Homecare (Hospice) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Director

Operations

The whole EVV rollout with Netsmart was a disaster. It took us months before we were able to bill,...

Sep 2024
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Director

Product

Homecare works for what it is, but it is an old platform. A lot of the functionality that we need at...

Sep 2024
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Director

Loyalty

We switched over to Netsmart’s iPad product, and that was a significant upgrade, but it was painful....

Sep 2024
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Manager

Relationship

Before Netsmart acquired the product, we had a dedicated support team. The product is listed with...

Mar 2024
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Analyst/Coordinator

Relationship

Homecare is an old platform, and the support Netsmart provides is lacking. We constantly have to...

Feb 2024
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Analyst/Coordinator

Product

The system is working okay. We are not having issues, but we are just plodding along. We can work efficiently....

Feb 2024
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Analyst/Coordinator

Relationship

Our Netsmart representative is fantastic. When we put in a ticket, they are on it. However, our...

Feb 2024
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Analyst/Coordinator

Relationship

The vendor is not very proactive. When they release new versions, Netsmart does not report issues to...

Feb 2024
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Analyst/Coordinator

Relationship

We are dealing with a defect in Homecare that has resulted in providers losing entire assessments...

Feb 2024
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Analyst/Coordinator

Relationship, Operations, Product

For new functionality and updates, Netsmart is good about providing documentation and walking...

Feb 2024
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Analyst/Coordinator

Product

Homecare is a straightforward solution, particularly for users in the field. Those users can use a...

Feb 2024
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Analyst/Coordinator

Relationship, Product

We can’t see any other organization’s defects. It would be nice to search and see whether any other...

Feb 2024
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Analyst/Coordinator

Relationship

We work with a client alignment executive from Netsmart who is assigned to our account, and that...

Feb 2024
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Director

Loyalty

We are part of an integrated network, and though being on a separate product has niche advantages...

Dec 2023
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Director

Operations

Netsmart has notoriously flawed releases that we very often have to take patches for. The vendor has...

Dec 2023
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Director

Culture, Relationship

Netsmart has put effort into helping us meet the executives because of the sales opportunities, but...

Dec 2023
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Director

Product

The billing side of the product is fine. The compliance is usually pretty good. We can't do business...

Dec 2023
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Director

Loyalty, Value

We will be looking to move away from Netsmart. One thing we are looking for from other vendors is a...

Dec 2023
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Director

Loyalty, Relationship, Operations

In the last couple of years, Netsmart has changed in such a way that they are not able to support us...

Dec 2023
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Director

Value

The product is damned expensive, and Netsmart offers a lot of integration opportunities, but those...

Dec 2023
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Director

Loyalty

We have trusted Netsmart on compliance. They help us to be more compliant when available. That is...

Dec 2023
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Director

Relationship

When we need help from Netsmart, we hunt around until we find somebody who we know is going to...

Dec 2023
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