Radiology Solutions Commentary
Filtered view: (Small - Under 300K Studies)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Relationship, Product
Optum is pretty much spot on with Radiology Solutions. I love it. The last upgrade we did with Optum...
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Relationship
Optum didn’t use to outsource their front-end tech support. A long time ago, we would get someone on...
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Culture
Optum is out there to make money. They used to charge organizations per connection; they would...
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Value
We are getting our money’s worth with the product because I have very few problems, and any problems...
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Product
The product is very good. The biggest thing with Optum is that I have modalities with a rotating...
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Product
I get reports from Optum. They do health checks in the background and send those reports to me, and...
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Loyalty, Relationship, Product
I know improvements are coming with the solution. Optum has a stakeholder-request process that we...
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Operations
Everybody uses the system well, and they do not have a lot of trouble with the application, so there...
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Loyalty
We are looking for another vendor. We aren't considering Optum's solution as a long-term solution....
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Culture
Optum’s business model is services. Their basic integration is kind of poor, and they don't have any...
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Operations
Optum doesn't have a real training program. They have online documentation, but it isn't training....
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Relationship
After Optum’s security breach, it took a long time to get to the point where we could log in to...
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Product
As an imaging system, Radiology Solutions is like vanilla, and vanilla works. We bought new tools...
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Loyalty, Product
Optum has been telling us about a fabulous new system that we can move to, and they have a migration...
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Product
We bought the advanced analytics package. We can't create custom reports. We get dashboards, and we...
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Operations
We want more training options. We haven't had training in quite some time.
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Relationship, Product
There are several things that we have found lacking in our cloud solution. There isn't a...
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Operations, Product
Our last upgrade was not good. It has been a while, but it was a disaster. We have all these...
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Value
Optum doesn’t incorporate new technology very well. We looked at other vendors that can do all kinds...
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Culture, Relationship
Optum keeps most of their promises, not all of them. A while ago, we purchased an enterprise viewer...
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Relationship
Optum's support team has tanked. It is not where it was, and that was what I loved the most about...
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Loyalty, Relationship
I question whether Radiology Solutions is going to remain in our organization. There is not much...
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Product
We have been on Radiology Solutions for a very long time, and we know it well. Our radiologists use...
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Product
Workflow Intelligence is a good idea. It allows us to build workflows for communicating wet reads...
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Relationship
The only good thing about Optum right now is that their customer liaison is trying to do the best...
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Culture
We are charged for every little thing with Optum. When I need quotes, I wait a really, really long...
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Relationship
Upgrading Radiology Solutions was pretty smooth. Optum is doing very well with integration. Also,...
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Operations
I’m not a huge fan of Optum. With Radiology Solutions, I'm limited and stifled as an administrator,...
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Relationship, Product
Things with Optum have always been fantastic. The vendor's support is incredible. Optum is very,...
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Relationship
I appreciate that Optum gives us a representative who meets with us quite often and fights for us if...
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Loyalty, Value
We might get rid of the system and rely on a third party instead. It comes down to the fact that we...
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Loyalty
We are considering leaving Radiology Solutions because our version does not have workforce...
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Relationship
The involvement from Optum in the last year is definitely an improvement from past years. I had a...
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Operations
When I had training from Optum, it was great. Optum has great tips that they share for utilizing...
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Loyalty, Relationship, Product
We have been with Optum for several years, and we have been quite satisfied with their service and...
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Operations, Product
We consistently do upgrades for Radiology Solutions, and those upgrades have gone well.
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Relationship
We have a really good relationship with Optum. We have been with them for a long time, and from a...
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Loyalty, Value
With Optum, we have seen significant increases in cost. Finance is one of our reasons for looking at...
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Loyalty
Radiology Solutions is really good. We have been using it for years. There are a lot of reasons for...
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Loyalty
Radiology Solutions is definitely not part of our long-term plans. Hopefully, we can get the ball...
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Relationship, Value
Optum isn't very proactive in terms of avoiding charging for everything. Radiology Solutions is...
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Product
Radiologists can read in Radiology Solutions, but things like access to images and extra...
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Loyalty, Product
With Radiology Solutions, integration with third-party solutions is cumbersome. A good...
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Relationship
Optum is trying to keep their promises. There have been some notable changes in the organization in...
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Culture, Relationship
The problem with Optum comes from the administrative framework. The people who actually came on-site...
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Loyalty
I think we will be looking for another vendor in the next few years, and I would not choose Optum...
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Relationship
Optum's service has degraded. The vendor has farmed out all of their technical support. Back when...
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Culture, Relationship
We pay Optum a large sum every year for support, so we should have a streamlined, pain-free...
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Value
When we did our last big PACS upgrade several years ago, Optum bundled Conserus in. We had to take...
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Relationship, Operations
I expect engagement from Optum around any kind of upgrades or end-of-life instances that we should...
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Relationship, Operations
The vendor lacks follow-up. I get the impression that our account executive for Optum is hanging on...
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Relationship
To improve support, Optum needs to hire more people who speak a language that I can understand, or...
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Relationship
We can't blame Optum for the security breach, but it juggled their support. Things are leveling back...
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Relationship
We could use some more vendor executive involvement from Optum. We were in contact with our...
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Loyalty
I am personally a fan of Radiology Solutions, but we are looking at moving to a new PACS in the near...
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Product
The only thing that I would like to be able to do with Radiology Solutions that I currently can't do...
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Loyalty, Product
The main thing that I like about Radiology Solutions is that it has met all of our needs so far. I...
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Product
Radiology Solutions is a fairly stable product, but it is a legacy-aged system. It doesn't have the...
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Operations, Product
Radiology Solutions is pretty stable. We don't have a lot of service issues. The workflow and...
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Operations
From a training standpoint, the solution isn't worthwhile in that it is entirely reliant on...
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Relationship
The vendor's support personnel are generally good, as long as I can understand them. The vendor has...
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Commentary Summary
Comment Type Breakout