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Radiology Solutions Commentary
Filtered view: (Small - Under 300K Studies)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Radiology Solutions is meeting our needs for the most part, but we have been disappointed in Optum’s...
Radiology Solutions is not terrible for a small community hospital or a rural setting with a small...
Radiology Solutions just kind of works. I got used to it just working, and it goes well with the...
Optum’s training program is really good. They have a good portal and good material. They provide all...
We are replacing Radiology Solutions because it is obsolete in the current environment for...
Optum has done a lot better in terms of service. Their service team is on top of things. We gave...
I have hands-on experience administering Radiology Solutions, but access to actual configuration...
Optum is pretty much spot on with Radiology Solutions. I love it. The last upgrade we did with Optum...
Optum didn’t use to outsource their front-end tech support. A long time ago, we would get someone on...
Optum is out there to make money. They used to charge organizations per connection; they would...
We are getting our money’s worth with the product because I have very few problems, and any problems...
The product is very good. The biggest thing with Optum is that I have modalities with a rotating...
I get reports from Optum. They do health checks in the background and send those reports to me, and...
I know improvements are coming with the solution. Optum has a stakeholder-request process that we...
Everybody uses the system well, and they do not have a lot of trouble with the application, so there...
We are looking for another vendor. We aren't considering Optum's solution as a long-term solution....
Optum’s business model is services. Their basic integration is kind of poor, and they don't have any...
Optum doesn't have a real training program. They have online documentation, but it isn't training....
After Optum’s security breach, it took a long time to get to the point where we could log in to...
As an imaging system, Radiology Solutions is like vanilla, and vanilla works. We bought new tools...
Optum has been telling us about a fabulous new system that we can move to, and they have a migration...
We bought the advanced analytics package. We can't create custom reports. We get dashboards, and we...
We want more training options. We haven't had training in quite some time.
There are several things that we have found lacking in our cloud solution. There isn't a...
Commentary Summary
Comment Type Breakout