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Radiology Solutions Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Director

Culture, Operations

What Optum says is what we get, and things stick for both the sales side and the technical side. We...

Dec 2025
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Director

Loyalty, Product

Under the Optum umbrella, with Change Healthcare, we can’t create our own DICOM node; this hasn’t...

Dec 2025
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Director

Relationship

Overall, things have been going pretty smoothly with the vendor. We did not bump over to their new...

Dec 2025
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Director

Relationship, Product

So far, Optum’s adapters have been pretty clutch, and they build those pretty quickly and get us...

Dec 2025
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Director

Product

The main bulk in the center is great and does a good job, but the fringe features that are low or...

Dec 2025
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Manager

Value

Optum is definitely better than the majority of our other vendors. They do avoid making us pay for a...

Nov 2025
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Manager

Relationship, Product

Optum does not have much within their HL7 to support changes, such as merging messages for sites...

Nov 2025
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Manager

Product

Optum has made changes in Radiology Solutions, especially with the speed and sync in Stratus...

Nov 2025
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Manager

Loyalty, Relationship

As we run into problems, Optum doesn't develop things. If they don't have enough requests for...

Oct 2025
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Manager

Product

Optum's current on-site version does a very good job of providing a great workflow. The workflow has...

Oct 2025
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Analyst/Coordinator

Operations

I make a phone call, and if it is justified, Optum will show us how to use the product and educate...

Oct 2025
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Analyst/Coordinator

Product

Radiology Solutions works, and when it works, it is good. It is solid.

Oct 2025
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Analyst/Coordinator

Loyalty, Value

Radiology Solutions isn’t part of our long-term plans. The main reason is our organization's views....

Oct 2025
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VP/Other Executive

Relationship

We had some recent maintenance events that weren't without issue. We have noted that Optum's leaders...

Oct 2025
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VP/Other Executive

Loyalty

We have a pretty long history with Optum at this point, and that has been challenging to say the...

Oct 2025
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VP/Other Executive

Relationship, Operations

I don't know whether Radiology Solutions was set up differently from the beginning, whether it is...

Oct 2025
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VP/Other Executive

Operations

I have less insight into Optum's training, but what I know from my team is that we have struggled...

Oct 2025
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VP/Other Executive

Product

The missing functionality with Radiology Solutions is stability. It seems like we have been working...

Oct 2025
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VP/Other Executive

Culture, Relationship

A lot of things have been pretty challenging with Optum, even things that we perceived as standard...

Oct 2025
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Manager

Relationship

With the vendor’s support, we frequently see issues where they don't manage their internal...

Oct 2025
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Manager

Operations

We haven't had any vendor training in several years. With implementations, we would like Optum to...

Oct 2025
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VP/Other Executive

Product

There is a technology life cycle, and when vendors just try to keep using the same platform, there...

Sep 2025
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VP/Other Executive

Loyalty, Product, Value

We use the on-premises version of the solution. Optum’s cloud product is terrible. We have dumped so...

Sep 2025
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VP/Other Executive

Relationship

Optum goes out of their way to reach out to me and see how I'm doing. Their executives don't fix...

Sep 2025
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VP/Other Executive

Operations

I was not thrilled with Optum’s training. We recently bought a whole other section of classes...

Sep 2025
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Director

Loyalty, Product

It is exciting what Optum is doing with Stratus Imaging. Stratus Imaging is Optum's cloud solution,...

Jul 2025
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Director

Culture, Operations

Ongoing training for Radiology Solutions is very high. Optum does a lot of webinars and seminars...

Jul 2025
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Manager

Relationship

A few years ago, I was complaining about Optum’s support, and it has improved greatly, so Optum has...

Jun 2025
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Manager

Relationship, Product

I really like Radiology Solutions. Radiology Solutions manages images and integrations on the...

Jun 2025
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Manager

Relationship

I would buy Radiology Solutions again. Optum tries to keep their promises. Optum does project...

Jun 2025
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Manager

Culture, Value

Everything is piecemeal for the version of Radiology Solutions we are on. Optum has a subscription...

Jun 2025
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Analyst/Coordinator

Relationship

A lot of times if there is an issue, we report it to Optum, but there is no active monitoring of our...

May 2025
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Analyst/Coordinator

Product, Value

Our radiologists use Radiology Solutions, even though it is a clunky solution and not the new...

May 2025
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Analyst/Coordinator

Value

Optum charges for everything. There isn't anything in Radiology Solutions that is free. Radiology...

May 2025
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Analyst/Coordinator

Loyalty, Product

We haven't had new functionality in a long, long time for Radiology Solutions, apart from little...

May 2025
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Physician

Loyalty

We see the AI stuff that comes in integrate into Optum's system very well. From that aspect alone, I...

Apr 2025
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Physician

Relationship

I don't have complaints with Optum’s support. We have regular meetings with their executives.

Apr 2025
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Physician

Product

Radiology Solutions is very good. It was previously the McKesson PACS. We have had the McKesson PACS...

Apr 2025
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Manager

Product

Optum’s stuff is not very thoroughly thought out, and it seems like they are never ready to bring it...

Apr 2025
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Manager

Relationship, Operations

Other than putting stuff out in a portal for us to look at, Optum doesn't have one-on-one training....

Apr 2025
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Manager

Culture

I would not buy Radiology Solutions again. I have worked with the system at a number of places....

Apr 2025
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Manager

Culture, Value

Optum charges us for every little thing. The language in their contract makes it difficult. Optum...

Apr 2025
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Manager

Product

Radiology Solutions is an excellent PACS. It meets all of our needs. It has quick rendering, a new...

Apr 2025
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Manager

Culture

Our contract with Optum is vague. I have learned that because of some of the things we have had to...

Apr 2025
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Manager

Loyalty, Product

Radiology Solutions is fairly stable and simple enough for the radiologist to use. However, a lot of...

Apr 2025
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Manager

Operations

Optum has some training stuff, but I have had mixed results. The training class that I went to was...

Apr 2025
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Manager

Culture, Value

With every little integration point or change that Radiology Solutions seems to require, Optum...

Apr 2025
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Manager

Relationship

I get emails from Optum where they do proactive checks. However, Optum needs a better web portal,...

Apr 2025
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(0)
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Manager

Culture, Loyalty, Relationship

Optum hasn't really delivered on a lot of their promises, specifically their timeline developments....

Apr 2025
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(0)
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Manager

Loyalty, Product

We would like to move Radiology Solutions to the cloud in the long run, but Optum doesn't really...

Apr 2025
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Manager

Loyalty, Product

As a basic PACS, Radiology Solutions does what is promised. It is still a stable PACS solution....

Apr 2025
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Manager

Loyalty, Product

I would rate Optum very low in terms of Radiology Solutions' functionality meeting all our needs...

Apr 2025
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(0)
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Manager

Value

Optum charges us a lot of money, but I don't know that I would say we get our money's worth. As a...

Apr 2025
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Manager

Relationship

Optum's quality of support has gone down in the last few years. Their support team used to be much...

Apr 2025
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(0)
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Manager

Relationship, Operations

We haven't needed training from Optum lately, but when we do need it, their training is fine. It is...

Apr 2025
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(0)
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Manager

Value

Optum does not avoid charging for every little thing, but all vendors are like that. Optum is...

Apr 2025
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(0)
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Analyst/Coordinator

Product

To me, Radiology Solutions is very intuitive and user friendly. Everything is integrated well, so I...

Apr 2025
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Analyst/Coordinator

Relationship

When I call for support, I sometimes get put on hold, and sometimes it takes a while to get someone...

Apr 2025
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Analyst/Coordinator

Product

I do get some complaints about Radiology Solutions. There are a lot of preference options, and they...

Apr 2025
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Analyst/Coordinator

Relationship

The support from Optum has been great. We have been having issues with slowness, but we haven't been...

Apr 2025
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Manager

Product

The system works, and there is not much I can think of that is an issue. We have had some issues...

Mar 2025
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Manager

Product

The radiology app is set up so it can only be run on one user at a time, and that has caused some...

Mar 2025
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Manager

Relationship, Operations

We have had some issues with support over the last year. Generally, a lot of the analysts on my team...

Mar 2025
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Manager

Operations

Optum does actually have a pretty good training platform in terms of their community platform, so I...

Mar 2025
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Manager

Product, Value

I would have said I would buy Radiology Solutions again a few years ago but not anymore. I think it...

Jan 2025
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Manager

Operations

Optum's releases have been few and far between, and they have been buggy. With the implementation...

Jan 2025
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(0)
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Manager

Loyalty, Relationship

We are replacing Optum. The lack of new functionality in their current generation platform, their...

Jan 2025
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