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Radiology Solutions Commentary
Filtered view: (Large - 300K+ Studies)

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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Loyalty

We had a good run with Change Healthcare, but things have not been as quick to move forward since...

Dec 2024
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Manager

Product

Sectra PACS is missing two major features for PACS admins and everyday users. There is no easy way...

Oct 2024
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Manager

Product

A big miss with Sectra PACS is that it has major flaws and errors with the CD and DVD burning...

Oct 2024
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Manager

Product

The system seems like it is working fine. The radiologists have scrolled through the images, and...

Oct 2024
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Manager

Product

I love the PACS. It works well. I just like pretty much everything about it. It is easy to use. I...

Jul 2024
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Manager

Relationship

The vendor has made some improvements since the last time we talked with the support people. We were...

Jul 2024
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Manager

Product

The uptime has been great. We did have an upgrade, and that was fine. We are just doing business as...

Jul 2024
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Manager

Relationship

Things have been challenging because of Change Healthcare’s data breach, but I don't think we have...

Jul 2024
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Analyst/Coordinator

Operations, Product

Change Healthcare’s product is an intuitive system to use. It is easy to learn, and I have been...

Jul 2024
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Analyst/Coordinator

Relationship

Change Healthcare’s support is usually really good, but the vendor can be a little slower to respond...

Jul 2024
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Manager

Loyalty, Product

Optum needs to improve the downloading of images. The speed is lacking, especially off-site and for...

Jul 2024
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Manager

Operations, Product

When we first installed Radiology Solutions, Optum took care of a lot of the issues that we had with...

Jul 2024
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Manager

Loyalty, Product

Optum has fallen behind a bit on the on-premises side. Their cloud may be different. But the...

Jul 2024
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Manager

Operations

For implementations, Optum's project management is actually pretty good. We have had pretty good...

Jul 2024
||
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Manager

Operations

Optum could do better with their training by producing more in-depth videos. Most of the videos they...

Jul 2024
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Manager

Relationship

When we first got Optum, the leadership that they had then was very different than what we have now....

Jul 2024
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Analyst/Coordinator

Relationship

Change Healthcare has been dealing with their cyber incident recently, and they have been lagging in...

May 2024
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Manager

Relationship, Operations

Change Healthcare's support is lacking. There were a lot of promises about a lot of innovation and a...

Apr 2024
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Manager

Value

Anytime anything changes that is connected to Change Healthcare, whether we upgrade a new product or...

Apr 2024
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Manager

Product

The product has good stability. The product works well. All our radiologists seem to like it.

Apr 2024
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Manager

Product

The biggest thing the vendor needs to improve is the modernization of the underlying architecture....

Apr 2024
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Manager

Operations

There is very limited training from Change Healthcare, so they need to provide more training.

Apr 2024
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Manager

Relationship

Every since Change Healthcare's cyber incident, we have not been getting a lot of feedback from...

Apr 2024
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Manager

Relationship, Operations, Product

We recently did an upgrade, and Change Healthcare has been really good. We have had no serious...

Mar 2024
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Manager

Loyalty

There is an enterprise effort to standardize things, and eventually all of our radiology stuff will...

Mar 2024
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Analyst/Coordinator

Operations, Product

Radiology Solutions integrates pretty well. It is relatively easy to use. Our users don’t seem to...

Feb 2024
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Manager

Relationship, Value

I wouldn't buy Radiology Solutions again, but I don't know a lot about what the alternatives are...

Feb 2024
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(0)
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Manager

Relationship

We have periodically had to get Change Healthcare’s executives involved, and it hasn't been too hard...

Feb 2024
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(0)
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Manager

Relationship

Change Healthcare’s support is just bad, and bad is an understatement. The problem isn't that their...

Feb 2024
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(0)
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Manager

Loyalty, Product

We had Change Healthcare Enterprise Viewer, which worked with our patient portal as an external...

Feb 2024
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(0)
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Manager

Relationship, Product

Change Healthcare’s new software solutions don’t work, and the onus is put on the local...

Feb 2024
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(0)
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Manager

Relationship

I don't have many complaints about the application itself. The application works fine with the way...

Feb 2024
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(0)
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Manager

Culture

Our volume-based licensing took a very large hit when we were going over some of the items we paid...

Feb 2024
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(0)
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Manager

Product, Value

We have been trying to work some things out with some comparison studies. We upload comparison...

Feb 2024
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(0)
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Manager

Culture

We signed a deal with the vendor that I am not thrilled about. I feel like we were rushed. We had to...

Feb 2024
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(0)
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Manager

Culture, Loyalty

At my previous organization, we moved from Change Healthcare's system to another vendor's system....

Feb 2024
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(0)
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Manager

Relationship

The service from Change Healthcare has gone down since Optum bought them out. We used to be able to...

Jan 2024
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Performance
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PACS 2022
08 November 22    |   Monique Rasband and Sidney Tate
The US PACS market is poised for change. Several vendors have made or undergone acquisitions, and some vendors have large customer bases still on legacy solutions. Over 30% of the 368 organizations interviewed for this report are at risk of replacing their current vendor, and organizations are looking for vendor partners to advance their enterprise imaging strategies. Further, industry-wide staff shortages have led to support and innovation challenges among PACS vendors. This report examines how these vendors have addressed this shifting market’s challenges and met the needs of customers with large volumes (300,000+ studies per year) and small/midsize volumes (<300,000 studies per year).
Perception
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Optum/Change Healthcare Merger
16 August 22    |   Boyd Stewart and Sam Eaquinto
In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.



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