Lightbeam Population Health Management Commentary

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There have been server issues, but some of them have been out of Lightbeam's control. The servers...

Our biggest challenge is that we're a multispecialty facility. That definitely makes things hard...

Mostly Lightbeam does a great job. They stay on top of things. They roll new stuff out. I feel like...

We use Lightbeam's system for literally everything we do. We keep up with all of our quality...

The Lightbeam product has a visually appealing UI. The reporting environment is very dynamic, and...

All of our training sessions were very much entry level, and maybe that was by design. The training...

I have been generally happy with Lightbeam and have no plans to move. I just think there is more...

Lightbeam’s support and development side sometimes moves a bit slower. Sometimes they say they fixed...

On the technology side, one thing I have trouble with is getting into the weeds from a data...

One thing we haven't seen is deep subject matter expertise. We are a relatively simple customer for...

The implementation was pretty straightforward. The Lightbeam team was good. The only part that was a...

We have regular project calls. The calls include our customer service manager and other subject...

The system isn't a plug-and-play system. We need to have people who are data analysts, but we didn't...

If someone is considering Lightbeam Population Health Management, they need to think about whether...

Lightbeam is friendly. They have a lot of regular meetings with my team to work through problems,...

We need Lightbeam to be a little more up front about the skills needed from our side to use the...

Lightbeam is available. We send them any issues or concerns, and they respond very quickly. They’ve...

With Lightbeam, I haven't had any problems with the invoices.

I know our care management folks have been struggling with Lightbeam Population Health Management...

Lightbeam has really been focused on how to improve quality outcomes and get the data together. But...

We use the solution for so many different things. We use it for risk scoring, and it does that very...

The issue with Lightbeam’s training is that the industry has changed so much since the initial...

Lightbeam has established long-term relationships. We have had the same support group and the same...

We talked to Lightbeam about Creator Studio Pro because that is something that has been incredibly...

From a financial perspective, I have had shared savings for many years in a row. That is why we use...

There is intentional leader-to-leader support. It's less about the management of the contracts and...

In the solution, we like the insight into paid claims and into specialist spending, and there is...

With payer membership rosters in the system, there were times when the counts of patients coming in...

Our value-based care directors never felt like the data quality in the system was up to their...

The only thing I would ding the vendor for is having a longer vision that includes conversations...

Lightbeam is knowledgeable and engaging, and like most of us, they have a lot on their plates. While...

I enjoy working with Lightbeam. I feel like it is a mutual relationship. We have a good...

Some of the vendor's trainers are better than others at providing focused training.

We continue to voluntarily partner with Lightbeam to stay at the forefront of their technology. They...

Clinician adoption of the workflow is where we've always had a challenge with the system, especially...

Lightbeam’s support is really good, and when we buy a product, we want it to be supported as we have...

The support team at Lightbeam is great, and I've worked with them for years. But sometimes with the...

Lightbeam is more than fair with their charges. They are better than other EMR vendors.

Lightbeam already has some good capabilities enabled in Lightbeam Population Health Management. They...

I definitely think that we have received our money’s worth with Lightbeam Population Health...

Lightbeam’s support has significantly improved over the last little while. They were falling behind...

Lightbeam needs to create views in Lightbeam Population Health Management that give a year-over-year...

Lightbeam continually looks for things they can solve based on what’s new in the market. It’s been...

There has been a bit of instability in Lightbeam Population Health Management. If we do a data...

I don’t hesitate to recommend Lightbeam in terms of partnership, but we have had a few rough patches...

I’ve worked in Lightbeam's system before and in Lightbeam Population Health Management for a long...

Lightbeam is a good partner. Sometimes, it’s a matter of sharing precisely what we’re trying to...

Epic is taking over, and that is difficult for any third-party solution to contend with because it...

We’re still working through some of the contracting functionality, and there have been other...

Lightbeam really needs to develop a user interface ribbon concept like several of their competitors...

I'm not aware of any training activity the vendor has ever done, so that makes me not have...

The vendor will act like they're really leaning in on customer feedback, but then there are delays...

Lightbeam's solution is not useful to us, even though Lightbeam claims that it has risk...

When we selected Lightbeam years ago, they seemed to be state-of-the-art at the time, but they do...

Lightbeam claims that they will adjust charges, but if we hadn’t made demands, I think they would...

There are some things that could be better to meet our needs in Lightbeam Population Health...

Everybody who uses Lightbeam Population Health Management is happy with it and its ease of use.

Lightbeam is very receptive. They are proactive when it comes to coming up with solutions. It is...

My favorite thing about Lightbeam's system is that we can go straight to someone at Lightbeam with...

In the past, Lightbeam struggled a little bit, but lately, they have had some very strong responses...

Lightbeam Population Health Management is too expensive.

Lightbeam's system is made to be very end-user driven, so the clinic people are seeing the data,...

When we ask Lightbeam for customization, we have to have a discussion and pay for it.

Lightbeam is great to work with. Whenever there is an issue and it gets brought up and taken up the...

The vendor's people do their best to answer all of our questions, and they are always available. I...

I am honestly very impressed with how responsive the vendor is. Whenever I give feedback, like...

The vendor charges us, but I wouldn't say that they nickel-and-dime us. Even when we try to get by...

I really like the mechanisms the vendor has created for cohorts, including AI enablement. Even...

Lightbeam really needs better alignment with their support team. There seems to be a disconnect...

I appreciate the system's automation features and its ability to automatically distribute reports or...

I really love the system's ADT insights and how data is fed into the clinical summary for each...

I would tell someone considering purchasing Lightbeam Population Health Management to be very...

We are evaluating the application's cost, and we have come the decision that we are eventually going...

Recently, Lightbeam hasn't avoided charging us as much as they did before. Historically, they were...

There are parts of the system's upgrades that we can only see in production that we can't see in the...

The system supports us from a clinically-integrated network perspective because it allows us to...

I don't spend a ton of time using Lightbeam's ticketing system, but Lightbeam is fairly supportive...

The tool has a lot of uses and use cases. It has a lot of information, but we are at the point where...

The data that we are able to pull from the system has significant challenges, like some of the claim...

Lightbeam does a nice job of training, and they deliver a lot of new technology. The vendor is...

In terms of recommending the system, I would encourage others to include Lightbeam in their RFPs. I...