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Homecare Advisor (Home Health EHR) Commentary
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Paul Hess
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Home Health 2024: Which Vendors Are Providing Innovation & Value in a Shifting Market?
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Which Vendors Are Providing Innovation & Value in a Shifting Market?
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Home-Based Post–Acute Care 2022: Top Challenges in the Aftermath of the Pandemic
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Commentary Summary

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User Commentary

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Manager

Loyalty, Relationship

Our biggest struggle with Netsmart is the fact that they bought our package from the previous...

Mar 2024
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Director

Product

I haven't seen a whole lot of movement on the financial side of Homecare Advisor. I know Netsmart...

Feb 2024
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Director

Loyalty

One thing that is holding Netsmart back now is that they have been working on a new solution for a...

Feb 2024
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Director

Loyalty, Value

We have been happy with the time we have been with the vendor. We would very highly consider...

Feb 2024
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Director

Relationship

Sometimes Netsmart lags behind with regard to their promises, but with the industry changing every...

Feb 2024
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Director

Culture, Value

I don't know whether I would say Netsmart avoids charging for every little thing. We usually push...

Feb 2024
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Director

Relationship

Netsmart knows they have some challenges with Homecare Advisor. But they never leave us hanging. If...

Feb 2024
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Director

Product, Value

Sometimes Homecare Advisor takes a little tweaking for mobile solutions, but we usually get there....

Feb 2024
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Analyst/Coordinator

Loyalty, Product

Homecare Advisor has a sister program called Mobile Advisor, and it is designed for use on iPhones...

Dec 2023
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Analyst/Coordinator

Product

Homecare Advisor is a very user-friendly program. It does a good job, and it does all the things we...

Dec 2023
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Analyst/Coordinator

Product

There are features of the vendor’s website that I'm not a big fan of, like the search functionality...

Dec 2023
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Analyst/Coordinator

Relationship

When I call Netsmart with a ticket, if the first person to get the ticket doesn’t know how to help,...

Dec 2023
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Analyst/Coordinator

Relationship

The team at Netsmart is great to work with. When there is a problem, they are all gung ho about...

Dec 2023
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Director

Product

Some types of handoffs are a little cumbersome because we need the EMR to integrate more with...

Jun 2023
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Director

Relationship

Netsmart's support team is a little more seasoned than other vendors’ teams are. Netsmart has been...

Jun 2023
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Director

Product

Homecare Advisor has somewhat older technology. I would tell anyone looking at Homecare Advisor that...

Jun 2023
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Director

Product

Our end users do most of their charting on their laptops or computers, but our end users have their...

Jun 2023
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Manager

Relationship

We have been trying to switch some staff to Netsmart’s mobile app, and that has been a bit of a...

Apr 2023
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Manager

Product

All of the interfaces between our EHR and other vendors' products work well.

Apr 2023
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Manager

Relationship

Netsmart has been spending more time on their other software program, and that has probably created...

Apr 2023
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Manager

Relationship, Operations

Netsmart’s support team has not been very good as of late. The vendor's educational information for...

Apr 2023
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Manager

Operations

Whenever Netsmart would send out updates or change something, they would create interactive...

Apr 2023
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Related Articles
Article
KLAS article icon
The Complexity of the Ever-Evolving Home Health Software Market
16 April 21    |   Paul Hess and Jonathan Christensen
With growth and acquisitions comes the need for robust home health EHR software. Each state has different regulatory requirements and CMS regulations have evolved.
Article
KLAS article icon
eTech Insight – In-Home Care - Complementing Remote Patient Monitoring
08 July 20    |   Mike Davis
Providing in-home care using physicians and advanced practice providers delivers another level of patient-focused care that is driving new players into the market.
View All Reports
Related Reports
Perception
KLAS article icon
Transitions of Care 2022
29 December 22    |   Bradley Hunter and Paul Warburton
Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.
Perception
KLAS article icon
Home-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The homecare market has surged as healthcare organizations have sought to maintain quality patient care throughout the pandemic and fulfill requirements for value-based reimbursement. Organizations are looking to expand their homecare offerings; however, the pandemic has exacerbated staffing shortages and decreased bandwidth, making operations—let alone growth—difficult. To help organizations understand how peers are approaching the current environment, KLAS interviewed 88 leaders from home-based care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
Performance
KLAS article icon
Post–Acute Care EMR Product Suites 2022
30 August 22    |   Paul Hess and Paul Warburton
Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.



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