Homecare Advisor (Home Health EHR)
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Relationship

We have been trying to switch some staff to Netsmart’s mobile app, and that has been a bit of a...

Apr 2023
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Manager

Product

All of the interfaces between our EHR and other vendors' products work well.

Apr 2023
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Manager

Relationship

Netsmart has been spending more time on their other software program, and that has probably created...

Apr 2023
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Manager

Relationship, Operations

Netsmart’s support team has not been very good as of late. The vendor's educational information for...

Apr 2023
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Manager

Operations

Whenever Netsmart would send out updates or change something, they would create interactive...

Apr 2023
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Director

Loyalty

We are replacing Homecare Advisor because it is an old system. We feel like it is old enough that...

Apr 2023
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Director

Culture

A certain group worked for years on the background of the system's revenue cycle, but then the...

Apr 2023
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Director

Product

The system's wound advisor piece is still pretty solid. We haven't seen anything from other vendors'...

Apr 2023
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Director

Loyalty, Product

Our clinicians' experiences with Homecare Advisor have been pretty terrible. They have to haul a...

Apr 2023
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Manager

Loyalty, Loyalty, Product, Product

Netsmart’s move toward apps is great. Apps are way better than the old Netsmart software that we are...

Apr 2023
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Manager

Product, Product

One of the biggest things about Homecare Advisor is that the laptop version needs to move up from...

Apr 2023
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Manager

Loyalty, Loyalty

Netsmart told us there would be changes in our area, and I have yet to see those changes. The vendor...

Apr 2023
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Manager

Value, Value

Netsmart charges for every little thing. For example, the cost of a certain regulation is...

Apr 2023
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Manager

Product, Product

There are so many ways to get to where we need to be on the financial side of Homecare Advisor. The...

Apr 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

Netsmart has had staff turnover like every other place around, but overall, they are starting to get...

Apr 2023
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Manager

Relationship, Relationship

When we have issues, I know who to contact at Netsmart, and I keep pushing until I get issues resolved....

Apr 2023
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Director

Loyalty

I would not buy Homecare Advisor again, and it is not for sale anymore. We have selected a new EMR...

Apr 2023
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Director

Loyalty, Relationship

Netsmart has done nothing to help us get and share patient information from disparate sources. They...

Apr 2023
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Director

Operations

Netsmart doesn't really offer any training on anything. We have to read the specs for every upgrade...

Apr 2023
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Manager

Loyalty

We have been looking for another option for Homecare Advisor. We want to get all our divisions under...

Apr 2023
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Manager

Operations, Product

I have had the opportunity to dip my toes into different software systems, and Homecare Advisor is...

Apr 2023
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Manager

Product

OASIS-E has been surprisingly smooth. There is always some moaning whenever there is a big change,...

Apr 2023
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Manager

Loyalty

When EVV started up as the latest fad, we had to go to an outside organization. Ideally, Homecare...

Apr 2023
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Manager

Product

We interface with Netsmart to get patient and visit information, and a lot of things flow from...

Apr 2023
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Manager

Loyalty

I have been comfortable working with Homecare Advisor over the years and would recommend it as a...

Apr 2023
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Manager

Relationship

Our relationship with Netsmart is very good. Communication runs both ways. There are groups for...

Apr 2023
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Director

Operations, Product

Netsmart's feedback is mixed when it comes to providing positive and negative observations. The...

Oct 2022
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Director

Value

Netsmart finds opportunities to bill us. We have done several projects with Netsmart, and we have...

Oct 2022
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Director

Product

Homecare Advisor is a standalone solution. If we need to share data from the system with an outside...

Oct 2022
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Director

Relationship, Operations

Every time I call the vendor's support to ask a question or get help, the vendor's people are...

Oct 2022
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Director

Operations

We did our last implementation ourselves, and that went well. Netsmart didn't do much on their end,...

Oct 2022
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Analyst/Coordinator

Loyalty

The downside to the product is that it feels dated since it was brought in, even though it meets all...

Oct 2022
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Analyst/Coordinator

Operations, Product

The documentation is fairly good, but parts of the process are a little tedious because we have to...

Oct 2022
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Analyst/Coordinator

Product

Especially for our younger nurses, the product has a very old feel to it. The product seems a lot...

Oct 2022
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Manager

Relationship

When we call Netsmart for support, we can normally get somebody and get things taken care of...

Oct 2022
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Manager

Product

Netsmart is up-to-date on new technology with iPads and iPhones, and that is great.

Oct 2022
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Manager

Operations

The training for some areas of the product is good. In other areas, I question the quality of the...

Oct 2022
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Manager

Value

Years ago, Netsmart's system was worth the cost. Now, the vendor is nickel-and-diming for things....

Oct 2022
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Manager

Relationship, Operations, Product

Netsmart was aware that a product upgrade was bad, and they let that upgrade go through to the rest...

Oct 2022
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Manager

Relationship, Operations

The changeover in the vendor's organization has been hard. Our representative has changed multiple...

Oct 2022
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Manager

Loyalty

We have been told that Netsmart will be sunsetting the Homecare Advisor product, so we are looking...

Oct 2022
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Director

Loyalty

We are planning to replace Homecare Advisor because the product is no longer being sold, enhanced,...

Sep 2022
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(0)
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Director

Relationship, Product

Homecare Advisor supports all of our service lines. Many vendors' products are really good for home...

Sep 2022
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Director

Operations, Product

It takes a long time for the frontline clinical users to get comfortable and trained on the...

Sep 2022
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Director

Operations

Netsmart does a good job on their implementations. They are releasing their mobile advisor...

Sep 2022
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Director

Relationship

Netsmart is very responsive and has done a great job of supporting us. The vendor is also willing to...

Sep 2022
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(0)
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Director

Loyalty

We used Homecare Advisor in the past, but we have moved to another vendor's system. There were newer...

Jul 2022
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Director

Relationship

Netsmart didn't maintain or upgrade our product. They also didn't reach out to us to tell us what...

Jul 2022
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(0)
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Manager

Operations

Netsmart puts training information out there, but it isn't always easy for our people to reach. But...

Jul 2022
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(0)
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Manager

Product

There are occasional glitches with Homecare Advisor, but none of those are significant.

Jul 2022
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(0)
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Manager

Culture, Relationship

There used to be quarterly, regional meetings that we would go to, and we saw and talked to our...

Jul 2022
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(0)
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Manager

Loyalty, Product

A major strength of Homecare Advisor is the ability to work when we don’t have an internet...

Jul 2022
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(0)
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Manager

Product

Our nurses would like to be able to skip around during the visit rather than being forced to go in...

Jul 2022
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Manager

Relationship

We have been pretty happy with Netsmart as long as we have been operating Homecare Advisor. Netsmart...

Jul 2022
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Director

Value

Netsmart charges for anything related to the interface.

Jul 2022
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Director

Culture, Product

Homecare Advisor does what Netsmart said it was going to do, but it doesn't do what we wanted it to...

Jul 2022
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Director

Loyalty, Product

The platform that Homecare Advisor is built on is very old. The platform is rigid. It doesn't afford...

Jul 2022
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