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Homecare (Hospice) Commentary
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Paul Hess
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KLAS Research Director - Paul Hess
 
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Director

Operations

The whole EVV rollout with Netsmart was a disaster. It took us months before we were able to bill,...

Sep 2024
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Director

Product

Homecare works for what it is, but it is an old platform. A lot of the functionality that we need at...

Sep 2024
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Director

Loyalty

We switched over to Netsmart’s iPad product, and that was a significant upgrade, but it was painful....

Sep 2024
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Manager

Relationship

Before Netsmart acquired the product, we had a dedicated support team. The product is listed with...

Mar 2024
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Analyst/Coordinator

Relationship

Homecare is an old platform, and the support Netsmart provides is lacking. We constantly have to...

Feb 2024
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Analyst/Coordinator

Product

The system is working okay. We are not having issues, but we are just plodding along. We can work efficiently....

Feb 2024
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Analyst/Coordinator

Relationship

Our Netsmart representative is fantastic. When we put in a ticket, they are on it. However, our...

Feb 2024
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Analyst/Coordinator

Relationship

The vendor is not very proactive. When they release new versions, Netsmart does not report issues to...

Feb 2024
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Analyst/Coordinator

Relationship

We are dealing with a defect in Homecare that has resulted in providers losing entire assessments...

Feb 2024
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Analyst/Coordinator

Relationship, Operations, Product

For new functionality and updates, Netsmart is good about providing documentation and walking...

Feb 2024
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Analyst/Coordinator

Product

Homecare is a straightforward solution, particularly for users in the field. Those users can use a...

Feb 2024
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Analyst/Coordinator

Relationship, Product

We can’t see any other organization’s defects. It would be nice to search and see whether any other...

Feb 2024
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Analyst/Coordinator

Relationship

We work with a client alignment executive from Netsmart who is assigned to our account, and that...

Feb 2024
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Director

Loyalty

We are part of an integrated network, and though being on a separate product has niche advantages...

Dec 2023
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Director

Operations

Netsmart has notoriously flawed releases that we very often have to take patches for. The vendor has...

Dec 2023
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Director

Culture, Relationship

Netsmart has put effort into helping us meet the executives because of the sales opportunities, but...

Dec 2023
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Director

Product

The billing side of the product is fine. The compliance is usually pretty good. We can't do business...

Dec 2023
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Director

Loyalty, Value

We will be looking to move away from Netsmart. One thing we are looking for from other vendors is a...

Dec 2023
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Director

Loyalty, Relationship, Operations

In the last couple of years, Netsmart has changed in such a way that they are not able to support us...

Dec 2023
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Director

Value

The product is damned expensive, and Netsmart offers a lot of integration opportunities, but those...

Dec 2023
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Director

Loyalty

We have trusted Netsmart on compliance. They help us to be more compliant when available. That is...

Dec 2023
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Director

Relationship

When we need help from Netsmart, we hunt around until we find somebody who we know is going to...

Dec 2023
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Related Reports
Perception
KLAS article icon
Transitions of Care 2022
29 December 22    |   Bradley Hunter and Paul Warburton
Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.
Perception
KLAS article icon
Home-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The homecare market has surged as healthcare organizations have sought to maintain quality patient care throughout the pandemic and fulfill requirements for value-based reimbursement. Organizations are looking to expand their homecare offerings; however, the pandemic has exacerbated staffing shortages and decreased bandwidth, making operations—let alone growth—difficult. To help organizations understand how peers are approaching the current environment, KLAS interviewed 88 leaders from home-based care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
Performance
KLAS article icon
Post–Acute Care EMR Product Suites 2022
30 August 22    |   Paul Hess and Paul Warburton
Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.



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