Lightbeam Population Health Management Commentary
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Benjamin Cassity
Research Director, VBC
KLAS Research Director, VBC - Benjamin Cassity
 
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User Commentary

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Director

Loyalty, Product

Lightbeam is agile and really going with the industry from everything that I have seen. For example,...

Feb 2024
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Director

Culture, Value

Lightbeam is pretty reasonable, and they have been very flexible with negotiating the pricing. They...

Feb 2024
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Director

Relationship, Operations

Regarding the implementations, we get really good support from Lightbeam. After an upgrade, we don't...

Feb 2024
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Director

Operations

There is ongoing training with Lightbeam. They have regular lunch-and-learn sessions and user...

Feb 2024
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Director

Product

I have recommended Lightbeam Population Health Management before. It is just a really good product....

Feb 2024
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Director

Loyalty, Product

Lightbeam Population Health Management is good. It could be better, like anything else. There are a...

Feb 2024
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Director

Relationship

Lightbeam’s ticketing system is really easy. We can get a call back if needed. The vendor is on top...

Feb 2024
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Director

Product

The system takes the data and integrates it right into the EHR. I would like the vendor to keep that...

Feb 2024
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CIO

Product

I would give Lightbeam Population Health Management a fair C overall. The care coordination workflow...

Feb 2024
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CIO

Operations

Lightbeam Population Health Management is a very inflexible platform. It takes a lot of training to...

Feb 2024
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CIO

Loyalty

I have to report performance to our clients regularly, and I can't take what is on the Lightbeam...

Feb 2024
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CIO

Relationship

Lightbeam has taken feedback and has stepped up their advisory service. We meet regularly with our...

Feb 2024
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CIO

Operations

There were a lot of data glitches during our implementation. The vendor's team was good, but I did...

Feb 2024
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CIO

Relationship

The Lightbeam support is very good. We still have access to a project manager that we have a regular...

Feb 2024
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Director

Relationship

Overall, our experience with Lightbeam has been very positive. The vendor keeps their commitments...

Jan 2024
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Director

Relationship

Lightbeam goes above and beyond. They ask us how we use the product, and they try to engage with our...

Jan 2024
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Director

Value

Due to our relationship with Lightbeam, we shouldn't have to continue to pay them for the product,...

Jan 2024
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Director

Loyalty, Relationship

One thing that Lightbeam could do better would be to figure out a way to steer us toward their...

Jan 2024
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Director

Loyalty

My recommendation to someone looking at Lightbeam's system would be to align with the vendor's...

Jan 2024
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VP/Other Executive

Relationship

We like Lightbeam’s client support people. They listen to suggestions and try to act on them.

Jan 2024
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VP/Other Executive

Loyalty

Lightbeam has been moving their system pretty well into being a more comprehensive solution to...

Jan 2024
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VP/Other Executive

Product

We would like Lightbeam to look into device-based remote patient monitoring as a second option.

Jan 2024
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CMO

Value

We are getting dollars because of the things the system helps us with.

Sep 2023
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CMO

Operations, Product

The system is complicated. It isn't for novices; people have to actually learn how to use it because...

Sep 2023
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CMO

Loyalty, Product

I am very satisfied with the system, but things are changing, and I want more from it.

Sep 2023
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CMO

Relationship

We meet with Lightbeam's people frequently. We have a very involved, connected relationship with...

Sep 2023
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CMO

Operations

We have done fine with Lightbeam's implementation services. However, getting certain practices...

Sep 2023
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VP/Other Executive

Relationship

One thing I like about working with Lightbeam is they are very fast to respond to inquiries. Getting...

Jul 2023
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VP/Other Executive

Relationship

I like that Lightbeam sends us monthly advisory reports where they compile a massive amount of data...

Jul 2023
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VP/Other Executive

Relationship

Lightbeam’s upper management is easily accessible if we need them, but we rarely do. On occasion, we...

Jul 2023
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VP/Other Executive

Operations, Product

I like that Lightbeam has education within the platform that gives us a lot of information. If I am...

Jul 2023
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VP/Other Executive

Operations

As part of Lightbeam's training, they have a mock system where I can pull up certain things, but I...

Jul 2023
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VP/Other Executive

Operations, Product

Lightbeam is constantly implementing upgrades. The product’s design is very well done, and I can't...

Jul 2023
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VP/Other Executive

Product

I work with large amounts of data at once, and it can be cumbersome to get all of the data in...

Jul 2023
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CMO

Culture, Product

The Lightbeam solution is absolutely doing what we ask it to do solidly. It is doing what we...

Jul 2023
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CMO

Relationship

The only reason I am not fully satisfied with the vendor's proactivity is that there are some things...

Jul 2023
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CMO

Loyalty, Relationship, Product

An example of the vendor delivering new technology that meets our needs is the functionality for...

Jul 2023
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CMO

Product

If we are trying to share information externally, we have to put it in a different format, but I am...

Jul 2023
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VP/Other Executive

Culture, Relationship

Lightbeam keeps their promises. They also make their own promises to us that we don’t even ask them...

Jun 2023
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VP/Other Executive

Operations

Something we encountered during our implementation was just the level of expertise of the...

Jun 2023
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VP/Other Executive

Loyalty

Getting started and onboarding with Lightbeam Population Health Management is a little hard, but I...

Jun 2023
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VP/Other Executive

Loyalty

We chose Lightbeam's product because it could manage the different types of contracts that we needed...

Jun 2023
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Director

Loyalty, Product

Lightbeam's product is a robust population health analytics tool. The vendor is a clinical partner...

Jun 2023
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Director

Product, Value

With Lightbeam's product, we can track the evolution of a program and patient or a specific cohort...

Jun 2023
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Director

Relationship

We do goal setting every year with Lightbeam, and sometimes we evaluate things throughout the year....

Jun 2023
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Director

Relationship

Lightbeam still requires provider engagement to help produce a product; the product is not an...

Jun 2023
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Director

Operations

Lightbeam offers some generic baseline training. They offer one-on-one training on specifics if we...

Jun 2023
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Director

Relationship

The Lightbeam advisor and project manager are a team. That has been fantastic. Those people are...

Jun 2023
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Director

Relationship, Product

The proactiveness of some of Lightbeam’s tools not only reflects their team but also their evolution...

Jun 2023
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VP/Other Executive

Relationship

We have pretty good access to people from Lightbeam, but that doesn't mean that those people can do...

May 2023
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VP/Other Executive

Product

We use Lightbeam's product in an integrated network call, and the product is not as effective for...

May 2023
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VP/Other Executive

Product

It is a strength of the product that we can produce our own reports in the system. We are satisfied...

May 2023
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VP/Other Executive

Product

Lightbeam doesn’t have a lot in the way of usable canned reports. Somebody else might find the...

May 2023
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COO

Relationship

The configurability and customizability of the application are top notch. The strength of the...

May 2023
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COO

Loyalty, Product

Lightbeam should continue to modernize the analytics of their product. The system works great, but I...

May 2023
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COO

Product

One of Lightbeam’s biggest strengths is the diversity of their solutions. There are many things...

May 2023
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CEO/President

Product, Product, Value, Value

The product reduces ER visits and admissions. The ER is a dangerous place to be because it is where...

Apr 2023
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CEO/President

Product, Product, Value, Value

We had a patient who came up as high risk in the system. That patient was asked to fill out a social...

Apr 2023
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CEO/President

Loyalty, Loyalty

Lightbeam's system is an end-to-end solution with strategic analytics, opportunities, actionable...

Apr 2023
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CEO/President

Product, Product

The system's greatest strengths are its ability to create real-time, interactive data and analytics...

Apr 2023
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CEO/President

Loyalty, Loyalty, Product, Product

The product has predictive analytics. Those analytics will tell us which patients are likely to go...

Apr 2023
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CEO/President

Product, Product, Value, Value

Lightbeam does a great job with integration. We have been able to integrate several different EMRs...

Apr 2023
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CEO/President

Relationship, Relationship, Operations, Operations

Lightbeam doesn't just offer web support. They also offer real-time support. The vendor is...

Apr 2023
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CEO/President

Relationship, Relationship

I would give the vendor's executive involvement a very high rating. I have spoken with Lightbeam's executives....

Apr 2023
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Analyst/Coordinator

Loyalty

In a preview of Lightbeam's road map, the vendor unveiled some new charts that we were interested...

Mar 2023
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(0)
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Analyst/Coordinator

Relationship

When I log tickets, the vendor's support people get to those tickets quickly. However, I am not...

Mar 2023
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Analyst/Coordinator

Relationship

We have frequent calls with the vendor, and they will apprise us of anything coming up that they...

Mar 2023
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VP/Other Executive

Value

I haven't experienced Lightbeam delivering new technology yet, but I have heard about it. From what...

Mar 2023
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(0)
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VP/Other Executive

Relationship

Lightbeam’s support team is responsive, and I can get to anybody at the vendor. When we identify...

Mar 2023
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VP/Other Executive

Relationship

We have to nudge Lightbeam’s support team a bit, but when we do, they respond and are very quick....

Mar 2023
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VP/Other Executive

Loyalty, Value

I am extremely impressed with Lightbeam, and there is no question of whether we will stay with them...

Mar 2023
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VP/Other Executive

Operations

We could have had some more training from Lightbeam. They did a great job, but they didn’t do an...

Mar 2023
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VP/Other Executive

Relationship

Lightbeam has done well. Before, the vendor wasn’t that engaged, interested, or committed. Now, they...

Mar 2023
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VP/Other Executive

Value

Before, Lightbeam was nickel-and-diming us for everything, and everything seemed to be expensive....

Mar 2023
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Director

Product

A tile approach on the home screen would not be a bad option for the product. That would allow for...

Mar 2023
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Director

Value

The vendor has helped us make provider reports from one slide so that we can identify small cohorts...

Mar 2023
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CMO

Product

We are very pleased with the Lightbeam population health analytics platform. It is powerful in the...

Mar 2023
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CMO

Relationship

The strongest part of Lightbeam is probably the professional team that connects with us. The team...

Mar 2023
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Director

Product

I love the solution. Lightbeam just gave me a few updates that I am super happy about.

Mar 2023
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Director

Product

We would like to have more control over the product on our side. We want an improved ability to...

Mar 2023
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Director

Relationship

I don’t know who my account manager is because once I get ahold of one person at Lightbeam, they...

Mar 2023
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Director

Operations

The vendor is indispensable when it comes to the availability of training. They provide new training...

Mar 2023
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Director

Relationship

The vendor doesn’t boast about things that are unavailable. They go out of their way to show us what...

Mar 2023
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Director

Product

With the reporting from Lightbeam Population Health Management, we have been able to work with...

Mar 2023
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Director

Relationship, Operations

Lightbeam tries to upgrade the product as best as possible. They are very hands on when we have...

Mar 2023
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CMO

Loyalty, Product

I hope Lightbeam will lean into the data aggregation and reporting for the eCQM work that is coming...

Mar 2023
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CMO

Product

We send data feeds into the Lightbeam platform, and that works fine for integration.

Mar 2023
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CMO

Relationship, Product

The analytics and program review aspects of the solution are easy to use. However, the frontline...

Mar 2023
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CMO

Relationship

The support is outstanding. When we raise a concern, the support personnel respond really quickly,...

Mar 2023
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Director

Relationship

The most beautiful thing about working with Lightbeam is that I feel like I am dealing with humans...

Mar 2023
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Director

Relationship

The people we work with at Lightbeam are very intuitive. They are always looking at things they can...

Mar 2023
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Director

Relationship

It has taken a lot of time to get any acknowledgment of a problem from Lightbeam’s executive team....

Mar 2023
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Director

Product

Lightbeam has an established platform. That is probably only a strength if an organization is a...

Mar 2023
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Director

Operations, Product

A lot of the system's reports don't have explanations or definitions. There is not an intuitive...

Mar 2023
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COO

Loyalty, Relationship

We can't imagine any scenario where Lightbeam wouldn't be going full-steam ahead, staying on top of...

Mar 2023
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COO

Relationship

Lightbeam is responsive and supportive with anything that we can't pull out of the front end. The...

Mar 2023
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COO

Loyalty, Product

We would like to see insurance matching improved with Lightbeam. Getting our population on what...

Mar 2023
||
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COO

Relationship, Operations

Lightbeam is very efficient in terms of getting us release notes, doing calls, and doing education....

Mar 2023
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COO

Culture

If Lightbeam promotes something, the system does what the vendor promises it does.

Mar 2023
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COO

Loyalty, Product

There are a few things we would like to see from Lightbeam. For example, we want to see an...

Mar 2023
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COO

Relationship

We have the best account manager from Lightbeam, and our advisory data person is phenomenal. The...

Mar 2023
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Manager

Loyalty, Value

I would buy Lightbeam Population Health Management again. If we had implemented it correctly and had...

Mar 2023
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Director

Loyalty

Because of the way we do business and our requirements around what we can and cannot share, there...

Mar 2023
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(0)
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Director

Culture

There were a lot of growing pains with Lightbeam because of the volume and the nature of the data....

Mar 2023
||
(0)
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Director

Relationship

Overall, our experience with Lightbeam is very good. We have been very happy. Lightbeam is very open...

Mar 2023
||
(0)
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Director

Culture, Relationship, Product

There are a number of iterations required to get the data to the place that we need it to be. There...

Mar 2023
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(0)
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Director

Loyalty, Product

Over the last couple of years as I have watched the product mature on our side, it has come a long...

Mar 2023
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CEO/President

Operations

We are only training a small number of people on Lightbeam's system because our doctors aren't...

Mar 2023
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(0)
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CEO/President

Product, Value

Lightbeam helps us indirectly with integration because it gives us ADT feeds from hospitals. The...

Mar 2023
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CEO/President

Relationship

Lightbeam's support is great. We have standing meetings with the vendor's people to review open...

Mar 2023
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CEO/President

Product

We have seen continual improvement from Lightbeam. They moved their system to the cloud, and it has...

Mar 2023
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CEO/President

Product, Value

Lightbeam had added some additional features. Those features aren't huge, but they have added...

Mar 2023
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Manager

Operations

Lightbeam doesn’t really reach out with training opportunities; we have to dig for those ourselves....

Mar 2023
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Manager

Operations, Product

Lightbeam Population Health Management requires a lot of clicks. With the front-end being Tableau,...

Mar 2023
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Manager

Value

Our big issues with the product are based on our inability to get all of our sources in the product....

Mar 2023
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Manager

Relationship

We tend to catch more issues than the vendor notifies us of after system refreshes, such as an issue...

Mar 2023
||
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Manager

Relationship, Product

Lightbeam came out with a new feature for front-end chart manipulation that should be a bit of a...

Mar 2023
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