NTT Data Extensive IT Outsourcing Comments

 
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Director

ROI and Cost

NTT DATA has made it difficult for me to do business with them. Anything over a certain number of...

May 2020
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Director

People and Knowledge

We have operated in a bubble for a long time. NTT DATA’s previous leaders checked out or accepted...

May 2020
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Director

Project Results

I would love for NTT DATA to come back to us with a proposal without me having to specifically ask,...

May 2020
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Director

People and Knowledge

NTT DATA knows our applications better than we know them. They have developed, managed, and...

May 2020
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Director

Project Results

I wouldn’t use NTT DATA’s services again for any sort of development, project work, or enhancements...

May 2020
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Director

Tools and Methodology

We went live in different phases. That was a distraction but was probably not so much NTT DATA’s...

May 2020
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Director

Other Observations

NTT DATA is really good at delivering what we ask them to deliver. They are not great at innovating...

May 2020
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VP/Other Executive

Relationship

When we needed to escalate things to the top, those things were escalated, and we got attention....

Mar 2020
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VP/Other Executive

Relationship

The vendor needs to hear from us about what is going to change. I know they are always available for...

Mar 2020
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CIO

Tools and Methodology

We have always had the most challenges with NTT DATA on the infrastructure side. We have a pretty...

Oct 2019
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CIO

Lessons Learned

Today, I would be much more likely to use multisource data than I would be to pick a large firm like...

Oct 2019
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CIO

ROI and Cost

NTT DATA doesn't nickel-and-dime us; the contract was designed to not allow a lot of that. I don't...

Oct 2019
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CIO

Relationship

I would say that NTT DATA does not exceed expectations very often. Maybe I have high expectations....

Oct 2019
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CIO

Project Results

Over time, we have probably achieved what we thought we would in terms of cost savings, but we may...

Oct 2019
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CIO

Lessons Learned

Whether I would recommend NTT DATA to a peer or friend would very much depend on the specifics of...

Oct 2019
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CIO

Tools and Methodology

Every day is fairly stable with NTT DATA. We pay what we expect to pay. Our view is that things are...

Oct 2019
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CIO

People and Knowledge

I would probably caveat our view of NTT DATA's strategic ability a bit with the fact that we see...

Oct 2019
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CIO

People and Knowledge

We generally control project deadlines. NTT DATA is not as timely as I would like them to be with a...

Oct 2019
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CIO

People and Knowledge

When a task is identified, there is generally no question of whether NTT DATA's people can do that...

Oct 2019
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CIO

Relationship

Executive involvement from NTT DATA has varied with acquisitions; reorganization changes things. So...

Oct 2019
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Director

Relationship

We have outsourced much of our back-office IT operations, including many applications outside of our...

Jun 2019
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Director

ROI and Cost

Often, when we ask for a change to be made, NTT DATA says that because we didn't ask for the change...

Mar 2018
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Director

Tools and Methodology

NTT DATA had been talking with us about a new report that was in the works and eventually mentioned...

Mar 2018
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Director

Relationship

We sometimes discuss changes with NTT DATA, who sometimes makes changes without discussing them with...

Mar 2018
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Director

Tools and Methodology

One concern of mine is that NTT DATA seems to have too many cooks in the kitchen. I almost feel as...

Mar 2018
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Director

Tools and Methodology

NTT DATA's phone-tree structure isn't the best; people are kept on the phone for too long. NTT DATA...

Mar 2018
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VP/Other Executive

People and Knowledge

The people that NTT DATA assigned to our site don't seem interested in our success. They have no...

Mar 2018
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VP/Other Executive

Tools and Methodology

NTT DATA's technical-service people sometimes make changes to our system, and we often get error...

Mar 2018
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CIO

Other Observations

We just replaced our interface engine, which is key to our health system. We put our own engineering...

Feb 2018
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CIO

Other Observations

NTT DATA does ITO for us. They house our applications in their data centers. They do maintenance on...

Feb 2018
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CIO

Tools and Methodology

NTT DATA is very creative at helping us fund activities and sharing responsibility for our projects....

Feb 2018
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CIO

People and Knowledge

Most of my interaction with NTT DATA is with the people they send here. We have a client executive...

Feb 2018
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CIO

Tools and Methodology

NTT DATA could be more proactive about innovating and taking different perspectives. They need to...

Feb 2018
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CIO

Lessons Learned

NTT DATA is very good at keeping the lights on. They are good at providing a data center and...

Feb 2018
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Director

Tools and Methodology

NTT DATA is a great firm for an organization with a lot of customization needs or an organization...

Nov 2017
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Director

Other Observations

Sometimes there are issues with NTT DATA's timeliness in fulfilling some requests. But that may be a...

Nov 2017
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Director

Other Observations

At one point, NTT DATA was going through a major growth spurt. They were adding more and more...

Nov 2017
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Director

Tools and Methodology

In the last year and a half since NTT DATA purchased Dell Services, we have seen a positive cultural...

Nov 2017
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