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Radiology Solutions Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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Commentary Summary

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User Commentary

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Manager

Loyalty, Value

The system is kind of in the middle of the road. It is a functional solution. It just doesn't make...

Apr 2025
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Manager

Relationship, Product

We have had a lot of minor issues and things that haven't derailed our day-to-day operations with...

Apr 2025
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Manager

Loyalty

We are still using the same system for probably financial reasons. Nothing has changed with the...

Apr 2025
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Manager

Loyalty

With the upcoming upgrade, I’m anticipating back-end analytics. I’m looking forward to being able to...

Mar 2025
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Manager

Relationship

The executive involvement from the vendor is getting better. We have a recurring call to discuss...

Mar 2025
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Manager

Relationship, Product

Patient care issues and the cases that I open aren't resolved in a timely manner. I don't want to...

Mar 2025
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Manager

Relationship

Optum's support is getting irritating. When we call in, the recording tells us to press the Star...

Mar 2025
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(0)
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Manager

Product

I love the product because we can create a worklist based on locations. That works for our...

Mar 2025
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Director

Culture, Relationship

We were pretty frustrated with how unresponsive Optum was. That got us started on a path of trying...

Mar 2025
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Director

Loyalty

In a few years, we are going to relook at what we are doing with our PACS, so Radiology Solutions...

Mar 2025
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Director

Relationship

Optum is sometimes slow to respond. Until we start throwing a fit, we can't get to the right people.

Mar 2025
||
(0)
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Director

Operations

Optum hasn't really done much training for years. We haven't seen any big things happen with...

Mar 2025
||
(0)
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Manager

Loyalty

There are other products out there that can do better than Radiology Solutions. Optum suffers from...

Mar 2025
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Manager

Relationship

Post-COVID-19, the quality of support just went south. With Optum, it takes around 30 minutes to get...

Mar 2025
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Analyst/Coordinator

Loyalty

I certainly wish Radiology Solutions had better reporting. The interface isn't very intuitive. I...

Mar 2025
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Analyst/Coordinator

Operations, Product

We went through some upgrades with Optum in the last few years, and there was an upgrade that was a...

Mar 2025
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Analyst/Coordinator

Culture, Value

Once Radiology Solutions came under Optum ownership, there was a whole lot of line-item...

Mar 2025
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Analyst/Coordinator

Culture, Relationship

We are mostly satisfied with Radiology Solutions. We have done a few comparisons with other...

Mar 2025
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Analyst/Coordinator

Culture

Optum keeps the majority of their promises. There have just been a few incidents when what they...

Mar 2025
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Analyst/Coordinator

Relationship, Product

Radiology Solutions is actually built for proactive service. There is a lot of feedback from the...

Mar 2025
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Analyst/Coordinator

Operations

Optum’s implementation of Radiology Solutions was not as impressive as other implementations we have...

Mar 2025
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Analyst/Coordinator

Relationship

I could only give Optum’s recent executive involvement a higher score. We have had difficulty in the...

Mar 2025
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Analyst/Coordinator

Relationship

Optum’s support for Radiology Solutions can do so much better. Optum funnels us away from phone...

Mar 2025
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VP/Other Executive

Relationship

The support from Optum has been good for Radiology Solutions. We work with people who are quick to...

Feb 2025
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VP/Other Executive

Loyalty

We decided to go to Optum for our PACS and chose Radiology Solutions for integration, scalability,...

Feb 2025
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(0)
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VP/Other Executive

Operations

Our implementation from Optum was organized and went well. We are still working through the full...

Feb 2025
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VP/Other Executive

Operations, Product

We are early in the process, but so far, Optum has been good to work with during the early data...

Feb 2025
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Manager

Loyalty, Product

The version of Radiology Solutions we are on now does not sufficiently meet our needs, but it does...

Feb 2025
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(0)
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Manager

Operations

We are very dependent on Optum. At smaller enterprises, we wouldn’t have somebody with all the...

Feb 2025
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(0)
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Manager

Operations, Value

Optum charges for training unless it is for an upgrade or something like that. We only get so many...

Feb 2025
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(0)
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Manager

Operations, Product, Value

I wouldn't buy Radiology Solutions again unless I had to. I am not a fan of operating Optum's system...

Jan 2025
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(0)
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Manager

Relationship

Optum went through a cyber security attack, and everyone cut ties with them. Anytime there was a...

Jan 2025
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(0)
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Manager

Operations, Product

We have had quite a few problems with the product, but I don't put all the blame on Optum because...

Jan 2025
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(0)
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Manager

Loyalty, Product

It isn't like the product doesn't do what we need it to do. The vendor just needs to give it more...

Jan 2025
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Manager

Relationship, Product

In terms of technology, the Optum PACS product seems a little behind the curve. It isn't that Optum...

Jan 2025
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Manager

Loyalty

We have had many pain points recently with the radiology PACS, but Optum is trying. We are starting...

Jan 2025
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(0)
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Manager

Product

The integration is a bit messy because there are so many functions at work. Since Optum doesn't have...

Jan 2025
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(0)
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Manager

Loyalty

We are moving to a cloud-based archive for radiology PACS through Optum. A big reason for that is...

Jan 2025
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(0)
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Manager

Culture, Relationship, Product

Optum promised things in the past in relation to the radiology PACS that just never happened. For...

Jan 2025
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(0)
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Manager

Relationship, Operations

Optum's executive involvement is very good. And the vendor's phone support people are very good....

Dec 2024
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(0)
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Manager

Operations, Product

Radiology Solutions is very intuitive. And things typically go very well with implementations....

Dec 2024
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(0)
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Manager

Relationship

Optum needs to eliminate errors in image transfer and improve customer support responsiveness. They...

Nov 2024
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(0)
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Analyst/Coordinator

Loyalty, Relationship

We have had a tough time since the cybersecurity issues with Optum. They are trying to get things...

Sep 2024
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(0)
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Analyst/Coordinator

Relationship

The changes within our Radiology Solutions PACS have not been positive or a good experience. We...

Sep 2024
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(0)
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Analyst/Coordinator

Culture, Relationship

Optum has lost a lot of good people. That is a combination of strong salespeople, support people,...

Sep 2024
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(0)
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Analyst/Coordinator

Relationship, Operations, Product

We feel like Optum is at a halt when it comes to delivering new technology. We heard all about the...

Sep 2024
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(0)
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Director

Relationship, Product

Radiology Solutions is very user friendly. It is easy for the staff members who use the system to...

Jul 2024
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(0)
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Director

Loyalty, Product

There are just a couple of upgrades that I have discussed, and we are not there yet. I have not...

Jul 2024
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(0)
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Director

Loyalty

We might stay with Change Healthcare, but we are looking outside of them at different products. We...

Jul 2024
||
(0)
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Director

Relationship

Change Healthcare makes every effort to keep their promises, but they just don't have the technical...

Jul 2024
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(0)
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Director

Culture, Value

Change Healthcare charging for every little thing has always been the case to some degree. When we...

Jul 2024
||
(0)
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Director

Relationship, Operations, Product

We are constantly doing upgrades with Change Healthcare, and in general, those changes go very well....

Jul 2024
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(0)
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Director

Loyalty, Relationship

Even though we are looking at possibly trying something different, Change Healthcare has been a good...

Jul 2024
||
(0)
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Manager

Relationship

Change Healthcare is doing great with their customer service responses to us. When I need to quickly...

Jun 2024
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(0)
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Manager

Operations, Product

There is one part of the product that I would suggest that the vendor improve. The part of the...

Jun 2024
||
(0)
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Manager

Relationship

Change Healthcare experienced a cyberattack. Their customer portal wasn't available for a while, so...

Jun 2024
||
(0)
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Manager

Culture, Relationship

I am satisfied with Change Healthcare. I will probably give them a top rating for my overall...

Jun 2024
||
(0)
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Manager

Product

Our most recent upgrade for Radiology Solutions was pretty smooth. The vendor has a new version of...

Jun 2024
||
(0)
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Manager

Relationship, Operations

Change Healthcare's service has been terrible. That has been really disappointing. The only way the...

Jun 2024
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(0)
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Manager

Relationship

The vendor's support is structured. I can contact our salesperson directly. That is as high as I can...

Jun 2024
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(0)
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Manager

Relationship

Before I would recommend the vendor to anyone, Change Healthcare would need to get their service...

Jun 2024
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(0)
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Manager

Product

The number-one thing we like about the product is its stability. It doesn't go down very often. We...

Jun 2024
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(0)
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Manager

Relationship, Value

The problems we are having with Change Healthcare are related to the hijacking that they have had....

Jun 2024
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(0)
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Manager

Culture, Loyalty, Value

At one point, we needed to migrate some data off one of the servers that we purchased from Change...

Jun 2024
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(0)
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Analyst/Coordinator

Value

I am not really sure that we would buy Change Healthcare's system again. We would definitely...

May 2024
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(0)
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Analyst/Coordinator

Operations

Change Healthcare's training has been pretty good, but it could be a bit better. There is room for...

May 2024
||
(0)
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Analyst/Coordinator

Loyalty

Radiology Solutions doesn't quite have the functionality that we would like it to. We have used...

May 2024
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(0)
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Manager

Product

Radiology Solutions has basically been rock solid. There could be improvements within the worklist...

May 2024
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(0)
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Manager

Relationship, Product

Change Healthcare has been pretty good lately. We can do a lot of data mining and capture a lot of...

May 2024
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(0)
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Manager

Relationship

Any vendor can't keep all their promises. Support gets challenged, they get backed up, and then we...

May 2024
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(0)
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Manager

Culture, Relationship

We have an account manager over our area, but that person is just a conduit between sales and...

May 2024
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(0)
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Manager

Product

The system is very stable. The only time we have any PACS downtime is when we do an upgrade. We...

May 2024
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(0)
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Manager

Relationship, Value

We are still not recovered from the Change Healthcare data breach. We are months out. I think the...

May 2024
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(0)
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Manager

Relationship, Value

I feel sorry for Change Healthcare with the cyberattack. I have heard rumors they paid an obscene...

May 2024
||
(0)
 Thank you  Helpful

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Manager

Culture

Change Healthcare has a lot of bolt-on applications that go with their system. Conserus Workflow...

May 2024
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(0)
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Manager

Culture, Loyalty, Relationship

Recently, we rolled out the worklist that comes with a bolt-on that is part of Radiology Solutions;...

May 2024
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(0)
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Manager

Relationship

Change Healthcare stinks with their support. Every time we call, we get a new person. There used to...

May 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Relationship

We have been with Change Healthcare for quite some time, so we have gone a long run with a single...

May 2024
||
(0)
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Manager

Relationship, Value

Radiology Solutions is highly expensive from what I hear. Historically, I tend to wait on the phone...

Apr 2024
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(0)
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Manager

Product

I like Radiology Solutions. I am very familiar with it. It is pretty easy to use. It is meeting...

Apr 2024
||
(0)
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Manager

Relationship

I am not seeing any promotion of new technologies from Change Healthcare, but that might be because...

Apr 2024
||
(0)
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Manager

Operations

We haven't received training for the product since our first implementation because Radiology...

Apr 2024
||
(0)
 Thank you  Helpful

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Manager

Operations

Our implementation of Radiology Solutions wasn't as good as it could have been. There were a lot of...

Apr 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

Change Healthcare monitors certain things, but I don't think that they are as proactive as they used...

Apr 2024
||
(0)
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Manager

Loyalty, Product

We just did an upgrade, and Radiology Solutions isn't very different than what we had. I don't know...

Apr 2024
||
(0)
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Manager

Relationship

Honestly, Change Healthcare's staffing and support aren't what they used to be. In the past, we...

Apr 2024
||
(0)
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