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Radiology Solutions Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Loyalty, Relationship

We have had a tough time since the cybersecurity issues with Optum. They are trying to get things...

Sep 2024
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Analyst/Coordinator

Relationship

The changes within our Radiology Solutions PACS have not been positive or a good experience. We...

Sep 2024
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Analyst/Coordinator

Culture, Relationship

Optum has lost a lot of good people. That is a combination of strong salespeople, support people,...

Sep 2024
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(0)
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Analyst/Coordinator

Relationship, Operations, Product

We feel like Optum is at a halt when it comes to delivering new technology. We heard all about the...

Sep 2024
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Director

Relationship, Product

Radiology Solutions is very user friendly. It is easy for the staff members who use the system to...

Jul 2024
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(0)
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Director

Loyalty, Product

There are just a couple of upgrades that I have discussed, and we are not there yet. I have not...

Jul 2024
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(0)
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Director

Loyalty

We might stay with Change Healthcare, but we are looking outside of them at different products. We...

Jul 2024
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(0)
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Director

Relationship

Change Healthcare makes every effort to keep their promises, but they just don't have the technical...

Jul 2024
||
(0)
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Director

Culture, Value

Change Healthcare charging for every little thing has always been the case to some degree. When we...

Jul 2024
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Director

Relationship, Operations, Product

We are constantly doing upgrades with Change Healthcare, and in general, those changes go very well....

Jul 2024
||
(0)
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Director

Loyalty, Relationship

Even though we are looking at possibly trying something different, Change Healthcare has been a good...

Jul 2024
||
(0)
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Manager

Relationship

Change Healthcare is doing great with their customer service responses to us. When I need to quickly...

Jun 2024
||
(0)
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Manager

Operations, Product

There is one part of the product that I would suggest that the vendor improve. The part of the...

Jun 2024
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Manager

Relationship

Change Healthcare experienced a cyberattack. Their customer portal wasn't available for a while, so...

Jun 2024
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(0)
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Manager

Culture, Relationship

I am satisfied with Change Healthcare. I will probably give them a top rating for my overall...

Jun 2024
||
(0)
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Manager

Product

Our most recent upgrade for Radiology Solutions was pretty smooth. The vendor has a new version of...

Jun 2024
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Manager

Relationship, Operations

Change Healthcare's service has been terrible. That has been really disappointing. The only way the...

Jun 2024
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(0)
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Manager

Relationship

The vendor's support is structured. I can contact our salesperson directly. That is as high as I can...

Jun 2024
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(0)
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Manager

Relationship

Before I would recommend the vendor to anyone, Change Healthcare would need to get their service...

Jun 2024
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(0)
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Manager

Product

The number-one thing we like about the product is its stability. It doesn't go down very often. We...

Jun 2024
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(0)
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Manager

Relationship, Value

The problems we are having with Change Healthcare are related to the hijacking that they have had....

Jun 2024
||
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Manager

Culture, Loyalty, Value

At one point, we needed to migrate some data off one of the servers that we purchased from Change...

Jun 2024
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(0)
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Analyst/Coordinator

Value

I am not really sure that we would buy Change Healthcare's system again. We would definitely...

May 2024
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(0)
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Analyst/Coordinator

Operations

Change Healthcare's training has been pretty good, but it could be a bit better. There is room for...

May 2024
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Analyst/Coordinator

Loyalty

Radiology Solutions doesn't quite have the functionality that we would like it to. We have used...

May 2024
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Manager

Product

Radiology Solutions has basically been rock solid. There could be improvements within the worklist...

May 2024
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(0)
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Manager

Relationship, Product

Change Healthcare has been pretty good lately. We can do a lot of data mining and capture a lot of...

May 2024
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(0)
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Manager

Relationship

Any vendor can't keep all their promises. Support gets challenged, they get backed up, and then we...

May 2024
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(0)
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Manager

Culture, Relationship

We have an account manager over our area, but that person is just a conduit between sales and...

May 2024
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(0)
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Manager

Product

The system is very stable. The only time we have any PACS downtime is when we do an upgrade. We...

May 2024
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(0)
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Manager

Relationship, Value

We are still not recovered from the Change Healthcare data breach. We are months out. I think the...

May 2024
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(0)
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Manager

Relationship, Value

I feel sorry for Change Healthcare with the cyberattack. I have heard rumors they paid an obscene...

May 2024
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(0)
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Manager

Culture

Change Healthcare has a lot of bolt-on applications that go with their system. Conserus Workflow...

May 2024
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Manager

Culture, Loyalty, Relationship

Recently, we rolled out the worklist that comes with a bolt-on that is part of Radiology Solutions;...

May 2024
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Manager

Relationship

Change Healthcare stinks with their support. Every time we call, we get a new person. There used to...

May 2024
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(0)
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Manager

Loyalty, Relationship

We have been with Change Healthcare for quite some time, so we have gone a long run with a single...

May 2024
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(0)
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Manager

Relationship, Value

Radiology Solutions is highly expensive from what I hear. Historically, I tend to wait on the phone...

Apr 2024
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(0)
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Manager

Product

I like Radiology Solutions. I am very familiar with it. It is pretty easy to use. It is meeting...

Apr 2024
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(0)
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Manager

Relationship

I am not seeing any promotion of new technologies from Change Healthcare, but that might be because...

Apr 2024
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(0)
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Manager

Operations

We haven't received training for the product since our first implementation because Radiology...

Apr 2024
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(0)
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Manager

Operations

Our implementation of Radiology Solutions wasn't as good as it could have been. There were a lot of...

Apr 2024
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(0)
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Manager

Relationship, Product

Change Healthcare monitors certain things, but I don't think that they are as proactive as they used...

Apr 2024
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(0)
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Manager

Loyalty, Product

We just did an upgrade, and Radiology Solutions isn't very different than what we had. I don't know...

Apr 2024
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(0)
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Manager

Relationship

Honestly, Change Healthcare's staffing and support aren't what they used to be. In the past, we...

Apr 2024
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(0)
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Director

Relationship

Change Healthcare has been pretty consistent over the years, but in the last couple of years,...

Mar 2024
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(0)
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Director

Operations

We have a project going on right now, and we are trying to get some connectivity between the company...

Mar 2024
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(0)
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Director

Culture, Relationship

We have a meeting coming up with Change Healthcare to discuss some things. To be perfectly honest,...

Mar 2024
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(0)
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Director

Relationship

We haven't consistently had an account representative who gives us information. We have typically...

Mar 2024
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(0)
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Director

Relationship

I would like to know more about what Change Healthcare is integrating their system with. I would...

Mar 2024
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(0)
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Director

Value

Due to a cyberattack on Change Healthcare, we have no revenue. They were our broker for billing, and...

Mar 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

We had a very rocky upgrade. Change Healthcare was heavily leaning toward breaking us during the...

Mar 2024
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(0)
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Manager

Product

We had an integration with our EHR that was fairly difficult. The HL7 information going back and...

Mar 2024
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(0)
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Manager

Relationship

To make the biggest difference for me, Change Healthcare could have more effective support. Change...

Mar 2024
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(0)
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Manager

Culture

Change Healthcare's timelines are based on very lengthy processes, so it is very hard for them to...

Mar 2024
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(0)
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Manager

Culture, Relationship, Value

Change Healthcare's way of doing business has changed a lot over the years. Change Healthcare is...

Mar 2024
||
(0)
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Manager

Culture

Change Healthcare left things off of contracts. Then, we needed to purchase those things due to...

Mar 2024
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(0)
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Manager

Product

The product is excellent. It works well for our radiologists, and it is easy to use. Our...

Mar 2024
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(0)
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Manager

Loyalty

We are supposed to go through an upgrade for the system, and we will be more satisfied after that.

Mar 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

The vendor's support is pretty good. Over the last couple of years, there has been a lot of...

Mar 2024
||
(0)
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Manager

Relationship

It has been about a month since the cyberattack on Change Healthcare, and we haven't heard anything...

Mar 2024
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(0)
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Manager

Relationship

Regarding Change Healthcare's account staff and the management there, that level has been extremely...

Mar 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

Very little has changed in the vendor's on-premises solutions. That is probably the main reason I...

Mar 2024
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(0)
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Manager

Relationship

Over the past year, I have found that Change Healthcare's support quality has dropped. I don't know...

Mar 2024
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(0)
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Manager

Operations, Product

Ease of access is something that has been commented on by our end users. The system is pretty...

Feb 2024
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(0)
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Manager

Relationship

I expect from a vendor that if I am having a technical issue, they will work with me and help in...

Feb 2024
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(0)
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Manager

Loyalty

The decision is to look elsewhere is really driven by the physicians who are saying they are not...

Feb 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

We meet with Change Healthcare, and we have calls, but promises are not always kept. That is kind of...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I'm disappointed with the support and the quality of customer care from Change Healthcare. That...

Feb 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Relationship

Our two big reasons for leaving Change Healthcare are that we have noticed a decline in the quality...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Our newest Radiology Solutions upgrade has AI within it, with an AI study list that can pull studies...

Feb 2024
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(0)
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Manager

Operations

I did a customer engineering course, but it was all taught in DOS and Command Prompt. I don't use...

Nov 2023
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(0)
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Manager

Relationship

Change Healthcare's support was better in the past. Now that Change Healthcare has been acquired by...

Nov 2023
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(0)
 Thank you  Helpful

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Manager

Culture, Value

The product is awfully expensive and overpriced. There are times when we want to make changes to its...

Nov 2023
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(0)
 Thank you  Helpful

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Manager

Product

I haven't found any new ideologies or workflows in the system recently that have caused issues, but...

Nov 2023
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(0)
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Manager

Product

During our integration, I set up the rules in the system to forward our studies to the places we...

Nov 2023
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(0)
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Manager

Product

Radiology Solutions is a click-intensive system sometimes. Our users are confused about when to move...

Nov 2023
||
(0)
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Manager

Relationship

We have had problems with the vendor's support. We have unresolved issues, and the vendor's people...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Product

The on-premises version of the solution has old technology, and we have had some integration issues...

Nov 2023
||
(0)
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