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Millennium PowerChart (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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Manager

Product

We do a lot of mandatory reporting, and no vendor is delivering on one data collection for us. We...

Aug 2024
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Manager

Loyalty, Relationship

Cerner hasn't changed a lot locally, and we haven't seen much movement from them either. It seems...

Aug 2024
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Manager

Relationship

When we deal directly with Cerner in terms of new innovations and things like that, they keep their...

Aug 2024
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Manager

Relationship

Some of the issues we have with Oracle Health are that, in the scheme of things with the worldwide...

Jul 2024
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Manager

Relationship

Cerner’s support for us as a client in a different country has been awful. We bought Cerner's FHIR...

Jul 2024
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Manager

Operations, Product

When there is a defect with Millennium PowerChart, Oracle Health says that it is a learning issue,...

Jul 2024
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Manager

Product

Oracle Health is okay. There are pros and cons to them. We have a client manager that I do all the...

Jul 2024
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Manager

Product

Millennium PowerChart doesn't like talking to anything else. It is designed that way for...

Jul 2024
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Manager

Loyalty

Cerner hasn't changed much in many years, but they have been taken over by Oracle Health, so I’m not...

Jul 2024
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Manager

Loyalty, Value

Millennium PowerChart is part of our long-term plans; it is too expensive to change. Additionally,...

Jul 2024
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Manager

Relationship, Product

Millennium PowerChart is a really big, fat database. We get reports out of it, and I have technical...

Jul 2024
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Manager

Culture

When we implement something with Oracle Health, the contracts are very vague. And as much as we try...

Jul 2024
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Manager

Culture, Loyalty, Value

We haven't finished our EMR journey because Cerner, unlike Epic, has a module-based EMR. So we don't...

Jul 2024
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CIO

Loyalty, Relationship

We have been forgotten by Oracle Health. They have dropped us, whereas for some time we endeavored...

Jan 2024
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CIO

Relationship

A lot of Oracle Health’s personnel have changed. The vendor had a pretty big cleanout several years...

Jan 2024
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CIO

Product

Oracle Health is quite constrained because of the government department they have to act through,...

Jan 2024
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Manager

Culture

Right now, if we want to buy any additional products or licenses from Cerner, that process could...

Nov 2023
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Manager

Operations, Product

The upgrades Oracle Health sends out every year are very challenging. I can't see my satisfaction...

Nov 2023
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Manager

Relationship

When we call Oracle Health's immediate response center, the support we get is pretty good, but there...

Nov 2023
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Related Articles
Article
KLAS article icon
An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
Article
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Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
Article
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Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
Article
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A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
View All Reports
Related Reports
Performance
KLAS article icon
UK & Ireland EPR 2024
09 July 24    |   Eder Lagemann and Spencer Corbett
Over the last five years, there has been consistent energy around EPR investment and digital transformation in the UK and Ireland—on average, at least six healthcare organisations have made an EPR purchase decision each year. Going forward, activity will likely increase amid integrated care system (ICS) alignment, as over 50 trusts will look to upgrade or deploy their first EPR over the next few years. While going through the complex decision-making process, organisations frequently look for a partner that can provide not only core documentation and ordering functionalities but also additional clinical, administrative and ancillary modules to support their digital transformation. This report includes (1) an overview of the market share and customer satisfaction with EPR suppliers in the UK and Ireland and (2) a look at suppliers’ broader portfolios, diving into the performance and adoption of modules outside of core functionality.
Performance
KLAS article icon
Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
KLAS article icon
Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
KLAS article icon
European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.



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