Homecare Advisor (Home Health EHR) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Product

I haven't seen a whole lot of movement on the financial side of Homecare Advisor. I know Netsmart...

Feb 2024
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Director

Loyalty

One thing that is holding Netsmart back now is that they have been working on a new solution for a...

Feb 2024
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Director

Loyalty, Value

We have been happy with the time we have been with the vendor. We would very highly consider...

Feb 2024
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Director

Relationship

Sometimes Netsmart lags behind with regard to their promises, but with the industry changing every...

Feb 2024
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Director

Culture, Value

I don't know whether I would say Netsmart avoids charging for every little thing. We usually push...

Feb 2024
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Director

Relationship

Netsmart knows they have some challenges with Homecare Advisor. But they never leave us hanging. If...

Feb 2024
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Director

Product, Value

Sometimes Homecare Advisor takes a little tweaking for mobile solutions, but we usually get there....

Feb 2024
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Analyst/Coordinator

Loyalty, Product

Homecare Advisor has a sister program called Mobile Advisor, and it is designed for use on iPhones...

Dec 2023
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Analyst/Coordinator

Product

Homecare Advisor is a very user-friendly program. It does a good job, and it does all the things we...

Dec 2023
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Analyst/Coordinator

Product

There are features of the vendor’s website that I'm not a big fan of, like the search functionality...

Dec 2023
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Analyst/Coordinator

Relationship

When I call Netsmart with a ticket, if the first person to get the ticket doesn’t know how to help,...

Dec 2023
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Analyst/Coordinator

Relationship

The team at Netsmart is great to work with. When there is a problem, they are all gung ho about...

Dec 2023
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Director

Product

Some types of handoffs are a little cumbersome because we need the EMR to integrate more with...

Jun 2023
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Director

Relationship

Netsmart's support team is a little more seasoned than other vendors’ teams are. Netsmart has been...

Jun 2023
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Director

Product

Homecare Advisor has somewhat older technology. I would tell anyone looking at Homecare Advisor that...

Jun 2023
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Director

Product

Our end users do most of their charting on their laptops or computers, but our end users have their...

Jun 2023
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Manager

Relationship

We have been trying to switch some staff to Netsmart’s mobile app, and that has been a bit of a...

Apr 2023
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Manager

Product

All of the interfaces between our EHR and other vendors' products work well.

Apr 2023
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Manager

Relationship

Netsmart has been spending more time on their other software program, and that has probably created...

Apr 2023
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Manager

Relationship, Operations

Netsmart’s support team has not been very good as of late. The vendor's educational information for...

Apr 2023
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Manager

Operations

Whenever Netsmart would send out updates or change something, they would create interactive...

Apr 2023
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Director

Loyalty

We are replacing Homecare Advisor because it is an old system. We feel like it is old enough that...

Apr 2023
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Director

Culture

A certain group worked for years on the background of the system's revenue cycle, but then the...

Apr 2023
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Director

Product

The system's wound advisor piece is still pretty solid. We haven't seen anything from other vendors'...

Apr 2023
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Director

Loyalty, Product

Our clinicians' experiences with Homecare Advisor have been pretty terrible. They have to haul a...

Apr 2023
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Manager

Loyalty, Loyalty, Product, Product

Netsmart’s move toward apps is great. Apps are way better than the old Netsmart software that we are...

Apr 2023
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Manager

Product, Product

One of the biggest things about Homecare Advisor is that the laptop version needs to move up from...

Apr 2023
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Manager

Loyalty, Loyalty

Netsmart told us there would be changes in our area, and I have yet to see those changes. The vendor...

Apr 2023
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Manager

Value, Value

Netsmart charges for every little thing. For example, the cost of a certain regulation is...

Apr 2023
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Manager

Product, Product

There are so many ways to get to where we need to be on the financial side of Homecare Advisor. The...

Apr 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

Netsmart has had staff turnover like every other place around, but overall, they are starting to get...

Apr 2023
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Manager

Relationship, Relationship

When we have issues, I know who to contact at Netsmart, and I keep pushing until I get issues resolved....

Apr 2023
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Director

Loyalty

I would not buy Homecare Advisor again, and it is not for sale anymore. We have selected a new EMR...

Apr 2023
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Director

Loyalty, Relationship

Netsmart has done nothing to help us get and share patient information from disparate sources. They...

Apr 2023
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Director

Operations

Netsmart doesn't really offer any training on anything. We have to read the specs for every upgrade...

Apr 2023
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Manager

Loyalty

We have been looking for another option for Homecare Advisor. We want to get all our divisions under...

Apr 2023
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Manager

Operations, Product

I have had the opportunity to dip my toes into different software systems, and Homecare Advisor is...

Apr 2023
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Manager

Product

OASIS-E has been surprisingly smooth. There is always some moaning whenever there is a big change,...

Apr 2023
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Manager

Loyalty

When EVV started up as the latest fad, we had to go to an outside organization. Ideally, Homecare...

Apr 2023
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Manager

Product

We interface with Netsmart to get patient and visit information, and a lot of things flow from...

Apr 2023
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Manager

Loyalty

I have been comfortable working with Homecare Advisor over the years and would recommend it as a...

Apr 2023
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Manager

Relationship

Our relationship with Netsmart is very good. Communication runs both ways. There are groups for...

Apr 2023
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