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Homecare Advisor (Home Health EHR)
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Paul Hess
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User Commentary

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Manager

Relationship

We have been trying to switch some staff to Netsmart’s mobile app, and that has been a bit of a...

Apr 2023
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Manager

Product

All of the interfaces between our EHR and other vendors' products work well.

Apr 2023
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Manager

Relationship

Netsmart has been spending more time on their other software program, and that has probably created...

Apr 2023
||
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Manager

Relationship, Operations

Netsmart’s support team has not been very good as of late. The vendor's educational information for...

Apr 2023
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(0)
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Manager

Operations

Whenever Netsmart would send out updates or change something, they would create interactive...

Apr 2023
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Director

Loyalty

We are replacing Homecare Advisor because it is an old system. We feel like it is old enough that...

Apr 2023
||
(0)
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Director

Culture

A certain group worked for years on the background of the system's revenue cycle, but then the...

Apr 2023
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(0)
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Director

Product

The system's wound advisor piece is still pretty solid. We haven't seen anything from other vendors'...

Apr 2023
||
(0)
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Director

Loyalty, Product

Our clinicians' experiences with Homecare Advisor have been pretty terrible. They have to haul a...

Apr 2023
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(0)
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Manager

Loyalty, Loyalty, Product, Product

Netsmart’s move toward apps is great. Apps are way better than the old Netsmart software that we are...

Apr 2023
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Manager

Product, Product

One of the biggest things about Homecare Advisor is that the laptop version needs to move up from...

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty

Netsmart told us there would be changes in our area, and I have yet to see those changes. The vendor...

Apr 2023
||
(0)
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Manager

Value, Value

Netsmart charges for every little thing. For example, the cost of a certain regulation is...

Apr 2023
||
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Manager

Product, Product

There are so many ways to get to where we need to be on the financial side of Homecare Advisor. The...

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty, Relationship, Relationship

Netsmart has had staff turnover like every other place around, but overall, they are starting to get...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

When we have issues, I know who to contact at Netsmart, and I keep pushing until I get issues resolved....

Apr 2023
||
(0)
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Director

Loyalty

I would not buy Homecare Advisor again, and it is not for sale anymore. We have selected a new EMR...

Apr 2023
||
(0)
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Director

Loyalty, Relationship

Netsmart has done nothing to help us get and share patient information from disparate sources. They...

Apr 2023
||
(0)
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Director

Operations

Netsmart doesn't really offer any training on anything. We have to read the specs for every upgrade...

Apr 2023
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(0)
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Manager

Loyalty

We have been looking for another option for Homecare Advisor. We want to get all our divisions under...

Apr 2023
||
(0)
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Manager

Operations, Product

I have had the opportunity to dip my toes into different software systems, and Homecare Advisor is...

Apr 2023
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(0)
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Manager

Product

OASIS-E has been surprisingly smooth. There is always some moaning whenever there is a big change,...

Apr 2023
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(0)
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Manager

Loyalty

When EVV started up as the latest fad, we had to go to an outside organization. Ideally, Homecare...

Apr 2023
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(0)
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Manager

Product

We interface with Netsmart to get patient and visit information, and a lot of things flow from...

Apr 2023
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(0)
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Manager

Loyalty

I have been comfortable working with Homecare Advisor over the years and would recommend it as a...

Apr 2023
||
(0)
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Manager

Relationship

Our relationship with Netsmart is very good. Communication runs both ways. There are groups for...

Apr 2023
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(0)
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Director

Operations, Product

Netsmart's feedback is mixed when it comes to providing positive and negative observations. The...

Oct 2022
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(0)
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Director

Value

Netsmart finds opportunities to bill us. We have done several projects with Netsmart, and we have...

Oct 2022
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(0)
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Director

Product

Homecare Advisor is a standalone solution. If we need to share data from the system with an outside...

Oct 2022
||
(0)
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Director

Relationship, Operations

Every time I call the vendor's support to ask a question or get help, the vendor's people are...

Oct 2022
||
(0)
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Director

Operations

We did our last implementation ourselves, and that went well. Netsmart didn't do much on their end,...

Oct 2022
||
(0)
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Analyst/Coordinator

Loyalty

The downside to the product is that it feels dated since it was brought in, even though it meets all...

Oct 2022
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(0)
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Analyst/Coordinator

Operations, Product

The documentation is fairly good, but parts of the process are a little tedious because we have to...

Oct 2022
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(0)
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Analyst/Coordinator

Product

Especially for our younger nurses, the product has a very old feel to it. The product seems a lot...

Oct 2022
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(0)
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Manager

Relationship

When we call Netsmart for support, we can normally get somebody and get things taken care of...

Oct 2022
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(0)
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Manager

Product

Netsmart is up-to-date on new technology with iPads and iPhones, and that is great.

Oct 2022
||
(0)
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Manager

Operations

The training for some areas of the product is good. In other areas, I question the quality of the...

Oct 2022
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Manager

Value

Years ago, Netsmart's system was worth the cost. Now, the vendor is nickel-and-diming for things....

Oct 2022
||
(0)
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Manager

Relationship, Operations, Product

Netsmart was aware that a product upgrade was bad, and they let that upgrade go through to the rest...

Oct 2022
||
(0)
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Manager

Relationship, Operations

The changeover in the vendor's organization has been hard. Our representative has changed multiple...

Oct 2022
||
(0)
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Manager

Loyalty

We have been told that Netsmart will be sunsetting the Homecare Advisor product, so we are looking...

Oct 2022
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(0)
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Director

Loyalty

We are planning to replace Homecare Advisor because the product is no longer being sold, enhanced,...

Sep 2022
||
(0)
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Director

Relationship, Product

Homecare Advisor supports all of our service lines. Many vendors' products are really good for home...

Sep 2022
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(0)
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Director

Operations, Product

It takes a long time for the frontline clinical users to get comfortable and trained on the...

Sep 2022
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(0)
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Director

Operations

Netsmart does a good job on their implementations. They are releasing their mobile advisor...

Sep 2022
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(0)
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Director

Relationship

Netsmart is very responsive and has done a great job of supporting us. The vendor is also willing to...

Sep 2022
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(0)
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Director

Loyalty

We used Homecare Advisor in the past, but we have moved to another vendor's system. There were newer...

Jul 2022
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(0)
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Director

Relationship

Netsmart didn't maintain or upgrade our product. They also didn't reach out to us to tell us what...

Jul 2022
||
(0)
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Manager

Operations

Netsmart puts training information out there, but it isn't always easy for our people to reach. But...

Jul 2022
||
(0)
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Manager

Product

There are occasional glitches with Homecare Advisor, but none of those are significant.

Jul 2022
||
(0)
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Manager

Culture, Relationship

There used to be quarterly, regional meetings that we would go to, and we saw and talked to our...

Jul 2022
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(0)
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Manager

Loyalty, Product

A major strength of Homecare Advisor is the ability to work when we don’t have an internet...

Jul 2022
||
(0)
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Manager

Product

Our nurses would like to be able to skip around during the visit rather than being forced to go in...

Jul 2022
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(0)
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Manager

Relationship

We have been pretty happy with Netsmart as long as we have been operating Homecare Advisor. Netsmart...

Jul 2022
||
(0)
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Director

Value

Netsmart charges for anything related to the interface.

Jul 2022
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(0)
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Director

Culture, Product

Homecare Advisor does what Netsmart said it was going to do, but it doesn't do what we wanted it to...

Jul 2022
||
(0)
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Director

Loyalty, Product

The platform that Homecare Advisor is built on is very old. The platform is rigid. It doesn't afford...

Jul 2022
||
(0)
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Related Articles
Article
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The Complexity of the Ever-Evolving Home Health Software Market
16 April 21    |   Paul Hess and Jonathan Christensen
With growth and acquisitions comes the need for robust home health EHR software. Each state has different regulatory requirements and CMS regulations have evolved.
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08 July 20    |   Mike Davis
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Related Reports
Perception
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Home-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The homecare market has surged as healthcare organizations have sought to maintain quality patient care throughout the pandemic and fulfill requirements for value-based reimbursement. Organizations are looking to expand their homecare offerings; however, the pandemic has exacerbated staffing shortages and decreased bandwidth, making operations—let alone growth—difficult. To help organizations understand how peers are approaching the current environment, KLAS interviewed 88 leaders from home-based care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
Performance
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Home Health 2022
27 October 22    |   Paul Hess and Paul Warburton
The home health market has seen renewed energy since 2020 as COVID-19 and efforts to improve outcomes and decrease costs have shifted more care to the home. As a result, the number of home health agencies has grown. Amid this growth, home health agencies continue to face complex billing and a limited labor market. They want to make the right EMR investments and fully leverage those investments in ways that improve operational efficiency and interoperability, minimize the need for other IT purchases, and keep clinicians happy (thereby mitigating turnover). This report looks at which home health vendors best drive clinician satisfaction. A similar report for hospice is planned for 2023.
Performance
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Post–Acute Care EMR Product Suites 2022
30 August 22    |   Paul Hess and Paul Warburton
Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.
Perception
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Post-Acute Care 2020
10 November 20    |   Jennifer Hickenlooper and Paul Hess
Every health system knows that their long-term success hinges on what happens in the post–acute care and behavioral health settings. As a result, this report examines customer satisfaction with the technology vendors available in these areas and explores which offer the broad, comprehensive portfolios many healthcare organizations seek. Future reports will validate which vendors are being used in an enterprise fashion and how solutions are being used to enable referral management and care transitions.



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