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Millennium PowerChart (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Analyst/Coordinator

Relationship

The supplier could improve our experience by having faster responses to service requests.

Dec 2024
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CMIO

Loyalty, Value

When we bought Millennium PowerChart many years ago, the system was a world leader. But now, a lot...

Dec 2024
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CMIO

Value

Oracle Health is quite happily charging for every little thing, unlike Epic. Epic gives users one...

Dec 2024
||
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CMIO

Operations, Product

With Millennium PowerChart, the upgrades are all done online and happen seamlessly. The cutovers are...

Dec 2024
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CMIO

Operations, Product

Moving to Oracle Cloud's infrastructure hasn't been without its bumps. I'm not in the weeds on those...

Dec 2024
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CMIO

Product

Millennium PowerChart should have a more seamless ability to expose APIs. That is one of the areas...

Dec 2024
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CMIO

Loyalty

Oracle Health announced the release of their AI EMR that is going to ultimately replace Millennium...

Dec 2024
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CMIO

Culture, Relationship

Oracle Health making a press release about their new AI EMR kind of blindsided us, and it was a bit...

Dec 2024
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CMIO

Product

Our users want AI tools that are out there, like ambient AI. The problem is that Oracle Health is...

Dec 2024
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CMIO

Product

Even though I sound negative in some conversations about Oracle Health, I find myself defending...

Dec 2024
||
(0)
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CMIO

Relationship

Asking whether vendors like Oracle Health keep all their promises is like asking whether presidents...

Dec 2024
||
(0)
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CMIO

Loyalty, Value

There is no monetary ROI with products like Millennium PowerChart. The first time that we are going...

Dec 2024
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(0)
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CMIO

Relationship, Product

Millennium PowerChart is very reliable, and the amount of downtime is minimal. Also, the ease of use...

Dec 2024
||
(0)
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CMIO

Product

Billing for physicians in Millennium PowerChart is a huge need that has not been met. All that...

Dec 2024
||
(0)
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CMIO

Product

The biggest opportunity for product improvement is the user experience. The system should be...

Dec 2024
||
(0)
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CMIO

Relationship, Product

To improve my experience as a customer, the vendor could simplify user-facing applications so that...

Dec 2024
||
(0)
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CMIO

Product

The vendor's biggest strength is the comprehensive suite of applications that provides coverage for...

Dec 2024
||
(0)
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Manager

Product

My favorite thing about the product is that there are other users in my country, so we can compare...

Dec 2024
||
(0)
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Manager

Operations

The vendor could improve my experience as a customer by having better training, especially in the...

Dec 2024
||
(0)
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Manager

Operations

The biggest opportunity for product improvement would be for the vendor to have a more user-friendly...

Dec 2024
||
(0)
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Manager

Product

The vendor's biggest strength is that the system is very customizable with many potential layers to...

Dec 2024
||
(0)
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Manager

Relationship

I still believe that for our intents and purposes, Millennium PowerChart is the best EMR in the...

Dec 2024
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(0)
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Manager

Relationship, Product

For Oracle Health, the weird thing is that they still struggle with anything that is multimedia....

Dec 2024
||
(0)
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Manager

Loyalty, Relationship, Product

We switched to Cerner years ago, and they are rock solid. We never have any major outages unless...

Dec 2024
||
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Manager

Product

The solution is not intuitive. We notice at every corner how it still has heritage pieces from the...

Dec 2024
||
(0)
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Manager

Relationship

Since Cerner was bought out by Oracle Health, we have been waiting for the big push from Oracle...

Dec 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

Oracle Health delivers some new technology. That technology is often things that competitors are...

Dec 2024
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(0)
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Analyst/Coordinator

Product

Millennium PowerChart's design is our biggest challenge. Stability and reliability are things that...

Dec 2024
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(0)
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Analyst/Coordinator

Relationship

The vendor's executive involvement is limited for sure. I sometimes run into Oracle Health...

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

The system's SR processes are challenging. I have a lot of SRs that have been out for months with no...

Dec 2024
||
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Analyst/Coordinator

Product

Nobody likes an EMR, but Millennium PowerChart isn't much worse than any other EMR. They are all...

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship

The proactivity of the vendor's service depends on the person that we get a response from. If a...

Dec 2024
||
(0)
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Analyst/Coordinator

Product, Value

In order for us to get a better return on our investment, the vendor needs to do a broader...

Dec 2024
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(0)
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Analyst/Coordinator

Product

Millennium PowerChart's strength is that it is one consolidated solution. The system takes to itself...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

The product works well for short-stay outpatient encounters and things like that. However, it...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

No one keeps all of their promises. Oracle Health is an American company, so we have had some...

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

Doing upgrades in the system is unfortunately a very onerous process. We have a lot of custom things...

Dec 2024
||
(0)
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Analyst/Coordinator

Operations

When we do implementations, training and documentation are always challenging. We did an Oracle...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

The product doesn't meet all of our needs. We have constantly opened service requests with Oracle...

Dec 2024
||
(0)
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Analyst/Coordinator

Loyalty

We would buy Millennium PowerChart again because we have the in-house resources and expertise to...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

It is difficult to integrate Millennium PowerChart. Right now, our biggest issue is that the system...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

There are always changes to Millennium PowerChart. In terms of quality, the system is challenging....

Dec 2024
||
(0)
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Manager

Relationship

I want faster responses and more consistent answers. I want the vendor to actually have the...

Oct 2024
||
(0)
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Manager

Value

We would feel like we were getting our money’s worth if Oracle Health were not charging so much....

Oct 2024
||
(0)
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Manager

Relationship

I would like Oracle Health's support to actually help settle some of the requests we have. We have a...

Oct 2024
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(0)
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Manager

Loyalty, Product

Millennium PowerChart has incredible functionality, but it is almost too complex to manage and...

Oct 2024
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(0)
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Analyst/Coordinator

Product

The program is adaptable to the needs of the facility. I like the interoperability of the different...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

An opportunity for product improvement is further inclusion and incorporation of all hospital...

Jul 2024
||
(0)
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Performance
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UK & Ireland EPR 2024
09 July 24    |   Eder Lagemann and Spencer Corbett
Over the last five years, there has been consistent energy around EPR investment and digital transformation in the UK and Ireland—on average, at least six healthcare organisations have made an EPR purchase decision each year. Going forward, activity will likely increase amid integrated care system (ICS) alignment, as over 50 trusts will look to upgrade or deploy their first EPR over the next few years. While going through the complex decision-making process, organisations frequently look for a partner that can provide not only core documentation and ordering functionalities but also additional clinical, administrative and ancillary modules to support their digital transformation. This report includes (1) an overview of the market share and customer satisfaction with EPR suppliers in the UK and Ireland and (2) a look at suppliers’ broader portfolios, diving into the performance and adoption of modules outside of core functionality.
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Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
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Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.



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