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Subject Expert

Paul Hess
Research Director
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Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
Low Market Energy | |
Medium Market Energy | |
High Market Energy | |
Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Score Breakdown (1 Year) Filtered view:
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Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
Latest Comments See all (224) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
CEO/President
Loyalty, Relationship, Product
MatrixCare doesn't have a beta for me to look at for their new care...
CEO/President
Loyalty, Relationship, Product
We have had issues with the vendor, and they don’t keep all their...
Manager
Relationship
The vendor is proactive in planning for changing CMS requirements.
Director
Loyalty, Product
With the charting at the bedside in MatrixCare Hospice, I wish that...
Director
Operations
MatrixCare has increased the trainings available on their website, so...
Director
Loyalty, Product
MatrixCare Hospice works the way I expect it to work. We use...
Director
Relationship
The MatrixCare support team is my favorite thing about the vendor....
Director
Relationship, Product
We have an inpatient unit in addition to our home care team, and they...
Director
Relationship, Product
Medicare is revamping what data we have to turn in and what data we...
Manager
Loyalty, Relationship, Operations
I have been calling and asking MatrixCare whether they are going to be...