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Millennium PowerChart (Global) Commentary
Filtered view: (Middle East/Africa)

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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Analyst/Coordinator

Loyalty, Product

We are kind of satisfied with Cerner, but the heart always wishes for something more. The times...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

At a technical level, the vendor is pretty good if we have any issues, such as if there is a crash...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations, Product

I'm engaged in deploying and implementing a new documentation methodology promoted by Cerner called...

Oct 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

Our organization has an annual maintenance contract with Cerner, and Cerner has a different...

Oct 2023
||
(0)
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Manager

Product

Patient care has to be proactive and have high-quality standards. If we had standardized solutions...

Oct 2023
||
(0)
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Director

Relationship, Product

Anything we need from Cerner, they can customize for us. The product is very friendly. If we need a...

Oct 2023
||
(0)
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Director

Product

I would like Cerner to work on AI tools. For example, if I wanted to treat a diabetic patient, an AI...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

Oracle Health needs to invest more on the innovative, technological side. There is no innovation...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

We don't see too much training and would like to see more. For private organizations, I would not...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Oracle Health could focus on usabililty and performance as the most important improvements that...

Sep 2023
||
(0)
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Physician

Product

The thing we like about the product is that we can build our own structures inside. Millennium...

Aug 2023
||
(0)
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Physician

Product

An improvement we would like to see Cerner make is with the user interface. It is not getting...

Aug 2023
||
(0)
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CIO

Product

Cerner could develop a more modern and robust architecture to eliminate the Citrix farm layer to...

Aug 2023
||
(0)
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Director

Product

Major HIS vendors, such as Oracle Health, require a significant change in HIS architecture,...

Aug 2023
||
(0)
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Physician

Loyalty, Relationship, Product

Things are going fine with the product. No serious adverse events or breakdowns have occurred. But I...

Aug 2023
||
(0)
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Physician

Loyalty, Product

We are working with old code. We were promised for the longest time that Cerner was going to migrate...

Aug 2023
||
(0)
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Physician

Relationship

One thing that is good with Oracle Health is that although I don’t meet with their leaders very...

Aug 2023
||
(0)
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Physician

Operations

The implementation was excellent. The product had a learning curve, but after the learning curve,...

Aug 2023
||
(0)
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Physician

Relationship, Product

Whenever the potential for integration is there, Cerner does an integration. If the potential is not...

Aug 2023
||
(0)
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Physician

Operations, Product

Cerner started with a vanilla build that came directly from another country. When we started with...

Aug 2023
||
(0)
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Physician

Operations

In terms of driving our hospital's adoption of the EMR, Cerner is doing extremely well. The vendor...

Aug 2023
||
(0)
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Physician

Product

Cerner's product is the best of all of the third-party solutions; all of the data from the product...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

With one of the upgrades that was taken, something got reset, and that issue created a patient...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

Oracle Health could improve things from a physician-experience standpoint when it comes to...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

We keep getting feedback whenever we do rollouts at different sites, and we hear the same complaints...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor told us that we needed to give the physicians access to a utility tool in order to have...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

Our experience with Millennium PowerChart has not been very good. When the vendor moved away from...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The big hurdle was that physicians who were old and not computer savvy were not faster with the PC....

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Nobody can have a 100% perfect system, but the vendor needs to keep certain promises or at least...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The physician experience has not evolved for the product. We have not seen anything that has...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We are finding that whenever the vendor takes out a certain component, the new component they put in...

Jul 2023
||
(0)
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CIO

Relationship, Product

I would like Oracle Health to work on AI mobility and to improve the functionality. I would also...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Product, Value

We need modern FHIR-based integration for data in and out of the solution. We also need to have the...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor could improve by focusing on providing customized builds to support our facility's processes....

Jun 2023
||
(0)
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Manager

Operations

Oracle Health's implementation efforts should focus more on delivering the correct solution to end...

Jun 2023
||
(0)
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Director

Value

Oracle Health charges for any new implementation, but I think that is the norm. They don’t charge...

Jun 2023
||
(0)
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Director

Relationship

Oracle Health does deliver; they are just a little slow sometimes.

Jun 2023
||
(0)
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Director

Relationship, Product

Oracle Health could improve in terms of being proactive. I would like something to benchmark where...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

We have a lot on our plate right now, so if Oracle Health can do whatever they have committed to do,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Oracle Health should focus on AI and lower the cost of the hardware.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Things are excellent with Cerner. They have proven that they are really giving high priority to our...

Apr 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship

We like Cerner’s support. We have their immediate-response team. Whenever we have an issue, Cerner's...

Apr 2023
||
(0)
 Thank you  Helpful

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CIO

Loyalty

In terms of the Oracle Health acquisition, the vendor will be much stronger because today they have...

Apr 2023
||
(0)
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CIO

Product

I would love to see Cerner focus much more on their patient portal, or at least on their mobile...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

At one point, Cerner migrated to something called Dynamic Documentation. It was a solution that...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

When we find critical defects in the system, Cerner gives us a date for when those things will be...

Mar 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations

Cerner’s training methodology is not in line with the best practices we have seen.

Mar 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Product

When our physicians modify the diagnosis display, they leave annotations to keep track of what is...

Mar 2023
||
(0)
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CIO

Operations

When Cerner brings trainers in, they are stock people who only know Cerner Millennium. But when we...

Jan 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship

We found out that Cerner didn’t have a model to support their third-party integrations. So we made...

Jan 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship

The Cerner team here has been quite proactive. And we have access to their managing director. So we...

Jan 2023
||
(0)
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CIO

Product, Value

With the product, we have integrated a lot of the manual processes, and we have a better complete...

Jan 2023
||
(0)
 Thank you  Helpful

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CIO

Operations

Cerner’s implementation team really drives their model system, but I have not seen any client that...

Jan 2023
||
(0)
 Thank you  Helpful

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CIO

Product

The challenges we have had specifically were clinical workflows that were affected by the regulatory...

Jan 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship, Operations, Product

The mainstream clinical processes were good, but the whole implementation of the pharmacy aspect was...

Jan 2023
||
(0)
 Thank you  Helpful

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CIO

Loyalty, Relationship, Product

When we integrate Cerner with third parties or even some of the regulatory framework systems, Cerner...

Jan 2023
||
(0)
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 or  to see details.

CIO

Loyalty, Operations

Oracle Health is not into the consulting and implementation space. They rely on partners to do that....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I like the easy accessibility and integration in the system.

Jan 2023
||
(0)
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Physician

Product

The vendor could improve the product by making it more focused for emergency notes.

Jan 2023
||
(0)
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Physician

Product

We would like to have more focused templates for EDs.

Jan 2023
||
(0)
 Thank you  Helpful

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Director

Culture, Relationship

The customer service teams that Cerner has available in the US are not available in non-US places. I...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have had some positive improvements with Millennium PowerChart, especially in terms of access and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The Millennium PowerChart server that is available in the US is very different than the server that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Cerner is not as flexible as other vendors when it comes to work culture and region-specific...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Sometimes Cerner is not sure how they want to communicate with us and what expectations they want to...

Jan 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

We have a local Cerner team with whom we meet regularly, and the regional leaders are also...

Jan 2023
||
(0)
 Thank you  Helpful

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View All Articles
Related Articles
Article
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An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
Article
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Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
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Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
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A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
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Performance
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
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European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.
Performance
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Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



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