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Radiology Solutions Commentary
Filtered view: (Large - 300K+ Studies)

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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Product

Sectra PACS is missing two major features for PACS admins and everyday users. There is no easy way...

Oct 2024
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Manager

Product

A big miss with Sectra PACS is that it has major flaws and errors with the CD and DVD burning...

Oct 2024
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Manager

Product

The system seems like it is working fine. The radiologists have scrolled through the images, and...

Oct 2024
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Manager

Product

I love the PACS. It works well. I just like pretty much everything about it. It is easy to use. I...

Jul 2024
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Manager

Relationship

The vendor has made some improvements since the last time we talked with the support people. We were...

Jul 2024
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Manager

Product

The uptime has been great. We did have an upgrade, and that was fine. We are just doing business as...

Jul 2024
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Manager

Relationship

Things have been challenging because of Change Healthcare’s data breach, but I don't think we have...

Jul 2024
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(0)
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Analyst/Coordinator

Operations, Product

Change Healthcare’s product is an intuitive system to use. It is easy to learn, and I have been...

Jul 2024
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Analyst/Coordinator

Relationship

Change Healthcare’s support is usually really good, but the vendor can be a little slower to respond...

Jul 2024
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Manager

Loyalty, Product

Optum needs to improve the downloading of images. The speed is lacking, especially off-site and for...

Jul 2024
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Manager

Operations, Product

When we first installed Radiology Solutions, Optum took care of a lot of the issues that we had with...

Jul 2024
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Manager

Loyalty, Product

Optum has fallen behind a bit on the on-premises side. Their cloud may be different. But the...

Jul 2024
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Manager

Operations

For implementations, Optum's project management is actually pretty good. We have had pretty good...

Jul 2024
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Manager

Operations

Optum could do better with their training by producing more in-depth videos. Most of the videos they...

Jul 2024
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Manager

Relationship

When we first got Optum, the leadership that they had then was very different than what we have now....

Jul 2024
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Analyst/Coordinator

Relationship

Change Healthcare has been dealing with their cyber incident recently, and they have been lagging in...

May 2024
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Manager

Relationship, Operations

Change Healthcare's support is lacking. There were a lot of promises about a lot of innovation and a...

Apr 2024
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Manager

Value

Anytime anything changes that is connected to Change Healthcare, whether we upgrade a new product or...

Apr 2024
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Manager

Product

The product has good stability. The product works well. All our radiologists seem to like it.

Apr 2024
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Manager

Product

The biggest thing the vendor needs to improve is the modernization of the underlying architecture....

Apr 2024
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Manager

Operations

There is very limited training from Change Healthcare, so they need to provide more training.

Apr 2024
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Manager

Relationship

Every since Change Healthcare's cyber incident, we have not been getting a lot of feedback from...

Apr 2024
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Manager

Relationship, Operations, Product

We recently did an upgrade, and Change Healthcare has been really good. We have had no serious...

Mar 2024
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Manager

Loyalty

There is an enterprise effort to standardize things, and eventually all of our radiology stuff will...

Mar 2024
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Analyst/Coordinator

Operations, Product

Radiology Solutions integrates pretty well. It is relatively easy to use. Our users don’t seem to...

Feb 2024
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Manager

Relationship, Value

I wouldn't buy Radiology Solutions again, but I don't know a lot about what the alternatives are...

Feb 2024
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Manager

Relationship

We have periodically had to get Change Healthcare’s executives involved, and it hasn't been too hard...

Feb 2024
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Manager

Relationship

Change Healthcare’s support is just bad, and bad is an understatement. The problem isn't that their...

Feb 2024
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Manager

Loyalty, Product

We had Change Healthcare Enterprise Viewer, which worked with our patient portal as an external...

Feb 2024
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Manager

Relationship, Product

Change Healthcare’s new software solutions don’t work, and the onus is put on the local...

Feb 2024
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Manager

Relationship

I don't have many complaints about the application itself. The application works fine with the way...

Feb 2024
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Manager

Culture

Our volume-based licensing took a very large hit when we were going over some of the items we paid...

Feb 2024
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Manager

Product, Value

We have been trying to work some things out with some comparison studies. We upload comparison...

Feb 2024
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Manager

Culture

We signed a deal with the vendor that I am not thrilled about. I feel like we were rushed. We had to...

Feb 2024
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(0)
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Manager

Culture, Loyalty

At my previous organization, we moved from Change Healthcare's system to another vendor's system....

Feb 2024
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Manager

Culture, Relationship

Change Healthcare tells us that things will be looked into or that we will get updates at certain...

Feb 2024
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Manager

Relationship, Operations

I have noticed recently that there is usually a struggle to get someone from Change Healthcare for a...

Feb 2024
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Manager

Product

We have had a lot of problems with the radiology environments over the last couple of years. This...

Feb 2024
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Manager

Relationship

The service from Change Healthcare has gone down since Optum bought them out. We used to be able to...

Jan 2024
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(0)
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Manager

Loyalty, Relationship

We have had the product for many years. The vendor is easy to work with. We are continuing to grow...

Dec 2023
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(0)
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CIO

Culture

The vendor’s people are not empowered to do anything. I haven't found anybody who says they will...

Nov 2023
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(0)
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CIO

Operations

Change Healthcare didn't say our implementation was going to be easy, but I think the complexity we...

Nov 2023
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CIO

Loyalty, Value

Radiology Solutions is not inexpensive, and it does not meet all of our needs. Assuming there is a...

Nov 2023
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CIO

Culture

Change Healthcare manages our contract. They have done everything in the contract. They are careful...

Nov 2023
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CIO

Operations, Product

The migration of our images to Change Healthcare’s VNA has been taking months. It can't be that...

Nov 2023
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(0)
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CIO

Product

The product’s reporting is not up to snuff, so we have to look at third-party solutions for...

Nov 2023
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(0)
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CIO

Product

For unique workflows where people don't have to cross between the different PACS pieces, the system...

Nov 2023
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(0)
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CIO

Relationship

We have had to escalate quite a few things with Change Healthcare. It is challenging to get to the...

Nov 2023
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(0)
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CIO

Value

It is upsetting to look at the price tag for Radiology Solutions and then look at the experience,...

Nov 2023
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(0)
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VP/Other Executive

Loyalty, Product

Our EMR vendor does not have a PACS, so we are staying on Radiology Solutions. I don't think there...

Nov 2023
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(0)
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VP/Other Executive

Loyalty, Relationship

We have a love-hate relationship with Radiology Solutions, and I don't know whether Change...

Nov 2023
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(0)
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VP/Other Executive

Relationship

We have a pretty good relationship with Change Healthcare. In fact, when we were having some...

Nov 2023
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(0)
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VP/Other Executive

Operations

Change Healthcare’s implementation services have been pretty good. If we need additional training,...

Nov 2023
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(0)
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VP/Other Executive

Relationship, Product

The quality of Radiology Solutions has been good. We can configure Radiology Solutions pretty...

Nov 2023
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(0)
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VP/Other Executive

Product

I don't know that Change Healthcare is delivering new technology that meets our needs. I don't know...

Nov 2023
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(0)
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VP/Other Executive

Value

I think Change Healthcare drives tangible outcomes because of what they do in terms of imaging...

Nov 2023
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(0)
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VP/Other Executive

Value

I don't think Change Healthcare nickel-and-dimes us to death. I think they are pretty fair in the...

Nov 2023
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(0)
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VP/Other Executive

Relationship

I would tell a peer or friend that Radiology Solutions has done its duty with us, but I wouldn't...

Nov 2023
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(0)
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VP/Other Executive

Product

We make sure Radiology Solutions supports our integration goals because it has to be integrated...

Nov 2023
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VP/Other Executive

Product

Part of the radiology problem is that we have so many modules within radiology, so there are so many...

Nov 2023
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(0)
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VP/Other Executive

Loyalty

We wouldn't think of Change Healthcare as a PACS vendor. I don't know whether we would go out to...

Nov 2023
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(0)
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Analyst/Coordinator

Product

The system has a nice look and feel, but using the system is like putting lipstick on a pig. The...

Nov 2023
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(0)
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Analyst/Coordinator

Culture, Relationship

Change Healthcare makes all kinds of promises, and the vendor's support people certainly try to keep...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship, Product

The product's face is very old. The application leaves a trail behind it, and sometimes strange...

Nov 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

Change Healthcare's application is clunky. People have to be physically on-site to calibrate the...

Nov 2023
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(0)
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Manager

Loyalty, Product

Change Healthcare's cloud strategy really misses the mark of where the industry is going and where...

Nov 2023
||
(0)
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Manager

Loyalty, Product

Change Healthcare still has an archaic archive model, and they really need to be aware of studies on...

Nov 2023
||
(0)
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