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Millennium PowerChart (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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Director

Operations

Our training with Oracle Health has been pretty positive and very draining. There have been a lot of...

May 2025
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Director

Operations, Product, Value

Oracle Health is a bit expensive. In my eyes, their systems aren't as good as everything else, but I...

May 2025
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Director

Operations, Product

We are at a very early stage in the product's development, so we weren't really ready for our...

May 2025
||
(0)
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Director

Operations

The training we received wasn't great. The maintenance training was very poor. We raised the risk...

May 2025
||
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Director

Loyalty, Product

With Millennium PowerChart, we expected to just buy one solution, but we have actually bought a...

May 2025
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(0)
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Director

Relationship, Product

Oracle Health has full monitoring, and we have active recurring meetings with them to try to make...

May 2025
||
(0)
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CIO

Culture, Relationship

Oracle Health charges for things that we wouldn't really expect, especially considering that we are...

May 2025
||
(0)
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CIO

Loyalty

Oracle Health has their own AI offering, but that is in beta at the moment. Our latest meeting with...

May 2025
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CIO

Loyalty

We are going to use our Oracle Health instance and integrate ambient voice technology that we will...

May 2025
||
(0)
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CMIO

Culture

There are things that were included in the Millennium PowerChart go-live that still haven't been...

Mar 2025
||
(0)
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CMIO

Product

Millennium PowerChart’s integration with our PACS is not great. The integration is only for reports...

Mar 2025
||
(0)
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CMIO

Relationship, Product

With Oracle Health, there is some localization that has happened in certain areas, and Oracle Health...

Mar 2025
||
(0)
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CMIO

Loyalty, Product

Oracle Health has a vision, but we haven't seen anything demonstrable, so their vision is extremely...

Mar 2025
||
(0)
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CMIO

Loyalty

One thing that would lead me to not choose Millennium PowerChart personally is the modernization of...

Mar 2025
||
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CMIO

Relationship

There are things that I have to wait a long time for if I want to get the Oracle Health US team to...

Mar 2025
||
(0)
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CMIO

Relationship, Operations

We had quite a catastrophically bad upgrade for Millennium PowerChart. Oracle Health wasn't willing...

Mar 2025
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CMIO

Operations

We have tried to get adaptive training on an ongoing basis from Oracle Health for some of our teams,...

Mar 2025
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CMIO

Product

I am constantly getting complaints from end users on the stability of Millennium PowerChart and how...

Mar 2025
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CMIO

Relationship, Product

Oracle Health still hasn’t developed some of the regulatory framework they need for our country, so...

Mar 2025
||
(0)
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CDO

Relationship, Operations

The Cerner deployment was difficult. That isn't unusual, but it was unfortunate because there have...

Dec 2024
||
(0)
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CDO

Culture, Relationship

We are hoping for engagement from Oracle Health. Cerner wasn't great, and Oracle Health is worse....

Dec 2024
||
(0)
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Manager

Loyalty, Product

The biggest thing that we notice about Millennium PowerChart is that we implemented a US-based EHR...

Oct 2024
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(0)
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Manager

Operations

People still use Millennium PowerChart wrong. I need a bit of guidance from Oracle Health about...

Oct 2024
||
(0)
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Manager

Product

Millennium PowerChart is one of the better aspects of what we are using for our EHR. If we look at...

Oct 2024
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(0)
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Manager

Product

The user experience with Millennium PowerChart is not great; the system is not intuitive, but it is...

Oct 2024
||
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Manager

Relationship

We would like decent support from Oracle Health. Issues that arise quite often take a substantial...

Oct 2024
||
(0)
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Manager

Loyalty, Product

The acquisition of Cerner by Oracle Health definitely put things in motion. The vendor is changing a...

Oct 2024
||
(0)
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Manager

Loyalty

Oracle Health is very clear that we will never have the best niche applications from them, so we...

Oct 2024
||
(0)
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Manager

Culture, Loyalty, Relationship

We went with Cerner because of the flexibility. Cerner promised adaptability to the local market....

Oct 2024
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View All Reports
Related Reports
Performance
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Asia/Oceania EHR 2025
01 July 25    |   Spencer Corbett and Steve VanWagenen
Buying energy and digital maturity are growing among healthcare organizations in Asia and Oceania, with many either adopting their first EHR or enhancing interoperability to keep pace with local initiatives. As EHR maturity deepens, organizations increasingly expect more from their vendors in terms of value and up-to-date technology. A follow-up to 2022 data , this report examines market energy in Asia and Oceania as well as customer satisfaction with key vendors. Notably, insights on Asia are broken out for the first time into two subregions: East Asia and South/Southeast Asia. (For a deeper dive into EHR dynamics in India, see the recent India EMR 2025 report.)
Performance
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Latin America EHR 2024
04 October 24    |   Eder Lagemann and Spencer Corbett
EHR purchasing in Latin America has fluctuated over the last few years, initially declining at the onset of the pandemic before rising in 2023, when the total number of acute care beds impacted by an EHR purchase decision was over 62% higher than in 2021. This report provides an update on which vendors are gaining market share and which are best meeting customers’ needs. Altogether, market share data and customer satisfaction feedback were collected from 97 respondents, representing 75 separate organizations in 12 countries and territories. In this report, market share data for Latin America is examined first, followed by customer satisfaction data (when available) in Brazil and in other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
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UK & Ireland EPR 2024
09 July 24    |   Eder Lagemann and Spencer Corbett
Over the last five years, there has been consistent energy around EPR investment and digital transformation in the UK and Ireland—on average, at least six healthcare organisations have made an EPR purchase decision each year. Going forward, activity will likely increase amid integrated care system (ICS) alignment, as over 50 trusts will look to upgrade or deploy their first EPR over the next few years. While going through the complex decision-making process, organisations frequently look for a partner that can provide not only core documentation and ordering functionalities but also additional clinical, administrative and ancillary modules to support their digital transformation. This report includes (1) an overview of the market share and customer satisfaction with EPR suppliers in the UK and Ireland and (2) a look at suppliers’ broader portfolios, diving into the performance and adoption of modules outside of core functionality.
Performance
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Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
White Paper
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Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.



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