep 2024
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Director

Loyalty, Relationship, Product

We often worry about bugs after an upgrade, and those have been pretty minimal. Lightbeam tests the...

Sep 2024
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Director

Relationship, Product

I have been in IT and data analytics for years, and Lightbeam is the best vendor I have ever worked...

Sep 2024
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Director

Operations

Lightbeam's training is really good. If we need supplemental training, Lightbeam is pretty good....

Sep 2024
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Director

Loyalty, Product

The product meets all my needs, but there is always room for improvement. With additional...

Sep 2024
||
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CMO

Loyalty, Operations

Lightbeam's system is a high-level application, and I’m still trying to figure out how to bring the...

Sep 2024
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CMO

Operations, Product

There have been some hiccups with the upgrades. Most of the hiccups are actually other things...

Sep 2024
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(0)
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CMO

Relationship, Value

Lightbeam is moving ahead quickly. Lightbeam’s advisory services and support are very good. I'm not...

Sep 2024
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CMO

Product

Lightbeam’s training is good. Lightbeam Population Health Management is an industrial-strength...

Sep 2024
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CMIO

Loyalty

We decided to leave Lightbeam Population Health Management because we work clinically in another...

Sep 2024
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CMIO

Product

Lightbeam's system is a tough thing to use, but it is better than other solutions I have used....

Sep 2024
||
(0)
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CMIO

Relationship

Lightbeam has been very good to us. Their product managers and the team interfacing with us have...

Sep 2024
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VP/Other Executive

Relationship, Operations

I would tell someone considering working with Lightbeam that they are very customer focused. There...

Jul 2024
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VP/Other Executive

Product

Nothing works as promoted in my opinion. The user interface of Lightbeam Population Health...

Jul 2024
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VP/Other Executive

Relationship

We have expanded our work with Lightbeam quite a bit, getting into custom development work and other...

Jul 2024
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VP/Other Executive

Culture, Value

We have a good contract with Lightbeam, so I would say we get our money's worth. Some of our most...

Jul 2024
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VP/Other Executive

Loyalty

Lightbeam Population Health Management is a great product and one of the best out there. It is just...

Jul 2024
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VP/Other Executive

Operations

Lightbeam had us with an implementation team that eventually did not work out. That set us back...

Jul 2024
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VP/Other Executive

Culture, Product

The core platform is great, and it does everything we need it to. It is an amazing product, but the...

Jul 2024
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VP/Other Executive

Relationship

Lightbeam is super proactive, and there is very high engagement. There is a lot of support; we can't...

Jul 2024
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VP/Other Executive

Culture, Relationship

We recently had a conversation about governance with Lightbeam that should have been had earlier,...

Jul 2024
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VP/Other Executive

Culture, Operations

We have had to go back to the vendor, and they have had to give us credits and stuff like that. We...

Jul 2024
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VP/Other Executive

Culture

The sales team at Lightbeam definitely didn't know their product, and they misled us quite a bit on...

Jul 2024
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(0)
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VP/Other Executive

Loyalty, Operations, Value

We settled on Lightbeam ultimately because its integration was successful with our EHR, the...

Jul 2024
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VP/Other Executive

Relationship, Operations

Lightbeam has helped us understand the impact of their new version. In addition, our project manager...

Jun 2024
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VP/Other Executive

Operations

Lightbeam’s overall implementation process has been seamless, but there are some bugs in the...

Jun 2024
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VP/Other Executive

Product

Lightbeam Population Health Management offers some really robust care management reporting for...

Jun 2024
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Manager

Operations

Lightbeam does offer a lot of resources. They have eLearning and online training with a live...

Jun 2024
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Manager

Relationship, Operations

There has been a lot of turnover on the Lightbeam side, so for a couple of the projects and a couple...

Jun 2024
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Manager

Operations

I don't feel like there was a plan with the implementation. We just got thrown into it. I started...

Jun 2024
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Manager

Relationship

The people at Lightbeam have been fantastic to work with. There are a few who really stand out. It...

Jun 2024
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Manager

Culture, Loyalty

I saw a Lightbeam presentation and saw that they had grown a lot and that their offering was a lot...

Jun 2024
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Manager

Relationship, Operations, Product

I would tell others to make sure they know what they want and how they want things to look from the...

Jun 2024
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Director

Relationship, Operations, Value

In terms of areas I would like Lightbeam to focus on, one is the speed of implementing. The team is...

Jun 2024
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Director

Loyalty

The real reason I chose Lightbeam was for their referral point program. That piece allows us to...

Jun 2024
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Director

Value

A large reason we like Lightbeam's system is that it is part of a hospital case management tool that...

Jun 2024
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Director

Loyalty

We were looking for a more macro-level kind of reporting. As we transitioned from paper to the EMR,...

Jun 2024
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Director

Value

I would tell a peer or friend Lightbeam has good people and a solid program. However, if I were...

Jun 2024
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Director

Relationship

Lightbeam is incredibly good with support. Their support team is really trying their very best. I...

Jun 2024
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Director

Product, Value

The downside to the system is that everything takes forever. I have never had to take longer than a...

Jun 2024
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Director

Operations, Value

The training is the weakest part of Lightbeam. We are nickel-and-dimed on just about anything. But...

Jun 2024
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VP/Other Executive

Relationship

I think the struggle with Lightbeam’s support is getting things done in a timely manner. Now, that...

Jun 2024
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(0)
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VP/Other Executive

Culture, Relationship

Lightbeam had originally told us they could ingest all these payer claims and produce reports. They...

Jun 2024
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VP/Other Executive

Relationship

Lightbeam is not a bad vendor. We had a really good relationship, and Lightbeam did a really good...

Jun 2024
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VP/Other Executive

Loyalty

We moved away from Lightbeam Population Health Management with certain patient populations. That...

Jun 2024
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(0)
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VP/Other Executive

Product

I would tell someone looking into Lightbeam's product that as an analytics tool, it provides the...

Apr 2024
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(0)
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VP/Other Executive

Relationship, Operations

Once we got a lot of the bugs worked out, the experience was more satisfactory. But at times, we...

Apr 2024
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(0)
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VP/Other Executive

Relationship

Lightbeam is not always proactive. I would like to see them try to anticipate what the issues might...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship, Value

We have a great relationship with Lightbeam, and we use their system basically every day. Lightbeam...

Apr 2024
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(0)
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Analyst/Coordinator

Operations, Value

The system is a complicated product. Training seems to be a very big part of Lightbeam's platform...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship

Lightbeam is very service oriented. They are quick to help us and come up with ideas. The vendor is...

Apr 2024
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(0)
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Chief Innovation Officer

Product, Value

To deliver on our needs, Lightbeam would have to completely rewrite a lot of their applications....

Apr 2024
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(0)
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Chief Innovation Officer

Loyalty

For what we are using Lightbeam's product for, it seems adequate for now. However, because we don't...

Apr 2024
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(0)
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Director

Product

Lightbeam Population Health Management is pretty well integrated, and we are always looking for ways...

Mar 2024
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(0)
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Director

Relationship

Lightbeam has been very engaged with us, and if we have a question or a change request, they are...

Mar 2024
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(0)
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Director

Loyalty, Value

In the population health industry, we are still figuring out how to measure the worth of products...

Mar 2024
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(0)
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Manager

Loyalty, Product

I would tell a peer that if they are going to use Lightbeam Population Health Management, they need...

Mar 2024
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(0)
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Manager

Relationship

Lightbeam should focus more on their help desk. I feel like it takes a long time to resolve the...

Mar 2024
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(0)
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Manager

Product, Value

The biggest outcome that we have seen from working with the system has been finding our gaps,...

Mar 2024
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(0)
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Manager

Relationship

Lightbeam has been performing well. We haven't really expanded what we have been doing with them, so...

Mar 2024
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(0)
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Manager

Relationship

We have had a customer advocate person from Lightbeam, but the person in that position has rotated a...

Mar 2024
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(0)
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CMO

Loyalty, Relationship, Product

When our organization was selecting a data aggregation vendor, Lightbeam won. Lightbeam has been...

Mar 2024
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(0)
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CMO

Value

Lightbeam tries to upsell various features, but that is not onerous. They avoid charging for every...

Mar 2024
||
(0)
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CMO

Loyalty, Product

I'm generally satisfied with Lightbeam. I think our whole organization is. I need Lightbeam to...

Mar 2024
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(0)
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CMO

Relationship

First and foremost, I have been very pleased with Lightbeam’s leadership. The person assigned to us...

Mar 2024
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(0)
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Director

Loyalty, Product

Lightbeam is agile and really going with the industry from everything that I have seen. For example,...

Feb 2024
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(0)
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Director

Culture, Value

Lightbeam is pretty reasonable, and they have been very flexible with negotiating the pricing. They...

Feb 2024
||
(0)
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Director

Relationship, Operations

Regarding the implementations, we get really good support from Lightbeam. After an upgrade, we don't...

Feb 2024
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(0)
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Director

Operations

There is ongoing training with Lightbeam. They have regular lunch-and-learn sessions and user...

Feb 2024
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(0)
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Director

Product

I have recommended Lightbeam Population Health Management before. It is just a really good product....

Feb 2024
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(0)
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Director

Loyalty, Product

Lightbeam Population Health Management is good. It could be better, like anything else. There are a...

Feb 2024
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(0)
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Director

Relationship

Lightbeam’s ticketing system is really easy. We can get a call back if needed. The vendor is on top...

Feb 2024
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(0)
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Director

Product

The system takes the data and integrates it right into the EHR. I would like the vendor to keep that...

Feb 2024
||
(0)
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CIO

Product

I would give Lightbeam Population Health Management a fair C overall. The care coordination workflow...

Feb 2024
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(0)
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CIO

Operations

Lightbeam Population Health Management is a very inflexible platform. It takes a lot of training to...

Feb 2024
||
(0)
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CIO

Loyalty

I have to report performance to our clients regularly, and I can't take what is on the Lightbeam...

Feb 2024
||
(0)
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CIO

Relationship

Lightbeam has taken feedback and has stepped up their advisory service. We meet regularly with our...

Feb 2024
||
(0)
 Thank you  Helpful

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CIO

Operations

There were a lot of data glitches during our implementation. The vendor's team was good, but I did...

Feb 2024
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(0)
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CIO

Relationship

The Lightbeam support is very good. We still have access to a project manager that we have a regular...

Feb 2024
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(0)
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Director

Relationship

Overall, our experience with Lightbeam has been very positive. The vendor keeps their commitments...

Jan 2024
||
(0)
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Director

Relationship

Lightbeam goes above and beyond. They ask us how we use the product, and they try to engage with our...

Jan 2024
||
(0)
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Director

Value

Due to our relationship with Lightbeam, we shouldn't have to continue to pay them for the product,...

Jan 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship

One thing that Lightbeam could do better would be to figure out a way to steer us toward their...

Jan 2024
||
(0)
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Director

Loyalty

My recommendation to someone looking at Lightbeam's system would be to align with the vendor's...

Jan 2024
||
(0)
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VP/Other Executive

Relationship

We like Lightbeam’s client support people. They listen to suggestions and try to act on them.

Jan 2024
||
(0)
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VP/Other Executive

Loyalty

Lightbeam has been moving their system pretty well into being a more comprehensive solution to...

Jan 2024
||
(0)
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VP/Other Executive

Product

We would like Lightbeam to look into device-based remote patient monitoring as a second option.

Jan 2024
||
(0)
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15 June 23    |   Andy Paulsen and Bradley Hunter
As more healthcare organizations start to leverage population health management (PHM) technology in their journey toward offering value-based care, they are sometimes uncertain about how well vendors can fulfill their unique needs, as PHM programs vary in breadth and complexity. This report—a follow-up to KLAS’ 2021 report —provides an overview of several PHM offerings to help readers understand (1) what types of organizations typically use the solutions, (2) what the customer experience is like, (3) which solutions see the most market energy and why, (4) which vendors facilitate value-based contract revenue, and (5) how broadly PHM capabilities are adopted. Note: Although there are six PHM pillars, one pillar—patient engagement—is not covered in this report (view the KLAS website for more information on this pillar).
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14 April 23    |   Aurene Wilford and Boyd Stewart
Hoping to provide improved care management for individuals with high-risk chronic conditions, the collaborators in this case study launched a program aimed at providing deviceless remote patient monitoring for recently discharged individuals with hypertension, COPD, or congestive heart failure. If patient-entered data is outside the normal thresholds, virtual care navigators receive real-time alerts and can intervene to prevent the patient’s condition from deteriorating. Outcomes include reduced ED visits and readmissions as well as lower costs.



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