Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
The whole EVV rollout with Netsmart was a disaster. It took us months before we were able to bill,...
Login or Create an Account to see details.
Product
Homecare works for what it is, but it is an old platform. A lot of the functionality that we need at...
Login or Create an Account to see details.
Loyalty
We switched over to Netsmart’s iPad product, and that was a significant upgrade, but it was painful....
Login or Create an Account to see details.
Relationship
Before Netsmart acquired the product, we had a dedicated support team. The product is listed with...
Login or Create an Account to see details.
Relationship
Homecare is an old platform, and the support Netsmart provides is lacking. We constantly have to...
Login or Create an Account to see details.
Product
The system is working okay. We are not having issues, but we are just plodding along. We can work efficiently....
Login or Create an Account to see details.
Relationship
Our Netsmart representative is fantastic. When we put in a ticket, they are on it. However, our...
Login or Create an Account to see details.
Relationship
The vendor is not very proactive. When they release new versions, Netsmart does not report issues to...
Login or Create an Account to see details.
Relationship
We are dealing with a defect in Homecare that has resulted in providers losing entire assessments...
Login or Create an Account to see details.
Relationship, Operations, Product
For new functionality and updates, Netsmart is good about providing documentation and walking...
Login or Create an Account to see details.
Product
Homecare is a straightforward solution, particularly for users in the field. Those users can use a...
Login or Create an Account to see details.
Relationship, Product
We can’t see any other organization’s defects. It would be nice to search and see whether any other...
Login or Create an Account to see details.
Relationship
We work with a client alignment executive from Netsmart who is assigned to our account, and that...
Login or Create an Account to see details.
Loyalty
We are part of an integrated network, and though being on a separate product has niche advantages...
Login or Create an Account to see details.
Operations
Netsmart has notoriously flawed releases that we very often have to take patches for. The vendor has...
Login or Create an Account to see details.
Culture, Relationship
Netsmart has put effort into helping us meet the executives because of the sales opportunities, but...
Login or Create an Account to see details.
Product
The billing side of the product is fine. The compliance is usually pretty good. We can't do business...
Login or Create an Account to see details.
Loyalty, Value
We will be looking to move away from Netsmart. One thing we are looking for from other vendors is a...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
In the last couple of years, Netsmart has changed in such a way that they are not able to support us...
Login or Create an Account to see details.
Value
The product is damned expensive, and Netsmart offers a lot of integration opportunities, but those...
Login or Create an Account to see details.
Loyalty
We have trusted Netsmart on compliance. They help us to be more compliant when available. That is...
Login or Create an Account to see details.
Relationship
When we need help from Netsmart, we hunt around until we find somebody who we know is going to...
Login or Create an Account to see details.
​
Featured Reports
Preferences