Radiology Solutions Commentary
Filtered view: (Large - 300K+ Studies)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
Product
Optum is a little better than other vendors about letting us get into the system and make a lot of...
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Operations
Optum could improve their training offerings. I enjoyed the Optum trainings that they offered, but I...
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Relationship
Optum’s support people aren’t terrible, and they are available. There are some forums where we can...
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Relationship
Optum has a better process for ingesting support tickets than other vendors, but they tend to take a...
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Culture, Relationship
I don't feel like our relationship with Optum is a partnership. It is very much a business exchange....
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Loyalty, Relationship
If it were up to me, I would get a different vendor from Optum. I look more at the technology side...
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Loyalty, Relationship
I don't ever see or hear of a road map for Optum’s future solutions or innovation. One thing that...
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Culture, Product, Value
I wouldn't tell anybody that Optum's software is a bargain, but for what it is, the solution is...
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Loyalty, Product
I would probably not buy Radiology Solutions again. I think Optum is behind with their innovation...
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Loyalty, Relationship
The support from Optum has had its ups and downs, but our partnership is pretty good. Even though we...
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Value
Optum is expensive. I don’t know if I would recommend them now. That would depend on what somebody...
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Product
Radiology Solutions is the brick-and-mortar of radiology. I'm old school. If someone is looking for...
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Product
Optum has integration with Aidoc, but I wish they had more in-house AI development in terms of image...
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Loyalty
I would not buy Radiology Solutions again because Optum's cloud strategy isn’t mature. We need to...
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Operations
Optum’s training is not robust or thorough. Unfortunately, much of the training today is...
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Product
What I like about Radiology Solutions is that it meets the standard, core requirements. Our...
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Product
For an organization of our size, Radiology Solutions is probably not a good fit. It doesn’t meet our...
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Relationship
Our relationship with Optum is strong. However, if partnership is defined more broadly beyond just...
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Loyalty
We are actively exploring a move to the cloud, not necessarily with Optum, but with the right...
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Product
The product caters to the radiologists' needs well.
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Relationship, Product
Optum is very slow in innovating their solution, and they are severely falling behind. We are...
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Culture, Value
Optum's contracts are structured so that we receive a maintenance break, after which maintenance...
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Relationship, Operations
Whenever we request training from Optum, it takes about a month to get a response from them. Their...
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Culture
Optum is not a very forward-thinking vendor. It is clear that they are still promoting the same...
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Loyalty, Value
We are moving away from Radiology Solutions due to its high cost relative to value, as well as...
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Product
What I like about Radiology Solutions is that everything is under one roof. When we log in, all of...
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Operations
The advice that I would give to anyone considering the system would be to give the implementation...
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Loyalty
We moved to Optum's system as part of an administrative, enterprise-level decision. We are on a new...
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Loyalty, Operations, Product
In terms of Radiology Solutions' implementation, our main Achilles heel was the web viewer. The...
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Loyalty, Relationship
We have had a lot of struggles with Change Healthcare, unfortunately. We see them trying to make...
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Relationship
Change Healthcare has a lot of good people, and they still have some people who have knowledge and...
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Loyalty
I am not sold on the VNA the vendor has, and I don't know that the vision they have will be what we...
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Product
Radiology Solutions hasn’t gone down for a long time. I can’t think of anything that could be...
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Operations
We had to do a big MRN conversion when we went to another vendor. That was a major undertaking, and...
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Culture, Relationship
Optum has been doing a lot of outreach stuff. My sales representative is really good. The service...
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Value
Optum's model is to charge for every little thing. Users are going to get dinged for everything. We...
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Operations, Product
It would be nice if the vendor could improve the system's remote reading, teaching files,...
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Product
We have had Radiology Solutions for a long time. It may not be the latest and greatest Porsche, but...
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Culture, Operations
What Optum says is what we get, and things stick for both the sales side and the technical side. We...
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Loyalty, Product
Under the Optum umbrella, with Change Healthcare, we can’t create our own DICOM node; this hasn’t...
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Relationship
Overall, things have been going pretty smoothly with the vendor. We did not bump over to their new...
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Relationship, Product
So far, Optum’s adapters have been pretty clutch, and they build those pretty quickly and get us...
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Product
The main bulk in the center is great and does a good job, but the fringe features that are low or...
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Value
Optum is definitely better than the majority of our other vendors. They do avoid making us pay for a...
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Relationship, Product
Optum does not have much within their HL7 to support changes, such as merging messages for sites...
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Product
Optum has made changes in Radiology Solutions, especially with the speed and sync in Stratus...
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Loyalty, Relationship
As we run into problems, Optum doesn't develop things. If they don't have enough requests for...
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Product
Optum's current on-site version does a very good job of providing a great workflow. The workflow has...
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Operations
I make a phone call, and if it is justified, Optum will show us how to use the product and educate...
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Product
Radiology Solutions works, and when it works, it is good. It is solid.
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Loyalty, Value
Radiology Solutions isn’t part of our long-term plans. The main reason is our organization's views....
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Relationship
We had some recent maintenance events that weren't without issue. We have noted that Optum's leaders...
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Loyalty
We have a pretty long history with Optum at this point, and that has been challenging to say the...
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Relationship, Operations
I don't know whether Radiology Solutions was set up differently from the beginning, whether it is...
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Operations
I have less insight into Optum's training, but what I know from my team is that we have struggled...
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Product
The missing functionality with Radiology Solutions is stability. It seems like we have been working...
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Culture, Relationship
A lot of things have been pretty challenging with Optum, even things that we perceived as standard...
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Relationship
With the vendor’s support, we frequently see issues where they don't manage their internal...
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Operations
We haven't had any vendor training in several years. With implementations, we would like Optum to...
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Product
There is a technology life cycle, and when vendors just try to keep using the same platform, there...
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Loyalty, Product, Value
We use the on-premises version of the solution. Optum’s cloud product is terrible. We have dumped so...
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Relationship
Optum goes out of their way to reach out to me and see how I'm doing. Their executives don't fix...
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Operations
I was not thrilled with Optum’s training. We recently bought a whole other section of classes...
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Loyalty, Product
It is exciting what Optum is doing with Stratus Imaging. Stratus Imaging is Optum's cloud solution,...
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Culture, Operations
Ongoing training for Radiology Solutions is very high. Optum does a lot of webinars and seminars...
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Relationship
A few years ago, I was complaining about Optum’s support, and it has improved greatly, so Optum has...
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Relationship, Product
I really like Radiology Solutions. Radiology Solutions manages images and integrations on the...
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Relationship
I would buy Radiology Solutions again. Optum tries to keep their promises. Optum does project...
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Culture, Value
Everything is piecemeal for the version of Radiology Solutions we are on. Optum has a subscription...
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Relationship
A lot of times if there is an issue, we report it to Optum, but there is no active monitoring of our...
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Commentary Summary
Comment Type Breakout