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NTT DATA Extensive IT Outsourcing Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

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User Commentary

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VP/Other Executive

NTT DATA is very flexible in how they approach us in terms of the contract. We flex up and down, and...

Feb 2021
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VP/Other Executive

The vendor needs to have more stability with their staff. Probably about once a year, we have...

Feb 2021
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Director

During the global pandemic, the vendor has continued to do their job and perform well. That is a...

Oct 2020
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Director

NTT DATA has a wealth of knowledge. They have brought a lot of excellence. We leverage NTT DATA's...

Oct 2020
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Director

There is always room for improvement. The major thing we are going through right now is a cloud...

Oct 2020
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Director

NTT DATA struggles with application design, and that is a key area. If the design is flawed, the...

Oct 2020
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Director

I see the same struggle with every multinational company I deal with. The US-based account team has...

Oct 2020
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Director

NTT DATA has made it difficult for me to do business with them. Anything over a certain number of...

May 2020
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Director

We have operated in a bubble for a long time. NTT DATA’s previous leaders checked out or accepted...

May 2020
(0)
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Director

I would love for NTT DATA to come back to us with a proposal without me having to specifically ask,...

May 2020
(0)
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Director

NTT DATA knows our applications better than we know them. They have developed, managed, and...

May 2020
(0)
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Director

I wouldn’t use NTT DATA’s services again for any sort of development, project work, or enhancements...

May 2020
(0)
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Director

We went live in different phases. That was a distraction but was probably not so much NTT DATA’s...

May 2020
(0)
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Director

NTT DATA is really good at delivering what we ask them to deliver. They are not great at innovating...

May 2020
(0)
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VP/Other Executive

When we needed to escalate things to the top, those things were escalated, and we got attention....

Mar 2020
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VP/Other Executive

The vendor needs to hear from us about what is going to change. I know they are always available for...

Mar 2020
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