Homecare Advisor (Home Health EHR)
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Director

ROI / Cost (care and feeding)

Netsmart's feedback is mixed when it comes to providing positive and negative observations. The...

Oct 2022
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Director

ROI / Cost (care and feeding)

Netsmart finds opportunities to bill us. We have done several projects with Netsmart, and we have...

Oct 2022
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Director

Interfacing and Integration

Homecare Advisor is a standalone solution. If we need to share data from the system with an outside...

Oct 2022
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Director

Service and Support

Every time I call the vendor's support to ask a question or get help, the vendor's people are...

Oct 2022
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Director

Implementation and Training

We did our last implementation ourselves, and that went well. Netsmart didn't do much on their end,...

Oct 2022
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Analyst/Coordinator

Future Outlook

The downside to the product is that it feels dated since it was brought in, even though it meets all...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The documentation is fairly good, but parts of the process are a little tedious because we have to...

Oct 2022
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Analyst/Coordinator

Technology

Especially for our younger nurses, the product has a very old feel to it. The product seems a lot...

Oct 2022
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Manager

Service and Support

When we call Netsmart for support, we can normally get somebody and get things taken care of...

Oct 2022
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Manager

Technology

Netsmart is up-to-date on new technology with iPads and iPhones, and that is great.

Oct 2022
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Manager

Relationship

The training for some areas of the product is good. In other areas, I question the quality of the...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Years ago, Netsmart's system was worth the cost. Now, the vendor is nickel-and-diming for things....

Oct 2022
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Manager

Functionality and Upgrades

Netsmart was aware that a product upgrade was bad, and they let that upgrade go through to the rest...

Oct 2022
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Manager

Relationship

The changeover in the vendor's organization has been hard. Our representative has changed multiple...

Oct 2022
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Manager

Future Outlook

We have been told that Netsmart will be sunsetting the Homecare Advisor product, so we are looking...

Oct 2022
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Director

Future Outlook

We are planning to replace Homecare Advisor because the product is no longer being sold, enhanced,...

Sep 2022
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Director

Functionality and Upgrades

Homecare Advisor supports all of our service lines. Many vendors' products are really good for home...

Sep 2022
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Director

Functionality and Upgrades

It takes a long time for the frontline clinical users to get comfortable and trained on the...

Sep 2022
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Director

Implementation and Training

Netsmart does a good job on their implementations. They are releasing their mobile advisor...

Sep 2022
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Director

Service and Support

Netsmart is very responsive and has done a great job of supporting us. The vendor is also willing to...

Sep 2022
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Director

Win/Loss - Why they were not selected (by non-clients)

We used Homecare Advisor in the past, but we have moved to another vendor's system. There were newer...

Jul 2022
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Director

Relationship

Netsmart didn't maintain or upgrade our product. They also didn't reach out to us to tell us what...

Jul 2022
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Manager

Implementation and Training

Netsmart puts training information out there, but it isn't always easy for our people to reach. But...

Jul 2022
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Manager

Other Observations & Comments

There are occasional glitches with Homecare Advisor, but none of those are significant.

Jul 2022
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Manager

Relationship

There used to be quarterly, regional meetings that we would go to, and we saw and talked to our...

Jul 2022
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Manager

Functionality and Upgrades

A major strength of Homecare Advisor is the ability to work when we don’t have an internet...

Jul 2022
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Manager

Functionality and Upgrades

Our nurses would like to be able to skip around during the visit rather than being forced to go in...

Jul 2022
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Manager

Service and Support

We have been pretty happy with Netsmart as long as we have been operating Homecare Advisor. Netsmart...

Jul 2022
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Director

Other Observations & Comments

Netsmart charges for anything related to the interface.

Jul 2022
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Director

Functionality and Upgrades

Homecare Advisor does what Netsmart said it was going to do, but it doesn't do what we wanted it to...

Jul 2022
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Director

Technology

The platform that Homecare Advisor is built on is very old. The platform is rigid. It doesn't afford...

Jul 2022
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Director

Functionality and Upgrades

Homecare Advisor is a very flexible system. I like that I have had the ability to build things like...

Jun 2022
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Director

Service and Support

The support for Homecare Advisor is poor. Netsmart is pushing their myUnity platform and have taken...

Jun 2022
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Director

Future Outlook

We have been with Homecare Advisor for a long time. It has changed names and hands on so many...

Jun 2022
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CIO

Functionality and Upgrades

The basic problem with the product is that it is disconnected from our EMPI. Netsmart's system meets...

May 2022
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CIO

Technology

The product works for our providers. Most of our problems have been with the technology we use in...

May 2022
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CIO

Functionality and Upgrades

If an organization is going to put in a third-party system, like a product for homecare, they must...

May 2022
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Director

ROI / Cost (care and feeding)

The feedback I get from one of my colleagues is that there isn't much that is working very well in...

May 2022
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Director

ROI / Cost (care and feeding)

Whether I would buy this product again would depend on my budget. We get what we pay for. The vendor...

Mar 2022
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Director

Functionality and Upgrades

The product is a solid app. It does the job and serves its purpose.

Mar 2022
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Director

Other Observations & Comments

The people who work on our problems are from Allscripts, not Netsmart. They stay on top of things.

Mar 2022
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Director

Functionality and Upgrades

We would like improvements with the documentation interface. It could be more web enabled.

Mar 2022
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Director

Relationship

The only outcomes with this system are solely around whatever Netsmart absolutely has to do. If...

Mar 2022
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Director

ROI / Cost (care and feeding)

The ROI in the beginning was decent, but the ROI has declined rapidly in the last several years....

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We have been partnered with Netsmart for a while, and they have grown with us over the years, but...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Our original implementation was very solid, but the main issue is that the workflow is very choppy....

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Netsmart's system isn't designed for hospice with meetings, data flow, and care plans, so modifying...

Mar 2022
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Director

Future Outlook

Homecare Advisor is the legacy McKesson software that Netsmart purchased and rebranded. It is worse...

Mar 2022
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Director

Functionality and Upgrades

The quality of the most recent upgrades has been rough. There are no good testing paths. I don't see...

Mar 2022
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Director

Implementation and Training

We really don't have any training from the vendor at all. That is sad.

Mar 2022
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Director

Interfacing and Integration

I don't know that the vendor can make Homecare Advisor more user friendly. It would take so much...

Mar 2022
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Director

ROI / Cost (care and feeding)

This system is not what we need today. There are a lot of challenges with it. The system can't meet...

Mar 2022
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VP/Other Executive

Service and Support

Netsmart is pretty engaged with us, and their support is very good. We know the teams we get to are...

Mar 2022
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Manager

Other Observations & Comments

Netsmart has developed another program over time called myUnity Enterprise, and it looks great. We...

Mar 2022
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Manager

Functionality and Upgrades

Initially, Homecare Advisor was just supposed to be a short-term solution. I created a separate...

Mar 2022
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Manager

Functionality and Upgrades

Netsmart is on top of the changes in Medicare’s home health billing. Their updates are timely, so we...

Mar 2022
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Director

Technology

Netsmart made us some promises about iPads that they didn't keep. We wish that we had the...

Feb 2022
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Director

Functionality and Upgrades

The solution's care plans help us with our patient-specific outcomes. They show progress, but the...

Feb 2022
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Director

Service and Support

The vendor does releases before every upgrade, so they are pretty proactive. They are always helpful...

Feb 2022
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Director

Relationship

When we worked with another vendor, that vendor would send out a document for us before every...

Feb 2022
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Director

Functionality and Upgrades

My experience with Homecare Advisor has been positive. I feel like the solution meets all of my...

Feb 2022
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Director

Functionality and Upgrades

The system is very hard for new users to use. There are a lot of places to go in the system. The...

Feb 2022
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Manager

Functionality and Upgrades

Netsmart's messaging is there around upgrades, but there are usually issues once upgrades are live....

Feb 2022
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Manager

Relationship

Netsmart really stays on top of compliance for Medicare and Medicaid, and that is helpful. The...

Feb 2022
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Manager

Relationship

When the product was with McKesson, we struggled because the vendor would charge for any...

Feb 2022
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Director

Service and Support

Homecare Advisor can do so much depending on how it is set up. I know we would use it differently if...

Feb 2022
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Director

Relationship

I really liked the custom support group from Netsmart. There were so many interpretations of the...

Feb 2022
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Director

Functionality and Upgrades

The scheduler in the product is very good. We can do multiple services for visits and put billing...

Feb 2022
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Manager

Service and Support

When we call Netsmart with an error or problem, the support staff dials in and works on it right...

Feb 2022
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Manager

Functionality and Upgrades

Homecare Advisor is simple to use, and we have had very few hiccups. The quality is excellent, and...

Feb 2022
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Manager

Implementation and Training

Netsmart’s training is excellent. If we still don’t understand something, we can go into Netsmart's...

Feb 2022
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Director

Functionality and Upgrades

The system is an old platform that hasn’t been innovated to meet our needs. We have made the system...

Feb 2022
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Director

ROI / Cost (care and feeding)

The vendor has gotten better about costs in recent years. The vendor used to nickel-and-dime us to...

Feb 2022
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Director

Relationship

The system has changed significantly in the last few years. The vendor is being more proactive and...

Feb 2022
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Manager

Functionality and Upgrades

Some of the vendor's things are very archaic. The system doesn’t get a lot of attention. When we do...

Jan 2022
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Manager

Future Outlook

If the vendor keeps their promises and follows through on what they have planned, I can see my...

Jan 2022
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Manager

Future Outlook

We have thought about looking for another system. Netsmart told us how to use the product one time,...

Jan 2022
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Manager

Future Outlook

One of the vendor's strengths is that they are moving toward a mobile solution. That is a positive thing....

Jan 2022
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VP/Other Executive

Implementation and Training

The vendor's ongoing training is better than their initial training.

Jan 2022
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VP/Other Executive

Future Outlook

We left the product because it was too hard for our clinicians to use and it lacked functionality,...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor charged us for their OASIS scrubber, mileage advisor, wound management piece, and mobile...

Jan 2022
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Director

Functionality and Upgrades

Netsmart’s core product does what it is supposed to do. The vendor is in the middle of transitioning...

Jan 2022
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Nurse

Implementation and Training

We have to seek out our education on Netsmart's website, but it is there in their little PowerPoints...

Dec 2021
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