Population Health Vendor Overview 2023
15 June 23
| Andy Paulsen and Bradley Hunter
As more healthcare organizations start to leverage population health management (PHM) technology in their journey toward offering value-based care, they are sometimes uncertain about how well vendors can fulfill their unique needs, as PHM programs vary in breadth and complexity. This report—a follow-up to KLAS’ 2021 report —provides an overview of several PHM offerings to help readers understand (1) what types of organizations typically use the solutions, (2) what the customer experience is like, (3) which solutions see the most market energy and why, (4) which vendors facilitate value-based contract revenue, and (5) how broadly PHM capabilities are adopted.
Note: Although there are six PHM pillars, one pillar—patient engagement—is not covered in this report (view the KLAS website for more information on this pillar).
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Analyst/Coordinator
Relationship, Operations
Lightbeam is a great partner. They offer great services, and they are...
Analyst/Coordinator
Operations
Lightbeam Population Health Management is user friendly, but there is...
Analyst/Coordinator
Product
We give Lightbeam our claim file data for a couple of our large...
Analyst/Coordinator
Relationship, Operations
Lightbeam is constantly coming up with upgrades, and we attend their...
Analyst/Coordinator
Culture, Value
When we go to Lightbeam with one-off things we need help with, they...
CMO
Loyalty, Relationship
We have had some reporting problems with the system. However,...
Manager
Culture, Value
Lightbeam keeps all their promises, but things sometimes take a little...
Manager
Operations
Lightbeam’s COO is very astute and knows exactly where things need to...
Manager
Loyalty, Product
To me, the product is very intuitive. Other people struggle. There are...
Manager
Loyalty
We are going to increase the number of people who will do the next...