ENCOR Quality Management Solutions - Hospitals Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 8:34:45 PM and Model.EvProductId = 74769

Commentary Summary

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User Commentary

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CIO

Service and Support

The vendor hasn't done anything to support us during the COVID-19 crisis other than offering us a...

Aug 2020
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CIO

Functionality and Upgrades

We haven't officially made the decision to move away from the solution, but we plan to make the...

Aug 2020
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CIO

Relationship

I haven't heard from the vendor's executives, and I don't need them to be involved unless I have an...

Aug 2020
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CIO

Functionality and Upgrades

At one point, the solution met our needs for what we needed, but it hasn't kept up with the data...

Aug 2020
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Manager

Functionality and Upgrades

The system is easy to use, but the reporting is not great.

Aug 2020
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Nurse

Functionality and Upgrades

I would recommend the system. It is easy to use and very intuitive. People don’t have to really...

Aug 2020
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Analyst/Coordinator

Relationship

I haven't had any issues in the several years that I have been using the product, so I have never...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The system takes out all of the guesswork when it comes to how many charts we need to abstract or...

Aug 2020
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Director

Implementation and Training

There are not a lot of new training things that come out for ENCOR-a Chart Abstracted.

Jul 2020
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Director

Relationship

The vendor executives are very responsive and great. They are easy to get ahold of. I have had an...

Jul 2020
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Director

Service and Support

The system is very easy to use, and we have someone that does abstraction in-house using the tool,...

Jul 2020
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Director

Functionality and Upgrades

We had another vendor that we were using years before, and their reports were a little more...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

We are negotiating a new EHR, and we know that ENCOR-e EH will work with the new EHR that we are...

Jul 2020
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Analyst/Coordinator

Service and Support

We have regular meetings with our vendor representative, and this person is often offering us new...

Jul 2020
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Analyst/Coordinator

Service and Support

I would highly recommend ENCORE-e EH. It is great and easy to use. Medisolv's support is amazing....

Jul 2020
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Manager

Service and Support

Medisolv has gotten a little better about support, but they are still mediocre. We haven't received...

Jul 2020
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Manager

Future Outlook

We aren't happy with ENCOR-a Chart Abstracted, and it is not part of our long-term plans. I would be...

Jul 2020
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Manager

Functionality and Upgrades

I think that ENCOR-a Chart Abstracted is listed as the number-one system in KLAS' reports, but I...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The fees for Medisolv are supposed to be included in the fees for another vendor that Medisolv works...

Jul 2020
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Manager

Sales and Contracting

From the beginning, we were misled on the functionality of the product. We were led to believe that...

Jul 2020
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Manager

Implementation and Training

With the implementation, Medisolv gave us maybe two short training sessions. That is about all of...

Jul 2020
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Director

Service and Support

We always recommend Medisolv. The team is very easy to work with, and the follow-up is outstanding....

Jul 2020
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Director

Relationship

The vendor is really good about not charging us for every little thing.

Jul 2020
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Director

Service and Support

We have been working with the vendor on one of the new updates, and the information that we have...

Jul 2020
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Director

Functionality and Upgrades

The ENCOR reports are pretty good. Sometimes it is a little hard to get the exact data that we need...

Jul 2020
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Director

Relationship

I have worked with Medisolv for many years now, and they really have an outstanding product....

Jul 2020
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Director

Functionality and Upgrades

ENCOR-e EH is pretty easy to use. Once we get in there and just play around, it is easy to figure...

Jul 2020
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Manager

Other Observations & Comments

Quicker updates to the guidelines would improve the product. Sometimes the vendor isn't quick...

Jun 2020
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Manager

Functionality and Upgrades

Inter-rater reliability really improves our accuracy when things have to be validated.

Jun 2020
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Director

Service and Support

We have a support person who is very good about helping us troubleshoot anything that isn't giving...

Jun 2020
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Director

Interfacing and Integration

Medisolv's products are very integrated when it comes to some of the functionality and dashboards....

Jun 2020
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Director

ROI / Cost (care and feeding)

We always wish that things were cheaper, especially when it comes to our budget right now, but we...

Jun 2020
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Director

ROI / Cost (care and feeding)

The vendor is fairly straightforward with their charges. Initially in the contract, certain things...

Jun 2020
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Director

ROI / Cost (care and feeding)

We decided not to do some measures a couple of months into the year. Even though the invoice had...

Jun 2020
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Director

Interfacing and Integration

Medisolv’s product and our EMR are fairly integrated. Everything out of our EMR flows into our...

Jun 2020
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Director

Functionality and Upgrades

Medisolv’s product is very easy for end users. The system is very intuitive. We can go through and...

Jun 2020
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Director

Functionality and Upgrades

The system is very good at meeting our needs. One of my favorite things is that links are...

Jun 2020
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Director

Service and Support

The quality of support is excellent. That is something that we are very happy with. We can email the...

Jun 2020
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Director

Relationship

Medisolv has different educational opportunities, and the vendor is good about letting us know about...

Jun 2020
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Director

Functionality and Upgrades

Medisolv implemented some things that we wanted when we were first implementing the product. There...

Jun 2020
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Director

Functionality and Upgrades

I wish inter-rater reliability had been focused on a little bit more. We didn’t really understand...

Jun 2020
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Director

Service and Support

The system is second to none. Our consultant is fabulous, walks us through things, and knows all of...

Jun 2020
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Director

Relationship

Our consultant has reached out and asked us how we are doing and whether we have had any cases of...

Jun 2020
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Director

Other Observations & Comments

I have never used ongoing support from Medisolv. I don’t think I have used support for the product...

Jun 2020
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Director

ROI / Cost (care and feeding)

Initially, we certainly got our money’s worth with the meaningful use money, and the system now...

Jun 2020
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Director

Service and Support

Medisolv has been fantastic during COVID-19. I had a meeting with some of our vendor...

Jun 2020
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Director

ROI / Cost (care and feeding)

I would buy the product again. We are evaluating whether we should put more facilities on the...

Jun 2020
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Director

Interfacing and Integration

Interoperability is a bit of a problem with the product. Medisolv does about as well as anyone else...

Jun 2020
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Director

Other Observations & Comments

The tool is very easy to use. I am really excited about the cloud solution that Medisolv has...

Jun 2020
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Director

Service and Support

Medisolv's support is great. They give us dedicated account representatives that we directly work...

Jun 2020
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Director

Relationship

I know everyone at the executive level. If I have a question about the contract, I can get a quick...

Jun 2020
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Director

Technology

Medisolv keeps the tools up to date, and they constantly make enhancements. We can report on a daily...

Jun 2020
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Manager

Service and Support

Our support representative was really good and friendly, and that person was always very responsive....

Apr 2020
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Nurse

Service and Support

I haven’t reached out to the vendor about anything specifically related to the COVID-19 crisis, but...

Apr 2020
 Helpful

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Nurse

ROI / Cost (care and feeding)

In terms of getting nickel-and-dimed, I don’t think we pay for anything outside of what was signed...

Apr 2020
(1)
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Nurse

Implementation and Training

When it comes to the vendor’s implementation services, I don’t think I could fault the vendor at...

Apr 2020
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Nurse

Functionality and Upgrades

I go into the system a couple of times a week to see how the numbers are looking and review things...

Apr 2020
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Nurse

Relationship

I have regular phone calls with my consultant. The consultant hops on a phone call when needed and...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

The solution has fantastic drill-down capabilities that let us drill down to the patient level if we...

Apr 2020
 Helpful

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Director

Service and Support

Medisolv probably has the best support out of any of my vendors. Every support case is answered in a...

Apr 2020
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Director

Interfacing and Integration

The solution's direct messaging piece doesn't integrate with our outside HISP. We have to pull a...

Apr 2020
 Helpful

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Nurse

Service and Support

Medisolv just sent out some education on COVID-19. They just updated us on changes to hospital...

Apr 2020
 Helpful

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Nurse

Relationship

We get on calls with someone at the corporate level that walks us through submissions and other...

Apr 2020
 Helpful

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Nurse

Service and Support

Medisolv is really good at communicating and reaching out to us. When they need to work on their...

Apr 2020
 Helpful

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Nurse

Implementation and Training

We have webinars. The vendor is really good about scheduling webinars so we can see the changes that...

Apr 2020
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Nurse

Interfacing and Integration

Sometimes we have issues with our EHR and the Medisolv system interfacing correctly. The vendor is...

Apr 2020
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Nurse

Functionality and Upgrades

To make the system more user friendly, the vendor has changed the format.

Apr 2020
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Nurse

Service and Support

Medisolv is always on top of things. They are proactive about everything. The vendor tells us when...

Apr 2020
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Nurse

Service and Support

The product really helps us drive tangible outcomes, especially with everything that is going on...

Apr 2020
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Nurse

Relationship

The way Medisolv communicates with us and does online education means that they are a really...

Apr 2020
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Director

Implementation and Training

We have had a smooth transition with Medisolv. We used them for meaningful use, and they were able...

Apr 2020
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Director

Relationship

I think we will stay with Medisolv. Everything is functioning just fine. The vendor executives have...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The changes that Medisolv has made have made things so much easier. The updates have made it easier...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

When Medisolv shows the measured details, they just say that the result shows the patient in a...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

Medisolv has done a little bit of organizational restructuring. We got a new person this year, and...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would buy the product again. It is a good system. I think the vendor avoids charging for every...

Apr 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I wasn't here when we first implemented the system. I was trained via some online videos. It doesn't...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We haven't gotten any new technology. Medisolv has done a great job with information and updates....

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

Medisolv has done a great job with their emails. They keep us up to date with changes and quality...

Apr 2020
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CIO

Service and Support

Medisolv shines a little bit brighter with their ongoing support than some of the other vendors we...

Apr 2020
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CIO

Relationship

When thinking about our satisfaction over the next 12 months, we have to take into consideration how...

Apr 2020
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CIO

Relationship

The vendor has done well. In fact, I think they are a model vendor. Our relationship has been great...

Apr 2020
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CIO

Interfacing and Integration

We use ENCOR-e EH for a lot of what we do. We really don't have anything negative to say about...

Mar 2020
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CIO

Functionality and Upgrades

When Medisolv upgrades the system, they give us so much education around what fields and other...

Mar 2020
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CIO

Relationship

I give kudos to the Medisolv person that we have. That person works on our account all the time....

Mar 2020