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ENCOR Quality Management Solutions - Hospitals Comments
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KLAS Research Director - Ryan Pretnik
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

ENCOR-e EH is very similar to the other ENCOR systems. It is also simple to use, and the ease of use...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

For the few things I use the system for, it works well, and I don't have any issues. The system is...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

Medisolv makes ENCOR very easy to use. It is very easy to drill down in the product.

Dec 2020
(0)
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Analyst/Coordinator

Relationship

We have a great relationship with Medisolv, and we are partners.

Dec 2020
(0)
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Manager

Functionality and Upgrades

The ease of use is a nice feature. If I could change anything about the system, it would be the...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We have had a few issues with our recent upgrades, but they were pretty good. Medisolv stays up to...

Dec 2020
(0)
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Manager

Service and Support

Medisolv's support people are very responsive. Sometimes they are proactive, and sometimes they...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We are currently upgrading our EMR platform, and that platform will have some modules that could...

Dec 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

I would buy this system again if there weren't an integrated method for me to do things from my...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Part of the issue with the ease of use might just be with the workflow through some of the...

Dec 2020
(0)
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VP/Other Executive

Technology

I haven't seen much new technology from Medisolv. I haven't seen them deploy any risk stratification...

Dec 2020
(0)
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VP/Other Executive

Implementation and Training

Medisolv has a lot of established training programs. We have a few point people that we work with on...

Dec 2020
(0)
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Director

Interfacing and Integration

The product is working as promoted. The integration ability is great. There are some things that...

Dec 2020
(0)
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Director

Other Observations & Comments

When I want answers, I am able to get them. The support people could do better at being proactive, though....

Dec 2020
(0)
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VP/Other Executive

Other Observations & Comments

I don't know whether Medisolv has ever reached out to us on an executive level. We might have had...

Dec 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The system is very reasonably priced, and we do get our money's worth. If someone asked me about...

Dec 2020
(0)
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CIO

Functionality and Upgrades

The product is great and does exactly what it should do. There are no hassles. But on the other...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

The Medisolv product is pretty flat and isn't a high-level product, but the foundation of the system...

Dec 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The system does well at defining measures and reporting. Once we can extract the data, we can tally...

Dec 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I would possibly purchase the system if the decision were up to me. Medisolv is our third-party...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

If we didn't have another application, then I would buy this solution again. Our decision is based...

Dec 2020
(0)
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Manager

Service and Support

The ongoing support is great. I have never met an executive, but the support people from Medisolv...

Dec 2020
(0)
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Director

Implementation and Training

There hasn't been any training from Medisolv. I would like to see them reach out.

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

The product is expensive, but if I were to hire someone to do what the product does, the cost would...

Dec 2020
(0)
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Manager

Service and Support

If I have an issue, I contact my contact person. We work that out and usually get it fixed that same...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Every now and then, if a dictionary gets changed inadvertently or something like an update happens,...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We like ENCOR-e EH. Our nurses who use the abstracting side of the system seem to really like it. I...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Medisolv is pretty good with updates because CMS changes things every year. Medisolv will do the...

Dec 2020
(0)
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Manager

Implementation and Training

Medisolv is very helpful to me in terms of the quality measures side. They are an A+ vendor. They...

Dec 2020
(0)
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Manager

Service and Support

We have a Medisolv contact that we can call with issues who is always there for us and is always...

Dec 2020
(0)
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Manager

Service and Support

During COVID-19, we did not need anything from Medisolv. However, they did reach out to us to ask...

Dec 2020
(0)
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Manager

Lessons Learned

In terms of the ease of use for end users, users have to have the training because the system is...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor usually gets back to me and helps me figure things out or correct problems, but they...

Nov 2020
(0)
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Analyst/Coordinator

Technology

For some reason, the system is down. The data abstraction side has been down for a couple of days....

Nov 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The manual abstraction really doesn't have anything to do with interoperability.

Nov 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

A lot of the time, I present the vendor with scenarios where their product isn't capturing something...

Nov 2020
(0)
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Manager

Relationship

Working with my point of contact goes smoothly. I sometimes feel like I am the vendor's only...

Oct 2020
(0)
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Manager

Functionality and Upgrades

COVID-19 hasn't really affected us in a negative way in terms of our data. Things have just been...

Oct 2020
(0)
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Manager

Service and Support

The vendor is always making updates to the system. Sometimes they are trying to do things better and...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Medisolv is always doing updates. Those updates are nice because they are always adding features to...

Oct 2020
(0)
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Manager

Service and Support

I haven’t had any issues with Medisolv's support. When I need something, I email them, and they...

Oct 2020
(0)
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Manager

Service and Support

Medisolv has webinars and sends out emails. If I want to view those, I do it. If I feel like that is...

Oct 2020
(0)
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Nurse

Relationship

I am not sure how involved Medisolv's executives are, but my contact with the vendor is available...

Oct 2020
(0)
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Nurse

Functionality and Upgrades

Everything in ENCORE-e EH is super easy. I often get information from Medisolv before I get it from...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor has been helpful any time I have had questions, regardless of whether an issue was on our...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The upgrades are seamless for me. The vendor informs me when there is an update overnight because...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

The vendor offers online webinars all the time, and those are prerecorded, so on our own time, we...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

I can either email the vendor's support directly or open a work order and then have someone get back...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

If we didn’t have the system, doing the work would take a lot more manpower. That is just a fact. In...

Oct 2020
(0)
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Analyst/Coordinator

Relationship

Our representative from Medisolv is great. That person is very responsive and very in tune with my needs....

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

Medisolv could be better at getting the word out that they are working on things. I sometimes get...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Since ENCOR-e EH is overlaid onto our data repository, everything is normally up to date as long as...

Oct 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There is usually never a hitch with upgrades. Medisolv does them, and I don’t have any problems. The...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

The support is good; Medisolv is very responsive. Sometimes it takes a little back and forth to get...

Oct 2020
(0)
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 or  to see details.

Analyst/Coordinator

Implementation and Training

For somebody that is in ENCOR all the time, it is easy to use. The people that just dabble in the...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Our outcome measures would be better if there was a more clear and concise way to pull what we are...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

There are times that ENCOR just seems to fail in terms of loading the data into the data mart. That...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

ENCOR has been a great tool for us to test for meaningful use, to promote interoperability, and for...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I would like to see better reports that we can use for added stations. Right now, we are cutting and...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We are using the product for quality management. So far, things are good. We have some problems here...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I don't think Medisolv keeps their promises. It is difficult to get them to change their program the...

Oct 2020
(0)
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Manager

Service and Support

Medisolv is pretty good at training people. They are really good at driving tangible outcomes....

Oct 2020
(0)
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Manager

Interfacing and Integration

The product isn't really meeting our needs. It hasn't changed much in terms of new technology. When...

Oct 2020
(0)
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Manager

Functionality and Upgrades

There are a few things that are not intuitive for new end users. Once we know the system, then it is...

Oct 2020
(0)
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 or  to see details.

Manager

Service and Support

During the COVID-19 crisis, Medisolv reached out about a few things that they had. I didn’t really...

Oct 2020
(0)
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 or  to see details.

CMIO

Service and Support

We have been using the system for a while now, and the vendor has been good and easy to work with....

Oct 2020
(0)
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CMIO

ROI / Cost (care and feeding)

The vendor avoids charging us for every little thing. Medisolv is better about pricing than some of...

Oct 2020
(0)
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CMIO

Functionality and Upgrades

Complying with core measures is not a new area. Medisolv's technology is pretty stable, but they...

Oct 2020
(0)
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 or  to see details.

Nurse

Service and Support

ENCOR is pretty much a reporting tool. It sits on our data repository. If there is anything to say...

Oct 2020
(0)
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Nurse

Functionality and Upgrades

If people learn how to use the system, it works as designed. With anything related to data...

Oct 2020
(0)
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CIO

Service and Support

The vendor hasn't done anything to support us during the COVID-19 crisis other than offering us a...

Aug 2020
(0)
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 or  to see details.

CIO

Functionality and Upgrades

We haven't officially made the decision to move away from the solution, but we plan to make the...

Aug 2020
(0)
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CIO

Relationship

I haven't heard from the vendor's executives, and I don't need them to be involved unless I have an...

Aug 2020
(0)
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CIO

Functionality and Upgrades

At one point, the solution met our needs for what we needed, but it hasn't kept up with the data...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The system is easy to use, but the reporting is not great.

Aug 2020
(0)
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Nurse

Functionality and Upgrades

I would recommend the system. It is easy to use and very intuitive. People don’t have to really...

Aug 2020
(0)
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Analyst/Coordinator

Relationship

I haven't had any issues in the several years that I have been using the product, so I have never...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system takes out all of the guesswork when it comes to how many charts we need to abstract or...

Aug 2020
(0)
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Director

Implementation and Training

There are not a lot of new training things that come out for ENCOR-a Chart Abstracted.

Jul 2020
(0)
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Director

Relationship

The vendor executives are very responsive and great. They are easy to get ahold of. I have had an...

Jul 2020
(0)
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Director

Service and Support

The system is very easy to use, and we have someone that does abstraction in-house using the tool,...

Jul 2020
(0)
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Director

Functionality and Upgrades

We had another vendor that we were using years before, and their reports were a little more...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We are negotiating a new EHR, and we know that ENCOR-e EH will work with the new EHR that we are...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

We have regular meetings with our vendor representative, and this person is often offering us new...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

I would highly recommend ENCORE-e EH. It is great and easy to use. Medisolv's support is amazing....

Jul 2020
(0)
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Manager

Service and Support

Medisolv has gotten a little better about support, but they are still mediocre. We haven't received...

Jul 2020
(0)
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Manager

Future Outlook

We aren't happy with ENCOR-a Chart Abstracted, and it is not part of our long-term plans. I would be...

Jul 2020
(0)
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Manager

Functionality and Upgrades

I think that ENCOR-a Chart Abstracted is listed as the number-one system in KLAS' reports, but I...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

The fees for Medisolv are supposed to be included in the fees for another vendor that Medisolv works...

Jul 2020
(0)
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Manager

Sales and Contracting

From the beginning, we were misled on the functionality of the product. We were led to believe that...

Jul 2020
(0)
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Manager

Implementation and Training

With the implementation, Medisolv gave us maybe two short training sessions. That is about all of...

Jul 2020
(0)
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Director

Service and Support

We always recommend Medisolv. The team is very easy to work with, and the follow-up is outstanding....

Jul 2020
(0)
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Director

Relationship

The vendor is really good about not charging us for every little thing.

Jul 2020
(0)
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Director

Service and Support

We have been working with the vendor on one of the new updates, and the information that we have...

Jul 2020
(0)
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Director

Functionality and Upgrades

The ENCOR reports are pretty good. Sometimes it is a little hard to get the exact data that we need...

Jul 2020
(0)
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Director

Relationship

I have worked with Medisolv for many years now, and they really have an outstanding product....

Jul 2020
(0)
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Director

Functionality and Upgrades

ENCOR-e EH is pretty easy to use. Once we get in there and just play around, it is easy to figure...

Jul 2020
(0)
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Manager

Other Observations & Comments

Quicker updates to the guidelines would improve the product. Sometimes the vendor isn't quick...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Inter-rater reliability really improves our accuracy when things have to be validated.

Jun 2020
(0)
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Director

Service and Support

We have a support person who is very good about helping us troubleshoot anything that isn't giving...

Jun 2020
(0)
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Director

Interfacing and Integration

Medisolv's products are very integrated when it comes to some of the functionality and dashboards....

Jun 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

We always wish that things were cheaper, especially when it comes to our budget right now, but we...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor is fairly straightforward with their charges. Initially in the contract, certain things...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

We decided not to do some measures a couple of months into the year. Even though the invoice had...

Jun 2020
(0)
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Director

Interfacing and Integration

Medisolv’s product and our EMR are fairly integrated. Everything out of our EMR flows into our...

Jun 2020
(0)
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Director

Functionality and Upgrades

Medisolv’s product is very easy for end users. The system is very intuitive. We can go through and...

Jun 2020
(0)
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Director

Functionality and Upgrades

The system is very good at meeting our needs. One of my favorite things is that links are...

Jun 2020
(0)
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Director

Service and Support

The quality of support is excellent. That is something that we are very happy with. We can email the...

Jun 2020
(0)
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Director

Relationship

Medisolv has different educational opportunities, and the vendor is good about letting us know about...

Jun 2020
(0)
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Director

Functionality and Upgrades

Medisolv implemented some things that we wanted when we were first implementing the product. There...

Jun 2020
(0)
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Director

Functionality and Upgrades

I wish inter-rater reliability had been focused on a little bit more. We didn’t really understand...

Jun 2020
(0)
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Director

Service and Support

The system is second to none. Our consultant is fabulous, walks us through things, and knows all of...

Jun 2020
(0)
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Director

Relationship

Our consultant has reached out and asked us how we are doing and whether we have had any cases of...

Jun 2020
(0)
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Director

Other Observations & Comments

I have never used ongoing support from Medisolv. I don’t think I have used support for the product...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

Initially, we certainly got our money’s worth with the meaningful use money, and the system now...

Jun 2020
(0)
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Director

Service and Support

Medisolv has been fantastic during COVID-19. I had a meeting with some of our vendor...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

I would buy the product again. We are evaluating whether we should put more facilities on the...

Jun 2020
(0)
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Director

Interfacing and Integration

Interoperability is a bit of a problem with the product. Medisolv does about as well as anyone else...

Jun 2020
(0)
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Director

Other Observations & Comments

The tool is very easy to use. I am really excited about the cloud solution that Medisolv has...

Jun 2020
(0)
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Director

Service and Support

Medisolv's support is great. They give us dedicated account representatives that we directly work...

Jun 2020
(0)
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Director

Relationship

I know everyone at the executive level. If I have a question about the contract, I can get a quick...

Jun 2020
(0)
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Director

Technology

Medisolv keeps the tools up to date, and they constantly make enhancements. We can report on a daily...

Jun 2020
(0)
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Manager

Service and Support

Our support representative was really good and friendly, and that person was always very responsive....

Apr 2020
(0)
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Nurse

Service and Support

I haven’t reached out to the vendor about anything specifically related to the COVID-19 crisis, but...

Apr 2020
(0)
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Nurse

ROI / Cost (care and feeding)

In terms of getting nickel-and-dimed, I don’t think we pay for anything outside of what was signed...

Apr 2020
(1)
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Nurse

Implementation and Training

When it comes to the vendor’s implementation services, I don’t think I could fault the vendor at...

Apr 2020
(0)
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Nurse

Functionality and Upgrades

I go into the system a couple of times a week to see how the numbers are looking and review things...

Apr 2020
(0)
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Nurse

Relationship

I have regular phone calls with my consultant. The consultant hops on a phone call when needed and...

Apr 2020
(0)
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Director

Functionality and Upgrades

The solution has fantastic drill-down capabilities that let us drill down to the patient level if we...

Apr 2020
(0)
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Director

Service and Support

Medisolv probably has the best support out of any of my vendors. Every support case is answered in a...

Apr 2020
(0)
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Director

Interfacing and Integration

The solution's direct messaging piece doesn't integrate with our outside HISP. We have to pull a...

Apr 2020
(0)
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Nurse

Service and Support

Medisolv just sent out some education on COVID-19. They just updated us on changes to hospital...

Apr 2020
(0)
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Nurse

Relationship

We get on calls with someone at the corporate level that walks us through submissions and other...

Apr 2020
(0)
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Nurse

Service and Support

Medisolv is really good at communicating and reaching out to us. When they need to work on their...

Apr 2020
(0)
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Nurse

Implementation and Training

We have webinars. The vendor is really good about scheduling webinars so we can see the changes that...

Apr 2020
(0)
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Nurse

Interfacing and Integration

Sometimes we have issues with our EHR and the Medisolv system interfacing correctly. The vendor is...

Apr 2020
(0)
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Nurse

Functionality and Upgrades

To make the system more user friendly, the vendor has changed the format.

Apr 2020
(0)
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Nurse

Service and Support

Medisolv is always on top of things. They are proactive about everything. The vendor tells us when...

Apr 2020
(0)
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Nurse

Service and Support

The product really helps us drive tangible outcomes, especially with everything that is going on...

Apr 2020
(0)
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Nurse

Relationship

The way Medisolv communicates with us and does online education means that they are a really...

Apr 2020
(0)
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Director

Implementation and Training

We have had a smooth transition with Medisolv. We used them for meaningful use, and they were able...

Apr 2020
(0)
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Director

Relationship

I think we will stay with Medisolv. Everything is functioning just fine. The vendor executives have...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The changes that Medisolv has made have made things so much easier. The updates have made it easier...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

When Medisolv shows the measured details, they just say that the result shows the patient in a...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

Medisolv has done a little bit of organizational restructuring. We got a new person this year, and...

Apr 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would buy the product again. It is a good system. I think the vendor avoids charging for every...

Apr 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I wasn't here when we first implemented the system. I was trained via some online videos. It doesn't...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We haven't gotten any new technology. Medisolv has done a great job with information and updates....

Apr 2020
(0)
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Analyst/Coordinator

Relationship

Medisolv has done a great job with their emails. They keep us up to date with changes and quality...

Apr 2020
(0)
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CIO

Service and Support

Medisolv shines a little bit brighter with their ongoing support than some of the other vendors we...

Apr 2020
(0)
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CIO

Relationship

When thinking about our satisfaction over the next 12 months, we have to take into consideration how...

Apr 2020
(0)
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CIO

Relationship

The vendor has done well. In fact, I think they are a model vendor. Our relationship has been great...

Apr 2020
(0)
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CIO

Interfacing and Integration

We use ENCOR-e EH for a lot of what we do. We really don't have anything negative to say about...

Mar 2020
(0)
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CIO

Functionality and Upgrades

When Medisolv upgrades the system, they give us so much education around what fields and other...

Mar 2020
(0)
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CIO

Relationship

I give kudos to the Medisolv person that we have. That person works on our account all the time....

Mar 2020
(0)
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CIO

Other Observations & Comments

We have not had to deal with executive involvement. I don’t know whether that is a negative against...

Mar 2020
(0)
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CIO

ROI / Cost (care and feeding)

We are a small organization, so we are getting our money’s worth from the system because we really...

Mar 2020
(0)
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CIO

Service and Support

We don’t have any issues with Medisolv. During the years we have been with them, I really can’t say...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

Anytime we have any updates or anything, our account manager calls to schedule a Webex. It is very...

Mar 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The system is great and deserves the highest rating because of the application itself, the...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We need a better analytics program; ENCOR-e EH doesn’t really give us what we need. The front end of...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

We have a great representative with Medisolv. That person has been a huge help. We have great scores...

Mar 2020
(0)
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Analyst/Coordinator

Lessons Learned

If I were speaking to Medisolv’s executives, I would tell them that they should give the same...

Mar 2020
(0)
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Nurse

Functionality and Upgrades

The tool always gives me the data that I need in order to do my reports. I was able to pick up on...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

Medisolv doesn't charge us for a lot of the services they provide.

Feb 2020
(0)
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Manager

Relationship

There isn’t much executive involvement with Medisolv. But Medisolv is one of my favorite vendors.

Feb 2020
(0)
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Manager

Implementation and Training

I use Medisolv's software for interoperability and meaningful use submission. They provide all of...

Feb 2020
(0)
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Manager

Relationship

Medisolv is always going to deliver 100% of what they say they are going to deliver.

Feb 2020
(0)
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Manager

Relationship

I have a fantastic Medisolv account representative who is proactive with us when there is any new...

Feb 2020
(0)
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Manager

Relationship

Medisolv reminds us of important dates way ahead of time. If we run into issues, we can reach out to...

Feb 2020
(0)
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Manager

Service and Support

The quality of Medisolv’s support is actually amazing, so I would give the vendor the highest rating...

Feb 2020
(0)
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Manager

Functionality and Upgrades

I can’t really say whether Medisolv delivers new technology to meet our needs. I haven’t been given...

Feb 2020
(0)
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Manager

Future Outlook

I don’t expect my satisfaction to go down, but I don’t have anything to gauge my satisfaction...

Feb 2020
(0)
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